customer experience specialist Jobs in Riyadh

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associate creative director Jobs in Riyadh

associate creative director

design manager

experience design lead

Noon-The Social Learning Platform

<div>
 <strong>
  Shaping the Next Gen Schools
  <br/>
  <br/>
 </strong>
 We&rsquo;re on a mission to radically change the way students learn. We believe in solving hard problems, and we
 <strong>
  play to win
 </strong>
 &mdash;we measure progress by
 <strong>
  revenues, students, and learning gains
 </strong>
 . Our approach? Build high-performing teams, giving them the freedom to dream big and execute boldly.
 <br/>
 <br/>
 <strong>
  Today, we&rsquo;re building the next generation of schools in Saudi Arabia.
 </strong>
 We believe every student deserves world-class teachers. And to make it happen, we&rsquo;re reimagining everything about education: from cutting-edge tech to peer learning and physical spaces that spark curiosity.
 <br/>
 <br/>
 Hybrid brings digital star teachers directly into school buildings, and amplifies the experience through peer to peer learning and AI. We ran this model for a year with two schools and the results were so overwhelming that we expanded to 18 private and 10 public schools in our second year of operations.
 <strong>
  The verdict is clear: students don't just tolerate hybrid, they love it.
  <br/>
  <br/>
 </strong>
 <strong>
  Learn more about us:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   10+ Years of Impact: Started with a simple idea&mdash;access to the best teachers shouldn&rsquo;t be a luxury, and learning should energize, not drain you.
  </li>
  <li>
   Market Leaders: 14 million students (and counting) use Noon across Middle East, Egypt, and Pakistan to ace high-stakes exams like Qudurat &amp; Tahsili.
  </li>
  <li>
   Now: We&rsquo;re laser-focused on reinventing schools in Saudi Arabia. We&rsquo;re accelerating rapidly, well-funded, and profitable.
  </li>
  <li>
   Office: Full-time, Riyadh-based. We&rsquo;ve got a sweet office near the Boulevard, and we&rsquo;d love to have you in it.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  The Role
  <br/>
  <br/>
 </strong>
 As
 <strong>
  Experience Design Lead
 </strong>
 , you own the
 <strong>
  path
 </strong>
 : the end-to-end learning journey for Noon students, with a special focus on
 <strong>
  Qudrat prep
 </strong>
 . You turn feedback, data, and constraints (school calendars, exam windows, product roadmap) into a learning journey that
 <strong>
  feels clear and doable
 </strong>
 for students, parents, and staff. You will
 <strong>
  work closely with:
 </strong>
 Product, Learning, Experience, and School Ops.
 <br/>
 <br/>
 <strong>
  💻What You&rsquo;ll Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Design and maintain the learning journey
  </li>
  <li>
   Map and maintain the full student learning journey:
  </li>
  <ul>
   <li>
    from onboarding &rarr; diagnostics &rarr; courses &rarr; bootcamps &rarr; real Qudrat attempts
   </li>
  </ul>
  <li>
   Design a clear, student-facing view of the journey:
  </li>
  <ul>
   <li>
    milestones and levels,
   </li>
   <li>
    what success looks like at each stage,
   </li>
   <li>
    what support (sessions, bootcamps, practice) is available
   </li>
  </ul>
  <li>
   Make sure the journey is aligned with:
  </li>
  <ul>
   <li>
    official Qudrat exam windows,
   </li>
   <li>
    school calendar and exam weeks,
   </li>
   <li>
    internal academic plans and content
    <br/>
   </li>
  </ul>
 </ul>
 You are responsible for the &ldquo;big picture&rdquo; of how a student moves through Noon, not just individual features or classes.
 <br/>
 <br/>
 <ul>
  <li>
   Fix weak points in the journey
  </li>
  <li>
   Use recurring student, parent, and staff feedback plus data to spot:
  </li>
  <ul>
   <li>
    where the journey is confusing,
   </li>
   <li>
    where pace is too fast/too slow,
   </li>
   <li>
    where support is missing (before/after exams,between levels, etc.)
   </li>
   <li>
    Translate these insights into journey changes, such as:
   </li>
   <ul>
    <li>
     clearer onboarding and first 2 weeks,
    </li>
    <li>
     better explanation of &ldquo;what&rsquo;s next&rdquo; after key milestones,
    </li>
    <li>
     new or improved touchpoints, activities, or interventions
    </li>
   </ul>
   <li>
    Work with Product and Learning to:
   </li>
   <ul>
    <li>
     align course design, bootcamps, and app experience with the journey,
    </li>
    <li>
     avoid one-off fixes and instead solve recurring problems at the system level
    </li>
   </ul>
   <li>
    Run experiments and pilots
   </li>
   <li>
    Work with School Leads to run small, fast pilots for:
   </li>
   <ul>
    <li>
     new journey ideas (e.g., new pathways for weak students),
    </li>
    <li>
     new touchpoints (e.g., mid-journey check-ins, expectation sessions),
    </li>
    <li>
     new engagement formats (e.g., challenge weeks, focused sprints)
    </li>
   </ul>
   <li>
    Define simple success criteria for each pilot:
   </li>
   <ul>
    <li>
     attendance, completion, satisfaction, next-step readiness, etc.
    </li>
   </ul>
   <li>
    Document what worked and what didn&rsquo;t, and help decide:
   </li>
   <ul>
    <li>
     what becomes standard practice across schools,
    </li>
    <li>
     what needs more testing or should be dropped
     <br/>
    </li>
   </ul>
  </ul>
  <strong>
   What We&rsquo;re Looking For
  </strong>
 </ul>
 <ul>
  <li>
   Roughly 3+ years of experience in: Product, Customer Experience, or Consulting
  </li>
  <li>
   Ability to combine qualitative feedback + quantitative data
  </li>
  <li>
   Strong structuring and synthesis can map journeys, break them into stages, and simplify complexity
  </li>
  <li>
   Comfortable working with:
  </li>
  <ul>
   <li>
    Product &amp; data dashboards,
   </li>
   <li>
    Learning / academic teams,
   </li>
   <li>
    School operations and on-the-ground staff
   </li>
  </ul>
  <li>
   Tools:
  </li>
  <ul>
   <li>
    Confident in Excel/Sheets or dashboards for basic analysis,
   </li>
   <li>
    Comfortable with Miro / FigJam / slides for mapping and communicating journeys
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  ➕
  <strong>
   Bonus Points If You:
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Experience in education, exam-prep, or learning products
  </li>
  <li>
   Prior work on student/learner journeys or similar lifecycle journeys
  </li>
  <li>
   Strong interest in standardized testing, Qudrat/Tahsili, or assessment design
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why Work at Noon
  <br/>
  <br/>
 </strong>
 🛠
 <strong>
  Own execution at scale
 </strong>
 &mdash; lead the heartbeat of a national education network and make it hum with precision.
 <br/>
 <br/>
 🧠
 <strong>
  Operate across product, education, and delivery
 </strong>
 &mdash; with the autonomy to shape how things get done.
 <br/>
 <br/>
 🚀
 <strong>
  Grow with speed and purpose
 </strong>
 &mdash; work on meaningful, fast-moving problems with real-world impact.
 <br/>
 <br/>
 🎯
 <strong>
  Be part of the transformation
 </strong>
 &mdash; help reimagine how schools in Saudi Arabia operate, scale, and deliver joy.
 <br/>
 <br/>
 We're building a new operating system for learning. If you're a builder who wants to solve hard problems in education&mdash;and create something students talk about 10 years later&mdash;we want to talk to you.
 <br/>
 <br/>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 In addition to a competitive base salary, we offer:
 <br/>
 <br/>
 <ul>
  <li>
   Employee Stock Ownership Plan (ESOP)
  </li>
  <li>
   21 days of annual leave
  </li>
  <li>
   Full premium Medical coverage including Family Dependent
   <br/>
   <br/>
  </li>
 </ul>
 Noon Academy is the leading edtech platform in the Middle East, with over 14 million students and teachers using our app to learn, teach, and collaborate. We have recently raised $41 million in Series B funding to expand our reach and impact in the region and beyond. We are on a mission to transform the physical classroom experience by introducing our highly engaging social, group-based learning and AI to make learning fun and improve learning efficacy. Our ultimate goal is to provide access to the best teachers to every student even if that teacher is only available virtually. We believe we can do this if we blend AI, peer-to-peer learning, and a carefully designed physical space.
</div>


Experience Design Lead

Gensler

<div></div><div><div>Your Role</div><div></div><div>
Our team is seeking a seasoned and recognized technical expert to help lead our Workplace teams in delivering unparalleled projects including, but not limited to, production, technical oversight, project profitability, marketing/business development, client satisfaction and employee growth and development. You will leverage your industry experience and technical acumen to drive client projects from concept through build.</div><div></div><div>
The Technical Director at Gensler plays an extremely important role in the delivery of design. It is important that these leaders become well versed in the Gensler design culture, Gensler CAD/Revit platforms, Gensler specifications, Gensler production &amp; construction administration standards, and the Gensler contracts &amp; project management standards. It is a very demanding role where success is created by the efforts of a highly motivated and unique individual.</div><div></div><div>
What You Will Do</div><ul><li>
Lead the technical effort of projects and ensure overall technical quality of work across the studio</li><li>
Provide guidance to project teams and solve complex issues</li><li>
Oversee technical aspects of projects to be sure they are in concert with project scope, design, budget, client goals, consultant coordination and core requirements (QAQC)</li><li>
Provide mentorship and lead technical educational programs for studio members</li><li>
Collaborate with other technical leaders across the office, region, and firm to ensure the firm&rsquo;s technical standards, guidelines, and best practices are being applied</li><li>
Mentor and support on construction administration processes</li><li>
Lead construction administration on various project as well as mentor juniors through the construction administration process</li><li>
Specification writing</li><li>
Review of bid and provide comments or feedback to Project Manager and client</li><li>
Review of CD cartoon set or assist junior in creating cartoon set. Find efficiencies in CDs and details. Guide team on difficult details</li><li>
Lead engineering coordination and train junior designers</li><li>
Comment on CD and CA schedule for RFPs</li><li>
Comment on engineers fees for RFPs</li><li>
Build analysis and comments for RFPs</li><li>
Alongside other technical directors in the office, take the lead in mentoring and training staff members in developing Revit and 3D software skills</li></ul><div></div><div>
Your Qualifications</div><ul><li>
Extensive experience in workplace interiors required and prior management experience leading technical design of project teams</li><li>
Bachelor of Architecture, Interior Architecture or Interior Design</li><li>
Qualified applicants must have a minimum of 12 years of experience</li><li>
Revit skills essential</li><li>
Excellent communication and management skills</li><li>
Ability to work collaboratively with staff members and clients</li><li>
Superior conceptual technical design ability</li><li>
Working knowledge of building codes, standards, building construction, and building structures</li></ul><div></div><div>
Your Design Technology Qualifications</div><div></div><div><i>
Essential</i></div><ul><li>
Familiarity with the BIM project lifecycle through design, construction and operational phases.</li><li>
Experience in establishing and managing BIM teams for project design and delivery.</li><li>
Experience in managing design teams with Revit/Rhino/Grasshopper skills.</li><li>
Understanding of BIM deliverables and terminology in contracts.</li><li>
Deep understanding and expertise with collaboration in the BIM context, including cloud-based markups, consultant coordination and clash detection.</li><li>
Good knowledge and experience with interoperability workflows between Rhino &amp; Revit throughout all the stages of a project.</li></ul><div></div><div><i>
Desirable</i></div><ul><li>
Basic understanding and familiarity with real-time rendering processes, and material creation &amp; management within the context of integrated BIM and parametric workflows.</li></ul><div></div><div><i>
Applications we work with</i></div><ul><li>
Design Authoring - Revit, Rhino, Autocad, Navisworks</li><li>
Collaboration - BIM360</li><li>
Computational Design - Grasshopper, Dynamo</li><li>
Building Performance Simulation - Insight, Sefaira, Diva, Ladybug tools</li><li>
Visualisation &ndash; Vray, Enscape, Twinmotion, 3DSMax</li><li>
Graphics &amp; Productivity - Adobe Creative Suite, Microsoft Office Suite</li><li>
Experiential &ndash; Unreal Engine, Unity</li><li>
Development &ndash; C#, Python</li></ul><div></div><div>
For consideration, please submit resume and relevant work samples. Submittals must include work samples for full consideration.</div><div></div><div>
Life at Gensler</div><div></div><div>
As a people-first organization, we are as committed to enjoying life as we are to delivering best-in-class design. From internal design competitions to research grants to &ldquo;Well-being Week,&rdquo; our offices reflect our people&rsquo;s diverse interests.</div><div></div><div>
We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include medical, dental, vision, disability and wellness programs. We also offer profit sharing and twice annual bonus opportunities.</div><div></div><div>
As part of the firm&rsquo;s commitment to licensure and professional development, Gensler offers reimbursement for certain professional licenses and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programs or classes. We view our professional development programs as strategic investments in our future.</div></div><div></div>

Technical Director

Emdad By Elm

<div>
 <p>
  <strong>
   Job Description:
  </strong>
 </p>
 <p>
  We are seeking a highly skilled and motivated UI/UX Lead with a minimum of 8 years of experience to join our dynamic team. In this mid-career role, you will be responsible for defining and driving the UX vision while establishing principles and strategies that elevate the user experience. Your expertise in translating complex requirements into seamless end-to-end user journeys, flows, wireframes, and UI specifications will be crucial. As a leader, you will mentor a team of designers, ensuring consistent design quality and adherence to usability and accessibility standards. Your role will involve conducting design reviews, providing actionable feedback prior to development, and collaborating closely with Product Owners, Analysts, and engineering teams to ensure successful implementation. A proven ability to support project delivery through clarifications, UAT validation, and a commitment to continuous improvement is essential. Proficiency in both Arabic and English is a must, and familiarity with DGA Platforms Code will be beneficial.
 </p>
 <p>
  <strong>
   Job Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree (or equivalent) in UX/UI Design, HCI, Computer Science, or a related field.
  </li>
  <li>
   At least 8 years of experience in UI/UX design, including leadership responsibilities.
  </li>
  <li>
   Proven track record in defining and executing UX vision and strategy.
  </li>
  <li>
   Strong experience creating user journey maps, flows, wireframes, and UI specifications.
  </li>
  <li>
   Demonstrated ability to lead design reviews and provide constructive, actionable feedback.
  </li>
  <li>
   Familiarity with usability and accessibility standards, ensuring compliance throughout the design process.
  </li>
  <li>
   Experience in closely collaborating with Product Owners and Engineers to deliver high-quality products.
  </li>
  <li>
   Track record in facilitating end-to-end project delivery, including UAT validation and continuous improvement practices.
  </li>
  <li>
   Strong analytical and problem-solving skills, with attention to detail in design execution.
  </li>
  <li>
   Excellent communication skills, with the ability to articulate design concepts to stakeholders of various technical backgrounds.
  </li>
  <li>
   Experience with DGA Platforms Code is preferred.
  </li>
  <li>
   Fluency in written and spoken Arabic and English is required.
  </li>
 </ul>
 <p>
  <strong>
   Job Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Define and implement the UX vision, principles, and strategies to enhance user engagement and satisfaction.
  </li>
  <li>
   Lead, mentor, and develop a team of designers, fostering a collaborative and innovative design culture.
  </li>
  <li>
   Translate user needs and project requirements into clear, user-centric design artifacts including journey maps, wireframes, and prototypes.
  </li>
  <li>
   Ensure adherence to usability, accessibility, and design standards across all projects, integrating the design system and brand identity.
  </li>
  <li>
   Conduct regular design reviews, offering actionable feedback that enhances design quality and effectiveness.
  </li>
  <li>
   Collaborate with Product Owners and Analysts to clarify requirements and ensure the feasibility of designs.
  </li>
  <li>
   Partner with engineering teams throughout the development process to guarantee adherence to design intent and quality standards.
  </li>
  <li>
   Support project delivery by validating designs during user acceptance testing (UAT) and implementing necessary adjustments based on feedback.
  </li>
  <li>
   Continuously assess and improve design processes, ensuring best practices and innovative solutions are integrated.
  </li>
  <li>
   Engage in stakeholder discussions to advocate for user experience and champion design-driven decision-making.
  </li>
  <li>
   Stay abreast of industry trends, tools, and technologies to inform design practices and enhance end-user experiences.
  </li>
 </ul>
 <p>
  <strong>
   Required Skills:
  </strong>
 </p>
 <ul>
  <li>
   Extensive knowledge of UI/UX design principles, methodologies, and best practices.
  </li>
  <li>
   Proficient in design tools such as Sketch, Figma, Adobe XD, or similar applications.
  </li>
  <li>
   Strong understanding of user-centered design, usability principles, and accessibility guidelines.
  </li>
  <li>
   Ability to create high-fidelity prototypes and wireframes that effectively communicate design concepts.
  </li>
  <li>
   Excellent leadership and mentoring skills, with a focus on team development and design excellence.
  </li>
  <li>
   Effective communication and presentation skills, with experience in articulating design solutions to multidisciplinary teams.
  </li>
  <li>
   Strong analytical skills to evaluate user feedback for continuous design improvement.
  </li>
  <li>
   Familiarity with front-end development languages (HTML, CSS, JavaScript) is a plus.
  </li>
  <li>
   Ability to thrive in a fast-paced environment and manage multiple projects simultaneously.
  </li>
  <li>
   Proficient with user research methods and usability testing techniques.
  </li>
 </ul>
 <p>
  <br/>
 </p>
</div>


Lead User Interface Designer

Capgemini

<div><div><div><p>RIYADH</p><div>
Design Lead, frog Middle East</div><p>
</p></div></div><div></div><div><div><div><div><div><p>
Since June 2021, <b>frog is part of Capgemini Invent</b>. frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We&rsquo;re inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications.</p><p>
Joining frog means you&rsquo;ll be joining the &ldquo;pond,&rdquo; a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community &mdash; and the world at large.</p><div><div><div><div>
Your Role</div></div><div><p>
As a Design Lead at frog, you will guide multidisciplinary teams to design and deliver impactful, human-centered experiences. You will manage and mentor designers, leading streams of work end-to-end, and collaborate closely with clients to shape product and service visions. This role calls for strong leadership, a well-rounded understanding of product &mdash; from research and strategy through to production &mdash; and the ability to manage and inspire both stakeholders and your team.</p><p>
</p><p><b>Your Profile</b></p><ul><li>
Lead streams of work within larger programs, ensuring quality, alignment, and timely delivery</li><li>
Facilitate workshops, co-creation sessions, and design reviews with bilingual (Arabic/English) communication when needed</li><li>
Collaborate with cross-disciplinary teams to create integrated solutions</li><li>
Champion human-centered design principles and ensure they are embedded in all deliverables</li><li>
Translate complex insights and requirements into clear design direction.</li><li>
Act as a cultural bridge between teams and clients in the GCC/MENA context</li><li>
Contribute to proposals and business development when required</li><li>
Willingness to travel within the Middle East for client engagements</li></ul></div></div><div><div><div>
Your Skills and Experience</div></div><div><ul><li>
Bilingual fluency in Arabic and English, both written and spoken is a must</li><li>
Proven ability to lead teams and manage multiple streams of work simultaneously</li><li>
Strong portfolio showcasing ownership of the full design process of digital products and services</li><li>
Proficiency in design and prototyping tools (e.g., Figma, Adobe Creative Suite)</li><li>
Strong facilitation and presentation skills for client and stakeholder sessions</li><li>
Understanding of GCC/MENA cultural and market contexts is a plus</li></ul></div></div></div><p><b>
Why you should consider Capgemini</b></p><p>
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.</p><p><b>
#GetTheFutureYouWant</b>| www.capgemini.com/invent</p><p>
</p></div></div><div><div><div><div><div>Ref. code</div><div>
326836-en_US</div></div><div><div>
Posted on</div><div>
16 Dec 2025</div></div><div><div>
Experience level</div><div>
Experienced Professionals</div></div><div><div>
Contract type</div><div>
Permanent</div></div><div><div>
Location</div><div>
RIYADH</div></div><div><div>
Business unit</div><div>
INVENT</div></div><div><div>
Brand</div><div>
frog</div></div><div><div>
Professional communities</div><div>
Creative &amp; Design</div></div></div></div></div></div></div></div></div><p></p>

Design Lead, frog Middle East

SALLA

<div><p>At Salla, we&rsquo;re redefining digital commerce across the region. Our ecosystem unifies marketplaces, payments, shipping, and operations into one platform empowering merchants to grow and innovate effortlessly.</p><p>
We&rsquo;re hiring a <b>Design Operations Lead</b> who will bring clarity, consistency, and collaboration to how design happens at Salla. You&rsquo;ll work across squads to align processes, connect designers and UX writers, and ensure smooth handoffs with engineering enabling our design org to scale with excellence and impact.</p><p></p><p><b>
Core Responsibilities</b></p><ul><li>Lead a full audit of current design workflows across squads to identify gaps, inefficiencies, and automation opportunities.</li></ul><div><ul><li><br>
Build and maintain a multi-quarter DesignOps roadmap aligned with product and design OKRs to support scalable growth.</li></ul></div><div><ul><li><br>
Establish shared design process frameworks including reviews, documentation, collaboration standards, and rituals.</li></ul></div><div><ul><li><br>
Partner with HR and Design Leadership on capacity planning, onboarding, and team health programs</li></ul></div><div>
.<br>
<ul><li>Integrate UX writers more deeply into the design lifecycle to ensure tone consistency and reduce rework.</li></ul></div><div><ul><li><br>
Collaborate with engineering to improve design-to-development handoff, QA processes, and delivery quality.</li></ul></div><div><ul><li><br>
Govern and operationalize the design system lifecycle&mdash;versioning, adoption tracking, and cross-platform alignment.</li></ul></div><div><ul><li><br>
Standardize design tools and practices across teams (Figma branching, file structure, component governance, version control).</li></ul></div><div><ul><li><br>
Create dashboards and reporting to monitor design velocity, delivery health, process efficiency, and quality metrics.</li></ul></div><div><ul><li><br>
Define and track measurable design KPIs such as delivery velocity, rework rate, design quality, and team satisfaction.</li></ul></div><div><ul><li><br>
Promote strong design culture through rituals, knowledge sharing, internal documentation, and cross-squad alignment.</li></ul></div><div><ul><li><br>
Serve as the connective layer between design, product, and engineering to enable clarity of communication, timelines, and expectations.</li></ul></div><p><b>
Requirements</b></p><ul>
<li>
5+ years of experience in DesignOps, Product Design, or similar operational design roles.<br>
</li><li>Hands-on experience building and maintaining scalable design systems and workflows.<br>
</li><li>Strong proficiency with Figma, Jira, Confluence, Notion, or other collaboration and documentation platforms.<br>
</li><li>Proven ability to partner with cross-functional teams including design, engineering, product, and content.<br>
</li><li>Excellent communication and facilitation skills able to drive clarity and consensus across teams.<br>
</li><li>Ability to define and measure success metrics for design operations.<br>
</li><li>A structured and empathetic approach to leadership balancing people, process, and outcomes.<br>
</li><li>Fluent in Arabic and English.</li></ul></div><p></p>

Design Operations Lead

Qiddiya | القدية

<div>
 Qiddiya Investment Company (QIC) is seeking a highly experienced and design-literate Executive Director - Transport Hubs to lead the planning, design management, and delivery of all major transport facilities across the Qiddiya development.
 <br/>
 <br/>
 This role will have overarching responsibility for a portfolio of complex transport-related projects, including multimodal stations, interchanges, terminals, and supporting infrastructure that form critical components of the city's mobility network and will becomes pivotal places within the public realm and customer experience for visitors to Qiddiya.
 <br/>
 <br/>
 The Executive Director will operate at both strategic and delivery levels, setting design direction, overseeing engineering integration, and ensuring safe, timely, and coordinated project execution. This includes building team culture, leading project governance, overseeing multidisciplinary teams, and serving as the key interface between architecture, engineering, transport planning, and construction delivery. The role is expected to balance operational requirements with architectural and public space quality, acting as a connector across design and technical domains.
 <br/>
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 Drawing on a background in both architecture and infrastructure delivery, you will oversee the delivery of high-profile metro, rail, public transport station and associated public domain programs leading the full asset lifecycle. This includes early-stage planning and feasibility, through procurement, construction, commissioning, and operational handover.
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 The position plays a key leadership role in shaping the future of Qiddiya's transport system, ensuring that hubs and interchanges are not only technically functional but also embedded in the broader civic and urban contexts supporting a seamless, intuitive, and high-quality customer experience.
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 Define and lead delivery of station and interchange infrastructure across Qiddiya
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 Coordinate integration of transport components (e.g., metro stations, rail platforms, bus terminals, public domain elements) into the urban masterplan with spatial and functional coherence.
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 Manage multi-disciplinary teams of architects, engineers, transport planners, and contractors through all project phases.
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 Consider the customer experience in all facets of planning, delivery and operations and embed the customer team in all interchange planning
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 Consider phased delivery over time and the possible need for interim measures to be in place as surrounding precinct assets are progressively opened.
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 Collaborate across all districts of Qiddiya and understand district needs, land use mix, customer access needs, peak and normal visitation flows and the mobility solutions that lead to success.
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 Balance architectural quality, structural performance, accessibility, and passenger flow in design and execution.
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 Establish divisional design standards, procurement strategies, and technical governance.
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 Oversee connectivity across modes&mdash;rail, metro, road, autonomous vehicles, cycling, and pedestrian networks.
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 Lead program-level oversight on cost, risk, schedule, quality, and safety
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 Coordinate with government, regulators, infrastructure partners for approvals and compliance
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 Advise executive leadership on strategic phasing, prioritization, and operational readiness.
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 Engage with government agencies, regulatory bodies, and delivery partners to secure approvals and maintain compliance.
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 Ensure technical performance, spatial quality, accessibility, and user experience are appropriately balanced in all transport-related assets.
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  Requirements
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 Demonstrated ability to manage cross-disciplinary teams and interface between design ambition and technical delivery.
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 Proven experience leading complex projects blending both transport infrastructure with civic-scaled public domain, place making, activation and customer experience outcomes.
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 Familiarity with project governance, stakeholder engagement, and regulatory coordination.
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 Strong collaborator and proven ability to build quality internal team and external stakeholder relationships.
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 Ability to balance program-wide oversight with attention to project-level design, functionality, and constructability.
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 Effective communication skills with both technical and non-technical stakeholders.
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 18 years of experience leading complex transport-related projects, including significant public transport buildings or interchanges.
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 Degree in Architecture (preferred) or Engineering postgraduate qualification preferred.
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  Benefits
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 Competitive salary and attractive benefits package
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Executive Director - Transport Hubs - 20003721 CDU5

AL azman Contracting Company

<p><b>Position Summary</b></p><p>Responsible for design management, technical compliance, estimation, and pre-contract activities for all interior fit-out projects. Acts as the technical authority from tender stage through project execution support.</p><p><b>Key Responsibilities</b></p><p><b>A. Technical Management</b></p><p>&middot; Lead design development and shop drawing production.</p><p>&middot; Ensure compliance with contract documents, codes, and authority requirements.</p><p>&middot; Review and approve material submissions and method statements.</p><p>&middot; Provide technical support to Project Managers Site Engineers during execution.</p><p>&middot; Manage design changes and technical clarifications.</p><p><b>B. Pre-Contracts &amp; Estimation</b></p><p>&middot; Lead tender reviews and cost estimation.</p><p>&middot; Prepare BOQs, pricing summaries, and tender clarifications.</p><p>&middot; Conduct value engineering and cost optimization proposals.</p><p>&middot; Support bid strategy and risk assessment.</p><p>&middot; Participate in tender negotiations.</p><p><b>C. Coordination &amp; Control</b></p><p>&middot; Coordinate with consultants, clients, and internal teams.</p><p>&middot; Ensure smooth handover from tender to execution.</p><p>&middot; Maintain technical documentation and records.</p><p>&middot; Support claims with technical justifications.</p><p><b>Authority &amp; Decision Rights</b></p><p>&middot; Approve technical submissions and shop drawings.</p><p>&middot; Recommend tender pricing to management.</p><p>&middot; Approve technical suppliers and materials.</p><p>&middot; Reject non-compliant designs or specifications.</p><p><b>Qualifications &amp; Experience</b></p><p>&middot; Bachelor&rsquo;s degree in Architecture / Engineering</p><p>&middot; 05&ndash;06years in interior fit-out</p><p>&middot; Strong estimation &amp; design background</p><p>&middot; Experience with authority approvals.</p><p>&middot; Proficient in AutoCAD, BIM (preferred), Excel, word, ppt.</p><ul><li><b>Kindly mention the job title in the email subject.</b></li></ul><p>Job Type: Full-time</p>

Technical & Contracts Head

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