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equipment services coordinator customer service

Coca-Cola Bottlers’ Sales & Services Company, LLC

Job SummaryThe Senior Equipment Services Logistics Coordinator is responsible for the effective and efficient scheduling of 15+ technicians daily. Requires immediate and direct interface with Field Service Supervisors, Customers, Sales, and other Coca-Cola Service teams throughout the day. Helps identify gaps in schedules, zone coverage, and skill sets. Provides input regarding adding install/service technician capacity, including overtime as driven by backlog volume spikes again capacity. Finds solutions to the exceptions, which can require working with Field Service Supervisors, Team Managers, and other Senior Coordinators, Coordinators, Customers, and Technicians. This role works in SAP application in support of bottler/client/field service for service activities, as well as works with the Field Service team identifying service calls in need of ordering parts, performing market searches, processing purchase orders, and tracking parts. Handles project related work such as inventory support, planning for large order requests from sales and processing returns. Ensures calls are completed in a timely basis with focus on service level agreements. Research ticket scheduling issues using multiple complex screens and mapping programs. Requires the ability to make complex logic-based decisions about customer scheduling priorities when faced with demand greater than capacity supply and expedited need. The Senior Equipment Services Logistics Coordinator is responsible for coordinating all equipment requests originating from all Sales Organizations. The Senior Coordinator is also responsible for managing all requests from all parties within the Bottler Organization. Must confirm the work requested with the customer, communicate with Full-Service Vending when appropriate, communicate with the Make Ready Centers for bottle/can and fountain equipment, and create routes for Bottlers to execute the activities and follow up to ensure execution.Duties and Responsibilities<ul><li>Monitor install/service technician routes, working directly with the Field Service Supervisors as needed to make logic-based decisions (zone changes, scheduling adjustments, and resolve critical customer issues).</li><li>System application and navigation strength using multiple screens. Multi-task against a variety of deadlines and applications.</li><li>Update and make changes to technician routing profiles for skills, permits, and zones, etc.</li><li>Monitor pending/on hold activities for next action (i.e. email, escalation, cancellation).</li><li>Schedule in the system, using market knowledge, maps, calendars, technician skills, availability, and field recommendations, ensuring full routes and maximum technician efficiency.</li><li>Reviewing incoming requests timely for accuracy, verify customer readiness, plan, and schedule to customer readiness, make ready centers guidelines, Full-Service guidelines, equipment availability, and bottler request.</li><li>Include confirmation of make ready centers and ability to meet emergency/special request equipment needs.</li><li>Include additional shipment needs due to special projects.</li><li>Handle accurate rescheduling of incomplete activities as quickly as possible, coordinating with functional groups as needed to get work completed.</li><li>Monitor and respond to incoming emails and/or calls relating to special requests, projects, or Sales support requests. Participate and execute Strategic Initiatives to drive organizational efficiency.</li><li>Monitor for and process all Field Service requests including manually complete service activities, market searches, order parts, ensure purchase orders and ticket completion, executing parts transfers, and adjust part quantities per bottler guidelines.</li><li>Update Field Service employee profiles and implement alterations for the swapping of Field Service technician vehicles, employee types, service locations, skills, contact information, and shipping addresses.</li><li>Monitor, communicate and resolve Customer Support Tickets in a timely manner to ensure customer and bottler needs are met.</li><li>Act as a subject matter expert to front-line associates for process questions by directing associates to online tools and resources and by giving guidance for de-escalating customers.</li><li>Support the business by directly interacting with irate customers, customers with lingering issues and/or customers with complex calls after an unsuccessful first attempt at resolution by the front-line associate.</li><li>Collaborate with cross functional departments to highlight and determine most effective way to resolve customer issues. Ensure a timely and satisfactory response is received by the customer.</li><li>Serve as subject matter expert across various process functions (i.e. equipment service requests and general customer support inquiries) by leveraging the correct business procedures and/or engaging the applicable business owners as needed.</li><li>Maintain accurate details of escalated calls. Serve as resource to training group by analyzing and providing feedback on process question trends, common customer issues and/or training opportunities.</li><li>Identify opportunities where process improvement or information management may increase the department&rsquo;s efficiency. Make recommendations to management for additional research and implementation.</li><li>Ensure backlog of work is processed efficiently by implementing established procedures and resources are effectively assigned to high priority tasks during disaster recovery efforts.</li><li>Receive inbound calls and create customer service tickets and equipment service tickets</li><li>Transfer calls as required to the appropriate department</li></ul>Key Skills and Abilities<ul><li>Advanced communication skills</li><li>Organizational skills</li><li>Intermediate Microsoft skills</li><li>Hybrid Work Environment: Employees will be expected to work on-site a certain number of days each week and/or month at the manager&rsquo;s discretion.</li><li>Work Schedule: The Equipment Service department is open 7 days per week from 7:00 AM EST- 8:30 PM EST, candidates must be able to work any shift within our hours of operation.</li></ul>Education RequirementsHigh School or GEDYears of Experience1 to 2 years of experience in business experience in the beverage industry, customer service or logistics/transportation and service or logistics industry knowledge.Required TravelTravel is not expected in this job, however, employees may be asked to travel for meetings or training on occasion.Company MessageCoca-Cola Bottlers&rsquo; Sales and Service, LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.Job Type: Full-timePay: $18.80 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: Hybrid remote in Tampa, FL 33647

Equipment Services Coordinator/ Customer Service

Early Learning Coalition of Hillsborough County

<div>Description:

POSITION TITLE: Program Initiatives and Education Support Specialist
FLSA STATUS: Non-Exempt
PAY GRADE: N1
PAY RANGE: $39,228 to $53,081 per year
DEPARTMENT: Program Initiatives &amp; Education
POSITION SUMMARY
This position provides administrative and data entry support to the Program Initiatives &amp; Education team. The individual performs data entry of information to maintain database(s) through various systems, and supports initiatives and projects related to data requests. This position is responsible for accuracy, efficiency, and retrieval of processed data. This individual will review data entered for quality assurance and generate data reports as required. In addition, this position will be responsible for assisting childcare providers by phone and in person.
ESSENTIAL DUTIES AND RESPONSIBILITIES<ul><li>
Collect, compile, and analyze data trends from various departments ensuring accuracy and integrity of reports.</li><li>
Assist with duties related to CLASS Observations such as, but not limited to assignments, uploads, and SR TIER 1 Monitoring.</li><li>
Support the ELCHC&rsquo;s quality improvement initiatives through data entry and analysis; make recommendations for improvement within the local database.</li><li>
Assure timely preparation of reports including review and maintenance of data as needed prior to report preparation.</li><li>
Review discrepancies in data received, request clarification and/or advise supervisor of issues related to data and perform data verification routines in accordance with Coalition procedures.</li><li>
Provide quality customer service and ensure a positive relationship in interactions with internal and external customers, including various administrative support functions to include correspondence, filing, phone, and reception duties.</li><li>
Coordinate with ELCHC staff to consolidate and archive data, quality assurance checks, and assist with inventory checks and the distribution of materials.</li><li>
Provide overall support to Quality Improvement Coordinator and VPK Data Quality Improvement Coordinator</li><li>
Perform other duties that may be necessary to maintain the success of the organization, as determined by Leadership.</li></ul>
Requirements:
<ul><li>High school diploma or equivalent; Associate degree preferred</li><li>
Minimum 2 years administrative support experience to include data entry</li><li>
Basic EXCEL spreadsheet skills</li><li>
Ability to exemplify our Core Values</li><li>
Proven ability to connect with a diverse population</li><li>
Ability to identify and resolve problems in a friendly, professional, and timely manner</li><li>
Knowledge of Best Practices regarding customer service skills</li><li>
Attention to detail with the ability to accurately interpret and enter data.</li><li>
Intermediate knowledge of Microsoft Office Products</li><li>
This position requires successful completion of the level 2 background screening standards as set forth in s. 435.04, F.S.</li><li>
Bilingual English/Spanish preferred</li><li>
Able to work flexible hours when required by Leadership</li></ul>
SUPERVISORY RESPONSIBILITIES
None.
PHYSICAL ACTIVITY/WORK CONDITIONS<ul><li>
Work Environment: This job operates in a general office setting. This role routinely uses standard office equipment such as computers, phones, copiers/fax machines. While performing the duties of this job, the employee frequently interacts with staff, vendors, and the general public in person and via telephone and email.</li><li>
Physical Demands: While performing the duties of this job, the employee will be required to sit for prolonged periods of time, at a desk, utilizing a computer and reviewing online and paper documents. The employee may be required to lift and move up to 25 pounds.</li><li>
Telework is available at discretion of management, this is a Hybrid role with an in-office requirement.</li></ul></div>

Administrative Support Specialist

Hilton Tampa Downtown

<div>
 The Catering and Events department is responsible for the management of contracted groups and social event food/beverage and meeting room revenues and experiences, room block management, negotiation of supplier services. Ensuring event planner satisfaction while meeting and or exceeding department and individual revenue goals.
 
 
 
 What will I be doing?
 
 
 
 As an administrative assistant, or coordinator in the Catering and Events department, you will be responsible for assisting and supporting several Catering &amp; Event Managers.
 
 
 
 Here are some perks you can enjoy when joining our team
 
 
 
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 Access to your pay when you need it through DailyPay
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 Career growth &amp; development
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 The Go Hilton travel discount program
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 Competitive wellness benefits
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 Team Member Resource Groups
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 Recognition and rewards programs
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 And so much more
 
 
 
 </li>
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 As a Complex Catering Coordinator, you would be responsible for soliciting, securing, coordinating and responding to inquiries regarding the purchase of food and beverage and use of event facilities for small local and group catered events in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
 
 
 As a Team Member your essential functions in this role include such things as:
 
 
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 To organize, plan and prioritize your duties by developing plans and goals.
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 Timely communication to internal and external clients via telephone, email, written documents or in
 
 
 
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 person.
 
 
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 Handling phone calls, e-mails and greeting clients for Catering and Events in a professional, courteous
 
 
 
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 Inputting programs in booking systems, managing VIP guest arrangements, and coordinating site visits.
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 Creating and communication of documents including but not limited to BEOs, group resumes, post event
 
 
 
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 reports, menus, diagrams/floor plans.
 
 
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 Working with affiliate groups.
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 Assist with clients and deliver on the client&rsquo;s expectations.
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 Demonstrate knowledge of job systems, products, booking systems, and processes.
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 Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution
 
 
 
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 for the client.
 
 
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 Ensure high quality service by communicating and assisting others to understand the guest needs.
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 Participate in customer site inspections and assist with the sales process as necessary.
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 Other duties as necessary based on business needs
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 Regular attendance
 
 
 
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 What are we looking for?
 
 
 
 Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
 
 
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 Hospitality - We're passionate about delivering exceptional guest experiences.
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 Integrity - We do the right thing, all the time.
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 Leadership - We're leaders in our industry and in our communities.
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 Teamwork - We're team players in everything we do.
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 Ownership - We're the owners of our actions and decisions.
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 Now - We operate with a sense of urgency and discipline
 
 
 
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 In addition, we look for the demonstration of the following key attributes:
 
 
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 Quality
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 Productivity
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 Dependability
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 Customer Focus
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 Adaptability
 
 
 
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 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Tampa Downtown
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Sales and Marketing
</div>

Complex Catering Coordinator - Hilton Tampa Downtown/Embassy Suites Tampa Downtown Convention Center

FCC Environmental Services

<div>It's fun to work in a company where people truly BELIEVE in what they're doing! 
We're committed to bringing passion and customer focus to the business.
Position Summary 
Responsible for the safe and efficient operation of a commercial front end loader vehicle on assigned routes. Conducts thorough pre- and post-trip inspections to ensure vehicle readiness and compliance with safety standards. Operates manual and automatic controls, including equipment joysticks, in accordance with company procedures. Maintains communication with dispatch and personnel to ensure timely service delivery. Completes required documentation accurately and adheres to productivity and safety standards to minimize downtime and ensure customer satisfaction.
Primary Duties and Responsibilities:<ul><li>
Performs complete pre and post operation inspection of a commercial vehicle in accordance with FCC policy to ensure tire pressure, fluid levels; safety equipment, gauges, etc. are in proper working order</li><li>
Safely operates commercial vehicles on assigned routes to include highways, residential communities and alleyways</li><li>
Operates manual and/or automatic controls in accordance with FCC's safety policies and procedures Operates equipment joystick multiple times per route</li><li>
Courteously interacts with all necessary personnel, dispatchers, and others on a daily basis to ensure all services are completed in a timely and professional manner</li><li>
Continuously monitors the condition of the vehicle to ensure it is operationally ready at all times to minimize down time</li><li>
Accurately completes required documents and other reports as required</li><li>
Maintains adherence to required productivity standards for the department to ensure all customers are serviced in a timely and efficient manner</li><li>
Adheres to and upholds all safety policies and procedures.</li></ul>
Education:<ul><li>
High School diploma or GED</li></ul>
Experience and Competencies:<ul><li>
Class B commercial driver&rsquo;s license</li><li>
Ability to lift or carry heavy objects as necessary</li><li>
Must meet all qualifications as defined under Department of Transportation regulations</li><li>
Clearinghouse profile required</li><li>
FCC is a drug-free workplace. Substance abuse guidelines are in place. Substance abuse testing is a requirement for both the initial on-boarding procedure and random testing for continued employment.</li></ul>
Benefits<ul><li>
Health Care Plan (Medical, Dental &amp; Vision)</li><li>
Retirement Plan (401k, IRA)</li><li>
Life Insurance (Basic, Voluntary &amp; AD&amp;D)</li><li>
Paid Time Off (Vacation, Sick &amp; Public Holidays)</li><li>
Short Term &amp; Long-Term Disability</li><li>
Training &amp; Development</li></ul>
FCC Environmental Services, LLC operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best waste management professionals in the industry and develop this talent in an inspiring work environment.
FCC Environmental Services, LLC is proud to be an equal opportunity work place employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.</div>

Driver FEL - Front End Loader (Tampa, FL)

Dragonfly Health

<div><h3 class="jobSectionHeader">Dragonfly Health - A great place to land</h3>

Dragonfly Health is the leading care-at-home data, technology and service platform, and the industry&rsquo;s first scale durable medical equipment (DME) and pharmacy solution. Built on a 20-year history, Dragonfly Health uses advanced technology and robust analytics to manage DME and pharmaceutical services as part of a single, efficient solution for caregivers, patients, and their families. We serve over 145,000 patients every day in all 50 states.

Here, you are an integral part of a team that is transforming the future of hospice and post-acute healthcare. This is where innovation, collaboration and compassion thrive, allowing us to carry out our work at the highest level to serve our patients at a time in their life when they need us most.

We offer a dynamic and inclusive workplace where you'll have the unique opportunity to shape the future of healthcare alongside a passionate and talented team. We believe in empowering our employees to grow both personally and professionally, providing ample opportunities for career advancement, continuous learning, and skill development. 
 
<h4 class="jobSectionHeader">Dragonfly Health is our name for a reason.</h4>

The dragonfly is symbolic of the transformational impact we&rsquo;re making on the industry, our people, and the lives we touch. We are a guiding force for what&rsquo;s ahead, delivering more than equipment and medications, but also comfort and peace of mind. We are agile and adaptable, able to quickly and easily pivot from one point to the next, ready for whatever situation or patient need that arises.
<h4 class="jobSectionHeader">
Whatever it takes. Wherever it takes us.</h4>
<h3 class="jobSectionHeader">What we offer</h3>
<ul><li>Competitive Pay - $19.00 per hour</li>
<li>Comprehensive Benefits Package (Health, Dental, Vision, PTO, Sick Time, 401k w/match, etc.)</li>
<li>Growth Opportunity and Career Advancement</li>
<li>Agile and Adaptable team culture</li>
<li>Innovative and revolutionary technology solutions</li>
<li>A higher calling to provide quality patient care</li>
</ul>
See how Dragonfly Health is transforming the world of hospice and post-acute care.
<h3 class="jobSectionHeader">
What you will do</h3>
<ul><li>Deliver, set up, maintain, and troubleshooting medical equipment at our patients' homes and healthcare facilities</li>
<li>Provide exceptional customer service by ensuring timely and accurate deliveries</li>
<li>Educate patients, caregivers, and family members on the proper use of equipment</li>
<li>Be the hero behind the scenes, making an impact each and every day</li>
</ul><h3 class="jobSectionHeader">What we look for</h3>
<ul><li>Compassionate individuals with at least 6-months of exceptional customer care experience required</li>
<li>Passionate, team-players who care about making a difference in the lives of others</li>
<li>Flexibility to work varying hours, weekends and/or on-call when required</li>
<li>Three consecutive years of driving history with no major moving violations or accidents</li>
<li>Anyone between the ages of 21-25 years old must successfully demonstrate a clean motor vehicle record (no at fault accidents or moving violations)</li>
<li>High School Diploma or equivalent</li>
<li>Prior delivery experience preferred</li>
</ul><h3 class="jobSectionHeader">Why DME Technicians are important</h3>

Our DME Technicians are responsible for so much more than dropping off packages. It's not only about the journey but the destination. By providing life-sustaining medical equipment and/or pharmaceutical solutions, our DME Technicians are instrumental in delivering the highest level of well-being to the patients we support. This higher calling isn't chosen for us. It's what we're here to do.

This position requires a level 2 Clearinghouse background screening. You may find out more information regarding this process here:
 
Care Provider Background Screening Clearinghouse Education and Awareness
<h4 class="jobSectionHeader">
Let's soar together</h4></div>

Durable Medical Equipment Delivery Driver - Tampa, FL

Frank Gay Commercial Services

<div>Overview:

Are you an EXPERIENCED Commercial Electrician looking to TradeUP to a new opportunity with: 
Pay Range: 25/hr. &ndash; 30/hr.<ul><li>
Weekly Pay</li><li>
Monthly Performance Bonus</li><li>
Company Vehicle with fuel card</li><li>
Medical, Dental, Vison</li><li><ul><li>12 Days Paid Time Off (PTO)</li></ul></li><li>
Paid Holidays</li><li>
Birthday Paid Off</li><li>
Company Paid Life insurance.</li><li>
401(k) matching</li><li>
Career growth opportunity!!</li></ul>
This is the position for you! Frank Gay Commercial Services is seeking a motivated individual with a positive attitude to join our growing and dedicated Commercial Electrician to help deliver great service to our clients in the Central Florida Area! 
What you do:
Our Commercial Electricians work independently and solve problems as quickly and efficiently as possible. To excel in this position, you should have strong technical skills, be a master at troubleshooting, and earn customers for life!
What you will do:<ul><li>
Diagnose and repair commercial electrical systems</li><li>
Install, maintain, and repair electrical control, wiring and lighting systems</li><li>
Perform general electrical maintenance and read technical diagrams and blueprints</li><li>
Inspect, diagnose, and replace equipment, electrical wiring, or fixtures</li><li>
Inspect and perform corrective maintenance on circuit breakers and transformers</li><li>
Follow national electrical code, and state and local building regulations</li><li>
Track repairs and work completed in trade software, Service Titan</li><li>
Engage with customer/client to inform them of issue, solution, and outcome</li></ul><div>
What you will need:</div><ul><li>
10+ years of Commercial Electrical Service experience</li><li>
Must have a good MVR, pass background check and drug screening</li><li>
Good work ethic and willingness to learn new methods</li><li>
Physical dexterity</li></ul></div>

Commercial Electrician

FedEx

<div>Driver / operator of company vehicles. Provides courteous and efficient delivery and pick-up of packages. Checks shipments for conformance to FedEx features of service and provides related customer service functions. Performs other duties as assigned. 
PT
Monday - Saturday
Day off TBD
7-1 
Minimum Education
High school diploma/GED. Must be licensed for type of vehicle assigned.
Knowledge, Skills and Abilities
Ability to lift 50 lbs. Ability to maneuver packages of any weight above 50 lbs. with appropriate equipment and/or assistance from another person. Good human relations and verbal communication skills. Neat appearance since customer contact is required. Must meet qualifications as outlined in section 391 of the Federal Motor Carrier safety regulations. Requires medical exam in accordance with FMCSA or FAA regulations. Non-covered safety-sensitive position. Medical exam required. Ability to work in a constant state of alertness and in a safe manner. Must be at least 21 years of age. Ability to read and speak the English language sufficiently to understand traffic signs, communicate with traffic safety officials and to respond to official inquiries and directions in accordance with FMCSA enforcement guidance. 
Preferred Qualifications:
Pay Transparency:
Pay:
Additional Details: PT Monday - Saturday Day Off TBD 7 am - 1 pm 
Click HERE to learn more about the ﻿Courier/DOT﻿ position! 
 
For details on our comprehensive benefits, click here. 
Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.
Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.
Applicants have rights under Federal Employment Laws:<ul><li>
Know Your Rights</li><li>
Pay Transparency</li><li>
Family and Medical Leave Act (FMLA)</li><li>
Employee Polygraph Protection Act</li></ul>
E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services&rsquo; E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:<ul><li>
E-Verify Notice (bilingual)</li><li>
Right to Work Notice (English) / (Spanish)</li></ul></div>

Courier/DOT

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