complex claims consultant - life insurance agent / broker dealer

access specialist 1

benefit specialist

billing specialist

claims adjuster - associate Jobs in Chicago

claims adjuster - associate

complex claims consultant - life insurance agent / broker dealer Jobs in Chicago

claims specialist

Trainee Casualty Claims Specialist

First Chicago Insurance Company

<div>
 <strong>
  We are seeking Claims Call Center Specialists for our growing insurance company!
  <br/>
  <br/>
 </strong>
 The Claims Call Center Specialist will be responsible for the intake of initial reports of losses. They will provide customers with initial information regarding the claims process and refer insureds and claimants for estimates if coverage is applicable.
 <br/>
 <br/>
 <strong>
  What is it like to be a Claims Call Center Specialist?
  <br/>
  <br/>
 </strong>
 As a Claims Call Center Specialist at First Chicago Insurance Company (FCIC), you can expect an engaging and dynamic day-to-day experience. You will be the first point of contact for our valued customers, handling inquiries about their insurance claims and guiding them through the process with empathy and expertise. In doing so, you will be assisting our adjusters by answering claim-related questions. Your role will involve documenting claims accurately, resolving issues, and providing timely updates to clients.
 <br/>
 <br/>
 Embrace the fast-paced environment as you collaborate with a team of dedicated professionals, all while gaining invaluable skills in customer service and insurance operations. Each day will being new challenges and opportunities to grow your knowledge and make a difference in our customers' lives!
 <br/>
 <br/>
 <strong>
  Duties &amp; Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Record accident facts as reported by insured's and/or claimants
  </li>
  <li>
   Verify coverage, recognize potential coverage issues, refer insured's/claimants for estimates and route calls to the appropriate claim's units based on the loss information reported
  </li>
  <li>
   Assist adjusters by directing customers through the claims process and answering claims related questions
  </li>
  <li>
   Develop a basic understanding of the insurance policy in order to answer policy inquiries as they pertain to losses
  </li>
  <li>
   Contribute to maintaining call volume commensurate with unit objectives
  </li>
  <li>
   Assist in handling of various, on-going responsibilities of the unit inclusive of unmatched mail, process tow bills, ordering police reports, mailing claim checks, etc., as needed
  </li>
  <li>
   Work on special projects as directed
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications Required
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent phone communication skills.
  </li>
  <li>
   Solid organizational and interpersonal skills
  </li>
  <li>
   Good typing/data entry skills (min. 30 wpm)
  </li>
  <li>
   Good PC skills
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High School Diploma or Equivalent
  </li>
  <li>
   Prior customer service experience
  </li>
  <li>
   Insurance experience is a plus!
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <strong>
  First Chicago Insurance Company provides a competitive benefits package to all full- time employees. Following are some of the perks First Chicago employees receive:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive Salaries
  </li>
  <li>
   Commitment to your Training &amp; Development
  </li>
  <li>
   Medical and Dental and Vision Reimbursement
  </li>
  <li>
   Short Term Disability/Long Term Disability
  </li>
  <li>
   Life Insurance
  </li>
  <li>
   Flexible Spending Account
  </li>
  <li>
   Telemedicine Benefit
  </li>
  <li>
   401k with a generous company match
  </li>
  <li>
   Paid Time Off and Paid Holidays
  </li>
  <li>
   Tuition Reimbursement
  </li>
  <li>
   Wellness Program
  </li>
  <li>
   Fun company sponsored events
  </li>
  <li>
   And so much more!
   <br/>
   <br/>
  </li>
 </ul>
 Estimated Compensation Range: $15/hr-$16/hr*
 <br/>
 <br/>
 <ul>
  <li>
   Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <em>
   Job Posted by ApplicantPro
  </em>
 </strong>
</div>


Entry Level Part-time Claims Call Center Specialist

CCMSI

<div>Overview:
<div><b>
Position Title: </b>Multi Line Claim Specialist</div><div><b>
Location: </b>Hybrid- Reporting to Chicago, IL Region</div><div><i>
Chicago-area candidates preferred. Remote eligible; This role may be performed in states where CCMSI is authorized to hire. Pay transparency requirements are met for applicable jurisdictions.</i></div><div><b>
Schedule: </b>8:00 am-4:30 pm CT, M-F</div><div><b>
Salary Range: </b>$80,000-$90,000</div><div></div><div><b><br>
Build Your Career With Purpose at CCMSI</b></div><div></div><div><br>
At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.</div><div></div><div><br>
We don&rsquo;t just process claims&mdash;we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified <i>Great Place to Work&reg;</i>, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.</div><div></div><div><br>
The <b>Multi-Line Claim Specialist</b> position is responsible for the investigation and adjustment of assigned general liability claims. This position may be used as an advanced training position for promotion consideration for supervisory/management positions. The position is also accountable for the quality of multi-line claim services as perceived by CCMSI clients and within our corporate claim standards.</div><div></div><div><i><br>
This is a full life</i><i>‑</i><i>cycle ML adjuster position within a TPA environment, and only candidates with proven Multi Line claims experience will be considered.</i></div>
Responsibilities:
<ul><li><div>Investigate, evaluate and adjust multi-line claims in accordance with established claim handling standards and laws.</div></li><li>
Establish reserves and/or provide reserve recommendations within established reserve authority levels.</li><li>
Review, approve or provide oversight of medical, legal, damage estimates and miscellaneous invoices to determine if reasonable and related to designated multi-line claims. Negotiate any disputed bills or invoices for resolution.</li><li>
Authorize and make payments of multi-line claims in accordance with claim procedures utilizing a claim payment program in accordance with industry standards and within established payment authority.</li><li>
Negotiate settlements in accordance within Corporate Claim Standards, client specific handling instructions and state laws, when appropriate.</li><li>
Assist in the selection, referral and supervision of designated multi-line claim files sent to outside vendors. (i.e. legal, surveillance, case management, etc.)</li><li>
Review and maintain personal diary on claim system.</li><li>
Assess and monitor subrogation claims for resolution.</li><li>
Compute disability rates in accordance with state laws.</li><li>
Effective and timely coordination of communication with clients, claimants and other appropriate parties throughout the multi-line claim adjustment process.</li><li>
Provide notices of qualifying claims to excess/reinsurance carriers.</li><li>
Compliance with Corporate Claim Handling Standards and special client handling instructions as established.</li></ul><br>
<div></div>
Qualifications:
<div>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><div></div><ul><li><div><br>
Excellent oral and written communication skills.
</div></li><li><div>Initiative to set and achieve performance goals.
</div></li><li><div>Good analytic and negotiation skills.
</div></li><li><div>Ability to cope with job pressures in a constantly changing environment.
</div></li><li><div>Knowledge of all lower level claim position responsibilities.
</div></li><li><div>Must be detail oriented and a self-starter with strong organizational abilities.
</div></li><li><div>Ability to coordinate and prioritize required.
</div></li><li><div>Flexibility, accuracy, initiative and the ability to work with minimum supervision.
</div></li><li><div>Discretion and confidentiality required.</div></li><li><div>
Reliable, predictable attendance within client service hours for the performance of this position.</div></li><li><div>
Responsive to internal and external client needs.</div></li><li><div>
Ability to clearly communicate verbally and/or in writing both internally and externally.</div></li></ul><div></div><div><b><br>
Education and/or Experience</b>
</div><div>10+ years multi-line claim experience is required.</div><div>
Bachelor&rsquo;s Degree is preferred.</div><div></div><div><b><br>
Nice to Have:</b></div><ul><li><b>
Bilingual (Spanish) proficiency</b> &mdash; highly valued for communicating with claimants, employers, or vendors, but not required.
</li></ul><div><b>Why You&rsquo;ll Love Working Here</b></div><div></div><ul><li><b><br>
4 weeks </b><b><i>(</i></b><i>Paid time off that accrues throughout the year in accordance with company policy)</i><b><i> </i></b><b>+ 10 paid holidays in your first year</b></li><li><b>
Comprehensive benefits</b>: Medical, Dental, Vision, Life, and Disability Insurance</li><li><b>
Retirement plans</b>: 401(k) and Employee Stock Ownership Plan (ESOP)</li><li><b>
Career growth</b>: Internal training and advancement opportunities</li><li><b>
Culture</b>: A supportive, team-based work environment</li></ul><div></div><div><b><br>
How We Measure Success</b></div><div></div><div><br>
 At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by:</div><div><br>
</div><ul><li><b>Quality claim handling</b> &ndash; thorough investigations, strong documentation, well-supported decisions</li><li><b>
Compliance &amp; audit performance</b> &ndash; adherence to jurisdictional and client standards</li><li><b>
Timeliness &amp; accuracy</b> &ndash; purposeful file movement and dependable execution</li><li><b>
Client partnership</b> &ndash; proactive communication and strong follow-through</li><li><b>
Professional judgment</b> &ndash; owning outcomes and solving problems with integrity</li><li><b>
Cultural alignment</b> &ndash; believing every claim represents a real person and acting accordingly</li></ul><div></div><div><b><i><br>
This is where we shine, and we hire adjusters who want to shine with us.</i></b></div><div></div><div><b><i><br>
Compensation &amp; Compliance</i></b></div><div></div><div><i><br>
The posted salary reflects CCMSI&rsquo;s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.</i></div><div><i>
CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.</i></div><div></div><div><i><br>
CCMSI posts internal career opportunities in compliance with applicable state and local promotion transparency laws.</i></div><div></div><div><b><i><br>
Visa Sponsorship:</i></b><i> CCMSI does not provide visa sponsorship for this position.</i></div><div><b><i>
ADA Accommodations:</i></b><i> CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.</i></div><div><b><i>
Equal Opportunity Employer:</i></b><i> CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.</i></div><div></div><div><i><br>
Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.</i></div><div></div><div><b><br>
Our Core Values</b></div><div></div><div><br>
At CCMSI, we believe in doing what&rsquo;s right&mdash;for our clients, our coworkers, and ourselves. We look for team members who:</div><div></div><ul><li><b><br>
Lead with transparency </b>We build trust by being open and listening intently in every interaction.
</li><li><b>Perform with integrity </b>We choose the right path, even when it is hard.
</li><li><b>Chase excellence </b>We set the bar high and measure our success. What gets measured gets done.
</li><li><b>Own the outcome </b>Every employee is an owner, treating every claim, every decision, and every result as our own.
</li><li><b>Win together </b>Our greatest victories come when our clients succeed.</li></ul><div></div><div><b><br>
We don&rsquo;t just work together&mdash;we grow together. If that sounds like your kind of workplace, we&rsquo;d love to meet you.</b></div><div></div><div><br>
#EmployeeOwned #GreatPlaceToWorkCertified #CCMSICareers #CCMSICareers #ESOP #Chicago #Illinois #MultiLine #Claims #IND123 #LI-Hybrid</div></div>

Multi-Line Claim Specialist

PMA Companies

<div><p>This is a senior level role focusing on claims brought against lawyers and law firms involving Lawyers Professional Liability (LPL) policies, from first notice to conclusion, with a range of severity and complexity from low to high.</p>
<p>
Job Responsibilities</p>
<ul>
<li>Review and document activity for assigned claims, including coverage evaluation, investigation, and consideration of multiple factors to assess potential liability and exposure</li>
<li>Develop working knowledge of policy forms, industry trends, and issues common to lawyers professional liability insurance and claims</li>
<li>Regularly identify and appropriately address relevant coverage issues</li>
<li>Draft insurance coverage correspondence and reports</li>
<li>Maintain professional relationships with internal and external audiences</li>
<li>Identify and refer files necessitating escalated review as appropriate to claims management</li>
<li>Develop action plans on assigned files to secure appropriate and timely resolution</li>
<li>Negotiate and settle claims with appropriate oversight by the claims management</li>
<li>Review, evaluate, request, and assign timely and appropriate reserves from file inception to resolution with appropriate oversight by claims management</li>
<li>Assign, coordinate, and manage outside counsel and vendors with appropriate claims management oversight</li>
<li>Review and audit attorney and vendor invoices consistent with Company guidelines</li>
<li>Independently conduct prompt and thorough investigation of low to high severity claims and evaluate coverage, liability, and damages throughout the life of a claim</li>
<li>Independent drafting of coverage related correspondence, internal reports, and reports to reinsurers</li>
<li>Participate in mediations and settlement negotiations to resolve claims, including higherseverity claims, with minimal oversight</li>
<li>Thoughtful, concise, and effective written and verbal communication with claims management and underwriting partners regarding significant claims, reserve recommendations, claim related trends, and industry developments with minimal oversight</li>
<li>Demonstrate leadership visibility and engagement with employees, claims management, underwriting partners through regular and meaningful interactions or meetings</li>
<li>May work with claims management and other internal and external partners to develop and implement procedures to improve claim workflow efficiency while preserving process controls</li>
<li>Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.</li>
</ul>Requirements:
<ul><li>Juris Doctor degree from an accredited law school</li>
<li>Minimum 10 years of relevant insurance, claims-related, or law firm experience preferred</li>
<li>Obtain adjuster license(s) or agree to obtain adjuster license(s) and additional training as necessary or required to complete claims handling responsibilities with moderate training, mentorship, and oversight by claims management</li>
<li>Exemplary analytical, interpretive, problem-solving, and critical thinking skills with ability to make sound decisions and effectively evaluate and resolve complex or challenging business problems</li>
<li>Strong situational awareness, understanding the context and implications of a decision</li>
<li>Exemplary writing and presentation skills with ability to convey complex technical information</li></ul></div>

Corporate Claims Consultant

CNA Insurance

<div><p>You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.</p><p></p>
CNA is one of the premier providers of professional liability insurance. CNA Financial Lines has an opening for a Complex Claims Consultant handling Private D&amp;O, Fiduciary and Employment Practice Liability (EPL) Claims. This individual will work with insureds, attorneys and brokers regarding the handling and/or disposition of mid to high severity claims.
<br>
<br>
This individual will investigate claims, coordinate discovery, and team with defense counsel on litigation strategy. This individual will be able to utilize claims policies and guidelines, review coverage, determine liability and damages, set financial reserves, secure information to negotiate and settle claims, and present claims to leadership, as needed. Critical to success in this role is the ability to be highly organized, independently motivated and responsive/communicative.
<br>
<br>
CNA offers a hybrid work environment in one of the following locations: Chicago, Glastonbury, Lake Mary, Wyomissing, NYC area preferred, but candidates near any CNA location will be considered.<p></p><p><b>
JOB DESCRIPTION:</b></p><p></p><p><b>
Essential Duties &amp; Responsibilities</b></p><p><i>
Performs a combination of duties in accordance with departmental guidelines:</i></p><ul><li>
Manages an inventory of highly complex Financial Lines claims, with large exposures that require a high degree of specialized technical expertise and coordination, by following company protocols to verify policy coverage, conduct investigations, develop and employ resolution strategies, and authorize disbursements within authority limits.
</li><li>Ensures exceptional customer service by managing all aspects of the claim, interacting professionally and effectively, achieving quality and cycle time standards, providing timely updates and responding promptly to inquiries and requests for information.</li><li>
Verifies coverage and establishes timely and adequate reserves by reviewing and interpreting policy language and partnering with coverage counsel on more complex matters, estimating potential claim valuation, and following company's claim handling protocols.</li><li>
Leads focused investigation to determine compensability, liability and covered damages by gathering pertinent information, such as contracts or other documents, taking recorded statements from customers, claimants, injured workers, witnesses, and working with experts, or other parties, as necessary to verify the facts of the claim.</li><li>
Resolves claims by collaborating with internal and external business partners to develop, own and execute a claim resolution strategy, that includes management of timely and adequate reserves, collaborating with coverage experts, negotiating complex settlements, partnering with counsel to manage complex litigation and authorizing payments within scope of authority.</li><li>
Establishes and manages claim budgets by achieving timely claim resolution, selecting and actively overseeing appropriate resources, authorizing expense payments and delivering high quality service in an efficient manner.</li><li>
Realizes and addresses subrogation/salvage opportunities or potential fraud occurrences by evaluating the facts of the claim and making referrals to appropriate Claim, Recovery or SIU resources for further investigation.</li><li>
Achieves quality standards by appropriately managing each claim to ensure that all company protocols are followed, work is accurate and timely, all files are properly documented and claims are resolved and paid timely.</li><li>
Keeps senior leadership informed of significant risks and losses by completing loss summaries, identifying claims to include on oversight/watch lists, and preparing and presenting succinct summaries to senior management.</li><li>
Maintains subject matter expertise and ensures compliance with state/local regulatory requirements by following company guidelines, and staying current on commercial insurance laws, regulations or trends for line of business.</li><li>
Mentors, guides, develops and delivers training to less experienced Claim Professionals.</li></ul><p><i>
May perform additional duties as assigned.</i></p><p></p><p><b>
Reporting Relationship</b></p><p>
Typically Director or above<br>
<br>
<b>Skills, Knowledge &amp; Abilities</b></p><ul><li>
Thorough knowledge of the commercial insurance industry, products, policy language, coverage, and claim practices.</li><li>
Strong communication and presentation skills both verbal and written, including the ability to communicate business and technical information clearly.</li><li>
Demonstrated analytical and investigative mindset with critical thinking skills and ability to make sound business decisions, and to effectively evaluate and resolve ambiguous, complex and challenging business problems.
</li><li>Strong work ethic, with demonstrated time management and organizational skills.</li><li>
Ability to work in a fast-paced environment at high levels of productivity.</li><li>
Demonstrated ability to negotiate complex settlements.</li><li>
Experience interpreting complex specialty insurance policies and coverage.</li><li>
Ability to manage multiple and shifting priorities in a fast-paced and challenging environment.</li><li>
Knowledge of Microsoft Office Suite and ability to learn business-related software.</li><li>
Demonstrated ability to value diverse opinions and ideas.</li></ul><p></p><p><b>
Education &amp; Experience</b></p><ul><li>
Bachelor's Degree or equivalent experience; JD preferred.</li><li>
Typically a minimum of five to seven years of relevant experience, preferably in claim handling</li></ul><p></p><p>
#LI-CP1</p><p>
#LI-Hybrid</p><p></p><p><i>
I</i><i>n certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In </i><i>District of Columbia</i><i>,</i><i> </i><i>California, Colorado, Connecticut, </i><i>Illinois</i>, <i>Maryland</i><i>, </i><i>Massachusetts</i>,<i> New York and Washington,</i> <i>the national base pay range for this job level is</i><i> $72,000 to $141,000 </i><i>annually. Salary</i><i> determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees &ndash; and their family members &ndash; achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA&rsquo;s benefits, please visit </i><i>cnabenefits.com</i><i>.</i></p><p></p><p>
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.</p></div>

Complex Claims Consultant - EPL, Private & NFP D&O

<div><p>You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.</p><p></p>
&ldquo;Drive Your Career Forward in a Fast-Paced, Impactful Environment<br>
<br>
As a recognized senior technical expert, you&rsquo;ll lead resolution strategies, engage directly with insureds and counsel, and influence outcomes on a national scale. If you're energized by challenge, driven by results, and ready to elevate your career in a role that demands and rewards excellence, this is your next move!<br>
<br>
This individual contributor role offers a unique opportunity to work alongside senior leadership and operate within the highest levels of authority to manage the most complex, high-stakes Specialty claims. You&rsquo;ll take ownership of high-severity D&amp;O and E&amp;O matters involving public companies and financial institutions and navigate intricate legal and regulatory landscapes with precision and confidence.<br>
<br>
You know where you want your career to go&mdash;and at CNA, we have the leadership, resources, and momentum to help you get there. We foster a dynamic culture where your expertise is valued, your voice is heard, and your contributions make a real difference. Here, you're not just part of a team&mdash;you&rsquo;re part of a mission to deliver excellence in claims handling and client service.&rdquo;<p></p><p><b>
JOB DESCRIPTION:</b></p><p></p><p><b>
Essential Duties &amp; Responsibilities:</b></p><p><i>
Performs a combination of duties in accordance with departmental guidelines:</i></p><ul><li><p>
Manages an inventory of the most complex Public D&amp;O and Financial Institutions E&amp;O claims, which are generally multi-year and have very significant loss exposure, by following company protocols to manage and oversee all aspects of the claim handling, including coverage determinations, investigations, and resolution strategies which may include pursuit of risk transfer, extensive negotiations and complex litigation management.</p></li><li><p>
Ensures exceptional customer service by driving continuous improvements for all aspects of the claim/account, providing professional and timely claims services, and achieving quality and cycle time standards.</p></li><li><p>
Verifies coverage, sets and manages timely and adequate reserves by reviewing and interpreting policy language and partnering with coverage counsel as needed, estimating potential claim valuation, and following company's claim handling protocols.</p></li><li><p>
Leads all activities involved with a focused investigation to determine compensability, liability and covered damages by gathering pertinent information, documenting statements from customers/ claimants, and working with experts, or other parties, as necessary to verify the facts of the claim.</p></li><li><p>
Drives the resolution of claims by collaborating with internal and external business partners to develop, own and execute a claim resolution strategy, that includes management of timely and adequate reserves, collaborating with coverage experts, negotiating complex settlements, partnering with counsel to manage complex litigation and authorizing payments within scope of authority.</p></li><li><p>
Establishes and manages significant claim budgets by identifying, selecting and actively managing appropriate resources, delivering high quality services, and coordinating all efforts leading to timely resolution of the claim/accounts.</p></li><li><p>
Discovers and addresses subrogation/salvage opportunities or potential fraud occurrences by evaluating the facts of the claim and making appropriate referrals to appropriate Claim, Recovery or SIU resources for further investigation.</p></li><li><p>
Achieves quality standards by effectively managing each claim to ensure that all company protocols are followed, work is accurate and timely, all files are properly documented and claims are resolved and paid timely.</p></li><li><p>
Prepares and presents high profile, complex information to senior leadership, customers, counsel, and others by effectively identifying high profile matters, developing executive loss summaries, coordinating and communicating resolution strategies and sharing relevant current events and case law.
</p></li><li><p>Maintains subject matter expertise and ensures compliance with state/local regulatory requirements by following company guidelines, and staying current on insurance laws, regulations or trends for the specialized line of business, and may represent company in industry trade groups or other important events.</p></li><li><p>
Mentors, guides, develops and delivers training to less experienced Claim Professionals and may assist with special projects as needed.</p></li></ul><p>
May perform additional duties as assigned.</p><p></p><p><b>
Reporting Relationship</b></p><ul><li><p>
Typically Director or above</p></li></ul><p></p><p><b>
Skills, Knowledge &amp; Abilities</b></p><ul><li><p>
Expert knowledge of specialty insurance industry, products, policy language, coverage, and claim practices.</p></li><li><p>
Excellent verbal and written communication skills with the ability to develop collaborative working relationships, articulate very complex claim facts, analysis and recommendations in a concise manner to senior management, as well as with external business partners and customers.</p></li><li><p>
Demonstrated analytical and investigative mindset with critical thinking skills and ability to make sound business decisions, and to effectively evaluate and resolve ambiguous, complex and challenging business problems.
</p></li><li><p>Extensive experience in leading complex negotiations, as well as developing and implementing resolution strategies.</p></li><li><p>
Strong work ethic, with demonstrated time management, organizational skills, and an ability to work independently in a fast-paced environment.</p></li><li><p>
Ability to drive results by taking a proactive long-term view of business goals and objectives.</p></li><li><p>
Extensive experience interpreting D&amp;O and E&amp;O insurance policies and coverage.</p></li><li><p>
Ability to partner with internal resources, oversee/manage outside counsel, and collaborate with other carriers.</p></li><li><p>
Ability to lead multiple and shifting priorities in a fast-paced and challenging environment.</p></li><li><p>
Knowledge of Microsoft Office Suite and ability to learn business-related software.</p></li><li><p>
Demonstrated ability to value diverse opinions and ideas.</p></li></ul><p></p><p><b>
Education &amp; Experience:</b></p><ul><li><p>
Bachelor's degree, Master's degree or equivalent experience. JD preferred.</p></li><li><p>
Typically a minimum ten years of relevant experience.</p></li><li><p>
Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable.</p></li><li><p>
Advanced negotiation experience</p></li><li><p>
Professional designations are highly encouraged (e.g. CPCU)</p></li></ul><p></p><p>
#LI-CP1</p><p>
#LI-Hybrid</p><p></p><p><i>
I</i><i>n certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In </i><i>District of Columbia</i><i>,</i><i> </i><i>California, Colorado, Connecticut, </i><i>Illinois</i>, <i>Maryland</i><i>, </i><i>Massachusetts</i>,<i> New York and Washington,</i> <i>the national base pay range for this job level is</i><i> $97,000 to $189,000 </i><i>annually. Salary</i><i> determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees &ndash; and their family members &ndash; achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA&rsquo;s benefits, please visit </i><i>cnabenefits.com</i><i>.</i></p><p></p><p>
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.</p></div>

Complex Claims Consulting Director - Financial Lines D&O/E&O

<div>Overview:<div></div><div><b><br>
Multi Line Claim Consultant &ndash; Municipal Claims</b></div><div></div><div><div><b><br>
Location: </b>Chicago, IL (Hybrid or Remote)</div><div>
(Position may be performed anywhere within the state of Illinois)</div><div>
(This posting states a location requirement for business needs.)</div><div><b>
Salary Range: </b>$65,000-$80,000 annually (Exempt)</div><div></div><div><b><br>
Build Your Career With Purpose at CCMSI</b></div><div></div><div><br>
At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.</div><div></div><div><br>
We don&rsquo;t just process claims&mdash;we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified <i>Great Place to Work&reg;</i>, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.</div><div></div><div><b><br>
Job Summary</b></div><div></div><div><div><br>
The <b>Multi-Line Liability Claim Consultant</b> is responsible for the full investigation, evaluation, and resolution of assigned <b>first- and third-party liability claims</b>, including <b>attorney-represented matters and claims with potential litigation exposure</b>. This role requires sound <b>coverage analysis</b>, professional judgment, and consistent application of corporate claim handling standards.</div><div></div><div><br>
The position is accountable for delivering high-quality claim outcomes that meet client expectations, regulatory requirements, and CCMSI performance standards. This role may also serve as an advanced training position for future progression into more senior claim roles.</div><div></div><div><br>
Limited travel may be required for approximately <b>15% of claims annually</b>, based on claim needs.</div><div></div><div><b><br>
This is a true adjusting role.</b> It is not an HR, consulting, or administrative position. The Representative is accountable for end-to-end claim handling, decision-making, and results.</div></div></div>
Responsibilities:
<div>
When we hire adjusters at CCMSI, we look for professionals who understand that every claim represents a real person&rsquo;s livelihood, take ownership of outcomes, and see challenges as opportunities to solve problems.</div><ul><li><div>
Investigate and adjust multi-line liability claims in accordance with established claims handling procedures using CCMSI guidelines and direct supervision.</div></li><li>
Review medical, legal and miscellaneous invoices to determine if reasonable and related to the ongoing liability claims. Negotiate any disputed bills for resolution.</li><li>
Authorize and make payment of liability claims utilizing a claim payment program in accordance with industry standards and within settlement authority.</li><li>
Negotiate settlements with claimants and attorneys in accordance with client's authorization.</li><li>
Assist in selection and supervision of defense attorneys.</li><li>
Assess and monitor subrogation claims for resolution.</li><li>
Prepare reports detailing claims, payments and reserves.</li><li>
Provide reports and monitor files, as required by excess insurers.</li><li>
Compliance with Service Commitments as established by team.</li><li>
Delivery of quality claim service to clients.</li></ul><br>
<div></div>
Qualifications:
<div>
What You'll Bring...</div><div></div><div><b><br>
Required</b></div><ul><li><b>
5 - 10 years of auto liability claim handling experience</b></li><li><b>
Litigation experience</b></li><li><b>
Experience drafting coverage letters</b><br>
</li><li>
Strong analytical, negotiation, and decision-making skills</li><li>
Ability to manage workload independently in a fast-paced, multi-jurisdiction environment</li><li>
Excellent written and verbal communication skills</li><li>
Strong organizational skills with consistent attention to detail</li><li>
Reliable, predictable attendance during core client service hours</li></ul><div><b>
Nice to Have</b></div><ul><li><b>
Experience with public entity claims is preferred</b></li><li><b>
Bilingual (Spanish) proficiency</b> &mdash; This role may involve communicating with injured workers, employers, or vendors where Spanish-language skills are beneficial but not required.</li></ul><div><div><div><b>
Why You&rsquo;ll Love Working Here</b></div><div></div><ul><li><b><br>
4 weeks </b><b><i>(Paid time off that accrues throughout the year in accordance with company policy)</i></b><b> + 10 paid holidays in your first year</b></li><li><b>
Comprehensive benefits</b>: Medical, Dental, Vision, Life, and Disability Insurance</li><li><b>
Retirement plans</b>: 401(k) and Employee Stock Ownership Plan (ESOP)</li><li><b>
Career growth</b>: Internal training and advancement opportunities</li><li><b>
Culture</b>: A supportive, team-based work environment</li></ul><div><b>
How We Measure Success</b></div><div></div><div><div><br>
At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by:</div><ul><li><b>
Quality claim handling</b> &ndash; strategic litigation management, strong documentation, and well‑supported decisions rooted in coverage, damages evaluation, and legal analysis</li><li><b>
Compliance &amp; audit performance</b> &ndash; adherence to corporate standards, client directives, Illinois jurisdictional requirements, and reinsurance reporting expectations</li><li><b>
Timeliness &amp; accuracy</b> &ndash; purposeful file movement, timely litigation responses, proactive diary management, and dependable execution of litigation strategy</li><li><b>
Client partnership</b> &ndash; proactive, professional communication with municipal clients, defense counsel, reinsurance partners, and stakeholders</li><li><b>
Professional judgment</b> &ndash; applying legal insight, negotiation skills, and sound discretion to drive fair, defensible outcomes</li><li><b>
Cultural alignment</b> &ndash; believing that every claim represents a real person, a real municipality, and a real community impact, and acting accordingly</li></ul><div>
This is where we shine, and we hire adjusters who want to shine with us.</div></div><div></div><div><b><i><br>
Compensation &amp; Compliance</i></b></div><div></div><div><i><br>
The posted salary reflects CCMSI&rsquo;s good-faith estimate in accordance with applicable pay transparency laws. </i><i>Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.</i></div><div></div><div><i><br>
CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.</i></div><div></div><div><b><i><br>
Visa Sponsorship:</i></b><i> CCMSI does not provide visa sponsorship for this position.</i><br>
<b><i>ADA Accommodations:</i></b><i> CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.</i><br>
<b><i>Equal Opportunity Employer:</i></b><i> CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.</i></div><div></div><div><i><br>
Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.</i></div><div></div><div><b><br>
Our Core Values</b></div><div></div><div><br>
At CCMSI, we believe in doing what&rsquo;s right&mdash;for our clients, our coworkers, and ourselves. We look for team members who:</div><ul><li><b>
Lead with transparency </b>We build trust by being open and listening intently in every interaction.
</li><li><b>Perform with integrity </b>We choose the right path, even when it is hard.
</li><li><b>Chase excellence </b>We set the bar high and measure our success. What gets measured gets done.
</li><li><b>Own the outcome </b>Every employee is an owner, treating every claim, every decision, and every result as our own.
</li><li><b>Win together </b>Our greatest victories come when our clients succeed.</li></ul><p></p><div><b><br>
We don&rsquo;t just work together&mdash;we grow together. If that sounds like your kind of workplace, we&rsquo;d love to meet you.</b></div><div></div><div><br>
#EmployeeOwned #GreatPlaceToWorkCertified #CCMSICareers</div><div>
#LitigationClaims #LiabilitySpecialist #IllinoisJobs #MunicipalClaims #InsuranceCareers #HybridJobs #RemoteJobsIL #IND123 #LI-Remote</div></div></div></div><div></div>

Multi-Line Claim Consultant

Explore 101+ Claims specialist in Chicago this May. Find roles across top companies and apply now to boost your career.