account management specialist Jobs in Riyadh

account management specialist

client services partner

sales assistant

sales associate

sales representative

guest service agent

Marriott International

<div>Additional Information 
Job Number26056064 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Riyadh, 2941 Makkah Al Mukarramah Road, Riyadh, Saudi Arabia, Saudi Arabia, 12912 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 

</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Relation Agent Chinese Speaker (Saudi Only)

Accor

<div>Company Description 
Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills &amp; knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.
Hospitality is a work of heart,
 
Join us and become a Heartist&reg;. 
Job Description 
Reception Agent 
First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. 
What is in it for you: 
In 3-4 bullet points, showcase the benefits and perks of working at the property 
Employee benefit card offering discounted rates at Accor worldwide 
Learning programs through our Academies 
Opportunity to develop your talent and grow within your property and across the world! 
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 
What you will be doing: 
Greet, check-in, respond to requests and settle accounts while providing exceptional service 
Take initiative to add a personalized experience 
Proudly promote the hotel facilities, looking for opportunities to enhance a guest&rsquo;s stay through up-selling 
Additional Information 
Your team and working environment: 
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture 
Note: Customization may be included for any specific local or legislative requirements, such as work permits 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

EN - Reception Agent ( Saudi nationality ) Tamayyaz

Qiddiya Investment Company

<div>Qiddiya Investment Company is seeking a reliable and professional Guest Service - Driver to join our team. In this role, you will be responsible for providing safe, courteous, and efficient transportation services to our guests, ensuring their comfort and satisfaction throughout their visit. As a Guest Service - Driver, you will play a critical role in delivering an exceptional guest experience, representing Qiddiya&rsquo;s commitment to excellence.
Key Responsibilities<ul><li>
Provide safe and timely transportation services for guests to various destinations within and outside the Qiddiya premises.</li><li>
Maintain the cleanliness and proper maintenance of the company vehicle at all times.</li><li>
Assist guests with luggage and offer a high level of customer service, ensuring a positive and welcoming experience.</li><li>
Adhere strictly to traffic rules and regulations to ensure guest safety.</li><li>
Coordinate with the Guest Services team to manage schedules and meet guest transportation needs effectively.</li><li>
Keep accurate records of trips, mileage, and vehicle maintenance activities.</li><li>
Report any vehicle issues or incidents promptly to the relevant department.</li><li>
Uphold a professional appearance and conduct reflective of the Qiddiya brand values.</li></ul> 

Requirements 
<ul><li>
Education Preferred: Highschool or related experience.
</li><li>Valid driving license with a clean driving record.</li><li>
Minimum of 2 years of professional driving experience, preferably in guest service or hospitality environments.</li><li>
Ability to handle guest needs with professionalism and courtesy.</li><li>
Knowledge of local roads and traffic regulations.</li><li>
High level of responsibility, punctuality, and integrity.</li></ul></div>

Guest Service - Driver

<div>Additional Information 
Job Number26055420 
Job CategoryRooms &amp; Guest Services Operations 
LocationCourtyard by Marriott Riyadh Northern Ring Road, Olaya Street, Al Murooj District, Northern Ring Road, Riyadh, Saudi Arabia, Saudi Arabia, 11491 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Courtyard, we&rsquo;re passionate about better serving the needs of travelers everywhere. It&rsquo;s what inspired us to create the first hotel designed specifically for business travelers, and it&rsquo;s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We&rsquo;re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve &ndash; all while having fun. 
 
 
<div>In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Guest Experience Shift Leader

Hilton

<div>Bell Captain
A Bell Captain is responsible for supervising Bell persons, transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. 
 
 
What will I be doing? 
As a Bell Captain, you will be responsible for supervising Bell persons, transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Greet and escort arriving and departing guests to and from their accommodations</li>
<li>Retrieve and transport guest luggage</li>
<li>Inspect guest rooms and acquaint guests with these rooms and their features</li>
<li>Respond to guest inquiries and requests in a timely, friendly and efficient manner</li>
<li>Organize and store luggage, as needed, according to guidelines</li>
<li>Supervise, monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward</li>
<li>Recruit, interview and train team members</li>
<li>Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events</li>
<li>Assist in the maintenance, appearance and functionality of equipment</li></ul>
What are we looking for? 
A Bell Captain serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
<ul><li>Previous customer service experience in a supervisory role</li>
<li>The ability to listen and respond to demanding Guest needs</li>
<li>Excellent leadership, interpersonal, personal presentation and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Flexibility to respond to a range of different work situations</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>A passion for delivering exceptional levels of Guest service</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Bell Captain

Red Sea Global

<div><div><div><div><div>Division: Marine Operations-Marina
</div></div></div></div><div><div><div><div>Department: Marine Operations
</div></div></div></div><div><div><div><div>Company: Coastal Transportation Services Company
</div></div></div></div><div><div><div><div>Division: Marine Mobility

Department: Marine Mobility

Company: Coastal Transportation Services Company 


Redefining Land, Air, and Sea Travel&hellip; Elevating Destinations. 


Coastal Transportation Services Company, a subsidiary of Red Sea Global, provides Transportation services at our Red Sea destination and is part of the Red Sea Global Group of companies. We specialize in providing transportation services to our Red Sea destination. As a subsidiary, Coastal Transportation Services Co. benefits from shared strategic goals and collaborative initiatives within the Red Sea Global group of companies, enhancing our ability to serve our clients effectively. 


Are you ready to transform the future of transportation? At Coastal Transportation Services Co., we are driven by innovation, creativity, and a passion for redefining transportation. Our team is shaping the future with cutting-edge projects, from autonomous vehicles to sustainable transportation solutions. 


We are seeking forward-thinking individuals eager to collaborate in a dynamic, fast-paced environment where ideas become reality. Join us in revolutionizing transportation and creating a smarter, more sustainable world&mdash;one innovation at a time. 


Join our visionary team and help shape the future of transportation! 


Job Role: 


To oversee and standardize the interior service operations across the fleet of guest vessels, ensuring consistent, high-quality guest experiences. The role acts as a central liaison between the vessels and shore management for all matter relating interior and exterior service, provisioning, guest readiness, and crew training. 


Responsibilities: 

<ul>
<li>Develop, implement, train, and monitor SOPs and service standards across all vessels.</li>
<li>Inspect and audit vessels regularly to ensure excellent presentation, cleanliness, and guest readiness.</li>
<li>Liaise with Captains to coordinate turnarounds, provisioning, guest preferences, and special events or charters.</li>
<li>Manage procurement of supplies, uniforms, toiletries, and guest amenities.</li>
<li>Conduct onboarding, familiarization and training for new crew: maintain upskilling programs for service standards.</li>
<li>Act as the main point of contact for shore-based requests and logistics (F&amp;B, flowers, special provisions, etc.).</li>
<li>Coordinate with maintenance and provisioning departments to align timelines and standards.</li>
<li>Maintain records of guest feedback and provide improvement recommendations.</li>
<li>Support recruitment efforts for crew and assist in performance evaluations.</li>
<li>Ensure compliance with hygiene, safety, and company policies.</li></ul> 


Requirements: 

<ul>
<li>Minimum of 5 years&rsquo; experience in Operations</li>
<li>Experience in luxury hospitality or 5-star service preferred</li>
<li>Training certifications.</li>
<li>Exceptional attention to detail and service standards</li>
<li>Excellent communication and interpersonal skills</li>
<li>Strong organizational and multitasking abilities</li>
<li>Leadership in coaching and mentoring</li>
<li>Procurement and budget management experience</li>
<li>Fluent in English; additional languages are an advantage</li>
<li>Shore-based, with frequent onboard vessel trips</li>
<li>Dynamic environment requiring flexibility, confidentiality, and high service standards</li>
<li> Responsible for the supply budget across all vessels</li>
<li> Budget oversight for training and uniforms</li></ul></div></div></div></div></div>

Assistant Manager - Guest Relation

Mandarin Oriental Hotel Group

<div>Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Al Faisaliah Riyadh&ndash; Located in the heart of the city and setting new standards for luxury, Al Faisaliah Hotel is one of the most sought-after addresses in Saudi Arabia. Its timeless elegance, central location and panoramic views are complemented by Mandarin Oriental&rsquo;s signature service to ensure a truly unforgettable Arabian experience.

About the job

Based at the Mandarin Oriental Al Faisaliah Riyadh within the Sales Department in Riyadh, the Corporate Sales Manager is responsible for Ensures comprehensive and complete coverage of own sales portfolio, covering all levels of accounts and all revenue streams within the account for a comprehensive client servicing, achieving targets and maximum productivity. Manages activities related to the sales functions with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals. Track record in exceeding targets with the ability to identify, implement and execute sales strategies and account plans.

As Corporate Sales Manager, you will be responsible for the following duties:

It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.
<ul>
<li>To acquire, develop and manage local corporate business and government accounts according to the set business mix strategy.</li>
<li>Ensures maximum acceptance in RFPs.</li>
<li>To acquire, develop and manage business travel agent accounts (BTA) according to the set business mix strategy.</li>
<li>To constantly monitor the market and the competition and report on threats and opportunities.</li>
</ul><ul><li>To provide accurate and timely reporting on segment and account production and propose tactics and strategies to improve revenue or avoid shortfalls.</li>
<li>Implements and executes all sales objectives and action plans to reach and exceed targets set.</li>
<li>Quotes and negotiates prices with customers for transient, long stay and group business with established parameters.</li>
<li>Establishes and maintains files of major accounts and ensures maintenance of the accounts in the management system.</li>
<li>Understands the overall market, including competitors&rsquo; strengths and weaknesses, economic trends, supply and demand, and knows how to sell against them.</li>
<li>Ensures that selling strategies are adhered to during negotiations and maximizes upselling opportunities whenever possible.</li>
<li>Gain an understanding of the property&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns to offer a better business solution.</li>
<li>Cross sells brand across MOHG portfolio through the MObilize program.</li>
</ul><ul><li>Supports customer loyalty and property&rsquo;s brand standards by delivering service excellence throughout each customer experience.</li>
<li>Services our customers in order to grow share of the account.</li>
<li>Builds strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively</li>
<li>Sets a positive example for the sales, Reservations and conference sales teams.</li>
<li>Handles guest complaints and disputes.</li>
</ul>
As Corporate Sales Manager, we expect from you:

Achieves financial targets and monitors progress of team&rsquo;s sales objectives targets through supervision and guidance to ensure team also achieves financial targets in all revenue streams.
<ul>
<li>Ensures the team understand and achieves all KPIs related to the department.</li>
<li>Attend trade shows and fairs and ensures coverage in all key feeder markets.</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
 Benefits:
<ul><li>A competitive salary.</li>
<li>A competitive incentive.</li>
<li>Health insurance.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Corporate Sales Manager

Explore 485+ Guest service agent in Riyadh this May. Find roles across top companies and apply now to boost your career.