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American Federation of State, County and Municipal Employees

<div><h1 class="jobSectionHeader">Data Specialist
</h1><div><div><div>Affiliate:
</div><div>AFSCME Maryland Council 3
</div></div><div><div>Location:</div>
<div>Baltimore, MD</div>
</div><div><div>Salary:</div>
<div>Starts at $56,400-$85,000</div>
</div><div><div>Posting Date:</div>
<div>April 28, 2026</div>
</div></div><div>AFSCME Maryland Council 3 represents over 55,000 workers who work in public service. Council 3 members keep our public universities and community colleges running, maintain our libraries and museums, care for the elderly, provide social services to those in need, represent defendants in court, drive our school buses, and maintain our parks and roads. We organize in the workplace and fight for dignity, respect, and a fair standard of living for all public service workers in Maryland.

We are accepting applications for a Data Specialist to join the Council 3 team.

The Data Specialist will play a key role in ensuring the organization has the accurate and timely data it needs to succeed. They will interface with various employers and staff to monitor data collection and work with the data team to transform data and import it into our primary system where it can be used to support daily operations and reporting.

The Data Specialist will work closely with the entire data team (totaling 5 with this position) and will report to the Data Directors. The team is supportive and encourages growth through cross-training and collaboration. This position is based in our AFSCME Maryland Baltimore office.

Primary Responsibilities: 


Field Staff Support
<ul>
<li>Assist field staff with membership and other lists for meetings, attendance, etc.</li>
<li>Track union activities like election results and meeting attendance.</li>
<li>Maintain data for potential campaigns and new organizing activities.</li></ul> 


Card and File Processing
<ul><li>Assist the team with reviewing and processing new membership applications that have already been electronically input into the membership database.</li>
<li>Track the status of received files and follow up with AFSCME and employer contacts to get missing files.</li>
<li>Import files into our database software, Union Ware, and assist with matching batch payments to finance batches.</li>
<li>Report on the status of files in team meetings.</li></ul> 


Reporting
<ul>
<li>Assist the team in reviewing/updating monthly Per Capita Tax Reports that are based on member deductions for dues, political action committee contributions, and insurance premiums.</li>
<li>Assist with providing monthly rebate information to locals and leadership.</li>
<li>Assist with importing monthly political action committee contribution files into Union Ware.</li>
<li>Assist with PAC contributions that are being sent directly to the International Union (IU) and those that pass through the Council to ensure members receive credit for their contributions.</li>
<li>Help monitor contributors who have not received a PAC hoodie yet.</li></ul> 


Other
<ul>
<li>Assist the Data team in the preparation of a variety of reports.</li>
<li>Other duties as required.</li>
</ul>
Required Skills:
<ul>
<li>Proficiency with Microsoft Office suite.</li>
<li>At least three years of work experience in an office setting or equivalent combination of education and work experience.</li>
<li>Proficient in excel (ability to sort, filter, perform calculations, create pivot tables, and print).</li>
<li>Excellent organizational skills and attention to detail.</li>
<li>High level of discretion and accuracy.</li>
<li>Ability to work independently, escalate issues, and clarify priorities as needed.</li>
<li>Experience working in diverse communities and in a multi-cultural work environment. Sensitivity to and appreciation of ethnic and cultural differences required.</li>
<li>Ability to establish and maintain effective work relationships with co-workers, members, and community allies.</li>
<li>Business hours are 9:00 am - 5:00 pm; punctuality and reliability are a must.</li>
<li>Demonstrated interest in the work of the union and the membership.</li>
<li>Experience in membership data systems preferred.</li></ul> 


This is a nonexempt position. The salary range for this position is $56,400-$85,000.

Benefits include fully paid comprehensive single or family health insurance (medical, dental, prescription, and optical), 3 weeks paid vacation, 16 paid holidays, 12 sick days, pension, 401k, life insurance, and staff union. Women and people of color are strongly encouraged to apply.

To apply, email cover letter and resume to recruiting@afscmemd.org. AFSCME Maryland Council 3 is an equal opportunity employer.</div></div>

Data Specialist

LifeStraw

<div>Content &amp; Social Media Specialist/Manager 


Job Title: Content &amp; Social Specialist/Manager

Department: Brand

Reports to: Vice President of Marketing

Location: Baltimore, MD 


Job Summary

The Content &amp; Social Specialist/Manager owns LifeStraw&rsquo;s organic social media presence, brand voice, community engagement, and content strategy across all platforms. This role manages all content across Instagram, Facebook, TikTok, YouTube, and Threads. This role also builds and manages LifeStraw&rsquo;s brand ambassador and affiliate programs, oversees creator whitelisting partnerships, and develops educational and storytelling content that brings LifeStraw&rsquo;s extensive product line to life for consumers.

This is a strategic, hands-on role for a mid-level content professional who lives and breathes social media, understands platform-native content, has experience working with creators and managing paid media partnerships, and can balance brand storytelling with commercial performance. 


Key Responsibilities

Organic Social Media Management
<ul>
<li>Own and manage LifeStraw&rsquo;s organic social media channels: Instagram, Facebook, TikTok, YouTube, and Threads.</li>
<li>Develop and maintain a strong, clear brand voice across all platforms - ensuring consistency in tone, messaging, and visual identity whether the content is educational, inspirational, or product-focused.</li>
<li>Develop and execute a monthly content calendar aligned with product launches, seasonal campaigns, brand moments, and mission/impact storytelling.</li>
<li>Create platform-native content (Reels, TikToks, Stories, carousels, static posts) in collaboration with the Creative team - including producing short-form video content using UGC, product demos, and original footage with tools like CapCut, Canva, and similar video/graphic editing platforms.</li>
<li>Monitor trends, hashtags, and cultural moments to identify timely content opportunities that align with LifeStraw&rsquo;s brand.</li>
<li>Own all community engagement across all platforms: proactively respond to comments, DMs, mentions, and tagged content in LifeStraw&rsquo;s brand voice, building genuine relationships with followers and advocates.</li>
<li>Track and report on social media KPIs (engagement rate, follower growth, reach, video views) with monthly performance recaps.</li>
<li>Coordinate with the Sr. Brand Manager and Product Marketing Specialist to ensure product launches have coordinated social support.</li></ul> 


Brand Ambassador &amp; Affiliate Programs
<ul>
<li>Build, launch, and manage LifeStraw&rsquo;s brand ambassador program - identifying, recruiting, and nurturing ambassadors who authentically represent the brand across outdoor, wellness, travel, and sustainability communities.</li>
<li>Develop and manage LifeStraw&rsquo;s affiliate program end-to-end: partner recruitment, onboarding, commission structures, content guidelines, and performance tracking.</li>
<li>Own program budgets and track all metrics and ROI for ambassador and affiliate initiatives &mdash; reporting to the VP of Marketing on program performance, revenue attribution, and growth opportunities.</li>
<li>Manage all creator whitelisting opportunities - coordinating paid media partnerships with creators, including briefing creators, reviewing content, and managing whitelisted ad spend in collaboration with the Sr. Brand Manager.</li>
<li>Curate, brief, and manage creators for sponsored content, product seeding, and campaign collaborations - ensuring all creator content aligns with LifeStraw&rsquo;s brand standards and campaign objectives.</li></ul> 


Educational &amp; Storytelling Content
<ul>
<li>Develop a robust content pipeline of educational and storytelling content that showcases LifeStraw&rsquo;s extensive product range - helping consumers understand the differences between products, use cases, and the technology behind them.</li>
<li>Create product education content (how-to&rsquo;s, comparison guides, use-case scenarios) across social and web channels to drive informed purchase decisions.</li>
<li>Coordinate with the Social Impact &amp; Sustainability Manager to amplify impact stories, B Corp initiatives, and Safe Water Fund content through compelling narrative formats.</li>
<li>Write blog posts, website copy updates, and campaign landing page content as needed.</li></ul> 


Cross-Functional Collaboration
<ul>
<li>Work with the Brand Operations Manager to ensure social content requests from Sales and Ecommerce are prioritized and fulfilled.</li>
<li>Collaborate with the Creative team on asset needs, maintaining a shared content asset library.</li>
<li>Support the Sr. Brand Manager with social-first content for product launches and retail activations.</li>
<li>Partner with Ecommerce on coordinating DTC promotions and sale events.</li></ul> 


What We&rsquo;re Looking For
<ul>
<li>A social media native: you understand what works on each platform and can create content that feels authentic, not corporate.</li>
<li>Strong writing and storytelling skills - you can adapt voice and tone across platforms and formats.</li>
<li>Experience with social media management tools (Sprout Social, Later, Hootsuite, or similar).</li>
<li>Proficient in content creation and video editing tools: Canva, CapCut, and similar platforms for producing Reels, TikToks, and social graphics from UGC or original footage.</li>
<li>Experience managing creator and influencer partnerships, including paid media whitelisting, content briefing, and campaign coordination.</li>
<li>Experience building or managing brand ambassador and/or affiliate programs, including budget management and ROI tracking.</li>
<li>Data-informed: you check the numbers and adjust your approach based on what&rsquo;s working.</li>
<li>Passion for sustainability, outdoor adventure, or public health/clean water &mdash; you&rsquo;re excited by LifeStraw&rsquo;s mission.</li>
<li>Collaborative, proactive, and comfortable working in a lean team environment.</li></ul> 


Education
<ul>
<li>5-7 years of experience managing social media and content for a consumer brand, preferably in outdoor, CPG, wellness, or mission-driven categories.</li>
<li>Demonstrated experience with creator partnerships, influencer marketing, and/or affiliate program management.</li>
<li>Bachelor&rsquo;s degree in Marketing, Communications, Journalism, or related field.</li>
<li>Proficient in Asana, Google Suite, Microsoft Office and Outlook.</li>
<li>Proficient in Canva, CapCut, and similar graphic design and video editing platforms.</li></ul> 


Essential Physical Demands and Typical Working Conditions

Physical demands include bending, carrying, pushing-pulling, reaching, sitting, standing, walking and extremes of temperature and humidity, as well as travel between physical locations. Hazards include stairs and communicable diseases.</div>

Content & Social Media Specialist/ Manager

University of Maryland, Baltimore

<div></div><div><div>The Division of Transplant Surgery at the University of Maryland, Baltimore (UMB) are currently seeking a FULL-TIME Clinical Research Specialist to join their fast-paced, high-reward clinical research team.
The University of Maryland organ transplant center is one of the largest in the United States, performing more than 400 transplants per year, including 300 kidneys, 80 livers, 20 pancreas, and 45 thoracic transplants. The clinical center receives more than 1,500 new patient referrals each year and follows more than 4,800 patients who have been transplanted over the last two decades, as well as more than 1,400 patients on the organ transplant waiting lists. 
Our leaders hold national and international prominence in their fields and have translated their discoveries into clinical management guidelines. We are one of only two transplant centers serving more than 5 million people in Maryland.
The position is responsible for assisting with coordinating the day-to-day operations of one or more research studies or clinical trial protocols. The position coordinates data collection and maintenance, project evaluation, meeting scheduling, and research subject interfacing. The Clinical Research Project Assistant adheres to good clinical practices, study protocols, and applicable regulations, conducts complex work, contributes to measurable team objectives, and uses discretion to solve issues. The position will work in the Division of Transplant Surgery at the University of Maryland, Baltimore School of Medicine. The division of Transplant Surgery is located within the School of Medicine at the University of Maryland, Baltimore, and maintains a large research portfolio involving the heart, lung, liver, kidney, and pancreas. 
BENEFITS (Exempt Regular):
UMB offers a comprehensive benefits package that prioritizes wellness, work/life balance, and professional development, along with additional exciting perks that employees can take advantage of. This position participates in a retirement program (pension or optional retirement plan/ORP) that must be selected and is effective on your date of hire. Exempt regular staff receive a generous PAID leave package that includes over 4 weeks of vacation accrued each year, 16 paid holidays, 3 personal leave days, unlimited accrual of sick time, and comprehensive health insurance; professional learning and development programs; tuition remission for employees and their dependents at any University System of Maryland school; and flexible work schedules and teleworking options (if applicable per job).
UMB is a public university and constituent institution of the University System of Maryland. All employees are expected to work primarily physically within the State of Maryland. 
PRIMARY DUTIES<ul><li>
Performs as a single specialist in a clinical setting who is responsible for providing technical expertise to research programs and projects overseeing clinical research activities. The position develops, recommends, modifies, and implements policies and procedures for clinical research, as well as develop protocol manuals and data collection instruments. This position significantly contributes to the conduct of research.</li><li>
Coordinates the preparation of Institutional Review Board (IRB) and Health Insurance Portability and Accountability Act (HIPPA) protocol development and ensure compliance of research operations with protocols. Coordinates developing and recommending policies and procedures and/or design methods for clinical research activities. 
<ul><li>Manages interaction with subject participants including eligibility screening, recruitment, enrollment, ensuring informed consent is properly secured and documented, counseling, and obtaining patient medical history. May obtain tissue and blood samples as necessary and collects information through interviews, questionnaires, test results, and charts.</li></ul></li><li>
Establishes and maintains database files and reports using computer applications such as Microsoft Excel/Access. Perform data checks, audits, and data cleaning. Check validity and accuracy of data ensuring compliance with quality control requirements and study relevance.</li><li>
Performs clinical research activities including advanced data analysis using statistical software such as SAS, SPSS, and R; data management (collection, entry, verification); data interpretation, and ensures compliance and clinical relevance of data. May develop data collection instruments such as survey questionnaires.</li><li>
Maintains communication with participants and colleagues regarding protocol specific information and research orders. Provides assessments and ensure protocol compliance while participants are in a study.</li><li>
Serves as liaison to other departments such as IRB or CCT, outside organizations, government agencies, and product representatives to promote effective and efficient operation and use of resources.</li><li>
Oversees and coordinates the day to day clinical research operations, study initiation, execution, and completion. Assist in the design and provide expert recommendation regarding research studies. Oversees interaction with subject participants including eligibility screening, recruitment, enrollment, ensuring informed consent is properly secured and documented, counseling, and obtaining patient medical history.</li><li>
May provide working coordination and feedback to others</li><li>
Performs day-to-day operational duties such as: monitoring the budget; budget negotiation and review, ensuring quality control and safety compliance; serving as liaison with IRB, submitting invoicing, develops policies, procedures, and/or methods for laboratory experimentation; and ordering supplies.</li><li>
Searches relevant literature, develops conclusions on research findings, writes reports, prepare and deliver presentations of relevant findings and conclusions, and recommends appropriate actions. May conduct library research and contributes to the preparation and writing of research findings for publication of journal articles and grant proposals.</li><li>
Provides training to less experienced researchers; assisting in developing and submitting grants, papers, abstracts, manuscripts and presenting studies; developing protocol manuals and data collection instruments; participating in field visits, responding to requests and questions from individuals, institutions, government agencies, and funding agencies; and participating in the design of research studies.</li><li>
Performs other duties as assigned.</li></ul><div>
</div></div><div>
Qualifications<div></div> 
MINIMUM QUALIFICATIONS
Education: Bachelor's degree in a scientific field of study related to the research of the clinical setting.
Experience: Three (3) years clinical research including two (2) years in the relevant research specialization.
Supervisory Experience: N/A
Certification/Licensure: N/A
Other: Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 undergraduate college credits being equivalent to one year of related experience. In instances where specific education and/or experience is required only directly related education and/or experience may be substituted. 
KNOWLEDGE, SKILLS, ABILITIES
Knowledge of position requirements. Knowledge of all applicable requirements, regulations, and laws. Skill in effective use of applicable technology/systems. Ability to effectively communicate both verbal and written thoughts, ideas, and facts. Ability to work cooperatively with others and independently. Ability to demonstrate, understand, apply, and adhere to the UMB Core Values of Respect and Integrity, Well-being and Sustainability, Equity and Justice, and Innovation and Discovery. 
HIRING RANGE: $64,000 - $75,000 per year / Commensurate with education and experience 
UMB is committed to cultivating a diverse and inclusive workforce and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, ancestry or national origin, sex, pregnancy or related conditions, sexual orientation, gender identity or expression, genetic information, physical or mental disability, marital status, protected veteran's status, or any other legally protected classification.
If you anticipate needing a reasonable accommodation for a disability under the Americans With Disabilities Act (ADA), during any part of the employment process, please submit a UMB Job Applicant Accommodation Request. You may also contact leave_and_accom@umaryland.edu. Please note that only inquiries concerning an ADA request for reasonable accommodation will be responded to from this email address.
The University of Maryland, Baltimore prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. Read the UMB Notice of Non-Discrimination for more information.<div> 
</div></div><div>
Job: Reg or CII Exempt Staff - E3304E</div><div>
Employee Class : Exempt Regular</div><div>
Full Time/Part Time: Full-Time</div><div>
Shift: Day Job</div><div>
Financial Disclosure: No</div><div>
Organization: School of Medicine - Surgery</div><div>
Job Posting: Apr 7, 2026</div><div>
Unposting Date: Apr 15, 2026, 10:59:00 PM</div></div>

Clinical Research Specialist

Careers In Travel | Destination Planners

<div>
 
 Position Overview
 
 
 
 We are seeking an organized and detail-oriented Booking &amp; Scheduling Specialist to support clients with coordinating travel arrangements and managing reservation timelines. This fully remote role focuses on confirming bookings, maintaining accurate records, and ensuring smooth scheduling from initial inquiry through finalized reservations.
 
 
 This is an entry-level opportunity within the travel industry. Structured onboarding and ongoing training are provided.
 
 
 
 Key Responsibilities
 
 
 
 Coordinate and confirm travel reservations, including hotels, cruises, and vacation packages
 
 
 Manage scheduling details and reservation timelines
 
 
 Review booking information for accuracy, including dates and traveler details
 
 
 Communicate clearly with clients regarding confirmations and itinerary updates
 
 
 Maintain organized records of bookings and client communications
 
 
 Provide follow-up support prior to departure and after travel when needed
 
 
 
 Qualifications
 
 
 
 Strong organizational and time-management skills
 
 
 Clear written and verbal communication abilities
 
 
 Comfortable navigating online systems and scheduling platforms
 
 
 Detail-oriented with the ability to manage multiple tasks
 
 
 Customer service, administrative, or hospitality experience is helpful but not required
 
 
 
 What We Offer
 
 
 
 Structured onboarding and guided training
 
 
 Access to established booking tools and supplier resources
 
 
 Flexible fully remote work environment
 
 
 Supportive and collaborative team structure
 
 
 
 Ideal Candidate
 
 
 
 This role is well suited for individuals seeking a structured remote position focused on coordination and organization, career changers exploring the travel industry, or professionals with scheduling or administrative backgrounds.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Remote Booking & Scheduling Specialist | Entry Level

CareFirst BlueCross BlueShield

<div>Resp &amp; Qualifications
PURPOSE:
 
The Appeals Specialist I is responsible for the initial analysis of appeals and grievance correspondence, and determination of next steps for Commercial and Government Program lines of business. The incumbent is responsible for collecting, organizing and tracking information to facilitate and expedite processing of appeals and grievances received from a variety of sources.
 
 
ESSENTIAL FUNCTIONS:<ul><li>
Prioritize, research and analyze all pertinent information in preparation of an appeal and/or grievance request. Access the appropriate technology platform to implement accurate and timely entry of appeal, grievance and/or reconsideration correspondence and updates the appropriate referral source communication system. Assigns cases to the nurse for research and completion. Performs file coordination activities including, but not limited to filing of all active files, purging of files for transport to off-site storage.</li><li>
Utilizes professional written and verbal communications to assist in responses of all appeals and/or grievances based on State and Federal requirements for all lines of business. Interacts regularly with and responds to internal and external stakeholders, without breaching confidentiality of medical information.</li><li>
Assists Supervisor and Appeals Specialist II and III with unit projects and other duties related to the appeals, grievance and/or reconsideration processes. Communicates with Supervisor to offer feedback regarding continuous improvement of unit workflow and processes. Actively participates in monthly meetings and discussions regarding quality, appeal and/or grievance research, data entry and helps to resolve any issues regarding the appeal and/or grievance intake and entry process.
</li></ul>QUALIFICATIONS: 
 
Education Level: High School Diploma or GED. 
 
Experience: 3 years experience in settings such as managed care, health care or insurance payor environment. 
 
Preferred Qualifications:<ul><li>
College Degree.</li><li>
Knowledge of CareFirst system, Member/Provider Service, Claims or Care Management experience a plus.
</li></ul>Knowledge, Skills and Abilities (KSAs)<ul><li>
Knowledge and understanding of medical terminology.</li><li>
Demonstrated problem solving and decision-making skills, including the ability to exercise good judgement.</li><li>
Strong organizational and analytical skills.</li><li>
Strong verbal and written communication skills using proper grammar and ensuring all correspondence is in line with departmental policies and procedures.</li><li>
Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.
</li></ul>Salary Range: $41,472 - $76,032
Salary Range Disclaimer
The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).
Equal Employment Opportunity
CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Federal Disc/Physical Demand
Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.
PHYSICAL DEMANDS:
The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.
Sponsorship in US
Must be eligible to work in the U.S. without Sponsorship</div>

Appeals Specialist I (Remote)

LinQ Services

<div>Description:

Company Overview: LINQ Services provides comprehensive managed mobility services to corporate clients with fleet mobile device needs. LINQ works directly with carriers to help companies with field employees enhance their operational efficiencies, reduce costs, and improve employee satisfaction through superior mobile device management
Job Description:
Join LINQ as a Client Service Specialist II and be a part of a collaborative and client-focused team that aims to exceed expectations and drive positive client experiences at LINQ Services. We are currently growing our support team to serve our clients 24/7 and are looking for experienced call center workers who are comfortable working in a queue and delivering exceptional customer service during overnight shifts to help us achieve this goal.
This is a fully remote position open to individuals eligible to work in the United States of America and Canada. Individuals who are located near our Pittsburgh, PA offices will be given preference.
Our Client Services Specialist II role is our experienced, client focused specialist position. They support our clients through exceptional customer service, maintaining a positive and quality relationship, and providing support through creative problem solving. As a Client Service Specialist II at LINQ, you will be at the forefront of building strong and lasting relationships with our valued clients through email, chat and phone support tickets. Your main responsibility will be to provide exceptional support and assistance, ensuring client satisfaction and loyalty. We are seeking a dedicated and proactive professional who is passionate about delivering outstanding service and understands the importance of client-centricity.
Key Responsibilities:<ul><li>Respond to client e-mail, chat and phone support requests such as questions, status checks, phone activations, phone orders, account suspensions, cancellations, and other concerns.</li><li>Use multiple online systems and support tools to effectively resolve tickets.</li><li>Resolve assigned tickets accurately and in a timely manner.</li><li>Prioritize tickets based on urgency and severity, ensuring the most critical issues are addressed promptly.</li><li>Collaborate with colleagues and escalate appropriate tickets to more advanced agents in a seamless manner when required for the best client experience.</li><li>Meet or exceed Key Performance Indicators for the role such as number of tickets handled and response times</li><li>Complete client bulk action requests as they come in or when they are assigned out by a manager or lead.</li><li>Maintain and stay current with a working knowledge of key processes and procedures of multiple vendor platforms.</li><li>Monitor and assist in team messaging platforms to assist fellow agents with inquiries.</li><li>Stay up to date with Technical and MDM (Mobile Device Management) training courses offered by LINQ.</li><li>Have knowledge of and assist clients with phone migrations.</li><li>Support as appropriate with escalated cases</li><li>Staff after hour support for on-call Holidays as needed.</li></ul>
Compensation:
Hourly Wage: $20.19-22.12 plus an additional shift differential of $2 an hour
This position is eligible for pre-approved overtime and performance based incentives
Available Shifts:
We are currently hiring for the following shifts:
Thursday-Monday: 9:00PM - 6:00AM Eastern time (Tuesday/Wednesdays off)
Requirements:

Required Qualifications-Candidates who do not meet these qualifications will not be considered:<ul><li>
Minimum 1 year of prior call center experience</li><li>
High school diploma, GED or equivalent</li><li>
Reliable, private and secure remote internet with minimum speed requirements of 20Mbps Down/10Mbps Up</li><li>
Dedicated private work location without significant background disruptions</li><li>
Basic skills in use of personal computer and use of Microsoft Office suite (Word, Excel, Outlook).</li><li>
Excellent verbal and written communication skills with a focus on active listening.</li><li>
Strong interpersonal skills, with the ability to build rapport and trust with clients.</li><li>
Problem-solving mindset and the capacity to handle challenging situations with diplomacy.</li><li>
Detail-oriented and highly organized, capable of managing multiple client interactions simultaneously.</li><li>
Customer-centric attitude with a genuine passion for providing top-notch service.</li><li>
Ability to work a flexible work schedule</li></ul>
Preferred Qualifications (Candidates meeting these qualifications will be a best match for the position)<ul><li>
Proficiency in using CRM software</li><li>
Two years of customer service experience.</li><li>
One-year prior experience with mobile or technical products.</li><li>
Prior Experience with Salesforce.</li><li>
Understanding of cellular services and markets.</li><li>
Basic knowledge of mobile devices set-up, usage and backup functions</li></ul></div>

Client Services Specialist II - Overnight Shift

<div>
 
 Purpose
 
 
 
 
 Resp &amp; Qualifications
 
 
 
 The Quality Specialist II is responsible for examining and evaluating the accuracy of transactions in accordance with regulations, and company guidelines. Fairly and consistently reviews team interactions with both internal and external parties to ensure accuracy and support success in executing superior service and quality. Acts as subject matter expert and actively participates in projects.
 
 
 
 Essential Functions
 
 
 
 <ul>
 <li>
 Audits assigned function (service, claims, enrollment) for accuracy, benefit payment, contract interpretation, and compliance with policies and procedures. Identifies, documents and reports transaction errors utilizing departmental quality monitoring templates in a timely manner to ensure prompt resolution.
 </li>
 <li>
 Conducts structured coaching and feedback sessions. Provides feedback and recommends improvement action plans for areas of deficiency within the group or for an individual.
 </li>
 <li>
 Participates in the creation and implementation of new methods, processes and/or products
 </li>
 <li>
 Prepares reports and submits them to manager. Assists in development of special department projects and participates in divisional projects.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Education Level:
 
 High School Diploma or GED.
 
 
 
 Experience:
 
 5 years Auditing, Quality Assurance, Operations, Training, Project Management or comparable work experience.
 
 
 
 Knowledge, Skills And Abilities (KSAs)
 
 
 
 <ul>
 <li>
 Knowledge of quality assurance and production technologies.
 </li>
 <li>
 Proficient in Microsoft Office programs., Advanced Knowledge of industry standards, quality control techniques and procedures.
 </li>
 <li>
 Excellent communication skills both written and verbal.
 </li>
 <li>
 Excellent research and organizational skills.
 </li>
 <li>
 Strong Interpersonal skills.
 </li>
 <li>
 Extensive analytical and problem solving skills.
 
 
 </li>
 </ul>
 Salary Range: $47,664 - $87,384
 
 
 
 Salary Range Disclaimer
 
 
 
 The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).
 
 
 
 Department
 
 
 
 Provider Enrollment and Data
 
 
 
 Equal Employment Opportunity
 
 
 
 CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
 
 
 
 Where To Apply
 
 
 
 Please visit our website to apply: www.carefirst.com/careers
 
 
 
 Federal Disc/Physical Demand
 
 
 
 Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.
 
 
 
 Physical Demands
 
 
 
 The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.
 
 
 
 Sponsorship in US
 
 
 
 Must be eligible to work in the U.S. without Sponsorship.
 
 
</div>

Quality Assurance Specialist II (Remote)

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