associate director, tech support specialist

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help desk technician level i

desktop support technician

Municipal Credit Union

<div>About MCU:
At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.
Our Mission:
To help hard-working New Yorkers build better tomorrows
Our Vision:
Be New York's most loved financial institution by helping our members build their best financial futures
Overview: The Desktop Technician plays a key role in supporting and maintaining MCU&rsquo;s end-user technology environment. This position provides hands-on technical support for desktops, laptops, virtual desktops, and peripherals, while ensuring systems are compliant, secure, and optimized for productivity. The Desktop Technician works closely with IT teams to resolve technical issues, support business operations, and contribute to technology initiatives. 
Responsibilities: 
Specific duties include, but are not limited to, the following:<ul><li>
Provide support for desktops, laptops, peripherals, and mobile devices.</li><li>
Troubleshoot and resolve hardware, software, connectivity, and printing issues.</li><li>
Support end-users in Citrix, VMware Horizon, or AVD environments.</li><li>
Assist with PowerShell scripting and execution for system tasks and automation.</li><li>
Deploy devices using Microsoft Intune, MECM, or JAMF.</li><li>
Support identity management, MFA enrollment, and encryption policy enforcement.</li><li>
Ensure endpoints meet security and compliance standards.</li><li>
Provide in-person support to branches and VIP users as needed.</li><li>
Maintain asset inventory and perform IT lifecycle operations.</li><li>
Collaborate with other IT teams to support infrastructure and project delivery.</li><li>
Adhere to BSA/AML/OFAC compliance requirements.</li><li>
Perform other duties as required.</li></ul> 
Requirements:<ul><li>
Minimum of 4 years of experience in a similar IT support role.</li><li>
Proficient in Windows 10/11, with basic macOS and IOS experience.</li><li>
Working knowledge of TCP/IP networking (IP addressing, DNS, DHCP).</li><li>
Experience using and troubleshooting VDI (Citrix, VMware, or Azure Virtual Desktop).</li><li>
Understanding of PowerShell scripting and ability to run and troubleshoot scripts.</li><li>
Familiarity with endpoint management tools such as Intune, MECM, or JAMF.</li><li>
Strong communication and documentation skills.</li><li>
Ability to prioritize and manage multiple tasks in a fast-paced environment.</li><li>
Ability to lift at least 40 pounds.</li></ul>
Competencies:<ul><li>
Technical Expertise &ndash; Strong diagnostic and technical troubleshooting abilities.</li><li>
Compliance Awareness &ndash; Follows security procedures and compliance standards.</li><li>
Customer Focus &ndash; Delivers professional and helpful service to all end-users.</li><li>
Accountability &ndash; Takes ownership of support tasks and ensures completion.</li><li>
Collaboration &ndash; Works cooperatively with IT team members and stakeholders.</li><li>
Adaptability &ndash; Learns and applies new technologies and procedures quickly.</li></ul> 
Why you'll be a good fit:
Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you&rsquo;ll bring the following
Results - We are passionate about winning.
Agility - We proactively anticipate, respond and pivot to ensure MCU wins.
Integrity - We operate with the highest ethical standards and highest degree of honesty.
Belonging - We cultivate a culture of inclusion and teamwork.
Ownership - We take personal responsibility and hold ourselves accountable for the results. 
What we can offer you:
Competitive compensation, medical and dental benefits.
401K with employer match
Flexible paid time off
Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including, but not limited to knowledge, skills and abilities, as well as geographic location. Incentives and/or benefits packages may vary depending on the position. 
Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws.
We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.</div>

Desktop Technician Level 1

School of Visual Arts

<div>JOB TITLE: Technical Support Specialist
JOB POSTED: February 27, 2026
DEPARTMENT: Administrative and Network Services
REPORTED TO: Director of Information Technology and Desktop Support Manager
SCHEDULE: FT, Non-Exempt (Hourly), Mon-Fri, 9 am-5 pm EST
COMPENSATION: $60,000 annual salary, overtime eligible 
POSITION OVERVIEW:
Under the supervision of the Director of Information Technology and the Desktop Support Manager, the Technical Support Specialist will provide high-quality end-user support for the various constituents at the School of Visual Arts (SVA). User groups include Administrative and Academic Staff, Students, and Faculty. End-user devices include desktop computers, laptops, printers, and mobile phones. Users are located in 12 buildings on the Manhattan campus and at home.
DUTIES AND RESPONSIBILITIES:
<ul><li>Responsible for quality end-user support and proactive maintenance of administrative desktop hardware, software, and peripherals &ndash; this includes assets owned and managed by the college.</li><li>
Responsible for the updating and maintenance of the administrative desktop asset database, including data entry, tracking warranty and service contracts, and the registration of all hardware and software purchases.</li><li>
Assist with setting up, configuring, and deploying desktops, laptops, mobile devices, printers, and other IT equipment.</li><li>
Perform routine maintenance tasks, including software updates, system backups, and antivirus management.</li><li>
Collaborate with other IT team members to escalate complex issues and follow up on resolution.</li><li>
Work with third-party vendor support groups as needed to resolve technical problems.</li><li>
Works with Active Directory and other service delivery systems.</li><li>
Document support activities, solutions, and procedures for future reference. 
Assist in the development and implementation of IT policies and procedures.</li><li>
Responsible for helping students set up their computers for Internet access in the residence halls.</li><li>
Assists with minor and major office moves, adds, changes, and acts as liaison between the IT Department and other offices.</li><li>
Trains and orients employees on the use of hardware, software, and telephone systems.</li><li>
Takes on a support leadership role for assigned point web applications and enterprise systems as they are deployed to the college.</li><li>
SVA is a broad constituency of community members (end users) all of whom the IT team interacts with daily. This includes administrative office staff, academic office staff, faculty, students, alumni, and the public.</li><li>
Collaboration is the key to success. For SVA IT, key collaborative operations groups include Audio Visual Services, Facilities (Physical Plant), Security Services (Campus Safety), and Resource Management (Office Services).</li><li>
Students, Staff, and Faculty in a Higher Education environment are not on a fixed 9 am-5 pm schedule, waiting for support like a typical office. The technician should be comfortable following up with end users to agree on a mutually convenient time to troubleshoot the issue.
</li><li>Other job-related duties as assigned</li></ul>
SUPERVISORY RESPONSIBILITIES:
<ul><li>None.</li></ul>
MINIMUM QUALIFICATIONS:
<ul><li>Bachelor of Arts or Bachelor of Science in Information Technology or a closely related field is required.</li><li>
Candidates without a degree may substitute at least four (4) years of professional experience in the Information Technology field or equivalent technical training.</li></ul>
PREFERRED QUALIFICATIONS:
<ul><li>Experience with Microsoft Intune for Windows endpoints and JAMF Pro for macOS endpoints and iOS devices.</li><li>
Fluency in standard software and desktop operating systems, including Windows, macOS, Microsoft Office, FileMaker, Adobe Creative Cloud, web browsers, and antivirus software</li><li>
Certifications in CompTIA A+, Network+, or Google Workspace</li></ul>
KNOWLEDGE, SKILLS, AND ABILITIES:
<ul><li>Knowledge in the Google Workspace environment (Gmail, Google Drive, Google Meet, etc.).</li><li>
Knowledge of software, hardware, and best practices and procedures to support these systems.</li><li>
Knowledge of standard applications and operating systems (e.g., Microsoft Intune for Windows endpoints and JAMF Pro for macOS endpoints and iOS devices), remote desktop applications such as TeamViewer, and virtual environments.</li><li>
Knowledge of Windows operating systems (Windows 10/11) and Microsoft 365 web and desktop apps.</li><li>
Knowledge of basic networking concepts (TCP/IP, DNS, DHCP).</li><li>
Skilled in incident reporting, troubleshooting, and problem-solving skills - including clearly communicating the technical nature and resolution of trouble tickets with colleagues in the IT support group. When required to meet our customer SLAs, the timely escalation of complex tickets to other members in the IT department is expected.
</li><li>Skilled in assessing, analyzing, responding to, and satisfying end-user requests - including clearly and professionally communicating with end users (in-person, over the phone, and in writing), walking them through the troubleshooting process, following up on issue resolution, confirming ticket resolution, and courteously handing off or escalating tickets when needed.</li><li>
Skilled in effective verbal and written communication - required to always be conscientious of the constituent group (student, staff, faculty, alumni) with whom they are interacting. Each group has a different level of technical expertise and expectations of IT support. End-user retail computer support for the public is an example of the diverse range of individual personalities and ages that the technician will interact with.</li><li>
Skilled in planning, organizing, and providing close attention to detail in daily tasks.</li><li>
Ability to work independently, multitask, prioritize, delegate, and manage several open issues at one time.</li><li>
Ability to research, identify, learn, analyze, and maintain knowledge of trends, new technologies, and adapt to changing environments in specialized areas.</li><li>
Ability to work with frequent interruptions and changes in priorities.</li><li>
Ability to resolve/define problems or situations, collect data, establish facts, and draw valid conclusions requiring the exercise of good judgment.</li><li>
Ability to write routine documentation, reports, and other correspondence.</li><li>
Ability to work independently, proactively, and collaboratively within a fast-paced and agile team environment.</li><li>
Ability to establish and maintain good working relationships with other employees, students and stakeholders.
</li></ul>PHYSICAL REQUIREMENTS OR WORKING CONDITIONS:
<ul><li>Schedule: Full-time schedule (35 hrs per week), Monday-Friday, 9 am-5 pm EST. May be required to work additional hours outside of the regular work schedule. Willingness to work outside designated office hours as needed for special events.</li><li>
136 W. 21st Street, NYC, NY 10010. The employee's desk will be in one of the IT department's three primary office spaces on campus.</li><li>
Travel: SVA operates 8 primary buildings, 4 residence halls, and 3 ancillary sites. The employee will be expected to move among all 15 facilities, with a focus on the 8 primary buildings located in an east&ndash;west cluster along the 23rd Street corridor in Manhattan. Transportation via ride-share services is available for moving equipment and urgent situations. The team mainly walks between the Manhattan sites</li><li>
Flexible hybrid schedule, typically three days in the office and two days remotely; alternate shifts may include 11 am&ndash;7 pm to cover later academic support hours</li><li>
While working remotely, you will be required to maintain the same hours of work as would be performed in the office; follow the department's procedures in completing assigned job tasks; and be available during the employee's working hours via the department's established communication methods (i.e. Google chat, Slack, phone, etc.)
</li><li>Able to lift a minimum of 25 lbs. This is the typical boxed weight of a 24-inch iMac 2024 computer or a typical desktop printer, both of which are required to be moved around in an office space.</li><li>
Must have manual dexterity to operate a computer keyboard.</li><li>
Ability to work in an office environment on a college campus.</li><li>
Ability to use team communications tools, including Gmail, Google Chat, WhatsApp, Zoom, and Slack. The technician is expected to communicate effectively through these standard channels, both when in the office and working remotely.
</li></ul>APPLICATION INSTRUCTIONS
To be considered for this position, candidates must submit the following:
<ul><li>Cover Letter - Describe your interest in the position and how your qualifications meet the stated requirements.</li></ul>
<ul><li>Resume or CV - Include relevant experience and key responsibilities.</li></ul>
WORKING AT SVA
The School of Visual Arts has been a leader in the education of artists, designers, and creative professionals for more than seven decades. With a faculty of distinguished working professionals, a dynamic curriculum, and an emphasis on critical thinking, SVA is a catalyst for innovation and social responsibility. Comprising over 7,000 students at its Manhattan campus and over 41,000 alumni from 128 countries, SVA also represents one of the most influential artistic communities in the world. For more information about the College's 30 undergraduate and graduate degree programs.
Click here (https://sva.edu/about/about-sva/working-at-sva) to learn what it's like to work at SVA.
The School of Visual Arts is an equal-opportunity employer. Diversity and inclusion is a core principles of the College. SVA enjoys a community that represents a significant number of historically underrepresented groups, including diverse ethnic and religious backgrounds, gender identities, and abilities, as well as individuals from foreign countries. All are encouraged to apply.</div>

Technical Support Specialist

Milestone Technologies, Inc.

<div>
 
 We are looking for an IT Service Desk Analyst to support one of our best clients onsite in Lower Manhattan, New York!
 
 
 
 
 
 This role is a service desk/IT support bar - Experience providing in-person support in a heavy MAC environment is needed.
 
 
 
 
 
 We are looking for candidates with:
 
 <ul>
 <li>
 
 Confidence
 
 &ndash; Comfortable in what they know and honest about what they don&rsquo;t. Knows how to escalate
 </li>
 <li>
 
 Poise
 
 &ndash; Professional demeanor, even under pressure.
 </li>
 <li>
 
 Clear and concise communication
 
 &ndash; Able to articulate thoughts succinctly and effectively.
 </li>
 <li>
 
 Aspirations and ambition
 
 &ndash; Motivated to grow, learn, and take on new challenges.
 </li>
 <li>
 
 Drive
 
 &ndash; Demonstrates initiative and a strong work ethic.
 </li>
 </ul>
 
 
 
 
 As you review candidates, please prioritize these traits when assessing fit and please probe for examples that highlight these qualities.
 
 
 
 
 <ul>
 <li>
 Technical Environment &ndash; Looking for candidates who have this experience/tools:
 </li>
 <li>
 70% Mac, 30% Windows
 </li>
 <li>
 Windows physical hardware + VDIs (primarily Linux VDIs, some Windows VDIs but not much and trying to get away from)
 </li>
 <li>
 Collaboration tools: Google Workspace, Zoom, Slack
 </li>
 <li>
 Ticketing: FreshService is primary, use Jira secondary for engineering projects
 </li>
 <li>
 A lot of their tickets are related to onboarding/account provisioning/access management related &ndash; use Okta and Collide for that
 </li>
 <li>
 MDM: JAMF &amp; Intune
 </li>
 <li>
 Use Zoom Rooms for AV/VC &ndash; if someone has AV/VC skills, that&rsquo;s great/a plus &ndash; will be doing more and more events
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Responsibilities:
 
 </li>
 <li>
 The IT Service Desk Technician provides basic technical assistance and support to internal end users as well as augments the IT Service Desk Team by performing repetitive tasks and functions, such as imagining hardware, swapping devices, and counting IT hardware inventory.
 </li>
 <li>
 Be the face of IT to corporate employees in the respective office location.
 </li>
 <li>
 Ensure that the physical IT technology in the office is operational (e.g. AV rooms, Wi-Fi, badge readers, cameras, etc).
 </li>
 <li>
 Oversee the suite of collaboration tooling in use and ensure end users have great experiences using the tools provided.
 </li>
 <li>
 Work to improve the procurement and asset management practices for IT hardware and software.
 </li>
 <li>
 Be responsible for the physical inventory of computer assets and ensure the local equipment is tracked efficiently and securely.
 </li>
 <li>
 Work with Finance and IT leadership to manage budgets and costs for IT spend.
 </li>
 <li>
 Work with the broader IT team to provide training, documentation, and learning opportunities to peers and IT staff on support processes and techniques.
 </li>
 <li>
 Execute standard Onboarding &amp; Offboarding processes for employees joining and leaving the company.
 </li>
 <li>
 Engage directly with employees and internal users who are experiencing IT related service issues. Resolve incidents such as network access, hardware break/fix, and software related problems as well as execution of defined service requests (e.g., installing licensed software, provisioning user access to software applications).
 </li>
 <li>
 Use defined escalation processes to escalate support issues that require staff with specialized skills or higher-level administrative permissions to resolve.
 </li>
 <li>
 Utilize standard operation procedures (SOPs) to perform routine tasks and work with engineering teams to define new SOPs for common support functions.
 </li>
 <li>
 Participate in after-hours, on-call support rotation.
 </li>
 <li>
 Could be required to lift laptops and other IT equipment, boxed or unboxed, up to 35lbs.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Required Skills:
 
 </li>
 <li>
 3+ years of IT end user support experience in a Windows and MAC environment
 </li>
 <li>
 Prior experience providing Desktop Support at Tier 2 levels as well as being in an active member of an on-call support rotation.
 </li>
 <li>
 Experience using desktop imagining and MDM tools, such as Intune, SmartImager, Imperious, and SmartDeploy.
 </li>
 <li>
 Thorough knowledge of PC hardware, PDA devices, desktop software, Windows 10 and 11, O365, anti-virus, internet browsers, and network connectivity.
 </li>
 <li>
 Hands-on experience working with and updating support tickets in a ticket management platform such as ServiceNow, Zendesk, or Jira.
 </li>
 <li>
 Customer focused approach to delivering excellent service and support to internal customers.
 </li>
 </ul>
 
 
</div>

Information Technology Service Desk Technician

IT Accel, Inc.

<div>
 Job Description:
 
 
 This role provides Level 1 and Level 2 technical support for global offices in a fast-paced environment, supporting end users and maintaining modern workplace technologies.
 
 
 Responsibilities include, but are not limited to:
 
 
 <ul>
 <li>
 Assist with Moves, Adds, and Changes (MAC)
 </li>
 <li>
 Build, deploy, and maintain end-user devices
 </li>
 <li>
 Track, prioritize, document, and resolve incident tickets
 </li>
 <li>
 Manage and audit hardware and software inventory
 </li>
 <li>
 Provide technical guidance and training to end users
 </li>
 <li>
 Troubleshoot advanced technical issues
 </li>
 <li>
 Support and maintain O365, VDI, and mobile environments
 </li>
 <li>
 Maintain strong responsiveness, communication, and professionalism
 
 
 </li>
 </ul>
 Required Skills:
 
 
 <ul>
 <li>
 Windows 11 Enterprise and Microsoft Office 365
 </li>
 <li>
 Active Directory administration (structure, policies, management)
 </li>
 <li>
 Network fundamentals (connections, components, protocols)
 </li>
 <li>
 Local and remote end-user support experience
 </li>
 <li>
 Intune Mobile Device Management
 </li>
 <li>
 Experience supporting laptops and desktop hardware
 </li>
 <li>
 Experience using AI tools such as Copilot, ChatGPT, or Claude for troubleshooting
 
 
 </li>
 </ul>
 Preferred Skills:
 
 
 <ul>
 <li>
 VOIP systems administration
 </li>
 <li>
 Enterprise video conferencing systems
 </li>
 <li>
 Patch management and software deployment
 </li>
 <li>
 Python or PowerShell scripting
 </li>
 <li>
 Knowledge of network and internet security
 </li>
 <li>
 Familiarity with ITIL processes and incident management
 
 
 </li>
 </ul>
 Required Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree required
 </li>
 <li>
 1-3 years of professional IT support experience
 </li>
 <li>
 Experience providing white-glove support in a fast-paced environment
 </li>
 <li>
 Strong troubleshooting skills and ability to work independently
 </li>
 <li>
 Participation in an on-call rotation is required
 
 
 </li>
 </ul>
 #itacceljobs
</div>

Service Desk Specialist

METARPO

Must Have Skills: Desktop Support Engineer, White Glove Support, Mac OS environments Nice to have skills: Good communication and problem-solving skills
 
Role Overview: 
We are seeking an experienced Desktop Support Engineer with strong expertise in White Glove Support for Executive Leadership Team (ELT) users of a high end premium retail organization. This role demands exceptional communication skills, deep technical knowledge, and a strong customer first mindset. The engineer will support high visibility VIP executives, ensuring seamless technology experience with minimal downtime.
 
Key Responsibilities: 
? Provide first-level and second-level technical support to end users.
 ? Install, configure, and upgrade hardware, software, and peripheral devices.
 ? Troubleshoot system issues including desktops, laptops, printers, networks, and applications.
 ? Perform system maintenance, diagnostics, and updates as required.
 ? Manage user accounts, permissions, and workstation configurations.
 ? Resolve issues through remote troubleshooting tools when required.
 ? Document technical issues, resolutions, and maintain logs for future reference.
 ? Coordinate with internal teams or external vendors for unresolved issues.
 ? Ensure minimal downtime by proactively identifying and resolving potential issues.
 
Required Skills & Qualifications: 
? Proven work experience as a Desktop Support Engineer, IT Support Technician, or similar role.
 ? Strong understanding of Windows OS, basic networking, and system configurations.
 
? Hands-on experience in installing and troubleshooting: 
o Operating systems
 o Software applications
 o Hardware components
 ? Familiarity with remote support tools (e.g., AnyDesk, TeamViewer, MS Quick Assist, etc.).
 ? Excellent communication skills with the ability to explain technical topics clearly.
 ? Strong problem-solving attitude and ability to work under minimal supervision.
 ? Customer-focused approach with a commitment to delivering high-quality support.
 
Preferred Qualifications: 
Certifications such as CompTIA A , Microsoft MCP/MCSA, or equivalent.
 Knowledge of ITSM tools like ServiceNow, Jira, ManageEngine, etc.
 Experience in Active Directory, user account management, and basic network troubleshooting.
 
Experience working in luxury retail, executive offices, or high-pressure corporate environments.
 Certifications such as CompTIA A , Microsoft MCP/MCSA, ITIL Foundation, or equivalent.
 Familiarity with end-user device lifecycle management and asset tracking

White Glove Support Engineer

Police Athletic League

<div>Position: IT Support Technician
Who we are: The Police Athletic League (PAL) of New York City is an independent youth development nonprofit organization and has been a vibrant and vital institution, serving as an effective, critical bridge between police and communities across all five boroughs of the City since 1914. PAL operates diverse programs for children as young as 2 years old to young adults. Programs include Head Start, after-school programs and summer day camps for elementary, middle and high school youth, and summer Playstreets. PAL also runs evening teen centers and college readiness programs, youth employment, and juvenile justice programs. Staying true to PAL&rsquo;s roots, a cornerstone of our youth development strategy includes offering competitive and recreational sports for children of all ages. At PAL, we&rsquo;re devoted to empowering communities and building the best places to work, and that goes for our own teams too.
Position Summary:
PAL is seeking an IT Support Technician to support the day-to-day upkeep of computer systems, hardware, and IT infrastructure. He or she will be responsible for on-site support across all PAL&rsquo;s NYC 17 locations for networked PCs, laptops, VOIP phones, PAL issues mobile phones, printers, PAL&rsquo;s Microsoft Active Directory domain and hosted in Azure and locally and troubleshooting various network devices including switches and routers. Additionally, PAL relies heavily on the Office 365 Suite online tools, to support both on-site and hybrid work for all staff. The IT support Engineer will work closely with the Operations team, PAL&rsquo;s IT Business Partner providing enterprise managing IT services.
The IT Support Technician will report to the Director of Operations and work collaboratively with other Operations and IT staff.
What you&rsquo;ll do:
Technical Support and Troubleshooting:
<ul><li>Install, configure and troubleshoot hardware, software, networking, peripherals, operating systems issues.
</li><li>Support new desktop, laptop and mobile phone user setup and mobile device management solution, including orienting staff on new equipment.
</li><li>Serve as one of the primary contact to support internal company, end users, and IT operations
</li><li>Update PAL&rsquo;s IT Ticketing system to ensure that all tickets are resolved and documented appropriately
</li><li>Provide on-site critical support at PAL locations to troubleshoot, resolve, and accurately documents various technical problems and resolutions (i.e. software, hardware and company specific applications)
</li></ul>IT Administration and Maintenance:
<ul><li>Responsible for hardware and software inventory management and administration
</li><li>Administration of Microsoft Exchange 365 and Active Directory
</li><li>Assist with IT projects including new IT system implementations and upgrades
</li><li>Apply analytical skills in order to solve complex technical problems and recommend alternatives
</li><li>Support day to day administrative operations such as account management, application monitoring, and staff scheduling needed to maintain systems.
</li><li>Coordinate with HR to support IT onboarding and off-boarding tasks for new employees including AD account management and IT equipment set up / provisioning
</li><li>Troubleshoot and coordinate issues with PAL&rsquo;s Internet Service Provider Vendors and other IT vendors.
</li></ul>IT Project Management and Customer Service:
<ul><li>Provide the highest level of technical support to employees locally and remotely
</li><li>Establish and maintain effective working relationships with company staff, vendors, and IT business partners using strong customer service skills
</li><li>Respond promptly and clear to any tickets submitted in PAL&rsquo;s IT ticketing system and keep the ticketing information up to date.
</li><li>Work closely with PAL management team &amp; PAL&rsquo;s IT Business Partner to assure seamless communication between computers and network-based systems and peripherals.
</li><li>Continuously document IT operations process to assist with maintaining knowledge base
</li><li>Performs other IT related duties as required
</li></ul><ul><li>High school degree required; further education or certifications in IT, or related fields preferred
</li><li>Excellent computer skills, including proficiency in using Microsoft O365, Windows 10, Active Directory, Azure AD and Group Policy Office System Center Endpoint Protection, VPN
</li><li>Microsoft Certified Professional certification or other industry Certification preferred
</li><li>Basic network technology knowledge (LAN/WAN and wireless)
</li><li>Hardware experience must include desktops, laptops, Smartphones, VoIP phones, printers and scanners
</li><li>Ability to juggle multiple priorities, change &amp; adapt to organizational needs as they develop
</li><li>Effectively communicate complex technical issues both orally and in writing
</li><li>Experience in software/hardware configuration and deployment, and systems administration
</li><li>Monitoring server usage, internet service outages and IT support ticking queue
</li><li>Solid technical &amp; troubleshooting skills
</li><li>Ability to work independently and as a member of a team
</li><li>Strong problem-solving skills and ability to learn quickly
</li><li>Must thrive in a complex, multi-stakeholder environment
</li><li>Ability to lift and carry computer components up to 40 lbs. per item
</li><li>Ability to travel across NYC locations, Driver&rsquo;s license preferred
</li><li>Ability to quickly get up to speed and master new applications and software is critical
</li><li>Exceptional hardware and software problem-solving and analytical abilities
</li><li>Demonstrated proficiency with IT rollouts, migrations and upgrades are required
</li></ul>Compensation: The part-time role hourly rate is $22 - $27/hour with a maximum of 28/hours per week. Where the finalist falls in this range will be commensurate with skills and experience
Benefits: PAL offers a comprehensive benefits package for part-time employees which includes sick time, an employee assistance program, training and more!
Location: This role is located at our headquarters located at 34 1/2 East 12th Street New York, NY 10003. Travel locally within NYC to any one of our program sites may be needed ad-hoc.
At the Police Athletic League, we seek people who are talented, creative and passionate to help create a more inclusive city and better futures for our youth. We&rsquo;re devoted to empowering communities and building the best places to work, and that goes for our own teams too.
The Police Athletic League is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected characteristic including, but not limited to, an individual&rsquo;s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy
Employment with PAL is contingent upon successful completion of all the Agency&rsquo;s lawful pre-employment checks, which may include a background check.</div>

IT Support Technician (Part Time)

Twine

<div>
 This role is ideal for a creative and results-driven social media professional passionate about producing engaging content for Instagram and TikTok. You will be responsible for developing and executing content strategies that resonate with audiences, drive engagement, and support the growth of a dynamic service business. The position offers a hybrid working arrangement in New York, providing flexibility while maintaining collaboration with the team. There is potential for ongoing work based on performance and business needs.
 
 
 
 Deliverables
 
 
 
 <ul>
 <li>
 Develop and implement content calendars for Instagram and TikTok
 </li>
 <li>
 Produce high-quality short-form videos tailored to each platform
 </li>
 <li>
 Write compelling captions and social copy that align with brand voice
 </li>
 <li>
 Monitor trends and adapt content strategies to maximize reach and engagement
 </li>
 <li>
 Collaborate with internal stakeholders to ensure content aligns with business objectives
 </li>
 <li>
 Track and report on content performance metrics
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Proven experience creating social media content, particularly for Instagram and TikTok
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 Strong video production and editing skills using mobile and desktop tools
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 Excellent written communication skills with a knack for crafting engaging captions
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 Creative mindset with the ability to generate fresh content ideas
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 Understanding of social media analytics and performance metrics
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 Ability to work both independently and collaboratively in a hybrid New York-based environment
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 Reliable, organized, and able to meet deadlines
 
 
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 </ul>
 
 About Twine
 
 
 
 Twine is a leading freelance marketplace connecting top freelancers, consultants, and contractors with companies needing creative and tech expertise. Trusted by Fortune 500 companies and innovative startups alike, Twine enables companies to scale their teams globally.
 
 
 
 Our Mission
 
 
 
 Twine's mission is to empower creators and businesses to thrive in an AI-driven, freelance-first world.
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Social Media Content Creator

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