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desktop support technician - lax airport Jobs in Los Angeles

desktop support technician - lax airport

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engineering system support engineer

desktop support technician

ESP Global Services

<div>About the Job: 
As a Desktop Support Technician (7 month contract), you will be responsible for providing IT support to end users for Windows PCs, Macs, printers, mobile devices, desktop applications, and other associated hardware &amp; software. 
This position will support one or more departments to restore service and/or identify and correct core problems. Ensuring that all hardware issues are effectively and efficiently resolved in line with our customers&rsquo; contractual service level agreements (SLAs). 
 
What will you do?
<ul><li><div>
Provide in-person, phone, remote, and email support to users of supported departments.</div></li><li><div>
Keep the ticketing system up to date with the status off all support requests.</div></li><li><div>
Keep inventory system up to date with all deployed computing asset information.</div></li><li><div>
Research, recommend, and order software and hardware requested by departments.</div></li><li><div>
Create and provision user accounts, email accounts, and necessary access for user staff.</div></li><li><div>
Provides support to end users in problem resolution for both Windows and Apple systems.</div></li><li><div>
Guides end users through troubleshooting procedures.</div></li><li><div>
Performs upgrades to hardware and software.</div></li><li><div>
Supports printing and other peripheral computing devices.</div></li><li><div>
Performs set-up, installation, and configuration of desktop hardware and software in compliance with internal controls, policies, and standards.</div></li><li><div>
Participates in the identity and access management of various systems.</div></li><li><div>
Other IT support duties to be assigned</div></li><li><div>
This is a 40-hour week, which may vary to accommodate 5 days x 8-hour coverage from the onsite team.</div></li></ul>
What will you bring to ESP?
<ul><li><div>
1 - 3 years of experience providing Helpdesk/Desktop Support or Field Services, which includes troubleshooting hardware, software, connectivity, and operating system issues</div></li><li><div>
1 - 3 years of experience with current Microsoft Windows Desktop software</div></li><li><div>
1 - 3 years of experience support - DSS, Multiple Workstation OS (Windows, Mac), Multiple Mobile OS (Android, iOS), Networking, Printing Services, etc.</div></li><li><div>
Experience in fulfilling the onboarding and offboarding requests (i.e., set-up of desktop/laptop / IPAD, installing screens &amp; displays, patch port cabling, software configuration, mobile setup)</div></li><li><div>
Experience in supporting performance and resolving client-related issues</div></li><li><div>
Understanding of network protocols, server hardware, and configurations</div></li><li><div>
Self-motivated with a willingness to learn and adapt to any new change or situation</div></li><li><div>
Able to communicate effectively with peers, line manager, stakeholders &amp; client end users.</div></li><li><div>
Comp IT (A+, Network+, Security+), or equivalent certification</div></li></ul> 

Physical Requirements:
<ul><li><div>
Able to lift or push 20-50 pounds of equipment if needed.</div></li><li><div>
Able to stand or kneel for extended periods of time.</div></li><li><div>
Able to use mechanical tools. (Screwdrivers, wrenches, pliers, hammers &amp; drills)</div></li></ul>

If you are&hellip;. 
Motivated to develop your career in IT support, supported by a strong learning and development culture, you are passionate about delivering service excellence and like the variety of end-user environments we should connect and explore. 
 
What we will offer: 
Personal &amp; Professional Development 
Within a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career. We will guide all employees to both specific technologies and client environment training and complement with recommended learning journeys via our L&amp;D system, which caters to helping you reach career goals or objectives &mdash; whether you want to become a knowledge expert in your field or apply your skills to another division. 
 
Diversity, Inclusion &amp; Belonging 
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. 
 
Salary: 
We offer a competitive range based on suitability or experience. 
 
Benefits:
<ul><li>
Medical Insurance, Vision &amp; Dental plans</li><li>
PTO time</li><li>
Perkbox discounts</li><li>
On-site Paid Parking</li></ul>

Who are we: 
ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that&rsquo;s manages over 1,000 tickets a day for more than 200 customers. 
 
Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry. We developed technology-based solutions to address the high emphasis on meeting extremely short service levels spread across large campus areas with strict security controls. Supporting equipment for airports and airlines in many locations worldwide has led to an IT support approach that applies equally to any global business with multiple international locations, wide campuses, and demanding security requirements. Plus, our spares, repairs, and logistics service enables us to deliver intelligent end-to-end IT hardware lifecycle management anywhere in the world. 
 
We are a global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems. 
 
Our vision and ethos have stood the test of time and we aim to exceed expectations and delight customers every time. Our values are integral to the way we work together. 
 
ESP Global Services is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.</div>

Desktop Support Technician - LAX Airport

Inversion

<div>
 
 Turning Space into a Transportation Layer for Earth
 
 
 
 
 Who We Are
 
 
 
 Eras of humanity can often be defined by a dominant transportation mode - horse drawn chariots, ocean going boats, or aircraft. These were spurred by a small group of people rigorously focused on building technology to achieve faster access to more of the world. We seek to usher in a new era of humanity defined by universal access to the whole globe free of borders and the presence of a routine way from space to Earth. To do this, we are building highly maneuverable re-entry vehicles that can loiter in orbit before precision landing back on Earth.
 
 
 
 Position Summary
 
 
 
 The IT Support Technician provides frontline technical support to end users and ensures the reliable operation of end-user computing systems, devices, and basic network infrastructure. This role is responsible for onboarding/offboarding, asset management, and Tier 1&ndash;2 helpdesk support, along with assisting in physical infrastructure deployments such as cabling and workstation setup.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Provide Tier 1&ndash;2 helpdesk support for hardware, software, and user issues
 </li>
 <li>
 Perform employee onboarding and offboarding:
 </li>
 <li>
 Account provisioning (e.g., Microsoft Entra / M365)
 </li>
 <li>
 Device setup (laptops, mobile devices, peripherals)
 </li>
 <li>
 Troubleshoot and resolve desktop, laptop, and peripheral issues
 </li>
 <li>
 Install, configure, and maintain standard business applications
 </li>
 <li>
 Manage IT assets:
 </li>
 <li>
 Inventory tracking (e.g., Snipe-IT or equivalent)
 </li>
 <li>
 Device lifecycle management
 </li>
 <li>
 Support endpoint management platforms (e.g., Intune or similar)
 </li>
 <li>
 Assist with patching and basic security compliance tasks
 </li>
 <li>
 Install and maintain network cabling (Cat6, fiber as needed)
 </li>
 <li>
 Rack and stack basic network and IT equipment
 </li>
 <li>
 Document procedures, troubleshooting steps, and configurations
 </li>
 <li>
 Escalate complex issues to higher-tier support or engineering teams
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 2+ years of IT support or helpdesk experience
 </li>
 <li>
 Strong knowledge of Windows and macOS environments
 </li>
 <li>
 Familiarity with:
 </li>
 <li>
 Microsoft 365 / Entra ID
 </li>
 <li>
 Endpoint management (Intune or similar)
 </li>
 <li>
 Basic networking knowledge (IP addressing, DHCP, DNS)
 </li>
 <li>
 Experience with hardware troubleshooting and repair
 </li>
 <li>
 Ability to install and terminate network cabling
 </li>
 <li>
 Strong customer service and communication skills
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience in secure or regulated environments (e.g., GCCH, CMMC, ITAR)
 </li>
 <li>
 Familiarity with asset management systems (e.g., Snipe-IT)
 </li>
 <li>
 CompTIA A+, Network+, or equivalent
 
 
 </li>
 </ul>
 
 Our office headquarters is located in Playa Vista, CA. This position requires in office presence.
 
 
 
 
 The California annual base salary for this role is currently $33 - $44 an hour. Pay Grades are determined by role, level, location, and alignment with market data. Individual pay will be determined on a case-by-case basis and may vary based on the following considerations: interviews and an assessment of several factors that are unique to each candidate, job-related skills, relevant education and experience, certifications, abilities of the candidate and internal equity.
 
 
 
 
 ITAR Compliance
 
 
 
 To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
 
 
 
 Equal Employment Opportunity
 
 
 
 Inversion provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, gender identity, sexual orientation, national origin, veteran status, or disability.
 
 
 Inversion collects and processes personal data in accordance with applicable data protection laws. If you are a US Job Applicant see the CCPA Privacy Policy Notice for further details.
</div>

IT Support Technician

Motion Recruitment

<div>
 
 Job Description
 
 
 
 A growing company in the wholesale distribution industry is seeking a Help Desk / IT Support Specialist to provide technical support and ensure smooth day-to-day operation of internal systems. This role focuses on troubleshooting hardware, software, and network issues while delivering reliable support across a Microsoft-based technology environment.
 
 
 You&rsquo;ll work closely with employees across departments to resolve technical issues, support system deployments, and maintain secure and efficient IT operations.
 
 
 
 Required Skills &amp; Experience
 
 
 
 <ul>
 <li>
 4+ years of experience in IT support, help desk, or technical support roles
 </li>
 <li>
 Strong experience supporting Microsoft environments (Windows, Microsoft 365, Active Directory)
 </li>
 <li>
 Experience troubleshooting hardware, printers, networking, and desktop applications
 </li>
 <li>
 Familiarity with ticketing systems and incident management processes
 </li>
 <li>
 Understanding of basic networking concepts (TCP/IP, DNS, VPN, Wi-Fi troubleshooting)
 </li>
 <li>
 Experience supporting users in a fast-paced business environment
 
 
 </li>
 </ul>
 Technical &amp; Collaboration Breakdown
 
 
 <ul>
 <li>
 50% Help Desk Support &amp; Ticket Resolution
 </li>
 <li>
 20% System Administration &amp; Microsoft Environment Support
 </li>
 <li>
 20% Cross-Department Support &amp; User Training
 </li>
 <li>
 10% Documentation, Asset Management &amp; Process Improvement
 
 
 </li>
 </ul>
 Daily Responsibilities
 
 
 <ul>
 <li>
 Respond to and resolve help desk tickets related to hardware, software, and network issues
 </li>
 <li>
 Provide support for Windows workstations, Microsoft 365 applications, and Active Directory accounts
 </li>
 <li>
 Troubleshoot connectivity issues including VPN, Wi-Fi, printers, and network access
 </li>
 <li>
 Set up and configure new employee workstations, user accounts, and system permissions
 </li>
 <li>
 Document troubleshooting steps and maintain accurate ticket records
 </li>
 <li>
 Assist with system updates, patches, and device management
 </li>
 <li>
 Support employees with Microsoft tools including Outlook, Teams, SharePoint, and Excel
 </li>
 <li>
 Collaborate with IT and operations teams to resolve escalated technical issues
 
 
 </li>
 </ul>
 Technology Environment
 
 
 <ul>
 <li>
 Operating Systems: Windows 10/11
 </li>
 <li>
 Productivity Tools: Microsoft 365 (Outlook, Teams, Excel, SharePoint)
 </li>
 <li>
 Identity &amp; Access: Active Directory, Azure AD
 </li>
 <li>
 Hardware: Laptops, desktops, printers, barcode scanners
 </li>
 <li>
 Networking: VPN, Wi-Fi, basic LAN troubleshooting
 </li>
 <li>
 Support Tools: Help desk ticketing systems, remote desktop tools
 
 
 </li>
 </ul>
 The Offer
 
 
 
 You Will Receive a Competitive Compensation Package That Includes
 
 
 
 <ul>
 <li>
 Medical, Dental, and Vision Insurance
 </li>
 <li>
 PTO
 </li>
 <li>
 Discretionary Annual Bonus
 
 
 </li>
 </ul>
 Applicants must be authorized to work in the United States on a full-time basis now and in the future.
 
 
 
 Posted By:
 
 Paul Kim
</div>

IT Support/Help Desk

VigorCare Pediatric Services

<div>We are seeking a highly skilled IT Support Analyst to join our team at VigorCare Pediatric Services. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for providing exceptional customer service. In this role, you will be responsible for maintaining the technology infrastructure of our organization, troubleshooting technical issues, and providing support to our staff.
Key Responsibilities:<ul><li>Install, configure, and maintain computer systems, networks, and other related equipment.</li><li>Troubleshoot hardware and software issues and provide timely resolution to minimize downtime.</li><li>Set up new user accounts and manage access control.</li><li>Monitor and maintain system security, including performing regular backups and updates.</li><li>Provide technical support and training to staff on various software and hardware systems.</li><li>Collaborate with other IT team members to develop and implement new technology solutions.</li><li>Document and maintain IT procedures and protocols.</li><li>Stay up-to-date with the latest technology trends and make recommendations for improvement.</li></ul>
Qualifications:<ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li><li>Strong knowledge of Windows and Mac operating systems.</li><li>Experience with Active Directory, Microsoft Office 365, and other business applications.</li><li>Ability to work independently and in a team environment.</li><li>Strong problem-solving and critical thinking skills.</li></ul></div>

IT Support Analyst

Children's Institute, Inc.

<div>The Lead Data Analyst is the subject matter expert in all Tableau modules, including Desktop, Bridge and Cloud. Manages users, groups, permission and projects in Tableau Cloud. Oversees and assigns the daily work of the Data Analysts.<h1 class="jobSectionHeader">
DUTIES</h1><h2 class="jobSectionHeader">
SUMMARY</h2>
The Lead Data Analyst is the subject matter expert in all Tableau modules, including Desktop, Bridge and Cloud. Manages users, groups, permission and projects in Tableau Cloud. Oversees and assigns the daily work of the Data Analysts.<h2 class="jobSectionHeader">
ESSENTIAL DUTIES</h2>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul><li>Responsible for Tableau administration including license assignment, maintaining groups, security, and other functions as applicable.</li><li>
Utilizes Tableau's features and functionalities to create interactive, dynamic, and visually compelling dashboards and reports.</li><li>
Ensures the visualizations effectively communicate complex data in a clear and intuitive manner.</li><li>
Integrates data from multiple sources and formats into Tableau, ensuring data accuracy, consistency, and reliability.</li><li>
Prepares and cleans datasets for analysis and visualization, resolving any data quality issues and handling missing or incomplete data.</li><li>
Optimizes Tableau dashboards for speed, efficiency, and responsiveness to deliver a seamless user experience.</li><li>
Stays current with the latest data visualization best practices and industry trends and apply this knowledge to improve the design and usability of Tableau dashboards.</li><li>
Conducts training sessions and provides support to team members and stakeholders in understanding Tableau visualizations, self-service reporting, and data interpretation.</li><li>
Understands CII business needs and objectives; builds systems to transform raw data into actionable business insights.</li><li>
Develop strategies for effective data analysis and reporting; supports, configures, implements analytics solutions.</li><li>
Collaborates with various departments to understand their data needs, objectives, and challenges.</li><li>
Perform in-depth analysis of diverse datasets to identify trends, patterns, and correlations that can drive business insights.</li><li>
Translates analytical findings into meaningful and persuasive stories using data visualization techniques.</li><li>
Communicate insights effectively to stakeholders at all levels of the organization.</li><li>
Oversees the daily work and assigns projects to Data Analysts; provides support as applicable.</li><li>
Ensures compliance with data governance policies and maintains data security standards while handling sensitive information.</li><li>
Keep abreast of industry news and trends; apply industry knowledge to interpret data and improve performance.</li></ul><h2 class="jobSectionHeader">
SUPERVISORY RESPONSBILITIES
</h2><ul><li>This role has no supervisory responsibility.</li></ul><h1 class="jobSectionHeader">
QUALIFICATIONS</h1><h2 class="jobSectionHeader">
EDUCATION &amp; EXPERIENCE</h2><ul><li>
Bachelor's degree in Computer Science, Data Science, Statistics, Mathematics, or a related field required.</li><li>
Proven experience as a Data Analyst or Data Science, with a minimum of 5 years of hands-on experience using Tableau to build interactive dashboards and reports.</li></ul><h2 class="jobSectionHeader">
OTHER QUALIFICATIONS</h2><ul><li>
Advanced proficiency in Tableau, including calculated fields, parameters, table calculations, LODs, and data blending.</li><li>
Strong SQL skills for data extraction and manipulation.</li><li>
Familiarity with data visualization best practices and principles.</li><li>
Ability to approach complex business problems with a data-driven and analytical mindset. Comfortable with exploratory data analysis and hypothesis testing.</li><li>
Excellent verbal and written communication skills.</li><li>
Capable of translating technical findings into non-technical language for stakeholders.</li><li>
Collaborative and able to work effectively within cross-functional teams.</li><li>
Meticulous in ensuring data accuracy and visualization quality.</li><li>
Able to handle multiple projects simultaneously and adapt to changing priorities in a fast-paced environment.</li><li>
Ability to work with minimal supervision.</li><li>
Ability to handle confidential information.</li><li>
Maintains patient privacy, including protecting the confidentiality, safeguarding the integrity and availability, and limiting the use and disclosure of patient Protected Health Information (PHI) to authorized individuals and entities.</li><li>
Participates in, conducts, and sustains performance quality improvement activities according to designated role and responsibilities.</li><li>
Sensitivity to service population&rsquo;s cultural and socioeconomic characteristics.</li><li>
Excellent verbal and written communication skills.</li></ul><h2 class="jobSectionHeader">
CERTIFICATES, LICENSES, REGISTRATIONS</h2><ul><li>
Tableau certification preferred</li></ul><h2 class="jobSectionHeader">
COMPUTER SKILLS</h2><ul><li>
Intermediate knowledge in a Windows environment.</li><li>
Intermediate knowledge of database software</li><li>
Intermediate knowledge of Tableau</li></ul><h2 class="jobSectionHeader">
VISION REQUIREMENTS</h2><ul><li>
No special vision requirements.</li></ul><h2 class="jobSectionHeader">
NOISE LEVEL</h2><ul><li>
Quiet conditions</li></ul><h2 class="jobSectionHeader">
REQUIRED TRAINING</h2><ul><li>
New Hire Orientation</li><li>
AB1825: Harassment Prevention</li></ul>
COMPENSATION:
$84,641.00 USD - $103,262.00 USD
In accordance with California law, the expected pay range for this position is included in this posting. The actual compensation will be determined based on factors permitted by law. New hires will be offered a salary at the starting point of the range to maintain internal inequity and allow opportunity for future salary growth. CII salaries are determined based on comprehensive internal and external market analysis, as well as the skills, education, and experience relevant to each position.
BENEFITS:<ul><li>
Generous paid PTO, plus 10 paid holidays and CII is closed between Christmas and New Year</li><li>
Excellent medical, dental, and vision insurance for eligible employees and qualified dependents</li><li>
403b Retirement Plan with employer contribution for eligible employees</li><li>
Up to $4,500 in tuition reimbursement per calendar year</li><li>
Eligible for the Public Service Loan Forgiveness program</li><li>
Flexible Spending Account (FSA) &amp; Health Savings Account (HSA)</li><li>
Employer paid Life and AD&amp;D Insurance</li><li>
Voluntary Supplemental Insurance</li><li>
Opportunity for growth &amp; advancement</li><li>
Professional development &amp; continued training</li><li>
Team building &amp; bonding through company sponsored events &amp; activities</li></ul>
CONTINGENCIES:<ul><li>
Influenza immunization or declination</li><li>
COVID-19, MMR and Tdap immunizations</li><li>
Education verification</li><li>
Reference check</li><li>
Background fingerprint clearance (FBI, DOJ, CACI) conducted by the California Department of Social Services</li><li>
Drug and alcohol screening</li><li>
Tuberculosis screening</li></ul></div>

Lead Data Analyst

mOcean

<div>Description:

Overview
We&rsquo;re looking for a Content Creator who can concept, shoot, and edit their own social-first content from start to finish. This is a hands-on role for someone who understands what performs on platforms like TikTok, Instagram, and YouTube&mdash;and knows how to bring ideas to life quickly and effectively.
You&rsquo;ll own the full content process: from ideation to filming to final edit, delivering platform-ready content that is engaging, on-trend, and on-brand.
Responsibilities
Ideate &amp; Concept<ul><li>
Generate original, platform-native content ideas aligned with brand goals</li><li>
Stay on top of trends and translate them into relevant, ownable concepts</li><li>
Pitch concepts and iterate quickly based on feedback</li></ul>
Shoot Content<ul><li>
Capture video content independently (primarily mobile-first)</li><li>
Frame, light, and compose shots with a strong eye for quality and authenticity</li><li>
Manage quick-turn production needs with minimal oversight</li></ul>
Edit &amp; Deliver<ul><li>
Edit short-form video content optimized for TikTok, Reels, and Shorts</li><li>
Add captions, graphics, music, and effects to enhance engagement</li><li>
Deliver polished, platform-ready assets on tight timelines</li></ul>
Optimize for Performance<ul><li>
Apply best practices for hooks, pacing, and retention</li><li>
Create variations of content for testing and optimization</li><li>
Use performance insights to refine future content</li></ul>
Collaborate<ul><li>
Partner with creative and strategy teams to align on direction</li><li>
Incorporate feedback quickly while maintaining creative quality</li></ul>
Requirements:
<ul><li>2&ndash;3 years of experience creating content for social platforms (brand, freelance, or personal channels)</li><li>
Proven ability to ideate, shoot, and edit content independently</li><li>
Strong understanding of TikTok, Instagram Reels, and YouTube Shorts</li><li>
Proficiency with mobile and/or desktop editing tools (CapCut, Premiere Pro, etc.)</li><li>
Strong instincts for storytelling, pacing, and audience engagement</li><li>
Self-starter who is organized, reliable, and comfortable working autonomously</li></ul>
Schedule<ul><li>
Flexible, 20 hours per week</li><li>
Schedule to be determined by Supervisor</li></ul>
Compensation<ul><li>
$40-$42 per hour</li></ul>
Equal Opportunity Employer
MOCEAN is an equal opportunity employer that is committed to diversity and inclusion in the workplace.
We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Please note that we are currently not accepting applications from third parties</div>

CONTENT CREATOR

Be Structured Technology Group

<div>Job Title: Help Desk Technician 
Reports To: Technical Account Manager
About the Job
Full Time, In Office (9AM &ndash; 6PM Shift) / Hourly / Includes Benefits, PTO
Be Structured Technology Group (BSTG) is seeking a Helpdesk Technician to join our growing Service Desk Team in Los Angeles, CA. This is an entry-level, client-facing technical role where you&rsquo;ll serve as the first point of contact for client IT issues.
This position emphasizes customer service excellence while providing foundational IT support. You will troubleshoot and resolve common IT issues, document all work in the ticketing system, and escalate complex problems to System Administrators when appropriate. This role is ideal for candidates with strong customer service backgrounds (hospitality, food service, retail, etc.) who are eager to build a career in IT.
Relates Closely With: Customer Success Coordinator, System Administrators, Account Managers
Essential Duties and Responsibilities:<ul><li>
Serve as the first line of support for client IT requests via phone, email, chat, or remote session.</li><li>
Provide empathetic, professional, and patient customer service, even working with frustrated users.</li><li>
Resolve common, documented, process-driven issues, and gather information from clients or systems to support effective troubleshooting.</li><li>
Document all activities in the PSA/ticketing system with clarity and accuracy.</li><li>
Escalate unresolved or complex issues to System Administrators as needed.</li><li>
Support onboarding/offboarding processes, including account creation, permissions, and PC setup.</li><li>
Contribute to the knowledge base, creating documentation for recurring solutions and quick fixes.</li><li>
Collaborate with the Customer Success Coordinator to ensure clear client communication and service alignment.</li><li>
Follow established processes and meet response/resolution service level agreements (SLAs).</li><li>
Serve as an on-call technician as assigned to support priority one tickets.</li></ul>
You&rsquo;ll know you&rsquo;re successful as a Help Desk Technician when:<ul><li>
Clients describe their support experience as helpful, empathetic, and professional.</li><li>
Common IT issues are resolved quickly and documented thoroughly.</li><li>
Tickets are consistently logged and updated to provide visibility for escalations and reporting.</li><li>
You collaborate effectively with Customer Success and technical staff to keep clients reassured throughout the support process.</li><li>
System Administrators trust you to handle front-line support, enabling them to focus on escalations and project work.</li><li>
You demonstrate a willingness to learn and apply feedback, showing readiness for advancement.</li><li>
Your contributions lead to higher client satisfaction scores and improved team KPIs.</li></ul>
Required Qualifications:<ul><li>
Demonstrated customer service experience (hospitality, food service, retail, call center, etc.).</li><li>
Proven ability to manage difficult or frustrated clients with professionalism and empathy.</li><li>
Strong communication skills, both written and verbal.</li><li>
Basic computer literacy and eagerness to develop technical skills.</li><li>
Attention to detail in documentation and organizational habits.</li></ul>
Preferred Qualifications:<ul><li>
Entry-level IT support experience, coursework, or certifications.</li><li>
Familiarity with Windows operating systems, Microsoft 365, and basic networking.</li><li>
CompTIA A+ or IT Fundamentals certification (completed or in progress).</li><li>
Experience with PSA/ticketing or remote monitoring tools.</li></ul>
Physical Role Requirements:<ul><li>
This is in-office.</li></ul><ul><li>
All verbal communications must be followed by written records for documentation tracking.</li><li>
Ability to lift up to 35 lbs. for occasional equipment transport and set up.</li><li>
Quantity of sitting/standing/reaching/bending/lifting varies depending on the day's work schedule.</li><li>
Standard office equipment (telephone, computer workstation, printer, copier, scanner, calculator).</li></ul>
Comp/Benefits:<ul><li>
Medical, dental, vision, basic life, AD&amp;D, and disability insurance</li><li>
Enrollment in our company's matching 401(k), subject to eligibility requirements</li><li>
PTO, sick days, eight paid holidays</li><li>
Commuter benefit ($250/month)</li></ul>
About Us
Be Structured Technology Group is a leading provider of innovative, reliable, and secure managed IT and cybersecurity solutions that empower businesses to achieve their core objectives without technological hindrances. Our mission is to handle customers' technology needs with precision and care, ensuring a secure and efficient digital environment that drives growth, enhances productivity, and provides peace of mind. Committed to core values such as integrity, excellence, and maintaining a growth mindset, Be Structured delivers exceptional value, builds lasting partnerships, and keeps customers confident that their IT solutions are in safe hands.
Be Structured Technology Group is an equal-opportunity employer. We strive for a workplace that reflects our communities and does not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status.
NOTE: The statements above are intended to describe the general nature and level of work involved in this job and are not intended to represent an exhaustive list of responsibilities, qualifications, work environment, and/or physical demands. You will be required to perform other duties as assigned.</div>

Help Desk Technician - On-Site HQ (Los Angeles)

Explore 499+ Desktop support technician in Los Angeles this May. Find roles across top companies and apply now to boost your career.