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Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
An architectural icon in the heart of Saudi Arabia&rsquo;s vibrant capital soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.
About The Role:
As a Spa Supervisor, you play a key role in supporting the daily operations of the spa while ensuring exceptional service standards are consistently delivered. You will assist in supervising spa colleagues, coordinating daily schedules, and ensuring smooth front desk and treatment operations.
You are responsible for helping foster a positive and professional work environment that reflects Four Seasons values and service culture. Through your attention to detail and leadership support, the spa team is empowered to deliver memorable guest experiences.
Your ability to maintain an atmosphere of relaxation, professionalism, and efficiency is essential in enhancing guest satisfaction and loyalty. By being present on the floor and leading by example, you help ensure guests feel welcomed, cared for, and valued throughout their spa journey.
Four Seasons Hotel Riyadh:
Located in the heart of the capital, Four Seasons Hotel Riyadh offers a refined luxury experience combining modern sophistication with Saudi hospitality. The hotel features world-class dining, wellness facilities, and personalized service delivered with genuine care.
Guests enjoy an elegant urban retreat, where exceptional experiences are created through attention to detail and heartfelt service&mdash;hallmarks of the Four Seasons brand.
Knowledge and Skills:
<ul><li>Excellent reading, writing, and oral proficiency in the English language.
</li><li>Minimum 2 years of supervisory experience in a luxury spa or wellness environment.
</li><li>Strong understanding of spa operations, treatments, and guest service standards.
</li><li>Demonstrated ability to supervise and support therapists and front desk colleagues.
</li><li>Knowledge of 5-star service standards and spa policies and procedures.
</li><li>Ability to assist with scheduling, inventory control, and daily reporting.
</li><li>Hands-on spa experience as a therapist (massage therapist, esthetician, etc.) is preferred.
</li><li>Strong interpersonal skills with high team credibility.
</li><li>Consistently meets and exceeds guest expectations.
</li></ul>What to Expect:
Competitive Net Salary in a Tax-Free Environment
 
Housing is provided
 
Transportation is provided
 
21 days vacation
 
10 days Public Holidays per year
 
Paid home leave tickets
 
Complimentary employee meals
 
Medical Insurance
 
Life Insurance
 
Employee Assistance Program
 
Worldwide Complimentary Room Nights with Four Seasons
 
Laundry/dry cleaning provided for work attire
 
Growth &amp; Development opportunities</div>

Spa Supervisor Four Seasons Hotel Riyadh

Qiddiya Investment Company

<div>Qiddiya Investment Company is seeking a visionary and detail-oriented Director of Planning for the MBS Stadium project. In this critical leadership role, you will be responsible for steering the planning and execution of one of the centerpiece developments within Qiddiya. You will work closely with various stakeholders to ensure that the stadium is designed and delivered to the highest standards while meeting the strategic objectives of the organization.
As the Director of Planning, you will oversee all aspects of project planning, resource allocation, and compliance, contributing to the success of a landmark venue that is set to redefine entertainment and sports experiences in the region.<h3 class="jobSectionHeader"> 
Key Responsibilities</h3><ul>
<li>Lead the planning and execution processes for the MBS Stadium project, including feasibility studies, timelines, and budget management.</li>
<li>Collaborate with architects, engineers, and contractors to develop innovative solutions that align with the project's vision.</li>
<li>Engage with regulatory bodies to ensure compliance with local laws and regulations throughout the planning and construction phases.</li>
<li>Monitor project milestones, identify potential issues, and implement solutions to ensure timely delivery.</li>
<li>Manage stakeholder engagement and foster relationships with key partners involved in the project.</li>
<li>Develop and maintain comprehensive project documentation, reporting on progress to senior management and stakeholders.</li>
<li>Promote sustainability initiatives and ensure the project adheres to environmental and safety standards.</li>
<li>Mentor junior planning staff and contribute to the professional development of the planning team.</li>
</ul>Requirements<ul>
<li>Bachelor's or Master's degree in Urban Planning, Civil Engineering, Architecture, or a related field.</li>
<li>15+ years of progressive experience in planning and project management, particularly within large-scale stadium or entertainment projects.</li>
<li>Proven track record in managing complex, multi-disciplinary projects from inception to completion.</li>
<li>Strong understanding of relevant regulations, zoning laws, and environmental compliance.</li>
<li>Exceptional leadership and team management skills, with the ability to motivate and guide a diverse team.</li>
<li>Excellent communication and interpersonal skills to effectively engage with stakeholders at all levels.</li>
<li>Proficiency in project management software and tools.</li>
<li>Experience in large-scale infrastructure projects within the GCC region is highly desirable.</li>
</ul>Benefits
Offering a comprehensive compensation and benefits package.</div>

Director - Planning - MBS Stadium - SPA 368

Lucidya | لوسيديا

<div>
 The Director of Customer Experience is a strategic leadership role responsible for defining and executing initiatives that enhance the entire customer journey, drive retention, and maximize customer lifetime value. This role bridges the gap between customer needs and business objectives, ensuring a customer-centric culture across the organization.
 
 
 
 Roles &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Strategic Planning: Define and lead the overall CX strategy, focusing on driving product adoption, customer retention, and expansion opportunities (upsell/cross-sell)
 </li>
 <li>
 Team Leadership &amp; Management: Build, mentor, and manage a high-performing team of Customer Success Managers (CSMs) and support professionals. Foster a culture of excellence and customer advocacy
 </li>
 <li>
 Customer Journey Optimization: Map and analyze the entire customer journey, from onboarding to renewal, to identify pain points and implement improvements for a seamless experience
 </li>
 <li>
 Data Analysis &amp; Performance Metrics: Own and monitor key performance indicators (KPIs) such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Lifetime Value (CLV), and Annual Recurring Revenue (ARR). Use data-driven insights to inform strategies and executive reporting
 </li>
 <li>
 Cross-Functional Collaboration: Collaborate closely with Product, Sales, Marketing, and Engineering teams to ensure a unified approach to customer interactions and advocate for product enhancements based on customer feedback
 </li>
 <li>
 Process &amp; Operational Excellence: Implement scalable processes and systems, including automation and AI-driven support, to optimize customer experiences and operational efficiency
 </li>
 <li>
 Crisis Management &amp; Advocacy: Address complex customer issues and escalations promptly, while acting as the "voice of the customer" within the company to ensure customer needs are met and relationships are maintained.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Experience
 
 
 
 <ul>
 <li>
 Experience: 8-10+ years of experience in customer-facing or post-sales leadership roles within a B2B SaaS environment. Experience in scaling teams and operations during company growth is highly valued
 </li>
 <li>
 Education: A bachelor's degree in Business Administration, Marketing, or a related is required, with an MBA or relevant professional certifications (e.g., CCXP) is a plus
 </li>
 <li>
 Technical Skills: Proficiency with CRM software (e.g., Salesforce, HubSpot), customer success platforms (e.g., Gainsight), and data analytics and reporting tools (e.g., Tableau, Power BI)
 
 
 </li>
 </ul>
 
 Soft Skills
 
 
 
 <ul>
 <li>
 Leadership &amp; Communication: Exceptional interpersonal, presentation, and team management skills
 </li>
 <li>
 Strategic &amp; Analytical Thinking: Ability to synthesize complex data and feedback into actionable strategies and make data-driven decisions
 </li>
 <li>
 Empathy &amp; Problem-Solving: A genuine obsession for the customer experience and the ability to identify and resolve root causes of issues
 </li>
 <li>
 Adaptability: The ability to navigate rapid technological shifts and evolving customer expectations is crucial.
 </li>
 </ul>
</div>

Director of Customer Experience

Lucidya

<div>The Director of Customer Experience is a strategic leadership role responsible for defining and executing initiatives that enhance the entire customer journey, drive retention, and maximize customer lifetime value. This role bridges the gap between customer needs and business objectives, ensuring a customer-centric culture across the organization.<h3 class="jobSectionHeader">
Roles &amp; Responsibilities</h3><ul>
<li>Strategic Planning: Define and lead the overall CX strategy, focusing on driving product adoption, customer retention, and expansion opportunities (upsell/cross-sell).</li>
<li>Team Leadership &amp; Management: Build, mentor, and manage a high-performing team of Customer Success Managers (CSMs) and support professionals. Foster a culture of excellence and customer advocacy.</li>
<li>Customer Journey Optimization: Map and analyze the entire customer journey, from onboarding to renewal, to identify pain points and implement improvements for a seamless experience.</li>
<li>Data Analysis &amp; Performance Metrics: Own and monitor key performance indicators (KPIs) such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Lifetime Value (CLV), and Annual Recurring Revenue (ARR). Use data-driven insights to inform strategies and executive reporting.</li>
<li>Cross-Functional Collaboration: Collaborate closely with Product, Sales, Marketing, and Engineering teams to ensure a unified approach to customer interactions and advocate for product enhancements based on customer feedback.</li>
<li>Process &amp; Operational Excellence: Implement scalable processes and systems, including automation and AI-driven support, to optimize customer experiences and operational efficiency.</li>
<li>Crisis Management &amp; Advocacy: Address complex customer issues and escalations promptly, while acting as the &quot;voice of the customer&quot; within the company to ensure customer needs are met and relationships are maintained.</li>
</ul>
Requirements<h3 class="jobSectionHeader">
Experience</h3><ul>
<li>Experience: 8-10+ years of experience in customer-facing or post-sales leadership roles within a B2B SaaS environment. Experience in scaling teams and operations during company growth is highly valued.</li>
<li>Education: A bachelor's degree in Business Administration, Marketing, or a related is required, with an MBA or relevant professional certifications (e.g., CCXP) is a plus.</li>
<li>Technical Skills: Proficiency with CRM software (e.g., Salesforce, HubSpot), customer success platforms (e.g., Gainsight), and data analytics and reporting tools (e.g., Tableau, Power BI).</li>
</ul><h3 class="jobSectionHeader">Soft Skills</h3><ul>
<li>Leadership &amp; Communication: Exceptional interpersonal, presentation, and team management skills.</li>
<li>Strategic &amp; Analytical Thinking: Ability to synthesize complex data and feedback into actionable strategies and make data-driven decisions.</li>
<li>Empathy &amp; Problem-Solving: A genuine obsession for the customer experience and the ability to identify and resolve root causes of issues.</li>
<li>Adaptability: The ability to navigate rapid technological shifts and evolving customer expectations is crucial.</li></ul></div>

Qiddiya | القدية

<div>
 Qiddiya Investment Company is revolutionizing entertainment in Saudi Arabia, aiming to be the first Global City of Play. We're seeking a driven leader to become our Head of Construction Delivery, a strategic role overseeing the development of Qiddiya's groundbreaking Commercial Office Campus. This flagship project will redefine global workplace innovation and productivity.
 
 
 A key component of Vision 2030, this world-class workplace environment will attract top global talent and establish new benchmarks for office development. The role requires a blend of construction leadership and future-focused workplace strategy, creating a campus that will become an international standard for commercial development.
 
 
 As a key member of the Office Delivery team, the Head of Commercial Office Delivery will manage the simultaneous construction of multiple commercial buildings, ensuring the successful delivery of premium commercial spaces incorporating cutting-edge workplace technologies and leading sustainability features.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Lead and manage the entire delivery process for commercial office projects, ensuring alignment with the company's Lead and manage the end-to-end delivery of Qiddiya's Commercial Campus, ensuring alignment with the company's vision and objectives
 </li>
 <li>
 Oversee multiple commercial building developments simultaneously, managing budgets exceeding $500M
 </li>
 <li>
 Establish and lead high-performing project delivery teams, including direct reports and contracted resources
 </li>
 <li>
 Work closely with the Development Team to create and implement construction strategies that incorporate cutting-edge workplace technologies, sustainability features, and future-proof design elements
 </li>
 <li>
 Create and maintain strategic partnerships with key stakeholders, consultants, and contractors
 </li>
 <li>
 Drive the integration of smart building technologies and digital infrastructure across all office projects
 </li>
 <li>
 Implement innovative construction methodologies and modern methods of construction (MMC) to enhance efficiency
 </li>
 <li>
 Oversee the implementation of sustainability initiatives and wellness features throughout the development
 </li>
 <li>
 Lead the adoption of Building Information Modeling (BIM) and digital twin technologies
 </li>
 <li>
 Manage project risks and develop mitigation strategies across the development portfolio
 </li>
 <li>
 Drive quality control processes that ensure delivery of premium-grade commercial spaces
 </li>
 <li>
 Establish best-in-class delivery frameworks that can be replicated across future commercial developments
 </li>
 <li>
 Act as the key interface between construction operations and senior leadership strategic goals and vision
 </li>
 <li>
 Collaborate with design, engineering, and operational teams to develop comprehensive project plans and facilitate effective execution
 </li>
 <li>
 Implement best practices and standardized processes to enhance efficiency and achieve project milestones successfully
 </li>
 <li>
 Oversee project budgets, schedules, and resources, taking corrective action as necessary to maintain alignment with project goals
 </li>
 <li>
 Engage with key stakeholders, including clients, contractors, and regulatory authorities, to ensure smooth project execution and compliance
 </li>
 <li>
 Conduct regular site inspections and meetings to monitor progress, resolve issues, and ensure adherence to quality and safety standards
 </li>
 <li>
 Prepare and present periodic project reports and updates to senior management, highlighting progress, challenges, and solutions
 </li>
 <li>
 Foster a culture of collaboration, innovation, and accountability within the delivery team
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Construction Management, Engineering, or related field with relevant professional memberships (PMP, MRICS)
 </li>
 <li>
 Minimum of 18-20 years of relevant experience in commercial real estate construction, with at least 8 years in senior leadership roles
 </li>
 <li>
 Proven track record delivering large-scale ($200M+) commercial office developments
 </li>
 <li>
 Experience managing multiple concurrent projects
 </li>
 <li>
 Strong knowledge of modern workplace design and smart building technologies
 </li>
 <li>
 Proficiency in project controls and digital construction tools
 </li>
 <li>
 Understanding of sustainable construction practices and implementation
 </li>
 <li>
 Demonstrated ability to build and lead project delivery teams
 </li>
 <li>
 Excellence in stakeholder management at all levels
 </li>
 <li>
 Strong communication and interpersonal skills with the ability to engage effectively with diverse stakeholders
 </li>
 <li>
 Strategic thinking and problem-solving abilities with an innovation mindset
 </li>
 <li>
 Middle East experience preferred but not mandatory
 </li>
 </ul>
</div>

Sr Director/ Executive Director - Head of Commercial Office Delivery SPA 211

Inspire Management Training Center

We are looking for skilled and guest-oriented Female Spa Therapists to join a renowned luxury hotel and resort group in Saudi Arabia. The ideal candidates will have proven experience working with international luxury hotel brands and a strong ability to deliver exceptional, personalized spa treatments. This role is essential in ensuring every guest enjoys a deeply relaxing, customized, and memorable spa experience.Key Responsibilities<ul><li>Perform a variety of spa treatments including massages, facials, body scrubs, wraps, and holistic therapies.</li><li>Deliver professional services tailored to guest needs, maintaining the highest luxury spa standards.</li><li>Greet guests warmly, conduct consultations, and recommend suitable treatments or wellness programs.</li><li>Maintain treatment rooms, tools, and spa areas in a clean, hygienic, and well-prepared condition.</li><li>Promote spa services and retail products to enhance guest experience and contribute to revenue growth.</li><li>Ensure guest comfort, privacy, and satisfaction throughout the treatment process.</li><li>Support front desk operations, manage stock levels, and assist with daily spa organization as needed.</li><li>Adhere to all hygiene, health, and safety procedures consistently.</li></ul>Qualifications &amp; Skills<ul><li>Diploma or recognized certification in Spa Therapy or related field.</li><li>Minimum of 3 years&rsquo; experience in luxury hotels, resorts, or high-end wellness centers.</li><li>Proficiency in treatments such as deep tissue, Swedish, aromatherapy, facials, manicures, pedicures, and body therapies.</li><li>Solid understanding of anatomy, skincare, and holistic wellness principles.</li><li>Excellent communication and interpersonal skills with a strong guest service focus.</li><li>Professional appearance and demeanor in line with luxury brand standards.</li><li>Fluent in English; knowledge of additional languages is an advantage.</li><li>Willingness to work flexible schedules including weekends and public holidays.</li><li>Applicants currently in Saudi Arabia or overseas are welcome to apply. Asian nationalities are preferred.</li></ul>Benefits<ul><li>Competitive salary package.</li><li>Accommodation, meals, and transportation provided by the employer.</li><li>Relocation support for overseas candidates.</li><li>Opportunity to work with a globally recognized luxury hospitality group.</li></ul>Job Types: Full-time, PermanentAbility to commute/relocate:<ul><li>Riyadh: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)</li></ul>Experience:<ul><li>Spa Therapist (in Luxury Hotel Brands): 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>License/Certification:<ul><li>Diploma and relevant certifications in Spa Therapy (Required)</li></ul>Location:<ul><li>Riyadh (Preferred)</li></ul>

Spa Therapist (Female)

Career Land Center

<div><div>Position: Spa Supervisor
 
Location: Riyadh, Saudi Arabia
 
Benefits: Full Expat Package (Accommodation, Transportation, Visa, Medical, Air Ticket)
We are hiring on behalf of a high-end wellness and hospitality client in Riyadh.
We are currently looking for an experienced Spa Manager to lead and support a dynamic team in delivering top-quality spa services.
The ideal candidate will have strong leadership skills, a background in spa or wellness environments, and a passion for customer satisfaction and team development.
<div>Key Responsibilities:
 
<ul><li>Supervise day-to-day spa operations
</li><li>Manage scheduling, appointments, and staff performance
</li><li>Ensure high standards of hygiene, customer service, and treatment quality
</li><li>Motivate and train team members to meet performance goals
</li><li>Support implementation of promotions and sales targets
</li><li>Handle guest concerns and maintain high satisfaction levels
</li></ul></div><div>Candidate Requirements:
 
<ul><li>Minimum 2&ndash;3 years in a similar supervisory role
</li><li>Solid understanding of spa treatments and client care
</li><li>Strong communication and leadership skills
</li><li>Fluent in English
</li><li>Presentable and professional at all times
</li></ul></div><div>What We Offer:
 
<ul><li>Competitive Salary
</li><li>Attractive commission structure
</li><li>Full expat package: accommodation, transport, visa, medical, air ticket
</li><li>Opportunity to grow within a premium brand</li></ul></div></div></div>

Spa Manager

Explore 1931+ Director of spa and guest experience in Riyadh this January. Find roles across top companies and apply now to boost your career.

1931 director of spa and guest experience jobs IN Riyadh

Spa Supervisor Four Seasons Hotel Riyadh

Director - Planning - MBS Stadium - SPA 368

Director of Customer Experience

Director of Customer Experience

Sr Director/ Executive Director - Head of Commercial Office Delivery SPA 211

Spa Therapist (Female)

Spa Manager