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finance manager - south florida Jobs in Miami

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financial management analyst

Expanding Possibilities Inc

We are seeking a detail-oriented office worker to join our team. The ideal candidate will have experience in working with Medicaid and Private Insurance.Responsibilities<ul><li>Assist in managing ABA office administrative duties</li><li>Assist HR personnel with employment verification</li><li>Assist other office staff with pending tasks</li><li>Sending Birthday notifications to contractors &amp; clients</li><li>Follow-up with client&rsquo;s parents on a monthly basis</li><li>Provide excellent customer support through various communication channels.</li><li>Demonstrate professional phone etiquette when communicating with clients and colleagues.</li><li>Answer telephone calls, take messages and assist callers to the best ability.</li><li>Communicate with parents, RBT and analyst in a pleasant and professional matter.</li><li>Route, sort, and open incoming mails.</li><li>Prepare outgoing mail and answer correspondence</li><li>Support office management with organizational tasks</li><li>Print Service Logs and send emails notifications of pending signatures or notes</li><li>Scan, Sort and File completed Service Logs</li><li>Maintain organized files and documentation</li><li>Contact parents/caregivers to provide information about our ABA services and what documents are required (new or transfer clients)</li><li>Send email as a follow-up with all the information that was provided over the phone.</li><li>Once documentation is received, organize documents for Assessment/Reassessment authorization</li><li>Perform general clerical duties as required</li></ul>Requirements<ul><li>Bilingual (English and Spanish)</li><li>Strong organizational skills with attention to detail</li><li>Ability to multitask and prioritize tasks effectively</li><li>Excellent communication and interpersonal abilities</li><li>Proficiency in Microsoft Office Suite (Word, Excel)</li></ul>Job Types: Full-time, Part-timeAbility to Commute:<ul><li>Miami, FL 33157 (Required)</li></ul>Ability to Relocate:<ul><li>Miami, FL 33157: Relocate before starting work (Required)</li></ul>Work Location: In person

Office Staff

University of Miami

<div>Current Employees:
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet .
<div><div>The University of Miami Health System (&ldquo;UHealth&rdquo;) IT Department has an exciting opportunity for a full-time Epic Senior Analyst, HB.
The Epic Senior Analyst, HB initiates the implementation, builds, and modifies complex applications, and collaborates with key stakeholders, end-users, and application team members to optimize the application&rsquo;s configuration, function, and access. The incumbent supports junior staff members in day-to-day operations and resolving application issues.
Core Responsibilities:
<ul><li>Collaborat es with key stakeholders, end-users, and application team members to optimize the application&rsquo;s configuration, function, and access .
</li><li>Serves as a primary support contact for application end ‐ users.
</li><li>Initiates the design, development, implementation, and maintenance of the application.
</li><li>Initiates all phases of testing and the documentation of workflow design.
</li><li>Performs the analysis of information technology in clinical work processes and validates the impacts to the workflow.
</li><li>Initiates the identification of issues and guides the work to resolve them.
</li><li>Supports junior staff members in the evaluation and resolution of service tickets, identification and implementation of application changes, retrieval of requested data, and execution of day-to-day operations.
</li><li>Collaborates with trainers on application changes and new features to develop documentation and training strategies.
</li><li>Works with stakeholders, the business community, and end users to ensure the application meets UHealth's business/clinical needs.
</li><li>Participates in on-call rotations and support and attend and participate s in, applicable committees.
</li><li>Maintains regular communication with team members, including participating in weekly project team meetings.
</li><li>Reviews the status of projects and issues on an ongoing basis with leadership.
</li><li>Remains knowledgeable about UHealth&rsquo;s policies, procedures, and business operations.
</li><li>Adheres to University and unit-level policies and procedures and safeguards University assets.
</li></ul></div></div><div><div>Department Specific Functions:
<ul><li>Manages and augments the development and maintenance of clinical application systems. Ensures adequate communication is maintained regarding all project status and priorities.
</li><li>Proactively performs analysis on current operational workflows, systems, and technology in order to recommend and implement changes or enhancements that will improve operations and further promote the organization's strategic vision and goals.
</li><li>Functions as an independent application project lead for a module or system. Acts as mentor, new hire trainer, and expert for application and technical teams, and other areas during implementation rollout efforts, in the on-going management of user requests, issues, and delivery of application enhancements.
</li><li>Defines information clinical systems requirements jointly working with management and professional staff in user departments. Ensures user requirements are successfully translated into technology-enabled solutions for new implementations and future feature functionality.
</li><li>Collaborates with user departments to identify, analyze, and continuously evaluate Service Level Agreements (SLAs) relative to the supported applications. Expert in working with users to create application reports to support operational needs.
</li><li>Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time, and form of desired results. Includes analysis of business and user needs, documentation of requirements, and translation into proper Systems requirement specifications.
</li><li>Applies technical knowledge of all phases of Systems analysis
</li><li>Instructs, directs, and checks the work of less experienced Business Systems Analysts. Responsible for assembling project team, assigning individual responsibilities, identifying appropriate resources needed, and developing schedule to ensure timely completion of project and meeting deadlines of project. Familiar with the systems scope and project objectives, as well as the role and function of each team member in order to effectively coordinate the activities of the work team.
</li><li>Prepare project plans, which includes definition, scope, resources, and schedule.
</li><li>Allocate resources based upon the magnitude and necessity of the project. Prioritize projects and tasks in order to achieve department and Company objectives. Ensures adequate communication is maintained regarding all project status and priorities.
</li><li>Manage and augment the development and maintenance of BI application systems by conducting meetings with the users to determine their system requirements. Consults with functional area management regarding the status of specific projects.
</li><li>Develop detail system design which support the system requirements. Conduct technical reviews and walk-through of IT design documentation with development and design team members. Review and critique the technical documentation of other systems to assure quality products.
</li><li>Provide support for designated application systems. Augment and facilitate the design, development, implementation of enhancements to existing BI business systems.
</li><li>Develop working relationships with a diverse group of business people and gain an understanding of the complex nature of the Company&rsquo;s business and reporting needs. Maintain familiarity with the business plans of the Company and the departments serviced.
</li><li>Define Business Intelligence requirements jointly working with management and professional staff in user departments. Technical solutions must satisfy the business needs for the future, i.e., take into account Company growth and customer service objectives.
</li><li>Develop overall project plans for major efforts that satisfy the business needs of that functional area for review and approval by management. Also responsible for assisting user management in setting priorities within that functional area.
</li><li>Provide reporting innovation to user areas and contribute to improve the function, reliability and quality of services from Systems. Provide guidance in creating standards, testing procedures, version control, etc. Maintain a professional awareness of tools and techniques that might be used to improve the quality of service.
</li><li>May participate in the interviewing, hiring and performance appraisals of lower level people.
</li><li>Firm Knowledge of Micro Strategy software
</li><li>Ability to design effective user interfaces in BI products
</li><li>Other duties as assigned.
</li></ul>This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
</div><div>MINIMUM QUALIFICATIONS:
</div><div><ul><li>Bachelor's degree in Healthcare Administration, Information Systems, or related field.
</li><li>Minimum 5 years of experience as an Epic HB Analyst in a healthcare setting, preferred
</li><li>Epic HB certification required; additional Epic certifications (e.g., PB, Resolute) preferred.
</li><li>Familiarity with Epic tools such as Chronicles, Clarity, Charge Router, Contracts, WQ, DNB, and Reporting Workbench preferred.
</li><li>Experience working in a multi-hospital or integrated delivery network environment preferred.
</li><li>Strong understanding of hospital billing workflows and revenue cycle operations preferred.
</li><li>Excellent problem-solving, communication, and project management skills preferred.
</li><li>Experience with Epic upgrade cycles, testing, and documentation preferred.
</li><li>Familiar with state-of-the-art technology
</li><li>Major systems development and implementation experience
</li><li>Knowledge of CMS regulations, payer requirements, and billing compliance preferred
</li><li>Strong project management, team facilitation and control
</li><li>Ability to communicate ideas and problem solutions
</li><li>Ability to effectively work with people in other departments and/or outside of the enterprise.
</li><li>Understanding of Business Intelligence as a field and how the discipline applies to the UM environment
</li><li>Ability to work evenings, nights, and weekends as necessary.
</li><li>Proficiency in computer software ( i.e. Microsoft Office).
</li><li>Ability to recognize, analyze, and solve a variety of problems.
</li><li>Ability to communicate effectively in both oral and written form .
</li><li>Ability to lead, motivate, develop and train others.
</li></ul></div></div>Any appropriate combination of relevant education, experience and/or certifications may be considered
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
Job Status:
Full time
Employee Type:
Staff</div>

Epic Senior Analyst, HB

Novara Construction LLC

Job SummaryNovara Construction is a rapidly growing construction company serving South Florida. We are looking for an experienced Bookkeeper with advanced QuickBooks experience and a strong background in construction accounting.The ideal candidate is highly organized, detail-oriented, and understands construction accounting, job costing, project profitability, vendor management, and full-cycle bookkeeping.Responsibilities<ul><li>Manage full-cycle bookkeeping</li><li>Accounts Payable (A/P) &amp; Accounts Receivable (A/R)</li><li>Process vendor and subcontractor payments</li><li>Bank and credit card reconciliations</li><li>Maintain accurate financial records</li><li>Prepare monthly financial reports</li><li>Record journal entries and maintain the general ledger</li><li>Track project costs and profitability</li><li>Assist with job costing and project financial reporting</li><li>Work closely with project managers and the production department</li><li>Maintain organized accounting records and documentation</li></ul>Required Qualifications<ul><li>Minimum 2 years of bookkeeping experience</li><li>Full proficiency in QuickBooks (Required)</li><li>Ability to manage the company&rsquo;s books independently using QuickBooks</li><li>Experience with Accounts Payable and Accounts Receivable</li><li>Strong understanding of construction job costing and project profitability</li><li>Excellent organizational and time-management skills</li><li>High attention to detail</li><li>Ability to work independently and manage multiple priorities</li><li>Professional communication skills</li><li>Reliable and dependable</li></ul>Preferred Qualifications<ul><li>Construction industry experience</li><li>Remote Online Notary (RON) certification is a strong advantage</li><li>Spanish is a plus</li></ul>Benefits<ul><li>Competitive compensation based on experience</li><li>Stable full-time position</li><li>Monday&ndash;Friday schedule</li><li>Professional office environment</li><li>Career growth opportunities</li><li>Join a fast-growing construction company</li></ul>About Novara ConstructionNovara Construction is a full-service construction company specializing in Roofing, Windows &amp; Doors, Kitchens, Bathrooms, Remodeling, and General Construction. We are committed to quality, professionalism, and delivering exceptional service to our clients.If you have strong QuickBooks skills and are looking for a long-term opportunity with a growing construction company, we&rsquo;d love to hear from you.Apply today through Indeed with your resume. Or call : 786-782-8526Pay: $25.00 per hourWork Location: In person

Bookkeeper Construction Industry

StevenDouglas

<div>
 
 StevenDouglas has been retained by a highly profitable, fast-growing financial services organization headquartered in Miami's Brickell financial district. Backed by a nationally recognized parent company with significant institutional resources, the business combines the autonomy and pace of an entrepreneurial firm with the stability and infrastructure of a large, established organization.
 
 
 
 
 
 We have been retained on a confidential basis to identify a Vice President of Finance &mdash; a newly created role that will serve as the senior-most finance leader for the business and the right hand to the CEO.
 
 
 
 
 
 
 
 Why This Role Is Different
 
 
 
 
 This is a rare opportunity to build a finance function from the ground up at a company that is already profitable and scaling quickly. Most finance leaders inherit systems, processes, and teams. This person will create them.
 
 <ul>
 <li>
 
 You will own the entire finance and accounting function.
 
 Today, month-end close and core accounting are handled by an external firm. You will bring those functions in-house, establish standardized processes, and build the infrastructure to support the company's next phase of growth.
 </li>
 <li>
 
 You will select and implement a new ERP system.
 
 The business currently runs on manual, spreadsheet-driven processes. You will lead the evaluation, selection, and deployment of a modern accounting platform
 </li>
 <li>
 
 You will build FP&amp;A from scratch.
 
 Budgeting, forecasting, variance analysis, and management reporting are all yours to design. You will define what good looks like here.
 </li>
 <li>
 
 You will partner directly with the CEO.
 
 This is a genuine seat at the table. You will be the financial voice in strategic decisions, providing the analytical rigor and discipline that supports confident, informed growth.
 </li>
 <li>
 
 The scope is CFO-level.
 
 Full P&amp;L ownership, systems strategy, team building, and board-level reporting &mdash; the breadth of a CFO role at a much larger organization, with the hands-on involvement of a growing company.
 </li>
 </ul>
 
 
 
 
 
 
 What You'll Be Doing
 
 
 
 <ul>
 <li>
 Serving as the senior finance leader for the business, reporting directly to the CEO with a dotted-line relationship to the parent company's Division CFO
 </li>
 <li>
 Transitioning all accounting and finance operations in-house from an outsourced provider
 </li>
 <li>
 Owning the month-end close, financial reporting, and internal controls
 </li>
 <li>
 Leading the selection and implementation of a new ERP platform
 </li>
 <li>
 Building and owning budgeting, forecasting, and variance analysis processes
 </li>
 <li>
 Managing and developing a team of financial analysts, and driving Power BI dashboard and reporting infrastructure
 </li>
 <li>
 Partnering with revenue-generating teams on pricing analysis, product economics, and profitability modeling
 </li>
 <li>
 Providing analytical rigor and disciplined financial perspective to executive decision-making
 </li>
 <li>
 Scaling the finance organization as the company grows
 </li>
 </ul>
 
 
 
 
 
 
 What We're Looking For
 
 
 
 
 
 Required:
 
 
 <ul>
 <li>
 Bachelor's Degree in Accounting, Finance or related field; CPA strongly preferred
 </li>
 <li>
 10+ years of progressive finance and accounting experience with industry experience in financial services, insurance, or investment banking finance
 </li>
 <li>
 Strong technical accounting foundation &mdash; you understand financial statements, month-end close, and how transactions flow through the balance sheet
 </li>
 <li>
 Progressive finance leadership experience with demonstrated ownership of accounting and FP&amp;A functions
 </li>
 <li>
 Hands-on operator mindset; comfortable doing the work, not just managing people who do it
 </li>
 <li>
 Confidence and executive presence &mdash; the ability to hold your own with sophisticated, intellectually demanding stakeholders and to respectfully challenge assumptions
 </li>
 <li>
 Strong financial modeling, forecasting, and analytical capability
 </li>
 </ul>
 
 
 
 
 If interested, please apply directly to this posting or send your resume/information to bosterlund@stevendouglas.com!
 
</div>

Vice President of Finance for High-Growth, Financial Services Firm!

Sheraton

<div>Sheraton Miami Airport Hotel &amp; Executive Meeting Center is looking for a Night Auditor Supervisor to join our team! As the Night Auditor Supervisor, you will oversee and manage the overnight Front Office operations while ensuring accurate completion of the nightly audit process, exceptional guest service, and a safe and secure hotel environment. You will be responsible for supervising the overnight front desk team, maintaining financial accuracy, resolving guest concerns, and serving as the overnight leader in the absence of senior management. The Night Auditor Supervisor plays a vital role in ensuring a seamless transition between business days while upholding brand standards and delivering outstanding hospitality.
Essential Duties:<ul><li>
Lead and supervise the overnight Front Office team, ensuring exceptional guest service and efficient hotel operations.</li><li>
Oversee all overnight front desk functions, including guest check-in, check-out, reservations, billing, and guest inquiries.</li><li>
Complete the nightly audit by balancing and reconciling daily financial transactions, ensuring accuracy of all hotel revenue and reports.</li><li>
Provide training, coaching, and support to Night Auditors and overnight Front Desk Associates.</li><li>
Ensure compliance with hotel policies, procedures, cash handling standards, and brand requirements.</li><li>
Must be able to withstand prolonged periods of standing and/or walking.</li><li>
Ability to sit at a desk and work on a computer for prolonged periods of time.</li><li>
Must be able to lift up to 30 pounds at times.</li><li>
Ability to work a flexible overnight schedule, including weekends and holidays.</li></ul>
Specific requirements of the role:<ul><li>
Supervise all overnight Front Office operations, ensuring accurate completion of the night audit and end-of-day processes.</li><li>
Review and verify guest accounts, room charges, tax postings, cash transactions, and credit card settlements for accuracy.</li><li>
Prepare and distribute daily financial, operational, and management reports.</li><li>
Monitor and resolve guest concerns promptly and professionally while serving as the primary overnight manager on duty.</li><li>
Ensure compliance with accounting procedures, cash controls, and data security standards.</li><li>
Coordinate with Housekeeping, Engineering, Security, and other departments to maintain smooth overnight operations and prepare for the following business day.</li><li>
Monitor hotel safety and security throughout the overnight shift and respond appropriately to emergencies or operational issues.</li><li>
Assist with scheduling, onboarding, training, and performance development of overnight Front Office associates.</li><li>
Maintain accurate records and communicate important operational updates to hotel leadership.</li><li>
Ensure compliance with safety, security, and hospitality standards.</li><li>
Perform other duties as assigned.</li></ul><ul><li>
High school diploma or equivalent required; associate or bachelor's degree in hospitality management, Business Administration, Accounting, or a related field preferred, or an equivalent combination of education and work-related experience.</li><li>
Previous hotel Front Office or Night Audit experience required; supervisory or leadership experience preferred.</li><li>
Accounting or bookkeeping experience is a plus.</li><li>
Strong organizational, analytical, and time management skills with exceptional attention to detail.</li><li>
Strong leadership and communication skills; able to delegate responsibilities and communicate professionally with guests, associates, and management.</li><li>
Excellent customer service, conflict resolution, and problem-solving abilities.</li><li>
Experience with hotel Property Management Systems (PMS) and night audit software preferred.</li><li>
Proficiency in Microsoft Office Suite or related software.</li><li>
Ability to work independently, exercise sound judgment, and maintain professionalism in a fast-paced environment.</li></ul>
Sheraton Miami Airport Hotel &amp; Executive Meeting Center is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Sheraton Miami Airport Hotel &amp; Executive Meeting Center is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Sheraton Miami Airport Hotel &amp; Executive Meeting Center are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Sheraton Miami Airport Hotel &amp; Executive Meeting Center will not tolerate discrimination or harassment based on any of these characteristics and encourages applicants of all ages.</div>

Night Audit Supervisor

<div>Current Employees:
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet .
The University of Miami/UHealth Department of Patient Access has an exciting opportunity for a full-time Patient Access Optimization Consultant (H) to work in Miami, FL. supporting operational performance through technology, process redesign, analytics, and change management. The Patient Access Optimization Consultant partners closely with operational, clinical, revenue cycle, IT, digital health, and leadership teams to identify opportunities, develop scalable solutions, support system implementations, and promote adoption of patient access to best practices across the health system. 
CORE JOB FUNCTIONS
<ul><li>Provides consultative support to patient access leaders and operational teams to improve access workflows, scheduling processes, registration accuracy, and front-end operational performance.
</li><li>Supports enterprise-wide patient access optimization initiatives focused on improving patient throughput, access to care, appointment availability, and the overall patient experience.
</li><li>Assesses operational barriers impacting patient access and collaborates with stakeholders to develop sustainable solutions that improve productivity, patient satisfaction, and revenue cycle outcomes.
</li><li>Analyzes operational data, key performance indicators, dashboards, and workflow trends to identify opportunities and support continuous improvement efforts.
</li><li>Develops, documents, and supports implementation of standardized workflows across ambulatory, procedural, specialty, and hospital-based settings.
</li><li>Partners with operational leaders to improve scheduling accuracy, provider template utilization, appointment capacity management, and related access standards.
</li><li>Supports patient access projects from planning through implementation, including project plans, timelines, communication materials, training plans, readiness activities, and adoption monitoring.
</li><li>Coordinates multidisciplinary workgroups, meetings, and stakeholder discussions to promote alignment, decision-making, and successful change adoption.
</li><li>Serves as a subject matter resource for patient access transformation initiatives, including scheduling, registration, financial clearance, digital access, and workflow redesign efforts.
</li><li>Supports technology initiatives related to patient access, including Epic optimization, CRM and patient engagement tools, digital check-in, self-service solutions, and workflow automation.
</li><li>Participates in design sessions, workflow validation, testing, user acceptance testing, operational readiness activities, go-live support, and stabilization for patient access systems and process changes.
</li><li>Collaborates with Revenue Cycle, Central Insurance Verification, Preauthorization, Financial Clearance, and Patient Financial Services teams to improve front-end financial workflows and reduce downstream issues.
</li><li>Facilitates performance improvement initiatives using process improvement and change management methodologies to enhance operational efficiency and patient access outcomes.
</li><li>Prepares recommendations, presentations, reports, and implementation materials for leaders and stakeholders related to patient access performance, process improvement, and operational optimization.
</li><li>Adheres to University and unit-level policies and procedures and safeguards University assets.
</li></ul>This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS
<ul><li>Bachelor&rsquo;s degree in relevant field required
</li><li>Minimum 7 year of relevant experience required
</li><li>Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
</li><li>Teamwork: Ability to work collaboratively with others and contribute to a team environment.
</li><li>Technical Proficiency: Skilled in using office software, technology, and relevant computer applications. - Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.
</li></ul>Any appropriate combination of relevant education, experience and/or certifications may be considered.
#LI-NN1
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
Job Status:
Full time
Employee Type:
Staff</div>

Patient Access Optimization Consultant (H)

Kirkland & Ellis

<div>About Kirkland &amp; Ellis
At Kirkland &amp; Ellis, we don&rsquo;t just meet the standard for legal excellence &mdash; we set it. Our culture is built on teamwork, ingenuity and an unwavering commitment to continuous growth. We tackle the most sophisticated legal challenges with bold ideas and innovative solutions, powered by the exceptional experience and ambition of our 7,000+ people, including 4,000+ attorneys, across 24 offices worldwide. Our dedicated professionals share our lawyers&rsquo; commitment to excellence and show up each day to do meaningful work that helps drive global business, investment and innovation forward.
What You&rsquo;ll Do
Are you a hands-on technology leader who thrives on solving complex issues, coaching others, and delivering exceptional support in a fast-moving professional services environment?
As a Technology Support Supervisor, you&rsquo;ll help lead the Technology Support team within Information Technology (IT), supporting day-to-day technology operations for the Miami office while also helping provide support across Kirkland &amp; Ellis offices. This role supervises and develops Technology Support Analysts, serves as a key escalation point for issue resolution, and helps ensure reliable coverage in a 24/7 support environment. The Technology Support Supervisor will support Personal Computer (PC) hardware, software, conference technology, mobile devices, and other core tools while partnering closely with technical teams, office leaders, attorneys, clients, vendors, and contractors. This position is based 100% in the office and may require occasional travel, after-hours support, weekend support for urgent issues, and participation in monthly maintenance windows as needed.
The schedule for this position is:<ul><li>Monday through Friday from 9:00 am &ndash; 5:00 pm
</li><li>Lead daily support operations: Oversee Technology Support procedures, call intake, referral processes, ticket management, and issue follow-through to help ensure prompt, complete, and high-quality service.</li><li>Coach and develop the team: Train Technology Support Analysts on procedures, customer service, and technical skills; support performance reviews, development plans, improvement plans, hiring, coaching, and other people-leadership responsibilities under manager direction.
</li><li>Serve as an escalation resource: Act as a point of contact for customer escalations and resolutions during and outside working hours, using strong judgment, troubleshooting methodology, and timely escalation when needed.
</li><li>Deliver hands-on technical support: Install, diagnose, repair, maintain, and upgrade PC hardware, software, related systems, mobile devices, Apple iOS, and office technology, including support for iPhones, iPads, and Apple computers.
</li><li>Support conference and collaboration technology: Oversee conference technology scheduling, setup, monitoring, and troubleshooting, including Zoom, Microsoft Teams, Cisco video conference systems, and other video conferencing platforms.
</li><li>Maintain service quality and documentation: Ensure accurate ticket ownership, consistent data entry, complete problem descriptions, customer follow-up after resolution, documented solutions, and adherence to procedures, checklists, and quality controls.
</li><li>Partner across teams and offices: Work with other technical teams to troubleshoot desktop computing issues, advocate for the local office on IT initiatives, and collaborate with office operations leads, vendors, and contractors.
</li><li>Support coverage and continuity: Maintain team work and on-call schedules with the manager, fill in as an additional Technology Support Analyst when needed, and help ensure proper coverage for a 24/7 support operation.
</li></ul>What You&rsquo;ll Bring
<ul><li>Education and certifications: A degree-level education or equivalent experience, ideally in Computer Science or a technical field; A+ and/or Microsoft certification is desirable.
</li><li>Professional experience: 5&ndash;7 years of experience in a professional services environment, with law firm experience preferred, plus at least 2 years of supervisory-level team leadership experience.
</li><li>Technical depth: Strong knowledge of desktop computing environments, hardware and software troubleshooting, Microsoft operating systems, networking components, peripheral devices, remote computing, Citrix, Virtual Private Network (VPN), and intermediate networking, including wireless support.
</li><li>Core technology knowledge: Experience with tools and platforms such as Microsoft Windows 11, Microsoft Office 365, iManage Work, Intune, ServiceNow, Bomgar remote control software, Lenovo and HP laptops and desktops, iPhones, iPads, Apple iOS, Apple computers, Avaya, Multi-Factor Authentication (MFA), and Voice over Internet Protocol (VoIP) telephone systems.
</li><li>Client service mindset: Strong interpersonal, customer service, verbal communication, and written communication skills, with the ability to support individuals at all levels of the business, including firm clients.
</li><li>Leadership and judgment: The ability to motivate a team, manage conflict, adapt to changing business needs, make sound decisions, and remain flexible while supporting high standards of service and accountability.
</li><li>Problem-solving approach: Strong analytical skills, expert-level troubleshooting methods, the ability to manage multiple priorities, and the discipline to operate effectively in high-pressure situations.
</li><li>Conference and office technology experience: Knowledge of conference center environments and audio visual technology is a plus, along with the ability to support video conferencing and office technology needs.
</li></ul>If you&rsquo;re excited to lead a high-performing support team, solve meaningful technology challenges, and help deliver outstanding service as a Technology Support Supervisor, we&rsquo;d love to hear from you!
How to Apply
Thank you for your interest in Kirkland &amp; Ellis LLP. To complete an application and submit your resume, please click &quot;Apply Now.&quot;
Don't meet every job requirement? That's okay! If you're excited about this role but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others at Kirkland.
Equal Employment Opportunity
All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee&rsquo;s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law. #LI-Onsite #LI-KK1</div>

Technology Support Supervisor

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