aircraft cabin agent (cleaner) Jobs in Boston

aircraft cabin agent (cleaner)

airport lounge cook

catering wait staff

escort associate

flight attendant (njus)

flight attendant njus

NetJets

<div>
 <strong>
  Join the NetJets Team
  <br/>
  <br/>
 </strong>
 NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.
 <br/>
 <br/>
 <strong>
  Purpose of Position
  <br/>
  <br/>
 </strong>
 As an ambassador of the NetJets brand, the Flight Attendant is entrusted with delivering an elite and personalized air travel experience while maintaining an uncompromising commitment to safety and security. Representing the pinnacle of private aviation, the Flight Attendant is the face of NetJets, combining safety leadership, refined inflight service, and bespoke hospitality. Each flight must reflect our unwavering standards with safety above all, followed by a seamless, luxurious travel experience that anticipates and exceeds the expectations of every NetJets Owner.
 <br/>
 <br/>
 <strong>
  Tasks And Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Responsible for the safety and security of all Owners and passengers within the aircraft cabin, ensuring strict adherence to the Flight Attendant Manual (FAM), Service Procedures Checklist, Standard Operating Procedures, and all the associated policies.
  </li>
  <li>
   Conducts thorough interior preflight inspections; welcomes Owners and guests with warmth and professionalism; provides personalized briefings and serves as the subject matter expert on all aircraft safety, comfort, and entertainment systems.
  </li>
  <li>
   Must be able to source high-quality catering from external providers when necessary, ensuring all items meet luxury standards and align with Owner preferences.
  </li>
  <li>
   Must deliver elevated inflight service, including premium beverage and food presentation, turndown service, and execution of bespoke Owner profiles and detailed service notes.
  </li>
  <li>
   Must ensure all cabin baggage is correctly and safely stowed in accordance with regulatory and company policies.
  </li>
  <li>
   Must be capable of conducting flights for Owners traveling with pets or who permit smoking onboard, while maintaining discretion and service excellence.
  </li>
  <li>
   Must operate effectively within a collaborative team/crew environment, ensuring consistent compliance with all safety and operational protocols. This includes close collaboration with teams such as Owner Services, NetJets Service Representatives, and other internal teams to ensure a seamless experience.
  </li>
  <li>
   Acts as a trusted liaison for Owners/passengers and NetJets from arrival at the Fixed Base Operator (FBO) through safe arrival at their destination, ensuring a seamless and luxurious experience throughout.
  </li>
  <li>
   Proactively communicates any cabin-related maintenance concerns or irregularities to the Pilot in Command to ensure prompt resolution.
  </li>
  <li>
   Completes all administrative duties, including inventory documentation, service passdowns, and required crew reports with accuracy and attention to detail.
  </li>
  <li>
   Ensures the aircraft cabin is consistently maintained in a clean and organized state, adhering to company standards.
  </li>
  <li>
   Leverage innovative thinking to address complex issues, making prompt decisions in dynamic environments to drive successful outcomes.
  </li>
  <li>
   Other responsibilities as assigned, dependent on specific trip or operational requirements.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Note
  <br/>
  <br/>
 </strong>
 <em>
  It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a list of essential job functions, please refer to the essential functions document for this job.
  <br/>
  <br/>
 </em>
 <strong>
  Education
  <br/>
  <br/>
 </strong>
 High School
 <br/>
 <br/>
 <strong>
  Certifications and Licenses
  <br/>
  <br/>
 </strong>
 <strong>
  Years Of Experience
  <br/>
  <br/>
 </strong>
 2-4 years of experience
 <br/>
 <br/>
 <strong>
  Core Competencies
  <br/>
  <br/>
 </strong>
 Adaptability
 <br/>
 <br/>
 Collaboration
 <br/>
 <br/>
 Curiosity
 <br/>
 <br/>
 Service-Oriented
 <br/>
 <br/>
 Strives For Positive Results
 <br/>
 <br/>
 <strong>
  Knowledge, Skills, Abilities And Other (KSAOs)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must be a minimum of twenty-one (21) years of age.
  </li>
  <li>
   Outstanding communication skills, with the ability to engage with clarity, professionalism, and poise.
  </li>
  <li>
   Proficient in personal computing, including but not limited to Microsoft Office Suite (Word, Excel, PowerPoint, etc.).
  </li>
  <li>
   Must be able to occupy assigned jumpseat and secure required safety restraints in accordance with FAA regulations without modification. Must be able to maneuver safely within aircraft cabin dimensions and operate emergency exits.
  </li>
  <li>
   Must be available to work a flexible schedule, including days, nights, weekends, and holidays.
  </li>
  <li>
   Must demonstrate exceptional adaptability and the ability to perform in dynamic and fast-changing environments.
  </li>
  <li>
   Must be able to manage personal rest effectively in preparation for active duty throughout the duration of each tour.
  </li>
  <li>
   Flight duty periods may last up to fourteen (14) hours daily over an eight (8) day period, crossing multiple time zones and varying climate conditions.
  </li>
  <li>
   While on duty, must be willing and able to travel away from home for seven or more consecutive days and nights, with accommodations provided.
  </li>
  <li>
   Must be eligible to obtain all necessary airport authority and U.S. Customs security credentials.
  </li>
  <li>
   Must successfully pass all Transportation Security Administration (TSA) background screenings and obtain required airport and U.S. Customs clearances.
  </li>
  <li>
   Must possess a valid passport and maintain the ability to travel internationally without restriction.
  </li>
  <li>
   Must hold a valid State-issued driver&rsquo;s license.
  </li>
  <li>
   Must be fluent in reading, writing, and speaking the English language .
  </li>
  <li>
   Must exhibit a highly polished, service-oriented appearance and demeanor, with the ability to create positive first and lasting impressions and engage effectively with Owners.
  </li>
  <li>
   Must possess superior oral and written communication skills, particularly under pressure or in high-stakes situations.
  </li>
  <li>
   Must demonstrate sound judgment and decision-making abilities, with acute attention to detail in both technical and service-oriented matters.
  </li>
  <li>
   Must be able to exert up to 60 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
  </li>
  <li>
   Must be comfortable working around animals, including providing care and attention during and surrounding Owner flights.
  </li>
  <li>
   Must maintain required Flight Attendant certification and FAA compliance post-hire.
  </li>
  <li>
   Must successfully complete the NetJets Part 135 Flight Attendant Training Program.
  </li>
  <li>
   Prior experience in premium or luxury service industries
  </li>
  <li>
   Familiarity with high-touch service environments such as private aviation, yachting, Michelin-starred dining, or concierge services.
  </li>
  <li>
   Bachelor&rsquo;s degree preferred with a concentration in hospitality, customer service, business, or culinary arts
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  How NetJets Supports You
  <br/>
  <br/>
 </strong>
 NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you can
 <em>
  LIVE
  <strong>
   WELL
  </strong>
 </em>
 &mdash;a comprehensive package to support your Mind, Body, and Life.
 <strong>
  <br/>
  <br/>
 </strong>
 <strong>
  Our Comprehensive Suite Of Benefits Include
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Medical, Dental, and Vision
  </li>
  <li>
   Healthcare Advocacy
  </li>
  <li>
   Employee Assistance Program
  </li>
  <li>
   Flexible Spending Accounts
  </li>
  <li>
   Health Savings Account with annual employer contribution
  </li>
  <li>
   Wellness Programs &amp; Discounts
  </li>
  <li>
   Paid Time Off
  </li>
  <li>
   Life and Accident Insurance
  </li>
  <li>
   Voluntary benefits (financial protection plans)
  </li>
  <li>
   401(k) plan, with 67% of every dollar you contribute matched by NetJets
  </li>
  <li>
   Short and Long-Term Disability
  </li>
  <li>
   Legal Plan
  </li>
  <li>
   Identity Theft Protection Plans
  </li>
  <li>
   Pet Insurance
  </li>
  <li>
   Family &amp; Caregiving Support
  </li>
 </ul>
</div>


Flight Attendant (NJUS)

American Airlines

<div><div><div><h2 class="jobSectionHeader"><b>Intro</b></h2></div><div><p>
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Why you'll love this job</b></h2></div><div><p>
This job is a member of the Inflight Team, within the Customer Experience Division. Responsible for providing support to Flight Attendants and facilitating the enhancement of the customer experience by achieving on time departures through increased inter-departmental interaction, consistent communication, use of operational resources, and team member accountability.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll do</b></h2></div><div><p><i>
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.</i></p><ul><li>
Acts as the liaison with local and system departments, e.g. IOC, Control Center (Tower), Customer Care, Crew Scheduling, Customer Ops, Daily Ops, Catering, Cabin Appearance, Business Partners and the Flight Department</li><li>
Oversee Flight Service base operational reliability by taking lead role in dependability engagement, communication, &amp; accountability.</li><li>
Handles operational events and proactively provides crew assistance or delay mitigation based on priority of engagement and operational impact.</li><li>
Coordinates with Daily Operations/IOC to respond to Flight Attendant injuries and aircraft emergencies by providing appropriate base guidance and support.</li><li>
Notifies rescheduled and reassigned Flight Attendants&rsquo; traveling through the base.</li><li>
Provides status of department reliability and communicates irregularities which may impact the daily operation to Inflight, IOC, and Hub Control Center leadership.</li><li>
Coordinates with Crew Scheduling/Tracking for pre-boarding of flights or re-crewing, if necessary.</li><li>
Assists with administrative duties, such as delay investigations, daily and monthly reports pertaining to operational activities.</li><li>
Investigates and documents delays including Right Start, IPD (International Premium), IFS (International Flagship Service).</li><li>
Implements selected policies, as well as ensuring established guidelines are followed and enforced.</li><li>
Coordinate and host base activities to support engagement initiatives</li><li>
May conduct coaching and counseling as appropriate</li><li>
Assists with Flight Attendant reasonable cause drug and alcohol testing.</li><li>
Provides Flight Attendant EFB (Electronic Flight Bag) support.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
All you'll need for success</b></h2></div><div><p><b>
Minimum Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>
High School diploma or GED equivalency</li><li>
PC, Sabre, DECS, and RES experience</li><li>
Must be able to work shift work, including weekends and holidays.</li><li>
Must be able to work on-site at assigned base/location.</li></ul><p><b>
Preferred Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>
Bachelors degree preferred/or equivalent work experience.</li><li>
Strongly preferred to have completed Flight Attendant training as prescribed by the FAA and whose name appears on the current Flight Attendant System Seniority List</li><li>
Current Passenger Service, Passenger Sales or Crew Scheduling experience.</li><li>
Knowledge of company on-time performance goals and dependability metrics.</li><li>
An understanding of working with a contract labor group is desirable.
</li></ul><p><b>Skills, Licenses &amp; Certifications</b></p><ul><li>
Sound judgement and strong decision making skills</li><li>
Ability to work independently as well as collaboratively</li><li>
Ability to prioritize, multi-task and manage several events and situations simultaneously</li><li>
Ability to work under demanding operational conditions</li><li>
Excellent interpersonal, oral and written communication skills</li><li>
Ability to work all shifts, holidays, and overtime as required</li><li>
Requires rotation of shifts and days off</li><li>
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security<br>
identification display areas (SIDA) and secure US Customs security badge if applicable</li><li>
Must Pass U.S. Department of Transportation (DOT) mandated drug test
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>What you'll get</b></h2></div><div><p>
Feel free to take advantage of all that American Airlines has to offer:</p><ul><li>
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.</li><li>
Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.</li><li>
Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.</li><li>
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.</li><li>
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Feel free to be yourself at American</b></h2></div><div><p>
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.<br>
<br>
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.</p></div></div></div>

Operations Coordinator, Inflight - BOS

Hilton

<div><p>Banquet Houseperson</p><p>
A Banquet Set-Up Attendant is responsible for setting and cleaning banquet facilities for functions in the hotel's continuing effort to deliver outstanding guest service and financial profitability.</p><p>
Pay Rate: $23.06 per hour<br>
<b>What will I be doing?</b></p><p>
</p><p></p><p>As a Banquet Set-Up Attendant, you would be responsible for setting and cleaning banquet facilities for functions in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:</p><p>
</p><p></p><ul><li>Set tables and chairs to meet function specifications.</li><li>
Clean meeting space including washing meeting room walls at beginning of events</li><li>
Clean meeting space including, but not limited to, vacuuming, sweeping, mopping, polishing, wiping areas and washing walls before and after events</li></ul><b>
What are we looking for?</b><p><br>
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:</p>
<ul><li>Hospitality - We're passionate about delivering exceptional guest experiences.</li>
<li>Integrity - We do the right thing, all the time.</li>
<li>Leadership - We're leaders in our industry and in our communities.</li>
<li>Teamwork - We're team players in everything we do.</li>
<li>Ownership - We're the owners of our actions and decisions.</li>
<li>Now - We operate with a sense of urgency and discipline</li>
</ul><p>In addition, we look for the demonstration of the following key attributes:</p>
<ul><li>Quality</li>
<li>Productivity</li>
<li>Dependability</li>
<li>Customer Focus</li>
<li>Adaptability</li>
</ul><b>What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Banquet Houseperson

Unifi

Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services. Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely.
<br><br>
We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners.
<br><br>
No experience is required. Paid training is provided for all new employees. Join our team and see where the flight benefits can take you.
<br><br>
<b>Job Summary:</b><br>
Responsible for handling incoming and outgoing passengers’ baggage and promptly addressing any related concerns.
<br><br>
<b>Benefits:</b><br>
<ul>
<li>Flight Privileges: Offered after 30 days for employees and eligible family members!</li>
<li>Weekly pay for hourly employees (could change it specific to the state e.g. CA)</li>
<li>Full time starts at 30 hours per week!</li>
<li>Paid time off (for full-time employees).</li>
<li>Comprehensive Medical, Dental and Vision Insurance (for full-time employees).</li>
<li>401k for all employees.</li>
<li>Exclusive discounts and additional wellness programs.</li>
</ul>
<b>Job Duties:</b><br>
<ul>
<li>Assist passengers with baggage pick-up, loading, unloading, and resolve issues with their delayed, lost, or damaged items.</li>
<li>Set up conveyances to sort and distribute incoming bags.</li>
<li>Scan and ensure, correct tagging and loading of each bag.</li>
<li>Forward and receive bags to and from TSA.</li>
<li>Take care of the safety scanner and other equipment.</li>
<li>Adhere to all safety procedures and policies.</li>
<li>Complete work in a safe and secure manner, following company safety and operational standards</li>
<li>Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.</li>
<li>Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.</li>
<li>Complete work in a safe and secure manner, following company safety and operational standards</li>
<li>Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy. </li>
</ul>
<b>Qualifications:</b><br>
<ul>
<li>High School diploma or GED.</li>
<li>Must be at least 18 years of age.</li>
<li>Must be able to obtain credentials required as per airport or state or customs requirements.</li>
<li>Physical requirements:</li>
<li>Must be able to constantly lift and carry up to and more than 70 lbs, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, and bend. Should be able to climb or crawl frequently.</li>
</ul>
<b>Working conditions:</b><br>
<ul>
<li>Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.</li>
<li>Must be able and open to work in outside weather conditions which may include severe seasonal elements.</li>
</ul>


Airport Baggage Handler - BOS

Staypineapple

<div>
 <strong>
  To quick apply to this position, text SP4156 to (425) 961-9911
  <br/>
  <br/>
 </strong>
 Staypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. We are all about redefining hospitality and inspiring out-of-the-ordinary experiences for our guests. As we rapidly expand, we are looking for team members who love to make a difference in the lives of others. If you want to be part of a far-from-stuffy company that is dynamic and fun with lots of opportunities, this is the place for you.
 <br/>
 <br/>
 <strong>
  Who We&rsquo;re Looking For
  <br/>
  <br/>
 </strong>
 <strong>
  BARTENDER
  <br/>
  <br/>
 </strong>
 For weary travelers, you&rsquo;re more than a bartender. You&rsquo;re their absolute favorite person at the end of a long flight or a stressful day. In addition to expertly mixing cocktails and serving up ice-cold drafts, you are an ultra-friendly ambassador for everything we do here at Pineapple.
 <br/>
 <br/>
 <strong>
  What To Expect
  <br/>
  <br/>
 </strong>
 <strong>
  Here are a few things that will make your days full and rewarding:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Demonstrate and promote a thorough knowledge of food and beverage products, menus and promotions.
  </li>
  <li>
   Check identification of guests to verify age requirements for purchase of alcohol.
  </li>
  <li>
   Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant and hotel Standard Operating Procedures.
  </li>
  <li>
   Serve snacks or food items to guests seated at the bar.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Your Experience And Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High School diploma or equivalent.
  </li>
  <li>
   Previous bartending experience.
  </li>
  <li>
   Food Handler&rsquo;s Permit required.
  </li>
  <li>
   Exceptional customer service skills.
  </li>
  <li>
   Ability to work in a fast-paced environment.
  </li>
  <li>
   Ability to work calmly under pressure.
  </li>
  <li>
   Ability to contribute to a collaborative and diverse team dynamic.
  </li>
  <li>
   Understanding and application of safety, sanitation and food handling procedures.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why us?
  <br/>
  <br/>
 </strong>
 As a Growing Company, Staypineapple Offers Plenty Of Opportunities. If You Love Making a Positive Impact On The Lives And Experiences Of Others, Join Our Team. Plus, We Offer
 <br/>
 <br/>
 <ul>
  <li>
   Excellent pay &amp; benefits (including flexible PTO, medical/dental/vision insurance, 401(k), life insurance, pet insurance, etc.)
  </li>
  <li>
   Hotel discounts
  </li>
  <li>
   Food &amp; Beverage discounts
  </li>
  <li>
   Learning &amp; growth opportunities
  </li>
  <li>
   Special events &amp; celebrations
   <br/>
   <br/>
  </li>
 </ul>
 Pay: $6.75 per hour + tips
 <br/>
 <br/>
 Status: Part Time
</div>


Bartender

Met Boston Limo

<p>We provide ground transportation for Boston's Forbes Five-Star hotels and Fortune 500 clients. Our fleet doesn't surge price, cancel, or fail. Our chauffeurs are the final impression of a $2,000/night hotel stay or a C-suite airport departure &mdash; and they operate accordingly.</p><p>This is a professional services role, not a driving job. The person we hire understands that the work is largely invisible: the client should feel nothing except that everything went exactly right.</p><p>What the role involves</p><ul><li>Point-to-point transfers and hourly work for C-suite executives, hotel VIP guests, and private aviation clients</li><li>Logan Airport departures and arrivals, including private terminal connections at Signature and Atlantic Aviation</li><li>Representing the client's hotel or company &mdash; discretion, appearance, and composure are always on</li><li>Fleet vehicles: Mercedes S-Class, BMW 7 Series, Cadillac Escalade ESV &mdash; all maintained to detail standard before every shift</li></ul><p>Who you are</p><ul><li>Background in luxury hospitality, private aviation, estate or household staffing, or executive transportation &mdash; you understand this world without needing it explained</li><li>Deep knowledge of Boston: neighborhoods, hotels, restaurants, traffic patterns by time of day</li><li>Clean MA driving record &mdash; 0 points, non-negotiable</li><li>Immaculate presentation: tailored dark suit, polished shoes, groomed to a standard that belongs at the Five-Star Hotel Door</li><li>Composure when things go sideways &mdash; flight delays, last-minute route changes, demanding requests &mdash; you handle it quietly and move on</li><li>Lives within roughly 5 miles of Logan Airport (East Boston, Winthrop, Revere, Somerville) &mdash; response time matters</li></ul><p>What we offer</p><ul><li>Consistent, high-volume book &mdash; no hunting for rides between shifts</li><li>A fleet that's actually maintained, detailed, and ready</li><li>Clients who respect the role and tip accordingly</li><li>No app, no ratings, no surge pricing dynamics &mdash; professional operations</li></ul><p>To apply</p><p>Send a brief note &mdash; not a resume &mdash; describing your most demanding client service experience and how you handled it. Include a link to your LinkedIn profile. Applications without this will not be reviewed.</p><p>Screening questions: (1) Do you live within 5 miles of Logan Airport? (2) Do you have a clean driving record (0 points)? (3) Are you available for day, evening, and overnight shifts on a rotating schedule? (4) Do you know downtown Boston well and can you drive without a GPS?</p><p>Pay: $75,000.00 - $105,000.00 per year</p><p>Application Question(s):</p><ul><li>Do you have 0 points on your driving license?</li><li>Do you live within 15-20 minutes from Logan Airport</li><li>Can you drive around the Financial District &amp; Back Bay without a GPS?</li><li>Do you know all the major hotels, restaurants and landmarks in the city?</li><li>Are you available on weekends/early mornings?</li></ul><p>Work Location: In person</p>

Private Client Chauffeur — Executive & Hotel Services

<div>
 <strong>
  Intro
  <br/>
  <br/>
 </strong>
 Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
 <br/>
 <br/>
 <strong>
  Why you'll love this job
  <br/>
  <br/>
 </strong>
 The Premium Customer Services Representative is an ambassador of American Airlines, providing superior hospitality, excellent customer service, extensive ticketing and problem resolution for our most valuable customers in all areas covered by the Premium Customer Services organization. Premium Customer Services Representatives provide enhanced, extraordinary services in a positive, enthusiastic, courteous and friendly manner to all customers and guests. Starting pay is $19.64 per hour.
 <br/>
 <br/>
 <strong>
  What You'll Do
  <br/>
  <br/>
 </strong>
 <strong>
  These are the essential functions of the job
  <br/>
  <br/>
 </strong>
 <em>
  This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.
  <br/>
  <br/>
 </em>
 <ul>
  <li>
   Provide premium customer service to all customers
  </li>
  <li>
   Register customers and verify their access to club(s) and/or lounge(s)
  </li>
  <li>
   Greet customers by completing all guest experience items (e.g., greet customers using their name when possible, ensure name tag is visible, provide WIFI password, ask how you can assist)
  </li>
  <li>
   Book and confirm flight reservations (e.g., using the semi-automated business review environment [SABRE], Qantas Intelligent Keypad [QIK]) All
  </li>
  <li>
   Check premium customers in for their flights (e.g., flight changes, rebooking, passport verification swipe)
  </li>
  <li>
   Monitor flights to identify boarding times, delays, or disruptions to best accommodate customer needs
  </li>
  <li>
   Issue customer tickets (e.g., day of departure, reissues, future tickets)
  </li>
  <li>
   Cancel passenger reservations, as requested
  </li>
  <li>
   Place customers on priority lists (e.g., upgrades, standby)
  </li>
  <li>
   Provide timely resolution of customers&rsquo; travel issues
  </li>
  <li>
   Contact the next level of customer service support (i.e., premium services CSCs or CSMs) to address unresolved customer issues, as needed
  </li>
  <li>
   Document customer issues in the passenger name record (PNR)
  </li>
  <li>
   Perform club enrollment or sales activities (e.g., Admiral&rsquo;s Club, credit card memberships)
  </li>
  <li>
   Coordinate all services provided to elite status customers (e.g., Concierge Key program and Five Star service)
  </li>
  <li>
   Assist elite status customers (e.g., Concierge Key, Five Star Members) as they move throughout terminals
  </li>
  <li>
   Assist customers with their baggage, as needed
  </li>
  <li>
   Monitor or maintain the appearance of the lounges or clubs (e.g., via conduct of walk-throughs)
  </li>
  <li>
   Communicate with business partners to ensure food and beverages are provided to club and/or lounge customers at all times
  </li>
  <li>
   Oversee the activities of business partners providing services (e.g., catering, sanitation) to the club(s) and/or lounge(s)
  </li>
  <li>
   Assist customers with technology provided in the club(s) and/or lounge(s)
  </li>
  <li>
   Reserve conference rooms (e.g., 1 hour) for same-day travel requests
  </li>
  <li>
   Coordinate services for any meetings occurring in conference rooms (e.g., food for the meetings)
  </li>
  <li>
   Complete open or close procedures for club(s) and/or lounge(s)
  </li>
  <li>
   Address escalated customer issues or concerns
  </li>
  <li>
   Conduct liquor inventory audit with beverage business partner (at some airports)
  </li>
  <li>
   Monitor KeyStar system to arrange appropriate services for customers (e.g., government officials, OneWorld, Concierge Key, FiveStar) (at some airports)
  </li>
  <li>
   Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays
  </li>
  <li>
   Complete job-relevant trainings
  </li>
  <li>
   Adhere to company policies, procedures, and performance standards
  </li>
  <li>
   Wear uniforms as required by company policy
  </li>
  <li>
   Adhere to government regulations (e.g., DOT, FAA, TSA)
  </li>
  <li>
   Use multiple internal resources/systems, including during customer interactions
  </li>
  <li>
   Reasonable accommodations may be made for qualifying individuals with disabilities.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  All you'll need for success
  <br/>
  <br/>
 </strong>
 <strong>
  Minimum Qualifications- Education &amp; Prior Job Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma or GED
  </li>
  <li>
   Must be able to read, write, fluently speak and understand the English language
  </li>
  <li>
   Bilingual language skills required in some locations
  </li>
  <li>
   Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
  </li>
  <li>
   Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
  </li>
  <li>
   Actively demonstrate extraordinary customer service and customer engagement in an environment of hospitality
  </li>
  <li>
   Ability to work under pressure, handle a multitude of projects concurrently while paying close attention to detail and customer service
  </li>
  <li>
   Excellent salesmanship skills/interpersonal skills with ability to interact effectively with all levels of management and public contact
  </li>
  <li>
   Service-oriented and self-motivated with a high level of professionalism
  </li>
  <li>
   Able to attend training classes in Dallas/Fort Worth, Texas
  </li>
  <li>
   Prior customer hospitality experience strongly preferred
  </li>
  <li>
   Maintain a well-groomed and professional appearance
  </li>
  <li>
   Excellent communication skills
  </li>
  <li>
   Prior travel industry experience preferred
  </li>
  <li>
   PC experience preferred
  </li>
  <li>
   Strong organizational and administrative skills required
  </li>
  <li>
   Ability to work irregular and/or extended hours, including weekends and holidays
  </li>
  <li>
   Must report to work on a regular and timely basis
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You'll Get
  <br/>
  <br/>
 </strong>
 Feel free to take advantage of all that American Airlines has to offer:
 <br/>
 <br/>
 <ul>
  <li>
   Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  </li>
  <li>
   Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  </li>
  <li>
   Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.
  </li>
  <li>
   401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  </li>
  <li>
   Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Feel free to be yourself at American
  <br/>
  <br/>
 </strong>
 From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
 <br/>
 <br/>
 Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.
</div>


Premium Guest Services Representative Full Time

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