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Rotana Hotels

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:<ul><li>Provide prompt, courteous and efficient service to all guests, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure</li><li>Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed</li><li>Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests</li><li>Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries</li><li>Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels</li><li>Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures</li><li>Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems</li><li>Maintain the privacy of all guests by ensuring that no details of the guests are disclosed</li><li>Demonstrate a complete understanding of the hotel's policies, procedures and service standards and have full knowledge of the hotel facilities and happenings</li></ul>

Front Desk Agent - Arabic Speaker

Conservatorium Hotel

<div><div><div>Front Desk Agent (Local)
 <div></div><div><div><ul><li>543634
</li> </ul></div><div></div><div><ul><li>Rooms
</li> </ul></div><div></div><div><ul><li>Full time
</li></ul></div><div></div><div><ul><li><div>Mandarin Oriental Al Faisaliah, Riyadh
</div></li>
</ul></div></div><div></div><div>Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Al Faisaliah Riyadh&ndash; Located in the heart of the city and setting new standards for luxury, Al Faisaliah Hotel is one of the most sought-after addresses in Saudi Arabia. Its timeless elegance, central location and panoramic views are complemented by Mandarin Oriental&rsquo;s signature service to ensure a truly unforgettable Arabian experience.

About the job

Based at the Mandarin Oriental Al Faisaliah Riyadh within the Rooms Department in Riyadh, the Front Desk Agent is responsible to assist the fundamental set-up, organization and development of systems within the department. This position will create all forms, scheduling systems, and correspondence venues and devise accurate internal sales procedures for addressing daily requests.The Front Desk Agent will be responsible for It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures. MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, all rules, regulations, and other requirements. It is part of your role and your responsibility to fully support all learning and development activities. You shall take all reasonable steps to safeguard stored information and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.

As Front Desk Agent, you will be responsible for the following duties:
<ul>
<li>Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example, gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.</li>
<li>Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.</li>
<li>Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.</li>
<li>Mandarin Oriental, Riyadh, has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, color, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.</li>
<li>To carry out any additional duties requested by management, related to hotel operational activities.</li>
</ul>
As Front Desk Agent, we expect from you:
<ul>
<li>Greet, check-in, and escort guests promptly to their rooms.</li>
<li>Creating outstanding arrival and departure experiences.</li>
<li>Assisting with billing and invoicing.</li>
<li>Print all in-house, HK status, arrival, and billing reports and store them on the PC in case the HMS system fails.</li>
<li>Establishing and developing personal contact with all our guests and providing continuous care, comfort, and warmth throughout their stay.</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
 Benefits:
<ul><li>A competitive salary.</li>
<li>A competitive incentive.</li>
<li>Health insurance.</li>
</ul>
We&rsquo;re Fans. Are you?</div></div></div></div>

Front Desk Agent (Local)

Mandarin Oriental

<div>
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 Mandarin Oriental Al Faisaliah Riyadh&ndash; Located in the heart of the city and setting new standards for luxury, Al Faisaliah Hotel is one of the most sought-after addresses in Saudi Arabia. Its timeless elegance, central location and panoramic views are complemented by Mandarin Oriental&rsquo;s signature service to ensure a truly unforgettable Arabian experience.
 
 
 
 About The Job
 
 
 
 Based at the Mandarin Oriental Al Faisaliah Riyadh within the Rooms Department in Riyadh, the Front Desk Agent is responsible to assist the fundamental set-up, organization and development of systems within the department. This position will create all forms, scheduling systems, and correspondence venues and devise accurate internal sales procedures for addressing daily requests.The Front Desk Agent will be responsible for It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures. MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, all rules, regulations, and other requirements. It is part of your role and your responsibility to fully support all learning and development activities. You shall take all reasonable steps to safeguard stored information and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
 
 
 
 As Front Desk Agent, you will be responsible for the following duties:
 
 
 
 <ul>
 <li>
 Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example, gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
 </li>
 <li>
 Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
 </li>
 <li>
 Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
 </li>
 <li>
 Mandarin Oriental, Riyadh, has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, color, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
 </li>
 <li>
 To carry out any additional duties requested by management, related to hotel operational activities.
 
 
 </li>
 </ul>
 
 As Front Desk Agent, We Expect From You
 
 
 
 <ul>
 <li>
 Greet, check-in, and escort guests promptly to their rooms.
 </li>
 <li>
 Creating outstanding arrival and departure experiences.
 </li>
 <li>
 Assisting with billing and invoicing.
 </li>
 <li>
 Print all in-house, HK status, arrival, and billing reports and store them on the PC in case the HMS system fails.
 </li>
 <li>
 Establishing and developing personal contact with all our guests and providing continuous care, comfort, and warmth throughout their stay.
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 A competitive salary.
 </li>
 <li>
 A competitive incentive.
 </li>
 <li>
 Health insurance.
 
 
 </li>
 </ul>
 
 We&rsquo;re Fans. Are you?
 
</div>

Stella Stays

Who we areAt Stella Stays, we&rsquo;re not just another hospitality brand - we&rsquo;re building the future of living. We&rsquo;ve reimagined what it means to feel at home, creating tech-driven, beautifully designed spaces that people actually want to live in, whether for a few days or a few months.We started in 2019 with a bold vision, and in just a few years, we became leaders in the space, disrupting traditional hospitality with a fresh, forward-thinking approach. Our fully furnished homes across MENA are seamlessly bookable online, ready for instant move-in, and packed with everything from high-speed WiFi to world class amenities. No paperwork, no hassle - just modern, effortless living.Behind this vision is a team of ambitious, fast moving people who thrive in a high-growth environment. We think big, move fast, and build what&rsquo;s never been built before - together.If you&rsquo;re looking for a place where you can make things happen, grow your career, and be part of something truly game-changing, you&rsquo;ve found it. Welcome to the future. Welcome to Stella Stays.About the role: Stella Stays is seeking a highly motivated and customer-focused individual to join our team. The ideal candidate will be responsible for delivering a world-class hospitality experience to guests, executing front desk operations, and collaborating with both on-site and headquarters teams to efficiently resolve any issues that may arise. This role requires a commitment to providing outstanding customer service, problem-solving skills, and the ability to work efficiently in a fast-paced environment.At Stella Stays, you will:<ul><li>Greet and assist guests throughout the booking process with personalized service.</li><li>Represent Stella Stays, leaving a memorable first impression on guests and partners alike.</li><li>Register guests and guide them through digital check-in/check-out procedures for a seamless experience.</li><li>Enhance the guest experience by providing VIP treatments, guest gifts, and personalized touches.</li><li>Responsively address and resolve guest issues in a positive and timely manner.</li><li>Support the guest experience and Reservations team with on ground assistance while maintaining a positive company culture.</li><li>Train and support new team members.</li><li>Prepare the training manuals and Sops for the team Coordinate and facilitate community meetings to encourage engagement and collaboration.</li><li>Acquire comprehensive knowledge of all buildings and units within your purview.</li><li>Maintain unit cleanliness, organization, and supplies to ensure a consistent guest experience.</li><li>Foster relationships with building staff, vendors, and cross-functional teams.</li><li>Collaborate with various departments to identify and implement solutions for operational efficiency and guest satisfaction.</li><li>Effectively manage inventory, supplies, and equipment to support operations.</li></ul>Requirements<ul><li>High school diploma or equivalent, with further education in hospitality or customer service preferred.</li><li>Proven customer service experience in a similar role, with a strong focus on delivering excellent customer service.</li><li>Excellent communication skills, both written and verbal, and the ability to communicate effectively with guests from diverse backgrounds.</li><li>Focusing mainly on English and Arabic.</li><li>Strong organizational skills, attention to detail, and the ability to multitask and prioritize effectively.</li><li>Ability to work flexible hours, including evenings, weekends, and holidays, as required.</li><li>&#8203;Basic computer skills, including proficiency with Microsoft Office and property management systems.Passion for the hospitality industry and a desire to grow and develop professionally.</li></ul>If you're ready to dive into a high-paced, high-growth environment, we'd love to hear from you. Apply now and become a part of our mission to revolutionize the hospitality industry Globally.Job Type: Full-time

Front Desk Receptionist

Four Seasons Hotels & Resorts, Saudi Arabia

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 An architectural icon in the heart of Saudi Arabia&rsquo;s vibrant capital soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.
 
 
 
 Purpose
 
 
 
 Respond to a wide variety of the guest requests by accurately assessing the needs and offering personal recommendations and touches to achieve maximum satisfaction while complying with all Four Seasons&rsquo; policies.
 
 
 
 Main Tasks And Responsibilities
 
 
 
 <ul>
 <li>
 The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
 </li>
 <li>
 The ability to welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.
 </li>
 <li>
 The ability to handle a multitude of keys.
 </li>
 <li>
 The ability to quote and be familiar with room and rate availability for current and future dates.
 </li>
 <li>
 The ability to accept reservations, changes and cancellations in the absence of reservations staff.
 </li>
 <li>
 The ability to select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested.
 </li>
 <li>
 The ability to work closely with the Guest Services and Concierge staff to coordinate the efficient handling of guest luggage and follow up on guest requests.
 </li>
 <li>
 The ability to handle guest problems or complaints.
 </li>
 <li>
 The ability to utilize the computer system in running daily reports and in blocking special requests.
 </li>
 <li>
 The ability to keep all support departments informed of necessary information or requests.
 </li>
 <li>
 The ability to handle safety deposit box requests; including distributing, giving access to and closing procedures.
 </li>
 <li>
 The ability to complete key packets and vouchers, and to modify registration cards.
 </li>
 <li>
 The ability to check guests out of the hotel in accordance with procedures; make change, cash checks, exchange foreign currency, and post charges to guest accounts.
 </li>
 <li>
 The ability to maintain a balanced bank assigned to you from the hotel.
 </li>
 <li>
 The ability to reconcile all transactions at the close of the shift and to cash out.
 </li>
 <li>
 The ability to recite hours of operation of all hotel facilities and special service codes.
 </li>
 <li>
 The ability to understand the tasks performed by a telephone operator, a reservationist, a concierge and a housekeeper.
 </li>
 <li>
 The ability to handle hotel emergency procedures and situations with maturity and professionalism.
 </li>
 <li>
 The ability to perform as night receptionist and assist with the night audit procedures.
 </li>
 <li>
 The ability to perform tasks and projects as delegated by the Assistant Manager, Night Manager, Front Office Manager or Rooms Division Manager.
 
 
 </li>
 </ul>
 
 Confidentiality
 
 
 
 <ul>
 <li>
 Whist working for the Company there will be access to a wide variety of confidential information concerning the Company, guests and employees. It is vital that all such information remains confidential and must not be disclosed to anyone outside the Company, guests and employees, unless otherwise stated. Please refer to the Employee Handbook for full policy details
 </li>
 </ul>
</div>

Confidential

<div>
 
 
 Overview
 
 
 
 
 
 
 We are seeking a professional and well-organized
 
 Front Desk Receptionist
 
 to be the first point of contact for our organization. This role will combine front desk management with administrative and office coordination duties, ensuring smooth day-to-day operations while maintaining a welcoming and professional environment for visitors and staff. The position also involves supporting internal communications and assisting with HR-related projects.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Reception Management
 
 
 <ul>
 <li>
 Maintain the reception area to a high professional standard, ensuring it is clean, organized, and welcoming.
 </li>
 <li>
 Answer, screen, and forward calls/messages promptly and professionally.
 </li>
 <li>
 Greet and assist visitors in a courteous and polite manner.
 </li>
 <li>
 Manage incoming and outgoing post, courier deliveries, and collections.
 </li>
 <li>
 Report any maintenance issues to the appropriate department.
 </li>
 <li>
 Coordinate coverage for reception when needed.
 </li>
 </ul>
 
 
 
 
 
 Administrative Support
 
 
 <ul>
 <li>
 Monitor and replenish office supplies, including stationery, refreshments, and other essentials.
 </li>
 <li>
 Manage and implement the internal event calendar, from small initiatives to larger engagement activities.
 </li>
 <li>
 Update office communication boards or digital displays with relevant information.
 </li>
 <li>
 Oversee meeting room booking systems and ensure rooms are well-maintained.
 </li>
 <li>
 Provide general administrative assistance to various departments as required.
 </li>
 </ul>
 
 
 
 
 
 Internal Communications &amp; HR Support
 
 
 <ul>
 <li>
 Manage internal HR communications via company channels such as internal messaging platforms or notice boards.
 </li>
 <li>
 Assist with HR projects and ad-hoc administrative tasks.
 </li>
 <li>
 Support engagement initiatives and internal campaigns.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Minimum of secondary education.
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 At least
 
 1 year of experience
 
 in a similar front-desk, administrative, or office coordination role.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Knowledge
 
 
 <ul>
 <li>
 Proficiency in MS Office applications.
 </li>
 </ul>
 
 
 
 
 
 Skills
 
 
 <ul>
 <li>
 Strong verbal and written communication skills.
 </li>
 <li>
 Excellent interpersonal skills with the ability to interact at all organizational levels.
 </li>
 <li>
 Highly organized with strong coordination abilities.
 </li>
 <li>
 Ability to prioritize tasks and manage time effectively.
 </li>
 <li>
 Basic social media and internal communication platform skills.
 </li>
 </ul>
 
 
 
 
 
 Personal Attributes
 
 
 <ul>
 <li>
 Professional appearance and demeanor.
 </li>
 <li>
 Friendly, approachable, and customer-service-oriented.
 </li>
 <li>
 Flexible, proactive, and adaptable in a fast-paced environment.
 </li>
 <li>
 Collaborative team player with a can-do attitude.
 </li>
 <li>
 Ability to remain calm and efficient under pressure.
 </li>
 </ul>
 
 
</div>

Saudi AZM

<div>To serve as the first point of contact for visitors and callers, providing a
professional, welcoming, and efficient reception service that reflects AZM&rsquo;s
corporate image and values.
The Receptionist ensures smooth coordination of front-desk operations, visitor
management, and administrative support in compliance with Saudi workplace,
security, and data privacy standards.<ul><li> 
Front Desk &amp; Visitor Management</li></ul><ul><li>
Greet and register visitors; issue access badges per policy.</li><li>
Maintain a professional reception area and notify staff of arrivals.</li><li>
Coordinate with Security to ensure compliance with safety and confidentiality standards.</li></ul>
2. Communication &amp; Call Handling<ul><li>
Manage incoming calls and direct them to the appropriate departments.</li><li>
Respond to general inquiries and manage emails via info@azm.sa and reception@azm.sa.</li></ul>
3. Administrative &amp; Logistical Support<ul><li>
Assist with courier coordination, document distribution, and mail tracking.</li><li>
Support room bookings, refreshments, and event logistics.</li><li>
Maintain contact lists of internal departments and vendors.</li></ul>
4. Compliance &amp; Record-Keeping<ul><li>
Keep visitor logs and delivery records in line with data and security policies.</li><li>
Follow HSE and emergency procedures.</li><li>
Report incidents or issues to the Facility Supervisor.</li></ul></div>

Receptionist – AZM Headquarters

Explore 175+ Front desk representative in Riyadh this November. Find roles across top companies and apply now to boost your career.

175 front desk representative jobs IN Riyadh

Front Desk Agent - Arabic Speaker

Front Desk Agent (Local)

Front Desk Agent (Local)

Front Desk Receptionist

Front Desk Receptionist

Front Desk Receptionist

Receptionist – AZM Headquarters