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e commerce operations manager

Atelier Perfumery

We&rsquo;re Hiring: E-commerce Head / E-commerce ManagerLocation: Dubai, UAESalary: Competitive, based on experienceMaylaa International Trading LLC is looking for an experienced and results-driven e-commerce professional to lead and grow our online business operations. This role will oversee end-to-end e-commerce management, including sales growth, marketing campaigns, platform optimization, and customer support operations, ensuring a seamless shopping experience for our customers.Key Responsibilities:&#9679; Develop and execute the e-commerce strategy aligned with business objectives&#9679; Manage day-to-day operations of the e-commerce website and mobile app&#9679; Collaborate with technical and creative teams to optimize platform performance&#9679; Oversee product listings, pricing, inventory, and content quality&#9679; Ensure high-quality visuals, banners, and product descriptions&#9679; Implement cross-selling, up-selling, and personalization strategies&#9679; Plan and manage paid campaigns across Meta, Google, and TikTok&#9679; Drive CRM initiatives including email, SMS, and WhatsApp campaigns&#9679; Collaborate with influencers and remarketing programs to boost brand awareness&#9679; Supervise and support the customer care team for timely query resolution&#9679; Streamline processes for complaints, returns, and refunds&#9679; Work closely with logistics to ensure smooth post-purchase experience&#9679; Track traffic, conversion rates, revenue, CAC, ROAS, and CSAT&#9679; Generate actionable insights for continuous optimization&#9679; Leverage tools like Google Analytics, GTM, and CRM dashboards&#9679; Collaborate with internal teams for smooth operations&#9679; Manage vendor and agency relationships&#9679; Train, mentor, and lead the e-commerce and support teamsQualifications &amp; Skills:&#9658; Bachelor&rsquo;s degree in Business, Marketing, or related field (Master&rsquo;s preferred)&#9658; 5+ years in e-commerce operations and customer support management&#9658; Knowledge of platforms like Shopify, Magento, WooCommerce, or custom solutions&#9658; Experience managing customer support teams and CRM/Helpdesk tools&#9658; Hands-on digital marketing experience (Google Ads, Meta Ads, TikTok Ads)&#9658; Strong analytical, leadership, communication, and problem-solving skillsWe warmly welcome exceptional e-commerce talent to join the Maylaa family and contribute to our growth and success.Job Type: Full-timePay: From AED1.00 per monthApplication Question(s):<ul><li>What is your current salary and your salary expectations?</li></ul>Experience:<ul><li>E-Commerce Operations: 5 years (Required)</li></ul>

E-Commerce Manager

Medxpharmacy

MedX Pharmacy, established in 2015, is a leading retail pharmacy chain in the UAE with over 20 branches. We offer a wide selection of healthcare, beauty, fitness, and wellness products sourced from trusted international brands. Our team of skilled pharmacists and professionals is committed to providing exceptional customer service both in-store and online. With a strong focus on quality, innovation, and community wellbeing, MedX Pharmacy continues to grow as a trusted name in health and wellness across the region.We are seeking an experienced E-Commerce Project Manager to oversee digital projects and e-commerce operations, ensuring seamless online pharmacy services and driving business growth.1. Lead the planning, execution, and delivery of e-commerce projects including website enhancements, platform integrations, and digital marketing initiatives.2. Collaborate effectively with cross-functional teams to ensure project alignment and regulatory compliance.3. Drive improvements in online customer experience, order processing, payment gateways, and delivery workflows.4. Utilize project management tools to track progress, manage risks, resolve issues, and ensure timely completion within budget and scope.5. Manage relationships with external vendors, technology partners, and service providers to support platform functionality and growth.6. Ensure all e-commerce activities comply with UAE healthcare laws and pharmacy regulations.Education<ul><li>Bachelor&rsquo;s degree in Business Administration, Information Technology, Pharmacy, or a closely related discipline.</li></ul>Professional Background<ul><li>Hands-on experience with e-commerce platforms such as Shopify, Magento, or WooCommerce.</li><li>Proficiency in enterprise resource planning (ERP) systems like SAP or Oracle.</li><li>Familiarity with customer relationship management (CRM) software such as Salesforce or Zoho, and analytics tools including Google Analytics and Power BI.</li><li>Strong knowledge of legal and regulatory frameworks governing online pharmacy sales in the UAE.</li></ul>Working Experience<ul><li>Minimum 3 year&rsquo;s of experience in managing e-commerce projects, preferably within the retail pharmacy, healthcare etc.</li></ul>Other Requirements<ul><li>Demonstrated expertise in project management methodologies and tools including Jira, Asana, or MS Project.</li><li>Proven track record of leading multidisciplinary teams and delivering complex digital initiatives on time and within budget.</li><li>Excellent interpersonal, communication, and stakeholder management skills.</li><li>Ability to work full-time onsite in the UAE with flexibility to coordinate across departments.</li><li>Detail-oriented mindset with strong analytical and problem-solving capabilities.</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>Do you have previous retail pharmacy experience in GCC?</li></ul>

E-Commerce Project Manager

Dia Flower

We're Hiring: Chief Operating Officer (COO) &ndash; E-commerce &amp; Aggregator Focus We&rsquo;re looking for a COO with deep operational experience in the e-commerce and aggregator ecosystem to join our leadership team and help take our business to the next level. If you&rsquo;ve worked closely with platforms like Talabat, Instashop, Deliveroo, Noon, Careem, or Amazon, and know how to manage high-growth operations in a fast-paced digital environment &mdash; we want to hear from you.Key Responsibilities:- Oversee daily operations across fulfillment, delivery, customer service, and platform performance- Optimize listings, order flow, and performance across aggregator platforms- Build scalable systems for order management, logistics, and customer support- Work closely with commercial, marketing, and tech teams to drive growth- Monitor KPIs and ensure operational targets are met or exceededYou Bring:- 5+ years in operational leadership (preferably in e-commerce, Q-commerce, F&amp;B, or logistics)- Hands-on experience with multiple aggregators (e.g., Talabat, Instashop, Deliveroo, Noon)- Proven ability to scale digital operations and lead cross-functional teams- Strong analytical mindset with a customer-first approach- With UAE Driver's License and car- Immediate joiners onlyThis is a high-impact leadership role with room to build, innovate, and scale.Job Type: Full-timeApplication Question(s):<ul><li>This role is urgent. Can you start ASAP?</li></ul>Experience:<ul><li>Chief Operating Officer: 5 years (Required)</li><li>E-Commerce: 5 years (Required)</li></ul>License/Certification:<ul><li>UAE Driver's License (Required)</li></ul>Application Deadline: 17/08/2025

E-Commerce Chief Operating Officer (COO)

Prime Ventures General Trading LLC

E-commerce Marketplace SpecialistThis role involves overseeing the end-to-end operations of our online marketplace presence.<ul><li>Manage orders from various marketplaces, including real-time tracking and exception handling.</li><li>Coordinate with warehouse partners to ensure timely order fulfillment.</li><li>Monitor shipments and handle any issues that arise during transit.</li><li>Update order statuses and manage refunds, returns, and store credits.</li></ul>Key Responsibilities:Marketplace Management<ul><li>Optimize product listings, titles, descriptions, images, pricing, and attributes for maximum visibility.</li><li>Monitor key performance metrics, including buy box ownership, returns, SLA compliance, and seller ratings.</li><li>Collaborate with marketing teams to develop campaigns, promotions, and catalog onboarding strategies.</li></ul>Operations and Logistics<ul><li>Ensure accurate inventory management across multiple platforms.</li><li>Coordinate with design and development teams to improve UI/UX and technical performance.</li><li>Manage return-to-stock, damaged goods, and prevent overselling.</li></ul>Customer Service and Support<ul><li>Handle customer inquiries through email, chat, and social channels.</li><li>Provide prompt resolutions to customer complaints and issues.</li></ul>Requirements:Skills and Qualifications<ul><li>3-5 years of experience in e-commerce operations, preferably in fashion or lifestyle categories.</li><li>Proficiency in Amazon Seller Central, Noon Seller Lab, Namshi Partner Portal, and Shopify.</li><li>Strong Excel/Google Sheets skills and ability to analyze data.</li><li>Excellent organizational, communication, and multitasking abilities.</li></ul>Preferred Qualifications<ul><li>Bachelor's degree in Business, e-commerce, supply chain, or a related field.</li><li>Experience managing operations for a fashion D2C brand in the GCC region.</li></ul>Job Types: Full-time, PermanentPay: AED3,000.00 - AED6,000.00 per monthExperience:<ul><li>Amazon Seller Central: 1 year (Preferred)</li><li>Noon Seller Lab: 1 year (Preferred)</li><li>Namshi Partner Portal: 1 year (Preferred)</li><li>Shopify: 1 year (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>License/Certification:<ul><li>UAE Drivers License (Preferred)</li></ul>Willingness to travel:<ul><li>75% (Preferred)</li></ul>

E-commerce and Marketplace Specialist

Genetic Callnet Consultancy Pvt Ltd.

<div>
 
 
 E-commerce Executive &ndash; FMCG / Food Distribution | Dubai
 
 
 
 
 Location:
 
 Dubai Industrial City, UAE
 
 
 
 Industry:
 
 FMCG / Food &amp; Non-Food Distribution
 
 
 
 Job Type:
 
 Full-time
 
 
 
 
 
 We are looking for a driven and detail-oriented
 
 E-commerce Executive &ndash; FMCG
 
 to manage and grow our online sales channels across marketplaces and internal platforms. The ideal candidate should have strong experience in
 
 FMCG e-commerce operations
 
 , listings, coordination with fulfillment teams, and optimizing product visibility online.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage FMCG product listings on e-commerce platforms (Amazon, Noon, Talabat, Instashop, etc.) including pricing, descriptions, images, and promotions.
 </li>
 <li>
 Coordinate with sales, warehouse, and logistics teams to ensure stock accuracy, order fulfillment, and smooth delivery.
 </li>
 <li>
 Monitor daily orders, resolve operational issues, and ensure SLA adherence for all e-commerce FMCG sales.
 </li>
 <li>
 Optimize product visibility through keyword research, content improvements, and promotional planning.
 </li>
 <li>
 Analyze online sales reports, market trends, and consumer behavior to drive revenue growth.
 </li>
 <li>
 Plan and execute online campaigns and offers, collaborating with the marketing team.
 </li>
 <li>
 Manage customer reviews and ratings across platforms to improve marketplace reputation.
 </li>
 <li>
 Track competitor activity and propose adjustments to improve performance and conversion rates.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 3&ndash;5 years of experience in
 
 e-commerce operations within the FMCG sector
 
 (online grocery / food distribution preferred).
 </li>
 <li>
 Strong understanding of UAE online marketplaces and delivery platforms.
 </li>
 <li>
 Proficient in MS Excel, e-commerce dashboards, and order management tools.
 </li>
 <li>
 Excellent coordination and communication skills.
 </li>
 <li>
 Ability to manage multiple listings and meet deadlines.
 </li>
 <li>
 Basic knowledge of online advertising and product SEO is a plus.
 </li>
 </ul>
 
 
 
 
 ✅
 
 Preferred:
 
 
 <ul>
 <li>
 Experience with ERP/inventory systems and online catalogue management
 </li>
 <li>
 Candidates with FMCG &amp; HORECA/retail background will be prioritized
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 Growing company with strong presence in
 
 FMCG food &amp; non-food distribution
 
 </li>
 <li>
 Fast paced and dynamic environment with room for career growth
 </li>
 <li>
 Opportunity to build and scale the e-commerce division from within
 </li>
 </ul>
 
 
 
 
 📩
 
 Interested candidates can apply by sending their CV to [keith@geneticcallnet.com].
 
 
 
 
</div>

FMCG E-commerce Executive

Pristyn Equipment Trading LLC

Job SummaryResponsible for driving brand growth, customer engagement, and sales through integrated digital strategies and efficient e-commerce operations. This role combines expertise in online marketing with hands-on experience in managing online stores, ensuring an optimized customer journey from brand discovery to purchase and retention.Key Responsibilities Digital Marketing<ul><li>Develop and implement multi-channel digital marketing strategies (SEO, SEM, PPC, social media, email).</li><li>Create, manage, and optimize paid campaigns on Google Ads, Facebook, Instagram, LinkedIn, and other platforms.</li><li>Oversee content creation for social media, blogs, newsletters, and promotional campaigns.</li><li>Monitor analytics, prepare reports, and optimize campaigns to maximize ROI and conversion rates.</li><li>Collaborate with influencers, affiliates, and partners to boost brand reach.</li></ul>E-commerce / Online Store Management<ul><li>Manage daily operations of the company&rsquo;s online store(s) on platforms such as Amazon, NOON, Talabat Mart or custom e-commerce solutions.</li><li>Oversee product catalog management (listings, pricing, stock updates, product descriptions, and images).</li><li>Implement UX/UI improvements to enhance customer experience and boost sales conversion.</li><li>Coordinate logistics, order fulfillment, and after-sales support with relevant teams.</li><li>Monitor inventory levels, sales trends, and customer feedback to optimize product offerings.</li><li>Manage online payment gateways and ensure secure, seamless checkout experiences.</li></ul>Skills &amp; Competencies<ul><li>Strong knowledge of SEO, SEM, social media advertising, Google Analytics, and email marketing automation.</li><li>Proficiency in different e-commerce platforms</li><li>Understanding of digital sales funnels, CRO (Conversion Rate Optimization), and customer retention strategies.</li><li>Data-driven mindset with excellent analytical and reporting skills.</li><li>Strong creative skills for content, campaigns, and promotions.</li><li>Ability to manage budgets, timelines, and cross-functional teams</li></ul>Education &amp; Experience<ul><li>Bachelor&rsquo;s degree in Marketing, Business, E-commerce, or related field</li><li>1&ndash;3 years of proven experience in digital marketing and online store/e-commerce management.</li><li>Certifications in Google Ads, Google Analytics, HubSpot, Facebook Ads, or similar preferred.</li></ul>Job Type: Full-time

Digital Marketing & E-commerce (Online Store) Management Professional - Job Position

persian horizon tourism

Job Title: Senior E-commerce &amp; Online Shop Manager Company: Persian Horizon &ndash; UAE/Iran Location: United Arab Emirates / Iran Salary: From AED 10,000 monthly + bonus and sales commission based on daily sales and monthly target performanceJob Responsibilities<ul><li>Full management of launching, developing, and selling the company&rsquo;s online shop</li><li>Market research, selection and procurement of goods/services, and establishing supplier relationships</li><li>Designing and implementing advertising strategies on Google, Instagram, Meta, YouTube, Snapchat, and Affiliate Marketing platforms</li><li>Managing the content team, store operators, technical, and advertising staff; ensuring coordination and effective communication between departments</li><li>Supervising and improving shipping, logistics, customer relations, sales policies, and branding</li><li>Producing, evaluating, and publishing textual and visual content aligned with campaigns and organizational goals</li><li>Establishing and developing Affiliate Marketing systems and partner-based sales models</li><li>Creating daily and monthly analytical reports on sales performance, leads, and campaigns</li><li>Acquiring high-quality leads and managing the process of converting them into sales</li><li>Managing customer contracts, pricing policies, and customer support</li></ul>Requirements<ul><li>Minimum of 7 years of management experience in online shops and e-commerce, preferably with international background</li><li>Full proficiency in digital marketing, content production, and online sales systems</li><li>Practical experience with e-commerce platforms (Shopify/WooCommerce/Custom CMS) and digital advertising tools</li><li>Proven ability in lead generation, team management, and negotiation with suppliers and clients</li><li>Familiarity with Affiliate Marketing and modern network-based sales methods</li><li>Strong skills in organization, strategic planning, data and market analysis, creative and customer-oriented thinking</li><li>Team-building spirit, staff management, and cross-team communication</li><li>Ability to provide continuous reporting and analysis of sales and advertising KPIs</li></ul>Benefits<ul><li>Monthly salary from AED 10,000 and above + bonus and sales commission based on daily sales and monthly target achievements</li><li>Income from online shop product and service sales and Affiliate channels</li><li>Opportunity to collaborate with a multinational brand and achieve personal growth in the UAE and Iranian markets</li><li>Professional, growth-oriented, and dynamic environment</li></ul>We are confident that with Persian Horizon&rsquo;s professional team, this role can elevate your financial and professional life to a new level.Job Type: Full-timePay: From AED10,000.00 per monthApplication Question(s):<ul><li>Do you have international experience or have you worked with multinational brands?</li><li>Which e-commerce platforms (Shopify, WooCommerce, or custom CMS) have you worked with hands-on?</li><li>What tools (e.g., Power BI, Google Analytics) have you used for data analysis?</li><li>What is your experience in running advertising campaigns on Google, Meta, Instagram, YouTube, or Snapchat?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li> online shops and e-commerce: 7 years (Required)</li><li>digital marketing: 7 years (Required)</li></ul>

Senior E-commerce & Online Shop Manager

Explore 2888+ E commerce operations manager in Dubai this September. Find roles across top companies and apply now to boost your career.