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director of spa and guest experience

Qiddiya | القدية

<div>
 Qiddiya Investment Company is leading the way in Saudi Arabia's entertainment and tourism sector, and we are seeking an innovative Director - Development (Guest Arrival Experience) to join our dynamic team. This pivotal role focuses on the Guest Arrival Experience outcomes with the ROW for our ambitious development projects, ensuring smooth execution and compliance with regulatory requirements.
 
 
 The Director - Development (Guest Arrivals Experience) will be responsible for overseeing the development of the brief, Masterplanning, Design and Construction of all assets associated with Landscaping design and the Guest Arrival Experience within the ROW district. They will maintain accountability for governance, compliance and commercial / Cost management for all GAE projects that are delivered within their geographical remit.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Oversee the preparation of project briefs, business case, planning, design, logistics, implementation, stakeholder engagement and management, project controls, operator handover and closeout.
 </li>
 <li>
 Review and update development brief outlining district scope including objectives, timing and budget to guide the concept's overall direction
 </li>
 <li>
 Conduct site visits, respond to queries, assess and review bids; technical and commercial to ensure successful delivery of all assets / Projects
 </li>
 <li>
 Engage with key stakeholders, government entities, operators and other Qiddiya districts teams
 </li>
 <li>
 Manage the achievement of the team's objectives through effective leadership by setting individual objectives, managing performance and developing the team to maximize performance
 </li>
 <li>
 Provide overall direction and guidance to mentor, coach, motivate and challenge team players
 </li>
 <li>
 Working closely with the portfolio leads (Places and Public Realm, Development Marketing, Destination Marketing and Projects) coordinate the design, approval and delivery of integrated outcomes to enhance the Visitor experience to Qiddiya City
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Engineering or a related field (Master's preferred)
 </li>
 <li>
 A minimum of 10-15 years of experience in major programs or a similar field
 </li>
 <li>
 Demonstrated expertise in coordination of public realm for large-scale projects
 </li>
 <li>
 Strong understanding of local regulations, legal processes, and compliance requirements
 </li>
 <li>
 Exceptional project management and organizational skills
 </li>
 <li>
 Excellent negotiation, communication, and interpersonal skills
 </li>
 <li>
 Ability to lead cross-functional teams and manage stakeholder expectations effectively
 </li>
 <li>
 Proficiency in project management and GIS software applications
 </li>
 </ul>
</div>

Director - Development (Guest Arrival Experience) (NAS5-MDUWFP260174)

Qiddiya Investment Company

<div>Qiddiya Investment Company is leading the way in Saudi Arabia's entertainment and tourism sector, and we are seeking an innovative Director - Development (Guest Arrival Experience) to join our dynamic team. This pivotal role focuses on the Guest Arrival Experience outcomes with the ROW for our ambitious development projects, ensuring smooth execution and compliance with regulatory requirements.
The Director - Development (Guest Arrivals Experience) will be responsible for overseeing the development of the brief, Masterplanning, Design and Construction of all assets associated with Landscaping design and the Guest Arrival Experience within the ROW district. They will maintain accountability for governance, compliance and commercial / Cost management for all GAE projects that are delivered within their geographical remit.
Key Responsibilities:<ul>
<li>
Oversee the preparation of project briefs, business case, planning, design, logistics, implementation, stakeholder engagement and management, project controls, operator handover and closeout.
</li><li>Review and update development brief outlining district scope including objectives, timing and budget to guide the concept&rsquo;s overall direction.</li>
<li>Conduct site visits, respond to queries, assess and review bids; technical and commercial to ensure successful delivery of all assets / Projects.</li>
<li>Engage with key stakeholders, government entities, operators and other Qiddiya districts teams.</li>
<li>Manage the achievement of the team&rsquo;s objectives through effective leadership by setting individual objectives, managing performance and developing the team to maximize performance.</li>
<li>Provide overall direction and guidance to mentor, coach, motivate and challenge team players.</li>
<li>Working closely with the portfolio leads (Places and Public Realm, Development Marketing, Destination Marketing and Projects) coordinate the design, approval and delivery of integrated outcomes to enhance the Visitor experience to Qiddiya City.</li>
</ul>
Requirements<ul>
<li>
Bachelor's degree in Engineering or a related field (Master's preferred)</li>
<li>A minimum of 10-15 years of experience in major programs or a similar field.</li>
<li>Demonstrated expertise in coordination of public realm for large-scale projects.</li>
<li>Strong understanding of local regulations, legal processes, and compliance requirements.</li>
<li>Exceptional project management and organizational skills.</li>
<li>Excellent negotiation, communication, and interpersonal skills.</li>
<li>Ability to lead cross-functional teams and manage stakeholder expectations effectively.</li>
<li>Proficiency in project management and GIS software applications.</li></ul></div>

<div>Qiddiya Investment Company is on the lookout for a visionary Development Director to lead the development of cutting-edge museums that showcase art, culture, and heritage while supporting Qiddiya's ambition as a global entertainment hub. This role is crucial in creating engaging spaces that inspire visitors and enrich the community.
The ideal candidate will oversee all phases of museum project development, from inception to realization, working closely with various teams to ensure a seamless and impactful execution.<h3 class="jobSectionHeader">
Responsibilities</h3><ul>
<li>Lead the strategic planning and development of museum projects within Qiddiya, integrating narrative and cultural insights into the design process.</li>
<li>Collaborate with architects, curators, and designers to create compelling and interactive exhibits that reflect local and global heritage.</li>
<li>Conduct comprehensive market research to identify trends and community interests that inform the design and programming of the museums.</li>
<li>Ensure all development projects adhere to budgetary guidelines and are completed on schedule, maintaining high-quality standards throughout.</li>
<li>Engage with local and international stakeholders, including cultural organizations and community groups, to cultivate support and collaboration.</li>
<li>Oversee compliance with safety, accessibility, and environmental regulations in the development and operation of museum facilities.</li>
<li>Prepare detailed reports and presentations for the executive team to keep them informed of project status, challenges, and achievements.</li>
<li>Encourage and implement innovative ideas that enhance visitor engagement and educational experiences within the museums.</li>
<li>Establish and maintain relationships with sponsors and funding organizations to secure financial support for museum initiatives.</li>
<li>Stay current with museum and exhibit design trends to continuously enhance the quality and appeal of the facilities.</li>
</ul>
Requirements<ul>
<li>
Bachelor's degree in Real estate Development, Museum Studies, Architecture, Project Management, or a related field (Master's degree preferred).</li>
<li>At least 10-12 years of experience in senior leadership roles within Development of cultural assets, particularly in museum development or similar environments.</li>
<li>Strong leadership capabilities with experience in managing multidisciplinary teams.</li>
<li>Exceptional communication and networking skills for stakeholder engagement and partnership development.</li>
<li>Ability to analyze data and trends to inform decision-making in project development.</li>
<li>Familiarity with sustainability practices and regulations applicable to museum development.</li>
</ul>
Benefits
Offering a comprehensive compensation and benefits package.</div>

Development Director - Museums - SPA181

<div>At Qiddiya Investment Company, we are pioneering the future of entertainment in Saudi Arabia and seeking a highly skilled Director - MEP - Commercial Office to join our dynamic team. This key leadership position is responsible for overseeing all mechanical, electrical, and plumbing (MEP) operations within our commercial office projects, ensuring excellence in design, execution, and sustainability.
In this role, you will be charged with directing MEP project teams, coordinating with contractors, engineers, and other stakeholders to deliver projects that adhere to our quality standards and project timelines. Your expertise will be critical in implementing innovative technologies and processes that enhance operational efficiency and reduce environmental impact.
As a Director, you will not only lead technical teams but also play a pivotal role in strategic decision-making, budget management, and compliance with relevant regulations and safety standards. If you possess a strong technical background paired with exceptional leadership skills and are passionate about shaping the future of entertainment infrastructure, we invite you to apply.<h3 class="jobSectionHeader"> 
Responsibilities</h3><ul>
<li>Oversee the planning, design, and implementation of MEP systems within commercial office projects.</li>
<li>Lead and mentor multidisciplinary teams to ensure project success and adherence to timelines.</li>
<li>Coordinate with external contractors and project partners to ensure smooth project execution.</li>
<li>Conduct feasibility studies and budget assessments for MEP systems.</li>
<li>Implement best practices in energy efficiency and sustainability in all MEP projects.</li>
<li>Ensure compliance with health, safety, and environmental regulations.</li>
<li>Serve as the main point of contact for MEP-related communications with stakeholders and upper management.</li>
</ul>Requirements<ul>
<li>
10-15 relevant years of experience in mechanical, electrical, or plumbing engineering, with at least 5 years in a managerial role.</li>
<li>Strong knowledge of MEP systems design and construction in commercial settings.</li>
<li>Proven track record of successful project delivery within budget and time constraints.</li>
<li>Excellent leadership, communication, and team-building skills.</li>
<li>Familiarity with the latest MEP technologies and sustainable practices.</li>
<li>Ability to work collaboratively in a fast-paced and diverse environment.</li>
<li>Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related field</li></ul></div>

Director - MEP - Commercial Office - SPA 358

<div>The Senior Director - Sports Customer Experience &amp; Commercial Strategy at Qiddiya Investment Company will be a key leader in delivering a world-class sporting experience. This role combines strategic oversight of customer engagement in sports with the development of commercial strategies that promote growth and sustainability across all sports initiatives.
Role Overview:
This role will lead the design and delivery of exceptional customer experiences across all sports assets within the property development portfolio, encompassing both physical environments and digital platforms. The position is pivotal in shaping early-stage experiential concepts for individual sports assets and the broader masterplan districts they integrate with.
In conjunction with development leads and key stakeholders develop and implement the Sports Business Unit Customer Experience Strategy based on the company-wide Customer Experience Framework, ensuring consistency while tailoring it to the unique needs of sports assets and their audiences.
Additionally, the role will lead the Sports Business Unit&rsquo;s digital and technology Subject Matter Experts (SMEs) to create customer experience strategies for digital and technology touchpoints, ensuring seamless integration between physical and digital experiences.
Working with Strategy &amp; Asset Management drive brand/IP partnerships, identify commercial opportunities, and collaborate with internal teams to develop cohesive sales and marketing strategies for VIP inventory and sponsorship deals. This includes overseeing the creation of marketing suites and other experiential tools to support asset positioning and revenue generation.
Key Responsibilities:
Customer Experience Strategy &amp; Concept Development<ul>
<li>
Develop the Sports Business Unit Customer Experience Strategy at a portfolio and asset level aligned with the company-wide Customer Experience Framework.</li>
<li>Define and lead the customer experience design for all sports assets (physical and digital).</li>
<li>Lead digital and technology SMEs to develop strategies for digital and technology-driven customer experiences.</li>
<li>Create early-stage USP experiential concepts for sports assets and masterplan districts.</li>
<li>Ensure alignment of experiential concepts with overall masterplan vision and brand positioning.</li>
</ul>
Brand Partnerships &amp; Commercial Strategy<ul>
<li>
Identify and secure potential brand and IP partners in conjunction with the strategy team.</li>
<li>Explore and evaluate commercial opportunities for sports assets and masterplan districts.</li>
<li>Collaborate with finance, strategy &amp; commercial teams to build business cases for new initiatives.</li>
</ul>
Sales &amp; Marketing Integration<ul>
<li>
Work with in-house departments to create a cohesive sales and marketing strategy for VIP inventory and sponsorship deals.</li>
<li>Oversee the development of marketing suites or similar experiential environments to support asset promotion.</li>
<li>Ensure marketing and sales strategies reflect premium positioning and deliver strong ROI.</li>
</ul>
Cross-Functional Collaboration<ul>
<li>
Partner with design, development, and operations teams to ensure customer experience concepts are feasible and scalable.</li>
<li>Liaise with digital teams to integrate technology-driven experiences into physical assets.</li>
<li>Maintain strong relationships with external agencies and partners to deliver innovative solutions.</li>
</ul>
Requirements<ul>
<li>
Proven experience in customer experience design, ideally within sports, entertainment, or hospitality sectors.</li>
<li>Strong background in digital strategy, technology integration, and innovation.</li>
<li>Expertise in commercial strategy, brand partnerships, and sponsorship sales.</li>
<li>Experience in concept development for large-scale assets or masterplan projects.</li>
<li>Excellent stakeholder management and cross-functional collaboration skills.</li>
<li>Ability to balance creative vision with commercial objectives.</li>
</ul>
Benefits
Offering a comprehensive compensation and benefits package.</div>

Senior Director - Sports Customer Experience & Commercial Strategy (SPA180)

Gathern | جاذر إن

<div>
 At
 
 Gathern
 
 , we're not just a platform, we're the homegrown Saudi success story that built and leads the
 
 alternative hospitality sector
 
 across the Kingdom. As the largest peer-to-peer vacation rental marketplace in Saudi Arabia, Gathern enables travelers to explore the country through
 
 authentic stays hosted by local residents
 
 🏡 while directly supporting
 
 Saudi Vision 2030
 
 by boosting tourism, empowering communities, and expanding accommodation supply.
 
 
 Backed by our
 
 SAR 270 million Series B funding round
 
 💸 led by
 
 Sanabil Investments (PIF-owned)
 
 and valuing Gathern at
 
 over SAR 1 billion!
 
 We're entering an exciting new chapter of growth, innovation, and regional expansion as we prepare for a future
 
 Tadawul listing
 
 📈.
 
 
 With
 
 5M+ users
 
 👥, guests from
 
 150+ nationalities
 
 🌍, a network of
 
 72,000+ hospitality units
 
 🏘️, and more than
 
 SAR 2 billion paid
 
 to
 
 33,000+ Saudi hosts
 
 , Gathern stands as one of the
 
 fastest-growing tech companies in the Kingdom
 
 , holding a
 
 44% national market share
 
 and
 
 53% in Riyadh!
 
 
 
 This is your opportunity to join a company that's
 
 redefining travel
 
 and
 
 shaping the future of tourism in Saudi Arabia!
 
 
 
 JOB PURPOSE: Lead the creation and growth of Gathern's Experiences vertical &mdash; a new business line designed to offer travelers cultural, adventure, and entertainment activities powered by local hosts and partners. The role is responsible for defining strategy, securing supply, driving demand, building commercial models, and ensuring operational excellence to establish Experiences as a sustainable and scalable business within Gathern's ecosystem.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Define and execute the Experiences vertical strategy, including positioning, growth plan, and roadmap aligned with Gathern's business objectives and vision
 </li>
 <li>
 Build and scale the supply base of Experience Hosts and partners, ensuring diversity, quality, and coverage across key Saudi regions and experience categories
 </li>
 <li>
 Develop and own the commercial and monetization model, including commissions, upsells, and partnerships, to achieve vertical revenue and profitability targets
 </li>
 <li>
 Collaborate with Product, Marketing &amp; Growth to design and launch the Experiences platform, ensuring seamless user journeys for both hosts and guests
 </li>
 <li>
 Lead go-to-market execution in partnership with Marketing and Growth teams, driving awareness, bookings, and repeat usage through data-driven campaigns
 </li>
 <li>
 Establish and monitor performance KPIs, including bookings, conversion, take rate, and satisfaction metrics, to track business health and scalability
 
 
 </li>
 </ul>
 Build and lead a high-performing cross-functional team, fostering collaboration between Business Development, Operations, and Product to ensure sustainable growth.
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's in Business, Management, or related field; MBA preferred
 </li>
 <li>
 10+ years in Business Development, operations, or strategy within hospitality, travel, or marketplaces
 </li>
 <li>
 Proven record in launching or scaling new business lines
 </li>
 <li>
 Deep understanding of Saudi tourism and Vision 2030 goals
 </li>
 <li>
 Strong leadership, analytical, and communication abilities; Arabic and English proficiency preferred
 </li>
 <li>
 Strategic Leadership - Shapes and drives the Experiences vision from concept to scale
 </li>
 <li>
 Commercial Acumen - Strong grasp of revenue models, pricing, and P&amp;L performance
 </li>
 <li>
 Team Leadership - Builds and motivates cross-functional teams to deliver results
 </li>
 <li>
 Partnership Management - Builds strong relationships with partners and tourism entities
 </li>
 <li>
 Customer Focus - Ensures superior customer experience across all touchpoints
 </li>
 </ul>
</div>

Director of Experiences

Gathern

<div>At Gathern, we&rsquo;re not just a platform, we&rsquo;re the homegrown Saudi success story that built and leads the alternative hospitality sector across the Kingdom. As the largest peer-to-peer vacation rental marketplace in Saudi Arabia, Gathern enables travelers to explore the country through authentic stays hosted by local residents while directly supporting Saudi Vision 2030 by boosting tourism, empowering communities, and expanding accommodation supply.
Backed by our SAR 270 million Series B funding round led by Sanabil Investments (PIF-owned) and valuing Gathern at over SAR 1 billion! We&rsquo;re entering an exciting new chapter of growth, innovation, and regional expansion as we prepare for a future Tadawul listing .
With 5M+ users , guests from 150+ nationalities , a network of 72,000+ hospitality units &#65039;, and more than SAR 2 billion paid to 33,000+ Saudi hosts, Gathern stands as one of the fastest-growing tech companies in the Kingdom, holding a 44% national market share and 53% in Riyadh!
This is your opportunity to join a company that&rsquo;s redefining travel and shaping the future of tourism in Saudi Arabia!
 JOB PURPOSE: Lead the creation and growth of Gathern&rsquo;s Experiences vertical &mdash; a new business line designed to offer travelers cultural, adventure, and entertainment activities powered by local hosts and partners. The role is responsible for defining strategy, securing supply, driving demand, building commercial models, and ensuring operational excellence to establish Experiences as a sustainable and scalable business within Gathern&rsquo;s ecosystem.
Responsibilities:<ul>
<li>
Define and execute the Experiences vertical strategy, including positioning, growth plan, and roadmap aligned with Gathern&rsquo;s business objectives and vision.</li>
<li>Build and scale the supply base of Experience Hosts and partners, ensuring diversity, quality, and coverage across key Saudi regions and experience categories.</li>
<li>Develop and own the commercial and monetization model, including commissions, upsells, and partnerships, to achieve vertical revenue and profitability targets.</li>
<li>Collaborate with Product, Marketing &amp; Growth to design and launch the Experiences platform, ensuring seamless user journeys for both hosts and guests.</li>
<li>Lead go-to-market execution in partnership with Marketing and Growth teams, driving awareness, bookings, and repeat usage through data-driven campaigns.</li>
<li>Establish and monitor performance KPIs, including bookings, conversion, take rate, and satisfaction metrics, to track business health and scalability.</li>
</ul>
Build and lead a high-performing cross-functional team, fostering collaboration between Business Development, Operations, and Product to ensure sustainable growth.
Requirements<ul>
<li>
Bachelor&rsquo;s in Business, Management, or related field; MBA preferred.</li>
<li>10+ years in Business Development, operations, or strategy within hospitality, travel, or marketplaces.</li>
<li>Proven record in launching or scaling new business lines.</li>
<li>Deep understanding of Saudi tourism and Vision 2030 goals.</li>
<li>Strong leadership, analytical, and communication abilities; Arabic and English proficiency preferred</li>
<li>Strategic Leadership &ndash; Shapes and drives the Experiences vision from concept to scale.</li>
<li>Commercial Acumen &ndash; Strong grasp of revenue models, pricing, and P&amp;L performance.</li>
<li>Team Leadership &ndash; Builds and motivates cross-functional teams to deliver results.</li>
<li>Partnership Management &ndash; Builds strong relationships with partners and tourism entities.</li>
<li>Customer Focus &ndash; Ensures superior customer experience across all touchpoints.</li></ul></div>

Explore 2873+ Director of spa and guest experience in Riyadh this December. Find roles across top companies and apply now to boost your career.

2873 director of spa and guest experience jobs IN Riyadh

Director - Development (Guest Arrival Experience) (NAS5-MDUWFP260174)

Director - Development (Guest Arrival Experience) (NAS5-MDUWFP260174)

Development Director - Museums - SPA181

Director - MEP - Commercial Office - SPA 358

Senior Director - Sports Customer Experience & Commercial Strategy (SPA180)

Director of Experiences

Director of Experiences