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employment office specialist #66 Jobs in Washington

employment office specialist #66

employment office specialist 66

US SENATE

<div><div><h2 class="jobSectionHeader"><b>Summary</b></h2>
<p>The Senate Sergeant at Arms is seeking an Employment Office Specialist #66. The complete vacancy announcement and application can be found on the United States Senate Career Page at https://sen.gov/1VNZQ. This vacancy announcement closes at 11:59pm EST on the closing date. Late applications will not be accepted.</p>
<p>Learn more about this agency</p></div></div>
<br><div><div><h2 class="jobSectionHeader"><b>This job is open to</b></h2>
</div><div><div><div><h3 class="jobSectionHeader"><b>The public</b></h3>
</div><div>U.S. Citizens, Nationals or those who owe allegiance to the U.S.</div></div></div></div>
<br><div><div><h2 class="jobSectionHeader"><b>Duties</b></h2>
</div><p>Maintains the Senate Employment Bulletin/Internship Opportunities Bulletin by posting and removing advertisements; runs reports to determine which vacancies have been posted. Maintains communication with Administrative Managers and Chiefs of Staff within Member offices and committees to determine if the advertisements need to be archived or re-posted. Responds to inquiries within the Employment Office&rsquo;s general inbox; provides guidance to the general public looking for assistance from the Employment Office. Interviews Resume Bank applicants to provide guidance on employment in Congress ensuring applicants receive comprehensive information regarding congressional operations and Senate employment practices; reviews resumes and suggests methods for improvement. Supports Senator-elect resume collection during election cycle; coordinates with Senator-elect designees to provide applications of candidates and maintains metrics. Performs recruitment support duties for SAA recruitment as assigned by management, contributing to operational support and process improvements. Other duties, as assigned.</p></div>
<br><div><div><h2 class="jobSectionHeader"><b>Requirements</b></h2>
</div><h3 class="jobSectionHeader"><b>Conditions of employment</b></h3>
<ul><li>For conditions of employment and citizenship requirements, please visit the job announcement on the United States Senate Career Page at https://sen.gov/YO0NL.</li>
</ul><h3 class="jobSectionHeader"><b>Qualifications</b></h3>
<p></p><p><b>Required Work Experience</b></p><ul><li>
At least 1-3 years of relevant experience in customer service.</li></ul><p><b>
Required Special Skills/ Knowledge</b></p><ul><li>
As part of our hiring process, we may conduct a skills assessment to better understand an applicant&rsquo;s proficiency in key areas relevant to the role.</li><li>
In keeping with the policy of conflicts of interest, relatives of Sergeant at Arms employees are not eligible to work in the Human Resources Office.
</li><li>Knowledge of, or the ability to learn, departmental rules, regulations, procedures and functions, including policies and regulations set by the Senate Rules Committee and the Senate Committee on Ethics.
</li><li>Knowledge of office equipment, computers and relevant software/Web applications, and spreadsheets and databases.
</li><li>Ability to prepare and maintain records and reports.</li><li>
Ability to establish and maintain effective working relationships with Senate staff and resolve customer problems.
</li><li>Knowledge of editing and publishing content on websites.
</li><li>Demonstrated understanding of compliance requirements and organizational policies, ensuring all work is performed in alignment with established standards.
</li><li>Ability to communicate clearly, professionally, and appropriately with diverse audiences, both verbally and in writing.
</li><li>Ability to apply strong analytical skills to evaluate information, identify issues, and develop effective solutions.</li><li>
Ability to utilize sound decision-making skills to select suitable approaches and actions in a timely manner.
</li><li>Ability to demonstrate resourcefulness by effectively identifying and leveraging available tools, information, and networks to resolve challenges.
</li><li>Ability to maintain a high level of customer focus by understanding needs, delivering quality service, and fostering positive customer experiences.
</li><li>Ability to work collaboratively with colleagues and stakeholders to achieve shared goals and contribute to a cohesive team environment.
</li><li>Ability to adapt effectively to changing priorities, environments, and expectations, demonstrating flexibility in approach.</li></ul><p><b>
Desired Qualifications</b></p><ul><li>
Knowledge of Elementor/WordPress, Adobe Creative Cloud, or other software to produce digital and web content.</li><li>
Familiarity with the Senate office environment.</li><li>
Demonstrated ability to handle sensitive and confidential information with discretion, professionalism, and sound judgement.</li><li>
Knowledge of Microsoft products.</li></ul><p><b>
Working Conditions</b></p><ul><li>
Sedentary.</li></ul>
<p></p><div><h3 class="jobSectionHeader"><b>Education</b></h3>
<p>High School Diploma/GED.
</p></div><div><h3 class="jobSectionHeader"><b>Additional information</b></h3>
<div><div><p>The Sergeant at Arms is an equal opportunity employer in accordance with the requirements of Senate rules, regulations, and applicable Federal Laws. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. Decisions to grant reasonable accommodations will be determined on a case-by-case basis. Please email SAARecruitment@saa.senate.gov with &ldquo;Applicant Accommodation&rdquo; in the subject line. No moving, relocation or pre-employment travel expenses will be paid for this position, or while in application for this position.</p></div></div><br>
<p></p>
<p>Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.</p>
</div><div><div><div><div><div><h1 class="jobSectionHeader"><p>Benefits</p></h1></div></div><div>
<p>A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
</p><p></p><div><p>Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.</p></div></div></div></div></div></div>
<br><div><h2 class="jobSectionHeader"><b>How you will be evaluated</b></h2>
<p>You will be evaluated for this job based on how well you meet the qualifications above.</p>
<p>Your application will be evaluated by a panel on the quality and extent of your total accomplishments, experience, and education. Highly qualified candidates may be interviewed and a reference check conducted.</p></div>
<br><div><div><h2 class="jobSectionHeader"><b>Required Documents</b></h2>
</div><ul><li>Your resume should include relevant work experience, applicable education and your contact information. For current or previous federal employees, include the pay plan, series and grade.</li>
</ul><p>Subject to background/security investigation.
</p>
<div><h3 class="jobSectionHeader"><b>If you are relying on your education to meet qualification requirements:
</b></h3><p>Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
</p><p>Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.</p></div></div>
<br><div><div><h2 class="jobSectionHeader"><b>How to Apply</b></h2>
</div><div><div><p>All applicants must apply for jobs online using this link: https://sen.gov/YO0NL. Paper application materials, resumes and attachments that are sent via email, mail or brought in-person will not be considered or accepted. All applicants MUST attach their documents to the online employment application.</p></div><p><br>
</p></div>
<div><h3 class="jobSectionHeader"><b>Agency contact information</b></h3>
<div></div><div><div><div>Email</div>
<div>SAARecruitment@saa.senate.gov
</div></div><div><div>Address</div>
<div><div><i>U.S. Senate Sergeant at Arms</i><br>
<i>US. Senate Capitol Office Building</i><br>
<i>Washington, DC, Washington, DC 20001</i><br>
<i>
</i></div></div></div></div></div><h3 class="jobSectionHeader"><b>Next steps</b></h3>
<div><div><p>Qualified candidates will be contacted directly.</p></div></div></div><p></p>
<br><div><div><h2 class="jobSectionHeader"><b>Overview</b></h2>
</div><div><div>Accepting applications</div>
<div><div>Posted today &middot; Apply by 08/13/26
</div><div>Due by 11:59 p.m. ET on August 13, 2026
</div></div><div></div><div><div>Location</div>
<div>Few vacancies in the following location:</div>
 <div><div><div><div>Washington, DC
</div><div>Few vacancies</div>
</div><div>No matching locations found.
</div></div></div></div><div>Work site options</div>
<div><div>Telework eligible</div>
<div>Yes&mdash;as determined by the agency policy.</div>
</div><div><div>Relocation expenses reimbursed</div>
<div>NoThe Senate Sergeant at Arms does not pay for relocation expenses.
</div></div><div><div>Salary</div>
<div>$69,000 - $120,750 per year
</div></div><div><div>Pay scale &amp; grade</div>
<div><div>AD 00</div>
<div><div>Promotion potential</div>
<div>0
 </div></div><div><div>Learn more about pay scale and grade
</div><div>Pay scale and grade determines the salary of the job.
</div></div></div></div><div><div>Work schedule</div>
<div>Full-time</div>
</div><div><div>Travel Required</div>
<div>Not required - N/A</div>
</div><div></div><div><div>Appointment type</div>
<div>Permanent</div>
</div><div><div>Occupations and job series</div>
<ul><li>0301 Miscellaneous Administration And Program
</li></ul></div><div><div>Supervisory status</div>
<div>No</div>
</div><div><div>Federal service type</div>
<div>This job is in the Excepted Service
</div></div><div></div><div><div>Drug test</div>
<div>No</div>
</div><div><div>Security clearance</div>
<div>Not Required</div>
</div><div></div><div><div>Announcement number</div>
<div>req1056</div>
</div><div><div>Control number</div>
<div>878679800</div></div></div></div>

Employment Office Specialist #66

Seneca Holdings, LLC

<div><p><b>Great Hill Solutions, LLC </b>is part of the <b>Seneca Nation Group (SNG)</b> portfolio of companies<b>. SNG </b>is Seneca Holdings' federal government contracting business that meets mission-critical needs of federal civilian, defense, and intelligence community customers. Our portfolio comprises multiple subsidiaries that participate in the Small Business Administration 8(a) program. To learn more about SNG, visit the website and follow us on LinkedIn.</p>
<p>
Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.</p>
<p><b>
Great Hill</b> is seeking an <b>Executive Specialist/Office Management Specialist</b> in <b>Washington, DC.</b> The objective of this work is to provide Executive Specialist support to senior level officials for one of Great Hill Solutions' government clients.</p>
<p><b>
Roles and Responsibilities include, but are not limited to</b>:</p>
<ul>
<li>Reports directly to a DAS and the Director (and/or policy coordinator) In this connection, the incumbent handles all requests for meetings and appointments, decides the distribution of the Deputy Assistant Secretary's time, prepares or requests preparation of briefing memoranda indicating purpose of appointments and outlining background data. Arranges for oral briefings by appropriate officers; and discusses with officials invited to meetings called by the Deputy Assistant Secretary the subject of the meetings in order that they will be properly informed and provided with necessary information.</li>
<li>The contractor shall provide support services that include office assistance, travel arrangement, document drafting, correspondence review, time keeping, and scheduling to meet the needs of the team.</li>
<li>Responsible for carrying out special assignments for the Deputy Assistant Secretary, which require ahigh degree of tact and diplomacy and comprehensive knowledge of the views of the Deputy Assistant Secretary</li>
<li>Answers and promptly handles telephone calls coming into the office.</li>
<li>Maintains the schedule for Special Representative and the Office Director.</li>
<li>Manages passports and visa procurement for all travel in support of the office.</li>
<li>Prepares correspondence, telegrams, and memoranda, ensuring that all conform to style and format guidelines established by the Department's Executive Secretariat.</li>
<li>Drafts/prepares travel authorizations on behalf of members of office members based on information provided by traveler. Prepares trip itinerary, obtains travel expenses estimates (MI &amp; E costs, taxi, hotel costs).Upon completion of trip, assists traveler in preparing electronic travel vouchers.</li>
<li>Follows up with traveler to ensure all expense documents have been submitted and on time (i.e., within 30 days).</li>
<li>Reviews all incoming correspondence and forwards it with necessary information or instructions to the appropriate officers for action; composes replies when appropriate.</li>
<li>Maintains office files and procures necessary office supplies.</li>
<li>Prepares time-and-attendance sheets and vouchers for taxis and representational funds.</li>
<li>Ability to work under pressure and tight or short deadlines.</li>
<li>As requested, or on his/her own initiative, makes careful and exhaustive searches for information difficult to obtain, compiles data and makes preliminary analyses.</li>
<li>Makes and acknowledges various social arrangements and obligations which are a part of the official responsibility of the office.</li>
<li>Manages other tasks authorized by the Government Task Manager that fall within the scope of this task order.</li>
</ul>
<p><b>Basic Qualifications:</b></p>
<ul>
<li>The contractor shall have the following skills:</li>
<li>Excellent knowledge of Department of State operations and overall office management experience.</li>
<li>Experience as a secretary/office manager working under pressure.</li>
<li>Working knowledge of personal computers and general administrative practices</li>
<li>Demonstrates extensive experience and demonstrated ability in working with classified and unclassified computer data bases. Operation and knowledge of Excel, Microsoft Word, and relatedcomputer-based programs operations.</li>
<li>Extensive experience with travel arranging through E2 is highly preferred.</li>
<li>Attention to detail and initiative to manage tasks rather than simply respond to requests.</li>
<li>Active Top Secret Clearance</li>
</ul><p></p><div>
<p><b>Equal Opportunity Statement:</b><br>
Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.</p></div></div><p></p>

Executive Specialist/Office Management Specialist

Strategic Results

<p>Strategic Results is seeking a Web Content Specialist to support the Federal Highway Administration's (FHWA) Office of Research, Development, and Technology (RD&amp;T) by developing, maintaining, and publishing web content that communicates transportation research, technology, and program information to internal and external audiences. The Web Content Specialist will work collaboratively with Government staff, technical writers, editors, graphic designers, and multimedia specialists to ensure web content is accurate, current, well organized, and aligned with FHWA communications objectives.</p><p>The ideal candidate is an organized communications professional with experience managing website content who can present complex technical information in a clear, user-friendly format while maintaining content quality and consistency.</p><p><b>Key Responsibilities</b></p><p>&middot; Develop, update, and maintain website content supporting FHWA research and technology programs.</p><p>&middot; Coordinate the review, approval, and publication of web content with Government staff and project teams.</p><p>&middot; Organize web content to improve usability, readability, and accessibility for a variety of audiences.</p><p>&middot; Edit and format content for publication on FHWA websites and digital platforms.</p><p>&middot; Coordinate updates to webpages to ensure information remains current and accurate.</p><p>&middot; Collaborate with technical writers, editors, graphic designers, and multimedia specialists to develop integrated digital communications products.</p><p>&middot; Review web content for consistency, formatting, and compliance with established editorial and branding standards.</p><p>&middot; Coordinate publication schedules for web updates and digital communications.</p><p>&middot; Support the incorporation of graphics, documents, videos, and other digital assets into web content.</p><p>&middot; Maintain web content inventories and assist with periodic content reviews.</p><p>&middot; Monitor assigned webpages and coordinate revisions as needed.</p><p>&middot; Participate in project planning meetings and provide updates on web content activities.</p><p>&middot; Maintain organized electronic files and documentation supporting website updates.</p><p>&middot; Recommend improvements that enhance website organization, navigation, and user experience.</p><p><b>Qualifications</b></p><p><b>Required:</b></p><p>&middot; Bachelor's degree in Communications, English, Journalism, Marketing, Information Technology, Digital Media, or a related field, and 5+ years of experience.</p><p>&middot; Demonstrated experience developing, editing, or maintaining website content.</p><p>&middot; Experience organizing information for digital audiences.</p><p>&middot; Strong written, verbal, and organizational communication skills.</p><p>&middot; Ability to manage multiple assignments and meet established deadlines.</p><p>&middot; Experience collaborating with multidisciplinary project teams.</p><p>&middot; Proficiency with Microsoft Office applications and website content management systems.</p><p><b>Preferred:</b></p><p>&middot; Experience supporting Federal Government websites or digital communications.</p><p>&middot; Experience supporting technical, scientific, engineering, or research organizations.</p><p>&middot; Familiarity with website content management systems and digital publishing workflows.</p><p>&middot; Knowledge of Section 508 accessibility requirements and web accessibility best practices.</p><p>&middot; Experience coordinating digital communications with writers, editors, graphic designers, and multimedia specialists..</p><p><b>Strategic Results</b></p><p>In assuming this position, you will be a critical contributor to meeting the SR mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments, the guiding principles of our culture. We empower our staff to work together with colleagues at all levels and be part of the decision-making process; we create transparency in our operations with our clients and employees; and we offer our people opportunities to grow and challenge themselves in meaningful ways. We&rsquo;re committed to excellence. As an SR employee, we will challenge you, we will empower you, and we will mentor you. If you are passionate about this opportunity, submit your application by clicking the apply for this job online button.</p><p>Only those applicants who meet the above criteria will be contacted for interview. SR is an equal opportunity employer offering employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship, physical or mental handicap, or status as a disabled or Vietnam Era veteran of the US Armed Forces.</p><p>Pay: $96,800.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Web Content Specialist

HILLCREST CHILDREN CENTER

<div><p>The Housing Specialist is an integral member of the Assertive Community Treatment (ACT) team, responsible for assisting individuals with serious mental illness in obtaining and maintaining safe, affordable, and stable housing in the community. This role emphasizes direct service, collaboration with landlords and housing providers, and integration of housing supports into individualized treatment plans. The Housing Specialist promotes recovery and independence through evidence-based supportive housing practices, ensuring that housing needs are addressed as part of the comprehensive ACT model.</p>
<p><b>Responsibilities:</b></p>
<ul><li>Assist clients in identifying, applying for, and securing permanent, independent housing aligned with client preferences.</li>
<li>Provide ongoing support to maintain housing, including landlord mediation, lease education, budgeting, and tenancy skill development.</li>
<li>Educate clients about their rights and responsibilities as tenants.</li>
<li>Support transitions between housing placements and prevent homelessness through proactive intervention.</li>
<li>Collaborate with ACT team members to ensure housing stability is integrated into recovery planning.</li>
<li>Participate in daily team meetings and treatment planning sessions to coordinate housing-related interventions with clinical and rehabilitative services.</li>
<li>Serve as a consultant to the team regarding housing issues, landlord engagement, and community housing resources.</li>
<li>Establish and maintain strong working relationships with local landlords, property managers, housing authorities, shelters, and supportive housing providers.</li>
<li>Identify community housing resources, rental assistance programs, and subsidies available to clients.</li>
<li>Advocate for clients with community agencies to expand housing opportunities for individuals with behavioral health challenges.</li>
<li>Maintain timely and accurate documentation of housing services within the electronic health record (EHR).</li>
<li>Track housing stability outcomes and contribute to fidelity monitoring, quality improvement, and reporting requirements.</li>
<li>Ensure compliance with DBH, Medicaid, and other regulatory standards regarding housing supports.</li>
<li>Provide individual and group training to clients in areas such as budgeting, home maintenance, communication with landlords, and navigating rental systems.</li>
<li>Deliver psychoeducation to clients and families about the role of stable housing in recovery.</li>
</ul>
<p><b>Qualifications</b></p>
<ul><li>Bachelor&rsquo;s degree in social work, psychology, rehabilitation counseling, or related field preferred; equivalent combination of education and relevant experience will be considered.</li>
<li>Two (2) years of experience in housing case management, property management, supportive housing services, or related behavioral health settings.</li>
<li>Knowledge of evidence-based supportive housing models and familiarity with local housing resources, landlord/tenant laws, and rental assistance programs.</li>
<li>Experience working with individuals with serious mental illness, co-occurring disorders, and complex social needs.</li>
<li>Valid driver&rsquo;s license and reliable transportation for community-based services</li>
<li>Strong communication, advocacy, and problem-solving skills.</li>
<li>Proficiency in EHR documentation and Microsoft Office/Google Workspace.</li>
</ul>
<p><b>Benefits:</b></p>
<ul><li>Affordable Medical, Dental, and Vision insurance.</li>
<li>401K Retirement Plan and Life Insurance.</li>
<li>Paid Time Off (PTO), Sick Leave, and Paid Company Holidays.</li>
<li>Opportunities for leadership training and professional development.</li>
<li>Employee Assistance Programs (EAP) to support your professional and personal well-being.</li>
</ul>
<p><b>Salary Range:</b></p>
<p>$25 - $28 per hour</p></div>

ACT Housing Specialist

OBXtek Inc.

<div>Responsibilities:
<div>
OBXtek is staffing a <b>Tier 2 After Hours Technical Support</b> function for the <b>United States Department of Agriculture (USDA) Client Experience Center (CEC)</b>. The <b>Tier 2 IT Support Specialist</b> serves as a critical escalation point between the USDA's National Tier 1 Service Desk and advanced Tier 3 support teams. This role provides in-depth technical support for hardware, software, networking, and account-related issues, ensuring timely resolution and exceptional customer service. This is a fully remote, after-hours position; support is delivered remotely, outside of standard business hours, with the flexibility to respond to fluctuating ticket volumes and special projects. The Specialist works independently with minimal supervision.</div><p></p><p><b><br>
Work Schedule &amp; Remote Requirements</b></p><p>
This is a fully remote, after-hours position. After Hours staff will have a schedule made up of one or two shifts.</p><p></p><p><br>
Shifts:</p><ul><li><b>
Evening </b>shift<b>: </b>4:30 PM &ndash; 1:00 AM.</li><li><b>
Overnight </b>shift<b>: </b>12:00 AM &ndash; 8:30 AM.</li><li><b>
Day </b>shift<b>: </b>8:00 AM &ndash; 4:30 PM.</li></ul><div></div><div><br>
Schedules:</div><ul><li><b>
Schedule 1: </b>5 overnight shifts</li><li><b>
Schedule 2: </b>Saturday and Sunday day shifts and 3 evening shifts</li><li><b>
Schedule 3:</b> 2 overnight shifts and 3 evening shifts</li></ul><p></p><p><br>
Assignments:</p><ul><li>
Assigned shifts will remain as static as possible. But shifts may be adjusted for operational purposes. The team provides coverage seven days every week.</li><li>
Staff will work on Federal holidays that fall within the scheduled work shift.</li><li>
Availability to work the assigned schedule.</li></ul><div></div><div><b><br>
Additional Requirements:</b></div><ul><li>
Reliable high-speed internet connection and a secure, distraction-free home workspace are required.</li><li>
Ability to work independently with minimal supervision during evening, overnight, and weekend periods.</li><li>
Government-furnished equipment must be maintained and secured in accordance with USDA policy.</li></ul><p></p><p><b><br>
Responsibilities</b></p><p></p><p><b><br>
Incident Response &amp; Resolution</b></p><ul><li>
Respond to escalated tickets from Tier 1 via either the Remedy or ServiceNow ticketing systems.</li><li>
Diagnose, troubleshoot and resolve issues related to VPN connectivity, Azure Virtual Desktop, password resets, and USDA-approved desktop software.</li><li>
Fulfill incidents, change requests, and work orders with a focus on timely resolution to ensure meeting performance metrics and customer satisfaction.</li></ul><div></div><p><b><br>
Technical Support &amp; Troubleshooting</b></p><ul><li>
Provide remote support for hardware and software issues.</li><li>
Perform software installations, remote reimaging, and configuration of USDA-standard systems.</li><li>
Support operating system upgrades, patch management, and deployments.</li><li>
Troubleshoot and support telecommunications equipment (VTC, VoIP, WITS).</li><li>
Resolve issues with printers, peripherals, and network connectivity.</li></ul><p></p><p><b><br>
Account &amp; Asset Management</b></p><ul><li>
Assist with user account provisioning, password resets, and WHfB support.</li><li>
Coordinate remote deployment, shipping, and tracking of loaner devices and other hardware assets.</li><li>
Maintain inventory accuracy through asset and configuration management practices.</li></ul><p></p><p><b><br>
Customer Service &amp; Communication</b></p><ul><li>
Deliver high-quality support via phone, email, chat, and remote-access tools.</li><li>
Communicate technical solutions clearly to non-technical customers.</li><li>
Provide support to senior-level government executives, including the Office of the Secretary and Under Secretaries.</li></ul><p></p><p><b><br>
Flexible &amp; Adaptive Support</b></p><ul><li>
Respond to fluctuating ticket volumes and assist with special IT projects.</li><li>
Maintain availability throughout the assigned after-hours shift to ensure consistent coverage.</li><li>
Redirect tickets appropriately as a personal queue manager and provide oversight for timely resolution.</li></ul><p></p><p><b><br>
Additional Duties</b></p><ul><li>
Remotely diagnose and resolve PC and network hardware/software issues,</li><li>
Coordinate local hands-on support or device shipment when physical repair is required.</li><li>
Provide advanced support for Microsoft Outlook, Teams, and Office 365.</li><li>
Support Linc-Pass (PIV Card) certificate association and wireless broadband connectivity.</li><li>
Support remote PC refresh and migration (e.g., Windows 10 to Windows 11).</li><li>
Offer end-user training on Microsoft Office 365 and SharePoint Online.</li></ul><p></p><div><br>
is staffing for a <b>Tier 2 Advanced Problem Resolution (APR) IT Support Specialist</b>. This role serves as a critical escalation point between the USDA&rsquo;s National Tier 1 Service Desk and advanced Tier 3 support teams. This role provides in-depth technical support for hardware, software, networking, and account-related issues, ensuring timely resolution and exceptional customer service. Support is delivered onsite, including the walk-in facility, with flexibility to respond to fluctuating ticket volumes and special projects.</div><div></div><div><b><br>
Key Responsibilities:</b></div><div><b>
Incident Response &amp; Resolution</b></div><ul><li>
Respond to escalated tickets from Tier 1 via the Remedy ticketing system.</li><li>
Diagnose, troubleshoot and resolve issues related to VPN connectivity, password resets, and USDA-approved desktop software.</li><li>
Fulfill incidents, change requests, and work orders with a focus on timely resolution to ensure meeting performance metrics and customer satisfaction.</li></ul><div><b>
Technical Support &amp; Troubleshooting</b></div><ul><li>
While onsite, provide deskside and remote support for hardware/software issues.</li><li>
Perform software installations, reimaging, and configuration of USDA-standard systems.</li><li>
Support operating system upgrades, patch management, and deployments.</li><li>
Troubleshoot and support telecommunications equipment (VTC, VoIP, WITS).</li><li>
Resolve issues with printers, peripherals, and network connectivity.</li></ul><div><b>
Account &amp; Asset Management</b></div><ul><li>
Assist with user account provisioning, password resets, and WHfB support.</li><li>
Manage deployment and tracking of loaner devices and other hardware assets.</li><li>
Maintain inventory accuracy through asset and configuration management practices.</li></ul><div><b>
Customer Service &amp; Communication</b></div><ul><li>
Deliver high-quality support via phone, email, remote tools, and in-person at USDA walk-in facility or deskside.</li><li>
Communicate technical solutions clearly to non-technical customers.</li><li>
Provide support to senior-level government executives, including the Office of the Secretary and Under Secretaries.</li></ul><div><b>
Flexible &amp; Adaptive Support</b></div><ul><li>
Respond to fluctuating ticket volumes and assist with special IT projects.</li><li>
Maintain availability during core business hours to ensure consistent coverage.</li><li>
Redirect tickets appropriately as a personal queue manager and provide oversight for timely resolution.</li></ul><div><b>
Advanced Problem Resolution (APR) Duties</b></div><ul><li>
Perform root cause analysis (RCA) and document findings</li><li>
Troubleshoot using logs, system tools, and configuration analysis as needed</li><li>
Identify patters in recurring incidents and recommend corrective actions</li><li>
Determine when escalation to Tier 3 is required</li></ul><div><b>
Additional Duties</b></div><ul><li>
Provide support for over 11,000 USDA employees.</li><li>
Generate weekly and monthly reports with data and trend analysis.</li><li>
Train, coach, and mentor Tier 1 service desk agents through ticket audits.</li><li>
Analyze customer feedback and develop strategies for service improvement.</li><li>
Maintain and repair PCs and network hardware/software.</li><li>
Provide advanced support for Microsoft Outlook, Teams, and Office 365.</li><li>
Support Linc-Pass (PIV Card) certificate association and wireless broadband connectivity.</li><li>
Conduct PC refresh and migration (e.g., Windows 10 to Windows 11).</li><li>
Offer end-user training on Microsoft Office 365 and SharePoint Online.</li></ul>
Qualifications:
<p><b>
Basic Qualifications</b></p><ul><li>
Associate's degree in Information Technology or a related field; if no Associate&rsquo;s degree in Information Technology or related field, one additional year of relevant technical support is required.</li><li>
2 years of relevant technical support or help desk experience 1 year of experience in hardware/software troubleshooting.</li><li>
1 year of experience with VPN, networking, and OS upgrades.</li><li>
1 year of experience in account management, remote imaging, and software deployment.</li><li>
1 year of experience with telecommunications systems (VTC, VoIP, WITS).</li><li>
1 year of experience with asset/configuration management.</li><li>
US Citizen with the ability to pass a comprehensive background check and maintain a favorable Public Trust background status.</li></ul><p></p><p><b><br>
Preferred Qualifications</b></p><ul><li>
3 years of relevant technical support or help desk experience</li><li>
Prior experience in federal IT environments, especially USDA.</li><li>
Proficiency with Remedy or similar ticketing systems.</li><li>
Experience supporting printers, peripherals, and networking hardware.</li><li>
Advanced troubleshooting for Microsoft Teams and Outlook.</li><li>
Familiarity with Active Directory and domain-level user rights administration.</li><li>
Excellent customer service and communication skills.</li><li>
ITIL Foundation (v4) certification desired but not required.</li><li>
Relevant industry certifications are a plus (e.g., CompTIA A+, Network+, or Security+; HDI Support Center Analyst; Microsoft 365 Certified).</li><li>
Must have the ability to obtain and maintain a favorable Public Trust background status.</li></ul>
Security Clearance: Public Trust Company Information:
<div>
Headquartered in McLean, Virginia and founded in 2009, OBXtek is a growing leader in the government contracting field. Our mission is <b><i>Our People&hellip;Our Reputation.</i></b> Our people are trained professionals who enhance our customers&rsquo; knowledge and innovation using technology, collaboration, and education.</div><div></div><div><br>
We offer a robust suite of benefits including comprehensive medical, dental and vision plans, Flexible Spending Accounts, matching 401K, paid time off, tuition reimbursement program and much more.</div><div></div><div><br>
OBXtek pairs lessons learned across disciplines with best practices and industry standard quality practices such as CMMC Level-2, CMMI-Dev Level III, ITIL, 6Sigma, PMI, and ISO. Our rapid growth has been recognized by INC500, the Washington Business Journal, and Washington Technology magazine.</div><div></div><div><b><br>
OBXtek is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, age, national origin, gender identity, disability, veteran status, sexual orientation or any other classification protected by federal, state or local law.</b><br>
<br>
<ul><li><b>MON</b></li></ul></div></div>

Tier 2 APR After Hours Support

NuAxis Innovations

<div><div><p><b>We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.</b></p><p><b>
Technology is our Passion. People are our Purpose.</b></p><p>
We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it&rsquo;s a state of mind.</p><p>
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated <b>IT Specialist II </b>for a Full-Time position.</p><h2 class="jobSectionHeader"><b>
Position Summary:</b></h2><p>
This role is largely responsible for providing remote telephone and email-based IT operational support services to the organization. We are looking to fill a need to have a highly competent and highly motivated individual in this role. This position requires a high level of IT support knowledge, customer service experience, good communications skills and work ethic. This is an Enterprise Operations Support role, as such it will require commitment on your part as well as ours</p><p><b>
Key Responsibilities</b></p><ul><li>
Some of the primary responsibilities of this role would include:</li><li>
Remote telephone-based Call Center / Help Desk / Service Desk support services</li><li>
Owning, tracking, troubleshooting and resolving IT incidents and service requests</li><li>
Fulfilling requests and resolving incidents daily to ensure service-related issues are identified and resolved within established Service Level Agreements (SLAs)</li><li>
This remote telephone based operational support role requires a service-oriented mentality, high sense of ownership of the incidents, problems, and requests, focus on managing and resolving isues in alignment with the SLAs, establishing and maintaining communication with technology customers to keep them updated with status of there requests, and proactively escalating any issues that cannot be resolved within the established timeframes.</li></ul><p><b>
Qualifications</b></p><ul><li>
Two (2) + years&rsquo; of customer service experience. IT Helpdesk/Service desk or call centerexperience preferred.</li><li>
High school diploma or equivalent. Bachelor's Degree preferred.</li><li>
Operating Systems (Windows 11)</li><li>
Active Directory Experience</li><li>
Office 365 Support (TEAMs, OneDrive, Microsoft Outlook, etc.)</li><li>
Printer Support Experience</li><li>
Familiar w/Command Prompts</li><li>
Web Browsers (Google, Edge, Chrome, and Mozilla)</li><li>
Troubleshoot basic Wi‑Fi connectivity issues, including SSID identification, password resets, and signal-strength checks.</li><li>
Assist users with setup, pairing, and basic troubleshooting of wireless accessories (keyboards, mice, headsets, printers, etc.).</li></ul><p><b>
Preferred</b></p><ul><li>
Sharepoint</li><li>
VPN Experience (Global Protect.)</li><li>
Remote Support Software (Bomgar)</li><li>
Mobile Devices (Android and iOS)</li><li>
Software Installation Experience</li><li>
Network Drive Support Experience</li><li>
Contact Center/Call Center/Helpdesk experience preferred</li><li>
Customer Service Skills/Customer Experience Training</li><li>
Customer Advocacy Behaviors</li><li>
Critical thinking/Problem Solving skills</li><li>
Effective Communication Strategies</li><li>
Self-Starter/Resourceful</li><li>
Independent Learning/Resourcing</li><li>
Enterprise ticketing application experience - BMC Remedy Service Management experience preferred</li></ul><p></p><p><b><br>
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!</b></p><p><b>
Our Profile:</b></p><p>
We are an IT company with a unique mission&mdash;to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. <b>Learn More</b><b>.</b></p><p>
NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. <b>Learn More</b> about our Benefits and Culture!</p></div></div><p></p>

IT Specialist II

United States Secret Service

IT Cybersecurity Specialist (STS/ADM)

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