director of spa and guest experience

Qiddiya Investment Company

<div>Qiddiya Investment Company is seeking a highly experienced Senior Director - Development (Sports Competition &amp; Events Venues) to lead the planning and execution of world-class sports and events facilities within the Qiddiya entertainment and lifestyle destination. This role is vital in positioning Qiddiya as a premier hub for major sports competitions and events, attracting local, regional, and international audiences.
As the Senior Director, you will oversee the end-to-end development of sports venues and events infrastructure, ensuring facilities meet international standards and deliver exceptional experiences for athletes, organizers, and spectators alike. Collaborating with diverse stakeholders, you will drive strategic initiatives that align with Qiddiya&rsquo;s vision and broader objectives.
Key Responsibilities<ul><li>
Develop and execute a comprehensive strategy for the development of sports competition and events venues.</li><li>
Lead the planning, design, development and execution of world-class sports facilities and event spaces.</li><li>
Coordinate with architects, engineers, and contractors to ensure projects are delivered on time, within budget, and to the highest quality standards.</li><li>
Conduct market analysis and feasibility studies to inform venue design and event hosting capabilities.</li><li>
Build and maintain strong relationships with sports governing bodies, event organizers, government entities, and other key stakeholders.</li><li>
Ensure compliance with all relevant regulations, safety standards, and sustainability practices.</li><li>
Manage multidisciplinary teams, fostering a collaborative environment focused on innovation and excellence.</li><li>
Provide regular reports and presentations to executive leadership, highlighting progress, risks, and opportunities.</li><li>
Champion initiatives that enhance spectator engagement and athlete experience within the venues.</li></ul> 

Requirements 
<ul><li>
Bachelor&rsquo;s or Master&rsquo;s degree in Sports Management, Architecture, Civil Engineering, or a related field.</li><li>
Minimum of 20 years of experience in sports venue development, large-scale event facilities, or a closely related sector.</li><li>
Strong knowledge of international standards for sports competition venues and event management.</li><li>
Proven track record of successfully managing complex development projects from inception to delivery.</li><li>
Exceptional leadership and team management skills with experience leading multidisciplinary teams.</li><li>
Excellent communication, negotiation, and stakeholder management abilities.</li><li>
Demonstrated experience in managing budgets, timelines, and project risks effectively.</li><li>
Familiarity with sustainability practices and regulations relevant to sports and event venues.</li><li>
Passion for sports and events with a commitment to creating exceptional venue experiences.</li></ul></div>

Senior Director - Development (Sports Competition & Events Venues) - SPA178

<div>Qiddiya Investment Company is seeking a dynamic Development Director for Sports Competition &amp; Event Venues to lead the planning, design, and development of state-of-the-art sports and event facilities. This role plays a vital part in positioning Qiddiya as a premier destination for national and international sports competitions and entertainment events.
The successful candidate will manage the full development lifecycle of venues, ensuring they meet the highest standards of functionality, safety, and audience experience while aligning with Qiddiya&rsquo;s strategic objectives.
Responsibilities<ul><li>
Lead the strategic planning and development of sports competition and event venues, ensuring alignment with Qiddiya's vision and objectives.</li><li>
Collaborate with architects, engineers, sports experts, and event managers to design and deliver world-class facilities.</li><li>
Conduct feasibility studies and market research to guide project scope, design, and delivery.</li><li>
Manage project budgets, timelines, and resources to ensure successful and timely completion of venues.</li><li>
Ensure all developments comply with relevant regulations, safety standards, and sustainability guidelines.</li><li>
Engage with stakeholders, including sports federations, event organizers, and community representatives to maximize venue utilization and relevance.</li><li>
Prepare detailed reports and presentations for senior management to communicate project progress, challenges, and opportunities.</li><li>
Incorporate innovative technologies and designs to enhance venue functionality and spectator experience.</li><li>
Develop and maintain relationships with potential sponsors, partners, and investors to support project funding and operations.</li><li>
Monitor global trends in sports and event venue development and integrate best practices into Qiddiya projects.</li></ul> 

Requirements 
<ul><li>
Bachelor's degree in Sports Management, Architecture, Engineering, Project Management, or related field (Master's degree preferred).</li><li>
15+ years of experience in developing sports competition and event venues or large-scale event facility projects.</li><li>
Proven leadership skills with experience managing multidisciplinary teams.</li><li>
Strong project management and budgeting expertise.</li><li>
Excellent communication and stakeholder engagement abilities.</li><li>
Knowledge of safety, accessibility, and sustainability standards in sports and event venue development.</li><li>
Ability to foster partnerships with sports organizations, sponsors, and government bodies.</li></ul></div>

Development Director (Sports Competition & Event Venues) - SPA179

<div>Qiddiya Investment Company is seeking a highly skilled and experienced Executive Director for Development of Sports Competition &amp; Event Venues. This leadership role is critical to the successful planning, design, development and execution of world-class sports and event venues within the Qiddiya entertainment city, aimed at fostering a dynamic and vibrant sports ecosystem.
The Executive Director will oversee all aspects of development for sports competition and event venues, ensuring projects are delivered on time, within budget, and meet international standards. You will collaborate with multidisciplinary teams and external stakeholders to drive innovation and operational excellence across venue planning, construction, and activation.
Responsibilities<ul><li>
Lead the strategic development, planning, and execution of sports competition and event venues within Qiddiya.</li><li>
Oversee project delivery including design, construction, commissioning, and integration with broader destination elements.</li><li>
Work closely with architects, engineers, contractors, and sports governing bodies to ensure venues meet functional and regulatory requirements.</li><li>
Manage budgets, timelines, and resources effectively to deliver high-quality venues.</li><li>
Ensure compliance with international sports standards and best practices, promoting safety and accessibility.</li><li>
Develop and maintain strong relationships with stakeholders, including sports federations, event organizers, and government entities.</li><li>
Drive innovation in venue design and operations to enhance fan experience and operational efficiency.</li><li>
Provide leadership to project teams, fostering collaboration and ensuring alignment with corporate goals.</li><li>
Report regularly to senior management on project progress, risks, and opportunities.</li></ul> 

Requirements 
<ul><li>
Bachelor's degree in Civil Engineering, Architecture, Sports Management, or a related field (Master's degree preferred).</li><li>
At least 20-25 years of experience in sports venue development, construction management, or related project leadership roles.</li><li>
Proven track record in delivering large-scale sports competition venues on time and within budget.</li><li>
Strong knowledge of international sports standards, regulations, and best practices.</li><li>
Excellent leadership and team management skills with the ability to manage multidisciplinary teams.</li><li>
Exceptional project management capabilities including budgeting, scheduling, and risk management.</li><li>
Strong communication and stakeholder engagement skills.</li><li>
Ability to work effectively in a fast-paced and dynamic environment.</li><li>
Experience working with sports federations, event organizers, and governmental agencies is highly desirable.</li></ul></div>

Executive Director - Development - Sports Competition & Event Venues (SPA177)

<div>At EY, we&rsquo;re all in to shape your future with confidence.
We&rsquo;ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to build a better working world. 
The opportunity 
EY wavespace brings the right people together to deconstruct challenges and develop solutions &ndash; faster. Human‑centered design, immersive collaboration, and storytelling are at the heart of our approach because we believe people support what they help create. EY wavespace combines design‑thinking, facilitated co‑creation, digital collaboration tools, and immersive environments to help clients align, ideate, and accelerate transformation.
As wavespace continues its expansion across MENA &mdash; including the opening of the Riyadh wavespace center &mdash; we are seeking an Experience Designer who can elevate client engagements through creative design, compelling narratives, and seamless experience delivery. Nationals are encouraged to apply. 
Your key responsibilities<div><ul><li> 
Design bespoke and repeatable wavespace sessions aligned with our Scan&ndash;Focus&ndash;Act methodology.</li><li>Translate complex challenges into high‑impact visual artifacts such as mood boards, storyboards, user flows, wireframes, and interactive prototypes.</li><li>Design and prepare digital canvases using tools like Miro, Figma, Adobe Suite, and Canva.</li><li>Support clients in navigating digital collaboration tools and immersive environments.</li><li>Collaborate with the Experience Leader/Manager to develop workshop flows, narratives, and session strategies.</li><li>Help facilitate client workshops, co‑creation exercises, and ideation sessions.</li><li>Conduct research on innovation themes, industry trends, and user needs to inform design.</li><li>Contribute to experience‑design standards and toolkits for the wavespace Riyadh launch.</li></ul></div> 
Skills and attributes for success<div><ul><li> 
Strong visual communication and storytelling skills.</li><li>Proficiency in design‑thinking and human‑centered design.</li><li>Ability to design fluently in both Arabic and English.</li><li>Ability to simplify complex concepts into clear visuals.</li><li>Comfort facilitating or co‑facilitating sessions.</li><li>Collaborative mindset and ability to work in fast‑paced creative environments.</li><li>High attention to detail and ownership mindset.</li></ul></div><div> 
Ideally, you&rsquo;ll also have 
<ul><li>A qualification in design thinking, innovation, or experience design.</li><li>Experience in an innovation lab, design studio, or consulting environment.</li><li>Strong client‑facing experience.</li><li>Arabic fluency (mandatory).</li><li>A strong design portfolio.</li></ul></div> 
What we look for 
Wavespace thrives on motivated, curious, and creative team members who enjoy shaping new approaches and delivering distinctive, immersive client experiences. 
What we offer you 
At EY, we&rsquo;ll develop you with future‑focused skills and equip you with world‑class experiences. We&rsquo;ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.
Are you ready to shape your future with confidence? Apply today.
To help create the best experience during the recruitment process, please describe any disability‑related adjustments or accommodations you may need. 
EY | Building a better working world 
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi‑disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.</div>

Wavespace Experience Designer (Supervising Associate/Assistant Director) - Riyadh

لدله الصحية

<div><div><div><div><h4 class="jobSectionHeader">Head of Patient Experience Engagement</h4></div><div>
Posted On: Tuesday, April 21st, 2026</div></div></div><div><div>
Description</div><div>
Roles and Responsibilities:
Organizational Accountabilities:<ul><li>Ensure work is performed based on approved policies, processes, procedures, and instructions</li><li>Identify opportunities for continuous improvement of systems, processes and practices taking into account leading practices, cost reduction and productivity improvement</li><li>Ensure day-to-day activities are properly performed in line with policies and procedures</li><li>Follow-up on escalated cases/issues of subordinates to ensure they are closed efficiently and in a timely manner</li></ul>
Functional Accountabilities:<ul><li>Execute patient engagement programs in line with the hospital&rsquo;s strategic goals</li><li>Coordinate with clinical and operational teams to embed patient engagement into care delivery</li><li>Develop educational materials and communication tools to empower patients and families</li><li>Monitor and analyze patient feedback and engagement metrics to inform continuous improvement</li><li>Organize patient events, workshops, and support groups to foster community involvement</li><li>Collaborate with marketing and IT to leverage digital platforms for patient communication</li><li>Train hospital staff on patient engagement principles and best practices</li><li>Ensure patient engagement activities comply with healthcare regulations and accreditation standards</li><li>Manage budgets, vendor relationships, and resources related to patient engagement initiatives</li><li>Prepare reports and presentations on engagement outcomes for senior management</li></ul></div></div><div><div>
Requirements</div><div><ul><li>
Bachelor&rsquo;s degree in Healthcare Administration, Public Health, Business, or related field</li><li>
4&ndash;7 years of experience in patient engagement, healthcare quality, or related roles</li><li>
Knowledge of patient-centered care principles and healthcare regulations in Saudi Arabia</li><li>
Experience using digital communication tools and platforms</li></ul></div></div><div>
Languages</div></div>

Head of Patient Experience Engagement

Marriott International

<div>Additional Information 
Job Number26048760 
Job CategorySpa 
LocationW Riyadh - KAFD, Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, Saudi Arabia, 13519 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Supporting Management of Spa Operations and Budgets
<ul><li>Assumes the responsibilities of the Spa Director in his/her absence.</li></ul>
<ul><li>Ensures all employees have the proper supplies, equipment and uniforms.</li></ul>
<ul><li>Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.</li></ul>
<ul><li>Manages supplies and equipment inventories within budget.</li></ul>
<ul><li>Maintains cleanliness of spa and related areas and equipment.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.</li></ul> 
Ensuring and Delivering Exceptional Customer Service
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Handles guest problems and complaints.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.</li></ul>
<ul><li>Strives to improve service performance.</li></ul> 
Conducting Human Resources Activities
<ul><li>Solicits employee feedback, utilizing an &ldquo;open door&rdquo; policy and reviewing employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Ensures employees understand expectations and parameters.</li></ul>
<ul><li>Brings issues to the attention of the department manager and Human Resources as necessary.</li></ul>
<ul><li>Observes service behaviors of employees and providing feedback to individuals.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul>
<ul><li>Participates in an on-going employee recognition program.</li></ul>
<ul><li>Reviews comment cards and guest satisfaction results with employees.</li></ul>
<ul><li>Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Supervises on-going training initiatives and conducting training when appropriate.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul>
<ul><li>Assists the Spa Director in managing the day-to-day operations of the spa as necessary.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Mgr-Spa & Recreation

IZIL Beauty

The Spa Supervisor plays a crucial leadership role, ensuring the smooth daily operations of the spa while delivering exceptional customer service. This position involves supervising spa therapists, front-of-house staff, spa receptionists, and attendants. The Spa Supervisor acts as the key link between therapists and the spa manager and is responsible for maintaining high standards of treatments, training staff, and optimizing spa profitability.Key ResponsibilitiesOperational Management<ul><li>Develop and enforce Spa (SOPs) to maintain high-quality service.</li><li>Oversee spa treatments, ensuring they comply with company standards and legislation.</li><li>Assist in payroll duties, attendance tracking, and scheduling staff shifts.</li><li>Manage bookings, payments, and consultation processes to enhance the guest experience.</li><li>Assist the Spa Manager in stock control, including weekly and monthly inventory checks.</li><li>Monitor spa equipment and materials, ensuring proper use and maintenance.</li><li>Handle store-related tasks as required, ensuring seamless coordination with inventory and product management.</li></ul>Guest Experience &amp; Customer Relations<ul><li>Ensure guests receive a high standard of service, addressing inquiries and concerns professionally.</li><li>Handle customer feedback efficiently, escalating issues where necessary to improve products and services.</li><li>Train and mentor staff to provide an exceptional guest experience.</li><li>Promote spa services and products to enhance sales and client engagement.</li></ul>Staff Training &amp; Development<ul><li>Plan, coordinate, and supervise training for all spa staff, ensuring they are proficient in various treatments.</li><li>Provide product knowledge training and follow-up to ensure staff confidence in promoting spa products.</li><li>Lead by example and foster a positive work environment for staff development.</li><li>Establish and maintain effective employee relations to promote teamwork and efficiency.</li></ul>Health, Safety &amp; Compliance<ul><li>Ensure compliance with spa security, fire, health, and safety regulations.</li><li>Monitor cleanliness and hygiene standards across all spa areas.</li><li>Oversee the proper sanitization of equipment and treatment rooms.</li></ul>Qualifications &amp; ExperienceEducation &amp; Certifications<ul><li>Diploma or certification in massage therapy, body treatments, or beauty therapy from a recognized institute.</li><li>CIDESCO/CIDTAC or equivalent qualification in spa supervision.</li><li>A management course in team leadership and customer service is a plus.</li></ul>Skills &amp; Competencies<ul><li>Strong leadership and communication skills.</li><li>Minimum of 3 years of supervisory experience in the spa industry.</li><li>Hands-on experience in managing day-to-day spa operations.</li><li>Knowledge of spa treatments, retail sales, and product promotions.</li><li>Proficient in computer operations for booking systems and inventory management.</li><li>Ability to work independently and as part of a team.</li><li>Strong problem-solving and decision-making skills.</li></ul>Personal Attributes<ul><li>Positive Attitude: Maintains an approachable and professional demeanor.</li><li>Customer-Focused: Passion for providing a luxury guest experience.</li><li>Adaptability: Flexible to handle different work situations and responsibilities.</li><li>Professionalism: High grooming and presentation standards.</li><li>Time Management: Ability to multitask and prioritize responsibilities effectively.</li><li>Self-Motivated: Works proactively with minimal supervision.</li></ul>Why Join Us?As a Spa Supervisor, you will be a key contributor to the success of our spa, ensuring smooth operations and an exceptional guest experience. This role offers opportunities for professional growth and leadership development in a dynamic spa environment.Pay: ﷼9,000.00 - ﷼9,500.00 per monthApplication Question(s):<ul><li>Minimum of 3 years of supervisory experience in the spa industry.</li><li>Are you Saudi National? </li><li>what is your expected salary? </li></ul>Location:<ul><li>Riyadh (Required)</li></ul>Work Location: In person

Spa Supervisor

Explore 2160+ Director of spa and guest experience in Riyadh this April. Find roles across top companies and apply now to boost your career.