customer service representative

arabic support - work from home Jobs in Cairo

arabic support - work from home

b2b sales development representative - english Jobs in Cairo

call center representative

call center representative (fresh graduates) Jobs in Cairo

english call center

Concentrix

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 Attractive salary
 
 
 Transportation provided
 
 
 Medical &amp; Social insurance
 
 
 Opportunity for career growth
 
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English Call Center

IGT Solutions

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 About the Company
 
 
 
 
 
 
 
 
 
 Now Hiring: French Speakers | Join the IGT Solutions Team in Maadi! Are you a fluent French speaker looking to elevate your career with a global leader? IGT Solutions is expanding, and we are looking for passionate individuals to join our team at the Maadi Technology Park.
 
 
 
 
 
 
 
 
 
 About the Role
 
 
 
 If you have a background in customer service or travel and want to work in a dynamic, tech-forward environment, we want to hear from you!
 
 
 
 Responsibilities
 
 
 <ul>
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 Competitive Salary: 25,990 EGP Net (including KPIs).
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 Guaranteed Bonuses: KPIs are guaranteed for your first 2 months of employment.
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 Extra Perks: Additional Overnight Allowance for late shifts.
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 Seamless Commute: Transportation provided for night/overnight shifts (starting 9:00 PM), including door-to-door service for ladies.
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 Full Benefits: Comprehensive Medical and Social Insurance from day one.
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 Growth: Fully paid training to set you up for success.
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 Convenience: The entire recruitment process is handled via Online Interviews.
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 Egyptian only
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 </ul>
 
 
 Qualifications
 
 
 <ul>
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 Language Skills: French level B2+ or C1 and English level B1+.
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 Experience: At least 6 months in the Call Center industry OR previous GDS experience.
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 Flexibility: Ability to work rotational shifts (24/7) and rotational days off.
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 Location: 📍 Technology Park, Maadi
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 </ul>
 
 
 Required Skill
 
 s
 
 <ul>
 <li>
 Fluent in French and English
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 Customer service experience
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 Ability to work in a tech-forward environment
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 </ul>
 
 
 Preferred Skill
 
 s
 
 <ul>
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 Previous experience in the Call Center industry
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 Experience with GDS
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 </ul>
 
 
 Pay range and compensation packag
 
 e
 
 
 Competitive Salary: 25,990 EGP Net (including KPIs)
 
 
 
 Equal Opportunity Statemen
 
 t
 
 
 IGT Solutions is committed to diversity and inclusivity in the workplace
 
 
 
 
 
 .
 
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French Travel Advisor

EgyBell

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 Egybell is hiring a Call Center Representative for a well known multi-national company located in
 
 Fifth Settlement
 
 
 
 
 
 <ul>
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 Fresh Graduates can apply
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 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
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 Good user of Excel and MS Office
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 Excellent command of English language. Read and Write.
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 Excellent communication and problem-solving skills.
 </li>
 </ul>
 
 
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Call Center Representative (Fresh Graduates)

51Talk

<div>
 
 
 Who Are We?
 
 
 
 51Talk is a global online English education platform founded in 2011 and headquartered in Singapore. We specialize in high-quality one-on-one English classes for children and young learners, empowering them with confidence and strong communication skills from an early age. Our students come from multiple countries worldwide, with professional teachers based in the Philippines and North America.
 
 
 
 
 
 
 🚀 About the Role:
 
 
 
 
 Sales Manager &ndash; EdTech (Telesales)
 
 
 
 
 مدير مبيعات &ndash; التعليم الإلكتروني (تيلي سيلز)
 
 
 
 
 
 
 We are looking for a results-driven
 
 Sales Manager position
 
 , leading teams of Consultants fully responsible for closing deals and driving revenue.
 
 
 
 
 
 
 🚀 What You&rsquo;ll Do
 
 
 <ul>
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 Lead, coach, and manage team with a clear focus on
 
 closing deals and revenue generation
 
 .
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 Develop and execute high-impact telesales strategies to maximize conversion rates, average deal value, and overall sales growth.
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 Provide continuous coaching, call monitoring, and performance feedback to strengthen closing skills and objection handling.
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 Analyze sales data and CRM reports to identify performance gaps, optimize scripts, and improve closing effectiveness.
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 Partner with operations and marketing teams to improve lead quality, sales readiness, and conversion outcomes.
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 Build and sustain a high-performance, target-driven call center sales culture focused on results, accountability, and continuous improvement.
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 </ul>
 
 
 
 
 
 🧩 What We&rsquo;re Looking For
 
 
 <ul>
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 sales experience, with
 
 2 - 5 years in Sales Manager / Team Leader role.
 
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 Proven experience managing
 
 
 agents responsible for closing deals.
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 Good communication skills in
 
 Arabic and English
 
 .
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 Comfortable using CRM systems to track team productivity is a plus
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 </ul>
 
 
 
 
 
 💼 What We Offer
 
 
 <ul>
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 Competitive basic salary +
 
 very attractive
 
 
 commissions
 
 .
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 Leadership role within a fast-growing global company.
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 No night shifts &ndash; supporting a healthy work-life balance.
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 Supportive, positive, and collaborative company culture.
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 </ul>
 
 
 
 
 📩 If you&rsquo;re ambitious, and want to grow your sales career with a global company, apply now and join 51Talk !
 
</div>

Sales Leader | مدير مبيعات تيلي سيلز

Abu Dhabi Islamic Bank - Egypt

<div>
 
 
 Accountabilities:
 
 
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 Conducts visits to the branches to check service quality and customer satisfaction to ensure service excellence and raise customer experience.
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 Prepares monthly reports showing Service gaps and customer pain touch points across different bank channel.
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 Increases Branch Staff Awareness on Basic service standards and default manners.
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 Reports any look and feel negative feedbacks through customer&rsquo;s interviews to concerned parties e.g. premises, general admin, Branch Quality Managers.
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 Performs mystery shopping exercise on branches, Call Center and Direct Sales Unit on frequent basis.
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 Initiates and suggests new service enhancement ideas.
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 Reviews all Banks&rsquo; customer related procedures and ensure Customer Centric approach is being followed
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 Reviews Service Quality Controls on pre-set standards and aiming at customer satisfaction
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 And any other assigned tasks.
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 </ul>
 
 
 
 
 
 Minimum Qualifications:
 
 
 <ul>
 <li>
 University/College Degree in Finance, Economics OR any relevant discipline
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 Experience: Officer 2+ Years of operations / Customer service
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 </ul>
 
 
 
 
 
 
 
 
 Job specific Skills:
 
 
 <ul>
 <li>
 Customer Service Skills
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 Awareness of bank&rsquo;s product and different bank channels procedures.
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 Team work skills
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 Good Analytical &amp; judgment skills
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 </ul>
 
 
 
 
 
 Generic Skills
 
 
 <ul>
 <li>
 Good communication and interpersonal skills
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 Excellent command of English language.
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 Strong computer skills
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 </ul>
 
 
</div>

Customer Insights Officer

QNB Egypt

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 
 Act as a primary contact point for QNB clients/nonclients. Answer incoming calls received, respond to inquiries, manage complaints, identify significant customer service problems, and provide general information.
 
 
 
 
 
 
 
 Duties &amp; Responsibilities:
 
 
 
 
 
 
 
 1.Handle all customer inquiries &amp; requests.
 
 
 
 
 2. Identify and escalate issues to Team Leader
 
 
 
 
 3. Provide product and service information to clients. Cross sell products and services to clients &amp; nonclients according to Contact Center processes and set the needed appointments with concerned Network.
 
 
 
 
 4. Document all call information on the relevant systems.
 
 
 
 
 5. Send all customer inquiries, requests, appointments, &amp; referrals to the network &amp; related head office departments.
 
 
 
 
 6. Determine customers&rsquo; needs and achieve customer satisfaction.
 
 
 
 
 7. Answer &amp; process clients&rsquo; inquiries, requests &amp; complaints received according to Contact Center processes.
 
 
 
 
 8. Suggest ideas to enhance the service level offered to the clients.
 
 
 
 
 9. Handle campaigns if availability of queuing needs, for example (covering shortage, crisis, huge campaign, etc&hellip;.).
 
 
 
 
 10. Replace the Customer Service Team Leader in case of unavailability.
 
 
 
 
 11. Assist the Customer Service Team Leader in providing guidance &amp; advice to the team members.
 
 
 
 
 12. Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible.
 
 
 
 
 13. Adhere to QNB policies &amp; procedures in order to guarantee that QNB business is conducted in compliance with Local Laws, Internal Rules &amp; Regulations, as well as International Standards.
 
 
 
 
 
 
 
 Education:
 
 
 
 
 
 
 
 Bachelor&rsquo;s Degree in marketing, Business Administration or Commerce
 
 
 
 
 
 
 
 Experience:
 
 
 
 
 
 <ul>
 <li>
 
 0-2 years of experience in the related field .
 
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 
 
 
 <ul>
 <li>
 
 Handling Skills and Customer Oriented Attitude
 
 </li>
 <li>
 
 Excellent Interpersonal &amp; selling skills
 
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 High communication skills, especially verbal
 
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 <li>
 
 Ability to work under pressure &amp; shifts basis
 
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 Good knowledge of computer and telephony Environment
 
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 Fluency in Arabic and English written/spoken
 
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 </ul>
 
 
</div>

Digibank Outsource

Magnet

<div>
 
 
 Employer Overview
 
 
 
 A national cloud computing platform was launched to serve the oil, gas, and mineral resources sector. The platform provides an integrated work environment across software, platform, and infrastructure, offering multi-tenancy, collaboration, and sector-wide connectivity. It drives digital transformation, operational efficiency, cybersecurity, and scalability across the industry.
 
 
 
 
 
 
 Job Summary
 
 
 
 The Infrastructure Network Operations Engineer is responsible for managing and operating the core network infrastructure of a large-scale private cloud platform. This role ensures high availability, performance, and redundancy across multi-site data centers and WAN connectivity while supporting integration with cloud and security services.
 
 
 
 
 
 
 Key Responsibilities
 
 
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 Operate and maintain Cisco ACI fabric, including multi-site architecture
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 Manage VRFs, EPGs, contracts, and tenant network segmentation
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 Design, implement, and operate WAN connectivity, including MPLS and SD-WAN
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 Manage BGP routing, internet edge, and ISP connectivity
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 Troubleshoot complex network issues across data center and WAN environments
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 Ensure high availability and redundancy across primary and DR sites
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 Support network integration with security platforms and cloud services
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 Participate in disaster recovery testing and failover operations
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 Optimize network performance and ensure compliance with operational standards
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 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in networks, Communications, Computer Engineering, or a related field (preferred)
 </li>
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 7&ndash;10 years of experience in data center and WAN networking environments
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 Strong hands-on experience in large-scale enterprise or service provider networks
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 Proven experience in troubleshooting and performance optimization
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 Strong analytical and problem-solving skills
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 Ability to work independently and as part of a team
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 Excellent communication and collaboration abilities
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 Detail-oriented with a proactive approach to network reliability
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 Cisco ACI (Multi-Site, VRF, EPG, Contracts)
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 Routing &amp; Switching (BGP, OSPF, MPLS)
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 WAN &amp; Internet Edge architecture
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 SD-WAN concepts and implementation
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 Cisco ASR or equivalent routing platforms
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 Network troubleshooting and performance optimization
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 Proficiency with network management and monitoring tools
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 Familiarity with network automation and orchestration tools
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 <li>
 Fluency in English (written and spoken)
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 Ability to manage high-availability network environments across multiple sites
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 Capacity to support 24x7 operations with on-call responsibilities
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 Ability to integrate networks with security and cloud platforms
 </li>
 <li>
 Capability to participate in disaster recovery and failover planning
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 <li>
 CCNP or CCIE (Data Center or Service Provider)
 </li>
 <li>
 Cisco ACI Specialist certification
 </li>
 <li>
 SD-WAN certifications (Cisco or equivalent)
 </li>
 </ul>
</div>

Infrastructure Network Operations Engineer (Data Center & WAN)

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