customer service representative

call center agent

customer service specialist Jobs in Cairo

customer service specialist

uae customer care advisor (voice) Jobs in Cairo

uae customer care advisor (voice)

b2b sales development representative - english Jobs in Cairo

english call center

VCloud

<div>
 
 
 Overview
 
 
 
 The Customer Experience Representative (CER) is a customer-focused professional responsible for managing inbound, outbound, chat, and email customer interactions. This position primarily supports Healthcare Providers (HCPs) and Consumers by delivering accurate and effective responses to inquiries regarding pharmaceutical products and services. The CER uses approved reference materials, product training, and healthcare expertise to provide first-call resolution or escalate issues to the appropriate external departments.
 
 
 Key performance metrics, including call handling and quality goals, will be assigned and periodically reviewed by the VCloud Management Team to ensure consistent achievement or exceeding of these objectives.
 
 
 
 
 
 
 Role and Responsibilities
 
 
 
 
 
 
 &bull;Customer Interaction
 
 
 o Provide world-class customer service by managing inquiries to successful resolution through inbound, outbound, chat, and email interactions.
 
 
 o Build rapport with customers, maintaining strong internal and external customer relationships.
 
 
 
 
 
 &bull; Pharmaceutical Product Support
 
 
 o Offer accurate product and disease state information within the guidelines of approved call scripts or standard FAQ responses.
 
 
 o Communicate specific product messaging effectively and consistently as required by the client.
 
 
 &bull; Escalation and Compliance
 
 
 o Evaluate and escalate customer inquiries to external departments as appropriate.
 
 
 o Ensure adherence to all industry regulations, including adverse event reporting, product quality processes, and HIPAA compliance.
 
 
 
 
 
 &bull; Documentation and Reporting
 
 
 o Accurately record customer interactions in the CRM system or escalation forms.
 
 
 o Manage all project work, including call handling and after-call documentation, within the assigned timeframe.
 
 
 &bull; Training and Development
 
 
 o Complete and maintain all required training and acknowledgment logs within the specified deadlines.
 
 
 o Share suggestions, technical issues, and best practices with team members and supervisors.
 
 
 
 
 
 
 Qualifications and Education Requirements
 
 
 
 
 
 
 &bull; Experience
 
 
 o C2 &ndash; Mastery/Proficiency in English
 
 
 o C2 &ndash; Mastery/Proficiency in French, both verbal and written, with exceptional communication skills
 
 
 o Previous medical background experience, such as medical education, clinical/pharmacy work history, or medical call center experience; preferred.
 
 
 o Experience providing medical information and customer service to healthcare professionals; strongly preferred.
 
 
 &bull; Education
 
 
 o Bachelor&rsquo;s degree graduate; required.
 
 
 o Valid, active LPN, RN, or Pharmacy license; preferred.
 
</div>

Customer Experience Representative - French/English

Tabby | تابي

<div>
 
 
 Application Deadline:
 
 31 August 2026
 
 
 
 Department:
 
 Customer Support Ops
 
 
 
 Location:
 
 Egypt
 
 
 
 
 Description
 
 
 
 
 About Tabby
 
 
 
 Tabby is a GCC based fast-growing financial technology company. We help people shop and pay more easily using flexible payment options like Buy Now, Pay Later. We work with major brands and support millions of customers across the region.
 
 
 We&rsquo;re also a financial company, please note that some of our products
 
 charge interest
 
 .
 
 
 We&rsquo;re not your average call center. We hire people who care about doing a good job, and we give you the tools, support, and rewards to grow. If you&rsquo;re motivated, professional, and want to be part of a growing company, read further.
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Support our customers through
 
 phone, chat, and email
 
 in
 
 both English and Arabic
 
 </li>
 <li>
 Answer questions, solve problems, and make sure customers have a good experience
 </li>
 <li>
 Follow clear guidelines and use tools to help customers quickly and correctly
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 <ul>
 <li>
 
 What We&rsquo;re Looking For
 
 <ul>
 <li>
 You
 
 speak and write clearly in both Arabic and English
 
 (B2 level or above in English)
 </li>
 <li>
 You&rsquo;re comfortable with
 
 rotational shifts
 
 and can work from the office
 </li>
 <li>
 You&rsquo;re
 
 helpful
 
 ,
 
 calm under pressure
 
 ,
 
 quick to learn
 
 , and
 
 take your work seriously
 
 .
 
 
 </li>
 </ul>
 </li>
 <li>
 
 What We&rsquo;re Not Looking For
 
 </li>
 <li>
 We don&rsquo;t want to oversell. This is
 
 real customer service work
 
 , it can be stressful, especially during busy hours. You need to be
 
 ready to handle difficult conversations
 
 ,
 
 follow processes carefully
 
 , and
 
 keep a good attitude
 
 even on tough days.
 
 
 
 
 
 </li>
 </ul>
 </li>
 </ul>
 
 Is This Role Right for You?
 
 
 
 <ul>
 <li>
 <ul>
 <li>
 
 Base salary:
 
 18,000 EGP gross (around 13,320 EGP net)
 </li>
 <li>
 
 Language allowance:
 
 up to 7,000 EGP gross (around 4,250 EGP net) based on English &amp; Arabic level
 </li>
 <li>
 
 Performance bonus:
 
 up to 70% of your base salary
 </li>
 <li>
 
 Transportation Allowance:
 
 230 EGP per day
 </li>
 </ul>
 </li>
 <li>
 
 Top performers can earn
 
 up to 37,600 EGP gross (around 27,824 EGP net).
 
 
 Excluding: Transport allowance.
 
 <ul>
 <li>
 
 Paid training:
 
 3 weeks in the office
 </li>
 <li>
 
 Nesting period:
 
 3 weeks handling real customers cases
 
 while receiving close support
 
 </li>
 <li>
 
 Work location
 
 : The Greek Campus, Downtown Cairo
 
 
 </li>
 </ul>
 </li>
 </ul>
</div>

Customer Support Representative.

Aqarmap Egypt

<div>
 🚀
 
 We're Hiring: Telesales Manager (English Team)
 
 
 
 Are you a passionate sales leader with a proven track record of driving team performance and delivering outstanding results?
 
 
 We're looking for a
 
 Telesales Manager
 
 to lead our
 
 English-speaking telesales team
 
 , drive sales performance, and build a high-performing team in a fast-paced environment.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead and manage the day-to-day performance of the English-speaking telesales team.
 </li>
 <li>
 Monitor KPIs, call quality, sales pipeline, and follow-up activities.
 </li>
 <li>
 Coach, mentor, and develop team members to maximize performance.
 </li>
 <li>
 Track team performance, identify gaps, and implement effective action plans.
 </li>
 <li>
 Ensure CRM accuracy, reporting discipline, and process compliance.
 </li>
 <li>
 Collaborate with Recruitment and Training teams to support team growth and development.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 3-5 years of experience in Telesales or Inside Sales.
 </li>
 <li>
 At least 2 years of experience in a managerial role.
 </li>
 <li>
 Proven experience leading an English-speaking telesales team.
 </li>
 <li>
 Excellent command of English (spoken and written).
 </li>
 <li>
 Strong leadership, coaching, and performance management skills.
 </li>
 <li>
 Highly energetic, hands-on, and target-driven.
 </li>
 <li>
 Experience with CRM systems and sales reporting tools is a plus.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive salary.
 </li>
 <li>
 Performance-based bonus.
 </li>
 <li>
 Social &amp; Medical Insurance.
 </li>
 <li>
 Career growth and development opportunities.
 </li>
 <li>
 A dynamic, collaborative, and fast-paced work environment.
 
 
 </li>
 </ul>
 If you're ready to take the next step in your career and make a real impact,
 
 apply now through LinkedIn
 
 
 
 #Hiring #TelesalesManager #SalesManager #InsideSales #Leadership #EnglishJobs #HiringNow #CareerOpportunity
</div>

International B2C Sales Manager

FlairsTech

<div>
 
 
 Job Responsibilities
 
 
 
 
 
 
 Handle outbound calls using a provided script.
 
 
 Introduce customers to insurance services in a professional and engaging manner.
 
 
 Qualify interested customers and transfer them to the licensed sales team.
 
 
 Maintain a positive customer experience while meeting performance targets.
 
 
 Accurately document call outcomes.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 B2&ndash;C1 English proficiency.
 
 
 Strong communication and interpersonal skills.
 
 
 Sales or customer service experience is a plus, but fresh graduates are welcome to apply.
 
 
 Ability to work in a target-driven environment.
 
</div>

Customer Service Representative

<div>
 
 Teleperformance is looking for a
 
 Real-Time Analyst (RTA) II
 
 to join our Workforce Management team. In this role, you will be responsible for monitoring real-time operations, analyzing performance metrics, and ensuring optimal staffing levels to support operational and service level objectives.
 
 
 If you have a strong analytical mindset, experience in workforce management, and enjoy working in a fast-paced environment, we'd like to hear from you.
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Monitor real-time operational performance across multiple accounts and sites.
 </li>
 <li>
 Track service levels, call volumes, adherence, occupancy, and other key performance indicators.
 </li>
 <li>
 Identify real-time staffing gaps and recommend appropriate corrective actions.
 </li>
 <li>
 Coordinate with Operations, Scheduling, and Workforce Management teams to optimize staffing and resource allocation.
 </li>
 <li>
 Communicate intraday performance updates, risks, and action plans to stakeholders.
 </li>
 <li>
 Analyze trends and provide recommendations to improve operational efficiency.
 </li>
 <li>
 Generate and maintain real-time reports and dashboards.
 </li>
 <li>
 Ensure compliance with workforce management processes and service level agreements.
 </li>
 <li>
 Escalate operational risks and performance concerns in a timely manner.
 </li>
 <li>
 Support continuous improvement initiatives within the Workforce Management function.
 </li>
 </ul>
 
 Qualifications
 
 <ul>
 <li>
 Bachelor's degree or equivalent work experience.
 </li>
 <li>
 2&ndash;4 years of experience in Workforce Management, with hands-on experience in Real-Time Analysis.
 </li>
 <li>
 Strong understanding of contact center KPIs, including Service Level, AHT, Occupancy, Shrinkage, Adherence, and Forecast Accuracy.
 </li>
 <li>
 Experience using Workforce Management tools such as
 
 Alvaria (Aspect), Verint, NICE IEX, Genesys WFM
 
 , or similar platforms is preferred.
 </li>
 <li>
 Advanced Microsoft Excel skills; experience with Power BI is an advantage.
 </li>
 <li>
 Strong analytical and problem-solving abilities.
 </li>
 <li>
 Excellent communication and stakeholder management skills.
 </li>
 <li>
 Ability to work under pressure and make data-driven decisions in a fast-paced environment.
 </li>
 <li>
 Flexibility to work rotational shifts if required.
 </li>
 </ul>
 
 Preferred Qualifications
 
 <ul>
 <li>
 Experience supporting multiple accounts or multi-site operations.
 </li>
 <li>
 Knowledge of reporting and dashboard development.
 </li>
 <li>
 Experience working in BPO or contact center environments.
 </li>
 <li>
 Familiarity with PowerPoint for presenting operational insights.
 </li>
 </ul>
 
 If you're passionate about workforce optimization and operational excellence, we'd love to hear from you. Apply today and become part of the Teleperformance team.
 
</div>

Realtime Analyst

Valeo

<div>
 Valeo est une entreprise mondiale de haute technologie qui con&ccedil;oit des solutions r&eacute;volutionnaires pour r&eacute;inventer la mobilit&eacute;. Nous sommes un &eacute;quipementier partenaire des constructeurs automobiles et des acteurs de la nouvelle mobilit&eacute; dans le monde entier. Notre vision ? Inventer une mobilit&eacute; plus verte et plus s&ucirc;re, gr&acirc;ce &agrave; des solutions ax&eacute;es sur la conduite intuitive et la r&eacute;duction des &eacute;missions de CO2. Nous sommes leaders dans nos domaines d'activit&eacute; et reconnus comme l'une des plus grandes entreprises innovantes au monde.
 
 
 
 Mission
 
 
 
 The SysOps/SRE Lead is responsible for the implementation, architectural reliability, scalability, and operational health of the R&amp;D infrastructure worldwide. You will bridge the gap between development and operations by defining and applying engineering practices to system administration.
 
 
 As a Lead, you are the owner of the platform&rsquo;s and the architect of the team&rsquo;s operational excellence, ensuring that our global toolchain remains resilient under pressure. while Also planning, organizing, leading and controlling SRE Teams Implementation timeline and standards adherence.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Operational Excellence~ Define and manage the On-Call schedules and rotations, ensuring global coverage models are sustainable, fair, and optimized for rapid incident response.
 </li>
 <li>
 Incident Leadership~ Serve as the primary escalation point for critical infrastructure and critical applications production incidents. Lead "Blameless Post-Mortems" to identify root causes and ensure permanent remediation, also manage and investigate normal Application incidents according to the defined SLA/SLO.
 </li>
 <li>
 Health Oversight~ Define, implement and Maintain daily oversight of system health monitors and error budgets. You are expected to identify systemic weaknesses and performance regressions before they impact the end-user.
 </li>
 <li>
 Documentations~ Ensure Excellent documentation of implementations, runbooks, and best practices.
 </li>
 <li>
 Planning~ Drive the definition and planning and implementation of Program Increment (PI) related infrastructure activities. You will translate business requirements into technical roadmaps and ensure the team remains aligned with organizational milestones.
 </li>
 <li>
 Delivery Excellence~ Ensure the team meets defined schedules and technical benchmarks. You will balance the "50/50" SRE split&mdash;ensuring that at least half of the team&rsquo;s capacity is dedicated to engineering improvements rather than reactive toil.
 </li>
 <li>
 Standards &amp; Compliance~ Define and enforce standards for Cloud Center, security patching, and infrastructure-as-code (IaC). You hold the final approval for production readiness.
 </li>
 <li>
 Infrastructure Evolution~ Oversee the design of secure, multi-region AWS environments, focusing on high availability and cost-optimization. by fine tuning Systems/applications/infrastructure resources for best performance, while keeping cost lower
 </li>
 <li>
 Observability Framework~ Standardize our monitoring stack (Prometheus, Grafana, ELK) to move from basic alerting to proactive, functional observability.
 </li>
 <li>
 Mentorship~ Provide technical mentorship to junior and mid-level engineers, fostering a culture of automation, documentation, and continuous improvement.
 </li>
 <li>
 Reporting and Governance~ Define and report KPIs to asses platform health and service level End-2-End.
 
 
 </li>
 </ul>
 
 Qualifications/Technical Skills Required
 
 
 
 <ul>
 <li>
 Excellent knowledge in Windows/Linux Administration
 </li>
 <li>
 Excellent knowledge in AWS Preferred (Or any similar Cloud Providers)
 </li>
 <li>
 Excellent knowledge in Terraform and Ansible
 </li>
 <li>
 Excellent knowledge in Docker or any containerization technology
 </li>
 <li>
 Excellent knowledge in Jenkins
 </li>
 <li>
 Excellent knowledge in Kubernetes
 </li>
 <li>
 Excellent knowledge in observability tools
 </li>
 <li>
 Excellent knowledge in Git (Source control tools)
 </li>
 <li>
 Very Good knowledge in any scripting language for automations
 </li>
 <li>
 very good knowledge in SAFe/agile Methedologies
 </li>
 <li>
 English Language is a must
 </li>
 <li>
 Professional Experience of 8+ years is required
 
 
 </li>
 </ul>
 
 Position~
 
 
 
 R&amp;D Engineer
 
 
 
 D&eacute;partement~
 
 
 
 R&amp;D DSIS Applications Technical
 
 
 
 Schedule~
 
 
 
 Temps plein
 
 
 
 Employee Status~
 
 
 
 CDI
 
 
 
 Type de contrat~
 
 
 
 
 Job Posting Date~
 
 
 
 2025-06-01
 
 
 
 Join Us !
 
 
 Being part of our team, you will join~
 
 
 <ul>
 <li>
 one of the largest global innovative companies, with more than 20,000 engineers working in Research &amp; Development
 </li>
 <li>
 a multi-cultural environment that values diversity and international collaboration
 </li>
 <li>
 more than 100,000 colleagues in 31 countries... which make a lot of opportunity for career growth
 </li>
 <li>
 a business highly committed to limiting the environmental impact if its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development
 
 
 </li>
 </ul>
 More information on Valeo~ https~//www.valeo.com
 
</div>

SysOps/SRE Lead, GISACC

Pixelogic Media

<div>
 Pixelogic Media Partners, LLC provides distribution services and technology solutions to the entertainment industry. We help studios, broadcasters and digital retailers localize and distribute their feature and episodic titles to global audiences on-time and with superior quality.
 
 
 Our service offerings cover end-to-end workflows including language services such as scripting, subtitling, access services, dubbing, text and metadata localization in over 50 languages. Our technical services master and prepare this content in all distribution products including digital cinema, digital media and physical media (Ultra HD Blu-ray, Blu-ray and DVD).
 
 
 To date, we serviced thousands of titles for iTunes, Google Play, YouTube, Netflix, Amazon, Movies Anywhere and others. We also authored thousands of Ultra HD Blu-ray, Blu-ray and DVD titles. Our research and development team works on cutting-edge technologies such as 4K, high dynamic range (Dolby Vision, HDR10+), artificial intelligence and machine learning, software automation and our proprietary end-to-end operating platform branded as pHelix.
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Responsible for the creation of English closed captions, SDH, English templates, Transcripts, and dialogue list scripts
 </li>
 <li>
 Annotate key English phrases to high-quality translation products
 </li>
 <li>
 Maintain quality standards for accuracy and speed
 </li>
 <li>
 Work specified on-call schedule, in addition to a regular schedule
 </li>
 <li>
 Perform different checks for subtitle files to make sure they match company and client requirements in terms of technical specs, sync with video/audio, and style guide rules
 </li>
 <li>
 Abide by security policies and protect information assets entrusted to you
 </li>
 <li>
 Must be punctual, dependable, and flexible and possess a team attitude and willingness to adapt to the constant changes in programming and industry
 </li>
 <li>
 Participate in training and development activities in the localization department within the scope of English Services
 </li>
 <li>
 Ability to quickly and efficiently proofread subtitled assets and effectively report bugs
 </li>
 <li>
 Report issues related to workflow, tools, or procedures and collaboratively work on suggesting solutions and developing ideas
 </li>
 <li>
 Other duties as assigned
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's or Master's Degree, preferably in English, linguistics, and language study majors and/or Entertainment and Media
 </li>
 <li>
 1-2 years of experience and/or education in localization (subtitling or dubbing)
 </li>
 <li>
 Some experience in digital media, entertainment, audio or video editing or translation
 </li>
 <li>
 Ability to perform under pressure with changing priorities and tight deadlines, and to shift between different client requirements and style guides
 </li>
 <li>
 Knowledge of professional scripting, subtitling, and audio software highly desirable
 </li>
 <li>
 Comfortable with computers, Microsoft Office and using different software
 </li>
 <li>
 Excellent reading skills, spelling/vocabulary, and grammar
 </li>
 <li>
 Ability to handle multiple tasks while focusing on a high amount of attention to detail
 </li>
 <li>
 Ability to work on night/overnight/weekend/rotational shift
 </li>
 <li>
 Highly focused and not easily distracted
 </li>
 <li>
 High sense of ownership and commitment
 
 
 </li>
 </ul>
 
 Why should you join us?
 
 
 
 At Pixelogic, we pride ourselves on fostering a supportive and engaging environment. Our comprehensive benefits include top-notch medical and social insurance fully covered for you and your family, ongoing training and development opportunities, and fun department outings to boost team spirit. Enjoy delicious catered meals, unlimited snacks and drinks, and a fun office activity area for games and stress relief. We also provide free internet for remote work, convenient office transportation, and a rewarding referral bonus system.
</div>

English Transcriber

Explore 103+ English call center in Cairo this August. Find roles across top companies and apply now to boost your career.