sales manager

commercial manager

office manager

receptionist

duty manager

front desk manager

Aqua-Tots Saudi Arabia

<div>
 
 Job Summary
 
 
 
 The Office Manager will assist the General Manager in leading and managing the Front Desk team while upholding Aqua-Tots Swim Schools&rsquo; Core Values and brand standards. Our mission is to provide consistent, high-quality swimming lessons that follow the Aqua-Tots Curriculum Standards, along with excellent customer service in a safe and welcoming environment.
 
 
 
 Position Type
 
 
 
 <ul>
 <li>
 Full-time position
 </li>
 <li>
 5 working days per week (schedule may vary based on the season)
 </li>
 <li>
 Working hours: 1:00 PM &ndash; 9:00 PM
 
 
 </li>
 </ul>
 
 Key Responsibilities
 
 
 
 
 Lead &amp; Manage the Front Desk Team
 
 
 
 <ul>
 <li>
 Hire, onboard, train, and schedule Front Desk staff while ensuring full coverage.
 </li>
 <li>
 Coach, mentor, and review performance while providing timely feedback.
 </li>
 <li>
 Build a collaborative team environment and promote the Aqua-Tots culture.
 </li>
 <li>
 Assist in planning and hosting monthly in-service meetings.
 
 
 </li>
 </ul>
 
 Drive Customer Experience &amp; Sales
 
 
 
 <ul>
 <li>
 Create a welcoming and engaging Aqua-Tots experience.
 </li>
 <li>
 Educate families about the swim journey and sell swim lesson packages.
 </li>
 <li>
 Resolve customer issues in coordination with the General Manager.
 
 
 </li>
 </ul>
 
 Lead Management &amp; Technology Systems
 
 
 
 <ul>
 <li>
 Manage the Front Desk staff in tracking and converting leads.
 </li>
 <li>
 Ensure accuracy and cleanliness of Pike13 profiles and customer plans.
 </li>
 <li>
 Maintain excellent customer experience with all technology platforms.
 
 
 </li>
 </ul>
 
 Uphold Safety, Facility &amp; Inventory Standards
 
 
 
 <ul>
 <li>
 Ensure the school&rsquo;s safety and maintain brand-standard appearance inside and outside the facility.
 </li>
 <li>
 Manage inventories for customers, staff, and facility needs.
 
 
 </li>
 </ul>
 
 Reporting &amp; Goal Execution
 
 
 
 <ul>
 <li>
 Implement and achieve sales goals.
 </li>
 <li>
 Own and monitor school revenue targets.
 </li>
 <li>
 Analyze and present reports to support management decisions.
 
 
 </li>
 </ul>
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 High School Diploma or equivalent.
 </li>
 <li>
 Minimum of one year of experience in sales, customer service, or a leadership role.
 </li>
 </ul>
</div>

Office Manager

Confidential Government

<div>
 
 About the Role:
 
 
 We are looking for an experienced and dynamic Receptionist Supervisor to lead our front office team. In this pivotal role, you will be more than a supervisor; you will be the standard-bearer for our company's first impression. You are responsible for ensuring the seamless delivery of all reception and administrative services, mentoring a team of receptionists, and optimizing front desk operations to reflect our commitment to excellence and professionalism.
 
 
 
 
 
 Key Responsibilities:
 
 
 Team Leadership &amp; Front Office Management:
 
 
 &bull; Supervise, train, and mentor a team of receptionists, fostering a positive and high-performing work environment.
 
 
 &bull; Manage front desk schedules, assign daily tasks, and ensure adequate coverage at all times.
 
 
 &bull; Conduct regular performance reviews and provide constructive feedback and coaching.
 
 
 &bull; Serve as the primary point of escalation for complex client inquiries or issues, resolving them promptly and professionally.
 
 
 Operational Excellence &amp; Process Improvement:
 
 
 &bull; Develop, implement, and enforce front office policies, procedures, and service standards.
 
 
 &bull; Oversee the maintenance and organization of the reception area, conference rooms, and common spaces.
 
 
 &bull; Manage inventory of office supplies, place orders, and build relationships with vendors to ensure cost-effectiveness.
 
 
 &bull; Analyze front desk workflows and identify opportunities for improved efficiency and enhanced guest experience.
 
 
 Administrative Oversight &amp; Coordination:
 
 
 &bull; Oversee the accurate management of all incoming and outgoing mail, packages, and deliveries.
 
 
 &bull; Ensure the phone system is managed effectively, and call handling protocols are consistently followed.
 
 
 &bull; Coordinate with IT for the maintenance of front office equipment (printers, phones, etc.).
 
 
 &bull; Assist in the planning and execution of company events and meetings as required.
 
 
 Reporting &amp; Compliance:
 
 
 &bull; Monitor and report on key front office metrics (e.g., call volume, guest traffic, supply costs).
 
 
 &bull; Ensure all security and safety procedures at the front desk are strictly adhered to by the team.
 
 
 
 
 
 Qualifications &amp; Skills:
 
 
 Required:
 
 
 &bull; Bachelor&rsquo;s degree in Business Administration or related field preferred.
 
 
 &bull; Minimum of 5 years of experience in a receptionist or front office role, with at least 1-2 years in a supervisory or team lead capacity.
 
 
 &bull; Proven leadership skills with the ability to motivate and develop a team.
 
 
 &bull; Exceptional interpersonal, verbal, and written communication skills.
 
 
 &bull; Proficiency in Microsoft Office Suite and office management software.
 
 
 &bull; Strong problem-solving and conflict-resolution abilities.
 
 
 &bull; Excellent organizational and time-management skills, with a keen attention to detail.
 
 
 &bull; Experience in vendor management and budget tracking.
 
 
 &bull; A proactive, resourceful, and professional demeanor.
 
 
 
</div>

Receptionist Supervisor

Crowne Plaza Hotel

<div><div>We like to lead from the front. So, we&rsquo;re looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. You&rsquo;ll champion our &lsquo;one team&rsquo; approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions</div> 
<div>
 
</div><div>A little taste of your day-to-day:</div> 
<div>
 
</div><div>Every day is different at IHG, but you&rsquo;ll mostly be:
</div><ul><li> Leading the way &ndash; managing guest experiences, team performance and hotel operations
</li></ul><ul><li> Prioritising workload and ensuring your team deliver authentic, memorable experiences
</li></ul><ul><li> Developing your team&rsquo;s skills to drive results that positively impact on hotel performance
</li></ul><ul><li> Having authentic conversations with guests to resolve issues, queries or concerns
</li></ul><ul><li> Being first point of contact for any critical emergency situations</li></ul> 
<div>
 
</div><div>What We need from you:</div> 
<div>
</div><ul><li> Minimum Diploma or equivalent, some college preferred
</li></ul><ul><li> 2 years&rsquo; front desk/guest service leader experience
</li></ul><ul><li> Must be fluent in spoken and written English
</li></ul><ul><li> Other languages may be preferred
</li></ul><ul><li> Basic mathematics skills
</li></ul><ul><li> Excellent communication, problem solving, reasoning and motivational skills
</li></ul><ul><li> Long periods of standing in the front desk areas and occasional lifting of heavy items
</li></ul><ul><li> Working knowledge of hotel property management systems like Opera beneficial
</li></ul><ul><li> Willingness to work evenings and weekends 
</li></ul><div></div> 
<div>What you can expect from us: 
</div><div></div> 
<div>We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; including a full uniform, impressive room discounts and some of the best training in the business. 
</div><div></div> 
<div>Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 
</div><div></div> 
<div>IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing
</div><div>framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 
</div><div></div> 
<div>So, join us and you&rsquo;ll become part of our ever-growing global family.
</div>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Duty Engineer

Duty Manager

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25110195
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 W Riyadh - KAFD, Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, Saudi Arabia, 13519VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Supporting Property Operations and Guest Relations Needs
 
 
 
 <ul>
 <li>
 Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
 </li>
 <li>
 Communicates any variations to the established norms to the appropriate department in a timely manner.
 </li>
 <li>
 Sends copy of MOD report to all departments on a daily basis.
 </li>
 <li>
 Strives to improve service performance.
 </li>
 <li>
 Ensures compliance with all policies, standards and procedures.
 </li>
 <li>
 Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
 
 
 </li>
 </ul>
 
 Supporting Profitability Goals
 
 
 
 <ul>
 <li>
 Understands and complies with loss prevention policies and procedures.
 </li>
 <li>
 Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
 </li>
 <li>
 Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
 
 
 </li>
 </ul>
 
 Managing The Guest Experience
 
 
 
 <ul>
 <li>
 Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
 </li>
 <li>
 Empowers employees to provide excellent customer service.
 </li>
 <li>
 Provides immediate assistance to guests as requested.
 </li>
 <li>
 Serves as a leader in displaying outstanding hospitality skills.
 </li>
 <li>
 Sets a positive example for guest relations.
 </li>
 <li>
 Responds to and handles guest problems and complaints.
 </li>
 <li>
 Ensures employees understand customer service expectations and parameters.
 </li>
 <li>
 Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
 </li>
 <li>
 Participates in the development and implementation of corrective action plans to improve guest satisfaction.
 </li>
 <li>
 Records guest issues in the guest response tracking system.
 
 
 </li>
 </ul>
 
 Assisting Human Resources Activities
 
 
 
 <ul>
 <li>
 Participates as needed in the investigation of employee and guest accidents.
 </li>
 <li>
 Observes service behaviors of employees and providing feedback to individuals.
 </li>
 <li>
 Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
 </li>
 <li>
 Celebrates successes and publicly recognizes the contributions of team members.
 </li>
 <li>
 Ensures employees are cross-trained to support successfully daily operations.
 </li>
 <li>
 Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
 </li>
 <li>
 Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Hilton

<div>Front Office Manager
A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. 
 
What will I be doing? 
As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Oversee the entire Front Office operation to maintain high standards</li>
<li>Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li>
<li>Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Set departmental objectives, work schedules, budgets, policies, and procedures</li>
<li>Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li>
<li>Maintain good communication and working relationships with all hotel departments</li>
<li>Monitor staffing levels to meet cover business demands</li>
<li>Conduct monthly communication meetings and produce minutes</li>
<li>Manage staff performance issues in compliance with company policies and procedures</li>
<li>Recruit, manage, train and develop the Front Office team</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Assist with other departments, as necessary</li>
</ul>What are we looking for? 
Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
A degree or diploma in Hotel Management or equivalent</li><li>
A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector</li><li>
High level of IT proficiency</li><li>
High level of commercial awareness and sales capabilities</li><li>
Experience of managing people and developing people</li><li>
Previous experience of managing a department and Profit and Loss account</li><li>
Excellent leadership, interpersonal and communication skills</li><li>
Accountable and resilient</li><li>
Commitment to delivering a high level of customer service
</li><li>Flexibility to respond to a variety of work situations</li><li>
Ability to work on your own and as part of a team</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Familiar with Property Management Systems</li><li>
A degree or diploma in Hotel Management or equivalent</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Office Manager

Geberit

<div>
 
 PURPOSE OF POSITION
 
 
 Manage front desk and support Geberit Riyadh administration department.
 
 The Office Coordinator is responsible for ensuring the smooth operation of daily office activities. This role involves administrative support, managing office supplies, coordinating meetings and events, and providing general support to the staff. The Office Coordinator acts as a point of contact for internal and external stakeholders, ensuring efficient and effective communication within the office.
 
 
 MAIN TASKS
 
 
 
 Administrative Support:
 
 
 <ul>
 <li>
 Perform general office duties such as answering phones, managing correspondence, and handling inquiries.
 </li>
 <li>
 Maintain office supplies by checking inventory and ordering new supplies as needed.
 </li>
 <li>
 Assist with scheduling meetings, appointments, and travel arrangements (tickets, hotel bookings).
 </li>
 <li>
 Prepare and edit documents, reports, and presentations.
 
 
 </li>
 </ul>
 
 Office Management:
 
 
 <ul>
 <li>
 Ensure the office and showroom are clean, organized, and well-maintained.
 </li>
 <li>
 Coordinate maintenance and repair of office equipment.
 </li>
 <li>
 Manage office budget and expenses, keeping records of all financial transactions.
 </li>
 <li>
 Serve as the liaison between the office and building management for any facility-related issues.
 
 
 </li>
 </ul>
 
 Event Coordination:
 
 
 <ul>
 <li>
 Plan and organize office events, meetings, and conferences.
 </li>
 <li>
 Coordinate catering, venue, and logistics for events.
 </li>
 <li>
 Prepare materials and set up rooms for meetings, trainings and events.
 
 
 </li>
 </ul>
 
 Communication:
 
 
 <ul>
 <li>
 Act as the first point of contact for visitors and clients.
 </li>
 <li>
 Ensure effective communication within the office by distributing memos and announcements.
 </li>
 <li>
 Handle confidential and sensitive information with discretion.
 
 
 </li>
 </ul>
 
 Support to Staff:
 
 
 <ul>
 <li>
 Assist with onboarding new employees, including preparing workstations and conducting orientation sessions.
 </li>
 <li>
 Provide support to various departments as needed.
 </li>
 <li>
 Handle special projects and assignments as directed by management.
 
 
 </li>
 </ul>
 
 EDUCATION AND QUALIFICATION
 
 
 <ul>
 <li>
 University degree in Business studies, economics (or equivalent).
 </li>
 <li>
 Administration support experience
 </li>
 <li>
 Exposure to Gulf Region countries and culture.
 
 
 
 </li>
 </ul>
 
 WE OFFER
 
 
 <ul>
 <li>
 A corporate culture based on our compass
 </li>
 <li>
 Flat hierarchies and a collegial environment
 </li>
 <li>
 Positive work-life balance
 </li>
 <li>
 Varied tasks and exciting projects
 
 
 </li>
 </ul>
 We offer you the prospects of a successful company and an extremely varied range of tasks. Are you interested? Then we look forward to receiving your detailed online application.
 
 
 
 Job Type:
 
 Full-Time
 
 Contract:
 
 Permanent
 
 
 
 Location:
 
 Riyadh
 
 
</div>

Office Coordinator (Riyadh, KSA)

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Office Manager

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Office Coordinator (Riyadh, KSA)