desktop support technician - chicago (ord) airport

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desktop support technician - chicago (ord) airport Jobs in Chicago

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help desk support specialist

desktop support

Worldwide Flight Services

<div><div><div><h2 class="jobSectionHeader">About WFS</h2>
</div><div>
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?</div></div><div><div><h2 class="jobSectionHeader">
Job Summary</h2>
</div><div>
We are seeking a candidate for the position of a Desktop Support Technician responsible for providing end-user telephone, desk-side and remote technical assistance. Strong desktop troubleshooting skills will be used to handle technical support request and determine root cause including diagnosing and resolving issues with PC&rsquo;s, laptops, mobile devices, printers and peripherals. In additional to technical support you will be responsible for imaging PC&rsquo;s, deploying and configuring software and managing technology requests and account creation. The platforms supported are, Windows 7 and 10, Microsoft Office, Lenovo and HP computers, Apple iMacs, networked printers, mobile devices.</div></div><div><div><h2 class="jobSectionHeader">
Responsibilities</h2>
</div><div><ul><li>Deliver white glove support service in a professional manner</li><li>
Ability to work independently and as part of a team.</li><li>
Excellent follow-up skills.</li><li>
Detail oriented.</li><li>
Install, configure, maintain and support PC hardware and software for the Company&rsquo;s end user computing environment.</li><li>
Manage reported issues via GoToAssist Service Desk ticket system, telephone, remote access, and desk side visits to ensure courteous, timely, and effective resolution.</li><li>
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, configuring systems and applications.</li><li>
Monitor and test resolutions to ensure problems have been adequately resolved.</li><li>
Desktop related moves, adds and changes.</li><li>
Quickly escalate and track issues with vendors and other internal support teams to troubleshoot problems with hardware, software and applications.</li><li>
This is an on-site position.</li><li>
May have occasional evening and/or weekend work which will be rewarded with comp time.</li><li>
Will be required to rotate on-call after hours support.</li><li>
Other duties as may be assigned.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Minimum Requirements</h2>
</div><div><ul><li>HS Diploma, GED or Equivalent.</li><li>
5 + years of desktop support experience.</li><li>
One &ndash; four years of desktop support experience.</li><li>
Strong knowledge of computer hardware, including laptops, desktops and mobile devices and enterprise desktop applications.</li><li>
Strong knowledge of Microsoft Windows 10, Windows 11 and Office 365 e-mail and suite applications.</li><li>
Knowledge of network printer installation, setup and troubleshooting.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Preferred Skills</h2>
</div><div><ul><li>Highly motivated, energetic with great communication skills.</li><li>
Ability to handle multiple calls/tasks in a fast-paced environment.</li><li>
Strong knowledge of computer hardware, including laptops, desktops, iPads, mobile devices and enterprise desktop applications.</li><li>
Strong knowledge of network printer installation, set up and troubleshooting.</li><li>
Must be able to pass a formal background check and obtain TSA/U.S. Customs clearance to be able to attain access to the secured cargo areas to perform IT work.</li><li>
Comptia A+, Comptia A+ Networking certifications is a plus.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Physical Requirements/Working Conditions</h2>
</div><div><ul><li>Remain in a stationary position 50% of the time.</li><li>
Occasionally move about inside the office to access file cabinets, office machinery, etc.</li><li>
Constantly operates a computer and other office productivity machinery such as a calculator, copy machine and computer printer.</li><li>
Walk short distances.</li><li>
Reach above and/or below shoulder.</li><li>
Handle/grasp documents or office equipment.</li><li>
Sit and/or stand for short or extended periods of time.</li><li>
Lift/carry/move objects, files and documents up to 10 pounds.</li><li>
Work in an office environment using standard office equipment.</li><li>
Talk, listen, and speak clearly on telephone.</li><li>
Maintain regular and punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Perks &amp; Benefits</h2>
</div><div><ul><li>Want your pay in advance? Access your pay when you need it through DailyPay app!</li><li>
Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!</li><li>
Need quality medical care? Multiple options for both full and part-time employees!</li><li>
Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping &amp; More!</li><li>
Looking to stay healthy and improve your life? Wellness Programs offered to all employees!</li><li>
Want to invest in your future? 401k program offered!</li><li>
Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!</li></ul> 
WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.</div></div></div>

Desktop Support

<div>About the Job: 
As a Desktop Support Technician, you will be responsible for providing IT support to end users for Windows PCs, Macs, printers, mobile devices, desktop applications, and other associated hardware &amp; software. 
This position will support one or more departments to restore service and/or identify and correct core problems. Ensuring that all hardware issues are effectively and efficiently resolved in line with our customers&rsquo; contractual service level agreements (SLAs). 
 
What will you do?
<ul><li><div>
Provide in-person, phone, remote, and email support to users of supported departments.</div></li><li><div>
Keep the ticketing system up to date with the status off all support requests.</div></li><li><div>
Keep inventory system up to date with all deployed computing asset information.</div></li><li><div>
Research, recommend, and order software and hardware requested by departments.</div></li><li><div>
Create and provision user accounts, email accounts, and necessary access for user staff.</div></li><li><div>
Provides support to end users in problem resolution for both Windows and Apple systems.</div></li><li><div>
Guides end users through troubleshooting procedures.</div></li><li><div>
Performs upgrades to hardware and software.</div></li><li><div>
Supports printing and other peripheral computing devices.</div></li><li><div>
Performs set-up, installation, and configuration of desktop hardware and software in compliance with internal controls, policies, and standards.</div></li><li><div>
Participates in the identity and access management of various systems.</div></li><li><div>
Other IT support duties to be assigned</div></li><li><div>
This is a 40-hour week, which may vary to accommodate 5 days x 8-hour coverage from the onsite team.</div></li></ul>
What will you bring to ESP?
<ul><li><div>
1 - 3 years of experience providing Helpdesk/Desktop Support or Field Services, which includes troubleshooting hardware, software, connectivity, and operating system issues</div></li><li><div>
1 - 3 years of experience with current Microsoft Windows Desktop software</div></li><li><div>
1 - 3 years of experience support - DSS, Multiple Workstation OS (Windows, Mac), Multiple Mobile OS (Android, iOS), Networking, Printing Services, etc.</div></li><li><div>
Experience in fulfilling the onboarding and offboarding requests (i.e., set-up of desktop/laptop / IPAD, installing screens &amp; displays, patch port cabling, software configuration, mobile setup)</div></li><li><div>
Experience in supporting performance and resolving client-related issues</div></li><li><div>
Understanding of network protocols, server hardware, and configurations</div></li><li><div>
Self-motivated with a willingness to learn and adapt to any new change or situation</div></li><li><div>
Able to communicate effectively with peers, line manager, stakeholders &amp; client end users.</div></li><li><div>
Comp IT (A+, Network+, Security+), or equivalent certification</div></li></ul> 

Physical Requirements:
<ul><li><div>
Able to lift or push 20-50 pounds of equipment if needed.</div></li><li><div>
Able to stand or kneel for extended periods of time.</div></li><li><div>
Able to use mechanical tools. (Screwdrivers, wrenches, pliers, hammers &amp; drills)</div></li></ul><div> 

If you are&hellip;. 
Motivated to develop your career in IT support, supported by a strong learning and development culture, you are passionate about delivering service excellence and like the variety of end-user environments we should connect and explore. 
 
What we will offer: 
Personal &amp; Professional Development 
Within a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career. We will guide all employees to both specific technologies and client environment training and complement with recommended learning journeys via our L&amp;D system, which caters to helping you reach career goals or objectives &mdash; whether you want to become a knowledge expert in your field or apply your skills to another division. 
 
Diversity, Inclusion &amp; Belonging 
 
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. 
 
Salary: 
We offer a competitive range based on suitability or experience. 
 
Benefits: 
<ul><li>Medical Insurance, Vision &amp; Dental plans</li><li>PTO time</li><li>Perkbox discounts</li><li>On-site Paid Parking</li></ul>
 
Who are we: 
ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that&rsquo;s manages over 1,000 tickets a day for more than 200 customers. 
 
Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry. We developed technology-based solutions to address the high emphasis on meeting extremely short service levels spread across large campus areas with strict security controls. Supporting equipment for airports and airlines in many locations worldwide has led to an IT support approach that applies equally to any global business with multiple international locations, wide campuses, and demanding security requirements. Plus, our spares, repairs, and logistics service enables us to deliver intelligent end-to-end IT hardware lifecycle management anywhere in the world. 
 
We are a global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems. 
 
Our vision and ethos have stood the test of time and we aim to exceed expectations and delight customers every time. Our values are integral to the way we work together. 
 
ESP Global Services is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.</div></div>

Desktop Support Technician - Chicago (ORD) Airport

Caterpillar

<div>Career Area:
Technology, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do &ndash; but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here &ndash; we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Caterpillar Inc. seeks Senior UX/UI Designer at its facility located at 540 W Madison St, Chicago, IL 60661.
Design, develop, and implement digital applications and experiences. Analyze and documents business requirements or new web features. Support existing digital applications and enhance user experience. Provide and facilitate design thinking activities to support digital solutions. Designs, develops, maintain and enhances web-based or web-enabled software. Work on Human-Centered Design (HCD) model, principle, and concepts following related guidelines to identify new, advanced, and readily acceptable initiatives and gathers and compiles required information to recommend a solution. Presents prototypes to sponsor users and makes suggestions based on feedback. User experience design tools, techniques and approaches to design applications that are valued, positively perceived and used by clients. Consults on optimizing mental, visual and manual work loads. Advises on key factors and provides information needed in effective user experience design. Consults on user mental models and the business impact of user experience designs. Chooses tools and techniques for persona-based designs. Develops design mock-ups, prototypes, usage scenarios, navigation maps, specifications and other design documents. Design effective graphic user interfaces for delivery of information to the client's desktop workstation. Create and maintains all user experience documents including user task flows, prototypes, screen mock-ups and wireframes. Manage graphical tools and implements techniques for user interface design. Elaborates on issues and considerations with site mapping, typography and navigation. Designs and implements interaction flows, wireframes, paper mock-ups and interactive mock-ups. Use a variety of web information and technical tools to apply web developing trends within the organizational infrastructure. Evaluates the effectiveness of on-going web service infrastructure and content. Design and oversee the development of procedures for future web based trends and directions. Monitor the business and organizational impact and application of new web services. Develop proposals and documentation for web-related design trends. Create standardized development procedures for web applications or web services. Analyze new business models or emerging consumer requirements that are linked to web services.
REQS: This position requires a bachelor&rsquo;s degree or foreign equivalent in Graphic Design, Industrial Design, Information Technology or a related field and 2 years of experience as a UX/UI Designer or related occupation. Additionally, the applicant must have employment experience with: (1) Designing within an Agile framework (ideally Scrum); (2) Consuming and leveraging an enterprise Design System to create deliverables; and (3) Designing and delivering eCommerce user experiences using Figma software suite.
Applicants who are interested in this position should apply via www.caterpillar.com/careers, search [Senior UX/UI Designer / R0000360449]. LI-DNI.
Summary Pay Range:
$97,530.00 - $158,480.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.<ul><li>
Medical, dental, and vision benefits*</li><li>
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*</li><li>
401(k) savings plans*</li><li>
Health Savings Account (HSA)*</li><li>
Flexible Spending Accounts (FSAs)*</li><li>
Health Lifestyle Programs*</li><li>
Employee Assistance Program*</li><li>
Voluntary Benefits and Employee Discounts*</li><li>
Career Development*</li><li>
Incentive bonus*</li><li>
Disability benefits</li><li>
Life Insurance</li><li>
Parental leave</li><li>
Adoption benefits</li><li>
Tuition Reimbursement</li></ul>
<ul><li>These benefits also apply to part-time employees</li></ul>
This position requires working onsite five days a week.
Visa Sponsorship is not available for this position.
Posting Dates:
March 31, 2026 - July 28, 2026
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
Not ready to apply? Join our Talent Community.</div>

Senior UX/UI Designer

The Home Depot

<div>This role will cover all of Central and Northern Plains Regions major metros to include Chicago, Milwaukee, St. Louis, Kansas City, and Minneapolis.
Position Purpose:
The Rental Field Operations Manager (RFOM) is the acting operational leader within their assigned region. The goal of the RFOM is to increase operational performance and profitability in their assigned regions. The RFOM leads their team through influence to excel in all safety measures, excellent customer service, and operational metrics. The RFOM does this by ensuring their team is knowledgeable, empowered, and efficient, so as to keep all associates and customers safe, and fleet rent ready. 
Key Responsibilities:<ul><li>
40%</li><li>
. Drives overall operations of the region, including personnel management, equipment maintenance and repair, rental performance of the fleet, Home Depot store and associate relationships, equipment delivery, revenue and expense control, and any other key performance areas as defined by the Regional Rental Manager or Divisional Leader.</li><li>
.Supports Regional Rental Manager with the hiring and training of support staff.</li><li>
.Evaluate operational success through the lens of taking care of our customers. Manage regional brand awareness by building and bridging the relationships with districts, stores, and field rental team associates.</li><li>
.Manages equipment maintenance and repair for the region, ensuring that all fleet in assigned stores is properly maintained to maximize the rental-readiness and utilization of the equipment.</li><li>
30%</li><li>
.Promotes a safety culture through appropriate training, positive behaviors, communication and decisions</li><li>
.Manages operational compliance of all tech work performed in the region, including store inspections, lift inspections, preventative maintenance, equipment repairs, equipment deliveries, and new equipment deployment.</li><li>
.Maintain regulatory compliance</li><li>
30%</li><li>
.Ensure technicians are executing tasking of down equipment and open inspections.</li><li>
.Ensure quality service to all HD Rental customers by driving sales and customer service behaviors with all associates and proper execution.</li></ul> 
Direct Manager/Direct Reports:<ul><li>
This position reports into the Regional Rental Manager (RRM)</li><li>
This role has up to 30 direct reports.</li><li>
This position may require overnight travel 50%</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel more than 50% of the time.</li></ul> 
Physical Requirements:<ul><li>
Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).</li></ul> 
Working Conditions:<ul><li>
Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li><li>
This position is very active and requires standing and walking daily. Employee is required to talk and hear. Driving for extended periods of time. Working conditions may include working indoors and outdoors in cold, hot and damp areas. The physical demands described here are representative of those that must be done by an employee to successfully perform the essential functions of this role.</li><li>
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.</li></ul> 
Preferred Qualifications:<ul><li>
Associates Degree or higher preferred, must have High School Diploma or GED / Technical or Trade School</li><li>
Three (3+) years or more of management experience, rental industry experience is a plus.</li><li>
Demonstrated leadership skills with the ability to performance manage a team.</li><li>
Ability to respond to common inquiries or complaints from customers, doing what is necessary to exceed customer expectations, and optimize and grow the business.</li><li>
Ability to work collaboratively with store level and field level colleagues in order to create the best customer experience possible.</li><li>
Effective verbal and written communication with managers, customers and peers.</li><li>
Ability to interpret financial statements and performance reporting, define problems, collect data, establish facts, draw valid conclusions and make appropriate operational changes in response.</li><li>
Working knowledge of key categories of rental equipment, including basic applications, features, benefits and safety issues.</li><li>
General knowledge of equipment maintenance and repair, including gas and diesel engines, hydraulics and electrical systems.</li><li>
Proficient in the use of MS Office products and technology ie: smart phone, laptop, tablet, desktop.</li><li>
Valid driver's license for the state in which you live and work.</li><li>
Good driving record.</li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a associate's degree program or equivalent degree in a field of study related to the job.</li></ul> 
Preferred Education:<ul><li>
No additional education</li></ul> 
Minimum Years of Work Experience:<ul><li>
3</li></ul> 
Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 
Minimum Leadership Experience:<ul><li>
None</li></ul> 
Preferred Leadership Experience:<ul><li>
None</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
None</li></ul></div>

Rental Field Operations Manager - Chicago

Ladies of Virtue

Position SummaryLadies of Virtue seeks a Contract IT Specialist (Systems &amp; Applications) to provide responsive, high-quality technology support across the organization. This role is responsible for equipment setup and tracking, day-to-day troubleshooting, system administration, end-user support, and technology documentation to ensure staff and contractors can operate effectively. The ideal candidate is service-oriented, highly organized, comfortable switching between priorities, and confident in translating technical solutions into clear, non-technical guidance.This role requires demonstrated proficiency in Salesforce, Asana, and Microsoft Office, as well as experience supporting a modern, cloud-based environment (e.g., collaboration tools, user access management, device setup, and security best practices).Key ResponsibilitiesEnd-User Support &amp; Service Delivery<ul><li>Provide timely, one-on-one technical support for staff and approved contractors (remote and occasional in-person as needed).</li><li>Diagnose and resolve hardware, software, account access, email, and collaboration tool issues.</li><li>Triage incoming requests, set expectations, and manage tickets/priorities to meet operational needs and deadlines.</li><li>Communicate clearly and professionally with both technical and non-technical users.</li></ul>Systems &amp; Applications Administration<ul><li>Support core business applications, with emphasis on Salesforce, Asana, and Microsoft Office (including Outlook, Teams, SharePoint/OneDrive, Excel, and Word).</li><li>Build out of Salesforce interface to support automation, data input, output, and communication</li><li>Assist with Salesforce user support (e.g., login/access, profiles/permissions, basic troubleshooting, reports/dashboards support, and user guidance). - Changed order</li><li>Manage user onboarding/offboarding tasks, including device setup, account provisioning, permissions, and access control across systems.</li><li>Support workflow efficiency by helping staff use Asana effectively (e.g., permissions, templates, project setup, and best practices).</li><li>Provides software recommendations to optimize team work efficiencies.</li></ul>Hardware, Setup, and Configuration<ul><li>Configure, deploy, and maintain organization-issued laptops and peripherals; ensure proper installation of operating systems and required applications.</li><li>Maintain an inventory of hardware and software licenses; recommend replacements and upgrades as needed.</li></ul>Documentation, Training, and Continuous Improvement<ul><li>Create and maintain end-user documentation, FAQs, and standard operating procedures (SOPs) for technology processes.</li><li>Provide quick training and job aids (live or recorded) to improve adoption and reduce recurring issues.</li><li>Identify recurring problems and recommend practical improvements to tools, processes, and security practices.</li><li>Provide regular updates to management on status, trends, risks, and opportunities.</li></ul>Required Qualifications<ul><li>2+ years of experience in IT support, help desk, or systems support (nonprofit or small-to-mid-size organizations a plus).</li><li>Strong working knowledge of Salesforce, Asana, and Microsoft Office (Outlook, Teams, SharePoint/OneDrive, Excel, Word).</li><li>Experience with Microsoft 365 administration (user access, permissions, email troubleshooting, SharePoint/OneDrive support).</li><li>Experience with basic cybersecurity best practices (MFA, endpoint hygiene, access controls, phishing awareness).</li><li>Demonstrated experience in diagnosing and resolving hardware/software issues in a remote environment.</li><li>Working knowledge of networking fundamentals (WiFi, VPN basics, user access, connectivity troubleshooting).</li><li>Ability to document processes clearly and build user-friendly guides.</li><li>Excellent communication skills; ability to explain technical topics in plain language.</li><li>Strong time management skills and ability to handle multiple priorities with minimal supervision.</li><li>High reliability, discretion, and professionalism in handling sensitive information.</li></ul>Core Competencies<ul><li>Customer-first mindset and strong service orientation</li><li>Proactive problem solving and follow-through</li><li>Organized, detail-oriented, and process-driven</li><li>Comfortable working independently and managing shifting priorities</li><li>Strong documentation and communication skills</li><li>Team-oriented and solution-focused</li></ul>Work Location: 85% Remote | 15% onsite (occasional on-site support in the Chicagoland area may be requested as needed)If the above describes you and you are interested in becoming a part of the Ladies of Virtue team, please &ldquo;Apply Now&rdquo; to complete our application process. Be sure to include a cover letter and resume with your application. The position begins on June 1, 2026.Pay: $40.00 per hourApplication Question(s):<ul><li>Availability and schedule: This contract role averages 30&ndash;50 hours per month and requires schedule flexibility (some evening/weekend availability as needed). Can you meet this requirement? If yes, list your typical availability windows. </li><li>On-site support: Are you able to provide occasional on-site IT support in the Chicagoland area (~15%)? </li><li>Relevant experience: How many years of experience do you have in IT support/help desk/systems support? Briefly describe the environments you supported (remote/hybrid, small organization, nonprofit, etc.). </li><li>Salesforce proficiency: Describe your hands-on Salesforce experience (admin/support/consulting). Include specific tasks you have performed (e.g., user access/permissions, reports/dashboards, page layouts, flows/automation, troubleshooting).</li><li>Microsoft 365 administration: What Microsoft 365 admin/support tasks have you performed? </li><li>Asana proficiency: Describe your experience supporting Asana, including project setup, permissions, templates, or improving team workflows. </li><li>Scenario: A staff member cannot access SharePoint/OneDrive files and reports that they are &ldquo;not syncing.&rdquo; In 4&ndash;6 sentences, explain your troubleshooting steps and what you would document for the user to prevent repeat issues. </li></ul><ul><li>Describe your experience or exposure to AI tools. How have you used AI to initiate or improve a process or workflow in an organization? Please include the problem you were solving, the AI tool(s) used, what you built or changed, and the outcome/impact (time saved, quality improved, errors reduced, adoption, etc.).</li></ul>Work Location: Hybrid remote in Chicago, IL 60653

IT Specialist

Consertus

<div>About Us:
Consertus is a global capital program management and advisory firm that combines deep human expertise with advanced digital tools to deliver smarter, faster, and more sustainable outcomes. Headquartered in Miami, Florida, and supported by a team of more than 1,000 professionals worldwide, we help clients plan, execute, and optimize large-scale capital programs.
Our integrated services span digital, advisory, and delivery, empowering organizations to navigate complexity, manage risk, and achieve strategic goals in sectors including aviation, transportation, transit, water, healthcare, energy, education, government, commercial, life sciences, and technology.
At Consertus, we celebrate individual strengths, foster strong relationships, and promote flexibility in how and where we work. Join us to grow your career, develop your skills, and make a lasting impact as we transform how the world is built.
Discover how Consertus is driving transformative change for our clients, our people, and the communities we serve at www.consertus.com
About this Role:
W e are seeking a Senior IT Support Technician to provide hands-on, on-site and remote IT support for our Chicago-area offices. This role is ideal for a seasoned technician with strong end-user support skills and a solid understanding of networking, infrastructure, and enterprise IT environments. The Senior IT Technician will act as the local technical escalation point, ensuring reliable, secure, and efficient IT operations for business users.
Key Responsibilities:
End-User &amp; Office Support
<ul><li>Provide Level 2 &amp; 3 technical support for desktops, laptops, mobile devices, peripherals, and collaboration tools.
</li><li>Serve as the on-site IT presence for Chicago offices, including deskside support and office walk-ups.
</li><li>Troubleshoot and resolve escalated issues from the centralized Helpdesk.
</li><li>Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
</li><li>Assist with new hire onboarding and employee offboarding, including equipment setup and access validation.
</li></ul>Infrastructure &amp; Networking Support
<ul><li>Support local network infrastructure including switches, wireless access points, cabling, and ISP connectivity.
</li><li>Perform basic network troubleshooting (LAN/WAN, Wi-Fi, VPN, DNS/DHCP).
</li><li>Assist with server room, MDF, and IDF support including patching, rack/stack, and equipment inventory.
</li><li>Support printers, conference room technology, AV systems, and meeting room setups.
</li></ul>Systems &amp; Security Support
<ul><li>Assist with endpoint management, device imaging, patching, and asset tracking.
</li><li>Support Active Directory / Entra ID user and device administration.
</li><li>Enforce IT and security policies, including device standards and access controls.
</li><li>Assist with security initiatives such as MFA support, endpoint protection, and vulnerability remediation.
</li></ul>Operational Excellence
<ul><li>Document issues, resolutions, and procedures in the ticketing system and knowledge base.
</li><li>Maintain accurate IT asset inventory for Chicago offices.
</li><li>Coordinate with vendors and service providers as needed.
</li><li>Participate in after-hours or weekend support for office moves, upgrades, or critical incidents as required.
</li></ul>Required Qualifications
<ul><li>5+ years of hands-on IT support experience (Level 2 or higher).
</li><li>Strong experience supporting Windows 10/11 and Microsoft 365.
</li><li>Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, Wi-Fi).
</li><li>Experience supporting on-site office environments and remote users.
</li><li>Excellent troubleshooting, communication, and customer service skills.
</li><li>Ability to work independently and serve as the primary on-site IT resource.
</li></ul>Preferred Qualifications
<ul><li>Experience with Intune or other MDM tools.
</li><li>Exposure to Azure / Entra ID or cloud infrastructure.
</li><li>Experience supporting multi-office or professional services environments.
</li><li>Relevant certifications (CompTIA Network+, Microsoft, Cisco, or similar).
</li></ul>Why Consertus:
<ul><li>Clear career path toward IT Engineer or Infrastructure Engineer roles.
</li><li>Exposure to enterprise security, compliance, and governance initiatives.
</li><li>Participation in office expansions, relocations, and IT standardization projects.
</li><li>Opportunity to contribute to process improvement, documentation, and automation efforts.
</li><li>Be part of a culture that puts the employee experience at its core&mdash;exceptional benefits, career growth, and flexibility
</li></ul>Working Hours: Full-Time; Hybrid
Compensation Range: $80,000 - $95,000 annually; depending on skills and experience.
What&rsquo;s In It For You:
<ul><li>Comprehensive health coverage (medical, dental, and vision)
</li><li>Company-paid life and disability insurance
</li><li>Optional benefits like pet insurance, legal, and supplemental health plans
</li><li>401(k) with day-one eligibility. We contribute dollar for dollar up to the first 3% of your contributions. Then we match 50% for the next 2% of your contributions.
</li><li>Generous time off: 10 paid holidays and PTO starting at 15 days, growing up to 25
</li><li>Access to Consertus Academy for continuous learning and development
</li></ul>How to Apply:
If you&rsquo;re passionate about IT Operations we&rsquo;d love to hear from you. Apply today!
Equal Employment Opportunity Statement:
Consertus is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds and identities, and we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, veteran status, or any other protected status.
#LI-Hybrid</div>

Senior IT Support Technician

Olsys LTD

Job OverviewWe are seeking a dedicated and detail-oriented Support Engineer to join our team. In this role you will be responsible for providing technical assistance and support to our clients and internal teams. You will install, diagnose and troubleshoot network software and hardware issues and help our clients resolve them efficiently.Requirements:<ul><li>Proven experience in a technical support role, preferably in a software or IT environment.</li><li>Strong understanding of computer systems, networks, and troubleshooting methodologies.</li><li>Proficiency in operating systems such as Windows, MacOS, and Linux.</li><li>Familiarity with ticketing systems and remote support tools.</li><li>Excellent communication skills, both verbal and written.</li><li>Ability to work independently and collaboratively in a fast-paced environment.</li><li>Customer-oriented mindset with a passion for providing exceptional support services.</li><li>English level: Upper-Intermediate or higher</li></ul>Responsibilities:<ul><li>Setting up ethernet networks (cabling, installation switches), connecting local users to a network, connecting computers and other equipment (welding machines, monoblocs etc.) to the network.</li><li>Setting up new computers. Installing specialized software.</li><li>Troubleshoot and resolve technical issues related to software applications, hardware, and network configurations.</li><li>Provide technical support to clients and internal teams.</li><li>Collaborate with clients and other teams to ensure seamless integration and functionality of systems.</li><li>Provide technical guidance and training to clients and internal teams as needed.</li><li>Stay updated on new technologies and industry trends to enhance troubleshooting skills and improve support services.</li></ul>Important:<ul><li>Please be aware that this position requires visiting clients&rsquo; offices (approximately 1 time in 2-3 weeks). Transportation costs are reimbursed. As well as per diem.</li><li>It is possible to start working part-time and then switch to full-time.</li><li>Corp to Corp is preferred for this position.</li></ul>Pay: $50.00 - $60.00 per hourBenefits:<ul><li>Flexible schedule</li><li>Paid time off</li><li>Referral program</li></ul>Work Location: Hybrid remote in Chicago, IL 60654

Support Engineer - Field Engineer

Explore 523+ Desktop support in Chicago this April. Find roles across top companies and apply now to boost your career.