customer service specialist Jobs in Cairo

customer service specialist

it specialist

logistics coordinator

logistics specialist

procurement specialist

fleet specialist

<div>
 At JTI we celebrate differences, and everyone truly belongs.
 
 46,000 people from all over the world
 
 are continuously building their unique success story with us.
 
 83% of employees feel happy
 
 working at JTI.
 
 
 To make a difference with us, all you need to do is bring your
 
 human best.
 
 
 
 What will your story be? Apply now!
 
 
 
 Learn more jti.com
 
 
 
 
 Fleet Specialist
 
 
 
 You will be responsible for overseeing the daily operations of the company's fleet of vehicles, ensuring efficient and cost-effective transportation of goods and services. This role involves managing fleet suppliers in terms of leasing and maintenance, coordinating drivers, ensuring compliance with regulations, and optimising fleet performance.
 
 
 The Fleet Specialist plays a critical role in maintaining the safety, reliability, and efficiency of the fleet.
 
 
 
 Position
 
 
 
 As the Fleet Specialist in the Fleet &amp; Facilities Department, you will be responsible for
 
 
 <ul>
 <li>
 Fleet Operations Manage daily fleet activities, including vehicle scheduling, and driver coordination to ensure efficiency, Address driver concerns and resolve any issues related to fleet operations also to implement and enforce fleet policies and procedures to ensure efficient operations
 </li>
 <li>
 Maintenance &amp; Repairs Oversee preventive maintenance and repairs, ensuring all vehicles remain in optimal working condition. Coordinate with external maintenance staff and external service providers for repairs and servicing. Maintain accurate records of vehicle maintenance, inspections, and repairs
 </li>
 <li>
 Compliance &amp; Safety Ensure adherence to all legal, regulatory, and safety requirements while conducting regular fleet audits. Investigate and report accidents or incidents involving fleet vehicles
 </li>
 <li>
 Cost &amp; Budget Management Monitor expenses, optimize fuel efficiency, and implement cost-saving measures within the approved budget
 </li>
 <li>
 Reporting &amp; Documentation Maintain accurate records including vehicle logs, maintenance records, and driver schedules. Track fleet performance metrics, and provide reports to management
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Logistics, Transportation Management, or a related field is preferred
 </li>
 <li>
 1-3 years of proven experience in fleet management
 </li>
 <li>
 Fluent English &amp; Arabic
 </li>
 <li>
 Strong knowledge of fleet operations, vehicle maintenance, and regulatory compliance
 </li>
 <li>
 Excellent organizational and problem-solving skills
 </li>
 <li>
 Strong communication and leadership skills, with the ability to manage drivers and coordinate with stakeholders
 
 
 </li>
 </ul>
 
 What To Expect
 
 
 
 Expect wellbeing initiatives, flexible work arrangements, growth opportunities, and excellent benefits, including a unique family leave policy. For more details on local policies, speak with the Talent Advisor.
 
 
 Are you ready to join us? Build your success story at JTI. Apply now!
 
 
 Next Steps
 
 
 After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure Phone screening with Talent Advisor &gt; Assessment tests &gt; Interviews &gt; Offer. Each step is eliminatory and may vary by role type.
 
 
 At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.
</div>

Fleet Specialist

Abou Ghaly Motors

<div>
 
 Job Purpose
 
 
 
 <ul>
 <li>
 We are seeking a dedicated and organized Senior Fleet Specialist to oversee our fleet operations in El Gouna. This role will involve managing the vehicles and drivers, ensuring optimal performance and efficiency. The Senior Fleet Specialist will handle driver requests, manage days off, and calculate daily allowances, while addressing any on-ground issues that may arise
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Fleet Management: Oversee the daily operations of the fleet, including vehicle maintenance, scheduling, and logistics
 </li>
 <li>
 Driver Management: Supervise and support drivers, address their requests, manage days off, and ensure compliance with company policies
 </li>
 <li>
 Daily Allowances: Calculate and process daily allowances for drivers, ensuring accuracy and timely distribution
 </li>
 <li>
 On-Ground Issue Resolution: Act as the primary point of contact for any operational issues that arise, providing timely solutions to maintain service quality
 </li>
 <li>
 Performance Monitoring: Track and analyze fleet performance metrics, implementing improvements as needed to enhance efficiency and reduce costs
 </li>
 <li>
 Safety Compliance: Ensure that all fleet operations comply with safety regulations and company policies, promoting a culture of safety among drivers
 </li>
 <li>
 Reporting: Prepare regular reports on fleet operations, including vehicle usage, driver performance, and maintenance records for management review
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Education:
 
 Bachelor's degree in business administration, Logistics, or a related field preferred.
 
 
 
 Experience:
 
 Minimum of 3 years of experience in fleet management or a similar role.
 
 
 Strong organizational and time management skills.
 
 
 Excellent communication and interpersonal abilities.
 
 
 Proficient in Microsoft Office Suite and fleet management software.
 
 
 Problem-solving and decision-making skills.
 
 
 Detail-oriented and proactive.
 
 
 Ability to work in a fast-paced environment.
 
 
 Strong leadership capabilities to motivate and manage a diverse team
</div>

Senior Fleet Specialist

Grifols Egypt for Plasma Derivatives (GEPD)

<div>
 
 Job Objective
 
 
 
 Manufacturing GS Specialist oversees and coordinates the movement of personnel, equipment, and supplies, ensuring that all logistical and transportation operations run smoothly and in compliance with safety standards and legal requirements.
 
 
 
 Key responsibility
 
 
 
 
 Transportation Planning &amp; Coordination
 
 
 
 <ul>
 <li>
 Schedule and manage the movement of personnel and cargo between different locations.
 </li>
 <li>
 Ensure optimal route planning to reduce transit time and costs.
 </li>
 <li>
 Receive and document reports of disputes or conflicts related to transportation services, escalating them to HR and the Manufacturing General Services Manager for resolution.
 </li>
 <li>
 Oversee daily bus seating and capacity management, gather feedback from users, and provide regular reports on seating arrangements and capacity utilization.
 
 
 
 </li>
 </ul>
 
 Tracking and Monitoring
 
 
 
 <ul>
 <li>
 Track and monitor the progress of personnel transport, and vehicle movements to ensure timely arrivals.
 </li>
 <li>
 Manage daily operations related to employee transportation usage, ensuring all activities and updates are accurately tracked and monitored.
 </li>
 <li>
 Maintain up-to-date records of all transportation activities.
 </li>
 <li>
 Use tracking software to maintain real-time awareness of transportation operations.
 
 
 
 </li>
 </ul>
 
 Safety and Compliance
 
 
 
 <ul>
 <li>
 Ensure that all transportation activities comply with company policies, safety protocols, and local/international regulations.
 </li>
 <li>
 Monitor the maintenance and inspection of vehicles and transportation equipment to ensure safety standards are met.
 </li>
 <li>
 Enforce safety regulations for drivers and operators, adherence to road and transport safety guidelines.
 </li>
 <li>
 Report any deviations or misconduct by drivers, escalating such incidents to the Manufacturing General Services Manager for appropriate action.
 </li>
 <li>
 Coordinate vehicle maintenance, fuel management, and driver assignments.
 </li>
 <li>
 Oversee the efficient use of resources to minimize costs and ensure that transportation operations are conducted within budgetary limits.
 
 
 
 </li>
 </ul>
 
 Documentation &amp; Reporting
 
 
 
 <ul>
 <li>
 Prepare and manage all documentation related to transportation, including transportation logs, and compliance reports.
 </li>
 <li>
 Maintain accurate and updated records of personnel movements, and vehicle maintenance logs.
 </li>
 <li>
 Generate daily, weekly, and monthly reports on transportation activities and performance metrics.
 
 
 
 </li>
 </ul>
 
 Problem Resolution
 
 
 
 <ul>
 <li>
 Handle any transportation-related daily issues that may arise, such as delays, accidents, or equipment malfunctions.
 </li>
 <li>
 Analyze incidents and identify corrective actions to prevent recurrence of issues.
 
 
 
 </li>
 </ul>
 
 Academic Experience Required
 
 
 
 <ul>
 <li>
 Bachelors degree in Logistics, Business Administration, or a related field. Equivalent experience may be considered.
 
 
 
 </li>
 </ul>
 
 Professional Experience Required
 
 
 
 <ul>
 <li>
 2-3 years of experience in transportation management or movement control.
 </li>
 <li>
 Experience in managing transportation, with knowledge of routing, scheduling
 
 
 
 </li>
 </ul>
 
 Computing Skills
 
 
 
 <ul>
 <li>
 Proficiency in Microsoft Office, especially Excel and Word
 
 
 
 </li>
 </ul>
 
 Personal Skills
 
 
 
 <ul>
 <li>
 Strong organizational skills with the ability to manage multiple tasks and meet tight deadlines.
 </li>
 <li>
 Knowledge of transportation regulations and safety standards.
 </li>
 <li>
 knowledge in transportation management software and GPS tracking systems.
 </li>
 <li>
 Excellent communication and interpersonal skills to liaise effectively with team members and drivers.
 </li>
 <li>
 Problem-solving abilities with a focus on resolving transportation issues and minimizing delays.
 
 
 
 </li>
 </ul>
 
 Languages
 
 
 
 <ul>
 <li>
 Excellent written and spoken English and Arabic
 
 </li>
 </ul>
</div>

Fleet Specialist / New Capital

<div>
 
 Job Purpose
 
 
 
 Responsible for the end-to-end lifecycle and day-to-day management of the London Cab fleet across Cairo and Gouna hubs, ensuring high vehicle availability, safety, compliance, and cost efficiency. The role leads hub-based fleet operations, managing Hub Supervisors in both locations to ensure consistent standards, rapid issue resolution, and uninterrupted support to live operations.
 
 
 
 Responsibilities
 
 
 
 
 Fleet Availability &amp; Hub Operations
 
 
 
 <ul>
 <li>
 Own overall fleet availability and readiness across Cairo and Gouna hubs
 </li>
 <li>
 Lead, manage, and performance-review Hub Supervisors in each location
 </li>
 <li>
 Ensure hubs operate with standardized processes, staffing models, and defined SLAs
 </li>
 <li>
 Optimize vehicle allocation between hubs based on demand, seasonality, and operational priorities
 </li>
 <li>
 Support live operations by ensuring rapid vehicle replacement, spare availability, and contingency coverage
 </li>
 <li>
 Ensure drivers and vehicles are dispatched in line with operational requirements and hub capacity
 
 
 </li>
 </ul>
 
 Maintenance, Garage &amp; Workshop Management
 
 
 
 <ul>
 <li>
 Oversee preventive and corrective maintenance programs across all hubs
 </li>
 <li>
 Ensure Hub Supervisors enforce maintenance schedules, repair quality, and turnaround SLAs
 </li>
 <li>
 Manage daily operations of garages and workshops, including fleet checkers and garage workers
 </li>
 <li>
 Monitor downtime, turnaround time (TAT), workshop productivity, and maintenance backlog
 
 
 </li>
 </ul>
 
 Vehicle Compliance, Safety &amp; Risk Management
 
 
 
 <ul>
 <li>
 Ensure all fleet vehicles across hubs are fully compliant with licensing, insurance, inspections, and safety regulations
 </li>
 <li>
 Ensure Hub Supervisors conduct regular vehicle checks and audits through fleet checkers
 </li>
 <li>
 Lead accident investigations in coordination with operations, insurance providers, and vendors
 </li>
 <li>
 Track damage trends and implement corrective actions to reduce repeat incidents
 
 
 </li>
 </ul>
 
 Hub Supervisor Leadership &amp; Governance
 
 
 
 <ul>
 <li>
 Define roles, responsibilities, KPIs, and accountability for Hub Supervisors
 </li>
 <li>
 Conduct regular hub audits covering vehicles, drivers, workshops, and compliance
 </li>
 <li>
 Ensure consistent execution of SOPs across all hubs
 </li>
 <li>
 Act as the primary escalation point for hub-level operational, vehicle, or staffing issues
 </li>
 <li>
 Coach Hub Supervisors to improve operational discipline, reporting accuracy, and service quality
 
 
 </li>
 </ul>
 
 Cost Control &amp; Budget Management
 
 
 
 <ul>
 <li>
 Manage fleet operating budgets across Cairo and Gouna hubs
 </li>
 <li>
 Track and control maintenance, spare parts, repair, and replacement costs per hub
 </li>
 <li>
 Identify cost optimization opportunities without compromising vehicle availability or safety
 
 
 </li>
 </ul>
 
 Asset &amp; Vehicle Lifecycle Management
 
 
 
 <ul>
 <li>
 Own end-to-end vehicle lifecycle management across hubs
 </li>
 <li>
 Coordinate vehicle onboarding, deployment, redeployment, and decommissioning
 </li>
 <li>
 Ensure accurate asset registers, service histories, and documentation per vehicle
 </li>
 <li>
 Support long-term fleet planning aligned with business growth and demand patterns
 
 
 </li>
 </ul>
 
 Cross-Functional Operational Coordination
 
 
 
 <ul>
 <li>
 Work closely with Live Operations, Control Room, Driver Operations, and Compliance teams
 </li>
 <li>
 Ensure hubs support live operational incidents within agreed SLAs
 </li>
 <li>
 Align fleet availability with demand planning, peak periods, and special events
 </li>
 <li>
 Support driver operations by ensuring vehicle readiness, replacements, and issue resolution
 
 
 </li>
 </ul>
 
 Vendor, Garage &amp; Partner Management
 
 
 
 <ul>
 <li>
 Manage relationships with OEMs, authorized service centers, and local vendors
 </li>
 <li>
 Oversee insurance providers, inspection partners, and recovery services
 </li>
 <li>
 Ensure vendor SLAs, quality standards, and response times are met consistently across hubs
 </li>
 <li>
 Escalate and resolve recurring vendor performance issues
 
 
 </li>
 </ul>
 
 Reporting, KPIs &amp; Performance Management
 
 
 
 <ul>
 <li>
 Track and analyze fleet KPIs by hub, including:
 </li>
 <li>
 Fleet availability percentage
 </li>
 <li>
 Vehicle downtime and MTTR
 </li>
 <li>
 Maintenance cost per vehicle
 </li>
 <li>
 Accident, damage, and repeat repair rates
 </li>
 <li>
 Review daily and weekly hub performance dashboards
 </li>
 <li>
 Use data insights to drive operational improvements and corrective actions
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Engineering, Automotive, or related field
 </li>
 <li>
 8-11 years of experience in fleet or asset management
 </li>
 <li>
 Proven experience managing multi-location or hub-based fleet operations
 </li>
 <li>
 Strong understanding of commercial vehicle compliance and maintenance
 </li>
 <li>
 Strong people management and hub leadership skills
 </li>
 <li>
 Safety-first and compliance-driven mindset
 </li>
 <li>
 Highly organized with strong execution discipline
 </li>
 <li>
 Comfortable managing geographically distributed teams
 </li>
 </ul>
</div>

Fleet Manager

Breadfast

<div>
 
 
 Role Objectives
 
 
 
 
 
 
 As an Logistics Manager, you will be responsible for optimizing the performance, efficiency, and experience of our delivery associate network. You will oversee fleet management, logistics execution, performance management, and live operations to ensure a seamless delivery service. Your focus will be on improving delivery speed, cost efficiency, delivery associate retention, and service quality in a fast-paced, high-growth environment.
 
 
 
 
 
 
 Roles &amp; Responsibilities:
 
 
 
 
 
 
 
 
 Delivery Associate Fleet Management &amp; Performance
 
 
 
 
 - Oversee delivery associate recruitment, onboarding, and training programs to ensure a high-quality delivery network.
 
 
 - Manage delivery associate allocation and shifts to optimize fleet availability across peak and off-peak hours.
 
 
 - Monitor delivery associate KPIs (e.g., delivery time, order fulfillment rate, customer satisfaction) and implement performance improvement strategies.
 
 
 - Develop incentive structures to motivate and retain high-performing delivery associates while improving overall efficiency.
 
 
 - Ensure compliance with safety, legal, and operational guidelines for the fleet.
 
 
 - Maintain strong engagement with the delivery associate community through regular communication, feedback sessions, and support initiatives.
 
 
 
 
 
 
 
 Delivery Operations &amp; Logistics Execution
 
 
 
 
 - Oversee on-ground logistics operations, ensuring smooth coordination between all stakeholders
 
 
 - Monitor real-time order dispatching, identifying bottlenecks and optimizing routes for improved efficiency.
 
 
 - Implement delivery associate utilization strategies, reducing idle time while balancing demand and availability
 
 
 - Work closely with tech teams to improve fleet tracking, delivery associate app usability, and dispatch algorithms
 
 
 - Collaborate with customer service to handle escalations related to delivery failures or delays.
 
 
 
 
 
 
 
 Process Optimization &amp; Cost Control
 
 
 
 
 - Analyse operational data to identify inefficiencies and implement process improvements.
 
 
 - Manage fleet costs, fuel efficiency, and asset utilization to drive cost-effective operations.
 
 
 - Develop contingency plans for high-demand periods, weather disruptions, and operational risks.
 
 
 - Liaise with external vendors for fleet services, insurance, and safety equipment.
 
 
 
 
 
 
 REQUIRED EDUCATION, KNOWLEDGE, AND SKILLS
 
 
 
 - 10+ years of experience in last-mile logistics, fleet management, or delivery operations.
 
 
 - Strong analytical skills with the ability to use data-driven insights to optimize operations.
 
 
 - Hands-on experience managing large-scale delivery fleets in fast-paced environments.
 
 
 - Knowledge of route optimization, real-time dispatching, and delivery associate engagement strategies
 
 
 - Excellent leadership, communication, and problem-solving skills.
 
 
 - Ability to work under pressure and adapt to dynamic operational challenges.
 
 
 - Proficiency in Excel, SQL, or operational analytics tools is a plus.
 
</div>

Logistics Manager

<div>
 At JTI we celebrate differences, and everyone truly belongs.
 
 46,000 people from all over the world
 
 are continuously building their unique success story with us.
 
 83% of employees feel happy
 
 working at JTI.
 
 
 To make a difference with us, all you need to do is bring your
 
 human best.
 
 
 
 What will your story be? Apply now!
 
 
 
 Learn more jti.com
 
 
 
 
 Fleet &amp; Facilities Supervisor
 
 
 
 
 Position
 
 
 
 In this role, you will oversee fleet operations across Egypt in both the market and GSC, focusing on process improvements by introducing initiatives to enhance service, quality, and cost efficiency. You will manage market facilities, handle preventive and corrective maintenance, execute daily checklists, address gaps/issues promptly, and oversee maintenance contracts. You will ensure project quality, coordinate execution with other departments, prepare reports and analytics, and enforce EHS policies in compliance with Egyptian Civil Defense requirements and JTI Safety Standards. Additionally, you will monitor KPIs (Fleet, Facilities, Energy, Safety) and contribute to sustainability and Green Mobility goals.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Facility Management (35%) You will handle technical faults, maintain buildings in good condition, and plan upgrades to meet JTI standards. Your role includes coordinating maintenance, overseeing contractors, managing utilities and consultants, and working with site layouts and drawings (civil, mechanical, electrical). You will also support engineering tasks within your scope
 </li>
 <li>
 Projects (20%) Oversee Fleet &amp; Facilities projects, ensure utilities for smooth sales operations, monitor contractor progress, and deliver projects on time, within budget, and to quality standards. You will also support renovations, sustainability, and green mobility initiatives
 </li>
 <li>
 Fleet (15%) Supervise daily fleet operations, manage contracts with service providers, and monitor fuel consumption. Your role includes improving fleet services for JTI employees by proposing updates to SOPs and operations, collaborating with procurement and legal to review contracts, and ensuring compliance with Global Driver Safety policies
 </li>
 <li>
 Environment, Health &amp; Safety (15%) You will ensure health and safety standards in Market DCs and Fleet operations by developing measures, training drivers on EHS practices, and analyzing accidents to implement preventive solutions. Support safety awareness through campaigns, provide sustainability solutions to meet savings targets, and track EHS-related KPIs, delivering timely reports
 </li>
 <li>
 Budgeting (15%) You will plan the Fleet &amp; Facilities budget and track monthly expenses to ensure cost efficiency. Identify areas of excess energy and water consumption and suggest solutions to improve usage. Additionally, you will help implement cost-saving initiatives
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree (Engineering is preferred)
 </li>
 <li>
 Minimum 3 years of relevant experience
 </li>
 <li>
 Fluent in oral and written English and Arabic
 </li>
 <li>
 Computer Excellent skills in MS Office tools
 </li>
 <li>
 Communication, Time Management and Problem Solving Skills
 </li>
 <li>
 Supervisory skills and project management professional experience are preferred
 
 
 </li>
 </ul>
 
 What To Expect
 
 
 
 Expect wellbeing initiatives, flexible work arrangements, growth opportunities, and excellent benefits. For more details on local policies, speak with the Talent Advisor.
 
 
 Are you ready to join us? Build your success story at JTI. Apply now!
 
 
 
 Next Steps
 
 
 
 After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure Phone screening with TA &gt; Assessment tests &gt; Interviews &gt; Offer. Each step is eliminatory and may vary by role type.
 
 
 
 At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. We are committed to providing reasonable adjustments to applicants with special needs. If you require any accommodations, please let the Talent Advisor know during the selection process.
 
</div>

Fleet & Facilities Supervisor

Explore 105+ Fleet specialist in Cairo this March. Find roles across top companies and apply now to boost your career.

105 fleet specialist jobs In Cairo

Fleet Specialist

Fleet Specialist

Senior Fleet Specialist

Fleet Specialist / New Capital

Fleet Manager

Logistics Manager

Fleet & Facilities Supervisor