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guest service agent

Hilton Worldwide, Inc.

Job Description - Guest Service Agent (HOT0BK33) Job Description Guest Service Agent (Job Number HOT0BK33) Work Locations Double Tree by Hilton Riyadh Financial District Northern Ring Road Riyadh 3325 A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will I be doing? As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards: <ul> <li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li> <li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li> <li>Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li> <li>Demonstrate a high level of customer service at all times</li> <li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li> <li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li> <li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li> <li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li> <li>Comply with hotel security, fire regulations and all health and safety legislation</li> <li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li> <li>Follow company brand standards</li> <li>Assist other departments, as necessary</li> </ul> What are we looking for? Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: <ul> <li>Previous experience in a customer-focused industry</li> <li>Positive attitude and good communication skills</li> <li>Commitment to delivering a high level of customer service</li> <li>Excellent grooming standards</li> <li>Calm, efficient, and organized with great attention to detail</li> <li>Ability to multi-task while maintaining a positive attitude when working with a Guest</li> <li>Professional manner with an emphasis on hospitality and guest service</li> <li>Ability to work on your own and as part of a team</li> <li>Competent level of IT proficiency</li> </ul> It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: <ul> <li>Previous experience in cash handling</li> <li>Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors</li> <li>Conflict resolution experience</li> </ul> What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Schedule Full-time Brand Doubletree by Hilton Job Guest Services, Operations, and Front Office<img src="https://www.jobg8.com/Tracking.aspx?AIWcikCyAyx7XVo6m%2fE7gYMtlk0YzFwrk" width="0" height="0" />

Guest Service Agent

Crowne Plaza Hotel

<div>As a Reservation Agent at Crowne Plaza RDC, you will be the first point of contact for guests making room bookings. You will handle all reservation inquiries efficiently, professionally, and in accordance with IHG and Crowne Plaza standards. Your role will directly contribute to guest satisfaction, revenue optimization, and a smooth guest experience.
Key Responsibilities:

Handle all incoming calls, emails, and online reservation requests in a courteous and professional manner.

Accurately input reservations into the Property Management System (PMS) while ensuring all necessary information is collected.

Maximize room occupancy and revenue by applying upselling techniques and ensuring availability is managed effectively.

Maintain knowledge of current hotel rates, promotions, packages, and hotel services.

Coordinate with Sales, Front Office, and Revenue departments to manage group bookings and special requests.

Respond promptly to guest inquiries, complaints, or concerns and escalate when necessary.

Monitor daily arrivals and follow up on any discrepancies or special requirements.

Prepare and distribute reservation reports and forecasts as requested by management.

Follow brand and company procedures, including IHG Way of Clean and True Hospitality service principles.
Qualifications:

High school diploma or equivalent; degree in Hospitality Management or related field is a plus.

Prior experience in reservations or front office operations in a 4- or 5-star hotel preferred.

Familiarity with Opera PMS or similar hotel reservation systems.

Strong communication skills in English; Arabic is a plus.

Excellent customer service and problem-solving abilities.

Ability to multitask, prioritize, and work under pressure.

Flexible to work in shifts, including weekends and holidays.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Reservation Agent

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
An architectural icon in the heart of Saudi Arabia&rsquo;s vibrant capital soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.
About The Role:
As a Core Agent, you will be an integral part of our dynamic team, working together towards a common goal &ndash; to exceed expectations and deliver exceptional customer service. With your unwavering dedication and enthusiasm, you will play a key role in ensuring that every guest receives the utmost care and attention.
Four Seasons Hotel Riyadh:
Prime location in the heart of the capital, nestled within the iconic 99-storey Kingdom Tower. Situated at such a prestigious address, our property offers unparalleled proximity to key business areas, shopping centres, and cultural sites, 276 spacious and light-filled rooms, including 39 luxurious suites.
Areas of responsibility are Core, Sales, Rooms.
Food &amp; Beverage:
The hotel offers three exceptional restaurant venues, collectively offering a seating capacity of 250 guests.
Our event facilities, with a mix of Ballroom and Meeting Rooms offer a remarkable 7,213 square meters (77,640 square feet) of space, making them the perfect choice for a wide range of events.
SPA and Wellness:
Nestled within our establishment, our world-class spa offers an array of indulgence across 8 treatment rooms for male guests and 1 treatment room designed exclusively for female guests. This haven of rejuvenation also encompasses high end facilities and a meticulously outfitted fitness center.
Complementing this luxurious setting is our Spa department, boasting a diverse and dedicated team of 25 colleagues, all united in their mission to provide exceptional service to our esteemed guests.
Knowledge and Skills:
<ul><li>College education or equivalent experience.
</li></ul><ul><li>Comprehensive computer and analytical skills, superior guest service and salesmanship skills. Proven success in a previous rooms division management position required, ability to manage multiple tasks, improve efficiency and productivity.
</li></ul><ul><li>Be a champion of the Golden Rule: Do unto others as you would have them do unto you.
</li><li>Be part of a cohesive team with opportunities to learn, grow and develop.
</li><li>Have access to a robust benefit plan.
</li><li>Can engage in diverse and challenging work.
</li><li>Derive a sense of pride in work well done.
</li></ul>What We Expect:
Competitive Net Salary in a Tax-Free Environment
Housing provided
Transportation provided
30 days&rsquo; vacation
10 days Public Holidays per year
Paid home leave tickets.
Complimentary employee meals
Medical Insurance
Life Insurance
Employee Assistance Program
Worldwide Complimentary Room Nights with Four Seasons
Laundry/dry cleaning for provided for work attire.
Growth &amp; Development opportunities</div>

Core Agent

Marriott International

<div>Additional Information 
Job Number25170456 
Job CategoryRooms &amp; Guest Services Operations 
LocationW Riyadh - KAFD, Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, Saudi Arabia, 13519 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Relation Agent ( Saudi National )

Mandarin Oriental Hotel Group

<div>Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Al Faisaliah Riyadh&ndash; Located in the heart of the city and setting new standards for luxury, Al Faisaliah Hotel is one of the most sought-after addresses in Saudi Arabia. Its timeless elegance, central location and panoramic views are complemented by Mandarin Oriental&rsquo;s signature service to ensure a truly unforgettable Arabian experience.

About the job

Based at the Mandarin Oriental Al Faisaliah Riyadh within the Rooms Department in Riyadh, the Front Desk Agent is responsible to assist the fundamental set-up, organization and development of systems within the department. This position will create all forms, scheduling systems, and correspondence venues and devise accurate internal sales procedures for addressing daily requests.The Front Desk Agent will be responsible for It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures. MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, all rules, regulations, and other requirements. It is part of your role and your responsibility to fully support all learning and development activities. You shall take all reasonable steps to safeguard stored information and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.

As Front Desk Agent, you will be responsible for the following duties:
<ul>
<li>Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example, gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.</li>
<li>Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.</li>
<li>Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.</li>
<li>Mandarin Oriental, Riyadh, has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, color, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.</li>
<li>To carry out any additional duties requested by management, related to hotel operational activities.</li>
</ul>
As Front Desk Agent, we expect from you:
<ul>
<li>Greet, check-in, and escort guests promptly to their rooms.</li>
<li>Creating outstanding arrival and departure experiences.</li>
<li>Assisting with billing and invoicing.</li>
<li>Print all in-house, HK status, arrival, and billing reports and store them on the PC in case the HMS system fails.</li>
<li>Establishing and developing personal contact with all our guests and providing continuous care, comfort, and warmth throughout their stay.</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
 Benefits:
<ul><li>A competitive salary.</li>
<li>A competitive incentive.</li>
<li>Health insurance.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Front Desk Agent (Local)

Radisson Hotel Group

<div>Company Description 
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. 
 
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. 
Job Description 
We are currently seeking a Receptionist to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume &ndash; those with character, skills, talents, and a passion for creating memorable experiences.
As a Receptionist, you will:<ul><li>
Be the first and last point of contact, offering a warm, genuine welcome and a fond farewell.</li><li>
Handle appointment scheduling, confirmations, and guest inquiries with professionalism and grace.</li><li>
Be knowledgeable about the full range of services and guide guests accordingly in a clear and courteous manner.</li><li>
Work closely with the team to ensure a smooth, seamless, and relaxing experience from start to finish.</li><li>
Maintain a calm, organized atmosphere that reflects discretion, care, and attention to detail.</li></ul> 

Qualifications 
<ul><li>
Flexibility and a positive, Yes I Can! Attitude</li><li>
An eye for detail</li><li>
Is a creative problem-solver</li><li>
Passionate about creating extraordinary service</li><li>
Ability to work as part of a team to ensure guest satisfaction</li><li>
Strong verbal communication skills</li><li>
Likes having fun at work</li><li>
Experience in a similar position is beneficial but not essential</li></ul> 

Additional Information 
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development&mdash;helping you reach your full potential.
Experience the Team Spirit - Join a workplace that&rsquo;s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference&mdash;in hospitality, your community and beyond.
Enjoy Global &amp; Local Perks - No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you&rsquo;re ready to bring your talent, energy, and passion, we&rsquo;d love to hear from you.
Apply now and let&rsquo;s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.</div>

Receptionist (Saudis Only)

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25162146
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 JW Marriott Hotel Riyadh, King Fahad Road, Riyadh, Saudi Arabia, Saudi Arabia, 13315VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 شركة ماريوت الدولية هي شركة توفر فرص توظيف متكافئة. نؤمن بتوظيف قوى عاملة متنوعة الخلفيات والحفاظ على ثقافة شاملة تهتم بالأشخاص في المقام الأول. نلتزم بعدم التمييز على أي أساس محمي، مثل الإعاقة وحالة المحاربين القدماء، أو أي أساس آخر يغطيه القانون المعمول
 
 
 
 تسعى فنادق ماريوت جاهدة للارتقاء بفن الضيافة والابتكار في كل فرصة مع الحفاظ على راحة الأشخاص المألوفة في جميع أنحاء العالم. بصفتك مضيفًا في فنادق ماريوت، ستساعد في الحفاظ على وعد "الضيافة الرائعة". "دائمًا". من خلال تقديم خدمة مدروسة وصادقة وذات تفكير مستقبلي تدعم هذا الإرث الحي وتبني عليه. مع الاسم المرادف للضيافة في جميع أنحاء العالم، نحن فخورون بالترحيب بك لاستكشاف مهنة مع فنادق ماريوت. عند الانضمام إلى فنادق ماريوت، فإنك تنضم إلى مجموعة من العلامات التجارية مع ماريوت الدولية.
 
 كن
 
 في المكان الذي يمكنك فيه القيام بأفضل أعمالك،
 
 وابدأ
 
 هدفك ،
 
 وانتمي
 
 إلى فريق عالمي مذهل ،
 
 لتصبح
 
 أفضل نسخة منك.
 
 
 تعد جي دبليو ماريوت جزءًا من مجموعة ماريوت الدولية الفاخرة وتتكون من أكثر من 100 فندق رائع في مدن مناسبة للإجازات ومواقع المنتجعات المميزة حول العالم. تؤمن جي دبليو بأن شركائنا يأتون أولاً. لأنه إذا كنت سعيدًا، فسيكون ضيوفنا سعداء. يتمتع شركاء جي دبليو ماريوت بالثقة والابتكار والأصالة والبديهية، ويستمرون في إرث العلامة التجارية التي تحمل الاسم نفسه ومؤسس الشركة، جي ويلارد ماريوت.تقدم فنادقنا تجربة عمل لا مثيل لها، حيث ستكون جزءًا من المجتمع وتستمتع بصداقة حميمة حقيقية مع مجموعة متنوعة من زملاء العمل. تخلق جي دبليو فرصًا للتدريب والتطوير والتقدير والأهم من ذلك، مكانًا يمكنك من خلاله متابعة شغفك في بيئة فاخرة مع التركيز على الرفاهية الشاملة. تبدأ معاملة الضيوف بشكل استثنائي بالطريقة التي نعتني بها بشركائنا. هذا هو علاج JW&trade;. عند انضمامك إلى جي دبليو ماريوت، فإنك تنضم إلى مجموعة من العلامات التجارية مع ماريوت الدولية.
 
 كن
 
 في المكان الذي يمكنك فيه القيام بأفضل أعمالك،
 
 وابدأ
 
 هدفك ،
 
 وانتمي
 
 إلى فريق عالمي مذهل ،
 
 لتصبح
 
 أفضل نسخة منك.
</div>

Agent-Guest Relations

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