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fraud protection specialist

Suncoast Credit Union

<div>Overview:
<div>
Compensation: $22.50 - $32.00 hourly based on experience and credentials
 
Location Type: Hybrid, a flexible work model blending in-office and remote working 
Position Type: Full Time</div><div>
Schedule: Monday through Friday 8:30 AM &ndash; 5:30 PM with rotating Friday 9:00 AM - 6:00 PM</div><div></div><div> 
The Fraud Protect Support performs a variety of administrative functions to support the Risk Management Department, members, and frontline staff. An ideal candidate maintains the required performance standards for quality, communication, production, and identifying fraud trends.</div>
Responsibilities:
<ul><li>Communicate with internal departments and members to provide support and guidance on fraud claims</li><li>
Complete operational tasks such as;<ul><li>
Process returned deposit items</li><li>
Review and evaluate items to identify fraud trends</li><li>
Placing holds or other restrictions on accounts</li><li>
Provide internal support chat</li><li>
Research and analyze accounts on behalf of members and internal staff
</li><li>Process error corrections and restriction removal requests</li></ul></li><li>
Prepare routine correspondence in connection with Risk Management Accounts</li><li>
Assist fraud investigations with resolving simple cases of fraud including check fraud, new account fraud, debit and credit card fraud, teller transactions, check kiting, identity theft, and other suspicious activity</li><li>
Distribute incoming daily mail and fax documents to the appropriate risk management personnel</li><li>
Process the department&rsquo;s certified and return mail, forward incoming documents to the appropriate department</li><li>
Provide independent responses to incoming e-mails and send them to the appropriate personnel</li><li>
Record and post received payments to members&rsquo; accounts or general ledger
</li><li>Document all activity in the case management platform for assigned accounts</li><li>
Prepare and submit insurance claims</li><li>
Assist Risk Analytics with daily reports</li><li>
Uphold Suncoast Credit Union&rsquo;s culture, vision, and core values</li></ul>
Qualifications:
<ul><li>High school diploma or equivalent</li><li>
2+ years of experience in fraud investigations or risk management with a financial institution</li><li>
4+ years of call center experience, preferably with a financial institution
</li><li>Proficient in Microsoft Office suite; Word, Excel, and PowerPoint</li><li>
Ability to prioritize tasks by effectively managing competing and changing priorities to meet deadlines</li><li>
Accurate, detail-oriented, and organized with task management
</li><li>Ability to analyze and resolve routine problems or situations</li><li>
Proficient written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators</li><li>
Ability to communicate information requiring explanation or interpretation</li><li>
Ability to work independently and in a team-oriented environment</li></ul><div>
Skills</div><ul><li>
Analytics
 
</li><li>Customer Service
 
</li><li>Data Science</li></ul><div>
Benefits</div><ul><li>
Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts</li><li>
Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage</li><li>
Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO</li><li>
Community Involvement: Paid Volunteer Hours</li><li>
Growth: Degree Assistance up to $5,000 per year</li></ul>
For more information, including additional benefits, please visit our benefits website at https://careers.suncoastcreditunion.com/benefits<div>
Company Overview
</div>Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community.
For more information, please visit our careers site at https://careers.suncoastcreditunion.com/</div>

Fraud Protection Specialist

Select Medical

<div>
 
 Position:
 
 Medical Receptionist - Patient Service Specialist
 
 
 
 Location:
 
 3820 Northdale Blvd, Ste 101a, Tampa, Fl 33624
 
 
 
 Type of Employment:
 
 Full-time
 
 
 
 Schedule:
 
 Monday-Friday, 8am-7pm schedule varies by day
 
 
 
 Compensation:
 
 $16.00-$19.00/hour pending experience
 
 
 When patients enter our outpatient physical therapy center in Tampa, we want them to have an exceptional experience - starting at the front desk. That&rsquo;s where you come in. As a patient service specialist, you&rsquo;ll manage both the patient side and the business side of our center. Don&rsquo;t underestimate the impact you can make on every patient&rsquo;s care experience, even before they leave the waiting room.
 
 
 
 Why Join Us
 
 
 
 <ul>
 <li>
 Start Strong: Our mentorship and orientation programs ensure a successful transition
 </li>
 <li>
 Recharge &amp; Refresh: Generous PTO to maintain a healthy work-life balance
 </li>
 <li>
 Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
 </li>
 <li>
 Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection
 
 
 </li>
 </ul>
 Check out the video below for additional insight into the work of our Patient Service Specialists!
 
 
 <ul>
 <li>
 Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
 </li>
 <li>
 Schedule patient appointments in person and via phone
 </li>
 <li>
 Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
 </li>
 <li>
 Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications
 
 
 </li>
 </ul>
 
 Minimum
 
 
 
 <ul>
 <li>
 High School Diploma or GED
 </li>
 <li>
 Healthcare Experience
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Insurance Verification Experience
 </li>
 <li>
 Bilingual
 </li>
 </ul>
</div>

Medical Receptionist - Patient Service Specialist

Leidos

<div>Description
Leidos is seeking a highly specialized Data Security Engineer (DRM Specialist) to serve as the subject matter expert for encryption standards and Digital Rights Management (DRM) within the USSOCOM Zero Trust program. While other engineers handle general labeling, your role is to ensure that the data itself is mathematically protected and self-defending, regardless of where it travels.
As the Senior DRM Specialist, you will be responsible for the configuration and enforcement of advanced encryption policies using Kiteworks (on SIPR and Top-Secret networks) and Microsoft Purview Information Protection (on NIPR). You will move the Command beyond simple file encryption to a granular, identity-aware protection model. You will design the &quot;Data Policy Engine&quot; rules that act as the Policy Decision Point (PDP), ensuring that a user&rsquo;s ability to decrypt a file is dynamically brokered in real-time based on their &quot;Trust Attributes&quot; (clearance, role, and risk level). You will also manage the complex Key Management lifecycles required to maintain a seamless user experience in a high-security, hybrid environment.
Responsibilities<ul><li>
Enterprise DRM Architecture: Architect and configure the Kiteworks Private Content Network (SIPR/Top Secret) and Microsoft Purview (NIPR) to serve as the central Policy Decision Points (PDP) for file access.</li><li>
ABAC Policy Design: Translate NIST 8112 metadata attributes into concrete DRM policies (e.g., &quot;Allow View ONLY if User.Clearance &gt;= TopSecret AND Device.State = Compliant&quot;).</li><li>
Key Management: Manage the lifecycle of encryption keys (Bring Your Own Key - BYOK, Customer Managed Keys) ensuring FIPS 140-2/3 compliance and availability across hybrid and air-gapped environments.</li><li>
Secure Collaboration: Configure advanced DRM features such as SafeVIEW and SafeEDIT in Kiteworks to allow users to view and edit sensitive documents in a secure, containerized stream without the data ever leaving the controlled repository.</li><li>
Policy Enforcement: Define and enforce &quot;Rights Management&quot; controls, specifically preventing actions like Copy/Paste, Screen Capture, and Printing for documents tagged with specific sensitivity labels (e.g., CUI, Secret/NoForn).</li></ul>
Qualifications
Security Clearance: Active Top-Secret clearance with SCI eligibility (TS/SCI).
Education: Master of Science (MS) degree in Cybersecurity, Computer Science, Mathematics (Cryptography focus), or a related technical field.
Experience: 10+ years of related technical experience.
Required Experience &amp; Skills:<ul><li>
DRM Expertise: Extensive hands-on experience (5+ years) designing and administering Enterprise Digital Rights Management (EDRM) or Information Rights Management (IRM) systems, specifically Kiteworks, Microsoft Azure Information Protection (AIP/RMS), or Virtru.</li><li>
Encryption Standards: Deep understanding of cryptographic protocols (AES-256, RSA), Public Key Infrastructure (PKI), and Key Management Service (KMS) operations.</li><li>
Policy Logic: Proven ability to design complex Attribute-Based Access Control (ABAC) logic and Conditional Access policies.</li><li>
Cross-Domain Knowledge: Understanding of how encryption travels across Cross-Domain Solutions (CDS) and the challenges of key management in air-gapped networks.</li><li>
Certification Required: CompTIA Security+ CE (or higher) to meet DoD 8570 IAT Level II requirements.</li></ul>
Preferred Qualifications:<ul><li>
Experience with Hardware Security Modules (HSM) (e.g., Thales, Entrust).</li><li>
Knowledge of NIST SP 800-53 controls related to System and Information Integrity (SI) and Media Protection (MP).</li><li>
Experience integrating DRM tools with SailPoint for identity attribute consumption.</li><li>
Kiteworks Administrator Certification.</li></ul>
Preferred Certifications:<ul><li>
Microsoft Information Protection Administrator (SC-400).</li><li>
Certified Information Systems Security Professional (CISSP).</li></ul>
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo &mdash; because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 &mdash; and moving faster than anyone else dares.<h2 class="jobSectionHeader">
Original Posting:</h2>
March 18, 2026 
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.<h2 class="jobSectionHeader"> 
Pay Range:</h2>
Pay Range $131,300.00 - $237,350.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.
Securing Your Data
Beware of fake employment opportunities using Leidos&rsquo; name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system &ndash; never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.</div>

Data Security Engineer (DRM Specialist)

The Facilities Group

<div>Who We Are
The Facilities Group (TFG), headquartered in Tampa, FL, is the fastest-growing janitorial and facility services provider in the United States. With nearly $1 billion in revenue and a portfolio of 18 different brands, we are revolutionizing the industry by delivering top-notch experience to our clients across various industries. Founded just four years ago, we have rapidly scaled our operations while maintaining our entrepreneurial spirit. Our culture thrives on innovation, grit, and a relentless drive to build something incredible. As we continue to expand, we are looking for passionate, results-driven individuals to join our team and contribute to our mission of elevating spaces for a healthier, safer, and cleaner tomorrow.
We partner with premier local, regional, and national facility service providers while maintaining brand legacy and driving high-powered technology. The Facilities Group family of companies has 17 offices throughout the United States and provides comprehensive suite of janitorial and maintenance services to a variety of end markets including commercial, distribution, logistics, aviation, education, finance, industrial and healthcare facilities.
Our principle of providing best in class service not only guides how we treat our clients but is also the foundation of our company culture. We understand the importance of maintaining an exciting culture for our employees and believe in creating an empowering professional environment with a sense of community and opportunity.
What You Will Be Doing
The Supplier Compliance Specialist focuses on invoice approvals, Supplier/Vendor maintenance, and compliance with company policies and external regulations. Ensuring the accuracy and efficiency of our Supplier/Vendor management processes. Exceptional attention to detail. Collaborate effectively with cross-functional teams. Coaching and training of accounts payable staff. The Supplier Compliance Specialist is responsible for the accurate and timely execution of vendor payments across multiple banking platforms, including ACH, checks, wires, and direct debits. Operating within a high-volume shared services environment, supporting multiple subsidiaries, this role ensures compliance with payment terms, internal controls, and banking requirements. The Specialist plays a key role in validating banking details, maintaining positive pay and ACH files, and supporting both offshore teams and brand leaders through issue resolution and escalation management. This position requires strong financial systems knowledge, accuracy, a deep understanding of payment processes, and a commitment to service excellence and compliance.
This is a hybrid position located in Tampa, FL.
Accounts Payable Supplier Compliance Specialist Duties and Responsibilities<ul><li>
Supplier/Vendor Maintenance for NetSuite and Avid Pay Terms.<ul><li>
Research Supplier/Vendor invoices not assigned to correct pay terms</li><li>
Cache Supplier/Vendors and reassign workflows as needed for accurate payment processing</li><li>
Align Supplier/Vendor payment terms with company standards</li><li>
Align Avid Supplier/Vendor database wit NetSuite, including suppliers, service locations and users</li><li>
Communicate with the Treasurer regarding Supplier/Vendor payment terms and form of payment</li><li>
Manage additions, modifications, inactivation, merging and duplicate in the Supplier/Vendor master database</li><li>
Ensure consistency and accuracy of Supplier/Vendor information</li></ul></li><li>
Supplier/Vendor Compliance &ndash; TrustLayer<ul><li>
Align TrustLayer supplier/Vendor database with NS, including suppliers</li><li>
Import TrustLayer links and monitor and correct Boomie errors related to Supplier/Vendor compliance</li></ul></li><li>
Process vendor payments via ACH, wire, checks, and direct debit across ERP, payment systems and multiple banking platforms in accordance with approved schedules and company policies</li><li>
Maintain accurate and up-to-date banking information; validate banking details for new and updated vendors</li><li>
Research, Review and execute payment batches ensuring correct application of payment terms, discounts, and method of payment</li><li>
Create and transmit positive pay and ACH files timely and accurately to ensure no payment delays or exceptions</li><li>
Identify and escalate any payment discrepancies, fraud risks, or system issues</li></ul>
Accounts Payable Supplier Compliance Specialist Qualifications and Requirements<div><ul><li>
3&ndash;5 years of experience in accounts payable, with a strong focus on payment operations</li><li>
Experience with multi-entity processing, shared services environments, or complex payment systems preferred</li><li>
Working knowledge of banking platforms, payment file formats, and internal control principles</li><li>
Execution &amp; Accuracy: Ensures precision in payment execution, data validation, and documentation</li><li>
Problem Solving: Identifies issues quickly and works cross-functionally to resolve them</li><li>
Process Orientation: Follows payment protocols and actively identifies opportunities to streamline workflows</li><li>
Stakeholder Support: Provides timely and clear communication to brand teams, vendors, and processing partners</li><li>
Risk &amp; Compliance Awareness: Applies internal controls and maintains compliance with banking regulations and company policies</li><li>
Strong attention to detail and time management skills in a high-volume environment</li><li>
Proficiency in banking platforms, ERP systems, and Excel</li><li>
Familiarity with positive pay, ACH formats, and bank file transmission standards</li><li>
Ability to work independently while coordinating with multiple teams</li><li>
Excellent communication and problem-solving skills</li><li>
Authorized to Work in the US &ndash; We Use eVerify</li></ul></div>
The Facilities Group is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment extends beyond preventing discrimination and harassment; it&rsquo;s about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together.
Consistent with the Americans with Disabilities Act (ADA), all state &amp; federal requirements, it is the policy of The Facilities Group to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The Facilities Group also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team 813-425-1985.</div>

Supplier Compliance Specialist (Accounts Payable)

Slide Insurance

<div><div>Slide Insurance - Fun. Innovation Driven. Fueled by Passion, Purpose and Technology.

At Slide, you will not only be part of a successful team, but you will also be a part of our Slide Vibe/award winning culture where collaboration and innovation are expected, recognized and awarded!</div>
<div>
What you will be doing:</div>
<ul><li>Proactively conduct thorough and comprehensive investigations on potential questionable claims.</li>
<li>Identify cases for potential insurance fraud prosecution and submit to the National Insurance Crime Bureau.</li>
<li>Identify underwriting concerns within a claim and complete underwriting referrals as appropriate.</li>
<li>Apply Local, State and Federal statutes to ensure investigations are carried out within the requirements of applicable law and local office expectations.</li>
<li>Analyze, monitor, and convey highly technical information into actionable investigative strategies including the identification of complex case investigations.</li>
<li>Use analytical tools and software to interpret data and make informed decisions in an investigative capacity.</li>
<li>Establish and maintain a network of public officials, law enforcement officers, and others to obtain assistance in conducting investigations.</li>
<li>Conduct database searches with a focus on uncovering all potentially fraudulent aspects of a claim.</li>
<li>Complete and submit compliance reporting to the respective state fraud bureaus on questionable claims investigated.</li>
<li>Assist in the creation and delivery of fraud awareness training to Slide's claims team and other stakeholders.</li>
<li>Perform other duties, as assigned.</li>
</ul><div>What you have:</div>
<div>Education, Experience, and Licensing:</div>
<ul><li>Bachelor's degree or High School diploma and relevant work experience</li>
<li>Active Florida 6-20 Resident All Lines Adjuster License required.</li>
<li>3+ years' experience within the P&amp;C insurance industry required.</li>
<li>3+ years of investigative experience in the areas of Insurance, Law Enforcement, Financial services, or risk management.</li>
<li>Xactimate experience required.</li>
<li>Industry designations or certifications a plus.</li>
</ul><div>Qualifications/Skills and Competencies:</div>
<ul><li>Proven knowledge of regulations governing fraudulent activity, including, but not limited to, immunity requests.</li>
<li>Possess strong customer service skills and the ability to address customer escalations.</li>
<li>Strong organizational and time-management skills.</li>
<li>Proven ability to be adaptable and flexible, able to adjust to new requirements or unforeseen issues.</li>
<li>Strong written and verbal communication skills with the ability to professionally interact with team members in other departments.</li>
<li>Ability to multitask while keeping an attention to detail.</li>
<li>Proficient in MSO/365 applications such as Microsoft Teams, SharePoint, Word, Excel, PowerPoint and Outlook.</li>
<li>Desire to live Slide's Core Values.</li>
</ul>
<div>What Slide offers to you:

The Slide Vibe - An opportunity to be a part of a fun and innovation-driven culture fueled by Passion, Purpose and Technology! Slide offers many opportunities to collaborate and innovate across the company and departments, as well as get to know other Sliders. From coffee chats, to clubs, to social events - we plan it, so all Sliders feel included and Enjoy their Journey.

Benefits - Created using Slider feedback, Slide offers a comprehensive and affordable benefits package to cover all aspects of health...Physical, Emotional, Financial, Social and Professional. A Lifestyle Spending Account is set up for each Slider and Slide contributes to it monthly for use on any benefit that individually suits you - Health Your Way! 


2023, 2024 &amp; 2025 BEST PLACE TO WORK - Tampa Bay Business Journal

2024 &amp; 2025 TOP WORKPLACE - Tampa Bay Times &amp; USA Today</div></div>

SIU Specialist - P&C Insurance

Bank of America

<div>Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. 
 
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates&rsquo; physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. 
 
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. 
 
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! 
Job Description: 
This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. Key responsibilities include working in an environment that requires accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery to answer client questions, resolving problems, performing account maintenance, and looking for opportunities to deepen relationships through digital solutions.
Responsibilities:<ul><li>
Identifies client needs and recommends solutions when fraud has been identified</li><li>
Records data captured during client interactions accurately</li><li>
Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis</li><li>
Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy</li><li>
Complies with industry regulations, bank procedures, integrity levels of the department's system and financial controls</li></ul>
Required Qualifications:<ul><li>
1+ years of customer/client service experience, including experience handling difficult client situations</li><li>
Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients&rsquo; financial lives</li><li>
Fully understands how life events can impact a client&rsquo;s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions</li><li>
Shows commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule</li><li>
Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays</li><li>
Communicates effectively and confidently with all clients to make their financial lives better</li><li>
Ability to engage with clients &ndash; begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport and handle objections</li><li>
Comfortable receiving ongoing performance feedback and coaching</li><li>
Ability to learn and adapt to new information and technology platforms</li><li>
Minimum of an intermediate level of proficiency with computers and current technology</li></ul>
Desired Qualifications:<ul><li>
1+ years of experience in the banking/financial industry</li><li>
2+ years of experience working in a client service capacity
</li></ul>Skills:<ul><li>
Conflict Management</li><li>
Customer and Client Focus</li><li>
Decision Making</li><li>
Fraud Management</li><li>
Oral Communications</li><li>
Active Listening</li><li>
Attention to Detail</li><li>
Data Collection and Entry</li><li>
Issue Management</li><li>
Problem Solving</li><li>
Adaptability</li><li>
Collaboration</li><li>
Critical Thinking</li><li>
Influence</li></ul>
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
For internal employees; participation in a work from home posture does not make you ineligible to post, however, may require to meet the workplace excellence policy.
Shift:
2nd shift (United States of America)
Hours Per Week:
40</div>

Fraud Client Services Representative - 2nd Shift

<div>Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. 
 
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates&rsquo; physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. 
 
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. 
 
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! 
Job Description: 
This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. Key responsibilities include working in an environment that requires accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery to answer client questions, resolving problems, performing account maintenance, and looking for opportunities to deepen relationships through digital solutions.
Responsibilities:<ul><li>
Identifies client needs and recommends solutions when fraud has been identified</li><li>
Records data captured during client interactions accurately</li><li>
Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis</li><li>
Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy</li><li>
Complies with industry regulations, bank procedures, integrity levels of the department's system and financial controls</li></ul>
Required Qualifications:<ul><li>
Proficient in English and Spanish; Passing Rating on Language Assessment.</li><li>
1+ years of customer/client service experience, including experience handling difficult client situations</li><li>
Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients&rsquo; financial lives</li><li>
Fully understands how life events can impact a client&rsquo;s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions</li><li>
Shows commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule</li><li>
Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays</li><li>
Communicates effectively and confidently with all clients to make their financial lives better</li><li>
Ability to engage with clients &ndash; begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport and handle objections</li><li>
Comfortable receiving ongoing performance feedback and coaching</li><li>
Ability to learn and adapt to new information and technology platforms</li><li>
Minimum of an intermediate level of proficiency with computers and current technology</li></ul>
Desired Qualifications:<ul><li>
1+ years of experience in the banking/financial industry</li><li>
2+ years of experience working in a client service capacity
</li></ul>Skills:<ul><li>
Conflict Management</li><li>
Customer and Client Focus</li><li>
Decision Making</li><li>
Fraud Management</li><li>
Oral Communications</li><li>
Active Listening</li><li>
Attention to Detail</li><li>
Data Collection and Entry</li><li>
Issue Management</li><li>
Problem Solving</li><li>
Adaptability</li><li>
Collaboration</li><li>
Critical Thinking</li><li>
Influence</li></ul>
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
For internal employees; participation in a work from home posture does not make you ineligible to post, however, may require to meet the workplace excellence policy.
Shift:
2nd shift (United States of America)
Hours Per Week:
40</div>

Bilingual Spanish - Fraud Client Services Representative - 2nd Shift

Explore 48+ Fraud protection specialist in Tampa this March. Find roles across top companies and apply now to boost your career.