operations manager

digital marketing manager

e-commerce specialist

e-commerce executive

operations executive

e commerce operations manager

Guildhall

The Role
 We are seeking a highly experienced Senior Operations Manager to take full ownership of operational strategy, performance, and execution for a fast-growing online retail / e-commerce platform expanding into the UAE market. This leadership role is pivotal in shaping the operational foundation, driving scalability, and ensuring seamless end-to-end customer experience during a major phase of regional growth. Key Responsibilities: - Provide strategic leadership across all operational domains, including order lifecycle management, logistics, supply chain, customer service, and vendor operations. - Architect and implement robust operational frameworks, processes, and SOPs that support large-scale growth and operational excellence. - Lead, inspire, and develop high-performing teams across multiple functions, ensuring alignment with organizational goals and performance standards. - Oversee operational P&L elements, budget planning, forecasting, and resource optimization. - Establish, track, and continuously refine key performance metrics to ensure operational efficiency, service quality, and customer satisfaction. - Partner closely with executive leadership to drive strategic initiatives, market expansion plans, and business transformation projects. - Strengthen end-to-end supply chain capabilities, optimize inventory flow, and enhance last-mile delivery performance. - Identify operational risks, implement mitigation strategies, and drive long-term solutions that improve productivity and resilience. - Champion the adoption of new technologies, digital tools, and automation to elevate operational performance. - Ensure compliance with UAE regulations, industry standards, and best practices in e-commerce operations.
 
Requirements
 <ul>
<li>7+ years of proven experience in senior operations roles within e-commerce or online retail. - Strong command of UAE’s digital commerce landscape, customer behaviour, and logistics ecosystem. - A natural leader who thrives in fast-paced, high-growth environments. - Skilled in scaling operations, building teams, and establishing structure in evolving businesses. - Excellent communicator with strong stakeholder management capability. - Must be fluent in English and Arabic - Currently based in the UAE</li>
</ul>
About the company
 Guildhall is the most respected HR & Headhunting Consultancy in the MENA Region. With deep, extensive knowledge of HR & Recruiting in the region, Guildhall has become a trusted partner of choice for candidates and clients. Starting from an exclusive recruitment agency in Dubai - UAE, Guildhall has grown into an elite service with the ability to cover vacancies in across MENA and Asia-pacific. Offering tailored Career Sessions and an innovative industry-first membership program designed to save money on core services. Guildhall is the partner of choice.

Senior Operations Manager

Emirates Pride Perfumes

Job Summary: Responsible for managing daily e-commerce operations, ensuring timely order processing, accurate packing, and smooth coordination of deliveries. The role involves maintaining inventory accuracy, preparing dispatch lists, and ensuring customer satisfaction through efficient logistics management.Key Responsibilities:<ul><li>Receive, verify, and process online orders as per the daily Excel order list.</li><li>Pick, pack, and prepare delivery items accurately in line with company standards.</li><li>Coordinate with courier and delivery teams to ensure timely dispatch and delivery.</li><li>Maintain and update inventory records to ensure stock accuracy.</li><li>Monitor order tracking and handle any delivery issues or discrepancies.</li><li>Support e-commerce operations including order management, returns, and exchanges.</li><li>Ensure packaging materials and stock are adequately maintained.</li><li>Prepare daily and weekly logistics reports for management review.</li></ul>Requirements:<ul><li>Minimum 1&ndash;2 years of experience in e-commerce order fulfillment or logistics operations.</li><li>Strong knowledge of Excel and inventory tracking systems.</li><li>Excellent organizational and time management skills.</li><li>Attention to detail and ability to work in a fast-paced environment.</li><li>Good communication and teamwork abilities.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per monthExpected Start Date: 29/10/2025

E-Commerce & Logistics Specialist

BGroup

Job SummaryWe are looking for a detail-oriented E-Commerce Operations Executive to manage day-to-day operations across multiple online marketplaces. The role involves order processing, inventory management, vendor account handling, and reporting to ensure smooth and efficient e-commerce operations.Key ResponsibilitiesHandle daily order processing across all e-commerce platformsManage Amazon Vendor account, including:Accepting Purchase Orders (POs)Managing delivery appointmentsCoordinating with warehouse and logistics teamsManage and operate Noon seller/vendor accountProcess and fulfill Shopify orders accurately and on timeMonitor, manage, and update inventory levels across all channelsCreate Purchase Orders (POs) in the internal systemPrepare and maintain reports, invoices, and reconciliation statementsTrack order status, deliveries, and resolve operational issuesEnsure system data accuracy for orders, inventory, and pricingCoordinate with internal teams to avoid stock-outs and delaysRequired Skills &amp; QualificationsExperience in e-commerce operations (Amazon, Noon, Shopify)Strong understanding of order fulfillment and inventory managementAbility to manage vendor portals and dashboardsGood analytical and reporting skillsProficient in Excel / Google SheetsStrong attention to detail and time management skillsJob Type: Full-time

E-commerce Operation Executive

SPARKLAXY TECHNOLOGY FZCO

Be at the forefront of managing our E-Commerce platform operations!Join us as an E-Commerce Platform Operations and oversee our company's eCommerce operations, ensuring a seamless and positive customer purchasing experience. That involves streamlining processes, optimizing order fulfillment, and enhancing the customer journey in the ever-evolving world of online retail.If you are a motivated and organized individual who can stay ahead of industry trends, adapt quickly to changes in the market, and effectively collaborate, we want you!In this role, you will:1.Develop and execute strategies to improve customer service, buyers and sellers throughout the eCommerce journey2.Need to collect and manage feedback from both B-side sellers and C-side buyers and optimise and iterate on the platform (both website and application）3.Through holding marketing campaigns, email marketing, daily push, etc. to increase the volume of active users and user conversion rate.4.Focus on competitors' platforms and summarise their new features, functions in time to publish them on our own platform.5.Monitor and evaluate the performance of promotional campaigns, making adjustments as needed to maximize their effectiveness.6.Manage customer accounts and provide support, addressing issues or concerns to maintain high user satisfaction.7.Responsible for data analysis, keenly identify product issues through data analysis, and continuously improve product data metrics.8.Responsible for user operations, enhance user lifetime value through refined operations and extend the time users use the product.Requirements:Bachelor's degree or above, with 3-5 years of experience in product operations.Have independently managed product operations and possess a systematic understanding of operations modules.Familiar with promotion methods such as ASO, SEO, SEM, and have a mature user growth methodology.Job Type: Full-timeJob Type: Full-timePay: From AED5,500.00 per month

Platform operation

KIKO MILANO

<div>
 
 
 KIKO Milano
 
 is a leading cosmetics company, and we are seeking a highly motivated E-Commerce &amp; Online Wholesale Manager to join our team.
 
 
 
 
 
 The E-Commerce &amp; Online Wholesale Manager will be responsible for developing and executing the e-commerce strategy to drive online sales, enhance customer experience, and maximize brand visibility. This role involves overseeing all aspects of the e-commerce platform, from product management to digital marketing, ensuring alignment with overall business goals.
 
 
 
 
 
 This is a great opportunity for a highly organized and detail-oriented individual to join our dynamic and growing team.
 
 
 
 
 
 
 KIKO Milano
 
 is constantly committed to a single objective: to allow everyone to treat themselves to the most innovative cosmetics with highest quality out having to sacrifice their budget.
 
 
 To give all their customers the chance to experiment in all areas of make-up and treatments with top quality shades, packaging and formulas which are always on trend.
 
 
 Finally, to create a beauty care concept which is able to rewrite the rules of cosmetics: quality is no longer synonymous with high prices. With KIKO, professional luxury is an exciting reality you can touch. For every budget.
 
 
 
 
 
 
 Role:
 
 E-Commerce &amp; Online Wholesale Manager
 
 
 
 Reports to:
 
 Regional Managing Director-IMEA
 
 
 
 Location:
 
 Dubai, UAE
 
 
 
 
 
 
 Scope
 
 
 
 
 
 <ul>
 <li>
 
 Shopify Platform Ownership:
 
 Serve as the primary owner of the Shopify ecosystem, including storefront management, app integrations, theme customization, and backend configuration. Apply prior migration experience to optimize platform architecture, streamline operations, and ensure scalability for future growth.
 </li>
 <li>
 
 Site Management:
 
 Oversee daily operations of the brand&rsquo;s Shopify-powered e-commerce platform, ensuring optimal performance, uptime, and seamless user experience.
 </li>
 <li>
 
 Digital Marketing Execution:
 
 Strategically launch and monitor campaigns across SEO, SEM, email, social media, and affiliate channels, integrating Shopify&rsquo;s marketing tools and apps to drive traffic and conversions.
 </li>
 <li>
 
 Merchandising &amp; Content:
 
 Optimize Shopify product pages, visuals, and descriptions to enhance conversion rates and reinforce brand storytelling. Utilize Shopify&rsquo;s CMS and third-party integrations to streamline content updates.
 </li>
 <li>
 
 UX &amp; CRO:
 
 Analyze user behavior using Shopify analytics and third-party tools to identify friction points. Implement data-driven improvements to the customer journey, checkout flow, and mobile experience, drawing on insights from previous Shopify migrations.
 </li>
 <li>
 
 Analytics &amp; Reporting:
 
 Track and report on key performance indicators such as traffic, conversion rate, AOV, bounce rate, and customer retention using Shopify&rsquo;s native analytics and integrated BI platforms.
 </li>
 <li>
 
 Fulfillment Coordination:
 
 Collaborate with logistics and customer service teams to ensure timely order fulfillment and high customer satisfaction, leveraging Shopify&rsquo;s fulfillment network and automation capabilities.
 </li>
 <li>
 
 Tech Collaboration:
 
 Partner with IT and global teams to enhance the Shopify platform, resolve bugs, and roll out new features. Apply lessons learned from past Shopify migrations to anticipate challenges and accelerate implementation.
 </li>
 </ul>
 
 
 
 
 
 Main Responsibilities
 
 
 
 
 
 <ul>
 <li>
 
 Strategic Planning:
 
 Develop and implement the e-commerce strategy to achieve sales targets and enhance market presence.
 </li>
 <li>
 
 Website Management:
 
 Oversee the day-to-day operations of the e-commerce site, ensuring a seamless user experience and optimal functionality.
 </li>
 <li>
 
 Product Management:
 
 Manage product listings, inventory, pricing strategies, and promotions to maximize sales potential.
 </li>
 <li>
 
 Digital Marketing:
 
 Collaborate with marketing teams to execute online marketing campaigns, including SEO, PPC, email marketing, and social media promotions.
 </li>
 <li>
 
 Analytics and Reporting:
 
 Monitor website performance, analyze customer behavior, and generate reports to inform strategic decisions and improve ROI.
 </li>
 <li>
 
 Customer Experience:
 
 Ensure excellent customer service and address customer inquiries, complaints, and feedback effectively.
 </li>
 <li>
 
 Collaboration:
 
 Work closely with cross-functional teams, including IT, sales, and logistics, to ensure alignment and efficient operations.
 </li>
 <li>
 
 Budget Management:
 
 Manage the e-commerce budget, optimizing spending to achieve maximum impact on sales and brand visibility.
 </li>
 <li>
 
 Trend Analysis:
 
 Stay up-to-date with industry trends, competitor strategies, and emerging technologies to maintain a competitive edge.
 
 
 </li>
 <li>
 
 Account Management:
 
 Be the lead on account management and the primary point of contact for online wholesale partners.
 </li>
 <li>
 
 Partners Management:
 
 Manage stakeholders to ensure we are owners at every touchpoint with a focus on driving brand image and representation across to capture market share.
 </li>
 <li>
 
 Project lead for key season moments:
 
 Ensure great functional plans for key peak moments on the wholesale side of business, for e.g. Ramadan, Black Friday, etc.
 </li>
 <li>
 
 Strategy setting:
 
 Ensure annual and quarterly strategy meetings are conducted to re-align and introduce KIKO MILANO&rsquo;s vision for the region and any changes to ensure online cohesiveness.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies
 
 
 
 
 
 <ul>
 <li>
 5+ years of experience in e-commerce management or digital marketing.
 </li>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business Administration, or a related field.
 </li>
 <li>
 Proven experience in managing e-commerce platforms and driving online sales.
 </li>
 <li>
 Strong ability to analyze data and generate insights to inform decision-making.
 </li>
 <li>
 Familiarity with SEO, PPC, email marketing, and social media strategies.
 </li>
 <li>
 Knowledge of e-commerce software and analytics tools (e.g., Google Analytics, Shopify, Magento).
 </li>
 <li>
 Excellent organizational and multitasking skills.
 </li>
 <li>
 Focused on enhancing the customer experience and responding to consumer needs.
 </li>
 <li>
 Strong communication and interpersonal abilities.
 </li>
 <li>
 Strong critical thinking skills to address challenges and develop innovative solutions.
 </li>
 <li>
 Proficient in Microsoft Office Suite and other relevant software.
 </li>
 <li>
 Ability to work independently and as part of a team.
 </li>
 <li>
 Attention to detail and high level of accuracy.
 </li>
 <li>
 Arabic is a PLUS.
 </li>
 </ul>
</div>

E-commerce & Wholesale Manager

Al Khayyat Investments (AKI)

<div>
 
 The Key Account Manager (E-commerce) is responsible for managing and growing the relationship and sales performance of our most strategic e-commerce partners and online marketplaces. The KAM acts as the primary point of contact, driving mutual business growth, negotiating favorable terms, and ensuring a superior brand presence and operational efficiency across all assigned digital accounts.
 
 
 
 
 
 
 
 
 KEY ACCOUNTABILITIES:
 
 
 
 
 1. Account Strategy &amp; Sales Growth
 
 
 <ul>
 <li>
 Develop and execute comprehensive, data-driven account plans to achieve and exceed sales, margin, and market share targets across all assigned e-commerce accounts.
 </li>
 <li>
 Identify and capitalize on new product opportunities, promotional strategies, and digital marketing collaborations to maximize revenue.
 </li>
 <li>
 Conduct regular business reviews with key stakeholders, presenting performance insights, market trends, and future strategic recommendations.
 </li>
 <li>
 Negotiate annual contracts, terms, pricing, and promotional calendars with account buyers and management.
 </li>
 </ul>
 
 
 
 
 
 2. E-commerce Operations &amp; Performance
 
 
 <ul>
 <li>
 Monitor and manage key e-commerce performance metrics, including conversion rate, traffic, inventory levels (In-Stock Rate), Return Rate, etc
 </li>
 <li>
 Work closely with Supply Chain and Logistics to forecast demand accurately and ensure optimal inventory flow, preventing out-of-stock scenarios.
 </li>
 <li>
 Oversee the accuracy and completeness of product listings (PIM/DAM) to ensure best-in-class digital shelf execution (product titles, descriptions, images, A+ Content/Enhanced Brand Content).
 </li>
 </ul>
 
 
 
 
 
 3. Cross-Functional Collaboration &amp; Leadership
 
 
 <ul>
 <li>
 Serve as the internal e-commerce expert, leading collaboration across departments:
 </li>
 <li>
 
 Marketing:
 
 Align on digital advertising (PPC/Sponsored Ads), social media campaigns, and content development.
 </li>
 <li>
 
 Product:
 
 Provide market feedback for future product development and portfolio optimization.
 </li>
 <li>
 
 Finance:
 
 Manage budgets, promotional spending, and profitability analysis.
 </li>
 <li>
 Manage a dedicated account budget for trade spending and digital investments.
 </li>
 </ul>
 
 
 
 
 
 4. Market Intelligence
 
 
 <ul>
 <li>
 Maintain an in-depth understanding of the competitive landscape, marketplace policies, and emerging e-commerce trends.
 </li>
 <li>
 Utilize advanced analytics tools (e.g., Helium 10, Jungle Scout, internal marketplace dashboards) to extract actionable insights.
 </li>
 </ul>
 
 
 
 
 
 EXPERIENCE &amp; QUALIFICATION:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Marketing, E-commerce, or a related field.
 </li>
 <li>
 3+ years of experience in Key Account Management, Sales, or Business Development, specifically within the e-commerce sector. Proven track record of managing and growing major online accounts
 </li>
 </ul>
 
 
 
 
 
 SKILLS, KNOWLEDGE &amp; ABILITIES:
 
 
 <ul>
 <li>
 
 Job Specific:
 
 Deep understanding of e-commerce fundamentals, supply chain logistics, and marketplace algorithms.
 </li>
 <li>
 
 Generic Skills:
 
 Strong negotiation, analytical, and communication skills. High proficiency in Microsoft Excel (pivot tables, v-lookups) and presentation software.
 </li>
 <li>
 
 Reporting Staff:
 
 Manage e-Commerce specialist &amp; executives
 </li>
 </ul>
 
 
 
 
 
 WORKING ENVIRONMENT:
 
 Office based
 
 
 
</div>

Key Account Manager - eCommerce (Consumer)

BEYOND RESILIENCE

As a global market leader in assembly and fastening materials, the W&uuml;rth Group offers a portfolio of over 5 million products to the automotive, construction, and industrial sectors. With 400+ companies in 80 countries and a workforce of 90,000+, we combine global scale with local agility. In the UAE, we are redefining the industry through innovative digital solutions that build resilient, future-ready supply chains.The newly Dubai-established W&Uuml;RTH PROFESSIONAL SOLUTIONS introduces a breakthrough concept designed to enhance our clients service and support, ensuring that they benefit from a dedicated, 24/7 mentality team committed to fulfilling any need with excellence. W&Uuml;RTH PROFESSIONAL SOLUTIONS brings the access to a broad range of product and services leveraging the extensive capabilities of Wurth&rsquo;s 80 years global history and experience to the Middle East under one umbrella.We are a one-stop-shop for highly sophisticated clients with complex business models in 4 market segments: construction and infrastructure, operations and facility management, manufacturing as well as the vertical Multiples, which comprises projects in AI and vertical farming amongst others.W&uuml;rth Professional Solutions is seeking an experienced and strategic E-commerce Manager to lead and drive our digital commerce growth in the B2B sector, particularly in the UAE/GCC region. This pivotal role will be responsible for defining and executing the e-commerce strategy, managing all aspects of our online platform operations, and collaborating cross-functionally to ensure a best-in-class digital experience for our professional customers.Key ResponsibilitiesE-commerce Strategy &amp; Operations<ul><li>Develop and Execute Strategy: Define and implement the comprehensive e-commerce strategy to drive B2B online sales, enhance the customer journey, and align digital initiatives with overall business and sales objectives in the UAE market.</li><li>Platform Management: Oversee day-to-day operations of the e-commerce platform, including product data integrity, pricing, promotions, inventory display, and user account management.</li><li>Catalog &amp; Content Optimization: Manage, maintain, and optimize online product catalogs and product information (descriptions, images, specifications) within the Product Information Management (PIM) system to ensure accuracy and appeal.</li><li>Digital Procurement Solutions: Drive and support the integration of e-procurement solutions (e.g., OCI punch-out, cXML, EDI connections) for key B2B customers, acting as the primary coordinator between IT, Sales, and the customer.</li></ul>Digital Marketing &amp; Optimization<ul><li>Performance Marketing: Plan and execute digital marketing initiatives, including SEO/SEM, email campaigns, and potential social media/display advertising, to drive targeted traffic and increase product visibility.</li><li>Data Analysis &amp; CRO: Monitor and analyze key performance indicators (KPIs) such as traffic, conversion rates, sales, and customer behavior using tools like Google Analytics and internal reporting systems. Implement A/B testing and conversion rate optimization (CRO) strategies.</li><li>User Experience (UX/UI): Continuously monitor and improve the website's functionality, design, and user experience to ensure intuitive navigation, optimal search functionality, and mobile responsiveness.</li></ul>Required Skills &amp; QualificationsEducation &amp; Experience<ul><li>Relevant Industry Experience: Prior experience in the B2B industrial supply, construction materials, power/automation technology, or similar distribution sectors is highly preferred.</li><li>Competitive Company Exposure: Experience gained while working at a market player like ABB, Hilti, Fischer, Fastenal, Grainger, or similar multinational industrial/B2B suppliers, is a significant advantage.</li><li>Education: Bachelor&rsquo;s degree in Business, Marketing, E-commerce, Computer Science, or a related field.</li><li>Experience: 5+ years of progressive experience in an E-commerce, Digital Marketing, or Platform Management role, specifically within the B2B or industrial distribution environment.</li><li>Technical Proficiency: Strong hands-on experience with major e-commerce platforms (e.g., SAP Commerce/Hybris, Magento, BigCommerce) and Content Management Systems (CMS) or PIM systems.</li><li>B2B E-Procurement Knowledge: Strong understanding of e-procurement processes and tools (EDI, e-catalogs, OCI, cXML) is highly desirable.</li><li>Analytical Skills: Excellent analytical and data-driven problem-solving skills, with proficiency in web analytics tools (Google Analytics) and advanced Excel/reporting capabilities.</li><li>Digital Marketing Expertise: Solid knowledge of digital marketing techniques, especially SEO best practicesand paid advertising (SEM/PPC).</li></ul>WHAT WE OFFER YOU:<ul><li>UNICORN START-UP MENTALITY</li><li>RESILIENT TEAM OF HIGH PERFORMANCE</li><li>CULTURAL, TEAM AND TASK DIVERSITY</li><li>FAST PERSONAL AND CAREER GROWTH</li><li>FLAT HIERARCHY AND 100% FAMILY BUSINESS</li><li>BUILDING A GLOBAL GROUP WITH STRONG LOCAL FOCUS</li><li>GLOBAL TRAVEL: TRADE SHOWS AND BUSINESS MEETINGS FROM DAY 1</li></ul>Job Type: Full-timePay: AED15,000.00 - AED25,000.00 per monthWork Location: In person

Senior E-Commerce Manager - Global MNC Experience

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