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front desk agent (saudi only) Jobs in Riyadh

front desk agent (saudi only)

front desk manager

IHG Hotels & Resorts

<div><div>Our guests&rsquo; memorable experiences have to start somewhere. So why not with you? We&rsquo;re looking for a new Front Office Manager to take ownership of delivering exceptional first impressions &ndash; managing everything from registration and reservations to porter and concierge services.<br>
</div><div></div><br>
<div>A little taste of your day-to-day:<br>
</div><div></div><br>
<div>Every day is different, but you&rsquo;ll mostly be:
</div><ul><li> Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
</li></ul><ul><li> Engaging with guests to build personal relationships and remedy any complaints
</li></ul><ul><li> Conducting regular front office inspections to ensure we&rsquo;re making the right first impression
</li></ul><ul><li> Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk
</li></ul><ul><li> Training team members on PBX procedures and taking the lead during an emergency or crisis
</li></ul><ul><li> Reporting into the Director of Rooms you&rsquo;ll manage a team of front desk employees across several specialisms.<br>
</li></ul><div></div><br>
<div>What We need from you:<br>
</div><div></div><ul><li> Bachelor&rsquo;s degree / higher education qualification / equivalent in Hotel Management/ Business Administration
</li></ul><ul><li> 3 years of Front Office/Guest Service experience including management experience
</li></ul><ul><li> Must speak fluent English
</li></ul><ul><li> Other languages preferred<br>
</li></ul><div></div><br>
<div>What you can expect from us:<br>
</div><div></div><br>
<div>We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; including a full uniform, impressive room discounts and some of the best training in the business.<br>
</div><div></div><br>
<div>Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.<br>
</div><div></div><br>
<div>IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing
</div><div>framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.<br>
</div><div></div><br>
<div>So, join us and you&rsquo;ll become part of our ever-growing global family.
</div><p>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Front Office Manager ( Saudi Only ) ( InterContinental Riyadh )

Hilton

<div><p>Assistant Front Office Manager</p><p>
An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.<br>
</p><br>
<br>
<b>What will I be doing?</b><p><br>
As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p><ul>
<li>Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards</li>
<li>Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li>
<li>Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures</li>
<li>Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li>
<li>Maintain good communication and working relationships with all hotel departments</li>
<li>Monitor staffing levels to meet cover business demands</li>
<li>Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes</li>
<li>Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures</li>
<li>Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li></ul><p><b>
What are we looking for?</b><br>
</p><p>Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>
Previous supervisory experience in Front Office within the hotel/leisure/retail</li><li>
High level of IT proficiency</li><li>
High level of commercial awareness and sales capabilities</li><li>
Excellent leadership, interpersonal and communication skills</li><li>
Accountable and resilient</li><li><p>
Commitment to delivering a high level of customer servic</p><p>
</p></li><li>Flexibility to respond to a variety of work situations</li><li>
Ability to work on your own and as part of a team</li></ul><p><b><br>
What will it be like to work for Hilton?</b><br>
</p><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><p></p>

Assistant Front Office Manager

<div><p>Front Office Manager</p><p>
A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.</p><br>
<p><br>
<b>What will I be doing?</b></p><br>
<p>As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p>
<ul><li>Oversee the entire Front Office operation to maintain high standards</li>
<li>Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li>
<li>Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Set departmental objectives, work schedules, budgets, policies, and procedures</li>
<li>Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li>
<li>Maintain good communication and working relationships with all hotel departments</li>
<li>Monitor staffing levels to meet cover business demands</li>
<li>Conduct monthly communication meetings and produce minutes</li>
<li>Manage staff performance issues in compliance with company policies and procedures</li>
<li>Recruit, manage, train and develop the Front Office team</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Assist with other departments, as necessary</li>
</ul><b>What are we looking for?</b><p><br>
Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>A degree or diploma in Hotel Management or equivalent</li>
<li>A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector</li>
<li>High level of IT proficiency</li>
<li>High level of commercial awareness and sales capabilities</li>
<li>Experience of managing people and developing people</li>
<li>Previous experience of managing a department and Profit and Loss account</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a variety of work situations</li>
<li>Ability to work on your own and as part of a team</li></ul>
<p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul>
<li>Familiar with Property Management Systems</li>
<li>A degree or diploma in Hotel Management or equivalent</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Front Office Manager

Stella Stays

<p>Who we are</p><p>At Stella Stays, we&rsquo;re not just another hospitality brand - we&rsquo;re building the future of living. We&rsquo;ve reimagined what it means to feel at home, creating tech-driven, beautifully designed spaces that people actually want to live in, whether for a few days or a few months.</p><p>We started in 2019 with a bold vision, and in just a few years, we became leaders in the space, disrupting traditional hospitality with a fresh, forward-thinking approach. Our fully furnished homes across MENA are seamlessly bookable online, ready for instant move-in, and packed with everything from high-speed WiFi to world class amenities. No paperwork, no hassle - just modern, effortless living.</p><p>Behind this vision is a team of ambitious, fast moving people who thrive in a high-growth environment. We think big, move fast, and build what&rsquo;s never been built before - together.</p><p>If you&rsquo;re looking for a place where you can make things happen, grow your career, and be part of something truly game-changing, you&rsquo;ve found it. Welcome to the future. Welcome to Stella Stays.</p><p>At Stella Stays, you will:</p><p>We are seeking a highly organized and detail-oriented individual to join Stella Stays as a Front Desk Receptionist in Riyadh. The ideal candidate will possess excellent management and coordination skills, ensuring smooth day-to-day operations, exceptional guest experiences, and effective communication between various stakeholders.</p><p>Responsibilities:</p><ul><li>Conduct daily check-in/out inspections to ensure property readiness and guest satisfaction.</li><li>Oversee in-house inventory management and stock count to maintain adequate supplies.</li><li>Supervise the maintenance and cleaning team, ensuring efficient scheduling and high-quality work.</li><li>Coordinate repairs and maintenance tasks promptly to minimize disruptions to guests.</li><li>Prepare and adhere to daily, weekly, and monthly reports on property operations and guest feedback.</li><li>Ensure compliance with property documentation requirements and quality assurance standards.</li><li>Respond promptly and professionally to on ground guest requests, ensuring their needs are met.</li><li>Handle add-on service requests and coordinate with relevant service providers.</li><li>Source and manage reliable service providers and vendors, negotiating favorable contracts.</li><li>Maintain data control and confidentiality of sensitive information.</li><li>Greet visitors, clients, and partners, providing a professional and welcoming atmosphere.</li><li>Answer and direct incoming calls, taking accurate messages when necessary.</li><li>Manage incoming and outgoing mail and packages.</li><li>Maintain the tidiness and appearance of the reception area.</li><li>Assist with ad hoc administrative tasks as needed.</li></ul><p>Requirements</p><ul><li>Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).</li><li>Proven experience in Operations and Front Desk management, preferably in the hospitality industry.</li><li>Strong organizational and multitasking abilities, with attention to detail.</li><li>Excellent communication and interpersonal skills to interact effectively with guests and stakeholders.</li><li>Proficient in using property management systems and other relevant software.</li><li>Ability to work independently and make sound decisions in a fast-paced environment.</li></ul><p>Note: This job description outlines the general nature and key responsibilities of the role but is not exhaustive. The role may require additional duties and responsibilities as assigned by the management</p><p>Job Type: Full-time</p>

Front Desk

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>26024576<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Riyadh Airport Marriott Hotel, Airport Road, Riyadh, Saudi Arabia, Saudi Arabia, 13443<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<br>
<p></p><div><p><b>Additional Information: </b>This hotel is owned and operated by an independent franchisee, Dur Hospitality Company SJSC. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel&rsquo;s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.</p><p></p><p><br>
The front office supervisor overlooks all operations in the front desk to make sure that front office Team are following the proper hospitality standards to provide hotels guests with all requested services.</p><div>
His duties can include &ndash; but not limited to &ndash; the following tasks:<br>
<ul><li>Check in and out hotel guests / groups of their rooms and supervise FO agents to do the same</li><li>Handling VIP guest requests and make sure that their rooms and other requests are adequate to their needs and requirement</li><li>Ensure that all front office and guest services team members are following the Front Desk policies and procedures and train the team on it when needed.</li><li>Handling shifts&rsquo; schedule for all front office team considering the rush times in operation</li><li>Motivate and guide the front office team to energize hospitality standards and attain guest satisfaction.</li><li>Handle all guest issues to achieve highest Guest engagement score &amp; GRI.</li><li>Assist Front Office manager on all related operational or administrational process and procedures.</li><li>Make sure that Front office team has all equipment, tools and stationaries to perform their job perfectly.</li></ul></div><p></p><p><br>
2 years or above in hotel front office position is highly recommended</p><p></p><p><i><br>
This company is an equal opportunity employer.</i></p><p>
frnch1</p><p></p><p>
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work,<b> begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.<br>
</p><div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Front Office Supervisor

TGP International

<div><p>POSITION OVERVIEW:<br>
The Reception Manager is responsible for overseeing all reception and guest welcoming operations within the</p><p>
dining hall, ensuring a professional, welcoming, and efficient first point of contact for guests. Reporting into the</p><p>
Operations Manager while working closely with the Venue Manager and in conjunction with Assistant managers.</p><p>
The role manages the reception team, including the Head Hostess and Hostesses / Receptionists, ensuring that</p><p>
service standards, guest engagement, and operational procedures are consistently maintained.</p><p>
The Reception Manager plays a key role in enhancing the overall guest experience by supervising reception</p><p>
operations, coordinating guest flow, and ensuring accurate communication of the dining hall&rsquo;s offerings and</p><p>
events. While primarily a managerial role, the Reception Manager will also support and cover reception shifts</p><p>
when required to maintain operational coverage.</p><p></p><p><br>
CORE RESPONSIBILITIES:<br>
<br>
1. Reception Operations Management</p><ul><li>Oversee the daily operations of the reception and guest welcome area within the dining hall.</li><li>Ensure guests are welcomed in a professional, friendly, and efficient manner.</li><li>Maintain high standards of guest service and ensure reception procedures are consistently followed.</li><li>Monitor guest flow and coordinate with floor teams to ensure smooth operations during peak periods.</li><li>Ensure reception areas remain organized, welcoming, and professionally presented.</li></ul><p>
2. Team Leadership &amp; Supervision</p><ul><li>Manage and supervise the Head Hostess and Hostess / Receptionist team.</li><li>Develop staff schedules and ensure adequate reception coverage throughout operating hours.</li><li>Provide coaching, guidance, and support to ensure high standards of guest service.</li><li>Monitor staff performance and provide feedback to support continuous development.</li><li>Ensure team members maintain professional appearance and service etiquette.</li></ul><p>
3. Guest Experience Management</p><ul><li>Ensure all guests receive prompt assistance, accurate information, and a positive first impression of the</li></ul><p>
venue.</p><ul><li>Support the team in resolving guest inquiries, requests, or complaints in a professional manner.</li><li>Promote the dining hall concept, vendors, and ongoing events to guests.</li><li>Monitor guest feedback and identify opportunities to enhance the overall guest experience.</li></ul><p>
4. Operational Support &amp; Shift Coverage</p><ul><li>Support reception operations by covering reception shifts when required to maintain operational</li></ul><p>
coverage.</p><ul><li>Assist the reception team during busy service periods or high guest traffic.</li><li>Ensure service continuity in case of staff absence or operational needs.</li></ul><p>
5. Communication &amp; Reporting</p><ul><li>Maintain regular communication with the Operations Manager regarding guest experience, operational</li></ul><p>
issues, and service improvements.</p><ul><li>Report guest feedback, operational updates, and service observations to management.</li><li>Coordinate with floor supervisors and operational teams to ensure smooth guest service across the</li></ul><p>
venue.</p><b><br>
Requirements</b><p><br>
Experience &amp; Education</p><p>
&ndash; Minimum 8 years of experience in hospitality, guest relations, or reception operations</p><p>
&ndash; At least 5 years of experience in a supervisory or managerial role</p><p>
&ndash; Experience in restaurants, hotels, food halls, or large hospitality venues is preferred</p><p>
Market &amp; Industry Knowledge</p><p>
&ndash; Excellent customer service and guest relations skills</p><p>
&ndash; Ability to manage guest flow and reception operations in a high-volume environment</p><p>
Technical &amp; Professional Skills</p><p>
&ndash; Strong communication and interpersonal skills</p><p>
&ndash; Good organizational and problem-solving skills</p><p>
&ndash; Fluent communication in English is required</p><p>
&ndash; Knowledge of Arabic is considered an advantage</p><p>
Leadership &amp; Personal Attributes</p><p>
&ndash; Strong leadership and team management abilities</p><p>
&ndash; Professional, confident, and approachable personality</p><p>
&ndash; Strong leadership presence with the ability to guide and support teams</p><p>
&ndash; Customer-focused with strong attention to guest satisfaction</p><p>
&ndash; Ability to remain calm and effective during busy service periods</p><p>
Note: This job description reflects key duties and responsibilities of the position and is not to be</p><p>
interpreted as exhaustive.</p><p>
Acknowledgement.</p></div>

Reception Manager

IIQAF

<div><p><b>Company:</b> IIQAF Group<br>
<b>Location:</b> Riyadh, Saudi Arabia<br>
<b>Industry:</b> Hospital / Health Care<br>
<b>Salary:</b> SAR 7,000 &ndash; SAR 7,500 per month<br>
<b>Job Type:</b> Full-Time</p>
<h2 class="jobSectionHeader"><b>Job Overview</b></h2>
<p>IIQAF Group is seeking a professional and customer-focused <b>Receptionist in Riyadh</b> to manage front desk operations within our healthcare facility. The ideal candidate will have experience in <b>front office administration, patient reception, appointment scheduling, customer service, and healthcare administrative support</b>.</p>
<p>This role is suitable for candidates searching for <b>Receptionist jobs in Riyadh, Hospital Receptionist jobs Saudi Arabia, Front Desk Executive positions, Healthcare Customer Service roles, or Medical Receptionist jobs in KSA</b>.</p>
<h2 class="jobSectionHeader"><b>Key Responsibilities</b></h2>
<ul><li>Welcome and assist <b>patients, visitors, and guests</b> in a professional manner</li><li>
Manage <b>front desk operations and reception area</b></li><li>
Handle phone calls, emails, and appointment scheduling</li><li>
Maintain patient records and administrative documentation</li><li>
Provide accurate information about hospital services and procedures</li><li>
Coordinate with doctors, nurses, and administrative departments</li><li>
Manage visitor logs and maintain security procedures</li><li>
Handle inquiries, complaints, and service requests</li><li>
Ensure smooth daily operations at the reception desk</li></ul>
<h2 class="jobSectionHeader"><b>Requirements</b></h2>
<ul><li>Diploma or Bachelor&rsquo;s degree in <b>Business Administration, Healthcare Administration, or related field</b></li><li>
Experience in hospital or healthcare environment preferred</li><li>
Excellent communication and interpersonal skills</li><li>
Strong organizational and multitasking abilities</li><li>
Proficiency in <b>Microsoft Office and scheduling systems</b></li><li>
Professional appearance and customer service attitude</li><li>
Immediate availability preferred</li></ul></div>

Receptionist

Explore 828+ Front desk manager in Riyadh this March. Find roles across top companies and apply now to boost your career.