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help desk support specialist

The Community Solution Education System

<div>Job Description:
Job Title: Help Desk Support Specialist
 
Department: IT Services
Job Purpose:
The Community Solution is currently seeking a Help Desk Support Specialist to join the team.
The Help Desk Support Specialist responds to phone calls, tickets, chats, emails and walk-up requests for technical support from over 12000 students and 3000 faculty and staff members located throughout the country. The Help Desk Support Specialist uses their technical knowledge and analytical skills to diagnose and resolve issues for students, staff, and faculty who use our business office systems. The Help Desk Support Specialist accurately documents and escalates issues when they are unresolvable.
This position will be 7AM &ndash; 3PM Monday &ndash; Friday &ndash; Hybrid onsite/offsite and will likely become fully remote before the end of year.
The Community Solution operates on a hybrid remote/in-office work schedule. Employees must be flexible to cover onsite shifts as needed.
Position responsibilities include, but are not limited to:
<ul><li>Provide white glove customer service while responding to phone, email, and walk-up requests from our students, staff, and faculty.
</li><li>Must possess excellent oral and written communication skills to effectively support and communicate with end users.
</li><li>Use technical, analytical, and communication skills to accurately identify client needs and provide solutions.
</li></ul><ul><li>Thoroughly document user problems and resolutions in Help Desk Tickets and timely escalation when needed.
</li><li>Proactively identify opportunities to create and update Knowledge Base articles to better support the community and enhance IT Services resources.
</li><li>Identify critical customer and system issues and escalate to the appropriate person or group using established procedures.
</li><li>Responsible for remote and onsite support for conference rooms, classrooms and workstations.
</li><li>Reinforces IT technology standards and processes, in accordance with directives from IT leadership.
</li></ul><ul><li>Actively contributes to the development and implementation of communications, training materials, and programs that promote the adoption of technology and reduce support requests.
</li></ul><ul><li>Participate in special projects and other duties as assigned.
</li></ul>Required Qualifications:
Knowledge and Skills
<ul><li>This candidate is one who collaborates effectively, communicates openly, and contributes positively to team dynamics. The ideal individual will work well with others, build strong working relationships, and integrate seamlessly into our existing team culture while supporting shared goals.
</li><li>Excellent interpersonal, verbal, and written communication skills with the ability to translate technical concepts into user-friendly language
</li><li>This individual should be a self-starter who is goal driven to find solutions. Must be able to work independently while researching solutions to complex issues before escalating them.
</li><li>Strong customer service skills: Patience, attentiveness, emotional intelligence, strong problem-solving skills, active listening, empathy, ability to communicate clearly and ability to use positive language.
</li><li>Demonstrated proficiency with Windows Operating Systems, macOS, Microsoft 365 (Office 365), Azure, HD ticketing systems, Active Directory, Microsoft Teams, PowerShell, VPN, MFA, RDP, SharePoint, Zoom, Outlook, and multiple web browsers.
</li></ul><ul><li>Knowledge of networking concepts and the ability to troubleshoot network printing and wireless client issues.
</li></ul><ul><li>Excellent follow-through and attention to detail .
</li><li>Ability to work flexible shifts, which may include evenings and/or weekends during peak periods.
</li></ul>Education:
<ul><li>Bachelor&rsquo;s degree or equivalent job experience required
</li><li>Microsoft certifications are a plus
</li><li>Experience working in Higher Education is a plus
</li></ul>Experience:
<ul><li>2-3 years of experience working in a Help Desk or Service Desk environment on a Windows platform.
</li></ul>Working Conditions:
<ul><li>This position will be 7AM &ndash; 3PM Monday &ndash; Friday &ndash; Hybrid onsite and will possibly become fully remote before the end of year.
</li><li>Minimal travel required
</li><li>Must be flexible to cover other agent shifts and come onsite as needed by management.
</li><li>Must be able to lift 50 lbs.
</li><li>The Help Desk operating hours are 7AM -9PM Monday &ndash; Friday, and Sat/Sun 9AM &ndash; 5PM CST
</li></ul>Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
The Community Solution is an Equal Opportunity Employer
Compensation &amp; Benefits
This opportunity is budgeted at $27.00 - 32.50 base compensation. Additional compensation factors may impact total compensation. To learn more about our competitive benefits and additional rewards, including generous paid time-off, medical and dental insurance coverage, life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts, tuition reimbursement, click the link below.
https://www.tcsedsystem.edu/careers/
The Community Solution is an Equal Opportunity Employer.
Application Process
Please note the screening, recruitment, and selection process is managed by recruiting staff and hiring managers with the aid of artificial intelligence to evaluate candidates against job requirements. The artificial intelligence tool is a resource only and all employment decisions are made by staff members.
When you apply, it is recommended you utilize the option to parse your resume into the application. To ensure your experience is accurately reflected, please review and complete all application fields&mdash;even if you auto-fill from your resume.
For the best results, tailor your resume to the job description, highlight key qualifications and skills, and use clear, consistent formatting. This helps our AI tools read and assess your application more effectively. We are committed to regularly monitoring the process for fairness and remove personally identifiable information during evaluation.</div>

Help Desk Support Specialist

Clearwaters.IT

<div>
 Description Position Summary: Clearwaters.IT is looking for an IT Service Desk Specialist - Level II to join our dynamic team. In this role, you will provide top-tier technical support to our end-users, ensuring smooth and effective operations of IT services. You'll be the go-to person for resolving complex issues and contributing to an exceptional service delivery experience. This position is 100% on-site. Key Responsibilities: * Respond to and resolve Level II service desk tickets escalated from Level I support.
 
 
 <ul>
 <li>
 Troubleshoot hardware, software, and network-related issues for end-users, documenting problems and solutions.
 </li>
 <li>
 Work collaboratively with IT teams to ensure incidents are quickly and effectively managed.
 </li>
 <li>
 Utilize ITIL frameworks to enhance service management practices and improve workflow processes.
 </li>
 <li>
 Update and maintain detailed documentation related to troubleshooting steps and resolutions.
 </li>
 <li>
 Participate in user training and awareness programs to maintain high levels of service satisfaction.
 </li>
 <li>
 Engage in regular team meetings to discuss ongoing issues and improvements.
 </li>
 <li>
 Stay updated on emerging trends and technologies in IT support and suggest improvements.
 
 
 </li>
 </ul>
 Requirements * Associate's degree in Computer Science or related field preferred; Bachelor's degree a plus.
 
 
 <ul>
 <li>
 Minimum of 4 years of experience in a technical support or service desk role.
 </li>
 <li>
 Strong understanding of Windows and Mac OS environments, as well as common business applications.
 </li>
 <li>
 Experience with Active Directory and other network infrastructure tools.
 </li>
 <li>
 Excellent problem-solving and troubleshooting skills.
 </li>
 <li>
 Strong communication skills, both verbal and written.
 </li>
 <li>
 Ability to work in a fast-paced, team-oriented environment.
 </li>
 <li>
 CompTIA Sec+ certification required. * Experience with ticketing systems like ServiceNow is a plus.
 </li>
 <li>
 Must possess T3 for suitability security clearance or be able to obtain it. Benefits Competitive salary and benefits package, including: * Health, dental and vision insurance * 401(k) with company match * Paid time off (PTO) for vacation, sick leave, and personal days * Professional development reimbursement * Other benefits, including life insurance, disability insurance, and employee assistance programs
 </li>
 </ul>
</div>

IT Service Desk Specialist - Level II (DHA Great Lakes) with Security Clearance

Ladies of Virtue

Position SummaryLadies of Virtue seeks a Contract IT Specialist (Systems &amp; Applications) to provide responsive, high-quality technology support across the organization. This role is responsible for equipment setup and tracking, day-to-day troubleshooting, system administration, end-user support, and technology documentation to ensure staff and contractors can operate effectively. The ideal candidate is service-oriented, highly organized, comfortable switching between priorities, and confident in translating technical solutions into clear, non-technical guidance.This role requires demonstrated proficiency in Salesforce, Asana, and Microsoft Office, as well as experience supporting a modern, cloud-based environment (e.g., collaboration tools, user access management, device setup, and security best practices).Key ResponsibilitiesEnd-User Support &amp; Service Delivery<ul><li>Provide timely, one-on-one technical support for staff and approved contractors (remote and occasional in-person as needed).</li><li>Diagnose and resolve hardware, software, account access, email, and collaboration tool issues.</li><li>Triage incoming requests, set expectations, and manage tickets/priorities to meet operational needs and deadlines.</li><li>Communicate clearly and professionally with both technical and non-technical users.</li></ul>Systems &amp; Applications Administration<ul><li>Support core business applications, with emphasis on Salesforce, Asana, and Microsoft Office (including Outlook, Teams, SharePoint/OneDrive, Excel, and Word).</li><li>Build out of Salesforce interface to support automation, data input, output, and communication</li><li>Assist with Salesforce user support (e.g., login/access, profiles/permissions, basic troubleshooting, reports/dashboards support, and user guidance). - Changed order</li><li>Manage user onboarding/offboarding tasks, including device setup, account provisioning, permissions, and access control across systems.</li><li>Support workflow efficiency by helping staff use Asana effectively (e.g., permissions, templates, project setup, and best practices).</li><li>Provides software recommendations to optimize team work efficiencies.</li></ul>Hardware, Setup, and Configuration<ul><li>Configure, deploy, and maintain organization-issued laptops and peripherals; ensure proper installation of operating systems and required applications.</li><li>Maintain an inventory of hardware and software licenses; recommend replacements and upgrades as needed.</li></ul>Documentation, Training, and Continuous Improvement<ul><li>Create and maintain end-user documentation, FAQs, and standard operating procedures (SOPs) for technology processes.</li><li>Provide quick training and job aids (live or recorded) to improve adoption and reduce recurring issues.</li><li>Identify recurring problems and recommend practical improvements to tools, processes, and security practices.</li><li>Provide regular updates to management on status, trends, risks, and opportunities.</li></ul>Required Qualifications<ul><li>2+ years of experience in IT support, help desk, or systems support (nonprofit or small-to-mid-size organizations a plus).</li><li>Strong working knowledge of Salesforce, Asana, and Microsoft Office (Outlook, Teams, SharePoint/OneDrive, Excel, Word).</li><li>Experience with Microsoft 365 administration (user access, permissions, email troubleshooting, SharePoint/OneDrive support).</li><li>Experience with basic cybersecurity best practices (MFA, endpoint hygiene, access controls, phishing awareness).</li><li>Demonstrated experience in diagnosing and resolving hardware/software issues in a remote environment.</li><li>Working knowledge of networking fundamentals (WiFi, VPN basics, user access, connectivity troubleshooting).</li><li>Ability to document processes clearly and build user-friendly guides.</li><li>Excellent communication skills; ability to explain technical topics in plain language.</li><li>Strong time management skills and ability to handle multiple priorities with minimal supervision.</li><li>High reliability, discretion, and professionalism in handling sensitive information.</li></ul>Core Competencies<ul><li>Customer-first mindset and strong service orientation</li><li>Proactive problem solving and follow-through</li><li>Organized, detail-oriented, and process-driven</li><li>Comfortable working independently and managing shifting priorities</li><li>Strong documentation and communication skills</li><li>Team-oriented and solution-focused</li></ul>Work Location: 85% Remote | 15% onsite (occasional on-site support in the Chicagoland area may be requested as needed)If the above describes you and you are interested in becoming a part of the Ladies of Virtue team, please &ldquo;Apply Now&rdquo; to complete our application process. Be sure to include a cover letter and resume with your application. The position begins on June 1, 2026.Pay: $40.00 per hourApplication Question(s):<ul><li>Availability and schedule: This contract role averages 30&ndash;50 hours per month and requires schedule flexibility (some evening/weekend availability as needed). Can you meet this requirement? If yes, list your typical availability windows. </li><li>On-site support: Are you able to provide occasional on-site IT support in the Chicagoland area (~15%)? </li><li>Relevant experience: How many years of experience do you have in IT support/help desk/systems support? Briefly describe the environments you supported (remote/hybrid, small organization, nonprofit, etc.). </li><li>Salesforce proficiency: Describe your hands-on Salesforce experience (admin/support/consulting). Include specific tasks you have performed (e.g., user access/permissions, reports/dashboards, page layouts, flows/automation, troubleshooting).</li><li>Microsoft 365 administration: What Microsoft 365 admin/support tasks have you performed? </li><li>Asana proficiency: Describe your experience supporting Asana, including project setup, permissions, templates, or improving team workflows. </li><li>Scenario: A staff member cannot access SharePoint/OneDrive files and reports that they are &ldquo;not syncing.&rdquo; In 4&ndash;6 sentences, explain your troubleshooting steps and what you would document for the user to prevent repeat issues. </li></ul><ul><li>Describe your experience or exposure to AI tools. How have you used AI to initiate or improve a process or workflow in an organization? Please include the problem you were solving, the AI tool(s) used, what you built or changed, and the outcome/impact (time saved, quality improved, errors reduced, adoption, etc.).</li></ul>Work Location: Hybrid remote in Chicago, IL 60653

IT Specialist

Bernard Zell

Job Summary and Scope of Responsibility: The Systems Support Specialist&rsquo;s primary responsibility is assisting with the technology department's day-to-day operations. They will support the school by providing first-level technology support and troubleshooting various systems, printers, and peripherals. The Systems Support Specialist will report to the Director of Technology.Essential Duties and ResponsibilitiesTechnical Support and User Assistance:<ul><li>Provide Tier 1 and Tier 2 technical support for internal employees across various operating systems (macOS, Chrome, iOS) and applications (e.g., Google Workspace, EDU apps, etc.).</li><li>Deploy, diagnose, troubleshoot, and resolve hardware (laptops, desktops, printers, mobile devices) and software issues in a timely manner.</li><li>Manage the IT Help Desk system, including logging, tracking, and prioritizing support tickets to meet defined service-level agreements (SLAs).</li><li>Escalate and assign tickets to other members of the IT department in the Helpdesk system.</li><li>Perform user account management, including onboarding (setup and provisioning), offboarding (data retrieval and de-provisioning), and permission changes.</li><li>Oversee the deployment and troubleshooting of audio/visual equipment, including but not limited to projectors, interactive displays, and cameras.</li><li>Copier and printer support, including interactions with third-party support providers.</li></ul>Inventory and Documentation:<ul><li>Maintain an accurate inventory of all IT assets, including hardware, consumables, and peripherals.</li><li>Oversee the purchase requests for IT equipment and consumables.</li><li>Create and maintain comprehensive documentation for IT procedures, system configurations, and user guides to facilitate knowledge transfer and self-service.</li><li>Assist with IT procurement processes, researching and recommending new equipment and software purchases.</li><li>Inform the Director of Technology of ongoing IT trends in the Bernard Zell community.</li><li>Assist teachers in creating IT Documentation for classroom projects.</li></ul>School Year Turnover:<ul><li>Manage end-of-year and start-of-year technology processes, including collecting, inspecting, updating, repairing, and deploying student devices and peripherals.</li><li>Maintain classroom technology systems, performing routine upkeep on projectors, interactive displays, and connectivity features to ensure functionality.</li><li>Oversee technology lifecycle and compliance, coordinating recycling, disposal of outdated hardware, and assisting the Director of Technology with Summer interns and related projects.</li></ul>Minimum QualificationsEducation and Experience:<ul><li>Minimum of 2 years of experience in IT Helpdesk systems required.</li><li>Experience in troubleshooting macOS and iOS software environments required.</li><li>Experience with Microsoft Server products and Linux-based operating systems required.</li><li>BS in CS, CIS, or related discipline, or comparable years of work experience preferred.</li><li>Experience in Bash, PowerShell, Python, GAM, and other scripting languages preferred.</li><li>Any other certifications (Cisco, Apple, Microsoft, A+, etc) preferred.</li><li>Experience managing a Google Apps environment and creating Google Apps scripts preferred.</li></ul>Knowledge, Skills, and Abilities:<ul><li>Excellent verbal and written communication skills required.</li><li>Ability to be resourceful and work independently is required.</li><li>Ability to prioritize and handle multiple tasks successfully, with strong attention to detail required.</li><li>Familiarity or experience with JAMF products required.</li><li>Familiarity with Unix Scripting required.</li><li>Familiarity or experience with network infrastructure, including switches and access points preferred.</li></ul>General Information<ul><li>​​​​​​​​The general workday is 7:30 a.m. - 4:00 p.m., but must be flexible to attend events and meetings beyond normal working hours.</li><li>Work is performed on site.</li><li>Must be willing and capable of lifting boxes of up to 50 lbs.</li></ul>Compensation: Bernard Zell offers competitive compensation, excellent benefits, and a supportive workplace culture. The salary range for this position is $60,000 - $70,000Benefits: The position is eligible for benefits. Bernard Zell has a comprehensive benefits plan that supports the success of our employees. Benefits include:<ul><li>Medical Insurance</li><li>Dental Insurance</li><li>Vision Insurance</li><li>Disability insurance</li><li>Life insurance - including spouse/dependent life insurance</li><li>Employee Assistance Plan (EAP)</li><li>Transportation &amp; Parking Benefit</li><li>Health Care, Limited Purpose, and Dependent Care Flexible Spending Accounts</li><li>Paid Parental &amp; Adoption leave</li><li>Paid time off</li><li>Tuition Remission</li><li>Breakfast &amp; Lunch when school is in session</li><li>403(b) (Retirement contribution) Plan with competitive matching structure</li></ul>As a condition of employment, all applicants must successfully pass a criminal background screening. How to Apply: Interested candidates should submit a resume and cover letter to. Join our dynamic team committed to nurturing academic excellence, Jewish values, and personal growth! We welcome applications from passionate educators and professionals year-round to join our vibrant community. For all inquiries, please send your cover letter and resume to techjobs@bernardzell.org.Equal Opportunity Employer Bernard Zell Anshe Emet Day School has a long-standing policy of equal employment opportunity for every person regardless of age, race, color, disability, marital status, gender, sexual orientation, national origin, ancestry, or citizenship. Bernard Zell recruits, hires, and promotes individuals without regard to these characteristics, and all staffing decisions are based solely on the qualifications of each individual and the legitimate educational needs of our students. The school does not discriminate in working conditions, physical facilities or any other terms, conditions or privileges of employment, including transfer, compensation, training, promotion, demotion or separation based on age, race, color, disability, marital status, gender, sexual orientation, national origin, ancestry or citizenship. Bernard Zell Anshe Emet Day School seeks to provide a work environment that is free from discrimination, intimidation and harassment based on any of these or other characteristics.Job Types: Contract, Full-timePay: $60,000.00 - $70,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Professional development assistance</li><li>Retirement plan</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul>Education:<ul><li>High school or equivalent (Preferred)</li></ul>Experience:<ul><li>Help desk: 2 years (Preferred)</li><li>macOS: 2 years (Preferred)</li></ul>Work Location: In person

IT Systems Support Specialist

Portal Innovations

<div>About the Role:
We are looking for a warm, dynamic, customer service driven Front Desk Member Concierge to be the face of our Fulton Lab location in Chicago. You will set the tone for every member and guest interaction, ensuring an atmosphere of hospitality from the moment someone walks through our doors. This is a high-visibility role where exceptional people skills, and an unwavering commitment to the member experience journey is a must. Experience in hospitality, customer facing roles, front desk management, office operations and support, and events are a plus!
This is a FULL-TIME role. This role offers a dependable, ON-SITE routine from Monday through Friday. While we primarily stick to our standard business hours, our team does need to have flexibility and occasionally extends the day to meet the evolving needs of our growing business.
Who Is Portal Innovations:
Portal Innovations is a biotech venture development engine, focused on early-stage life science enterprises. We help exceptional life sciences innovators build their companies where they live and beyond. Launched in 2020, we surround these entrepreneurs with the resources and network they need for seed capital, state-of-the-art lab space, a community-based ecosystem, and access to experts in their fields and prospective investors and partners.
In This Role You Can Expect To:<div><ul><li>
Greet and welcome all members, and guests with warmth, professionalism, and a genuine spirit of hospitality</li><li>
Oversee daily front desk operations and coverage including visitor check-in, mail sorting, meeting room reservations, and deliveries.</li><li>
Route member inquiries, concerns, and complaints with professionalism and a sense of urgency to the right parties.</li><li>
Manage the reception area and common spaces, ensuring they are consistently organized, welcoming, and well-stocked</li><li>
Maintain the snack and beverage inventory, ensuring snack stations, beverage areas, and communal kitchens are consistently stocked and presentable</li><li>
Support meeting room and conference space bookings in our booking system, ensuring rooms are set up, equipped, and ready ahead of each reservation</li></ul></div>
To Be Successful In This Role, You Have:<ul><li>
Demonstrated relevant experience in customer service, hospitality, and/or front desk support</li><li>
Strong communication and organizational skills</li><li>
Basic computer skills including Microsoft Office and Google Suite</li><li>
Must be able to lift up to 10 -15 lbs and be able to stand and/or sit for multiple hours at a time</li></ul>
Qualifications We Are Looking For:<ul><li>
Minimum of one (1) year of experience</li><li>
Familiarity with a hospitality first mind set and a knack for customer/member relations</li><li>
Desire to work in a dynamic, fast-paced startup environment, wear multiple hats</li><li>
Display a professional can-do attitude and ability to adapt to a dynamic work environment</li></ul>
Our Total Rewards Offerings:
Salary Based on Experience
Salary Range for This Role: $40-55k annually
Benefits:<ul><li>
Excellent Medical, Dental and Vision</li><li>
Life and Disability Benefits</li><li>
Flexible PTO Policy</li><li>
Generous Parental Leave</li><li>
401K Program</li><li>
In Office Perk: Unlimited Coffee and Snacks to keep you going throughout the day</li></ul>
Work Authorization/Security-Clearance Requirements:
Must be eligible to work in the United States.
Portal is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances.
A Little More on Our Values:
We are looking for colleagues who bring grit to our daily opportunities, seeing every task as a chance to grow. Our team strives to have a deep understanding of our members' needs, and we are dedicated to ensuring Portal is a vibrant and uplifting environment for everyone. Our people-centricity begins with how we empower each other&mdash;prioritizing a culture of mutual care so we can provide world-class service to the companies we support. In our collaborative space, we celebrate our wins and approach new challenges with resilience, viewing them as fuel for innovation to enhance the lives of our members. If you are excited to work alongside a team dedicated to making a meaningful impact, we want to meet you!</div>

Front Desk Member Concierge

Traveling with Michaila

<div>
 
 Remote Booking Specialist
 
 
 
 We are seeking a detail-oriented and organized Work from home
 
 Booking Specialist
 
 to support clients by coordinating reservations, managing scheduling details, and ensuring every booking is accurate and confirmed. This fully remote role is ideal for someone who enjoys working behind the scenes, staying organized, and providing reliable support throughout the booking process.
 
 
 In this role, you will communicate with clients to gather important details, assist with coordinating reservations, and ensure all scheduling and booking information is handled efficiently. You will review confirmations for accuracy, track any changes or updates, and maintain organized records within internal systems. Your ability to stay on top of details and follow through will help create a smooth and stress-free experience for clients.
 
 
 The ideal candidate is proactive, dependable, and comfortable working independently while managing multiple requests. Strong communication skills and attention to detail are essential for success in this role.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Coordinate bookings, reservations, and scheduling requests
 </li>
 <li>
 Communicate with clients to gather necessary information and provide updates
 </li>
 <li>
 Review booking details to ensure accuracy and completeness
 </li>
 <li>
 Track changes, confirmations, and follow up on outstanding items
 </li>
 <li>
 Maintain organized records within internal systems and digital platforms
 </li>
 <li>
 Ensure a smooth and professional experience from start to finish
 
 
 
 </li>
 </ul>
 What We're Looking For
 
 
 <ul>
 <li>
 Strong communication and organizational skills
 </li>
 <li>
 High attention to detail and strong follow-through
 </li>
 <li>
 Ability to manage multiple tasks and deadlines
 </li>
 <li>
 Comfortable using online systems, booking platforms, and digital tools
 </li>
 <li>
 Self-motivated and able to work independently in a remote environment
 </li>
 <li>
 Customer service, administrative, or scheduling experience preferred but not required
 
 
 
 </li>
 </ul>
 Additional Details
 
 
 <ul>
 <li>
 100% remote work environment
 </li>
 <li>
 Structured training and ongoing support provided
 </li>
 <li>
 Opportunity to develop booking and coordination skills
 </li>
 <li>
 Supportive team environment with opportunities for growth
 
 
 
 </li>
 </ul>
 Applicants must be citizens of the
 
 United States, United Kingdom, Australia, Spain, Mexico, or LATAM regions
 
 .
</div>

Work from Home Booking Specialist

Cook County State's Attorney's Office

<div>Job Title: Communications Specialist 
 
Salary: $85,000 to $115,000
Location: 69 W Washington
Reports to: Director of Communications
Application Deadline: April 10, 2026
Note: The Cook County State's Attorney's Office does not sponsor H1-B work visa petitions.
Position Description; 
The Cook County State&rsquo;s Attorney&rsquo;s Office (CCSAO) is seeking a skilled Communications Specialist to support the development and execution of the office&rsquo;s internal and external communications strategy. This role is responsible for crafting clear, compelling messaging that informs employees, engages the public, and highlights the impact of the CCSAO. 
 
The Communications Specialist will assist drafting internal communications to keep employees informed, implement proactive media campaigns, and draft press releases covering case updates and outcomes. Additional responsibilities include preparing press statements, writing and editing website content, and producing office newsletters and other publications. 
 
This is a highly collaborative role that requires excellent writing skills, strong news judgment, and the ability to manage multiple priorities in a fast-paced environment. Experience in a newsroom, government, or communications agency setting is strongly preferred. 
<div> 
Writer and Communications Specialist Responsibilities &amp; Duties 
<ul><li>Develop and implement communication strategies</li><li>Write and edit press releases, speeches, newsletters, and other communications</li><li>Manage and update content on the company&rsquo;s website and social media platforms</li><li>Coordinate media relations and respond to information requests from the media</li><li>Organize and promote special events and conferences</li><li>Develop and maintain strong relationships with media representatives</li><li>Monitor and analyze the effectiveness of communication strategies</li><li>Draft internal communications and employee newsletters</li><li>Collaborate with different departments to ensure consistent messaging</li><li>Other duties as assigned</li></ul>
 
Communications Specialist Qualifications &amp; Skills 
<ul><li>Bachelor&rsquo;s degree in Communications, Public Relations, Journalism, or a related field</li><li>Experience in media relations and public affairs</li><li>Proven track record of managing successful communication campaigns</li><li>Excellent written and verbal communication skills</li><li>Strong organizational and project management abilities</li><li>Ability to work under pressure and meet tight deadlines</li><li>Proficiency in Microsoft Office Suite and communication software</li><li>Strong interpersonal skills and the ability to work well in a team</li><li>High level of attention to detail</li><li>A minimum of 4-5 years of experience in a related field</li></ul></div>
Equal Employment Opportunity
EEO Message: The Cook County State&rsquo;s Attorney&rsquo;s Office (CCSAO) is an equal opportunity employer, which seeks to recruit, develop, and retain the most talented people from a diverse candidate pool. The CCSAO does not discriminate on the basis of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, sexual orientation, gender identity, gender expression, and any other characteristic protected by federal, state, or local law. Upon request, the CCSAO will provide reasonable accommodation for qualified individuals due to a disability or pregnancy. The EEOP report can be found on our website at www.cookcountystatesattorney.org.
Benefits
At Cook County, we believe in investing in you, our valued employee. We understand that your well-being directly impacts the quality of service we provide to our community. That's why we offer a comprehensive and competitive benefits package designed to support your health, financial stability, and work-life balance. Here's a snapshot of what we offer:
Choose from a variety of medical, dental, and vision plans to best suit your lifestyle and needs. We provide a robust Paid Time Off (PTO) program, including vacation, personal, and sick leave, as well as 13 paid holidays. As a public service employer, our employees may qualify for the Public Service Loan Forgiveness (PSLF) program. Our Employee Assistance Program offers confidential counseling and referral services to help you navigate life's challenges. And of course, a pension plan through Cook County.
Follow this link to the Cook County Benefits and this link to Cook County Pension Fund if you want to learn more about our amazing benefit coverage. The CCSAO does not provide relocation assistance.</div>

Communications Specialist

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