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assistant front office manager Jobs in Kuwait City

assistant front office manager

assistant manager – hotel lounge Jobs in Kuwait City

assistant manager – hotel lounge

client experience and sales Jobs in Kuwait City

client experience and sales

front office manager

guest experience expert front desk agent

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>26094362<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Al Shuhada Street P.O. Box 26302, Kuwait City, Kuwait, Kuwait, 13124<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<br>
<p></p><div><div><p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.</p><p><br>
</p><p>No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work,<b> begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.<br>
</p><div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Guest Experience Expert - Front Desk Agent

IHG Hotels & Resorts

<div>
 <strong>
  People
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  <br/>
 </strong>
 <ul>
  <li>
   Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
  </li>
  <li>
   Guest Experience Manager to inspect the condition and cleanliness of hotel vehicles on daily bases
  </li>
  <li>
   Assure that Hotel entrance and Public Area are to be kept clean at all times
  </li>
  <li>
   Guest Experience Manager personally review the activities and events of the hotel and assure proper preparation at all times
  </li>
  <li>
   Guest Experience Manager to personally review VIP in house guests list and arrival list and VIP Rooms allocations
  </li>
  <li>
   Perform a minimum of 5 courtesy calls per day and log it in Guest Relations logbook
  </li>
  <li>
   Encourage guest to post their reviews on Trip-Advisor and Facebook
  </li>
  <li>
   Inspect a minimum of two rooms per day covering all aspects related to cleanliness, settings, room condition, maintenance, as per hotel standards
  </li>
  <li>
   Upsell late Check-Out
  </li>
  <li>
   Check on daily bases on staff Hygiene and assure all staff are compliant with grooming and Hygiene standards
  </li>
  <li>
   Train colleagues on regular bases and assure that all Front Office colleagues are well trained and implementing the Hotel / Front Office policies and procedures particular the Credit Authorization Policy
  </li>
  <li>
   Guest Experience Manager to carry total responsibility to ensure all city-ledger invoice are supported with correct back-up document LPO (letter Purchase Order)
  </li>
  <li>
   Guest Experience Manager ensures 100% compliance of brand standards for Guest arrival experience such as greeting and calling guest by name
  </li>
  <li>
   Guest Experience Manager must assure that all guest feedback is logged in the FO log book prior to leaving duty / shift turnover with proper communication in place
  </li>
  <li>
   Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition
  </li>
  <li>
   Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
  </li>
  <li>
   Provides functional assistance and direction to all departments.
  </li>
  <li>
   Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
  </li>
  <li>
   Supervises and directs Reception and Reservations personnel.
  </li>
  <li>
   Supports and assists Front Office personnel and all departments at peak periods.
  </li>
  <li>
   Ensures VIPs and priority club guests receive special attention
  </li>
  <li>
   Inspects front of house and back of house regularly for cleanliness.
  </li>
  <li>
   Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
  </li>
  <li>
   Provides input for Front Office meetings.
  </li>
  <li>
   Promotes inter-hotel sales and in-house facilities.
  </li>
  <li>
   Checks billing instructions and monitors guest credit
  </li>
  <li>
   Analyses and approves discounts and rebates.
  </li>
  <li>
   Analyses the rate variance report to ensure rooms revenue control
  </li>
  <li>
   Takes action with the Property Management Systems (PMS) in emergency situation.
  </li>
  <li>
   Ensures front line staffs comply with FIT Marketing techniques and maximize sales.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsible Business
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 </strong>
 <ul>
  <li>
   Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner
  </li>
  <li>
   Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel
  </li>
  <li>
   Perform other duties as assigned. May also serve as manager on duty
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Accountability
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   This job is the top Front Office job and may report to a Director of Rooms at a large luxury or resort hotel. Typically supervises front desk agents, and porter/shuttle services, reservations, PBX, etc. May oversee a team
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Financial Management
  <br/>
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 </strong>
 <ul>
  <li>
   Under the assistance of the senior Finance Manager co-ordinate the preparation of the Departmental annual budget and work to achieve the budget by monitoring and controlling the departmental operations, considering revenue and expenditure
   <br/>
   <br/>
  </li>
 </ul>
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>


Guest Experience Manager - CP

Millennium Hotel & Convention Centre Kuwait

<div>
 As an F&amp;B Associate, you play a crucial role in ensuring exceptional guest experiences by providing efficient and friendly food and beverage service. Your responsibilities include taking orders, serving meals, and maintaining a clean and organized dining environment. You will collaborate with team members to deliver high-quality service and contribute to the overall success of the F&amp;B operations.
 <br/>
 <br/>
 <strong>
  Key Job Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Greet and welcome guests in a friendly and professional manner.
  </li>
  <li>
   Take customer orders, answer questions, and make menu recommendations.
  </li>
  <li>
   Relay orders to the kitchen and ensure accurate and timely delivery of food and beverages.
  </li>
  <li>
   Serve meals and drinks in accordance with established standards and presentation guidelines.
  </li>
  <li>
   Handle guest inquiries, concerns, and requests promptly and courteously.
  </li>
  <li>
   Maintain a clean and organized dining area, including setting up tables and clearing dishes.
  </li>
  <li>
   Collaborate with kitchen and the F&amp;B team to ensure smooth coordination of service.
  </li>
  <li>
   Upsell menu items and promote special promotions to enhance the guest experience.
  </li>
  <li>
   Process customer payments and handle cash transactions accurately.
  </li>
  <li>
   Follow hygiene and safety guidelines to ensure a clean and safe working environment.
  </li>
  <li>
   Assist in restocking and replenishing supplies as needed.
  </li>
  <li>
   Work collaboratively with team members to achieve overall F&amp;B goals and guest satisfaction.
  </li>
  <li>
   Uphold environmental, health, and safety standards in alignment with organizational policies.
  </li>
  <li>
   Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.
  </li>
 </ul>
</div>


F&B Associate

<div>
 <ul>
  <li>
   Answering incoming calls in a timely and professional manner.
  </li>
  <li>
   Directing calls to the appropriate department or guest room.
  </li>
  <li>
   Handling guest inquiries and providing accurate information about the hotel&rsquo;s services and amenities.
  </li>
  <li>
   Assisting guests with making reservations, dining arrangements, and other services.
  </li>
  <li>
   Logging all wake-up call requests and performing wake-up call services.
  </li>
  <li>
   Recording and relaying messages accurately to the appropriate recipients.
  </li>
  <li>
   Managing emergency calls and following the hotel&rsquo;s emergency procedures.
  </li>
  <li>
   Maintaining a log of all calls received and made for record-keeping and future reference.
  </li>
  <li>
   Providing concierge services such as restaurant recommendations and booking transportation.
  </li>
  <li>
   Maintaining an up-to-date knowledge of the hotel&rsquo;s facilities, services, and local attractions.
  </li>
  <li>
   Ensuring all equipment and systems are functioning properly and reporting any technical issues.
  </li>
  <li>
   Assisting with guest complaints or issues, escalating to the appropriate manager when necessary.
  </li>
  <li>
   Following all company policies and procedures, ensuring uniform and personal appearance are clean and professional, and maintaining confidentiality of proprietary.
   <br/>
   <br/>
  </li>
 </ul>
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>


Telephone Operator

Career Land Center

<div><div><p>A 5-star luxury hotel in Kuwait is seeking an Assistant Manager to support the daily operations of its lounge outlet, ensuring a consistently high standard of guest service and ambiance.
</p><h4 class="jobSectionHeader"><b>Key Responsibilities
</b></h4><ul><li>Support daily operations and service standards within the lounge
</li><li>Assist in supervising and training lounge staff
</li><li>Ensure guest service, presentation, and ambiance meet luxury brand standards
</li><li>Monitor stock levels and coordinate with suppliers as needed
</li><li>Handle guest requests and resolve issues promptly
</li><li>Support scheduling and shift coverage for the outlet
</li></ul><h4 class="jobSectionHeader"><b>Requirements
</b></h4><ul><li>Must have relevant experience in a similar F&amp;B or lounge management role
</li></ul><h4 class="jobSectionHeader"><b>Benefits
</b></h4><ul><li>Furnished shared accommodation (rent and limited utilities included)
</li><li>Airline ticket allowance every 24 months of service
</li><li>30 days' annual vacation as per Kuwait Labour Law
</li><li>Arabic language allowance for eligible work days
</li><li>Local government medical insurance and workmen's compensation
</li><li>Duty meals provided
</li><li>Complimentary nights at partner hotels within the group after 90 days of service
</li><li>Fitness centre and sports facilities available at staff accommodation
</li><li>End-of-service gratuity as per Kuwait Labour Law
</li><li>Uniform laundry and dry cleaning provided
</li><li>Overtime compensated in hours
</li><li>50% discount on F&amp;B at select outlets (with prior booking)
</li><li>No probation period for internal transfers within the hotel group; 3 months for external hires
</li><li>15 public holidays per year
</li><li>Monthly service charge distribution based on days worked
</li><li>Sick leave after 90 days of employment (tiered pay schedule)
</li><li>3 months' termination notice (or pay in lieu)
</li><li>48-hour work week with 2 days off per week
</li><li>Annual salary review in line with hotel policy</li></ul></div></div>

Assistant Manager – Hotel Lounge

<div>
 <strong>
  People
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Supervise and support the restaurant team during daily operations to ensure efficient and professional service.
  </li>
  <li>
   Assist in training, coaching, and developing colleagues to improve performance and service standards.
  </li>
  <li>
   Conduct daily briefings and allocate duties to ensure smooth operations.
  </li>
  <li>
   Foster a positive working environment and encourage teamwork across all departments.
  </li>
  <li>
   Ensure colleagues comply with hotel policies, grooming standards, and IHG service expectations.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Financial
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Support the Restaurant Manager in achieving departmental revenue and profitability targets.
  </li>
  <li>
   Monitor stock usage and minimize wastage through effective inventory control.
  </li>
  <li>
   Ensure accurate billing, cashiering procedures, and cash handling practices.
  </li>
  <li>
   Assist with inventory counts and ordering of restaurant supplies when required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Guest Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deliver exceptional guest service by ensuring prompt, courteous, and personalized service at all times.
  </li>
  <li>
   Welcome and engage with guests, addressing inquiries and resolving concerns promptly and professionally.
  </li>
  <li>
   Monitor service quality to ensure compliance with IHG brand standards.
  </li>
  <li>
   Handle guest complaints efficiently and escalate concerns when necessary.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Operations
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Oversee daily restaurant operations, ensuring cleanliness, organization, and readiness before each service period.
  </li>
  <li>
   Ensure tables, buffet displays, and service stations are properly set up and maintained.
  </li>
  <li>
   Coordinate with the kitchen and other departments to ensure timely and accurate food and beverage service.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsible Business
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure compliance with HACCP, food safety, hygiene, sanitation, and health and safety regulations.
  </li>
  <li>
   Promote sustainable work practices by minimizing waste and conserving resources.
  </li>
  <li>
   Maintain a safe, clean, and organized working environment.
  </li>
  <li>
   Perform any other reasonable duties assigned by management to support the operation.
   <br/>
   <br/>
  </li>
 </ul>
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>


Restaurant Supervisor

Crowne Plaza Hotel

<div><div><b>People</b></div><ul><li>Supervise and support the restaurant team during daily operations to ensure efficient and professional service.</li><li>Assist in training, coaching, and developing colleagues to improve performance and service standards.</li><li>Conduct daily briefings and allocate duties to ensure smooth operations.</li><li>Foster a positive working environment and encourage teamwork across all departments.</li><li>Ensure colleagues comply with hotel policies, grooming standards, and IHG service expectations.</li></ul><div><b>
Financial</b></div><ul><li>Support the Restaurant Manager in achieving departmental revenue and profitability targets.</li><li>Monitor stock usage and minimize wastage through effective inventory control.</li><li>Ensure accurate billing, cashiering procedures, and cash handling practices.</li><li>Assist with inventory counts and ordering of restaurant supplies when required.</li></ul><div><b>
Guest Experience</b></div><ul><li>Deliver exceptional guest service by ensuring prompt, courteous, and personalized service at all times.</li><li>Welcome and engage with guests, addressing inquiries and resolving concerns promptly and professionally.</li><li>Monitor service quality to ensure compliance with IHG brand standards.</li><li>Handle guest complaints efficiently and escalate concerns when necessary.</li></ul><div><b>
Operations</b></div><ul><li>Oversee daily restaurant operations, ensuring cleanliness, organization, and readiness before each service period.</li><li>Ensure tables, buffet displays, and service stations are properly set up and maintained.</li><li>Coordinate with the kitchen and other departments to ensure timely and accurate food and beverage service.</li></ul><div><b>
Responsible Business</b></div><ul><li>Ensure compliance with HACCP, food safety, hygiene, sanitation, and health and safety regulations.</li><li>Promote sustainable work practices by minimizing waste and conserving resources.</li><li>Maintain a safe, clean, and organized working environment.</li><li>Perform any other reasonable duties assigned by management to support the operation.</li></ul><div>
</div><p>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Explore 52+ Guest experience expert front desk agent in Kuwait City this August. Find roles across top companies and apply now to boost your career.

52 guest experience expert front desk agent jobs In Kuwait City

Guest Experience Expert - Front Desk Agent

Guest Experience Manager - CP

F&B Associate

Telephone Operator

Assistant Manager – Hotel Lounge

Restaurant Supervisor

Restaurant Supervisor