it specialist

it support engineer

procurement specialist

l2 - technical support engineer Jobs in Dubai

l2 - technical support engineer

application support engineer Jobs in Dubai

application support engineer

erp support specialist

GATE

Job description:IT &amp; ERP SupportAbout the RoleWe are looking for an experienced and proactive Senior IT &amp; ERP Support Specialist to oversee and enhance our technology and ERP operations across all business units. This role requires hands-on technical expertise, strong problem-solving skills, and the ability to manage IT systems and ERP processes (Microsoft Dynamics 365 Business Central) efficiently. The ideal candidate will act as a key link between business users, IT teams, and vendors &mdash; ensuring seamless operations, data accuracy, and continuous process improvement.Key ResponsibilitiesIT Infrastructure &amp; Systems Management<ul><li>Provide advanced technical support for desktops, laptops, POS systems, printers, and network devices across all locations.</li><li>Manage system performance, security, and maintenance to ensure maximum uptime and data integrity.</li><li>Supervise IT inventory, AMC renewals, and vendor service agreements.</li><li>Oversee system backups, antivirus updates, and IT policy compliance.</li></ul>ERP Support &amp; Optimization<ul><li>Act as the primary point of contact for Microsoft Dynamics 365 Business Central support and enhancements.</li><li>Troubleshoot complex ERP issues, coordinate with vendors for customization and upgrades, and ensure timely resolution.</li><li>Analyze business processes to identify system improvement opportunities and support automation initiatives.</li><li>Lead end-user training sessions and prepare process documentation for ERP workflows.</li></ul>Reporting &amp; Data Management<ul><li>Design, generate, and automate analytical reports for sales, inventory, and operational performance.</li><li>Validate data integrity across systems and assist management with actionable insights.</li><li>Collaborate with cross-functional teams to ensure accurate and timely reporting for decision-making.</li></ul>Procurement &amp; Vendor Coordination<ul><li>Evaluate IT hardware/software requirements, manage purchase requests, and negotiate vendor contracts.</li><li>Maintain asset lifecycle records, ensuring optimal allocation and utilization of IT resources.</li><li>Establish vendor performance metrics and oversee vendor relationship management.</li></ul>User Support &amp; Training<ul><li>Lead IT onboarding for new employees &mdash; including system setup, email configuration, and access management.</li><li>Provide training and guidance to team members and store staff on ERP and IT best practices.</li><li>Maintain up-to-date documentation for IT systems, ERP modules, and troubleshooting protocols.</li></ul>Skills &amp; Competencies<ul><li>In-depth knowledge of Microsoft Dynamics 365 Business Central (implementation or support experience preferred).</li><li>Strong technical expertise in IT infrastructure, hardware, and network troubleshooting.</li><li>Advanced MS Excel and data analytics skills.</li><li>Excellent communication, leadership, and stakeholder management abilities.</li><li>Strong analytical thinking, process-orientation, and attention to detail.</li><li>Ability to manage multiple priorities in a fast-paced retail environment.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>3&ndash;5 years of experience in IT and ERP support roles, preferably in retail or multi-location business environments.</li><li>Proven track record in managing ERP systems (preferably Microsoft Dynamics 365 Business Central).</li><li>Proficiency in MS Office Suite and IT management tools.</li></ul>Job Types: Full-time, PermanentPay: AED2,500.00 - AED3,000.00 per month

IT & ERP Support

XCMG Gulf Trading 

Job Overview:We are seeking a skilled and proactive ERP IT Specialist to manage, maintain, and enhance our ERP systems. The ideal candidate will act as the primary point of contact for all ERP-related requirements, providing technical support, system upgrades, user training, and process optimization to ensure efficient business operations.Key Responsibilities:<ul><li>Manage the daily operation, configuration, and maintenance of the ERP system.</li><li>Coordinate with ERP vendors and service providers for system updates, troubleshooting, and new module implementation.</li><li>Develop and generate business reports and dashboards as required by different departments (Sales, Finance, HR, Logistics).</li><li>Provide technical support and training for ERP users across various departments.</li><li>Analyze current business processes and recommend and implement system improvements.</li><li>Ensure data integrity, security, and regular backup of the ERP system.</li><li>Troubleshoot system errors, bugs, and performance issues, ensuring timely resolution.</li><li>Collaborate with department heads to customize ERP functionalities according to operational needs.</li><li>Conduct regular audits and reviews of system data, configurations, and workflows.</li><li>Maintain documentation of system configurations, procedures, and user guides.</li><li>Support the integration of third-party software with the ERP system.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>Minimum 3-5 years of experience in ERP administration, preferably within trading, construction equipment, or machinery industries.</li><li>Strong understanding of ERP systems (SAP, Oracle, Microsoft Dynamics, or other relevant systems).</li><li>Hands-on experience in ERP system customization, reporting tools, and database management.</li><li>Excellent problem-solving, analytical, and communication skills.</li><li>Ability to work under pressure and manage multiple priorities.</li><li>Familiarity with UAE labor regulations and business operations is an advantage.</li></ul>Preferred Skills:<ul><li>Knowledge of SQL, Power BI, or similar reporting tools.</li><li>Experience in integrating ERP with CRM, HRMS, and other enterprise applications.</li><li>Project management experience in ERP implementations or upgrades.</li></ul>Job Types: Full-time, Permanent, Contract

ERP IT Specialist

ELECTRA

<div>
 At Electra we need talented people that will share our strategy to be the obvious contracting partner for local &amp; international players who wish to set up an event within the GCC.
 
 
 We are looking for a versatile and proactive Application Consultant to primarily manage and support the company's ERP system along with various other software applications across the organization. The ideal candidate will have experience in handling multiple applications, providing end-user support, coordinating with suppliers, and ensuring that business needs are met through effective implementation of solutions. Experience with Microsoft Business Central ERP will be an added advantage.
 
 
 
 Main Accountabilities
 
 
 
 
 Application Management and Support:
 
 
 
 <ul>
 <li>
 Provide day-to-day support for multiple business applications to ensure smooth operation.
 </li>
 <li>
 Troubleshoot issues and resolve them promptly or escalate to suppliers as necessary.
 </li>
 <li>
 Monitor application performance and maintain system stability.
 </li>
 <li>
 Develop and enhance applications in line with changes to business requirements over time.
 </li>
 <li>
 Within the above:
 </li>
 <li>
 ~80%+ focus on the ERP system (Business Central)
 </li>
 <li>
 ~20% focus on other specialist applications
 
 
 </li>
 </ul>
 
 Coordination With Suppliers
 
 
 
 <ul>
 <li>
 Raise support tickets with suppliers and follow up to ensure a timely resolution.
 </li>
 <li>
 Communicate business requirements and coordinate with suppliers for necessary changes or updates.
 </li>
 <li>
 Ensure changes are implemented effectively and align with business objectives
 
 
 </li>
 </ul>
 
 Business Requirement Gathering
 
 
 
 <ul>
 <li>
 Work closely with business owners to understand and document their needs
 </li>
 <li>
 Translate business requirements into technical specifications for suppliers or development teams.
 
 
 </li>
 </ul>
 
 Application Enhancements And Proposals
 
 
 
 <ul>
 <li>
 Evaluate and propose new applications or solutions to address business needs or improve efficiency.
 </li>
 <li>
 Stay updated on market trends and emerging technologies to recommend suitable tools.
 </li>
 <li>
 Lead initiatives to integrate new applications into the existing technology ecosystem.
 
 
 </li>
 </ul>
 
 User Training And Documentation
 
 
 
 <ul>
 <li>
 Train end-users on application features, workflows, and best practices.
 </li>
 <li>
 Develop and maintain comprehensive documentation for applications and processes.
 
 
 </li>
 </ul>
 
 Project Coordination
 
 
 
 <ul>
 <li>
 Assist in planning and executing application-related projects, ensuring timely delivery and quality.
 </li>
 <li>
 Collaborate with cross-functional teams to ensure successful project outcomes.
 
 
 </li>
 </ul>
 
 Number Of Years Of Experience
 
 
 
 3-5
 
 
 Experience in supporting and managing business applications.
 
 
 Familiarity with raising and managing support tickets with suppliers
 
 
 Strong understanding of business workflows and process improvement
 
 
 
 Education
 
 
 
 Bachelor's degree in information technology, Computer Science, Business Administration, or a related field
 
 
 
 Systems
 
 
 
 Knowledge of Microsoft Business Central ERP or Dynamics NAV is highly advantageous.
 
 
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Proficiency in managing and troubleshooting enterprise applications, including ERP systems (preferably Microsoft Business Central).
 </li>
 <li>
 Knowledge of system integration (APIs), data migration, and basic SQL for reporting and analysis.
 </li>
 <li>
 Experience with reporting tools (e.g., Power BI) and understanding IT infrastructure, including cloud solutions (Azure, Microsoft 365).
 </li>
 <li>
 Familiarity with market trends and emerging SaaS applications to propose suitable solutions.
 
 
 </li>
 </ul>
 
 Functional Skills
 
 
 
 <ul>
 <li>
 Strong understanding of business processes and the ability to align applications with organizational needs.
 </li>
 <li>
 Skilled in requirement gathering, vendor coordination, and managing support tickets.
 </li>
 <li>
 Effective in managing change, implementing updates, and ensuring minimal disruption to operations.
 </li>
 <li>
 Excellent problem-solving, communication, and documentation skills, with the ability to train end-users and create process manuals.
 </li>
 <li>
 Proactive in identifying and proposing innovative tools and solutions to enhance business efficiency.
 
 
 </li>
 </ul>
 
 Other Skills And Competencies
 
 
 
 <ul>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Strong analytical and problem-solving abilities.
 </li>
 <li>
 Ability to multitask and work in a dynamic environment.
 </li>
 <li>
 Proactive and resourceful approach to identifying and addressing business needs.
 
 
 </li>
 </ul>
 General Obligations towards Health, Safety and Environment
 
 
 <ul>
 <li>
 You will correctly use machinery, appliances, tools, transport, and all equipment issued by the company.
 </li>
 <li>
 You will correctly use personal protective equipment supplied by the company.
 </li>
 <li>
 You will not remove any safety devices for any machinery or installations.
 </li>
 <li>
 You will perform all tasks set forth by safety and environmental regulations and thus cooperate with Electra to ensure a working environment and condition that do not pose any risks in terms of health, safety and environment to others.
 </li>
 </ul>
</div>

Application Consultant

Meraki Group

<div>Job Summary
The ERP Administrator for Construction will oversee the day-to-day administration, support, and optimization of the company's ERP system. The ideal candidate will have hands-on experience in the construction industry and a deep understanding of core business processes, including project tracking, job costing, and resource allocation. This role is crucial for ensuring the ERP system aligns with business needs, maintaining data integrity, and driving operational efficiency across all construction projects.
Responsibilities<ul>
<li>
System management and maintenance:</li>
<li><ul><li>Perform regular system maintenance, including applying updates, patches, and security configurations to ensure optimal performance.</li>
<li>Manage user access, roles, and permissions within the ERP system to maintain data security and control.</li>
<li>Monitor system performance and troubleshoot issues related to hardware, software, or user access in a timely manner.</li>
</ul></li><li>Support and training:</li>
<li><ul><li>Provide first and second-line support to all end-users, addressing technical and functional questions related to the ERP system.</li>
<li>Develop and deliver training sessions and documentation to ensure effective user adoption and understanding of the system's functionalities.</li>
<li>Act as the primary point of contact for all system-related matters within the organization.</li>
</ul></li><li>Configuration and process improvement:</li>
<li><ul><li>Collaborate with key stakeholders across project management, finance, and procurement to identify business needs and translate them into ERP solutions.</li>
<li>Assist in customizing and configuring ERP modules to optimize and standardize business processes, from project bidding to accounting.</li>
<li>Support the implementation and integration of new modules or system enhancements.</li>
</ul></li><li>Data integrity and reporting:</li>
<li><ul><li>Oversee data control and integrity by creating and running regular reports and audits.</li>
<li>Assist in creating, modifying, and maintaining dashboards and reports to provide leadership with key business insights on project status, finances, and resource usage.</li>
<li>Ensure all data related to projects, materials, equipment, and workforce is accurate and up-to-date.</li>
</ul></li><li>Vendor management:</li>
<li><ul><li>Serve as the main point of contact for the ERP software vendor, managing support tickets and tracking the status of system changes and upgrades.</li></ul></li>
</ul>
Requirements
Qualifications<ul>
<li>
Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.</li>
<li>Proven experience as an ERP Administrator, with a minimum of [2-5] years in a construction environment.</li>
<li>Strong understanding of construction-specific business processes, including project management, estimation, accounting, and supply chain logistics.</li>
<li>In-depth knowledge of construction-centric ERP systems, such as [Specific systems like Xpedeon].</li>
<li>Finance knowledge is preferrer</li>
<li>Proficiency in SQL or other database management tools.</li>
<li>Excellent problem-solving, analytical, and troubleshooting skills.</li>
<li>Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.</li>
<li>Project management skills with the ability to manage timelines and resources effectively.</li>
</ul>
Preferred qualifications<ul>
<li>
Relevant ERP or project management certifications (e.g., PMP).</li>
<li>Experience with ERP system integration and data migration.</li>
<li>Familiarity with reporting tools such as Power BI or Tableau.</li></ul></div>

ERP Administrator

Craft INteractive Technology LLC

Position SummaryWe are seeking a motivated Junior ERP Support Coordinator to join our team in Dubai. The role is suited for recent graduates or candidates with basic experience supporting ERP systems (such as ERPNext, SAP, Oracle, or similar platforms). This position focuses on providing first-level technical support, assisting with ERP process improvements, and coordinating user training and documentation.Key Responsibilities<ul><li>Respond to user queries and provide technical support for daily ERP operations</li><li>Assist users in navigation, troubleshooting, and usage of core ERP modules (Sales, Purchasing, Inventory, HR, etc.)</li><li>Monitor support tickets, log requests/issues, and escalate complex problems to the senior IT/ERP team</li><li>Conduct basic system configuration or data entry tasks as per instruction</li><li>Document support procedures, FAQ, and workflow best practices</li><li>Help train new users and support rollouts of new features or modules</li><li>Coordinate communications between users, vendors, and technical teams</li><li>Support regular data reporting and assist in ad hoc analysis required by management</li><li>Maintain user account administration (access, permissions) and data integrity</li></ul>Skills &amp; Requirements<ul><li>Bachelor&rsquo;s Degree in Computer Science, Information Systems, Business Administration, or related field</li><li>Strong interest in ERP systems and business process automation</li><li>Familiarity with ERP software (ERPNext, SAP, Oracle, Microsoft Dynamics, etc.) an advantage</li><li>Strong organizational, communication, and problem-solving skills</li><li>Good English language proficiency (Arabic is a plus)</li><li>Ability to follow processes, learn new skills quickly, and work in a multicultural environment</li><li>High attention to detail and reliability</li></ul>What We Offer<ul><li>Competitive salary and benefits package</li><li>On-the-job training for ERP systems and business processes</li><li>Career development opportunities within IT/business support</li><li>Collaborative team environment in a dynamic Dubai-based organization</li></ul>Job Type: Full-time

Junior ERPNext Coordinator

Crown Prince Palace

The ERP Specialist is responsible to manage, support, and optimize the estate&rsquo;s Enterprise Resource Planning (ERP) system, ensuring seamless integration and operation of modules related to procurement, inventory, fleet, HR, finance, and facilities management. The ERP Specialist ensures that system configurations align with estate operations, enhances workflow automation, and provides analytical insights to improve decision-making across departments.JOB LOCATION: FUJAIRAH, UAEQUALIFICATIONS:<ul><li>Bachelor&rsquo;s degree in information technology, Computer Science, Business Information Systems, or a related field.</li><li>Must-have experience with Odoo ERP platform.</li><li>Certification in Database Management, Business Process Automation, or Systems Analysis is an advantage.</li><li>Python Skills are considered as an added advantage</li><li>Knowledge of UAE data security and IT compliance standards is preferred.</li></ul>EXPERIENCE:<ul><li>4&ndash;6 years of hands-on experience in ERP system implementation, configuration, and support, preferably in facilities management, engineering, or private estate operations.</li><li>Experience with integration of ERP with inventory control, procurement systems, asset tracking, and HR/payroll modules.</li><li>Exposure to data migration, workflow customization, and ERP reporting dashboards.</li></ul>KEY SKILLS/KNOWLEDGE:ERP System Management<ul><li>Administering and maintaining ERP systems to support estate operations, including procurement, warehousing, fleet tracking, and technical maintenance scheduling.</li><li>Customizing modules and workflows to reflect estate-specific procedures and department needs.</li><li>Ensuring system uptime, performance, and data integrity.</li><li>Planning and executing ERP version upgrades, patches, and performance optimizations.</li><li>Testing new features and coordinating UAT (User Acceptance Testing).</li></ul>User Training &amp; Support<ul><li>Training department staff and users on ERP functionality, reporting tools, and best practices.</li><li>Troubleshooting user issues and ensuring proper role-based access.</li><li>Supporting staff with regular system updates and enhancements.</li></ul>Integration &amp; Automation<ul><li>Integrating ERP systems with third-party software (e.g., biometric attendance, GPS tracking, accounting tools).</li><li>Implementing automated workflows, notifications, and approvals for purchase requests, maintenance schedules, and HR forms.</li></ul>Security &amp; Compliance<ul><li>Maintaining ERP user security protocols and access control policies.</li><li>Ensuring system compliance with internal data governance policies and UAE digital regulations.</li><li>Implementing regular backups, audit trails, and updating documentation.</li></ul>Cross-Functional Collaboration<ul><li>Coordinating with engineering, procurement, finance, and HR teams to align system usage with real-world workflows.</li><li>Attending planning meetings and suggesting system-based process improvements.</li><li>Liaising with ERP vendors or third-party developers for customizations and support.</li></ul>BENEFITS:<ul><li>Shared accommodation provided by company</li><li>Health Insurance</li><li>Meals whilst at work</li><li>1 economy flight per annum</li><li>30 days&rsquo; vacation per annum</li><li>Salary up to 8,000 AED</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Are you able to relocate and/or reliably commute to Fujairah?</li><li>Do you have UAE driver's license?</li><li>Can you join immediately?</li></ul>

ERP Specialist

INTERNI

FF&amp;E Specialist (Technical) &ndash; Interior Contracting | DubaiAbout the role Interni is looking for a Technical FF&amp;E Specialist to support luxury hospitality, residential and mixed-use projects. The role is hands-on, analytical, and fully technical &mdash; not sales.You will manage the complete FF&amp;E process: specifications, BOQ control, vendor pre-qualification, tender documentation, production tracking, factory inspections, logistics coordination and asset registers, following international procurement standards.Key Responsibilities<ul><li>Review ID drawings, specifications, room matrix, BOQ</li><li>Prepare and coordinate: vendor lists, pre-qualification files, RFQ/RFP packs</li><li>Analyse technical + commercial bids and prepare comparison sheets</li><li>Prepare PO documentation and coordinate with procurement &amp; accounts</li><li>Track production schedules and issue weekly progress reports</li><li>Perform factory inspections, QA/QC checks, pre-shipment reports</li><li>Coordinate logistics (EXW/CIF/DDP) with vendors and shipping agents</li><li>Support warehousing, installation, and final asset register documentation</li></ul>Requirements<ul><li>3&ndash;7 years FF&amp;E experience (hospitality or high-end residential)</li><li>Strong technical understanding of casegoods, upholstery, lighting, fabrics, finishes</li><li>Excellent ability to read GA, RCP, ID specs, and detail drawings</li><li>Solid experience with vendor management and global supply chain</li><li>Advanced Excel; ERP experience (Odoo preferred)</li><li>Strong English communication and documentation skills</li><li>High precision, structured workflow, and accountability</li></ul>Nice to Have<ul><li>Experience with UAE or GCC projects</li><li>Background in furniture engineering, interior architecture or procurement</li></ul>How to ApplySend portfolio/CV with technical samples (BOQ extracts, comparisons, reports, inspections).Job Type: Full-time

FF&E Specialist (Technical Profile)

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