guest experience expert

receptionist

associate service specialist Jobs in Riyadh

associate service specialist

call center agent (saudi only) Jobs in Riyadh

call center agent (saudi only)

call center supervisor

guest service agent

Fairmont

<div>Company Description 
Gr&uuml;nde f&uuml;r Accor zu arbeiten? 
Wir sind weit mehr als ein weltweit f&uuml;hrendes Unternehmen. Wir empfangen Dich so, wie Du bist und bei uns findest Du einen Beruf und eine Marke, die zu Deiner Pers&ouml;nlichkeit passen. 
Wir unterst&uuml;tzen Dich dabei, jeden Tag zu wachsen und zu lernen. Wir sorgen daf&uuml;r, dass Deine Arbeit einen Sinn in Deinem Leben hat und dass Du auf Deiner Reise mit uns die grenzenlosen M&ouml;glichkeiten von Accor erkunden kannst. 
Bei Accor kannst Du jedes Kapitel Deiner Geschichte selber schreiben, und gemeinsam k&ouml;nnen wir die Gastronomie und Hotellerie von morgen ver&auml;ndern. Entdecke das Leben, das Dich bei Accor erwartet, besuche https://careers.accor.com/. 
Tu das, was Du liebst, trage etwas f&uuml;r die Gemeinschaft in der Welt bei, und wage es den Status quo in Frage zu stellen! #BELIMITLESS 
Job Description 
We are seeking an enthusiastic and customer-focused Guest Experience Agent to join our team in Riyadh, Saudi Arabia. As a key member of our hospitality team, you will be responsible for ensuring exceptional guest experiences from pre-arrival to post-stay. This role requires a detail-oriented professional who can seamlessly coordinate various aspects of guest services while maintaining the highest standards of hospitality.<ul><li>
Serve as the primary point of contact for guests, managing pre-arrival communications and personalizing interactions via email and phone</li><li>
Coordinate back-of-house butler and front office services to deliver a seamless guest experience</li><li>
Translate pre-arrival notes effectively into property management systems and communicate with relevant departments</li><li>
Manage guest requests and inquiries promptly and efficiently, ensuring high levels of customer satisfaction</li><li>
Collaborate with various departments including front office, housekeeping, food &amp; beverage, and spa to meet guest needs</li><li>
Maintain accurate guest records and profiles in the property management system</li><li>
Anticipate guest needs and proactively offer assistance or suggestions to enhance their stay</li><li>
Handle guest complaints and issues with empathy and professionalism, working towards satisfactory resolutions</li><li>
Assist with check-in and check-out procedures as needed</li><li>
Stay informed about hotel amenities, local attractions, and events to provide knowledgeable recommendations to guests</li></ul> 

Qualifications 
<ul><li>
Previous experience in front office, concierge, and/or spa roles in a luxury hotel setting</li><li>
Bachelor's degree in Hospitality Management or related field preferred</li><li>
Fluency in English and Arabic; additional languages are a plus</li><li>
Excellent communication skills, both written and verbal</li><li>
Strong interpersonal skills with a deep understanding and acceptance of multi-cultural customs</li><li>
Exceptional organizational abilities and attention to detail</li><li>
Ability to maintain high performance under pressure and adapt to changing priorities</li><li>
Proactive and service-oriented mindset with a passion for exceeding guest expectations</li><li>
Proficiency in relevant software including PMS systems and MS Office Suite</li><li>
Knowledge of Opera, Alice (or similar itinerary building software), and HotSoS is preferred</li><li>
Flexibility to work various shifts, including weekends and holidays</li><li>
Demonstrated ability to work independently and as part of a team</li><li>
Strong problem-solving skills and the ability to make decisions with minimal supervision</li><li>
Commitment to maintaining confidentiality and upholding the highest standards of professionalism</li></ul> 

Additional Information 
Guest Experience Agent &ndash; Your Team and Working Environment:
Be part of our Guest Experience team, where delivering outstanding service and creating memorable guest interactions are at the heart of everything we do. In this role, you will support guests throughout their journey, handle inquiries and feedback, and work closely with internal teams to ensure a smooth and positive experience.
We promote a collaborative and supportive work environment built on teamwork, respect, and continuous improvement. As a front-line representative of the hotel, your professionalism, communication skills, and commitment to guest satisfaction will play a key role in ensuring guests feel welcomed and well cared for.
Our Commitment to Diversity &amp; Inclusion:
We are committed to fostering an inclusive workplace that values diversity and empowers individuals from all backgrounds to contribute, grow, and succeed with integrity and passion.</div>

Guest Experience Agent

Rotana Hotels

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:<ul><li>Provide prompt, courteous and efficient service to all guests, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure</li><li>Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed</li><li>Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests</li><li>Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries</li><li>Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels</li><li>Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures</li><li>Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems</li><li>Maintain the privacy of all guests by ensuring that no details of the guests are disclosed</li><li>Demonstrate a complete understanding of the hotel's policies, procedures and service standards and have full knowledge of the hotel facilities and happenings</li></ul>

Front Desk Agent - Arabic Speaker

Marriott International

<div>Additional Information 
Job Number25204989 
Job CategoryReservations 
LocationThe St. Regis Riyadh, 2941 Makkah Al Mukarramah Road, Riyadh, Saudi Arabia, Saudi Arabia, 12912 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Reservations Agent (Saudi Only)

<div>Additional Information 
Job Number25205911 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Riyadh, 2941 Makkah Al Mukarramah Road, Riyadh, Saudi Arabia, Saudi Arabia, 12912 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Relation Agent (Saudi Only)

<div>Additional Information 
Job Number26207849 
Job CategoryRooms &amp; Guest Services Operations 
LocationSheraton Riyadh Hotel &amp; Towers, Junction of King Fahad and King Abdullah Road, Riyadh, Saudi Arabia, Saudi Arabia, 11623 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Experience Supervisor

Mandarin Oriental Hotel Group

<div>Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Al Faisaliah Riyadh&ndash; Located in the heart of the city and setting new standards for luxury, Al Faisaliah Hotel is one of the most sought-after addresses in Saudi Arabia. Its timeless elegance, central location and panoramic views are complemented by Mandarin Oriental&rsquo;s signature service to ensure a truly unforgettable Arabian experience.

About the job

Based at the Mandarin Oriental Al Faisaliah Riyadh within the Revenue Department in Riyadh, the Reservations Agent is responsible for the overall guest satisfaction by greeting guests with a warm, sincere voice, recognizing and anticipating individual guest needs while ensuring a complete follow up. Reservations Services Agent will assist our guests and colleagues in emergency by distributing our emails, alerts, and messages in timely manner. You will be responsible to maintain effective communication on all reservations made (including Rooms, Food and Beverage and Spa) to ensure smooth and efficient service delivery.

As Reservations Agent, you will be responsible for the following duties:
<ul>
<li>You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.</li>
<li>Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.</li>
<li>Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.</li>
</ul>
As Reservations Agent, we expect from you:
<ul>
<li>Answer hotel&rsquo;s main telephone number and connect guest and colleagues to the correct telephone extension.</li>
<li>Greet all callers with warm and sincere greeting.</li>
<li>Process and confirm guest reservations made by clients for Rooms, F&amp;B and Spa.</li>
<li>Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers.</li>
<li>Accommodate and document special requests.</li>
<li>Maintain established filing system for all correspondence and collate reports as required by Revenue &amp; Reservations Manager or Assistant Manager.</li>
<li>Supports customer loyalty and property&rsquo;s brand standards by delivering service excellence throughout each customer experience.</li>
</ul><ul><li>Ensures an excellent working relationship with all colleagues within the hotel.</li>
<li>Joint Sales calls with team as required.</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
 Benefits:
<ul><li>A competitive salary.</li>
<li>A competitive incentive.</li>
<li>Health insurance.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Reservations Agent

Hilton

<div>Purchasing Officer
A Purchasing Agent/Clerk will support the negotiation of contracts, purchasing of required goods, and record-keeping as it related to transactions and vendor performance. 
What will I be doing? 
As Purchasing Agent/Clerk, you will support the negotiation of contracts, purchasing of required goods, and record-keeping as it related to transactions and vendor performance. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul><li>
Obtain competitive quotations for hotel requirements and ensure that the best product is sourced and purchased, using Group Nominated suppliers where applicable</li><li>
Ensure locally Nominated supplier information is kept current</li><li>
Manage the database of active local contracts with suppliers</li><li>
Ensure Purchasing Manual is current</li><li>
Adhere to quality procedures and standards and oversee purchasing administration such that all Hilton policies and standards are upheld</li><li>
Maintain a record of commitments for all budgets and ensure that the relevant senior managers are constantly informed of updates</li><li>
Ensure a comprehensive system for allocating and reconciling purchase orders</li><li>
Monitor all areas of purchasing including contracts, leases and nominations</li><li>
Prepare the month end accounts reports in an accurate and timely manner</li><li>
Execute on tasks/requests as instructed by the Hotel Management</li></ul>
What are we looking for? 
A Purchasing Agent/Clerk serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Strong financial knowledge and ability to work with budgets</li><li>
Computer literate, with good MS Excel skills</li><li>
Good time management and organisation skills</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience within the hotel/leisure sector</li><li>
Previous experience in a similar purchasing role</li><li>
Relevant degree, in Finance/Accounting or related business discipline, from an academic institution</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Purchasing Officer

Explore 634+ Guest service agent in Riyadh this January. Find roles across top companies and apply now to boost your career.