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administration and support services manager Jobs in Riyadh

guest services manager

Red Sea Global

<div><div><div><div><div>Division: Marine Operations-Marina
</div></div></div></div><div><div><div><div>Department: Marine Operations
</div></div></div></div><div><div><div><div>Company: Coastal Transportation Services Company
</div></div></div></div><div><div><div><div>Division: Marine Mobility

Department: Marine Mobility

Company: Coastal Transportation Services Company 


Redefining Land, Air, and Sea Travel&hellip; Elevating Destinations. 


Coastal Transportation Services Company, a subsidiary of Red Sea Global, provides Transportation services at our Red Sea destination and is part of the Red Sea Global Group of companies. We specialize in providing transportation services to our Red Sea destination. As a subsidiary, Coastal Transportation Services Co. benefits from shared strategic goals and collaborative initiatives within the Red Sea Global group of companies, enhancing our ability to serve our clients effectively. 


Are you ready to transform the future of transportation? At Coastal Transportation Services Co., we are driven by innovation, creativity, and a passion for redefining transportation. Our team is shaping the future with cutting-edge projects, from autonomous vehicles to sustainable transportation solutions. 


We are seeking forward-thinking individuals eager to collaborate in a dynamic, fast-paced environment where ideas become reality. Join us in revolutionizing transportation and creating a smarter, more sustainable world&mdash;one innovation at a time. 


Join our visionary team and help shape the future of transportation! 


Job Role: 


To oversee and standardize the interior service operations across the fleet of guest vessels, ensuring consistent, high-quality guest experiences. The role acts as a central liaison between the vessels and shore management for all matter relating interior and exterior service, provisioning, guest readiness, and crew training. 


Responsibilities: 

<ul>
<li>Develop, implement, train, and monitor SOPs and service standards across all vessels.</li>
<li>Inspect and audit vessels regularly to ensure excellent presentation, cleanliness, and guest readiness.</li>
<li>Liaise with Captains to coordinate turnarounds, provisioning, guest preferences, and special events or charters.</li>
<li>Manage procurement of supplies, uniforms, toiletries, and guest amenities.</li>
<li>Conduct onboarding, familiarization and training for new crew: maintain upskilling programs for service standards.</li>
<li>Act as the main point of contact for shore-based requests and logistics (F&amp;B, flowers, special provisions, etc.).</li>
<li>Coordinate with maintenance and provisioning departments to align timelines and standards.</li>
<li>Maintain records of guest feedback and provide improvement recommendations.</li>
<li>Support recruitment efforts for crew and assist in performance evaluations.</li>
<li>Ensure compliance with hygiene, safety, and company policies.</li></ul> 


Requirements: 

<ul>
<li>Minimum of 5 years&rsquo; experience in Operations</li>
<li>Experience in luxury hospitality or 5-star service preferred</li>
<li>Training certifications.</li>
<li>Exceptional attention to detail and service standards</li>
<li>Excellent communication and interpersonal skills</li>
<li>Strong organizational and multitasking abilities</li>
<li>Leadership in coaching and mentoring</li>
<li>Procurement and budget management experience</li>
<li>Fluent in English; additional languages are an advantage</li>
<li>Shore-based, with frequent onboard vessel trips</li>
<li>Dynamic environment requiring flexibility, confidentiality, and high service standards</li>
<li> Responsible for the supply budget across all vessels</li>
<li> Budget oversight for training and uniforms</li></ul></div></div></div></div></div>

Assistant Manager - Guest Relation

Hilton

<div>Duty Manager
A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. 
 
What will I be doing? 
As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Occupy the hotel lobby and other public areas, particularly at busy times</li>
<li>Engage Guests in conversation and provide general assistance</li>
<li>Manage, record, and resolve promptly all Guest complaints</li>
<li>Meet and greet VIP Guests and major corporate clients upon arrival</li>
<li>Coordinate the services and special facilities provided to long-stay Guests</li>
<li>Understand all credit procedures and ensure they are applied</li>
<li>Stay current with all hotel products, services, policies and emergency procedures</li>
<li>Monitor Guest satisfaction reports and implement actions to improve results</li>
<li>Handle, record and follow through with management issues or emergencies that arise</li>
<li>Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.</li>
</ul>What are we looking for? 
Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous supervisory experience in Front Office within the hotel/leisure/retail sector</li>
<li>Good knowledge of Health and Safety and security procedures</li>
<li>Calm, efficient and the ability to work well under pressure</li>
<li>Excellent leadership skills and exceptional communication skills</li>
<li>A passion for delivering exceptional levels of guest service</li>
<li>Possess strong commercial acumen, with experience in increasing profitability in a tight market sector</li>
<li>Experience in managing budgets, revenue proposals and forecasting results in a similar sized property</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous role as a senior supervisor or Duty Manager in a similar quality hotel</li>
<li>A degree or diploma in Hotel Management or equivalent</li>
<li>In-depth knowledge of the hotel, leisure or service sector</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Duty Manager

<div>Front Office Manager
A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. 
 
What will I be doing? 
As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Oversee the entire Front Office operation to maintain high standards</li>
<li>Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li>
<li>Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Set departmental objectives, work schedules, budgets, policies, and procedures</li>
<li>Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li>
<li>Maintain good communication and working relationships with all hotel departments</li>
<li>Monitor staffing levels to meet cover business demands</li>
<li>Conduct monthly communication meetings and produce minutes</li>
<li>Manage staff performance issues in compliance with company policies and procedures</li>
<li>Recruit, manage, train and develop the Front Office team</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Assist with other departments, as necessary</li>
</ul>What are we looking for? 
Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
A degree or diploma in Hotel Management or equivalent</li><li>
A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector</li><li>
High level of IT proficiency</li><li>
High level of commercial awareness and sales capabilities</li><li>
Experience of managing people and developing people</li><li>
Previous experience of managing a department and Profit and Loss account</li><li>
Excellent leadership, interpersonal and communication skills</li><li>
Accountable and resilient</li><li>
Commitment to delivering a high level of customer service
</li><li>Flexibility to respond to a variety of work situations</li><li>
Ability to work on your own and as part of a team</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Familiar with Property Management Systems</li><li>
A degree or diploma in Hotel Management or equivalent</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Office Manager

Boutique Group

<div>
 
 
 About Red Palace:
 
 
 
 
 A symbol of Saudi Arabia&rsquo;s heritage, The Red Palace stands as an extraordinary landmark in Riyadh, now reimagined as an ultra-luxury boutique hotel. Originally built in 1943, this historic Palace has been transformed into a masterpiece of refined hospitality, blending timeless elegance with contemporary sophistication.
 
 
 
 
 Nestled in the heart of the capital, The Red Palace offers an exclusive glimpse into the Kingdom&rsquo;s storied past, featuring meticulously restored architecture, curated cultural experiences, and unparalleled service. Every detail has been thoughtfully designed to honor its legacy while delivering a modern interpretation of luxury. At The Red Palace, we invite guests to step into a world of history, prestige, and indulgence, where tradition and innovation seamlessly come together.
 
 
 
 
 
 
 HOTELS: Red Palace
 
 
 JOB TITLE: Lobby Lounge Manager
 
 
 REPORTING TO: Director Of Food &amp; Beverage
 
 
 THE POSITION
 
 
 The Lobby Lounge Manager is responsible for overseeing the daily operations of the Lobby Lounge, ensuring exceptional guest experience, maintaining high standards of service, and driving revenue performance. This role combines leadership, operational management, and guest engagement, while actively promoting and embodying the Company&rsquo;s legacy competencies and values.
 
 
 
 
 
 RESPONSABILITIES
 
 
 Leadership &amp; Team Management:
 
 <ul>
 <li>
 Recruit, train, supervise, and mentor all Lobby Lounge team members.
 </li>
 <li>
 Set performance standards, conduct regular performance reviews, and implement improvement plans.
 </li>
 <li>
 Foster a positive, collaborative, and guest-focused culture.
 </li>
 </ul>
 
 Guest Experience Management:
 
 <ul>
 <li>
 Ensure consistently high levels of guest satisfaction through personalized service and attention to detail.
 </li>
 <li>
 Handle guest feedback, complaints, and requests promptly and professionally.
 </li>
 <li>
 Develop initiatives to enhance the overall guest experience and encourage repeat visits.
 </li>
 </ul>
 
 Operational Excellence:
 
 <ul>
 <li>
 Oversee daily operations including staff scheduling, inventory management, procurement, and cost control.
 </li>
 <li>
 Ensure proper setup, presentation, and maintenance of the Lounge.
 </li>
 <li>
 Maintain adherence to hygiene, safety, and operational standards at all times.
 </li>
 </ul>
 
 Financial &amp; Performance Management:
 
 <ul>
 <li>
 Monitor revenue, labor costs, and expenses to ensure profitability.
 </li>
 <li>
 Implement strategies to increase sales, including upselling, promotions, and loyalty programs.
 </li>
 <li>
 Prepare regular operational and financial reports for management review.
 </li>
 </ul>
 
 Event &amp; Service Coordination:
 
 <ul>
 <li>
 Plan and execute special events, VIP services, and seasonal promotions.
 </li>
 <li>
 Collaborate with other hotel departments to ensure seamless execution of events and guest services.
 </li>
 </ul>
 
 Training &amp; Development:
 
 <ul>
 <li>
 Identify skill gaps and organize ongoing training programs.
 </li>
 <li>
 Coach staff to achieve excellence in service standards and operational efficiency.
 </li>
 </ul>
 
 Quality &amp; Standards Compliance:
 
 <ul>
 <li>
 Ensure compliance with company policies, F&amp;B standards, and local regulations.
 </li>
 <li>
 Regularly inspect lounge areas, equipment, and inventory for quality and safety.
 </li>
 <li>
 Strategic Contributions:
 </li>
 <li>
 Provide recommendations to management for improving guest experience and operational performance.
 </li>
 <li>
 Analyze trends, customer feedback, and competitor offerings to identify opportunities for growth.
 </li>
 </ul>
 
 
 
 
 
 
 
 Living the Brand
 
 <ul>
 <li>
 Is impeccably groomed, charming, graceful, thoughtful and welcoming.
 </li>
 <li>
 Take pride in anticipating guest needs through service that is warm, genuine and intuitive.
 </li>
 <li>
 Understand what is required to offer &ldquo;emotional luxury&rdquo; and to provide service that is elegant and discreet.
 </li>
 <li>
 Create the guest experience through their senses through all public touch points.
 </li>
 <li>
 Ensuring quality is never compromised.
 </li>
 <li>
 Is generous in spirit with guests and colleagues alike.
 </li>
 <li>
 Establish the reputation of the hotel in local community for its quality service through hosting local events.
 </li>
 <li>
 Demonstrate professionalism, integrity, and a guest-focused approach.
 </li>
 <li>
 Promote and practice the Company&rsquo;s legacy competencies and values in all interactions.
 </li>
 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 Degree in Hospitality, Hotel Management, or a related field.
 </li>
 <li>
 Minimum of 5 years&rsquo; experience in F&amp;B management, with at least 2 years in a supervisory or managerial role.
 </li>
 <li>
 Strong knowledge of food and beverage operations, standards, and service excellence.
 </li>
 <li>
 Proven ability to manage teams, budgets, and operational processes effectively.
 </li>
 <li>
 Excellent interpersonal, communication, and leadership skills.
 </li>
 <li>
 High attention to detail, problem-solving, and guest-centric mindset.
 </li>
 </ul>
 
 MAIN COMPETENCIES
 
 
 
 
 <ul>
 <li>
 Leadership and team motivation.
 </li>
 <li>
 Guest service excellence and relationship management.
 </li>
 <li>
 Operational management and financial acumen.
 </li>
 <li>
 Integrity, professionalism, and ethical conduct.
 </li>
 <li>
 Strategic thinking, problem-solving, and decision-making.
 </li>
 <li>
 Commitment to continuous improvement and innovation.
 </li>
 <li>
 Embracing and practicing Company&rsquo;s legacy competencies and values.
 </li>
 </ul>
 
 
</div>

Lobby Lounge Manager

<div>Night Manager
A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. 
 
What will I be doing? 
As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Oversee the entire Front Office operation to maintain high standards</li>
<li>Serve as a point of contact for regular and VIP Guests</li>
<li>Complete Night Audit duties</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel</li>
<li>Manage, record and promptly resolve issues or emergencies that arise</li>
<li>Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area</li>
<li>Act in accordance with all security and emergency procedures and manage the instigation of these, as required</li>
<li>Compile adequate handover to Early staff / Duty Manager</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Conduct annual and mid-year Appraisals with Team Members</li>
<li>Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas</li>
<li>Assist other departments, as necessary</li>
</ul>What are we looking for? 
Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous supervisory experience in Front Office within the hotel/leisure/retail</li>
<li>High level of IT proficiency</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a variety of work situations</li>
<li>Ability to work on your own and as part of a team</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous experience in the hotel industry</li>
<li>Previous experience with Front Office Management Systems</li>
<li>Previous experience with cash handling</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Night Manager

Stella Stays

Who we areAt Stella Stays, we&rsquo;re not just another hospitality brand - we&rsquo;re building the future of living. We&rsquo;ve reimagined what it means to feel at home, creating tech-driven, beautifully designed spaces that people actually want to live in, whether for a few days or a few months.We started in 2019 with a bold vision, and in just a few years, we became leaders in the space, disrupting traditional hospitality with a fresh, forward-thinking approach. Our fully furnished homes across MENA are seamlessly bookable online, ready for instant move-in, and packed with everything from high-speed WiFi to world class amenities. No paperwork, no hassle - just modern, effortless living.Behind this vision is a team of ambitious, fast moving people who thrive in a high-growth environment. We think big, move fast, and build what&rsquo;s never been built before - together.If you&rsquo;re looking for a place where you can make things happen, grow your career, and be part of something truly game-changing, you&rsquo;ve found it. Welcome to the future. Welcome to Stella Stays.At Stella Stays, you will:We are seeking a highly organized and detail-oriented individual to join Stella Stays as a Front Office in Riyadh. The ideal candidate will possess excellent management and coordination skills, ensuring smooth day-to-day operations, exceptional guest experiences, and effective communication between various stakeholders.Responsibilities:<ul><li>Conduct daily check-in/out inspections to ensure property readiness and guest satisfaction.</li><li>Oversee in-house inventory management and stock count to maintain adequate supplies.</li><li>Supervise the maintenance and cleaning team, ensuring efficient scheduling and high-quality work.</li><li>Coordinate repairs and maintenance tasks promptly to minimize disruptions to guests.</li><li>Prepare and adhere to daily, weekly, and monthly reports on property operations and guest feedback.</li><li>Ensure compliance with property documentation requirements and quality assurance standards.</li><li>Respond promptly and professionally to on ground guest requests, ensuring their needs are met.</li><li>Handle add-on service requests and coordinate with relevant service providers.</li><li>Source and manage reliable service providers and vendors, negotiating favorable contracts.</li><li>Maintain data control and confidentiality of sensitive information.</li><li>Greet visitors, clients, and partners, providing a professional and welcoming atmosphere.</li><li>Answer and direct incoming calls, taking accurate messages when necessary.</li><li>Manage incoming and outgoing mail and packages.</li><li>Maintain the tidiness and appearance of the reception area.</li><li>Assist with ad hoc administrative tasks as needed.</li></ul>Qualifications:The ideal candidate for this role should have:<ul><li>Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).</li><li>Proven experience in Operations and Front Desk management, preferably in the hospitality industry.</li><li>Strong organizational and multitasking abilities, with attention to detail.</li><li>Excellent communication and interpersonal skills to interact effectively with guests and stakeholders.</li><li>Proficient in using property management systems and other relevant software.</li><li>Ability to work independently and make sound decisions in a fast-paced environment.</li></ul>Note: This job description outlines the general nature and key responsibilities of the role but is not exhaustive. The role may require additional duties and responsibilities as assigned by the managementWork Location: In person

Front Office

Six Flags Qiddiya City and Aquarabia

<div>J O B S U M M A R Y:
At Six Flags &amp; Aquarabia Qiddiya City, the Manager - Production will oversee the planning, coordination, and execution of events and
productions to deliver exceptional guest experiences. This role is responsible for managing all aspects of event production, including
logistics, technical requirements, budgeting, and team coordination. The Manager will ensure seamless execution of events, maintaining
high-quality standards and aligning with the park&rsquo;s strategic objectives. Collaboration with internal and external stakeholders is essential
to deliver memorable and innovative productions that enhance the park&rsquo;s brand.
JOB-SPECIFIC:<ul><li>Lead the end-to-end production process for events, including pre-production, on-site execution, and post-event evaluation.</li><li>Ensure all events and productions align with the park&rsquo;s brand standards, objectives, and guest experience goals.</li><li>Assign tasks, monitor progress, and conduct regular check-ins to maintain project timelines and team productivity.</li><li>Collaborate with cross-functional teams, including Marketing, Operations, and Corporate Alliances, to align event production</li></ul>
with broader park initiatives.<ul><li>Develop and manage event production budgets, ensuring cost-effectiveness without compromising quality.</li><li>Monitor expenses, track financial performance, and report on budget variances to senior leadership.</li><li>Source, select, and manage relationships with external vendors, including AV specialists, stage designers, and equipment</li></ul>
suppliers.<ul><li>Oversee vendor deliverables and ensure all services meet contractual agreements and quality expectations.</li><li>Act as the primary point of contact for production partners during event execution.</li><li>Introduce creative and innovative production techniques to enhance the park&rsquo;s events and guest experiences.</li><li>Conduct regular quality checks to ensure that all aspects of event production meet or exceed standards.</li><li>Stay updated on industry trends and integrate new technologies into the production process.</li><li>Ensure all productions adhere to safety standards and regulations, coordinating with the Safety and Operations teams.</li><li>Develop and implement risk management plans to mitigate potential production issues.</li><li>Conduct post-event evaluations to gather feedback and identify areas for improvement.</li><li>Prepare detailed reports on production outcomes, budget adherence, and guest satisfaction.</li><li>Use insights to refine processes and enhance future productions.</li></ul> 
Requirements 
Education:
Bachelor&rsquo;s degree in Event Management, Production, Business Administration, or a related field.
Experience:
3-6+ years of experience in event production, technical production, or a related field. preferably in theme parks or
entertainment Industry
Skills:
Exceptional project management skills, ensuring the seamless execution of complex productions.
Strong leadership and team management abilities, fostering collaboration and productivity.
Budgeting and financial management expertise, with the ability to optimize resources and control costs.
Excellent communication and negotiation skills.
Creative problem-solving capabilities, addressing challenges with innovative solutions.
Proficiency in production tools and software, such as CAD, event planning platforms, and Microsoft Office Suite.
Attention to detail, ensuring high-quality execution across all aspects of event production.
Understanding of technical production elements, including AV, lighting, and staging.
Knowledge of safety and compliance standards, ensuring adherence to regulations and protocols.
Core
Competencies
Self-Actualization &amp; Fulfilment: Proficiency Level &ndash; ADVANCED
Team Synergy &amp; Development: Proficiency Level - ADVANCED
Entrepreneurial Mindset &amp; Drive: Proficiency Level - ADVANCED</div>

Manager - Production

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