receptionist

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customer service representative Jobs in Riyadh

customer service representative

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guest experience specialist

Marriott International

<div>Additional Information 
Job Number25153245 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Riyadh, AlHada Area, Mekkah Road, Riyadh, Saudi Arabia, Saudi Arabia, 11493 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Guest Experience Supervisor

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25123027
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Riyadh Marriott Hotel, 8333 King Saud Road, Riyadh, Saudi Arabia, Saudi Arabia, 12622VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Guest Experience Expert

<div>Additional Information 
Job Number25146286 
Job CategoryRooms &amp; Guest Services Operations 
LocationMarriott Riyadh Diplomatic Quarter, 6781 Abdullah AlSahmi Street, Riyadh, Saudi Arabia, Saudi Arabia, 12511 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

<div>Additional Information 
Job Number25147012 
Job CategoryRooms &amp; Guest Services Operations 
LocationBab Samhan a Luxury Collection Hotel Diriyah, 7628 King Faisal Ibn Abd Al Aziz Road, Diriyah, Riyadh, Saudi Arabia, Saudi Arabia, 13712 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div> 
<div>
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<div>
 
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<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25141898
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Four Points by Sheraton King Abdulaziz Road, King Abdulaziz Road, Riyadh, Saudi Arabia, Saudi Arabia, 12233VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 W Marriott International d&aogon;&zdot;ymy do tego, aby by&cacute; pracodawc&aogon; oferuj&aogon;cym r&oacute;wne szanse, przyjmuj&aogon;cym wszystkich i zapewniaj&aogon;cym dost&eogon;p do mo&zdot;liwo&sacute;ci. Aktywnie wspieramy &sacute;rodowisko, w kt&oacute;rym wyj&aogon;tkowe pochodzenie naszych pracownik&oacute;w jest cenione i honorowane. Nasz&aogon; mocn&aogon; stron&aogon; jest bogata r&oacute;&zdot;norodno&sacute;&cacute; kulturowa, talenty i do&sacute;wiadczenia naszych pracownik&oacute;w. Zobowi&aogon;zujemy si&eogon; do zapobiegania dyskryminacji ze wzgl&eogon;du na jak&aogon;kolwiek chronion&aogon; podstaw&eogon;, w tym niepe&lstrok;nosprawno&sacute;&cacute;, status weterana lub inn&aogon; podstaw&eogon; chronion&aogon; przez obowi&aogon;zuj&aogon;ce prawo.
 
 
 
 Tam, gdzie ponadczasowa klasyka przeplata si&eogon; z nowoczesnymi detalami. Gdzie interesy s&lstrok;u&zdot;bowe spotykaj&aogon; si&eogon; z przyjemno&sacute;ciami. Gdzie nawet najbardziej &sacute;wiatowi podr&oacute;&zdot;nicy mog&aogon; do&sacute;wiadczy&cacute; tego, co lokalne. W naszym zespole stajesz si&eogon; cz&eogon;&sacute;ci&aogon; zintegrowanej spo&lstrok;eczno&sacute;ci Four Points by Sheraton, w kt&oacute;rej wszyscy s&aogon; mile widziani, wspieraj&aogon; si&eogon; nawzajem, a ka&zdot;dy hotel ma znaczenie. W nieskomplikowany spos&oacute;b dostarczamy dok&lstrok;adnie to, czego potrzebuj&aogon; go&sacute;cie. Je&sacute;li pragniesz zapewnia&cacute; go&sacute;ciom spok&oacute;j i komfort w przyjaznym, autentycznym i przyst&eogon;pnym &sacute;rodowisku, do&lstrok;&aogon;cz do naszego zespo&lstrok;u. Staj&aogon;c si&eogon; cz&eogon;&sacute;ci&aogon; zespo&lstrok;u Four Points, do&lstrok;&aogon;czasz do portfolio marek Marriott International.
 
 B&aogon;d&zacute;
 
 tam, gdzie mo&zdot;esz pracowa&cacute; najlepiej, jak potrafisz,
 
 rozpocznij
 
 realizacj&eogon; zamierze&nacute;,
 
 poczuj przynale&zdot;no&sacute;&cacute;
 
 do niesamowitej globalnej spo&lstrok;eczno&sacute;ci
 
 i sta&nacute; si&eogon;
 
 najlepsz&aogon; wersj&aogon; siebie.
</div>

Six Flags Qiddiya City

<div>
 The Associate Director of Resort Operations (Fire &amp; Safety) is responsible for overseeing and managing all aspects of fire safety and emergency preparedness within both SFQC &amp; AQC. The role includes managing the private fire-fighting service provider, ensuring contractual compliance, monitoring performance, conducting audits, and driving continuous improvement in fire and life safety standards.
 
 
 This position will work closely with the Director of Resort Operations and HSE Department to develop, implement, and enforce fire safety protocols, emergency response procedures, and compliance with regulatory authorities. The role will provide operational oversight during both pre-opening and operational phases, ensuring world-class guest and team member safety while maintaining strong relationships with external stakeholders and service providers.
 
 
 
 Requirements
 
 
 
 Education:
 
 
 Bachelor's degree in Fire Safety, Safety Engineering, Emergency Management, or related field (Master's degree preferred).Professional certifications such as NFPA Fire Protection Specialist, NEBOSH Fire Safety, CFPS, or equivalent.
 
 
 Experience:
 
 
 Minimum 10 years' experience in fire and life safety management, preferably within the theme park, hospitality, or large-scale entertainment industry. Proven experience in managing third-party fire-fighting service providers and contractual performance. Strong knowledge of NFPA codes, local Civil Defense requirements, and international fire safety standards.
 
 
 Job Duties:
 
 
 <ul>
 <li>
 Develop fire safety and emergency response processes, procedures, and standards for both Six Flags Theme Park and Water Park
 </li>
 <li>
 Support the Director of Resort Operations in establishing fire and life safety goals, emergency evacuation plans, and fire prevention strategies
 </li>
 <li>
 Work closely with construction &amp; Facility teams to ensure that fire systems (sprinklers, alarms, hydrants, fire pumps, suppression systems) meet international and local standards
 </li>
 <li>
 Liaise with external contractors and the private fire-fighting service provider to align operational readiness
 </li>
 <li>
 Collaborate with regulatory authorities in KSA to ensure compliance with civil defense, fire codes, and safety legislation
 </li>
 <li>
 Support Learning &amp; Development in creating robust fire safety and emergency response training programs for employees
 </li>
 <li>
 Lead recruitment efforts for Security Operations team.
 </li>
 <li>
 Manage the day-to-day Resort Operations for Six Flags and the Aquarabia Water Park while providing world-class guest service and being accountable for operational excellence in regard to safety, efficiency, and capacity
 </li>
 <li>
 Liaise with Six Flags Entertainment on Fire &amp; Life Safety and Emergency Response matters
 </li>
 <li>
 Oversee the private fire-fighting service provider, ensuring contract compliance, performance monitoring, and service-level delivery
 </li>
 <li>
 Lead audits, drills, and inspections to verify readiness and compliance with fire safety standards
 </li>
 <li>
 Manage the integration of fire safety systems with park operations, including detection, suppression, and communication systems
 </li>
 <li>
 Conduct incident investigations, perform root cause analyses, and recommend corrective actions
 </li>
 <li>
 Drive continuous improvement in fire prevention, emergency preparedness, and emergency response
 </li>
 <li>
 Provide subject matter expertise and guidance to leadership, HSE, and operations teams
 </li>
 <li>
 Act as the key liaison with Civil Defense and emergency authorities during inspections, audits, and emergency events
 </li>
 <li>
 Promote guest and employee safety by maintaining a "Total Safety" culture across all park operations
 </li>
 <li>
 Carry out investigations as requested by the Senior Management Team and report back on findings
 </li>
 <li>
 Ensure proper handling of incidents in line with the agreed management process and procedures
 </li>
 <li>
 Continuously work toward improving operational efficiency and enhancing the overall guest safety experience
 </li>
 </ul>
</div>

Associate Director - Resort Operations (Fire & Safety)

Six Flags Qiddiya City and Aquarabia

<div>The Associate Director of Resort Operations (Fire &amp; Safety) is responsible for overseeing and managing all aspects of fire safety and emergency preparedness within both SFQC &amp; AQC. The role includes managing the private fire-fighting service provider, ensuring contractual compliance, monitoring performance, conducting audits, and driving continuous improvement in fire and life safety standards.
This position will work closely with the Director of Resort Operations and HSE Department to develop, implement, and enforce fire safety protocols, emergency response procedures, and compliance with regulatory authorities. The role will provide operational oversight during both pre-opening and operational phases, ensuring world-class guest and team member safety while maintaining strong relationships with external stakeholders and service providers.
Requirements
Education:
Bachelor&rsquo;s degree in Fire Safety, Safety Engineering, Emergency Management, or related field (Master&rsquo;s degree preferred).Professional certifications such as NFPA Fire Protection Specialist, NEBOSH Fire Safety, CFPS, or equivalent.
Experience:
Minimum 10 years&rsquo; experience in fire and life safety management, preferably within the theme park, hospitality, or large-scale entertainment industry. Proven experience in managing third-party fire-fighting service providers and contractual performance. Strong knowledge of NFPA codes, local Civil Defense requirements, and international fire safety standards.
Job Duties:
<ul><li>Develop fire safety and emergency response processes, procedures, and standards for both Six Flags Theme Park and Water Park.</li><li>
Support the Director of Resort Operations in establishing fire and life safety goals, emergency evacuation plans, and fire prevention strategies.</li><li>
Work closely with construction &amp; Facility teams to ensure that fire systems (sprinklers, alarms, hydrants, fire pumps, suppression systems) meet international and local standards.</li><li>
Liaise with external contractors and the private fire-fighting service provider to align operational readiness.</li><li>
Collaborate with regulatory authorities in KSA to ensure compliance with civil defense, fire codes, and safety legislation.</li><li>
Support Learning &amp; Development in creating robust fire safety and emergency response training programs for employees.</li></ul><ul>
<li>Lead recruitment efforts for Security Operations team.
</li><li>Manage the day-to-day Resort Operations for Six Flags and the Aquarabia Water Park while providing world-class guest service and being accountable for operational excellence in regard to safety, efficiency, and capacity</li>
<li>Liaise with Six Flags Entertainment on Fire &amp; Life Safety and Emergency Response matters.</li>
<li>Oversee the private fire-fighting service provider, ensuring contract compliance, performance monitoring, and service-level delivery.</li>
<li>Lead audits, drills, and inspections to verify readiness and compliance with fire safety standards.</li>
<li>Manage the integration of fire safety systems with park operations, including detection, suppression, and communication systems.</li>
<li>Conduct incident investigations, perform root cause analyses, and recommend corrective actions.</li>
<li>Drive continuous improvement in fire prevention, emergency preparedness, and emergency response.</li>
<li>Provide subject matter expertise and guidance to leadership, HSE, and operations teams.</li>
<li>Act as the key liaison with Civil Defense and emergency authorities during inspections, audits, and emergency events.</li>
<li>Promote guest and employee safety by maintaining a &ldquo;Total Safety&rdquo; culture across all park operations.</li>
<li>Carry out investigations as requested by the Senior Management Team and report back on findings.</li>
<li>Ensure proper handling of incidents in line with the agreed management process and procedures.</li>
<li>Continuously work toward improving operational efficiency and enhancing the overall guest safety experience.</li></ul></div>

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Associate Director - Resort Operations (Fire & Safety)

Associate Director - Resort Operations (Fire & Safety)