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front desk agent (part time) Jobs in Indianapolis

front desk agent (part time)

front desk coordinator Jobs in Indianapolis

front desk coordinator

front desk-holiday inn fortune cir. Jobs in Indianapolis

front desk-holiday inn fortune cir.

front desk agent

Extended Stay Hotels

<div><div><b>POSITION PURPOSE AND SUMMARY</b></div>
<p>
The Housekeeper position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for cleaning guest rooms in accordance with company guidelines and procedures.</p>
<p>
</p><p>Watch <b>A Day in the Life</b> video for Housekeeper (English) https://vimeo.com/showcase/5180017/video/291794067</p>
<p>
Watch <b>A Day in the Life</b> video for Housekeeper (Spanish) https://vimeo.com/showcase/5180017/video/311773198</p>
<p><b>
MAJOR / KEY JOB DUTIES</b></p>
<ul>
<li>Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates.
</li><li>Cleans assigned guest rooms with adherence to company standards, policies and procedures.
</li><li>Ensures housekeeping carts, cart rooms and laundry areas are maintained to company standard while in use.
</li><li>Stocks carts and cart rooms if necessary and or directed by management.
</li><li>Reports all maintenance issues directly to the front desk and/or manager on duty.
</li><li>Reports any remaining guest property in a check-out room directly to the front desk and manager on duty.
</li><li>Assists and provides reasonable accommodation in response to guest requests whenever possible and practical.
</li><li>Complies with all safety and security policies and procedures.
</li><li>Completes all required and annual Extended Stay University training.
</li></ul><p><b>OTHER DUTIES</b></p>
<ul>
<li>Assisting with cleaning other areas of the hotel as assigned by the manager including but not limited to, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.</li>
<li>Responsible for maintaining overall hotel cleanliness.</li>
<li>Other duties as assigned by the management team.
</li></ul><div><div><b>BENEFITS</b></div>
<ul><li><b>Weekly Pay!</b></li>
<li>Competitive Wages</li>
<li>Great working environment</li>
<li>Employee Recognition Programs</li>
<li>Vision Insurance</li>
<li>401(k) Savings Plan</li>
<li>Employee Assistance Program (EAP)</li>
<li>Employee Perks Program offering discounts to major companies</li>
</ul><div></div><div><div><div><b>COMPENSATION</b></div>
<div><b>Pay Ranges</b><br>
Pay range information for the position you are applying for is below.</div>
<div><br>
Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.</div>
<div>
</div><div></div><div><div><p><i>ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.
</i></p></div></div></div></div></div>Requirements:
<div><div><b>KNOWLEDGE, SKILLS, ABILITIES &amp; COMPETENCIES</b></div>
<div></div><div><ul><li>Understand instructions, policies, and guidelines and the ability to engage in effective communication with the manager and staff.</li>
<li>Understand and follow guidelines, adhere to time objectives, productivity measurements and similar company standards and expectations.</li>
<li>Apply good judgment at all times.
</li></ul></div><div></div><p><b>ENVIRONMENTAL JOB REQUIREMENTS</b></p>
<ul>
<li>Regularly required to remain stationary, be mobile, navigate the hotel, handle, reach, and detect objects, tools, or controls, and detect scent and detect sounds.
</li><li>Regularly position self to access low areas, traverse heights and remain stable while doing so, balance, and the ability to bend, kneel, or crouch.
</li><li>Occasionally push/pull objects (carts/cleaning equipment) weighing up to 50 pounds.
</li><li>Detect items in guest rooms to ensure safe performance of work.
</li><li>Frequently work in outside weather conditions (depending on hotel).
</li><li>Occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals, and risk of electrical shock.
</li><li>Typically, moderate to loud noise levels in the work environment.
</li><li>The associate may be asked to travel to help additional locations within a reasonable geography.
</li></ul><p></p><p><b>MINIMUM QUALIFICATIONS</b></p>
<ul>
<li>No prior experience or training necessary.</li></ul><br>
<div>
</div></div><br>
<p></p>Compensation: 13.50</div>

Housekeeper Part Time-101020

GI ALLIANCE

<div><p>GI Alliance is seeking an experienced Front Desk Coordinator I .</p><p>
Duties of this position include, but are not limited to, the following:</p><p>
</p><p><b>Position purpose</b></p><p>
Performs various clerical duties for office manager, or providers including: answering telephones, taking messages, scheduling appointments, copying, and creating/scanning charts. Responsible for data entry and patient account follow up, as well as monthly reports.</p><p><b>
Responsibilities/Duties/Functions/Tasks</b>:</p><ul><li>
Answer and screens high volume telephone calls in a courteous manner, and record messages for providers and other personnel.</li><li>
Schedule patient appointments and procedures according to established policies and procedures.</li><li>
Check-in patients upon arrival at the office as well as check-out upon departure.</li><li>
Obtain accurate information from patients and ensure all registration forms are complete.</li><li>
Collect patient and insurance payments and reconcile charges on a daily basis.</li><li>
Verify account balances and refunds for accuracy. Provide information to patients regarding unpaid balances.</li><li>
File records in appropriate sections of patient charts in EMR.</li><li>
Prepare patient charts in advance and scan documents into charts in EMR.</li><li>
Transcribe letters and create forms as needed.</li><li>
Maintain files and records in a confidential manner.</li><li>
Maintain organization and efficiency of front office, including office supply inventory.</li><li>
Maintain patient confidentiality.</li><li>
Perform other related duties as directed or assigned.</li></ul><p><b>
Qualifications</b>
</p><p><b>Education: </b>High school diploma or GED.</p><p><b>
Experience: </b>Minimum of two years of experience in a medical office, front office or scheduling experience preferred.</p><p><b>
Requirements for Level I Status:</b></p><ul><li>
Entry level (1-4 years experience) and/or meet the basic requirements of the job with the need for additional supervision.</li><li>
Excess of 4 years experience if meeting only the basic requirements of the job with need for additional supervision.</li></ul><p><b>
Performance Requirements:</b></p><ul><li>
Knowledge of clinic policies and procedures.</li><li>
Knowledge of computer programs and applications.</li><li>
Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.</li><li>
Skill in operating office equipment</li><li>
Skill in handling paperwork/filing adequately.</li><li>
Skill in handling incoming phone calls and triaging appropriately.</li><li>
Skill in written and verbal communication.</li><li>
Ability to learn/use other computer programs including Microsoft&reg; Excel, e-mail, Internet, and Microsoft&reg; PowerPoint.</li><li>
Ability to sort and file materials correctly by alphabetic or numeric systems.</li><li>
Ability to flexibly respond to changing demands.</li><li>
Ability to organize and prioritize tasks effectively.</li></ul><p>
GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.</p><p>
Please Note: All job offers are contingent on the successful completion of pre-employment criminal history check.</p><p>
NOTE: ALL APPLICATIONS MUST BE COMPLETED IN FULL FOR CONSIDERATION.<br>
<br>
No phone calls or agencies, please.</p><p>
EEO/AA-M/F/disabled/protected veteran</p></div>

Front Desk Coordinator

Heartland Dental

<div><div><p><b>Business Assistant - NW Indy</b></p><p><i>
Dental experience is required.</i></p><p>
Supporting our front office as a <b>Business Assistant</b>, you&rsquo;ll be surrounded by camaraderie and partnership - where patients come first, and continuous learning is encouraged! Hard-working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.</p><div><div><div><div><div><p><b>
About Traders Point Dental</b></p><ul><li>
Located just off Zionsville Rd, near Petsmart and Michael's</li><li>
Mon - Wed 7:30-5, Thurs 7:30-3</li><li>
A growing, profitable practice with quarterly bonus opportunities!</li><li>
Long term, committed team, many with 8-10 years alongside Dr. Kwon</li></ul></div></div></div></div></div><p><b>
Benefits:</b></p><ul><li>
Medical and prescription drug insurance, including Telehealth, health and wellness discounts and much more</li><li>
Free dental services for yourself and your dependents, minus lab fees</li><li>
Vision care support</li><li>
Life and disability insurance</li><li>
401(K) retirement plan</li><li>
Quarterly and monthly bonus opportunities</li><li>
6 paid holidays and paid time off after 90 days</li><li>
Team-focused, uplifting and educational work culture</li></ul><p></p><p><b><br>
Why Heartland Dental?</b></p><p>
Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture. As a Business Assistant, you&rsquo;ll work in an environment that encourages learning, team cohesion, and puts patients first.</p><p>
Heartland Dental was recently recognized by Newsweek for two awards: America&rsquo;s Greatest Workplaces and America&rsquo;s Greatest Workplaces for Diversity in 2024. These prestigious honors come after the organization was reviewed among 1.5 million large and mid-sized companies in a nationwide study and achieved a 5-star rating for both awards.</p></div><div><p><b>
More about the role</b></p><ul><li>
Greet and welcome patients as they enter the office to create a great first impression of our team</li><li>
Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies</li><li>
Utilize Dentrix for patient scheduling and records</li><li>
Schedule and confirm appointments for multiple providers in the office</li><li>
File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
</li><li>Post insurance and patient payments and process accounts receivables</li><li>
Review treatment plan fees and payment options with patients</li><li>
Partner with the providers and team to implement Heartland Dental systems to optimize office potential</li></ul></div><div><p><b>
Required Experience</b></p><ul><li>
1+ years of experience in a dental setting</li><li>
1+ years of experience with insurance billing and accounts receivable</li><li>
Dentrix or other dental software experience</li><li>
Experience working in a fast-paced and customer-centric environment</li><li>
Excellent communication and organizational skills</li><li>
The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.</li></ul><p></p><p><b><br>
Physical Requirements:</b></p><ul><li>
Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position</li><li>
Prolonged periods sitting at a desk and working on a computer</li><li>
Must be able to lift up to 15 pounds at times</li><li>
Availability to attend virtual training sessions (or in-person) periodically throughout the year</li><li>
As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in state of FL &amp; TN.</li></ul><p></p><p><b><br>
Who is Heartland Dental?</b></p><p>
Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve.</p><p></p><p><i><br>
At Heartland Dental, we&rsquo;re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.</i></p></div></div>

Dental Receptionist - Business Assistant

LifeStance Health

<div><p>At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It&rsquo;s a lofty goal; we know. But we make it happen with the best team in mental healthcare.</p><p></p><p>
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!</p><p></p><p><i>
LifeStance Health Values</i></p><ul><li><p>
Belonging: We cultivate a space where everyone can show up as their authentic self.</p></li><li><p>
Empathy: We seek out diverse perspectives and listen to learn without judgment.</p></li><li><p>
Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.</p></li><li><p>
One Team: We realize our full potential when we work together towards our shared purpose.</p></li></ul><p></p><p><i>
Benefits</i><br>
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&amp;D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.</p><p></p><p><b>
Job Summary:</b></p><p>
The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians.
</p><p></p><p><b>Compensation</b>: Starting at $21.00/hourly, plus quarterly bonus/incentive potential</p><p></p><p><b>
Location</b>: 8470 Allison Pointe Blvd Suite 130 Indianapolis, IN 46250</p><p></p><p><b>
Duties/Responsibilities:</b></p><p></p><p><b>
Operational Excellence:</b></p><ul><li><p>
Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.</p></li><li><p>
Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared.</p></li><li><p>
General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians.
</p></li><li><p>Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.</p></li></ul><p></p><p><b>
Patient Support:</b></p><ul><li><p>
Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.</p></li><li><p>
Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.</p></li><li><p>
Provide support to patients with requests via phone, email, and/or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc.</p></li><li><p>
Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service.</p></li><li><p>
Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.</p></li></ul><ul><li><p>
Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.</p></li><li><p>
Collect all in-person and telehealth co-payments and account balances at the time of service.</p></li><li><p>
Complete insurance eligibility verification and reach out to patients to resolve any issues.</p></li></ul><p></p><p><b>
Clinician Support:</b></p><ul><li><p>
Provide general clinician support &ndash; assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.</p></li><li><p>
Coordinate with clinicians pertaining to any additional patient questions.</p></li><li><p>
Support clinician schedules by auditing for appointment accuracy.</p></li><li><p>
Maintain a pleasant, secure, and motivational working environment in the Practice.</p></li></ul><p></p><p><b>
Required Skills/Abilities:</b></p><ul><li><p>
Ability to multitask and prioritize duties to support delivery of high-quality patient experience.</p></li><li><p>
Ability to work independently and as a team member.</p></li><li><p>
Strong communication skills, both written and verbal.</p></li><li><p>
Proficient in using Computer Software Applications (Microsoft Office &amp; EMRs)</p></li><li><p>
Comfortable handling sensitive and confidential Information (HIPAA)</p></li></ul><p></p><p><b>
Education and Experience:</b></p><ul><li><p>
High School or equivalent required, associates/bachelor&rsquo;s degree, preferred.</p></li><li><p>
1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.</p></li></ul><p></p><p><b>
Physical Requirements:</b></p><ul><li><p>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p></li><li><p>
While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk, and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.</p></li></ul><p></p><p><i>
LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant&rsquo;s sex or other status protected by local, state, or federal law.</i></p><p></p><p>
LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.</p><p></p><p>
LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources Team at ADA@lifestance.com. Please note: This contact is intended solely for accommodation requests. <b>Inquiries regarding applications, resumes and applicant status should not be sent to this email address as they will not be reviewed or responded to.</b> To apply for a position, please use our official careers page.</p></div><p></p>

Medical Office Receptionist

Toyota Automated Logistics

<div><p><b>Job Overview:</b><br>
We are seeking a Helpdesk Analyst responsible for equipment set up for employee use, resolving Help Desk tickets promptly, and providing Level 2 Help Desk support to users. This candidate will provide Tier 2 support by diagnosing and resolving technical issues across a variety of hardware, software, and operating system topics including but not limited to: We are looking for a person to either be based at our HQ in Noblesville IN or based in our Software division that is located in Louisville Kentucky. We will only be looking at resumes that are located in these two locations.
</p><ul><li>Provide remote and on-site desktop support for company users and computers.</li>
<li>Intermediate support of Windows 10/11</li>
<li>Intermediate support of Apple/iOS and Android phones</li>
<li>Intermediate Microsoft Office 365 Administration</li>
<li>Intermediate Active Directory Administration</li>
<li>Intermediate Networking knowledge (TCP/IP, DHCP, DNS, etc.)</li>
<li>Intermediate Desktop applications (Office, Adobe, etc.)</li>
</ul>
<p><b>Job Functions:</b></p>
<ul>
<li>Imaging, deployment and application installation.</li>
<li>Perform PC and device upgrades.</li>
<li>Perform minor repairs and routine cleaning of server rooms and equipment storage.</li>
<li>Escalation of help desk tickets.
</li><li>Work with team and management on escalation of any issues (equipment, network etc)
</li><li>Special assignments and projects as directed by the team lead or Director.</li>
<li>Assist with inventory management, shipping and receiving of IT assets.</li>
<li>Assist in creating new operation procedures for the IT knowledge base.</li>
</ul>
<p><b>Travel Requirements:
</b></p><ul><li>Travel will be between 0-5% (Travel expenses paid by Toyota Automated Logistics)</li>
</ul>
<p><b>Required Qualification</b><b>s and Preferred Skills:</b></p>
<ul>
<li>BS in IT or Computer Science preferred with up to 2 years of experience in an IT Helpdesk role OR AS in IT or Computer Science with up to 4 years of experience in an IT Helpdesk role.</li>
<li>Collaborative interpersonal skills
</li><li>Ability to adapt and take initiative.
</li><li>Great client-facing communication and customer service skills</li>
<li>Analytical and organizational skills
</li><li>Intermediate experience troubleshooting, configuring, and repairing laptops</li>
<li>Intermediate experience with Active Directory/Domain Controller
</li><li>Intermediate understanding of Group Policies and other commonly used IT concepts and technologies
</li><li>Proficiency in MS Office</li>
<li>Basic knowledge of Linux and Apple/iOS</li>
<li>Basic knowledge of VPN technologies</li>
<li>Must be eligible to work in the USA long term without sponsorship.</li>
<li>Employees must follow all information security policies, protect confidential data, complete required training, and report any suspected security incidents to support our information security controls.</li>
</ul>
<p><b><i>To learn more about us, click here:</i></b> https://www.youtube.com/watch?v=PFKuN5mUw_8<br>
<br>
<b>About Toyota Automated Logistics:</b></p>
<p>
Toyota Automated Logistics is your global partner for integrated warehouse automation. Our team combines the talents of Bastian Solutions, Vanderlande's warehousing business and viastore under one brand to deliver scalable systems, intelligent software and life-cycle services.</p>
<p>
</p><p>In addition to exciting work at a growing company, we offer the following benefits:
</p><ul><li>Health, Dental, and Vision Insurance</li>
<li>401(k) Retirement Plan with a company match</li>
<li>Vacation / Holiday Pay</li>
<li>Paid Volunteer time off</li>
<li>Tuition Reimbursement</li>
<li>Professional Associations, Conferences and Subscriptions</li>
<li>Company Meetings &amp; Events</li>
</ul>
<p></p><p><i>Toyota Automated Logistics does not work with outside recruiting agencies. No solicitation phone calls please.</i></p></div>

Help Desk Analyst

Deloitte

Global Tax Technology Customer Success and Strategy Leader, Senior ManagerReference Code 5420
<br><br>
<b>Country:</b><br>
<b>US Locations:</b> USA - Birmingham; USA - Boise; USA - Cincinnati; USA - Cleveland; USA - Colorado Springs; USA - Columbus; USA - Davenport; USA - Dayton; USA - Des Moines; USA - Grand Rapids; USA - Hermitage; USA - Indianapolis; USA - Jacksonville; USA - Kansas City; USA - Louisville; USA - Memphis; USA - Midland; USA - Nashville; USA - New Orleans; USA - Omaha; USA - Pittsburgh; USA - San Antonio; USA - St. Louis; USA - Tampa; USA - Tulsa
<br><br>
Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.
<br><br>
Work you'll do
<br><br>
The Customer Success & Strategy Leader is responsible for driving the execution of the Global Tax & Legal (GTL) customer success vision, operating strategy, and business transformation initiatives across Deloitte's tax technology ecosystem for Global Tax & Legal Support. This role partners with business stakeholders, product teams, and support operations to enhance the end-user support experience, improve service delivery, drive adoption of support capabilities, and advance strategic support initiatives across GTL platforms.
<br><br>
Essential Job Functions
<br><br>
Develop the strategy for and oversee execution of the GT&L Product Support and Business Operations technology; example technologies include Genesys, ServiceNow CSM, as well as leveraging Power BI for data insights.
<br><br>
Drive AI, automation, and digital transformation initiatives for the GT&L Support organization, identifying opportunities to leverage GenAI and emerging technologies to enhance customer experience, practitioner productivity, service quality, and operational scalability.
<br><br>
Manage relationships with member firms and geographic stakeholders related to support processes, ensuring support priorities, service expectations, onboarding needs, and regional requirements are effectively understood and addressed. Establish customer success frameworks that drive adoption, engagement, and satisfaction
<br><br>
Lead strategic analysis and research initiatives to identify and implement forward-looking solutions that drive support effectiveness creating an exceptional user experience.
<br><br>
Champion the voice of the customer within the support organization, leveraging customer feedback, support trends, and adoption insights to improve the end-user experience and drive CSAT outcomes.
<br><br>
Collaborate closely with the Product Support Lead to seamlessly integrate new projects into operations.
<br><br>
Lead cross-functional strategic programs and integrations, partnering with Product, Engineering, DevOps, and Support Operations teams to deliver seamless customer support experiences and achieve business objectives
<br><br>
Serve as a trusted partner and liaison to internal and external stakeholders for support processes, while focusing on talent development and performance management.
<br><br>
The team
<br><br>
Global Tax & Legal deploys the right team of experts to address the ever-evolving needs of our businesses around the world. Our professionals deliver superior compliance and advisory insights and guidance (local and global) to support our businesses operating in singular or multiple jurisdictions.
<br><br>
Qualifications
<br><br>
Minimum 15 years industry experience including 10 years' experience leading business operations, product support, or customer experience projects, including ownership of project strategy, delivery, and measurable outcomes for large scale, global applications with 5 years of experience implementing support technology projects,
<br><br>
Demonstrated proficiency with customer support and case management platforms (e.g., Genesys, ServiceNow CSM/Now Assist) and the ability to translate customer business needs into technology projects.
<br><br>
Experience with complex project strategy partnering effectively with technical teams, vendors, product teams, and customer success leads.
<br><br>
Working knowledge of Gen AI and/or Agentic AI and practical use cases in support operations (e.g., agent assist, knowledge generation, summarization), with exposure to agentic AI approaches preferred.
<br><br>
Strong change management and operationalization skills, including designing support user experiences, and awareness of embedding new processes/tools into day-to-day operations.
<br><br>
Exceptional stakeholder management and cross-functional collaboration skills, including partnering with Product Support and Customer Success leaders to prioritize roadmaps and identify opportunities.
<br><br>
Analytical capabilities with experience building dashboards and insights (e.g., Power BI), defining KPIs, and using data to drive decisions and performance improvements.
<br><br>
Excellent written and verbal communication skills, with the ability to create executive-ready updates, influence decision-making, and align geographically distributed teams.
<br><br>
Proficiency in MS word, PowerPoint, Excel to create visually and verbally engaging reports and presentations
<br><br>
Ability to inspire, coach, develop and motivate individuals and teams.
<br><br>
Driven, self-starter with excellent teaming skills who can work and communicate at an executive level.
<br><br>
Ability to manage multiple concurrent projects and deadlines; exercise strong problem‑solving and sound judgment; operate independently in a virtual environment; and maintain composure under pressure while modelling calm leadership for junior support staff.
<br><br>
Willingness and ability to travel occasionally, including globally, in support of role responsibilities.
<br><br>
Experience working in global support organization for a professional services environment preferred
<br><br>
Limited immigration sponsorship may be available.
<br><br>
Our culture
<br><br>
At Deloitte Global people are valued and respected for who they are - with opportunities to bring their unique perspectives, talents and passions to business challenges. Our global workspace creates room for individuality and collaboration. Ours is an inclusive, supportive, connected culture with a focus on development, flexibility, and well-being. This culture makes Deloitte Global one of the most rewarding places to work, and to transform your career.
<br><br>
Professional development
<br><br>
From entry-level employees to senior leaders, we believe in investing in you, helping you identify and hone your unique strengths at every step of your career. We offer opportunities to build new skills, take on leadership opportunities, and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
<br><br>
Benefits
<br><br>
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globalGT&L

Global Tax Technology Customer Success and Strategy Leader, Senior Manager

City of Indianapolis & Marion County

<div><div><div><h2 class="jobSectionHeader"><b>Overview</b></h2></div>
<p></p><div><div><b>Agency Summary</b></div><p>
Established by the Indiana Constitution, the Marion County Clerk is the custodian of all court records, issues marriage licenses, and serves as the court&rsquo;s fiscal agent and trustee of child support payments. The Election Board receives nominations and petitions for elections, as well prepares ballots, and maintains voting machines by cultivating a productive, collaborative, and compliant work environment for our workforce to meet the needs of the residents of Indianapolis and Marion County.</p><div><b>
Job Summary</b></div><div>
This position is responsible for assisting with the oversight and coordination of various functional units within the Marion County Clerk&rsquo;s Office. Under the direction of leadership, the position supports daily operational activities; provides work direction, training, and guidance to employees; assists in monitoring departmental effectiveness and cash handling procedures; serves as a liaison with courts and partner agencies; responds to internal and external concerns involving Clerk&rsquo;s Office operations; and serves as a backup in the absence of the Director.</div><div></div><div><b><br>
Independent Judgment</b></div><div>
Position requires knowledge and application of established policies, procedures, and operational practices that guide most work activities and decision-making. The incumbent exercises independent judgment in prioritizing daily workflow, resolving routine operational issues, and providing guidance to staff within established parameters. Work is performed under the general direction of the Division Director, with the position assuming responsibility for coordinating division operations and completing necessary tasks in the Director&rsquo;s absence.</div></div><p></p>
<div><h2 class="jobSectionHeader"><b>Position Responsibilities</b></h2></div>
<p></p><div><div><ul><li>Assists the Division Director in developing and implementing administrative and office management policies, procedures, and operational strategies for the Clerk&rsquo;s Office. Reviews operational data and workflow metrics, to monitor work unit effectiveness and recommends or assists with implementing process improvements as needed.</li><li>
Recommend operational controls, efficiency measures, and workflow improvements to enhance service delivery and departmental effectiveness. Assists in the development and implementation of new or revised procedures and programs.</li><li>
Provides work direction, training, guidance, and support to staff to ensure accurate processing and filing of required documents and records. Responds to technical questions and operational concerns and assists employees in understanding and applying policies, procedures, and workflow expectations.</li><li>
Assists the Division Director in monitoring employee performance and workplace conduct, including identifying operational concerns, documenting issues, participating in hiring processes, and providing input regarding corrective action, discipline, or performance management, as appropriate.</li><li>
Monitors inventory of office supplies and materials; informs the Director of items requiring replenishment and coordinates supply requests in accordance with established procedures.</li><li>
Reviews and balances daily financial transactions, receipts, and payment records to ensure accuracy and completeness. Performs end-of-day cash balancing and prepares daily deposits in accordance with established policies and procedures. Identifies discrepancies, researches variances, and informs the Director of inaccuracies while assisting in issue resolution.</li><li>
Greets visitors and responds to telephone, email, and in-person inquiries. Provides detailed information regarding office functions, court-related procedures, and departmental operations; evaluates concerns and determines appropriate resolutions, referrals, or escalation as necessary.</li><li>
Receives and processes court-related documents and payments, including appearances, motions, proposed orders, summonses, judgments, subpoenas, dispositions, stipulations, pleadings, child support payments, and related filings submitted in person, by mail, or through approved methods. Reviews documents for completeness and accuracy; certifies and time/date stamps filings; records and posts receipt of documents in case management systems; creates and maintains files; and routes materials to appropriate personnel.</li><li>
Confers regularly with the Division Director regarding work processes, staffing needs, operational issues, and priorities. Presents complex questions or concerns for guidance and monitors employee absences to ensure adequate staffing coverage and continuity of operations. Serves as a backup to the Division Director during absences, assisting with workflow coordination and continuity of daily operations.</li><li>
Performs all other duties as assigned by leadership. This description of duties and responsibilities is not intended to be all-inclusive and may be expanded to include additional duties or responsibilities deemed necessary by management.</li></ul></div></div><p></p>
<div><h2 class="jobSectionHeader"><b>Qualifications</b></h2></div>
<p></p><div><div>High school diploma or equivalent required, with previous customer service experience and a minimum of four (4) years of clerical or administrative experience in a court, legal, or similarly regulated professional environment. Demonstrated ability to communicate effectively both orally and in writing, with strong attention to detail and organizational skills. Must possess excellent customer service skills, including the ability to interact professionally and courteously with the public, judicial officers, attorneys, justice partners, and coworkers in a high-volume environment. Ability to work collaboratively, promote teamwork, maintain confidentiality, and build effective working relationships is required. Proficiency in standard office technology and the ability to manage multiple tasks and deadlines is required.</div><div></div><div><b><br>
Preferred Job Requirements and Qualifications</b></div><div>
Associate degree or completion of post-secondary coursework in business administration, legal studies, criminal justice, public administration, or a related field preferred. Previous clerical or administrative experience in a court, legal, government, or similarly regulated environment preferred. Experience providing excellent customer service in a fast-paced, high-volume, and high-stress environment strongly preferred. Familiarity with court case management systems, court procedures, legal terminology, court documents, filing requirements, and applicable fines, fees, and payment processes are highly desirable. Previous supervisory, lead worker, or staff training experience preferred.</div></div><p></p>
<div><h2 class="jobSectionHeader"><b>Working Conditions</b></h2></div>
<p></p><div><div>Work is primarily performed in a customer-facing office environment, with the majority of duties performed indoors during standard business operations. Position requires frequent interaction with the public, including individuals who may be experiencing acute stress, frustration, or emotional distress related to court matters and who may at times become agitated, rude, disruptive, or potentially confrontational. The position requires the ability to remain professional, exercise sound judgment, and utilize de-escalation and conflict resolution skills in high-stress situations. Limited travel or work outside the office setting may occur as operational needs require.</div><div></div><div><b><br>
Physical Conditions</b></div><div><ul><li>
Sitting at a desk the majority of the day</li><li>
Some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10) pounds</li><li>
Tasks may involve extended periods of time at keyboard or workstation</li><li>
Tasks require the ability to perceive and hear sounds and see visual cues or signals</li><li>
Tasks require the ability to communicate orally</li></ul></div><div></div><div><b><br>
Equal Employment Opportunity</b></div><p><b>
The City of Indianapolis Marion County is an equal opportunity employer</b>. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve.</p><p><b>
If your qualifications meet the requirements of the posted position, your application will be referred to the hiring agency. Once the agency receives your application, all further communication during the interview and selection process will be handled directly BY THE AGENCY. It is IMPERATIVE that you record the contact information of the individual who is scheduling your interview. City-County HR will not have access to this information, is not involved in the interview or selection process, and can only confirm whether an application has been referred. After selection of the successful candidate, an official offer of employment will be made by HR.</b></p></div></div></div><p></p>

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