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director of spa and guest experience

Mandarin Oriental

<div>
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 Mandarin Oriental Al Faisaliah Riyadh&ndash; Located in the heart of the city and setting new standards for luxury, Al Faisaliah Hotel is one of the most sought-after addresses in Saudi Arabia. Its timeless elegance, central location and panoramic views are complemented by Mandarin Oriental&rsquo;s signature service to ensure a truly unforgettable Arabian experience.
 
 
 
 About The Job
 
 
 
 Based at the Mandarin Oriental Al Faisaliah Riyadh within the Spa Department in Riyadh, the Director of Spa &amp; Wellness is responsible for, but not limited to, the overall spa &amp; wellness colleagues and functions. This position will take full responsibility of the female and male Spa and pool operations.
 
 
 
 As Director of Spa &amp; Wellness, you will be responsible for the following duties:
 
 
 
 <ul>
 <li>
 It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.
 </li>
 <li>
 MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, and with all rules, regulations and other requirements.
 </li>
 <li>
 Responsible for the development of the female and male Spa &amp; Wellness yearly budget.
 </li>
 <li>
 Responsible for re-forecasting the budget as and when is necessary.
 </li>
 <li>
 Responsible for the financial performance of the spa and related departments.
 </li>
 <li>
 Develop Spa marketing plan and its activities together with the Director of Marketing Communications and be responsible for the execution of the plan.
 </li>
 <li>
 Responsible for the development of marketing strategies for the Spa &amp; Wellness department.
 </li>
 <li>
 During briefings, ensure any issues are discussed and provide information of special attention guests and groups that may be in-house.
 </li>
 <li>
 Review log of training completed by Treatments Manager, Operations Manager and Departmental Trainers.
 </li>
 <li>
 Responsible for the operations of the division and guest interactions.
 
 
 </li>
 </ul>
 
 As Director of Spa &amp; Wellness, we expect from you:
 
 
 
 <ul>
 <li>
 To deal with any concern, enquiries and complaints from spa &amp; wellness guests and potential guests.
 </li>
 <li>
 Supporting sustainability initiative.
 </li>
 <li>
 Review stock checks at the end of month for financial reports.
 </li>
 <li>
 Ensure that purchasing is aligned with budget.
 </li>
 <li>
 Responsible for the operations of the division and guest interactions.
 </li>
 <li>
 Review treatments and notes in Spa Soft.
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 A competitive salary.
 </li>
 <li>
 A competitive benefit.
 </li>
 <li>
 VIP Health insurance.
 
 
 </li>
 </ul>
 
 We&rsquo;re Fans. Are you?
 
</div>

Director of Spa & Wellness

Mandarin Oriental Hotel Group

<div>Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Al Faisaliah Riyadh&ndash; Located in the heart of the city and setting new standards for luxury, Al Faisaliah Hotel is one of the most sought-after addresses in Saudi Arabia. Its timeless elegance, central location and panoramic views are complemented by Mandarin Oriental&rsquo;s signature service to ensure a truly unforgettable Arabian experience.

About the job

Based at the Mandarin Oriental Al Faisaliah Riyadh within the Spa Department in Riyadh, the Director of Spa &amp; Wellness is responsible for, but not limited to, the overall spa &amp; wellness colleagues and functions. This position will take full responsibility of the female and male Spa and pool operations.

As Director of Spa &amp; Wellness, you will be responsible for the following duties:
<ul>
<li>It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.</li>
<li>MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, and with all rules, regulations and other requirements.</li>
<li>Responsible for the development of the female and male Spa &amp; Wellness yearly budget.</li>
<li>Responsible for re-forecasting the budget as and when is necessary.</li>
<li>Responsible for the financial performance of the spa and related departments.</li>
<li>Develop Spa marketing plan and its activities together with the Director of Marketing Communications and be responsible for the execution of the plan.</li>
<li>Responsible for the development of marketing strategies for the Spa &amp; Wellness department.</li>
<li>During briefings, ensure any issues are discussed and provide information of special attention guests and groups that may be in-house.</li>
<li>Review log of training completed by Treatments Manager, Operations Manager and Departmental Trainers.</li>
<li>Responsible for the operations of the division and guest interactions.</li>
</ul>
As Director of Spa &amp; Wellness, we expect from you:
<ul>
<li>To deal with any concern, enquiries and complaints from spa &amp; wellness guests and potential guests.</li>
<li>Supporting sustainability initiative.</li>
<li>Review stock checks at the end of month for financial reports.</li>
<li>Ensure that purchasing is aligned with budget.</li>
<li>Responsible for the operations of the division and guest interactions.</li>
<li>Review treatments and notes in Spa Soft.</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
</li>
</ul>Benefits:
<ul><li>A competitive salary.</li>
<li>A competitive benefit.</li>
<li>VIP Health insurance.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Qiddiya | القدية

<div>
 Qiddiya Investment Company is on the lookout for an experienced MEP Commercial Director to lead the mechanical, electrical, and plumbing aspects of our prestigious MBS Stadium project. This role is crucial for ensuring the successful coordination of MEP systems within the larger scope of the stadium construction, aimed at delivering a world-class venue for entertainment and sports.
 
 
 As the MEP Commercial Director, you will be responsible for managing the commercial functions associated with MEP contracts, ensuring that project objectives are met efficiently while adhering to budget and timelines. Your expertise in commercial management, contract negotiation, and stakeholder collaboration will be vital to this project's success.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Oversee all commercial aspects of MEP contracts related to the MBS Stadium project
 </li>
 <li>
 Oversee tender analysis to support QIC staff and agreement of change as well as oversight of Cost Consultants
 </li>
 <li>
 Develop and implement procurement strategies for MEP services and materials
 </li>
 <li>
 Ensure effective contract management, including negotiation, administration, and compliance with contractual obligations
 </li>
 <li>
 Collaborate closely with design and construction teams to integrate MEP systems seamlessly into the project
 </li>
 <li>
 Analyze financial performance, prepare budgets, and conduct regular forecasts related to MEP works
 </li>
 <li>
 Manage relationships with subcontractors, suppliers, and other stakeholders involved in the MEP scope
 </li>
 <li>
 Implement risk management strategies to minimize financial exposure related to MEP contracts
 </li>
 <li>
 Lead and develop the commercial team responsible for MEP management, focusing on professional growth and best practices
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Quantity Surveying or Engineering, or a related field; MRICS
 </li>
 <li>
 A minimum of 10 years of relevant experience in commercial management with an MEP Bias, preferably in large-scale construction projects
 </li>
 <li>
 Extensive experience in contract negotiation, management, and compliance
 </li>
 <li>
 Strong understanding of MEP systems and their integration into construction projects
 </li>
 <li>
 Exceptional analytical and problem-solving skills with a strong attention to detail
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels
 </li>
 <li>
 Proficiency in construction management software and tools
 </li>
 <li>
 Experience managing projects within the Middle East region is preferred
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 Offering a comprehensive compensation and benefits package.
</div>

MEP Commercial Director - MBS Stadium SPA 245

Qiddiya Investment Company

<div>Qiddiya Investment Company is on the lookout for an experienced MEP Commercial Director to lead the mechanical, electrical, and plumbing aspects of our prestigious MBS Stadium project. This role is crucial for ensuring the successful coordination of MEP systems within the larger scope of the stadium construction, aimed at delivering a world-class venue for entertainment and sports.
As the MEP Commercial Director, you will be responsible for managing the commercial functions associated with MEP contracts, ensuring that project objectives are met efficiently while adhering to budget and timelines. Your expertise in commercial management, contract negotiation, and stakeholder collaboration will be vital to this project's success.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul>
<li>Oversee all commercial aspects of MEP contracts related to the MBS Stadium project.</li>
<li>Oversee tender analysis to support QIC staff and agreement of change as well as oversight of Cost Consultants</li>
<li>Develop and implement procurement strategies for MEP services and materials.</li>
<li>Ensure effective contract management, including negotiation, administration, and compliance with contractual obligations</li>
<li>Collaborate closely with design and construction teams to integrate MEP systems seamlessly into the project.</li>
<li>Analyze financial performance, prepare budgets, and conduct regular forecasts related to MEP works.</li>
<li>Manage relationships with subcontractors, suppliers, and other stakeholders involved in the MEP scope.</li>
<li>Implement risk management strategies to minimize financial exposure related to MEP contracts.</li>
<li>Lead and develop the commercial team responsible for MEP management, focusing on professional growth and best practices.</li>
</ul>
Requirements<ul>
<li>
Bachelor's degree in Quantity Surveying or Engineering, or a related field; MRICS</li>
<li>A minimum of 10 years of relevant experience in commercial management with an MEP Bias, preferably in large-scale construction projects.</li>
<li>Extensive experience in contract negotiation, management, and compliance.</li>
<li>Strong understanding of MEP systems and their integration into construction projects.</li>
<li>Exceptional analytical and problem-solving skills with a strong attention to detail.</li>
<li>Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.</li>
<li>Proficiency in construction management software and tools.</li>
<li>Experience managing projects within the Middle East region is preferred.</li>
</ul>
Benefits
Offering a comprehensive compensation and benefits package.</div>

Inspire Management Training Center

We are looking for talented, guest-focused Spa Therapists (female) to join a renowned luxury hotel &amp; resort group in Saudi Arabia. The ideal candidates will have experience in luxury hotels or high-end wellness centers, with a proven ability to provide exceptional spa and wellness treatments. This role contributes to creating a relaxing, personalized, and memorable spa experience for every guest.Key Responsibilities:<ul><li>Deliver a variety of treatments, including massages, facials, scrubs, wraps, and holistic therapies.</li><li>Perform services in accordance with professional spa standards, customized to each guest&rsquo;s needs.</li><li>Welcome guests, conduct consultations, and recommend suitable treatments.</li><li>Maintain clean, sanitized, and fully prepared treatment rooms, tools, and spa facilities.</li><li>Promote spa treatments and retail products to enhance guest satisfaction and revenue.</li><li>Ensure guest comfort, privacy, and confidentiality at all times.</li><li>Follow up with guests post-treatment to monitor satisfaction and well-being.</li><li>Maintain accurate records and adhere to all spa operational procedures.</li><li>Uphold hygiene, health, and safety standards consistently.</li><li>Assist with front desk operations, stock control, and inventory management as needed.</li></ul>Qualifications &amp; Skills:<ul><li>Diploma and relevant certifications in Spa Therapy from a recognized institution.</li><li>Minimum 3 years of experience in luxury hotels, resorts, or premium wellness centers.</li><li>Proficient in techniques including deep tissue, Swedish, aromatherapy, facials, manicures, pedicures, and other holistic treatments.</li><li>Strong knowledge of anatomy, skincare, and wellness practices.</li><li>Excellent interpersonal and communication skills with a guest-first approach.</li><li>Professional, polished appearance aligned with luxury standards.</li><li>Fluency in English; additional languages are a plus.</li><li>Ability to maintain a calm, relaxing, and respectful environment for guests.</li><li>Flexible to work weekends, holidays, and varying shifts.</li></ul>Candidates currently based in Saudi Arabia as well as overseas applicants are welcome to apply Asian nationalities preferred.Benefits:<ul><li>Competitive salary package.</li><li>Accommodation, meals, and transportation provided.</li><li>Relocation assistance provided for overseas candidates.</li><li>Opportunity to work with a world-class luxury hotel group.</li></ul>Job Types: Full-time, PermanentAbility to commute/relocate:<ul><li>Riyadh: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)</li></ul>Experience:<ul><li>Spa Therapist (Luxury Hotel Brands): 4 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>License/Certification:<ul><li>Diploma and relevant certifications in Spa Therapy (Required)</li></ul>Location:<ul><li>Riyadh (Preferred)</li></ul>

Spa Therapist (Female)

Accor

<div><div>Company Description</div> 
Sofitel Riyadh Hotel &amp; Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth 
The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.
By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
 
Join us and become a Heartist&reg;.<div> 
Job Description</div> 
As a key member of the executive leadership team and reporting directly to the General Manager, the Director of Operations plays a pivotal role in orchestrating the guest experience across the hotel. You will lead with vision and operational excellence, ensuring seamless service from arrival to departure.
This is a strategic and hands-on leadership role, combining guest-centric service with performance-driven management. You will collaborate closely with department heads and fellow executive committee members to elevate guest satisfaction, team engagement, and overall hotel results &mdash; all while upholding the legendary standards of Sofitel hospitality.
If you are passionate about delivering exceptional guest journeys, developing high-performing teams, and leading in a luxury environment, this role is your opportunity to make a lasting impact.
Summary of the Responsibilities :
Reporting to the General Manager, the essential duties and responsibilities of the position include, but are not limited to:<ul><li>
Consistently offer professional, warm, and engaging service</li><li>
Driving employee engagement, RPS and profitability</li><li>
Ensure all leaders consistently uphold luxury service standards.</li><li>
Maintain compliance with all Brand and Service Standards (LQA) across the Rooms Division through compliance audits on an ongoing basis to assist in the development of training programs and performance gaps.</li><li>
Address and resolve guest and colleague concerns promptly and professionally.</li><li>
Foster a culture where colleagues exceed guest expectations and are provided with career development opportunities.</li><li>
Lead the pre-opening efforts including , training, operational setup, and team development.</li><li>
Ensure the seamless setup and operation of all guest room services, public areas, and departments such as Front Desk, Guest Relations, Housekeeping, Guest Services and Spa.</li><li>
Cultivate a high-performance culture , motivating and guiding a team of passionate and service-driven professionals.</li><li>
Monitor guest feedback and metrics, proactively addressing opportunities for improvement to enhance guest satisfaction.</li><li>
Ensuring cost control and operational efficiency while maintaining luxury service levels.</li><li>
Collaborate with other departments to ensure seamless hotel-wide operations and an elevated guest experience.</li><li>
Collaborate with the Director of Engineering to prioritize and address outstanding work orders for guest rooms, public areas,</li><li>
Drive employee engagement across all departments and contribute to executive team strategies.</li><li>
Engage with all hotel departments through participation in meetings and committees as required.</li><li>
Oversee the performance review process for the division, ensuring continuous development and accountability.</li><li>
Lead crisis management efforts for the division and play an active role in the hotel&rsquo;s crisis management team.</li><li>
Actively contribute to the hotel&rsquo;s strategic plan.</li><li>
Stay ahead of industry trends, identifying opportunities for innovation in products and services.</li><li>
Comply with departmental policies, procedures an standards</li><li>
Ensure adherence to all safety policies.</li><li>
Perform other duties as assigned.</li></ul><div> 
Qualifications</div> 
<ul><li>
Minimum 7 years&rsquo; experience in a similar related position in a luxury hotel required , Sofitel brand experience is an A plus.</li><li>
Fluency in English ; additional languages are an asset.</li><li>
Proven ability to effectively lead, motivate, coach and develop your team</li><li>
Strong guest service orientation and training skills background</li><li>
Highly motivated, organized, goal and results oriented individual who thrives under pressure</li><li>
Self&#8209;motivated, with the ability to make effective decisions</li><li>
Strong presentation and public speaking skills</li></ul></div>

Director of Operations

Explore 2583+ Director of spa and guest experience in Riyadh this October. Find roles across top companies and apply now to boost your career.

2583 director of spa and guest experience jobs IN Riyadh

Director of Spa & Wellness

Director of Spa & Wellness

Director of Spa & Wellness

MEP Commercial Director - MBS Stadium SPA 245

MEP Commercial Director - MBS Stadium SPA 245

Spa Therapist (Female)

Director of Operations