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workplace experience support specialist

desktop support technician

Noblesoft Technologies

<div>
 
 Title : Desktop Support technician
 
 
 
 
 Location : Baltimore MD
 
 
 
 
 Responsibilities :-
 
 
 
 <ul>
 <li>
 Image and configure laptops and desktops for distribution to onsite, remote users and special projects.
 </li>
 <li>
 Provide hardware, software, network problem diagnosis / resolution via telephone, email, chat or remote support for customer&rsquo;s end users
 </li>
 <li>
 Route problems to internal 2nd and 3rd level IT support staff.
 </li>
 <li>
 Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
 </li>
 <li>
 Administer and provide User account provisioning.
 </li>
 <li>
 Use the ticketing system to document and manage problems and work requests and their respective resolutions and circumvention's.
 </li>
 <li>
 Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate
 
 
 </li>
 </ul>
 support teams and follow up until closure.
 
 
 <ul>
 <li>
 Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution,
 
 
 </li>
 </ul>
 and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
 
 
 <ul>
 <li>
 Perform user account management activities
 
 
 </li>
 </ul>
 Escalate complex problem to appropriate support specialists
 
 
 Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
 
 
 presentation graphics, database management systems, electronic mail, and communications)
 
 
 <ul>
 <li>
 Troubleshoot client software and basic network connectivity problems
 </li>
 <li>
 Identify, evaluate and prioritize customer problems and complaints
 </li>
 <li>
 May train users and operators on a limited basis and/or may write training procedures
 </li>
 <li>
 Participate in on-going training and departmental development
 </li>
 <li>
 Routine maintenance updates with other IT staff and business units
 </li>
 <li>
 Provide all required documentation including standards, configurations and diagrams
 </li>
 <li>
 Provide knowledge transfer of End User Computing operations
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Technical Requirements
 
 
 
 <ul>
 <li>
 Disciplined, systematic problem solving skills required.
 </li>
 <li>
 Hands-on work experience with the following Windows Operating systems
 </li>
 <li>
 Clients: Windows10, Windows7, Windows Vista, Windows XP, Windows 2000
 </li>
 <li>
 Servers: Windows 2000, Windows 2003, Windows 2008,
 </li>
 <li>
 Knowledge of Active Directory, Exchange 2003/2007
 </li>
 <li>
 ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center or service NOW.
 </li>
 <li>
 Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
 </li>
 <li>
 MS Office Suite (2003, 2007, 2010, 2013 and 2016): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, MS Visio and Lync 2010/2013.
 </li>
 <li>
 Internet browsers (e.g. Explorer, Chrome, Firefox) Ability to troubleshoot and solve JAVA and Flash player issues.
 </li>
 <li>
 VPN and remote dial-in users
 </li>
 <li>
 Support for laptop, desktops, and printers
 </li>
 <li>
 iPhone and Android mobile device support
 </li>
 <li>
 Others: Adobe Acrobat and other common desktop applications like WinZip, etc.
 </li>
 </ul>
</div>

Desktop Support technician

Liberty Personnel Services, Inc.

<div>
 Job Details:
 
 
 My client is seeking someone to serve in the capacity of Help Desk Support Analyst. The position is needed due to growth and high call volume. This role will be 1st shift EST and will be fully remote.
 
 
 
 Responsibilities:
 
 
 
 Technical support of Network, Desktop and Applications.
 
 
 Strong troubleshooting skills.
 
 
 Ability to follow strict escalation procedures.
 
 
 Excellent Documentation and Communication.
 
 
 Ability to work with minimal supervision.
 
 
 
 Required Skills:
 
 
 
 Help Desk Call Center
 
 
 Healthcare Environment
 
 
 Active Directory
 
 
 MS Windows 7 &amp; 8.
 
 
 MS Office 2003/2007/2010.
 
 
 Email Administration (MS Outlook).
 
 
 Edgar Unthank
 
 
 300 Conshohocken State Road | Conshohocken, PA 19428
 
 
 Direct Line: 484.238.1943
 
 
 edgar@libertyjobs.com www.libertyjobs.com
 
 
 www.linkedin.com/in/edgarunthank
 
 
 #IT
 
 
 #remote
 
 
 #midsenior
 
 
 
 
</div>

Help Desk Support Analyst Remote

Klik Solutions

<div>Description:

Klik Solutions, a rapidly growing Managed Services Provider (MSP), is able to integrate as our clients&rsquo; internal IT Support department, delivering an exceptional IT experience so that our clients can focus on new ways to advance business. Our IT services are about establishing, planning, managing, and supporting IT structure for large- and medium-sized enterprises, start-ups and non-profit organizations. Our projects are varying from the small office IT solutions to the big company outsourcing the IT infrastructures setup from scratch with further support. It is always about delivering complex hardware and software.
The Tier I Support Center team serves as the initial contact point to receive inbound volume from both phone calls and emails. The Support Center team is expected to respond to incidents or service requests using the Autotask ticketing system and the Vonage phone system for all calls, emails, and voicemails.
Role and Responsibilities:<ul><li>
Provide Tier I technical support to customers</li><li>
Monitor and provide initial triage of all incidents and request tickets to determine the support required</li><li>
Work with third-party vendors for application/hardware support</li><li>
Apply best practice troubleshooting techniques to identify problems, investigate causes, and recommend a solution</li><li>
Document incidents and requests in ConnectWise managed ticket system, record actions, and follow up on deferred actions</li><li>
Keep customers informed of the progress and status of calls/tickets throughout the resolution</li><li>
Collaborate with customers and co-workers to diagnose and resolve problems</li><li>
Ensure the ticket queue has accurate statuses on tickets</li><li>
Troubleshoot, analyze, resolve, track, escalate, and document all incidents and request</li><li>
Resolve incidents on first contact when possible, leveraging the supported remote desktop control application and other systems as appropriate.</li><li>
Resolve customer issues within the SLA MTTR timeframe or escalate for resolution following documented escalation procedures and processes.</li><li>
Respond to and diagnose problems through discussions with users using problem recognition, research, isolation, and resolution steps.</li><li>
Assist and participate in new projects from the Support Center Manager when assigned.</li><li>
Respond to users in a friendly and professional manner, ensuring all responses given are technically accurate, documented, updated, and closed per SLAs.</li><li>
Maintain all Support Center metrics and KPIs</li><li>
Create/Update Internal Documentation System</li><li>
Required to have excellent interpersonal skills and communication skills</li><li>
Occasional On-Site work for Service Tickets and/or Project-Related Tasks</li><li>
Provide On-Call Support as part of the rotation</li></ul>
Requirements:
<ul><li>A minimum of 2 years of experience in a Helpdesk / IT Support Center role</li><li>
Must have an in-depth understanding of Windows Desktop Operating Systems &amp; basic MacOS experience</li><li>
Basic knowledge of Windows Server Operating Systems and Roles, including but not limited to Active Directory, DNS &amp; DHCP, File Shares, RDP/RDS Environments</li><li>
Experience with Microsoft Office 365: adding/removing users, assigning licenses, managing groups and shared mailboxes, etc.</li><li>
Basic knowledge of network troubleshooting &amp; investigation, including but not limited to Switches, Firewalls, and Access Points. Utilizing Network Monitoring Solution or individual device&rsquo;s GUI &amp; CLI.</li><li>
Sound knowledge of computer hardware/software, mobile devices, operating systems, and network-related technologies</li><li>
Excellent verbal and written communication skills, phone etiquette, data entry, and soft skills</li><li>
Must be customer-focused and service-oriented, attentive to details, with the ability to multitask and act with professionalism always.</li><li>
A flexible schedule is required Monday through Sunday.</li><li>
Microsoft Certified Professional, CompTIA A+ and/or HDI certifications are a plus.</li><li>
Familiar with the Kaseya Suite (Autotask, VSA, etc.), Sophos Firewalls &amp; Endpoint Protection, Auvik, and ITGlue is a plus.</li></ul></div>

Tier 1 Technical Support Analyst, Support Center UA

Enoch Pratt Free Library

<div>The Enoch Pratt Free Library has an opening for a Librarian I Cataloger. The Librarian I Cataloger is responsible for creation and maintenance of bibliographic records in the library catalog. This position adds bibliographic records for new library materials to the catalog and maintains existing bibliographic records to ensure timely and accurate data in the public-facing library catalog.
This position works weekday hours 8am-4pm and reports to the Manager of Technical Services.
Department: Technical Services
Location: 400 Cathedral Street Baltimore, MD 21201
Salary: $51,285 to $61,994 per year
Job Type: On-site Full-Time, Benefits Included
Summary of Duties:
<ul><li>Catalogs materials in all subject areas, formats, and languages, employing OCLC Connexion Client, MARCEdit, and the SIRSI integrated library system.</li><li>
Creates original catalog records when no sufficient records exist, enlisting assistance from Librarian II Cataloger if necessary.</li><li>
Proactively facilitates the cataloging of time-sensitive materials.</li><li>
Creates work slips for Express Cataloging staff.</li><li>
Edits existing bibliographic records to ensure accuracy and consistency of data entered into the library catalog.</li><li>
Answer Solar Winds Service Desk tickets related to correction of title-level records.</li><li>
Communicates with coworkers and clarifies cataloging procedures as necessary (may update cataloging policy and procedural documents).</li><li>
Receives and physically processes orders for new materials, as needed, during busy periods.</li><li>
Serve on library committees as needed.</li><li>
Maintain librarian certification and seek opportunities for education and training</li><li>
Push and pull book carts of library materials.</li><li>
Contribute to statistical records of work performed.</li><li>
Operate copiers, multi-line phones, desktop computers, and other office equipment.</li><li>
Provides general office support, including filing, distributing mail, and directing callers or visitors to the appropriate staff member.</li><li>
Provides assistance for special projects.</li></ul>
Minimum Qualifications:<ul><li>
Masters in Library Science (MLS or MLIS) from an American Library Association (ALA) accredited college or university.</li><li>
Public Librarian Certificate, or requirements necessary to apply for a Maryland Public Librarian Certificate, within 90 days of starting employment.</li><li>
One year of cataloging experience for a library.</li><li>
Experience with MS Office, Windows, and Google Suite.</li><li>
Physical Requirements: Physical exertion such as standing; or recurring activities such as bending, crouching, reaching; pushing loaded book trucks; or recurring lifting of moderately heavy items such as boxes of books or journals.</li></ul>
Preferred Qualifications:<ul><li>
Experience creating original bibliographic records.</li><li>
Fluency in Spanish, Arabic, Chinese, French, Korean, or other foreign languages besides English.</li><li>
Experience with Sirsi, Dynix Symphony, OCLC, Connexion, MarcEdit or OpenRefine.</li><li>
Experience in a public library.</li></ul>
Required Knowledge, Skills and Abilities:<ul><li>
Knowledge and use of automated library systems (especially Sirsi Dynix Symphony).</li><li>
Ability to type accurately and to keep accurate statistics.</li><li>
Ability to perform detailed and repetitive tasks for long periods of time.</li><li>
Proficient in MARC21 format and RDA/AACR2 standards.</li><li>
Proficient in subject analysis and classification.</li><li>
Proficient in computer operating systems, email communication, internet browsing.</li><li>
Proficient in Microsoft Office software.</li><li>
Proficient in data manipulation tools (such as MarcEdit or OpenRefine).</li><li>
Ability to sit for long periods of time.</li><li>
Ability to set priorities and work both independently and with others in a team environment.</li><li>
Strong interpersonal and organizational skills.</li><li>
Detail-oriented.</li><li>
Excellent oral and written communication skills.</li></ul>
Position of Trust: Those under final consideration for appointment will be required to authorize the release of and successfully complete a criminal conviction check.
Please Attach Your Resume To Be Considered.
THE ENOCH PRATT FREE LIBRARY IS AN EQUAL OPPORTUNITY EMPLOYER</div>

Librarian I Cataloger

JOHNSON & TOWERS

<div>Fleet Service Mechanic / Technician 
Johnson &amp; Towers<div>
Maryland, MD</div><div>
Pay DOE</div><div>
Shift Wednesday-Saturday 10 hours</div><div></div><div> 
Johnson &amp; Towers, a subsidiary of Indel Power Group, has an opening for B level Fleet Service Diesel Mechanics / Technicians at our location in Baltimore, Maryland. This individual must have previous experience as a technician. Indel Power Group is a distributor/dealer for major brands such as mtu, Detroit Diesel, Allison Transmission, Cummins, Caterpillar, Volvo Penta, Freightliner, Western Star, Isuzu, Autocar, and Crane Carrier to name a few. Joining the service team will provide you with a rewarding work environment, excellent pay and benefits, and an opportunity for advancement.</div><div></div><div> 
Key Responsibilities</div><ul><li>
Perform skilled tasks in the diagnosis of malfunctions, repairs, preventative maintenance, adjustments, and overhauls</li><li>
Use OEM software, tools, and technologies to maintain, diagnose, and complete repairs to promptly address and resolve customer vehicle or equipment concerns</li><li>
Commitment to safety and cleanliness</li><li>
Maintain open communication with management team regarding job status, updates, and changes</li></ul>
Requirements<ul><li>
This position services fleet equipment at customer site</li><li>
Driving record must be in good standing</li></ul>
Why Indel Power Group<ul><li>
Competitive compensation package, DOE</li><li>
Rewarding work environment</li><li>
Opportunities for relocation &amp; advancement</li><li>
Long established, family-owned business</li></ul>
Benefits:<ul><li>
Excellent medical, dental, &amp; vision coverage</li><li>
Health savings account</li><li>
Short-term/long-term disability and employee life insurance</li><li>
401k, with matching</li><li>
Employee Assistance Program (EAP)</li><li>
Paid Annual Leave</li><li>
Eight Paid Holidays</li><li>
Employee Referral Program</li><li>
On the job paid training</li><li>
Company events and employee recognition programs</li></ul>
Indel Power Group is a drug-free workplace. All offers of employment are contingent upon passing a pre-employment drug screen and background check.
Physical Demands<div>
Technician roles are physically demanding and require prolonged periods of standing and/or walking. Occasional heavy lifting and pushing/pulling objects weighing up to 50 pounds (or more) may be required. While performing the duties of this job, the Technician will frequently use hands to manipulate and grasp objects; reach with hands and arms; climb, balance, stoop, kneel, crouch, crawl, bend, stretch, or twist to perform repairs and inspections. Good vision to inspect repair work and effective communication are essential. Must be able to work safely in a noisy area with many odors present. A technician may work in areas with temperature and/or humidity extremes.</div><div></div> 
Indel Power Group is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.<div></div><div> 
INDPR</div></div>

Fleet Service Mechanic / Technician

MedStar Health

<div>About this Job:

General Summary of Position 
MedStar Health is seeking a PRN Outpatient Pharmacy Technician. In this role, you will train and work at all four MedStar Hospital locations including MedStar Franklin Square, MedStar Union Memorial Hospital, MedStar Good Samaritan Hospital and MedStar Harbor Hospital. 
The Outpatient Pharmacy Technician assists pharmacists in all areas of pharmacy operations including prescription preparation, sales transactions, customer service, purchasing and inventory maintenance. MedStar Pharmacy is committed to providing world-class compassionate care to every patient every time at every touch point. All associates are accountable for their role in meeting patient experience standards. 
Primary Duties and Responsibilities<ul><li>
Organizes prescription orders on the counter in order of priority; retrieves labels from the printer; arranges paperwork labels monographs and bags; uses appropriate stamps and notes; and retrieves stock from the shelf.</li><li>
Performs phone and face-to-face customer service functions such as: taking in refill requests, new prescriptions, calling doctors for refill authorizations and pre-authorizations. Troubleshoots patients' questions and concerns.</li><li>
Prepares prescriptions for dispensing: counts and verifies medication labels and vials appropriately and prioritizes waiters.</li><li>
Processes cash, check, credit card and payroll deduction transactions; secures appropriate signatures; ensures compliance with HIPAA requirements; prepares delivery tickets; reconciles delivery transactions; performs end of day register procedures; runs daily cash report and completes deposits as assigned.</li><li>
Processes refills and performs data entry of new prescriptions including demographics, insurance plans, and prescription information under the supervision of a pharmacist and according to policy; brings to the attention of a pharmacist any claims requiring overrides or interventions; troubleshoots insurance claim rejects; and follows up on problem prescriptions.</li><li>
Receives checks and puts away the daily order; returns medication to the shelf after filling; follows established inventory management procedures; participates in physical inventory process at intervals determined by management.</li><li>
Greets customers immediately either in person or within three rings via telephone; performs intake of refill requests and new prescriptions, gathers patient demographics and insurance information; clearly marks and prioritizes waiting customers. Monitors the waiting room by making sure they know who is waiting and whom they are waiting for.</li></ul>
Minimal Qualifications 
Education<ul><li>
High School Diploma or GED required</li></ul>
Experience<ul><li>
6 months pharmacy technician experience in a retail setting or equivalent training required</li></ul>
Licenses and Certifications<ul><li>
Maryland Pharmacy Technician licensure or registration required upon hire</li><li>
National pharmacy technician licensure such as the PTCB or ExCPT required within six months of employment</li></ul>
This position has a hiring range of : USD $19.55 - USD $34.25 /Hr.</div>

Pharmacy Technician

DaVita

<div>Posting Date
04/28/2026
1 Nashua CtSte E, Baltimore, Maryland, 21221-3131, United States of America
DaVita is hiring a Patient Care Technician (PCT) to support patients with end-stage renal disease in an outpatient dialysis clinic. As a PCT, you&rsquo;ll provide direct, hands-on care under RN supervision, helping patients through life-sustaining dialysis treatment. 
 
Key Responsibilities<ul><li>
Deliver safe, hygienic, and compassionate dialysis care</li><li>
Monitor patients before, during, and after treatment</li><li>
Set up and maintain dialysis equipment</li><li>
Record vital signs and patient data</li><li>
Educate patients on treatment and kidney health</li><li>
Collaborate with nurses, dietitians, social workers, and other care team members</li></ul> 
Requirements<ul><li>
Accredited High School diploma, general education development (&ldquo;GED&rdquo;) credential, or equivalent</li><li>
Comfortable around blood, needles, and medical equipment</li><li>
Physically able to work long shifts on your feet</li><li>
Willing to float between local clinics if needed</li><li>
Flexible schedule including mornings, evenings, weekends, and holidays</li><li>
Preferred: CNA, MA, CHT, phlebotomy certification, or healthcare experience</li></ul> 
What We Offer<ul><li>
Paid training with ongoing education and career paths</li><li>
Full benefits: medical, dental, vision, 401(k) match, paid time off</li><li>
Family support: backup child/elder care, Headspace, EAP, parental leave</li><li>
Career development Programs: Clinical Ladders, Bridge to Your Dreams RN program</li></ul> 
Start your healthcare career with DaVita-apply now!<div>
#LI-DD1</div>
At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as &quot;a place where I belong.&quot; Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.
This position will be open for a minimum of three days.
The Wage Range for the role is $18.50 - $29.00/hour.
Patient Care Technician ICHD Resident: $19.00 - $20.00/hour.
<div>For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates</div>
Compensation for the role will depend on a number of factors, including a candidate&rsquo;s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits
Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.</div>

Patient Care Technician

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