sales coordinator

receptionist

office manager

admin assistant

administrative assistant

front desk associate

Mandarin Oriental Hotel Group

<div>Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Al Faisaliah Riyadh&ndash; Located in the heart of the city and setting new standards for luxury, Al Faisaliah Hotel is one of the most sought-after addresses in Saudi Arabia. Its timeless elegance, central location and panoramic views are complemented by Mandarin Oriental&rsquo;s signature service to ensure a truly unforgettable Arabian experience.

About the job

Based at the Mandarin Oriental Al Faisaliah Riyadh within the Rooms Department in Riyadh, the Front Desk Agent is responsible to assist the fundamental set-up, organization and development of systems within the department. This position will create all forms, scheduling systems, and correspondence venues and devise accurate internal sales procedures for addressing daily requests.The Front Desk Agent will be responsible for It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures. MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, all rules, regulations, and other requirements. It is part of your role and your responsibility to fully support all learning and development activities. You shall take all reasonable steps to safeguard stored information and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.

As Front Desk Agent, you will be responsible for the following duties:
<ul>
<li>Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example, gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.</li>
<li>Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.</li>
<li>Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.</li>
<li>Mandarin Oriental, Riyadh, has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, color, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.</li>
<li>To carry out any additional duties requested by management, related to hotel operational activities.</li>
</ul>
As Front Desk Agent, we expect from you:
<ul>
<li>Greet, check-in, and escort guests promptly to their rooms.</li>
<li>Creating outstanding arrival and departure experiences.</li>
<li>Assisting with billing and invoicing.</li>
<li>Print all in-house, HK status, arrival, and billing reports and store them on the PC in case the HMS system fails.</li>
<li>Establishing and developing personal contact with all our guests and providing continuous care, comfort, and warmth throughout their stay.</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
 Benefits:
<ul><li>A competitive salary.</li>
<li>A competitive incentive.</li>
<li>Health insurance.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Front Desk Agent (Local)

شركة مسارات الجود للخدمات التجارية

Front Desk and Communication AssistantJob PurposeTo ensure smooth front-desk and office operations, deliver exceptional customer service, and provide essential support for marketing activities&mdash;especially in managing and monitoring social media.Key Responsibilities1. Reception &amp; Office Management<ul><li>Greet and welcome visitors in a professional and friendly manner.</li><li>Manage incoming phone calls, messages, and office correspondence.</li><li>Maintain office supplies, coordinate with service providers, and support daily operational needs.</li><li>Ensure the reception and office areas are tidy, organized, and welcoming.</li></ul>2. Customer Service<ul><li>Respond to customer inquiries via phone, WhatsApp, email, and social media.</li><li>Handle customer complaints professionally, escalate when necessary, and follow up to ensure resolution.</li><li>Maintain and organize customer interaction records and feedback logs.</li><li>Support communication between customers and internal departments.</li></ul>3. Marketing Support (Social Media Focus)<ul><li>Assist in managing social media content calendars, scheduling, and publishing.</li><li>Monitor social media engagement and campaign performance; report basic insights.</li><li>Help organize promotional materials, events, and marketing activations.</li><li>Coordinate with the marketing team to ensure alignment in messaging and branding.</li></ul>Candidate Profile<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Communications, or a related field</li><li>Fluent in English and Arabic (both written and spoken)</li><li>Excellent verbal and written communication skills</li><li>Strong organizational skills and attention to detail</li><li>Confident, proactive, and professional in customer-facing interactions</li><li>Basic understanding of social media platforms (Instagram, TikTok, etc.)</li><li>Proficiency in Microsoft Office and Google Workspace</li><li>Previous experience in customer service, reception, or marketing support is a plus</li></ul>&#1575;&#1604;&#1605;&#1587;&#1605;&#1609; 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&#1575;&#1604;&#1578;&#1608;&#1575;&#1589;&#1604; &#1576;&#1610;&#1606; &#1575;&#1604;&#1593;&#1605;&#1604;&#1575;&#1569; &#1608;&#1575;&#1604;&#1573;&#1583;&#1575;&#1585;&#1575;&#1578; &#1575;&#1604;&#1583;&#1575;&#1582;&#1604;&#1610;&#1577;.</li></ul>&#1635;. &#1583;&#1593;&#1605; &#1575;&#1604;&#1578;&#1587;&#1608;&#1610;&#1602; (&#1578;&#1585;&#1603;&#1610;&#1586; &#1593;&#1604;&#1609; &#1575;&#1604;&#1587;&#1608;&#1588;&#1610;&#1575;&#1604; &#1605;&#1610;&#1583;&#1610;&#1575;)<ul><li>&#1575;&#1604;&#1605;&#1587;&#1575;&#1593;&#1583;&#1577; &#1601;&#1610; &#1578;&#1606;&#1592;&#1610;&#1605; &#1608;&#1580;&#1583;&#1608;&#1604;&#1577; &#1605;&#1581;&#1578;&#1608;&#1609; &#1608;&#1587;&#1575;&#1574;&#1604; &#1575;&#1604;&#1578;&#1608;&#1575;&#1589;&#1604; &#1575;&#1604;&#1575;&#1580;&#1578;&#1605;&#1575;&#1593;&#1610;.</li><li>&#1605;&#1578;&#1575;&#1576;&#1593;&#1577; &#1575;&#1604;&#1578;&#1601;&#1575;&#1593;&#1604; &#1608;&#1575;&#1604;&#1571;&#1583;&#1575;&#1569; &#1608;&#1578;&#1581;&#1590;&#1610;&#1585; &#1578;&#1602;&#1575;&#1585;&#1610;&#1585; &#1605;&#1576;&#1587;&#1591;&#1577; &#1593;&#1606; &#1575;&#1604;&#1581;&#1605;&#1604;&#1575;&#1578;.</li><li>&#1575;&#1604;&#1605;&#1587;&#1575;&#1593;&#1583;&#1577; &#1601;&#1610; &#1578;&#1581;&#1590;&#1610;&#1585; &#1575;&#1604;&#1605;&#1608;&#1575;&#1583; &#1575;&#1604;&#1578;&#1585;&#1608;&#1610;&#1580;&#1610;&#1577; &#1608;&#1578;&#1606;&#1592;&#1610;&#1605; &#1575;&#1604;&#1601;&#1593;&#1575;&#1604;&#1610;&#1575;&#1578; &#1608;&#1575;&#1604;&#1581;&#1605;&#1604;&#1575;&#1578; &#1575;&#1604;&#1578;&#1587;&#1608;&#1610;&#1602;&#1610;&#1577;.</li><li>&#1575;&#1604;&#1578;&#1606;&#1587;&#1610;&#1602; &#1605;&#1593; &#1601;&#1585;&#1610;&#1602; &#1575;&#1604;&#1578;&#1587;&#1608;&#1610;&#1602; &#1604;&#1590;&#1605;&#1575;&#1606; &#1575;&#1606;&#1587;&#1580;&#1575;&#1605; &#1575;&#1604;&#1585;&#1587;&#1575;&#1574;&#1604; &#1605;&#1593; &#1607;&#1608;&#1610;&#1577; &#1575;&#1604;&#1593;&#1604;&#1575;&#1605;&#1577; &#1575;&#1604;&#1578;&#1580;&#1575;&#1585;&#1610;&#1577;.</li></ul>&#1575;&#1604;&#1605;&#1572;&#1607;&#1604;&#1575;&#1578; &#1575;&#1604;&#1605;&#1591;&#1604;&#1608;&#1576;&#1577;<ul><li>&#1583;&#1585;&#1580;&#1577; &#1576;&#1603;&#1575;&#1604;&#1608;&#1585;&#1610;&#1608;&#1587; &#1601;&#1610; &#1573;&#1583;&#1575;&#1585;&#1577; &#1575;&#1604;&#1571;&#1593;&#1605;&#1575;&#1604; &#1571;&#1608; &#1575;&#1604;&#1578;&#1587;&#1608;&#1610;&#1602; &#1575;&#1608; &#1578;&#1582;&#1589;&#1589; &#1605;&#1588;&#1575;&#1576;&#1607;</li><li>&#1573;&#1580;&#1575;&#1583;&#1577; &#1575;&#1604;&#1604;&#1594;&#1577; &#1575;&#1604;&#1573;&#1606;&#1580;&#1604;&#1610;&#1586;&#1610;&#1577; &#1608;&#1575;&#1604;&#1593;&#1585;&#1576;&#1610;&#1577; &#1578;&#1581;&#1583;&#1579;&#1611;&#1575; &#1608;&#1603;&#1578;&#1575;&#1576;&#1577;</li><li>&#1605;&#1607;&#1575;&#1585;&#1575;&#1578; &#1578;&#1608;&#1575;&#1589;&#1604; &#1605;&#1605;&#1578;&#1575;&#1586;&#1577; &#1603;&#1578;&#1575;&#1576;&#1610;&#1611;&#1575; &#1608;&#1588;&#1601;&#1607;&#1610;&#1611;&#1575;</li><li>&#1605;&#1607;&#1575;&#1585;&#1575;&#1578; &#1578;&#1606;&#1592;&#1610;&#1605; &#1593;&#1575;&#1604;&#1610;&#1577; &#1608;&#1575;&#1606;&#1578;&#1576;&#1575;&#1607; &#1604;&#1604;&#1578;&#1601;&#1575;&#1589;&#1610;&#1604;</li><li>&#1588;&#1582;&#1589;&#1610;&#1577; &#1608;&#1575;&#1579;&#1602;&#1577; &#1608;&#1604;&#1576;&#1602;&#1577; &#1601;&#1610; &#1575;&#1604;&#1578;&#1593;&#1575;&#1605;&#1604; &#1605;&#1593; &#1575;&#1604;&#1593;&#1605;&#1604;&#1575;&#1569;</li><li>&#1601;&#1607;&#1605; &#1580;&#1610;&#1583; &#1604;&#1608;&#1587;&#1575;&#1574;&#1604; &#1575;&#1604;&#1578;&#1608;&#1575;&#1589;&#1604; &#1575;&#1604;&#1575;&#1580;&#1578;&#1605;&#1575;&#1593;&#1610; (&#1573;&#1606;&#1587;&#1578;&#1594;&#1585;&#1575;&#1605;&#1548; &#1578;&#1610;&#1603; &#1578;&#1608;&#1603;&#1548; &#1573;&#1604;&#1582;)</li><li>&#1573;&#1578;&#1602;&#1575;&#1606; &#1575;&#1587;&#1578;&#1582;&#1583;&#1575;&#1605; &#1576;&#1585;&#1575;&#1605;&#1580; Microsoft Office &#1608;Google Workspace</li><li>&#1610;&#1601;&#1590;&#1604; &#1608;&#1580;&#1608;&#1583; &#1582;&#1576;&#1585;&#1577; &#1587;&#1575;&#1576;&#1602;&#1577; &#1601;&#1610; &#1582;&#1583;&#1605;&#1577; &#1575;&#1604;&#1593;&#1605;&#1604;&#1575;&#1569; &#1571;&#1608; &#1575;&#1604;&#1575;&#1587;&#1578;&#1602;&#1576;&#1575;&#1604; &#1571;&#1608; &#1575;&#1604;&#1578;&#1587;&#1608;&#1610;&#1602;</li></ul>&#1606;&#1608;&#1593; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1577;: &#1583;&#1608;&#1575;&#1605; &#1603;&#1575;&#1605;&#1604;&#1587;&#1572;&#1575;&#1604; (&#1571;&#1587;&#1574;&#1604;&#1577;) &#1591;&#1604;&#1576; &#1575;&#1604;&#1578;&#1602;&#1583;&#1605;:<ul><li>Rate your English skills 1-10</li><li>Rate your Excel skills 1-10</li><li>Do you have marketing/social media experience?</li></ul>

Front Desk and Communication Assistant

JLL supports the Whole You, personally and professionally.
 
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
 
About JLL
 We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 92,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
 Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
 Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
 
Role
 We are seeking a self-motivated, customer-focused professional to serve as the primary point of contact for our clients and visitors. This role requires someone with excellent communication skills who can represent our organization with professionalism and warmth.
 
Key ResponsibilitiesFront Desk Operations
 Welcome and register all visitors according to security protocols
 Answer multi-line phone system professionally
 Track visitor arrivals and coordinate with hosts
 Issue visitor passes and maintain visitor logs
 
Meeting Room Support
 Schedule and manage conference room bookings
 Conduct daily room inspections and report maintenance issues
 Coordinate room setups and catering arrangements
 Provide basic audio-visual equipment support
 
Administrative Support
 Handle incoming/outgoing mail and packages
 Manage printing and binding requests
 Maintain reception area cleanliness and organization
 Procure and distribute office supplies
 
Additional Duties
 Support building services and FM teams as needed
 Maintain parking logs (where applicable)
 Follow security protocols and report issues
 Participate in training and development opportunities
 
Requirements
 Experience: Minimum 2-3 years front-of-house, customer service, or hospitality experience preferred
 
Skills: 
Excellent verbal and written communication
 Strong attention to detail
 Ability to multitask in fast-paced environment
 Professional appearance and demeanor
 Flexibility to adapt to changing priorities
 Basic computer proficiency
 
Competencies: 
Customer-focused mindset
 Team collaboration
 Conflict resolution abilities
 Proactive problem-solving approach
 
Join our team and be the welcoming face that creates positive first impressions for all who visit our organization.
 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
 
Personalized benefits that support personal well-being and growth:
 
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
 
About JLL –
 
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
 
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
 
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

Receptionist

Marriott International

<div>Additional Information 
Job Number25159968 
Job CategoryRooms &amp; Guest Services Operations 
LocationCourtyard by Marriott Riyadh Northern Ring Road, Olaya Street, Al Murooj District, Northern Ring Road, Riyadh, Saudi Arabia, Saudi Arabia, 11491 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities. 
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Courtyard, we&rsquo;re passionate about better serving the needs of travelers everywhere. It&rsquo;s what inspired us to create the first hotel designed specifically for business travelers, and it&rsquo;s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We&rsquo;re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve &ndash; all while having fun. 
 
 
<div>In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Guest Relations Agent ( Saudi Only )

<div>Additional Information 
Job Number25162146 
Job CategoryRooms &amp; Guest Services Operations 
LocationJW Marriott Hotel Riyadh, King Fahad Road, Riyadh, Saudi Arabia, Saudi Arabia, 13315 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities. 
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Guest Relations Agent

Confidential Government

<div>
 
 About the Role:
 
 
 We are looking for an experienced and dynamic Receptionist Supervisor to lead our front office team. In this pivotal role, you will be more than a supervisor; you will be the standard-bearer for our company's first impression. You are responsible for ensuring the seamless delivery of all reception and administrative services, mentoring a team of receptionists, and optimizing front desk operations to reflect our commitment to excellence and professionalism.
 
 
 
 
 
 Key Responsibilities:
 
 
 Team Leadership &amp; Front Office Management:
 
 
 &bull; Supervise, train, and mentor a team of receptionists, fostering a positive and high-performing work environment.
 
 
 &bull; Manage front desk schedules, assign daily tasks, and ensure adequate coverage at all times.
 
 
 &bull; Conduct regular performance reviews and provide constructive feedback and coaching.
 
 
 &bull; Serve as the primary point of escalation for complex client inquiries or issues, resolving them promptly and professionally.
 
 
 Operational Excellence &amp; Process Improvement:
 
 
 &bull; Develop, implement, and enforce front office policies, procedures, and service standards.
 
 
 &bull; Oversee the maintenance and organization of the reception area, conference rooms, and common spaces.
 
 
 &bull; Manage inventory of office supplies, place orders, and build relationships with vendors to ensure cost-effectiveness.
 
 
 &bull; Analyze front desk workflows and identify opportunities for improved efficiency and enhanced guest experience.
 
 
 Administrative Oversight &amp; Coordination:
 
 
 &bull; Oversee the accurate management of all incoming and outgoing mail, packages, and deliveries.
 
 
 &bull; Ensure the phone system is managed effectively, and call handling protocols are consistently followed.
 
 
 &bull; Coordinate with IT for the maintenance of front office equipment (printers, phones, etc.).
 
 
 &bull; Assist in the planning and execution of company events and meetings as required.
 
 
 Reporting &amp; Compliance:
 
 
 &bull; Monitor and report on key front office metrics (e.g., call volume, guest traffic, supply costs).
 
 
 &bull; Ensure all security and safety procedures at the front desk are strictly adhered to by the team.
 
 
 
 
 
 Qualifications &amp; Skills:
 
 
 Required:
 
 
 &bull; Bachelor&rsquo;s degree in Business Administration or related field preferred.
 
 
 &bull; Minimum of 5 years of experience in a receptionist or front office role, with at least 1-2 years in a supervisory or team lead capacity.
 
 
 &bull; Proven leadership skills with the ability to motivate and develop a team.
 
 
 &bull; Exceptional interpersonal, verbal, and written communication skills.
 
 
 &bull; Proficiency in Microsoft Office Suite and office management software.
 
 
 &bull; Strong problem-solving and conflict-resolution abilities.
 
 
 &bull; Excellent organizational and time-management skills, with a keen attention to detail.
 
 
 &bull; Experience in vendor management and budget tracking.
 
 
 &bull; A proactive, resourceful, and professional demeanor.
 
 
 
</div>

Receptionist Supervisor

Aqua-Tots Saudi Arabia

<div>
 
 Job Summary
 
 
 
 The Office Manager will assist the General Manager in leading and managing the Front Desk team while upholding Aqua-Tots Swim Schools&rsquo; Core Values and brand standards. Our mission is to provide consistent, high-quality swimming lessons that follow the Aqua-Tots Curriculum Standards, along with excellent customer service in a safe and welcoming environment.
 
 
 
 Position Type
 
 
 
 <ul>
 <li>
 Full-time position
 </li>
 <li>
 5 working days per week (schedule may vary based on the season)
 </li>
 <li>
 Working hours: 1:00 PM &ndash; 9:00 PM
 
 
 </li>
 </ul>
 
 Key Responsibilities
 
 
 
 
 Lead &amp; Manage the Front Desk Team
 
 
 
 <ul>
 <li>
 Hire, onboard, train, and schedule Front Desk staff while ensuring full coverage.
 </li>
 <li>
 Coach, mentor, and review performance while providing timely feedback.
 </li>
 <li>
 Build a collaborative team environment and promote the Aqua-Tots culture.
 </li>
 <li>
 Assist in planning and hosting monthly in-service meetings.
 
 
 </li>
 </ul>
 
 Drive Customer Experience &amp; Sales
 
 
 
 <ul>
 <li>
 Create a welcoming and engaging Aqua-Tots experience.
 </li>
 <li>
 Educate families about the swim journey and sell swim lesson packages.
 </li>
 <li>
 Resolve customer issues in coordination with the General Manager.
 
 
 </li>
 </ul>
 
 Lead Management &amp; Technology Systems
 
 
 
 <ul>
 <li>
 Manage the Front Desk staff in tracking and converting leads.
 </li>
 <li>
 Ensure accuracy and cleanliness of Pike13 profiles and customer plans.
 </li>
 <li>
 Maintain excellent customer experience with all technology platforms.
 
 
 </li>
 </ul>
 
 Uphold Safety, Facility &amp; Inventory Standards
 
 
 
 <ul>
 <li>
 Ensure the school&rsquo;s safety and maintain brand-standard appearance inside and outside the facility.
 </li>
 <li>
 Manage inventories for customers, staff, and facility needs.
 
 
 </li>
 </ul>
 
 Reporting &amp; Goal Execution
 
 
 
 <ul>
 <li>
 Implement and achieve sales goals.
 </li>
 <li>
 Own and monitor school revenue targets.
 </li>
 <li>
 Analyze and present reports to support management decisions.
 
 
 </li>
 </ul>
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 High School Diploma or equivalent.
 </li>
 <li>
 Minimum of one year of experience in sales, customer service, or a leadership role.
 </li>
 </ul>
</div>

Office Manager

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