operations agent

front desk agent

agent, global gaming guest services Jobs in Miami

agent, global gaming guest services

customer care specialist

customer service manager

guest service agent

Carnival Cruise Line

<div>The Global Gaming Guest Services Agent is a shoreside role within Global Guest Insights &amp; Support in the Marketing organization. This position is responsible for delivering timely, professional support to casino guests before, during, and after each voyage, ensuring inquiries, requests, and concerns are resolved with accuracy and care. 
The agent exercises sound judgment when making comping and service decisions in alignment with company guidelines, leveraging onboard gaming activity and qualifying factors to ensure consistency, fairness, and an elevated guest experience. Serving as a central point of contact, the agent partners closely with cross‑functional teams including Reservations, Revenue, and shipboard casino operations, providing accurate guest information and proactive communication to support seamless casino programs and operations. 
In addition to daily guest support, the agent contributes to continuous process improvements and service excellence. Success in this role is measured by adherence to service level agreements (SLAs), accuracy of documentation and decisions, and contributions to key performance indicators such as backlog reduction and first‑contact resolution. and support targeted improvement initiatives aligned with Clinical Services priorities. 
Essential Functions:<ul><li>
Processes guest support for Win/Loss statements, W‑2G and 1099 statements, Lines of Credit, gaming wallet balances, and general casino‑related inquiries across all brands. Prepares, updates, and distributes weekly reports, guest lists, and casino credit lists, ensuring accuracy and timely delivery across all fleets. Supports continuous process improvements to enhance clarity, efficiency, and operational effectiveness. Serves as a backup resource for CRM (Zendesk) and ticketing platforms, assisting with system maintenance, updates, and operational needs as required. Consistently meets established service level agreements (SLAs), maintaining performance standards above 75% while delivering accurate, high‑quality guest service.</li><li>
Resolves escalated issues from reservations and shipboard casino teams related to casino offers, comp eligibility, and guest service concerns. Exercises sound judgment when evaluating exceptions, ensuring decisions align with company guidelines while supporting a positive guest experience. Provides guidance to internal partners by clarifying policies, explaining comp decisions, and reinforcing best practices. Identifies recurring issues or trends and escalates opportunities for process enhancements, system improvements, or targeted training to reduce repeat escalations and improve operational efficiency. Responsible to identifying patterns in escalations and document system errors and communication gaps. Examples include resolving disputed or missing casino offers/perks, reviewing comp eligibility based on guest play, correcting inaccuracies impacting guest benefits, addressing service recovery concerns, guest account or gaming wallet issues.</li><li>
Develops and maintains documented workflows and reference materials to support peer training and knowledge sharing supporting procedural guidance, workflow improvements, and a collaborative, guest‑focused team environment.</li></ul> 
Knowledge, Skills &amp; Abilities:<ul><li>
Scope: The Agent, Global Gaming Guest Services serves as the primary shore‑side support for casino guests across the fleet, ensuring consistent service before and after each voyage. The role works closely with shipboard Casino and multiple shore‑side teams&mdash;including Reservations, Casino Marketing, and Finance&mdash;to process casino‑related requests, apply comping and credit guidelines accurately, and support guest satisfaction for our casino guests. In addition to direct guest support, the agent helps maintain operational accuracy, reporting, and systems (including backup administrative assistance with CRM/ticketing systems), acting as a key link between ship and shore to ensure alignment and smooth execution of our casino programs. Decision‑making and supporting Clinical Services in advancing excellence in practice.</li><li>
Problem solving: The role requires the ability to assess guest issues that often involve incomplete information, conflicting recollections, disputes, or time‑sensitive situations. The agent must interpret casino policies, review account activity, verify play history, and evaluate eligibility for offers or comps while maintaining fairness and consistency. Situations may involve coordinating with shipboard teams across different time zones, anticipating operational challenges, and resolving escalations from Reservations or casino leadership. The agent is expected to analyze data from multiple systems, identify discrepancies, and determine appropriate solutions that balance guest satisfaction with adherence to company guidelines. This requires sound judgment, attention to detail, and the ability to navigate ambiguity while upholding casino compliance standards.</li><li>
Impact: The Global Gaming Guest Services Agent has a direct impact on guest satisfaction, casino program effectiveness, and the overall reputation of Global Gaming Operations. The agent&rsquo;s ability to meet and exceed established service level agreements (SLAs) directly influences response and resolution times, guest confidence, and overall service quality. Serving as a key connection point between shipboard Casino and multiple shoreside departments, the agent supports compliance with casino policies and contributes to the seamless execution of casino information across all brands. By ensuring the accurate and timely processing of casino offers, credit requests, and pre/post‑voyage inquiries, the role supports casino initiatives while upholding service standards across the fleet. The quality, accuracy, and timeliness of the agent&rsquo;s work play a critical role in shaping guest loyalty, enhancing the onboard experience, and supporting the effectiveness of casino marketing efforts globally.</li><li>
Teamwork/cross functional collaboration: The Global Gaming Guest Services Agent collaborates closely with shipboard Casino and multiple shore side departments across all brands, including Accounting, Casino Events, Marketing, and the Call Center, to support seamless casino operations and guest service. The role requires clear, professional communication, strong coordination skills, and the ability to manage expectations while navigating established policies and casino processes. The agent works cross‑functionally to exchange accurate information, resolve inquiries, and support shared operational goals. Through consistent collaboration and attention to detail, the agent helps uphold service standards and ensures alignment across the broader Global Gaming Operations.</li></ul> 
For all roles:<ul><li>
Knowledge: Understanding of workplace policies and procedures / Familiarity with team collaboration tools and techniques.</li><li>
Skills: Strong time management and organizational skills</li><li>
Abilities: Ability to maintain reliable and consistent attendance / Capacity to be punctual and meet deadlines / Ability to collaborate effectively with colleagues and work as part of a team / Demonstrated professionalism in all interactions and tasks.</li></ul> 
Qualifications:
The role requires a strong foundation in guest facing service within fast paced, high volume environments, with demonstrated ability to handle sensitive or complex customer issues with professionalism and accuracy. Candidates must have solid knowledge of customer service best practices, including managing inquiries across multiple channels, navigating ambiguous situations, and applying policy-based decision making. Experience working with CRM or ticketing systems, as well as familiarity with operational workflows that involve cross‑department coordination, is critical. The role also requires comfort interpreting financial, transactional, or account-based information to support casino‑related processes. Success in this position depends on the ability to communicate clearly, maintain composure under pressure, and deliver consistent, detail-oriented support that aligns with organizational standards
These qualifications represent the minimum, auditable requirements needed to successfully perform the duties of the role and to be eligible for recruitment or continued employment.<ul><li>
High school diploma or equivalent.</li><li>
Minimum of two years of experience in customer service, hospitality, or cruise‑related roles.</li><li>
Strong written and verbal communication skills.</li><li>
Proficiency with basic computer systems, CRM/ticketing platforms, and Microsoft Office applications.</li><li>
Ability to work in a fast‑paced, dynamic environment and adapt to ambiguity.</li><li>
Strong attention to detail and accuracy when handling guest information, financial data, or casino‑related documentation.</li><li>
Zendesk platform experience preferred.</li></ul> 
Travel: No or very little travel likely
Work Conditions: May be requested to work a different shift..
Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. 
This position is classified as &ldquo;remote.&rdquo; As a remote role, it allows employees to work full-time from their home. It may also require regular travel to Carnival headquarters in Miami, FL for in-office collaboration. Sourcing of candidates is primarily done in Carnival&rsquo;s remote hubs of Orlando, Tampa, Atlanta, Houston, and Dallas. If the search is extended past those areas, candidates must be located in one of the following U.S. states: FL, GA, TX and NC
Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.
At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival&rsquo;s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:<ul><li>
Health Benefits:<ul><li>
Cost-effective medical, dental and vision plans</li><li>
Employee Assistance Program and other mental health resources</li><li>
Additional programs include company paid term life insurance and disability coverage</li></ul></li><li>
Financial Benefits:<ul><li>
401(k) plan that includes a company match</li><li>
Employee Stock Purchase plan</li></ul></li><li>
Paid Time Off<ul><li>
Holidays &ndash; All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee&rsquo;s discretion.</li><li>
Vacation Time &ndash; All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.</li><li>
Sick Time &ndash; All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.</li></ul></li><li>
Other Benefits<ul><li>
Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends</li><li>
Personal and professional learning and development resources including tuition reimbursement</li><li>
On-site Fitness center at our Miami campus</li></ul></li></ul> 
#Corp
#LI-Remote
#LI-TM1<div>
<div><div><div><div>About Us
Carnival Corporation &amp; plc is the world&rsquo;s largest leisure travel company, our mission to deliver unforgettable happiness to our guest through our diverse portfolio of leading cruise brands and island destinations, including Carnival Cruise Line, Holland America Line, Princess Cruises, and Seabourn in North America and Australia; P&amp;O Cruises and Cunard Line in the United Kingdom; AIDA in Germany; Costa Cruises in Southern Europe. 
 
Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference.
<div></div>In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.
<div></div>Carnival Corporation &amp; plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.
<div>https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf</div>
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf</div></div></div></div></div></div><div></div>

Agent, Global Gaming Guest Services

Red Roof Plus Miami Airport

<div>Introduction: 
We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment. 
Responsibilities:<ul><li> 
Manage reservations and check guests in and out using a computerized system</li><li>
Handle guest requests, such as booking tours or making restaurant reservations</li><li>
Assist with check-in and check-out processes, including handling payments and issuing keys</li><li>
Answer phone calls and respond to online inquiries in a timely and professional manner</li><li>
Assist with organizing and setting up events and meetings</li><li>
Handle guest complaints and concerns with grace and professionalism</li><li>
Perform light cleaning duties, such as wiping down counters and restocking supplies</li><li>
Other duties as assigned</li></ul> 
Qualifications:<ul><li> 
Previous experience as a front desk agent or in a customer service role is preferred</li><li>
Strong communication and interpersonal skills</li><li>
Ability to multitask and handle a high-volume workload</li><li>
Proficiency with computer systems and software, such as Microsoft Office and reservation management systems</li><li>
Flexibility to work evenings, weekends, and holidays as needed</li></ul> 
Perks:<ul><li> 
Competitive salary</li><li>
Employee discounts on hotel rooms and amenities</li><li>
Opportunities for advancement within the company</li><li>
Professional development opportunities</li><li>
Positive and supportive work environment<div><div><h3 class="jobSectionHeader"> 
Sales Coordinator</h3>
We are looking for an organized and proactive Sales Coordinator to support our sales team in driving revenue and delivering exceptional client service. This role includes coordinating meetings and events, preparing proposals and contracts, and maintaining accurate records. The ideal candidate is detail-oriented, customer-focused, and thrives in a fast-paced hospitality environment.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul><li>
You will assist the sales and catering managers and directors with clerical tasks and guest service so that they can focus on closing business.</li><li>
Your daily tasks will include responding to guests' requests in a timely, friendly and efficient manner; word processing, typing, e-mailing, data entry, filing, faxing, copying, and processing mail; other general office duties and assisting with special projects, as needed.</li><li>
Your boss is the Director of Sales.</li><li>
A coordinator role is an excellent entry-level position in the sales department because you learn about all aspects of sales, catering, and CS, as well as the operation of the entire hotel. This position can set you up for a progressive career in the sales discipline. It is also a good job for someone who likes to leave work behind at the end of the shift.</li></ul><h3 class="jobSectionHeader">
Education &amp; Experience</h3>
Hotel experience is always a plus! Applicants should have<ul><li>
A high school diploma, a GED, or one year of hotel experience</li><li>
Experience is not required</li></ul>
Additional consideration will be given to applicants who have completed special certifications</div></div></li></ul></div>

Sales coordinator / Front Desk

XCLUSIVE SERVICES

Overview Join our vibrant hospitality team as a Front Desk Agent, where your energy and enthusiasm will set the tone for an exceptional guest experience. In this dynamic role, you will be the welcoming face of our hotel, providing outstanding customer service, managing guest inquiries, and ensuring smooth check-in and check-out processes. Your ability to communicate effectively, handle multiple tasks with a positive attitude, and deliver memorable guest relations will be key to creating a welcoming environment that guests love to return to. This paid position offers an exciting opportunity to develop your hospitality management skills while working in a lively, guest-focused setting.Responsibilities<ul><li>Greet guests warmly upon arrival, ensuring they feel valued and comfortable from the moment they step through the door</li><li>Manage multi-line phone systems with professionalism, providing accurate information and assistance to callers</li><li>Handle guest check-ins and check-outs efficiently while maintaining excellent customer service standards</li><li>Respond promptly to guest requests, inquiries, and concerns, resolving issues with a friendly and proactive approach</li><li>Support guest relations by providing local information, amenities details, and personalized recommendations to enhance their stay</li></ul>Experience<ul><li>Previous experience in hospitality management or front desk operations within a hotel or resort environment is preferred</li><li>Bilingual or multilingual skills are highly desirable to serve a diverse range of guests effectively</li><li>Familiarity with hotel management systems and multi-line phone systems enhances efficiency in this role</li><li>Strong customer service skills with a focus on guest satisfaction and positive interactions</li><li>Ability to remain energetic and professional during busy periods while managing multiple responsibilities seamlessly</li></ul>This position is perfect for motivated individuals passionate about delivering exceptional hospitality experiences. If you thrive in lively environments where your communication skills can shine&mdash;especially in multilingual settings&mdash;this is your chance to make a meaningful impact while advancing your career in the hospitality industry.Pay: $18.50 per hourBenefits:<ul><li>Dental insurance</li><li>Free parking</li><li>Health insurance</li><li>Vision insurance</li></ul>Work Location: In person

Front Desk Agent

Four Seasons Hotels and Resorts

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 Poolside paradise meets city sleek under the Miami sun. Above the trendy Brickell Avenue &ndash; find the best of both big city adventure and a tropical getaway &ndash; arrive at our lifestyle-inspired lobby, savour the fun and flavourful dining experiences, and spend the day with a swim or sway in a hammock within our two-acre sun-kissed sanctuary. It&rsquo;s all set against the Miami skyline overlooking the city&rsquo;s fashionable art, dining, and entertainment scenes just minutes from our doorstep.
 
 
 Four Seasons Hotel Miami
 
 
 Four Seasons Hotel Miami is an urban oasis nestled in the residential side of Brickell surrounded by Miami&rsquo;s favorite neighborhoods. The Hotel offers a relaxing two-acre pool terrace, Equinox Fitness Center &amp; Spa, multi-million dollar art collection, an award winning steakhouse - EDGE Steak &amp; Bar, and connects guests to Miami&rsquo;s most alluring and vibrant destinations recommended by in-house experts.
 
 
 The Opportunity
 
 
 Four Seasons Hotel Miami is looking for
 
 Front Desk Agent
 
 who shares a passion for excellence and who infuses enthusiasm into everything they do. Our employees have the opportunity to shape our guests experience by providing exceptional knowledge and service in support of our world-renowned organization.
 
 
 Who We Look For
 
 
 We are looking for an individual who can be part of the Front Office team that we have built who has a passion for hospitality. You will be responsible for welcoming hotel guests with an emphasis on fulfilling requests, following special instructions and adhering to established credit policies and procedures.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest.
 </li>
 <li>
 Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
 </li>
 <li>
 Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift.
 </li>
 <li>
 Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
 </li>
 <li>
 Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
 </li>
 <li>
 Comply with Four Seasons&rsquo; Work Rules and Standards of Conduct.
 </li>
 <li>
 Work harmoniously and professionally with co-workers and supervisors.
 </li>
 <li>
 Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator.
 
 
 </li>
 </ul>
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 Ideal candidates will have at least 1 year hotel experience in a luxury hotel.
 </li>
 <li>
 Written, spoken and reading proficiency in the English language.
 </li>
 <li>
 Fluency in a language other than English strongly preferred.
 </li>
 <li>
 Must be able to work all shifts including AM, PM, weekends, and holidays.
 </li>
 <li>
 Computer knowledge.
 </li>
 <li>
 Knowledgeable of Miami areas
 </li>
 <li>
 We are hiring multiple shifts, one requires 2 Overnights and 3 day shifts.
 
 
 </li>
 </ul>
 Benefits Four Season Employees Enjoy
 
 
 <ul>
 <li>
 Energizing Employee Culture where you are encouraged to be your true self!
 </li>
 <li>
 Comprehensive learning and development programs to help you master your craft.
 </li>
 <li>
 Inclusive and diverse employee engagement events all year-round.
 </li>
 <li>
 Exclusive discount and travel programs with Four Seasons
 </li>
 <li>
 Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)
 </li>
 <li>
 And so much more!
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 <ul>
 <li>
 https://www.youtube.com/watch?v=lzq78MIkT2s&amp;t=3s
 </li>
 <li>
 https://www.instagram.com/fsmiami/?hl=en
 </li>
 <li>
 https://www.fourseasons.com/miami
 
 
 </li>
 </ul>
 Visa Requirements
 
 
 US work authorization is required.
 
 
 Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
</div>

Mr. C Miami - Coconut Grove

<div>
 
 Are you a hotelier in search of new experiences in South Florida and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in a modern and stylish European glamour environment with breathtaking views? If so, please read on! Mr. C Coconut Grove is looking to hire a full-time Hotel Front Desk Agent.
 
 
 
 This position has a
 
 competitive wage
 
 , depending on experience. All eligible full-time regular employees are also offered
 
 great benefits
 
 , including
 
 medical, dental, vision, and a 401 (k) retirement savings plan, holiday pay, vacation time, paid time off (PTO), parking, and meals
 
 . If this sounds like the right opportunity for you to dive deeper into the hospitality industry, consider applying to join our exceptional team today!
 
 
 
 WHO WE ARE?
 
 
 
 From the fourth generation hospitality leaders, brothers Ignazio and Maggio Cipriani, comes Mr. C Miami Coconut Grove. An oasis within bustling South Florida surrounded by breathtaking views of Biscayne Bay and the Coconut Grove skyline. Designed by the world-renowned architecture firm Arquitectonica, the hotel&rsquo;s interior features a nautical motif by Martin Brudnizki Design Studio. A total of 100 guestrooms and suites with private outdoor terraces, a new Italian dining concept with indoor and outdoor seating and its rooftop Bellini Restaurant and Bar provide guests with attentive European service, complimented by luxury accommodations and amenities.
 
 
 
 YOUR ROLE AS HOTEL
 
 
 FRONT DESK AGENT:
 
 
 
 We are looking for a Hotel Front Desk Agent to serve as our guests&rsquo; first point of contact and manage all aspects of their accommodation.
 
 
 Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we&rsquo;d like to meet you.
 
 
 Ultimately, you will help create a pleasant and memorable stay for our guests.
 
 
 
 RESPONSIBILITIES:
 
 
 
 <ul>
 <li>
 Perform all check-in and check-out tasks
 </li>
 <li>
 Manage online and phone reservations
 </li>
 <li>
 Inform customers about payment methods and verify their credit card data
 </li>
 <li>
 Register guests collecting necessary information (like contact details and exact dates of their stay)
 </li>
 <li>
 Welcome guests upon their arrival and assign rooms
 </li>
 <li>
 Provide information about our hotel, available rooms, rates and amenities
 </li>
 <li>
 Respond to clients&rsquo; complaints in a timely and professional manner
 </li>
 <li>
 Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests&rsquo; needs
 </li>
 <li>
 Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
 </li>
 <li>
 Upsell additional facilities and services, when appropriate
 </li>
 <li>
 Maintain updated records of bookings and payments
 
 
 </li>
 </ul>
 
 Requirements And Skills
 
 
 
 <ul>
 <li>
 Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
 </li>
 <li>
 Experience with hotel reservations software
 </li>
 <li>
 Understanding of how travel planning websites operate, like Booking and TripAdvisor
 </li>
 <li>
 Customer service attitude
 </li>
 <li>
 Excellent communication and organizational skills
 </li>
 <li>
 A degree in hotel management is a plus
 
 
 </li>
 </ul>
 
 INTENT AND FUNCTION OF JOB DESCRIPTIONS:
 
 
 
 All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by Supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an &ldquo;at-will&rdquo; employer.
 
 
 
 READY TO JOIN OUR TEAM?
 
 
 
 We understand your time is valuable, and that is why we have a very quick and easy application process. If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
 
 
 
 Equal Employment Opportunity
 
 
 
 Powered by JazzHR
 
 
 85Ws9TS5cv
</div>

Hotel Front Desk Agent

Xanterra Travel Collection

<div>
 
 Overview
 
 
 
 
 Awarded World&rsquo;s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world&rsquo;s best small ports and hidden harbors. Its three sailing yachts and four all-suite yachts carry just 148 to 342 guests and cruise around the world.
 
 
 
 
 Our Mission
 
 : We imagine and deliver personalized and immersive experiences 180 degrees from ordinary
 
 
 
 Our Vision
 
 : Enriching people&rsquo;s perspective through inspired travel
 
 
 
 Our Values
 
 :
 
 W
 
 elcoming,
 
 I
 
 nnovative,
 
 N
 
 ow,
 
 D
 
 iscipline,
 
 S
 
 erve,
 
 T
 
 eamwork,
 
 A
 
 uthentic,
 
 R
 
 esponsible
 
 
 See what our team members have to say about this great opportunity!
 
 
 <ul>
 <li>
 "I appreciate the ability to work from home that many of my coworkers are well-traveled and respond quickly by phone and email. I get to be in touch with intelligent guests and agents from all over and together we craft dream trips they&rsquo;ll remember for life!"
 </li>
 <li>
 "I really enjoy that everyone here is willing to help each other. Everyone here is beyond ordinary!"
 </li>
 <li>
 "The support and understanding from upper management not just in our professional life, but personal life is amazing!"
 
 
 </li>
 </ul>
 
 Full-time positions available to work remotely as long as you live in one of these states:
 
 
 
 
 AR, AZ, CO, FL, LA, MN, TX, and WI.
 
 
 
 Operations Agent is responsible for effective coordination of all booking aspects after creation. This can include manifesting, reservation accounting processes, irregular operations tasks, and other operational tasks as seen below.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Operational Tasks: Execute assigned tasks related to voyage processing, ensuring timely completion; handling Outbound and Inbound calls, chats, and emails; and SmartSheet interactions to effectively align bookings with voyages.
 </li>
 <li>
 Irregular Operations: Act as contact agent for TA/Guests to coordinate irregular operations.
 </li>
 <li>
 Manifesting: Assist with basic manifesting functions as assigned by the Documents &amp; Manifests lead.
 </li>
 <li>
 Reservations Accounting: Assist with basic accounting functions as assigned by the Res Accounting lead. This will include contacting TA/Guests for open and past due balances.
 </li>
 <li>
 Guest Support: Assist with overflow service calls during peak times in the Call Center as required.
 </li>
 <li>
 Booking Processes: Coordinate all aspects of bookings, from creation to completion, ensuring accuracy and efficient operations to meet company KPIs.
 </li>
 <li>
 Team Leadership: Coach and mentor Ops team members to improve performance and assist with onboarding new Ops team members.
 </li>
 <li>
 Other Duties as assigned by management.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Ability to work collaboratively across departments and adapt to changing priorities.
 </li>
 <li>
 Strong organizational skills and ability to manage multiple tasks simultaneously.
 </li>
 <li>
 Self-starter with excellent task management skills
 </li>
 <li>
 Intermediate proficiency in all Microsoft Office programs, with the ability to teach their primary usage(s).
 </li>
 <li>
 Familiarity with or willingness to adopt AI-powered platforms (e.g., Copilot, automated workflows, data analysis tools) is a plus.
 </li>
 <li>
 Cruise or tour operations / reservations experience preferred.
 </li>
 <li>
 Preferred experience managing processes with timelines.
 </li>
 <li>
 Proficiency with Reservations and Operations systems (Seaware Core preferred)
 </li>
 <li>
 This position is expected to adjust work hours in cases of irregular operations, which likely will also require extended hours.
 
 
 </li>
 </ul>
 
 BENEFITS:
 
 For full-time employees, Windstar offers a comprehensive benefits package including: Medical, Dental &amp; Vision; HSA &amp; FSA; Life &amp; Disability; Accident, Hospital &amp; Critical Illness; Pet Insurance; Vacation, Sick Time and paid Holidays; 401(k) with Company Match; Employee Assistance Plan; Education Assistance and Employee Discounts &amp; Travel Deals.
 
 
 
 EEO:
 
 Windstar is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
 
 
 
 Work Environment:
 
 Remote work. Secure home office environment suitable for remote work without disruptions. Hardwire Internet connection required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
</div>

Operations Agent

Windstar Cruises

<div>
 
 Overview
 
 
 
 
 Awarded World&rsquo;s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world&rsquo;s best small ports and hidden harbors. Its three sailing yachts and four all-suite yachts carry just 148 to 342 guests and cruise around the world.
 
 
 
 
 Our Mission
 
 : We imagine and deliver personalized and immersive experiences 180 degrees from ordinary
 
 
 
 Our Vision
 
 : Enriching people&rsquo;s perspective through inspired travel
 
 
 
 Our Values
 
 :
 
 W
 
 elcoming,
 
 I
 
 nnovative,
 
 N
 
 ow,
 
 D
 
 iscipline,
 
 S
 
 erve,
 
 T
 
 eamwork,
 
 A
 
 uthentic,
 
 R
 
 esponsible
 
 
 See what our team members have to say about this great opportunity!
 
 
 <ul>
 <li>
 "I appreciate the ability to work from home that many of my coworkers are well-traveled and respond quickly by phone and email. I get to be in touch with intelligent guests and agents from all over and together we craft dream trips they&rsquo;ll remember for life!"
 </li>
 <li>
 "I really enjoy that everyone here is willing to help each other. Everyone here is beyond ordinary!"
 </li>
 <li>
 "The support and understanding from upper management not just in our professional life, but personal life is amazing!"
 
 
 
 </li>
 </ul>
 
 Full-time positions available to work remotely as long as you live in one of these states:
 
 
 
 
 AR, AZ, CO, FL, LA, MN, TX, and WI.
 
 
 
 Operations Agent is responsible for effective coordination of all booking aspects after creation. This can include manifesting, reservation accounting processes, irregular operations tasks, and other operational tasks as seen below.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Operational Tasks: Execute assigned tasks related to voyage processing, ensuring timely completion; handling Outbound and Inbound calls, chats, and emails; and SmartSheet interactions to effectively align bookings with voyages.
 </li>
 <li>
 Irregular Operations: Act as contact agent for TA/Guests to coordinate irregular operations.
 </li>
 <li>
 Manifesting: Assist with basic manifesting functions as assigned by the Documents &amp; Manifests lead.
 </li>
 <li>
 Reservations Accounting: Assist with basic accounting functions as assigned by the Res Accounting lead. This will include contacting TA/Guests for open and past due balances.
 </li>
 <li>
 Guest Support: Assist with overflow service calls during peak times in the Call Center as required.
 </li>
 <li>
 Booking Processes: Coordinate all aspects of bookings, from creation to completion, ensuring accuracy and efficient operations to meet company KPIs.
 </li>
 <li>
 Team Leadership: Coach and mentor Ops team members to improve performance and assist with onboarding new Ops team members.
 </li>
 <li>
 Other Duties as assigned by management.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Ability to work collaboratively across departments and adapt to changing priorities.
 </li>
 <li>
 Strong organizational skills and ability to manage multiple tasks simultaneously.
 </li>
 <li>
 Self-starter with excellent task management skills
 </li>
 <li>
 Intermediate proficiency in all Microsoft Office programs, with the ability to teach their primary usage(s).
 </li>
 <li>
 Familiarity with or willingness to adopt AI-powered platforms (e.g., Copilot, automated workflows, data analysis tools) is a plus.
 </li>
 <li>
 Cruise or tour operations / reservations experience preferred.
 </li>
 <li>
 Preferred experience managing processes with timelines.
 </li>
 <li>
 Proficiency with Reservations and Operations systems (Seaware Core preferred)
 </li>
 <li>
 This position is expected to adjust work hours in cases of irregular operations, which likely will also require extended hours.
 
 
 
 </li>
 </ul>
 
 BENEFITS:
 
 For full-time employees, Windstar offers a comprehensive benefits package including: Medical, Dental &amp; Vision; HSA &amp; FSA; Life &amp; Disability; Accident, Hospital &amp; Critical Illness; Pet Insurance; Vacation, Sick Time and paid Holidays; 401(k) with Company Match; Employee Assistance Plan; Education Assistance and Employee Discounts &amp; Travel Deals.
 
 
 
 EEO:
 
 Windstar is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
 
 
 
 Work Environment:
 
 Remote work. Secure home office environment suitable for remote work without disruptions. Hardwire Internet connection required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
</div>

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