on-site it support analyst

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analyst, data integrity

analyst, data science

eits service desk analyst

NYC Health + Hospitals

<div>
 <strong>
  Marketing Statement
  <br/>
  <br/>
 </strong>
 NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city&rsquo;s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers.
 <br/>
 <br/>
 At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
 <br/>
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 <strong>
  Duties &amp; Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Purpose of Functional Assignment:
  <br/>
  <br/>
 </strong>
 Under supervision, serves as front-line Level 1, and Level 2 IT support for NYC Health + Hospitals. Actively monitors and answers phone calls, Live Chat interactions, e-mail messages, service portal support, and auto-triggered request queues during their assigned tour (I, II, or III). Focuses on delivering timely and effective assistance to end-users, emphasizing strong communication, problem-solving, and customer service skills, while applying knowledge of best IT practices within a healthcare IT setting. Provides real-time Service Desk coverage to meet service level requirements and exceed end-user expectations.
 <br/>
 <br/>
 <strong>
  Examples Of Typical Tasks
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manages, documents, prioritizes, and actively resolves Level 1 and Level 2 IT related to Interactions, Incidents, Service Requests, Tasks / Catalogs, and Work Orders tickets from report to resolution.
  </li>
  <li>
   Triages tickets to ensure accurate transfers and escalation, per Service Level Agreements (SLA).
  </li>
  <li>
   Tracks, monitors and ensures ticket progress and closure per SLA, following escalation and paging procedures as required.
  </li>
  <li>
   Provides support and services to end-users, seeking to resolve as many calls as possible at Level 1 &amp; Level 2 and for application-related issues and requests.
  </li>
  <li>
   Provides a positive experience to the end-users through meeting and exceeding expectations, and engendering confidence that requests will be resolved.
  </li>
  <li>
   Provides end-users with a single point of contact for all IT related issues or requests.
  </li>
  <li>
   Contributes to the ongoing improvement of the Service Desk processes and procedures.
  </li>
  <li>
   Maintains technical knowledge on all IT technologies.
  </li>
  <li>
   Performs duties that may be primarily remote, and may need to report to the office with a 48-hour notice for operational needs, and/or training purposes. Works flexibly across various locations and shifts as required by operational needs.
  </li>
  <li>
   Participates in special projects as needed and perform other related duties as assigned.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Minimum Qualifications
  <br/>
  <br/>
 </strong>
 Assignment Qualification Requirements:
 <br/>
 <br/>
 <ul>
  <li>
   Master&rsquo;s degree from an accredited college or university in Management, Business Administration, Hospital Administration Management, Public Administration, Accounting, or related discipline, or,
  </li>
  <li>
   Bachelor&rsquo;s degree from an accredited college or university, and one (1) year of experience in a business, government, hospital, educational institution or non-profit organization in analysis, development and implementation of systems, methods and procedures, management information development and data coordination; or,
  </li>
  <li>
   A satisfactory combination of education, training and experience.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Assignment Qualification Preferences
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   A minimum of Associate&rsquo;s degree in Information Technology or a closely related discipline, and three (3) years of service desk or technical support experience; or,
  </li>
  <li>
   Bachelor&rsquo;s Degree in Information Technology or a closely related discipline, and one (1) year of service desk or technical support experience.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Knowledge Areas, Skills, Abilities, And Other Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Understanding of ServiceNow.
  </li>
  <li>
   Understanding of remote desktop tools (Bomgar).
  </li>
  <li>
   Basic Network Troubleshooting.
  </li>
  <li>
   Hardware and Software Troubleshooting.
  </li>
  <li>
   Customer Service and strong documentation skills.
  </li>
  <li>
   Ability to work independently and collaboratively within a fast-paced team environment.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Equipment/Machines And Software Operated
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   General office equipment (e.g., computer, scanner, printer, phones).
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Department Preferences
  <br/>
  <br/>
 </strong>
 <strong>
  How To Apply
  <br/>
  <br/>
 </strong>
 If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.
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 <br/>
 <em>
  <strong>
   Note: Candidates selected for a position are required to come to NYC as part of their onboarding.
  </strong>
 </em>
</div>


EITS Service Desk Analyst

Gainwell Technologies LLC

<div><p>Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You&rsquo;ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You&rsquo;ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.</p><p></p><div><div><div><h2 class="jobSectionHeader"><b><br>
Summary</b></h2></div><div><p>
As a Service Desk Analyst, you will be a technical leader within the Service Desk team, providing escalated support from ServiceNow tickets and contributing to process improvements. You will utilize your deep technical knowledge and problem-solving skills to diagnose and resolve complex issues related to hardware, software, network connectivity, and other IT systems. You will also play a key role in developing and maintaining knowledge base articles and training materials.
</p></div></div><div><div><h2 class="jobSectionHeader"><b>Your role in our mission</b></h2></div><div><ul><li>
Provide advanced technical support via phone, email, and chat, handling support requests from other Service Desk agents.</li><li>
Lead troubleshooting efforts for complex technical problems.</li><li>
Participate in an afterhours and weekend On Call rotation.</li><li>
Log and track all support requests in our ticketing system, ensuring accurate and detailed documentation.</li><li>
Develop and maintain knowledge base articles, FAQs, and other documentation.</li><li>
Identify and escalate recurring issues to appropriate teams.</li><li>
Contribute to the development and implementation of service desk best practices and procedures.</li><li>
Proactively monitor system performance and identify potential problems.</li><li>
Participate in project work related to IT service improvements.</li><li>
Communicate effectively with users at all levels, providing clear and concise explanations of technical issues and solutions.</li><li>
Maintain a positive and professional demeanor at all times.</li><li>
Participate in team meetings and training sessions.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What we're looking for</b></h2></div><div><ul><li>
Associate's or Bachelor's degree in IT or a related field preferred.</li><li>
3+ years of experience in a technical support role, preferably in a service desk environment.</li><li>
Experience with ticketing systems (e.g., ServiceNow).</li><li>
Understanding of computer hardware, software, networking concepts, and operating systems (Windows, Linux, Active Directory).</li><li>
Extensive experience troubleshooting complex technical problems.</li><li>
Strong leadership and mentoring skills.</li><li>
Excellent communication skills, both written and verbal.</li><li>
Ability to work independently and as part of a team.</li><li>
Strong organizational skills and attention to detail.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What you should expect in this role</b></h2></div><div><ul><li>
Remote position (US only)</li><li>
Opportunities to travel through your work (0-10%)</li><li>
Video cameras must be used during all interviews, as well as during the initial week of orientation</li><li>
The deadline to submit applications for this posting is 4/30/2026</li></ul></div></div></div><p></p><p><br>
The pay range for this position is $41,100.00 - $58,700.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You&rsquo;ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.</p><p></p><p><br>
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You&rsquo;ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.</p><p></p><p><i><br>
Gainwell Technologies </i><i>is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. </i><i>Gainwell Technologies defines &ldquo;wages&rdquo; and &ldquo;wage rates&rdquo; to include &ldquo;all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.</i></p></div>

Service Desk Analyst

MedReview Inc.

<div>
 <p>
  <strong>
   Position Summary:&nbsp;
   <br/>
  </strong>
  The&nbsp;Senior&nbsp;IT Support Analyst will provide front&hyphen;line support to end users on&nbsp;various technical issues and problems relating to hardware, software and peripherals.&nbsp;Also, in addition to assisting with identity management tasks such as on/off boarding and permission to systems.&nbsp;The role&nbsp;requires&nbsp;a&nbsp;strong&nbsp;and more in-depth&nbsp;problem-solving&nbsp;acumen&nbsp;in order to diagnose, evaluate and resolve user issues,&nbsp;serves as a point of escalation&nbsp;as necessary&nbsp;for issues that may arise from other&nbsp;IT staff members, and&nbsp;is&nbsp;well versed in&nbsp;IAM best practices to sustain the high standards developed within the company.
  <strong>
   This is an in office position. This role will sit in either NYC or Newport Beach, California.&nbsp;
  </strong>
 </p>
 <p>
  <strong>
   Job Responsibilities:&nbsp;
   <br/>
  </strong>
  This list does not represent all responsibilities for this position. Candidate&nbsp;must be willing and able to assume roles and responsibilities other than these to meet the&nbsp;needs of the organization.&nbsp;
 </p>
 <ul>
  <li>
   <p>
    Provide exceptional user support (phone, remote, in person, email) as necessary.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Resolve help desk tickets including software and end user hardware issues.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Responsible for ticket triage, assignment and follow up.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Inventory maintenance including workstations, laptops, printers and monitors.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Participate in team meetings.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Occasionally participate in server rack installations and cable patching.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Installation and administration of local and network printers.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Troubleshooting user account issues.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Ensure timely computer and account setup of new users.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Participate&nbsp;and&nbsp;manage&nbsp;wider scale&nbsp;projects and initiatives.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Administer user accounts and access privileges&nbsp;for&nbsp;the organization.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Enforcing company policies and procedures related to identity and access management.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Involved in troubleshooting and resolving IAM issues.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Internal escalation point for&nbsp;complex&nbsp;issues&nbsp;(Advanced troubleshooting, research).&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Maintain&nbsp;and develop&nbsp;documentation.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Process and policy monitoring.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Good organizational skills and attention to detail.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Ability to work individually and as part of a team.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Occasional evening/weekend work.&nbsp;
   </p>
  </li>
 </ul>
 <p>
  Required Experience:&nbsp;
 </p>
 <ul>
  <li>
   <p>
    Microsoft Windows 10&nbsp;and higher&nbsp;desktop troubleshooting&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Microsoft Office&nbsp;365&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Client PC connectivity &ndash; VPN, TCP/IP, Ethernet, DNS, DHCP, etc&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Remote Desktop support&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Azure/Intune administration&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Active Directory&nbsp;administration&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Printer/peripheral troubleshooting&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Computer imaging processes&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    World class&nbsp;customer service and troubleshooting skills&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Ability to communicate technical information, both in writing and verbal, to end users&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Computer moves/device setup&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    New user&nbsp;onboarding&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Inventory/hardware lifecycle management&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    IT ticketing system &ndash; Creating/modifying/assigning tickets&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    At least&nbsp;10+ years supporting a windows environment&nbsp;
   </p>
  </li>
 </ul>
 <p>
  Preferred&nbsp;Experience:&nbsp;
 </p>
 <ul>
  <li>
   <p>
    More in-depth&nbsp;Microsoft O365/Azure/Exchange/Teams/Intune&nbsp;user/device&nbsp;administration/configuration/policy building&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Powershell or similar scripting&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Soft&nbsp;phone setup and administration&nbsp;
   </p>
  </li>
 </ul>
</div>


Senior IT Support Analyst

Xcede

<div>
 <p>
  Leading Privately Held Financial Services Firm - Office &amp; Reception Manager &ndash; NYC
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are seeking a highly polished &amp; organized Office &amp; Reception Manager to oversee day-to-day office operations and front desk management for a Leading Privately Held Financial Services Firm in their New York location.
 </p>
 <p>
  <br/>
 </p>
 <p>
  You would be supporting their Professional Services and Capital Solutions groups across two floors, ensuring a client-ready office environment, seamless visitor experience, and strong operational execution. You would lead office remodeling projects, furniture procurement, and vendor management to maintain a premium workplace experience.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Overview:
 </p>
 <p>
  &bull; Manage front desk operations including visitor experience, guest registration, mail/package handling, and phone/email routing.
 </p>
 <p>
  &bull; Own daily facilities operations across two floors, maintaining a professional, clean, and fully functional office environment.
 </p>
 <p>
  &bull; Serve as primary liaison with building management and coordinate service requests, repairs, and maintenance.
 </p>
 <p>
  &bull; Oversee conference room readiness, meeting setup, catering coordination, and hospitality support for client-facing meetings.
 </p>
 <p>
  &bull; Manage office vendors (cleaning, pantry, catering, maintenance, security, supplies) and monitor service quality.
 </p>
 <p>
  &bull; Lead office remodeling, refresh, and improvement projects including planning, vendor sourcing, project coordination &amp; execution.
 </p>
 <p>
  &bull; Manage office furniture purchasing, including vendor selection, ordering, delivery coordination, and workspace setup.
 </p>
 <p>
  &bull; Support space planning, seating assignments, office moves, onboarding desk setup, and badge/access coordination.
 </p>
 <p>
  &bull; Partner with Finance/AP to manage invoices, purchase requests, and budget tracking for facilities and office operations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  It is an established organization which is experiencing significant growth which offer competitive benefits &amp; growth potential.
 </p>
 <p>
 </p>
</div>


Office Manager

Harbor Group International

<div>
 <p>
  <strong>
   Investment Management Analyst
  </strong>
 </p>
 <p>
  <strong>
   Position:
  </strong>
  Investment Management Analyst
 </p>
 <p>
  <strong>
   Location:
  </strong>
  New York, NY
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   JOB SUMMARY:
  </strong>
 </p>
 <p>
  HGI is seeking an Analyst to join our Investment Management team. The Analyst will play a pivotal role in analyzing, monitoring, and reporting on all aspects of an investment. The Analyst will perform investment management duties consisting of performance analysis, direct equity and credit investment valuation, investor reporting, investment model review, distributions, waterfall calculations, and other special projects. The team also focuses on communicating the company&rsquo;s products, platform, competitive advantages, business model, and financial results to internal and external audiences, including HGI executives, auditors, and investors. The Analyst will work closely with the firm&rsquo;s senior members and executives. The role is onsite, based in New York City.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   RESPONSIBILITIES:
  </strong>
 </p>
 <ul>
  <li>
   Review investment and fund performance, including financial modeling, pro forma cash flow, and analysis of market landscapes.
  </li>
  <li>
   Work with transactions team to evaluate the risk/return and potential fit of new investments.
  </li>
  <li>
   Contribute to quarterly distribution processes by aggregating financial data, analyzing performance, reviewing projections, and performing waterfall calculations.
  </li>
  <li>
   Assist in the valuation processes of investments within the portfolio
  </li>
  <li>
   Assist with the evaluation of new opportunities across property sectors and capital structures.
  </li>
  <li>
   Prepare detailed quarterly asset and fund performance reports, as well as custom investor reporting.
  </li>
  <li>
   Compile portfolio data for marketing materials such as due diligence requests and pitchbooks.
  </li>
  <li>
   Complete special projects and other related responsibilities.
  </li>
  <li>
   Communicate with third parties directly including investors, lenders, and auditors.
  </li>
  <li>
   Coordinate with all verticals of a private equity real estate firm, including Transactions, Asset Management, Accounting and Finance, Legal and Compliance, and Investor Relations.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   QUALIFICATIONS:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in finance, real estate, or a similar field; or equivalent work experience.
  </li>
  <li>
   At least one year of relevant experience in commercial real estate private equity, private equity, accounting or financial services.
  </li>
  <li>
   Proficient understanding of underwriting, deal structure, waterfalls, and private equity real estate fundamentals.
  </li>
  <li>
   Ability to work independently and collaboratively in a multidisciplinary team.
  </li>
  <li>
   Strong knowledge of Microsoft Excel, Word, PowerPoint and other similar platforms.
  </li>
  <li>
   Excellent attention to detail, analytical skills, and ability to prioritize projects.
  </li>
  <li>
   Exceptional interpersonal &amp; communication skills, both verbal and written.
  </li>
 </ul>
 <p>
  #LI-TB1
 </p>
</div>


Investment Management Analyst

Hearst Networks EMEA

<div><div><i>Work Locations:</i><i> </i><i>With the exception of some select roles that have In-Office requirements, most temporary or third party payroll workers should expect to work remotely, unless otherwise discussed.</i></div><div></div><div><b><br>
Division Story</b></div>
Most people don&rsquo;t realize the importance of the Finance department in keeping our business operating without hitches and delays. That&rsquo;s probably because we oversee many of the more quietly glamorous, back-office functions that drive our bottom line. We not only forecast, build and manage budgets, we also collect and analyze important data that helps leadership make the best decisions. All of this sounds exciting to you because you love numbers and spreadsheets, and especially love great entertainment.<div></div><div><b>
Job Description</b></div><div></div><div><b>
THE ROLE: Analyst, </b><b>Procurement Operations &amp; Systems (Temporary)</b></div><div></div><div>
The Procurement Operations &amp; Systems Analyst plays a critical role in maintaining the efficiency, accuracy, and continuous improvement of A+E Global Media&rsquo;s procurement ecosystem. This role combines hands-on system administration and user support with data-driven analysis and operational excellence. The Analyst manages day-to-day activities in the Source-to-Pay procurement system, supports supplier onboarding and invoice processing, and collaborates with Finance and Accounts Payable to ensure data integrity and process alignment. By maintaining dashboards, analyzing spend trends, and identifying opportunities for automation, the Procurement Operations &amp; Systems Analyst helps drive informed decision-making and enhance the overall procurement experience for internal stakeholders and suppliers.</div><div></div><div><b>
MORE ABOUT WHAT YOU&rsquo;LL DO:</b></div><ul><li><div>
Act as the primary functional support contact for internal users and external suppliers, providing guidance on procurement workflows, troubleshooting system access, resolving transaction related issues, and coordinating with IT, Finance, or vendors for escalations as needed.</div></li><li><div>
Oversee the purchase order lifecycle from creation through closure, ensuring accurate setup and approval routing; collaborate with Accounts Payable and business users to resolve invoice match exceptions and maintain data accuracy and compliance.</div></li><li><div>
Perform system administration activities such as configuration updates, user role management, and workflow maintenance to ensure smooth daily operations.</div></li><li><div>
Leverage spend and supplier data to uncover trends, cost-saving opportunities, and sourcing insights that inform bid analysis, negotiation strategy, and procurement planning.</div></li><li><div>
Develop and maintain dashboards or periodic reports tracking key procurement KPIs (e.g., PO Compliance, Supplier Inclusion).</div></li><li><div>
Identify, present, and support implementation of opportunities to automate or simplify routine procurement activities with the use of AI, workflow enhancements, or configuration adjustments.</div></li><li><div>
Support new supplier onboarding and supplier portal invitations, ensuring supplier requests are complete, accurate, and compliant with internal requirements.</div></li></ul><div></div><div><b>
BASIC REQUIREMENTS:</b></div><ul><li><div>
Bachelor&rsquo;s degree in Business, Supply Chain, Information Systems, or a related field, or equivalent practical experience.</div></li><li><div>
2&ndash;4 years of experience in procurement operations, purchasing, or system administration preferred.</div></li><li><div>
Hands-on experience supporting or administering a procurement system (e.g., Jaggaer, Coupa, SAP Ariba, or similar Source-to-Pay platform).</div></li><li><div>
Strong analytical and problem-solving skills, with the ability to interpret data, identify trends, and recommend process improvements.</div></li><li><div>
Proficiency in Microsoft Excel required; familiarity with other reporting or data visualization tools preferred.</div></li><li><div>
Excellent communication and customer service skills, with the ability to translate system functionality into clear, actionable guidance for non-technical users.</div></li><li><div>
Proven ability to manage multiple priorities, meet deadlines, and collaborate effectively across Procurement, Finance, and Accounts Payable teams.</div></li><li><div>
Curiosity about automation, workflow optimization, and emerging technologies that improve procurement efficiency is a plus.</div></li></ul><div></div><div>
Please note project assignment associates are engaged to provide service to A+E Global Media on a temporary basis in connection with a specific project. Project assignment associates are hired and employed through a third-party vendor with a duration/tenure of no longer than eighteen (18) months.</div><div></div><div><b>
Compensation</b></div>
Contract Hourly Pay Rate: $48.35<div></div><div><i><br>
The pay rate</i><i> displayed serves as a</i><i> good faith estimate</i><i> </i><i>for this role.</i></div><div><i>
Compensation for the role</i><i> will be based on </i><i>a </i><i>number of different </i><i>factors</i></div><div><i>
such as </i><i>a candidate&rsquo;s qualifications, skills, competencies, </i><i>location, </i><i>and</i></div><div><i>
experience. Learn more at </i><i>www.aegm.com/careers.</i></div><div></div><div><i><br>
A+E Global Media proudly provides equal employment opportunity for all employees and job applicants, and makes employment decisions consistent with this principle. The company&rsquo;s employment actions and decisions &ndash; including recruitment, hiring, training, promotion, demotion, compensation, transfer, layoff, and termination &ndash; are made without regard to an employee&rsquo;s race, color, religion, creed, age, national origin, ancestry, sex (which includes pregnancy, childbirth, breastfeeding, and related medical conditions), gender, sexual orientation, gender identity, gender expression, marital status, alienage or citizenship status, physical and/or mental disability, medical condition, family and medical leave status, genetic information, military or veteran status, or any other characteristic protected by applicable law.</i><br>
<i>A+E Global Media is a joint venture of the Hearst Corporation and The Walt Disney Company.</i><br>
<i>We are proud to be an Affirmative Action/Equal Opportunity </i><i>Employer/Disabled/Veterans.</i></div></div>

Analyst, Procurement Operations & Systems (Temporary)

Wilson Elser

<div><div><p><b>Wilson Elser</b> is a leading defense litigation law firm with more than 1400 attorneys in 46 offices throughout the United States. Founded in 1978, we rank among the top 100 law firms identified by The American Lawyer and 36 in the National Law Journal's survey of the nation's largest law firms.</p></div><p>
Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our <b>On-Site IT Support Analyst</b> in our <b>New York </b>office.</p>
<p><b><i>
This position is a full-time on site position.</i></b></p>
<p><b>
The Position</b></p>
<p>
This role provides on-site technology support to our attorneys and staff in an assigned office location. Acting as a resident technology support expert, it is expected for this role to properly troubleshoot and resolve hardware, software, and peripheral issues reported by all personnel working at that assigned office location. As a local representative of Wilson Elser's national IT department, the ideal candidate thrives on working in a fast-paced, growing environment and has the ability to provide white-glove, concierge-level services while juggling multiple demands.</p>
<p><b>
Key Responsibilities:</b></p>
<ul>
<li>Understand and execute standard operating procedures for imaging and deploying computer equipment for onboarding new hires.</li>
<li>Collect and track equipment from departed end users following standardized asset tracking procedures.</li>
<li>Provide support for video conferencing and related A/V on-site systems.</li>
<li>Install, configure, and troubleshoot software, including document management, Microsoft office applications, remote conferencing tools, and financial systems.</li>
<li>Coordinate user requirements with regional supervisors, management, and other IT teams.</li>
<li>Build service-based relationships with the attorneys and staff, while utilizing exceptional customer service skills.</li>
<li>Collaborate with other team members on tasks or requests, in an efficient and expeditious manner.</li>
<li>Evaluate and record tickets for ongoing requests for new hardware, software installations, and incidents reported by end users within your assigned office.</li>
<li>Adhere to organizational change management processes.</li>
<li>Perform special duties, tasks, or projects, as required.</li>
</ul>
<p><b>Qualifications</b></p>
<ul>
<li>Minimum 2 years in technical support on IT hardware, software, and desktop peripherals, including but not limited to:
<ul><li>Windows 10 &amp; Windows 11 Operating Systems</li>
<li>Microsoft Office O365 with a strong acumen in Outlook</li>
<li>Desktop client v. web-based applications</li>
<li>Active Directory &amp; Azure AD</li>
<li>Zoom Rooms &amp; Microsoft Teams</li>
<li>Desktop Driver Controls</li>
<li>All-in-One Monitors</li>
<li>VPN, Remote Access, &amp; Cloud Network Access</li>
<li>Virtual Desktop Environments and Functions</li>
<li>Cloud &amp; On-Prem Telephony functions</li>
<li>Desktop imaging &amp; BIOS controls</li>
<li>LAN and SD-WAN support</li>
</ul></li></ul><ul><li>Minimum 3 years working in ITSM and ITIL environments.</li>
<li>Self-starter with the ability to manage own time effectively and work autonomously.</li>
<li>Ability to lift and move items up to 50 lbs.</li>
<li>Ability to travel throughout the region, if needed.</li>
<li>Experience working in an environment that promotes active listening, transparency, and customer-centric service.</li>
<li>Experience in system operations and/or administration a plus.</li>
<li>Prior law firm experience a big plus.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst.</li>
<li>ITIL4 certification preferred (in-house training is available).</li>
</ul>
<p><b>Education</b></p>
<ul>
<li>Bachelor's degree in Computer Science, Information Security, or other related field. Or equivalent work experience.</li>
<li>Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst, or ITIL preferred but not required.</li>
</ul><div><p><b>
Why Should You Apply?</b></p>
<ul>
<li><b><i>Benefits:</i></b><i> Outstanding benefits package, including 401k match and generous PTO plan</i></li>
<li><b><i>Career Growth:</i></b><i> Ample opportunities for professional development and advancement</i></li>
<li><b><i>Employee Perks:</i></b><i> Access to corporate discount plans and other benefits</i></li>
</ul><h5 class="jobSectionHeader"><b><i>Wilson Elser welcomes submissions of candidates for our open positions exclusively from recruitment agencies with an active, signed fee agreement who have been granted access to a position through our dedicated Recruitment Agency Portal. We are unable to consider submissions from recruitment agencies without a current (dated as of 7/1/2024) agreement in place. We appreciate your understanding. For collaboration inquiries or to establish an agreement, please contact us at </i></b><b><i>talentacquisition@wilsonelser.com</i></b><b><i>.</i></b></h5>
<h5 class="jobSectionHeader"><b><i>Wilson Elser is committed to a collegial work environment in which all individuals are treated with respect and dignity. It is the Firm's policy that employment will be based on merit, qualifications, and competence. Further, employment decisions will be made without regard to an applicants race, color, age, sex, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation or preference, gender identity, physical or mental disability, status as a victim of domestic violence, sex offenses, or stalking, past or present service in the uniformed services or application or obligation to serve in the uniformed services, or any other characteristic protected by law.</i></b></h5>
<h5 class="jobSectionHeader"><b><i>Wilson Elser endeavors to make the Wilson Elser website accessible to any and all users. You may review our Accessibility Policy </i></b><b><i>here</i></b><b><i>.</i></b></h5>
<h5 class="jobSectionHeader"><b><i>California Residents may review our CCPA notice for applicants and employees </i></b><b><i>here</i></b><b><i>.</i></b></h5>
<h5 class="jobSectionHeader"><b>#ZR</b></h5></div></div>

On-Site IT Support Analyst

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