entry-level medical sales representative

front desk agent

3 pm -11 pm front desk agent $15.00 Jobs in Tampa

3 pm -11 pm front desk agent $15.00

call center representative

chiropractic assistant/front desk receptionist Jobs in Tampa

front desk representative

Brandon Medical Care

Job Summary We are seeking a dynamic and bilingual Front Desk Receptionist to be the welcoming face of our organization. In this energetic role, you will manage front desk operations, handle multi-line phone systems, and provide exceptional customer support to visitors and staff alike. Your organizational skills and office management expertise will ensure smooth daily operations, creating a positive first impression for everyone who walks through our doors. This paid position offers an exciting opportunity to develop your administrative skills in a vibrant, fast-paced environment.Responsibilities<ul><li>Greet visitors warmly and direct them appropriately, ensuring a professional and friendly atmosphere at all times </li><li>Answer multi-line phone systems promptly, providing accurate information or routing calls efficiently </li><li>Manage appointment scheduling and calendar coordination using tools like Google Workspace and Microsoft Office </li><li>Perform data entry, filing, and maintain organized records to support office operations </li><li>Handle incoming and outgoing correspondence, including proofreading documents for accuracy and clarity </li><li>Support office management tasks such as supply inventory, mail distribution, and basic bookkeeping using QuickBooks or similar software </li><li>Provide excellent customer service by addressing inquiries with professionalism and courtesy, supporting both internal teams and external clients</li></ul>Qualifications<ul><li>Proven experience in front desk or administrative roles with strong clerical skills </li><li>Bilingual proficiency in English and another language (preferably Spanish) is required </li><li>Excellent computer literacy with proficiency in Microsoft Office (Word, Excel, Outlook), Google Workspace, and data entry skills </li><li>Familiarity with multi-line phone systems, office management procedures, and customer support best practices </li><li>Strong organizational skills with the ability to prioritize tasks effectively and manage time efficiently </li><li>Attention to detail for proofreading documents and maintaining accurate records </li><li>Previous experience as a medical or dental receptionist or personal assistant is a plus but not required </li><li>Demonstrated professionalism in phone etiquette, customer service, and office communication</li></ul>Join us to be part of a lively team dedicated to delivering outstanding service while advancing your administrative career!Pay: $16.00 - $17.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Front Desk Receptionist - Bilingual

Westchase Surgery Center

Position SummaryThe Front Desk Staff member plays a key role in ensuring a smooth and efficient experience for patients and clinical teams. This position involves patient check-in and registration, insurance verification, surgical scheduling coordination, and general administrative support to maintain the daily flow of the center.Key Responsibilities<ul><li>Greet and check in patients in a courteous, professional manner.</li><li>Verify insurance eligibility, benefits, and obtain pre-authorizations as needed.</li><li>Build and maintain accurate patient charts and electronic records.</li><li>Conduct pre-admission and pre-operative phone calls with patients.</li><li>Coordinate surgical schedules with the clinical coordinator, physicians, and doctors&rsquo; offices.</li><li>Communicate with patients, physicians, and staff to ensure accurate scheduling and documentation.</li><li>Answer incoming phone calls, route messages, and respond to inquiries promptly.</li><li>Organize and maintain fax communications, including routing and filing documents appropriately.</li><li>Assist with front office administrative duties as assigned to support the overall operations of the center.</li></ul>Job Type: Full-timePay: $18.00 - $20.00 per hourExpected hours: No less than 40 per weekBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Front Desk Staff

Hyatt

<div>
 
 Job Description:
 
 
 
 Check in and check out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry.
 
 
 
 JOB DUTIES:
 
 Maintain complete knowledge at all times of:
 
 
 <ul>
 <li>
 All hotel features, services, hours of operation
 </li>
 <li>
 All room types, numbers, layout, decor, appointments and location
 </li>
 <li>
 All room rates, special packages and promotions
 </li>
 <li>
 Daily house count and expected arrivals/departures
 </li>
 <li>
 Room availability status for any given day
 </li>
 <li>
 Scheduled daily group activities
 </li>
 <li>
 Maintain complete knowledge and comply with all hotel and departmental policies and procedures
 </li>
 <li>
 Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times
 </li>
 <li>
 Meet with supervisor to review daily assignments and priorities
 </li>
 <li>
 Meet with departing Front Desk Agent to review business status and follow up items
 </li>
 <li>
 Access all function of computer system according to established procedures and standards
 </li>
 <li>
 Set up work station with necessary supplies; maintain cleanliness throughout shift
 </li>
 <li>
 Answer department telephone within three rings, using correct greeting and telephone etiquette
 </li>
 <li>
 Promote positive guest relations to all individuals approaching the Front Desk
 </li>
 <li>
 Accommodate all requests for information in a congenial manner
 </li>
 <li>
 Process all guest check ins according to established hotel requirements
 </li>
 <li>
 Confirm reservation in system and review all noted information
 </li>
 <li>
 For guests without a reservation, sell a room type as agreed upon
 </li>
 <li>
 Register guest in computer and generate a registration card
 </li>
 <li>
 Verify registration card information with guest, obtain back up information for guest credit or payment method and input into system; collect cash when designated
 </li>
 <li>
 Assign guest rooms
 </li>
 <li>
 Advise guest of any messages, mail, faxes, etc. received for them
 </li>
 <li>
 Inform guest of room safe and mini bar key and room key procedures
 </li>
 <li>
 Issue parking passes validate valet parking tickets and enter information in computer
 </li>
 <li>
 Communicate services and amenities included in packages to guests on packages
 </li>
 <li>
 Obtain proper identification for tax exempt guests and attach form to registration card
 </li>
 <li>
 Obtain guest signature for designated paperwork
 </li>
 <li>
 Obtain Bell Person to escort guest and transport their luggage to the room
 </li>
 <li>
 Maintain guest history files on all guests
 </li>
 <li>
 Communicate VIP arrivals to designated personnel for escort and delivery of amenities
 </li>
 <li>
 Set up accurate accounts for each guest checking in according to their requirements (sharing, separate room, tax, incidentals)
 </li>
 <li>
 File registration cards and vouchers in bucket by room number
 </li>
 <li>
 Extend every effort to obtain satisfactory alternative accommodations for guests with reservations when the hotel cannot accommodate them. Follow established procedures for "walking" guests
 </li>
 <li>
 Accommodate room changes expediently
 </li>
 <li>
 Handle guest complaints according to the six step procedures, ensuring guest satisfaction
 </li>
 <li>
 Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up within 20 minutes to ensure completion and guest satisfaction
 </li>
 <li>
 Take, record, and relay messages accurately, completely and legibly. Distribute hotel personnel messages to appropriate individuals
 </li>
 <li>
 Offer detailed information on the voice mail system to callers and guests wishing to leave message
 </li>
 <li>
 Accept and record wakeup call requests; deliver to PBX
 </li>
 <li>
 Issue safe deposit boxes to guests and ensure security of keys
 </li>
 <li>
 Distribute all guest and department mail
 </li>
 <li>
 Monitor, send and distribute guest faxes
 </li>
 <li>
 Document and confirm reservations and cancellations
 </li>
 <li>
 Block rooms in the computer and follow through on designated requirements
 </li>
 <li>
 Pre-register designated guests and prepare key packets
 </li>
 <li>
 Communicate pertinent guest information to designated departments/personnel (special requests, amenity delivery)
 </li>
 <li>
 Generate, print and distribute daily and weekly reports
 </li>
 <li>
 Resolve discrepancies on the room status report with Housekeeping
 </li>
 <li>
 Match the bucket check to in house guest ledger report; report discrepancies to manager
 </li>
 <li>
 Process all check outs according to established hotel requirements
 </li>
 <li>
 Resolve any late charges
 </li>
 <li>
 Present folio to guest and resolve any disputed charges
 </li>
 <li>
 Settle guest accounts following Accounting procedures
 </li>
 <li>
 Retrieve guest room key from guests
 </li>
 <li>
 Request guest comments on their stay
 </li>
 <li>
 Process express check outs throughout the shift
 </li>
 <li>
 Handle requests for late check outs according to established hotel procedures
 </li>
 <li>
 Conduct group check ins and outs according to established hotel procedures
 </li>
 <li>
 Assist all departments and executives in obtaining appropriate information regarding groups, inventory and guest information
 </li>
 <li>
 File guest room keys and ensure the safe keeping of keys at the Front Desk
 </li>
 <li>
 Adhere to all cashiering procedures
 </li>
 <li>
 Process adjustment vouchers, paid outs, correction vouchers, miscellaneous charges
 </li>
 <li>
 Make change for guests
 </li>
 <li>
 Cash guests' personal checks/travelers checks
 </li>
 <li>
 Post charges
 </li>
 <li>
 Settle room accounts
 </li>
 <li>
 Run closing reports
 </li>
 <li>
 Count bank at end of shift
 </li>
 <li>
 Complete designated cashier reports
 </li>
 <li>
 Balance receipts
 </li>
 <li>
 Drop receipts
 </li>
 <li>
 Secure bank
 </li>
 <li>
 Legibly document pertinent information in the log book
 
 
 
 </li>
 </ul>
 
 MINIMUM REQUIREMENTS
 
 
 
 <ul>
 <li>
 High school graduate or equivalent
 </li>
 <li>
 Previous experience in customer service.
 </li>
 <li>
 Must be able to compute accurate mathematical calculations
 </li>
 <li>
 Must be able to clearly communicate in English with guests, visitors, management and coworkers to their understanding, both in person and by telephone.
 </li>
 <li>
 Must be able to provide legible communication and directions
 </li>
 <li>
 Some college or training in hospitality industry.
 </li>
 <li>
 Ability to input and access data in computer.
 </li>
 <li>
 Ability to understand guest inquiries and provide responses.
 </li>
 <li>
 Ability to promote positive relations with all individuals who approach the Front Desk
 </li>
 <li>
 Ability to focus on guests' needs, remaining calm and courteous
 </li>
 <li>
 Ability to think clearly, quickly and make concise decisions
 </li>
 <li>
 Ability to prioritize, organize and follow up
 </li>
 <li>
 Ability to work well under pressure of constant frequent arrivals and departures
 </li>
 <li>
 Ability to focus attention on details
 </li>
 <li>
 Ability to maintain confidentiality of all guests and hotel information
 </li>
 <li>
 Ability to ensure security of guest room access
 </li>
 <li>
 Ability to remain stationary at assigned post for extended periods of time
 </li>
 <li>
 Ability to work cohesively with other departments and coworkers as part of a team Employees must fulfill their performance standards for this position and comply with company policies, rules and procedures of the hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. The job description is intended to describe the general nature and work responsibilities of the position. This job description and duties of this position are subject to change, modification and addition as deemed necessary by the hotel. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other hotel/company officials.
 
 
 
 </li>
 </ul>
 
 Please Apply at
 
 : https://www.hriproperties.com/careers/ then click on Lodging Careers. In the search box, type Tampa, select job and Apply.
 
 
 
 Job Type:
 
 Full-time
 
 
 
 Benefits:
 
 
 
 <ul>
 <li>
 401(k)
 </li>
 <li>
 401(k) matching
 </li>
 <li>
 Dental insurance
 </li>
 <li>
 Employee assistance program
 </li>
 <li>
 Employee discount
 </li>
 <li>
 Flexible spending account
 </li>
 <li>
 Health insurance
 </li>
 <li>
 Health savings account
 </li>
 <li>
 Life insurance
 </li>
 <li>
 Paid time off
 </li>
 <li>
 Parental leave
 </li>
 <li>
 Retirement plan
 </li>
 <li>
 Tuition reimbursement
 </li>
 <li>
 Vision insurance
 
 
 
 </li>
 </ul>
 
 Work Location:
 
 In person
 
 
 This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.
</div>

Front Desk Agent

Sailport Waterfront Suites

Do you like people and does helping them enjoy their stay in the Tampa Bay Area excite you? Sailport Waterfront Suites is seeking a front desk agent to help our guests make great memories whether they are travelling for business or leisure.Position Purpose:The Front Desk Agent is often the first person to interact with guests, so as the friendly face of the hotel it is imperative that exceptional customer service is provided. The front desk agent must have a relatable personality and a great desire to work with people. They are responsible for communicating in a welcoming and efficient manner, while ensuring that guests&rsquo; needs are properly addressed.Essential Front Desk Agent Job Functions:<ul><li>Use Provident Hotels &amp; Resorts standards to provide a first-rate guest experience for all guests.</li><li>Maintain a professional appearance and cordial welcoming attitude to all guest, employees and staff member of the hotel.</li><li>Provide information to guests about hotel policies, services and amenities.</li><li>Knowledge of room rates, packages, discounts and walking procedures.</li><li>Selling and upselling rooms to &ldquo;walk-in&rdquo; customers.</li><li>Entering/changing reservation information on the computer system.</li><li>Following procedures concerning posting charges to guest accounts and acceptable forms of payment. (Credit card, cash, direct bill, etc.)</li><li>Operating hotel phone system. Use established greeting when answering the phone or meeting guests in person. Speak with attitude of warmth and friendliness. Find a way to say &quot;yes&quot; to their needs if you are reasonably able to do so. Look for ways to be helpful and courteous.</li><li>Sets and records wakeup calls.</li><li>Handle guest complaints and, in cases that require further assistance, direct information to the proper department head and note it in the daily shift pass down.</li><li>Maintain daily transportation logs.</li><li>Complete daily deposits and makes drops after each shift.</li><li>Complete bucket check and other shift reports on the daily checklist.</li><li>Practice good housekeeping of Front Desk, lobby area and immediate work area.</li><li>You will process all guest check-ins, and verify registration information with the guest.</li><li>Read daily pass-down log is aware of daily activities and meetings taking place in the hotel.</li><li>Communicate with housekeeping and maintenance departments to ensure prompt responses to guests&rsquo; needs.</li><li>You are a part of the property&rsquo;s security team and are responsible to report any potential safety or security hazards to management immediately. Know all emergency procedures to follow and how to respond in the event of different types of emergencies.</li></ul>Attendance<ul><li>Front desk agents often work varied shifts including weekends and holidays.</li><li>Employees are expected to arrive on time and be in complete uniform for all schedule shifts.</li><li>Employees are not allowed to punch in earlier or leave later than their scheduled shift unless authorized by their immediate supervisor.</li></ul>Physical Demands:<ul><li>Requires standing for long periods of time.</li></ul>Qualification Standards/Experience:To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The company reserves the right to modify positions, duties, schedules, and shifts based on the needs of the operation.<ul><li>Education and/or Experience: High School diploma or equivalent -minimum 1 year of experience or prior job related experience</li><li>Language skills: Bilingual a plus but not necessary-must be able to communicate fluently in English.</li><li>Mathematical Skills: The ability to calculate figures and amounts such as discounts, interest, commissions, percentages etc.</li><li>Reasoning Ability: Abilities to apply common sense and understand to carry out instructions furnished in written, oral or diagram form.</li></ul>Other:The duties in this job description constitute a framework of reference for the employee, nevertheless employees&rsquo; duties/tasks are not limited to the items herein, and management reserves the right to modify such based on the needs of the company.Job Type: Full-timePay: $16.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

3 pm -11 pm Front Desk Agent $15.00

Embassy Suites by Hilton Tampa Downtown Convention Center

<div>
 During third shift, greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in the hotel. Upgrades guests and promotes hotel services and amenities. Completes the registration process, codes electronic keys, and makes appropriate selection of rooms based on guest needs. Promotes and administers Marketing Programs for arriving guests. Ensures guest knows location of room and arranges for team member to accompany guest to room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest.
 
 
 
 What are we looking for?
 
 
 
 Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
 
 
 <ul>
 <li>
 Hospitality - We're passionate about delivering exceptional guest experiences.
 </li>
 <li>
 Integrity - We do the right thing, all the time.
 </li>
 <li>
 Leadership - We're leaders in our industry and in our communities.
 </li>
 <li>
 Teamwork - We're team players in everything we do.
 </li>
 <li>
 Ownership - We're the owners of our actions and decisions.
 </li>
 <li>
 Now - We operate with a sense of urgency and discipline
 
 
 
 </li>
 </ul>
 In addition, we look for the demonstration of the following key attributes:
 
 
 <ul>
 <li>
 Quality
 </li>
 <li>
 Productivity
 </li>
 <li>
 Dependability
 </li>
 <li>
 Customer Focus
 </li>
 <li>
 Adaptability
 
 
 
 </li>
 </ul>
 Required Experience:
 
 
 <ul>
 <li>
 Minimum 6 months Night Audit experience
 </li>
 <li>
 Industry Experience: Minimum 1 year of hotel front office experience
 
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Prior Hilton/OnQ experience
 </li>
 <li>
 Hospitality Degree, any focus
 
 
 
 </li>
 </ul>
 Required Qualifications:
 
 
 <ul>
 <li>
 Must have a flexible schedule, weekends, holidays and overnight availability
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Embassy Suites Tampa Downtown Convention Center
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Embassy Suites by Hilton
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Overnight Front Desk Agent - Embassy Suites Tampa Downtown Convention Center

HEI Hotels & Resorts

<div>About Us
Elevate your experience in the heart of Tampa at Aloft Tampa Downtown, where convenience meets excitement. Situated amidst the city's vibrant pulse, our location provides easy access to premier destinations such as Busch Gardens, Tampa Theatre, and the iconic Tampa Riverwalk. Join our dynamic team and enjoy a range of benefits including complimentary on-site parking, generous paid time off, flexible holiday programs, and exclusive access to Marriott's discounted hotel room program spanning thousands of locations worldwide.
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! 
 
We value U.S. military experience and invite all qualified military candidates to apply.
Overview
Assist guests with arrival and departure from hotel, while providing positive guests experiences.<h2 class="jobSectionHeader">
Essential Duties and Responsibilities</h2><ul><li>
Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.</li><li>
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. &bull;Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.</li><li>
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. &bull;Accept and record vouchers, traveler&rsquo;s checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.</li><li>
Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.</li><li>
Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.</li><li>
Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.</li><li>
Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.</li><li>
Comply with attendance rules and be available to work on a regular basis.</li><li>
Perform any other job-related duties as assigned.</li></ul>
Qualifications and Skills
<ul><li>Hotel experience preferred.</li><li>
Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.</li><li>
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.</li><li>
Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodation.</li><li>
Ability to access and accurately input information using a moderately complex computer system.</li><li>
Ability to observe and detect signs of emergency situations.</li><li>
Ability to establish and maintain effective working relationships with associates, customers and patrons.</li><li>
Effective verbal and written communication skills.</li><li>
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.</li></ul>
Compensation
Tipped/Service Charge Eligible? No
Discretionary Performance Bonus Eligible? No
Benefits<div><div><div>
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! 
 
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.</div></div></div>
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</div>

Cano Health

<div>It's rewarding to be on a team of people that truly believe in making an impact!
We are committed to building the best primary care environment for patients and are seeking healthcare enthusiasts to join us.
Job Summary
The Front Desk Coordinator serves as the first point of contact for patients, visitors, and callers at the clinic. This role is responsible for providing exceptional customer service while performing a range of administrative, clerical, and data entry duties, including patient intake, insurance verification, and appointment scheduling. The Coordinator ensures smooth front-desk operations and supports the clinical team in delivering high-quality, patient-centered care.
Essential Duties &amp; Responsibilities
Administrative Responsibilities<ul><li>
Patient Intake and Onboarding</li><li>
Create new patient profiles in the EMR system.</li><li>
Conduct welcome calls and schedule initial appointments.</li><li>
Mail welcome packages to new patients.</li><li>
Obtain required annual consents and patient signatures.</li><li>
Encourage and assist patients with Patient Portal enrollment.</li><li>
Coordinate translation services as needed (e.g., Propia app).</li></ul>
Scheduling and Visit Management<ul><li>
Greet patients and visitors warmly, creating a welcoming and professional environment</li><li>
Address patients concerns or complaints and escalate issues appropriately</li><li>
Schedule a variety of appointments (e.g., TOC, AWVs, sick visits, in-house services).</li><li>
Master scheduling workflows, including same-day visit protocols.</li><li>
Follow all scheduling guidelines; act as the &ldquo;Pit Boss&rdquo; of the schedule.</li><li>
Obtain Health Center Manager approval for scheduling exceptions (e.g., double-booking).</li><li>
Assist with appointment confirmation calls and transportation scheduling.</li><li>
Reschedule all no-shows within 24 hours.</li><li>
Update visit status types in the EMR (eCW) promptly.</li><li>
Support scheduling for special events (e.g., mammogram and DRE campaigns).</li></ul>
Data Accuracy &amp; System Proficiency<ul><li>
Perform demographic verification during patient check-in.</li><li>
Ensure accurate entry of demographics, insurance, and Patient Hub information.</li><li>
Scan and file all documents and ID photos correctly.</li><li>
eFile documents within 48 hours of receipt.</li><li>
Monitor fax inbox for incoming clinical documents.</li><li>
Clear Jellybean inboxes daily.</li></ul>
Insurance and Financial Transactions<ul><li>
Document insurance verification results in the EMR.</li><li>
Collect co-payments and coinsurance in accordance with policy.</li><li>
Run and reconcile end-of-day financial reports.</li></ul>
Outbound Communications and Follow-up<ul><li>
Make outbound calls to support care initiatives (e.g., AWVs, HEDIS screenings).</li><li>
Follow up with patients within 3&ndash;7 days post-discharge to confirm TOC appointments.</li><li>
Confirm follow-up appointments and ensure referral coordination at check-out.</li></ul>
Phone Operations<ul><li>
Answer and route incoming calls appropriately.</li><li>
Take messages, assist callers, and properly document/disposition each call.</li><li>
Respond to inquiries in person, over the phone and via email with professionalism and accuracy</li></ul>
Additional Duties &amp; Responsibilities<ul><li>
Supports operations, patient/client experience, and communication at the center level.</li><li>
Keep the front desk, lobby and patient facing areas clean, organized and well stocked Monitor and request office supplies as necessary</li><li>
Complete other duties at the discretion of management,&quot; or &quot;Perform all other duties assigned by supervisor or manager.</li></ul>
Education &amp; Experience<ul><li>
High School Diploma or equivalent required.</li><li>
Minimum of one (1) year experience in a healthcare or medical office setting.</li><li>
Knowledge of medical insurance, Medicaid/Medicare, and EMR systems preferred.</li><li>
BLS Certification, be able to respond to medical emergencies (Preferred)</li><li>
Training in gait support, proper lifting techniques, and ADA compliance.</li><li>
Microsoft Office Suite: Power BI, Excel, Word, Teams, PowerPoint.</li></ul>
Education Requirements
Required/Preferred
Education Level
Discipline
Required
High School Diploma
Knowledge, Skills &amp; Proficiencies<ul><li>
Microsoft Office Suite: Power BI, Excel, Word, Teams, PowerPoint.</li><li>
Strong communication and customer service skills.</li><li>
Detail-oriented with a commitment to data accuracy.</li><li>
Ability to multitask in a fast-paced clinical environment.</li><li>
Technical proficiency in all required systems and software tools.</li><li>
Electronic Medical Records (EMR) system (e.g., eCW) &ndash; Superuser level.</li><li>
Call Center Communications system - (Ring Central)</li><li>
Transportation scheduling software (e.g., TripMaster).</li><li>
Oracle (Expenses).</li><li>
Health Plan, Specialist, and Diagnostic Center Portals.</li><li>
HR platform (e.g., Workday).</li><li>
Availity and other insurance/eligibility portals.</li><li>
Alarm and security monitoring systems.</li><li>
Bilingual (English and Spanish) preferred.</li><li>
Cano.Net ticketing system.</li></ul>
Incentive
This position is eligible to receive a performance bonus each calendar year based upon the Company&rsquo;s achievement of certain financial targets and the achievement of metrics relevant to your position. 
Benefits
At Cano Health, we are convinced that our success comes from our amazing team of associates. Our commitment is to offer you an exclusive associate benefit package, which is competitive and affordable, to help you take care of yourself and your family. Our plans include medical, dental and vision benefits, 401(k) retirement savings plan, paid time off, company holidays, short-term and long-term disability, life insurance and many more.
Job Requirements
Physical Requirements
This position works under usual office conditions. The associate is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit, walk and occasionally climb. Physical demands include ability to lift up to 50 lbs. The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Conditions
Must be able to perform essential functions such as typing, standing, sitting, stooping, and occasionally climbing
Travel Required
Amount of Expected Travel
Details
Yes
0-25%
Flexibility to travel to clinical sites as needed
Tools &amp; Equipment Used
Computer and peripherals, standard and customized software applications and tools, and usual office equipment.
Disclaimer
The duties and responsibilities described above are designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain, or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. Cano Health is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Join our team that is making a difference!
Please see Cano Health&rsquo;s Notice of E-Verify Participation and the Right to Work post here</div>

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