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client engagement executive

client engagement manager

guest experience manager

Faena

<div>Company Description 
About Faena
Faena creates cultural epicenters&mdash;living stages where art, design, and warm, attentive hospitality convene to craft a feast for the senses. We are a Cultural Embassy that invites guests to seek the extraordinary, shaping worlds that feel profoundly personal, welcoming, and alive.
&ldquo;At Wadi Safar, we are shaping a new world where art, architecture, and nature live in harmony. Guided by a shared respect for culture and craft, this collaboration with Diriyah Company reflects our belief that beauty can elevate everyday life and inspire a new way of living.&rdquo;
&mdash; Alan Faena 
Job Description 
The Role
As Director of Rooms at Faena Wadi Safar, you will be the curator of the guest&rsquo;s lived experience&mdash;shaping moments of arrival, rest, and return with intention, elegance, and emotional depth.
You will lead the Rooms world&mdash;Front Office, Guest Experience, Butler Services, Housekeeping, and Residences&mdash;ensuring that every encounter feels effortless, expressive, and deeply human. Rooted in Saudi culture and hospitality, you will bring Faena&rsquo;s vision to life through presence, ritual, and care.
What You Will Create
A Poetic Guest Journey
Craft an arrival-to-departure experience that feels ceremonial yet natural&mdash;where service anticipates rather than reacts, and every detail speaks softly of care, artistry, and belonging.
Pre-Opening as a Creative Act<ul><li>
Guide the pre-opening of the Rooms division with clarity and intention&mdash;bringing systems, spaces, teams, and rituals into alignment so opening day unfolds with confidence and grace.</li></ul>
A Living House of Hospitality<ul><li>
Shape guestrooms, residences, and public spaces as places of comfort and character&mdash;where Faena&rsquo;s bold design language meets warmth, privacy, and impeccable stewardship.</li></ul>
Service as Ritual<ul><li>
Translate standards into rituals and procedures into moments&mdash;ensuring Butler-led service, housekeeping precision, and guest engagement feel expressive, personal, and memorable.</li></ul>
Teams with Presence<ul><li>
Recruit, inspire, and develop Rooms leaders and colleagues who lead with pride, empathy, and polish&mdash;championing Saudi talent and creating pathways for growth and mastery.</li></ul>
Performance with Grace<ul><li>
Balance artistry with accountability&mdash;driving guest satisfaction, operational excellence, and asset care while honoring the emotional cadence of ultra-luxury hospitality.</li></ul>
A Signature Guest Journey<ul><li>
Design and deliver a seamless, emotionally resonant Rooms experience that transforms stays into lasting memories.</li><li>
Champion personalized service, intuitive anticipation, and Faena&rsquo;s signature rituals across all guest touchpoints.</li><li>
Ensure flawless coordination between Front Office, Housekeeping, Butler, and Guest Services.</li></ul>
Pre-Opening &amp; Operational Readiness<ul><li>
Lead Rooms pre-opening planning, recruitment, training, and operational simulations.</li><li>
Establish SOPs, service sequences, and quality assurance standards aligned with Faena&rsquo;s ultra-luxury positioning.</li><li>
Partner with IT, Engineering, and Housekeeping to ensure systems, rooms, and public areas are opening-ready.</li></ul>
Leadership &amp; Culture<ul><li>
Recruit, inspire, and develop high-performing Rooms leaders and teams.</li><li>
Foster a culture of pride, accountability, and genuine hospitality.</li><li>
Support Saudization goals through mentoring, development, and succession planning.</li></ul>
Performance &amp; Quality Management<ul><li>
Drive Rooms KPIs including guest satisfaction, cleanliness, service consistency, and operational efficiency.</li><li>
Balance service excellence with cost control, labor productivity, and asset protection.</li><li>
Personally oversee VIP arrivals, residents, and high-profile guests.</li></ul>
Collaboration &amp; Community<ul><li>
Work closely with Revenue Management, Sales, Spa, and F&amp;B to ensure a cohesive guest experience.</li><li>
Act as a visible host and cultural ambassador within the hotel and the Diriyah community.</li><li>
Ensure compliance with Saudi regulations, safety standards, and brand requirements.</li></ul> 
Qualifications 
Who You Are<ul><li>
A Saudi National hospitality leader with senior Rooms experience in luxury or ultra-luxury environments.</li><li>
Ideally experienced in pre-opening, with the ability to build structure without sacrificing soul.</li><li>
A natural host who leads through presence, storytelling, and attention to detail.</li><li>
Deeply attuned to Saudi culture, values, and expectations, with confidence navigating stakeholders and teams.</li><li>
Commercially aware, quality-driven, and emotionally intelligent.</li><li>
Fluent in Arabic and English, equally at ease with guests, colleagues, and owners.</li></ul> 
Additional Information 
What&rsquo;s in it for you...<ul><li>
Lots of opportunity to progress and switch it up as part of a global family of brands.</li><li>
Great healthcare, competitive salary, and some nice extra perks across the Ennismore family of brands!</li><li>
Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work</li><li>
The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture</li></ul></div>

Director, Rooms (Saudi National)

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26016388
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Courtyard by Marriott Riyadh Northern Ring Road, Olaya Street, Al Murooj District, Northern Ring Road, Riyadh, Saudi Arabia, Saudi Arabia, 11491VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At Courtyard, we&rsquo;re passionate about better serving the needs of travelers everywhere. It&rsquo;s what inspired us to create the first hotel designed specifically for business travelers, and it&rsquo;s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We&rsquo;re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve &ndash; all while having fun.
 
 
 In joining Courtyard, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Guest Experience Expert

<div>Additional Information 
Job Number26015562 
Job CategoryRooms &amp; Guest Services Operations 
LocationBab Samhan a Luxury Collection Hotel Diriyah, 7628 King Faisal Ibn Abd Al Aziz Road, Diriyah, Riyadh, Saudi Arabia, Saudi Arabia, 13712 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. 
<div>
 
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Guest Experience Expert(Guest Relations) Saudi Only

<div>Additional Information 
Job Number26020295 
Job CategoryRooms &amp; Guest Services Operations 
LocationMarriott Riyadh Diplomatic Quarter, 6781 Abdullah AlSahmi Street, Riyadh, Saudi Arabia, Saudi Arabia, 12511 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

<div>Additional Information 
Job Number26015579 
Job CategoryRooms &amp; Guest Services Operations 
LocationSheraton Riyadh Hotel &amp; Towers, Junction of King Fahad and King Abdullah Road, Riyadh, Saudi Arabia, Saudi Arabia, 11623 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div>메리어트 인터내셔널은 기회 균등 고용주로서 모두를 환영하고 기회에 대한 접근성을 제공하기 위해 최선을 다하고 있습니다. 우리는 직원 개개인의 고유한 배경을 가치 있게 여기고 존중하는 환경을 적극적으로 조성합니다. 우리의 최대 강점은 직원들의 문화, 재능, 경험이 풍부하게 어우러져 있다는 점입니다. 우리는 장애인, 재향군인 및 관련 법률이 보호하는 기타 모든 기준을 포함하여, 어떠한 보호 대상 기준에 대해서도 차별하지 않기 위해 최선을 다하고 있습니다.
쉐라톤 패밀리와 함께 하시면 글로벌 커뮤니티의 일원이 될 수 있습니다. 1937년에 탄생한 쉐라톤은 함께 모여 소통하며, 서로를 연결시켜 주는 교류의 장입니다. 쉐라톤의 직원들은 전 세계 400개 이상의 커뮤니티에서 소속감을 쌓고 있습니다. 쉐라톤은 매력적인 경험과 사려 깊은 서비스를 통하여 고객을 초대하고, 환영하며, 교류할 수 있도록 돕습니다. 만약 여러분이 의미 있는 고객 경험을 제공하고자 하는 팀 플레이어가 되고자 한다면 쉐라톤과 함께 채용 기회를 살펴 보시기 바랍니다. '세계의 모임 장소'가 되겠다는 우리의 사명에 동참해 보세요. 쉐라톤 호텔 &amp; 리조트에 입사하면 메리어트 인터내셔널의 브랜드 포트폴리오에 합류하게 됩니다. 최선을 다해 일하고, 목표를 향해 달리며, 훌륭한 글로벌 팀의 일원으로 최고의 나를 만들고 싶다면 쉐라톤 호텔 &amp; 리조트의 문을 두드리세요.</div></div>

Guest Arrival Expert

<div>Additional Information 
Job Number26015562 
Job CategoryRooms &amp; Guest Services Operations 
LocationBab Samhan a Luxury Collection Hotel Diriyah, 7628 King Faisal Ibn Abd Al Aziz Road, Diriyah, Riyadh, Saudi Arabia, Saudi Arabia, 13712 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div>شركة ماريوت الدولية هي شركة توفر فرص توظيف متكافئة. نؤمن بتوظيف قوى عاملة متنوعة الخلفيات والحفاظ على ثقافة شاملة تهتم بالأشخاص في المقام الأول. نلتزم بعدم التمييز على أي أساس محمي، مثل الإعاقة وحالة المحاربين القدماء، أو أي أساس آخر يغطيه القانون المعمول
تقدم مجموعة فنادق ومنتجعات لاكشيري كوليكشن، التي تضم أكثر من 120 فندقًا في أكثر من 35 بلدًا، وعدًا بتجارب أصيلة تستحضر ذكريات دائمة وثمينة. إن خبرتنا التي تزيد عن 100 عام، بدءًا من عام 1906 تحت علامة CIGA الإيطالية &ndash; وهي مجموعة من العقارات الأكثر شهرة وتميزًا في أوروبا &ndash; بمثابة أساس متين بينما نتطور باستمرار لتجاوز رغبات المسافر الفاخر. 
<div>
 
من القصور الأسطورية والملاذات النائية إلى الكلاسيكيات الحديثة الخالدة، يمثل كل فندق ومنتجع فاخر تعبيرًا فريدًا وعزيزًا عن موقعه &ndash; بوابة للسحر الثقافي والكنوز في الوجهة. إذا كنت شخصًا لديه تقدير لسرد القصص المثيرة للاهتمام، وتهتم بشدة وشغف بتراث هذه الوجهة، وترغب في تقديم ضيافة حقيقية وشخصية واستباقية، فإننا ندعوك في رحلتنا. عند الانضمام إلى لاكشري كولكشن، فإنك تنضم إلى مجموعة من العلامات التجارية مع ماريوت الدولية. كنفي المكان الذي يمكنك فيه القيام بأفضل أعمالك، وابدأ هدفك، وانتمي إلى فريق عالمي مذهل، لتصبح أفضل نسخة منك.</div></div></div>

Noir KSA

Postion: Restaurant Manager (Fine dining experienced)Location: RiyadhPosition Overview: We are seeking an exceptional Restaurant Manager to lead front-of-house operations at our restaurant in Riyadh. This role is central to delivering world-class hospitality experiences that reflect our commitment to excellence and refined service standards.Key Responsibilities:<ul><li>Cultivate an atmosphere of refined hospitality by personally welcoming guests, anticipating their needs, and ensuring every interaction exceeds expectations for luxury service standards.</li><li>Develop and maintain relationships with VIP clientele and regular guests, maintaining detailed preference records to personalize each visit and foster long-term loyalty.</li><li>Handle guest feedback, complaints, and special requests with diplomacy and efficiency, transforming challenges into opportunities to demonstrate exceptional service recovery.</li><li>Oversee all front-of-house operations including dining room service, host stand management, and guest flow to ensure seamless, elegant service during all hours of operation.</li><li>Establish and maintain impeccable service standards through detailed standard operating procedures, ensuring consistency in presentation, timing, and guest interaction protocols.</li><li>Conduct pre-service briefings with the team to review reservations, special occasions, VIP arrivals, and menu highlights while reinforcing service excellence expectations.</li><li>Recruit, train, and mentor front-of-house staff in luxury service techniques, cultural sensitivity, and the art of anticipatory hospitality that defines our brand.</li><li>Create staff schedules that optimize service coverage during peak hours while managing labor costs effectively and ensuring adequate rest periods for team members.</li><li>Foster a positive, professional work environment through clear communication, ongoing coaching, performance evaluations, and recognition of exceptional service delivery.</li><li>Monitor and analyze daily sales, guest counts, and service metrics to identify trends, optimize operations, and implement strategies for revenue growth and operational efficiency.</li></ul>Qualifications<ul><li>Minimum 5 years of management experience in luxury hospitality, fine dining, or high-end caf&eacute; environments, with proven expertise in delivering exceptional guest experiences and leading service teams.</li><li>Fluency in English required; Arabic language skills highly preferred. Additional languages are advantageous given Riyadh's international clientele.</li><li>Bachelor's degree in Hospitality Management, Business Administration, or related field preferred. Professional certifications in hospitality management or service excellence are valued.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>IMPORTANT: A CV with your photo is required when applying for this role. Answers to the below questions are required.</li><li>In which city and country are you currently located?</li><li>From which country are you? (Nationality)</li><li>How old are you? (Age)</li><li>How tall are you? (Height)</li><li>If ever you are hired for this role, after how many days you can join our company?</li><li>How many years of experience do you have in a casual dining / fine dining concept?</li><li>How much is the minimum minimum full package salary (You arrange for your own room and transportation) that you are accepting for this role?</li></ul>

Restaurant Manager (Fine Dining Experienced)

Explore 2085+ Guest experience manager in Riyadh this February. Find roles across top companies and apply now to boost your career.

2085 guest experience manager jobs In Riyadh

Director, Rooms (Saudi National)

Guest Experience Expert

Guest Experience Expert(Guest Relations) Saudi Only

Guest Experience Expert

Guest Arrival Expert

Guest Experience Expert

Restaurant Manager (Fine Dining Experienced)