operations manager

front office manager

golf- club receptionist

hr manager

receptionist

guest services manager

Hilton

<div>Duty Manager
A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. 
 
What will I be doing? 
As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Occupy the hotel lobby and other public areas, particularly at busy times</li>
<li>Engage Guests in conversation and provide general assistance</li>
<li>Manage, record, and resolve promptly all Guest complaints</li>
<li>Meet and greet VIP Guests and major corporate clients upon arrival</li>
<li>Coordinate the services and special facilities provided to long-stay Guests</li>
<li>Understand all credit procedures and ensure they are applied</li>
<li>Stay current with all hotel products, services, policies and emergency procedures</li>
<li>Monitor Guest satisfaction reports and implement actions to improve results</li>
<li>Handle, record and follow through with management issues or emergencies that arise</li>
<li>Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.</li>
</ul>What are we looking for? 
Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous supervisory experience in Front Office within the hotel/leisure/retail sector</li>
<li>Good knowledge of Health and Safety and security procedures</li>
<li>Calm, efficient and the ability to work well under pressure</li>
<li>Excellent leadership skills and exceptional communication skills</li>
<li>A passion for delivering exceptional levels of guest service</li>
<li>Possess strong commercial acumen, with experience in increasing profitability in a tight market sector</li>
<li>Experience in managing budgets, revenue proposals and forecasting results in a similar sized property</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous role as a senior supervisor or Duty Manager in a similar quality hotel</li>
<li>A degree or diploma in Hotel Management or equivalent</li>
<li>In-depth knowledge of the hotel, leisure or service sector</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Duty Manager

<div>Front Office Manager
A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. 
 
What will I be doing? 
As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Oversee the entire Front Office operation to maintain high standards</li>
<li>Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li>
<li>Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Set departmental objectives, work schedules, budgets, policies, and procedures</li>
<li>Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li>
<li>Maintain good communication and working relationships with all hotel departments</li>
<li>Monitor staffing levels to meet cover business demands</li>
<li>Conduct monthly communication meetings and produce minutes</li>
<li>Manage staff performance issues in compliance with company policies and procedures</li>
<li>Recruit, manage, train and develop the Front Office team</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Assist with other departments, as necessary</li>
</ul>What are we looking for? 
Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
A degree or diploma in Hotel Management or equivalent</li><li>
A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector</li><li>
High level of IT proficiency</li><li>
High level of commercial awareness and sales capabilities</li><li>
Experience of managing people and developing people</li><li>
Previous experience of managing a department and Profit and Loss account</li><li>
Excellent leadership, interpersonal and communication skills</li><li>
Accountable and resilient</li><li>
Commitment to delivering a high level of customer service
</li><li>Flexibility to respond to a variety of work situations</li><li>
Ability to work on your own and as part of a team</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Familiar with Property Management Systems</li><li>
A degree or diploma in Hotel Management or equivalent</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Office Manager

<div>
 A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
 
 
 
 What will I be doing?
 
 
 
 As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Oversee the entire Front Office operation to maintain high standards
 </li>
 <li>
 Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
 </li>
 <li>
 Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
 </li>
 <li>
 Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
 </li>
 <li>
 Set departmental objectives, work schedules, budgets, policies, and procedures
 </li>
 <li>
 Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
 </li>
 <li>
 Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
 </li>
 <li>
 Maintain good communication and working relationships with all hotel departments
 </li>
 <li>
 Monitor staffing levels to meet cover business demands
 </li>
 <li>
 Conduct monthly communication meetings and produce minutes
 </li>
 <li>
 Manage staff performance issues in compliance with company policies and procedures
 </li>
 <li>
 Recruit, manage, train and develop the Front Office team
 </li>
 <li>
 Comply with hotel security, fire regulations and all health and safety legislation
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 </li>
 <li>
 Assist with other departments, as necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 A degree or diploma in Hotel Management or equivalent
 </li>
 <li>
 A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
 </li>
 <li>
 High level of IT proficiency
 </li>
 <li>
 High level of commercial awareness and sales capabilities
 </li>
 <li>
 Experience of managing people and developing people
 </li>
 <li>
 Previous experience of managing a department and Profit and Loss account
 </li>
 <li>
 Excellent leadership, interpersonal and communication skills
 </li>
 <li>
 Accountable and resilient
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Flexibility to respond to a variety of work situations
 </li>
 <li>
 Ability to work on your own and as part of a team
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Familiar with Property Management Systems
 </li>
 <li>
 A degree or diploma in Hotel Management or equivalent
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Riyadh Olaya
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Qiddiya Investment Company

<div>The Reception Manager is the custodian of the &quot;First Impression&quot; across the entire Qiddiya Golf estate. This senior operational role holds strategic oversight of all reception and concierge touchpoints, including the Main Clubhouse Reception, the Golf Academy Reception, and the VIP/Member Concierge Desk. The incumbent is responsible for unifying the service standards across these physically separate areas, ensuring a seamless, 5-star guest journey from arrival at the gate to departure. The Reception Manager leads a large, diverse team, ensuring that communication flows effectively between the teaching staff, golf operations, and the front-of-house team.
JOB OVERVIEW &ndash; PURPOSE AND SCOPE
The purpose of this position is to eliminate service silos. The Reception Manager ensures that a guest checking in for a lesson at the Academy receives the same level of luxury service and recognition as a member checking in for a tee time at the Clubhouse. The scope involves complex rostering across multiple venues, establishing Standard Operating Procedures (SOPs) for guest check-in/out, data management of the Member Database, and the resolution of high-level guest complaints. This is a &quot;roaming&quot; management role, requiring a visible presence at all front desks throughout the day.
RESPONSIBILITIES AND DUTIES
Multi-Department Operations Management
<ul><li>Oversee the daily operations of the Main Clubhouse, Leisure and Academy Reception Areas, ensuring adequate staffing levels based on tee sheet utilisation and lesson bookings.</li><li>
Develop and enforce uniform SOPs for all desks regarding telephone etiquette, guest registration, payment processing, and biometric/access control usage.</li><li>
Conduct daily briefings with the Supervisors of each area to ensure VIP movements, large groups, and course conditions are communicated to all front-desk staff.</li><li>
Monitor the physical presentation of all reception areas, ensuring lobbies, waiting areas, and counters meet the immaculate standards of a luxury 5-Resort.</li></ul>
Guest Experience &amp; Concierge Logistics
<ul><li>Manage the &quot;Golfer&rsquo;s Journey&quot; logic, ensuring the transition from the Bag Drop to the Reception to the Locker Room is fluid and intuitive.</li><li>
Handle complex itineraries for high-net-worth individuals, coordinating effectively with the PA to the GM for dignitary visits.</li><li>
Act as the final escalation point for guest complaints or disputes regarding billing, bookings, or service failures at the front desk.</li><li>
Implement a guest recognition program, ensuring staff across all areas can identify members and repeat guests by name and preference.</li></ul>
Team Leadership &amp; Training
<ul><li>Recruit, train, and appraise a large team of Receptionists and Golf Operations staff.</li><li>
Create a cross-training culture where Academy staff can operate the Clubhouse desk and vice versa, allowing for flexible workforce deployment during tournaments or sickness.</li><li>
Manage the shift rostering to ensure language coverage (Arabic/English) at all key touchpoints during operating hours.</li></ul>
Systems &amp; Administration
<ul><li>Act as the &quot;Super User&quot; for the property management and booking systems (e.g., Lightspeed, Golf Genius, Opera or others as needed), overseeing data integrity and user permissions.</li><li>
Responsible for the daily reconciliation of revenue across all reception points, ensuring strict adherence to cash handling and credit policies.</li></ul> 
REPORTING
<ul><li>Reports Direct to: Assistant General Manager/ Golf Operations Manager.</li><li>
Supervises: Reception Attendants.</li><li>
Key Liaisons: Retail Managers, Leisure Team, Head of Instruction (regarding Academy desk flow), Golf Operations Team, Membership Manager.</li></ul> 
 
 
Requirements 
Education &amp; Experience
<ul><li>Bachelor&rsquo;s degree in Hospitality Management, Business, or Tourism preferred.</li><li>
Minimum of 5&ndash;7 years of Front Office management experience in a 5-star luxury hotel or world-class golf resort.</li><li>
Experience managing multiple outlets or physical locations simultaneously is highly desirable.</li><li>
A strong background in golf operations is preferred, but a candidate with an exceptional luxury hotel Front Office background would also be suitable.</li></ul> 
Technical Skills
<ul><li>Advanced proficiency in Club Management Software (Lightspeed, etc).</li><li>
Strong command of Microsoft Excel for rostering and reporting.</li><li>
Experience with CRM (Customer Relationship Management) tools to manage guest profiles and preferences.</li></ul>
COMPETENCIES
Core Competencies
<ul><li>Operational Agility: The ability to move mentally and physically between different environments (e.g., the quiet focus of the Academy vs. the high volume of the Clubhouse) and adjust management style accordingly.</li><li>
Emotional Intelligence: High capacity for empathy and conflict resolution, able to de-escalate stressed guests or staff effectively.</li><li>
Detail Oriented: Obsessive about data accuracy (correct spelling of names, accurate billing) and environmental aesthetics (fresh flowers, tidy desks).</li><li>
Communication: Fluency in English is mandatory; Arabic language skills are a distinct advantage for welcoming local dignitaries.</li><li>
Leadership: An &quot;on-the-floor&quot; leader who leads by example, not from a back office.</li></ul></div>

Golf - Receptionist Manager

<div>Night Manager
A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. 
 
What will I be doing? 
As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Oversee the entire Front Office operation to maintain high standards</li>
<li>Serve as a point of contact for regular and VIP Guests</li>
<li>Complete Night Audit duties</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel</li>
<li>Manage, record and promptly resolve issues or emergencies that arise</li>
<li>Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area</li>
<li>Act in accordance with all security and emergency procedures and manage the instigation of these, as required</li>
<li>Compile adequate handover to Early staff / Duty Manager</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Conduct annual and mid-year Appraisals with Team Members</li>
<li>Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas</li>
<li>Assist other departments, as necessary</li>
</ul>What are we looking for? 
Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous supervisory experience in Front Office within the hotel/leisure/retail</li>
<li>High level of IT proficiency</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a variety of work situations</li>
<li>Ability to work on your own and as part of a team</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous experience in the hotel industry</li>
<li>Previous experience with Front Office Management Systems</li>
<li>Previous experience with cash handling</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Night Manager

IZIL Beauty

The Spa Supervisor plays a crucial leadership role, ensuring the smooth daily operations of the spa while delivering exceptional customer service. This position involves supervising spa therapists, front-of-house staff, spa receptionists, and attendants. The Spa Supervisor acts as the key link between therapists and the spa manager and is responsible for maintaining high standards of treatments, training staff, and optimizing spa profitability.Key ResponsibilitiesOperational Management<ul><li>Develop and enforce Spa (SOPs) to maintain high-quality service.</li><li>Oversee spa treatments, ensuring they comply with company standards and legislation.</li><li>Assist in payroll duties, attendance tracking, and scheduling staff shifts.</li><li>Manage bookings, payments, and consultation processes to enhance the guest experience.</li><li>Assist the Spa Manager in stock control, including weekly and monthly inventory checks.</li><li>Monitor spa equipment and materials, ensuring proper use and maintenance.</li><li>Handle store-related tasks as required, ensuring seamless coordination with inventory and product management.</li></ul>Guest Experience &amp; Customer Relations<ul><li>Ensure guests receive a high standard of service, addressing inquiries and concerns professionally.</li><li>Handle customer feedback efficiently, escalating issues where necessary to improve products and services.</li><li>Train and mentor staff to provide an exceptional guest experience.</li><li>Promote spa services and products to enhance sales and client engagement.</li></ul>Staff Training &amp; Development<ul><li>Plan, coordinate, and supervise training for all spa staff, ensuring they are proficient in various treatments.</li><li>Provide product knowledge training and follow-up to ensure staff confidence in promoting spa products.</li><li>Lead by example and foster a positive work environment for staff development.</li><li>Establish and maintain effective employee relations to promote teamwork and efficiency.</li></ul>Health, Safety &amp; Compliance<ul><li>Ensure compliance with spa security, fire, health, and safety regulations.</li><li>Monitor cleanliness and hygiene standards across all spa areas.</li><li>Oversee the proper sanitization of equipment and treatment rooms.</li></ul>Qualifications &amp; ExperienceEducation &amp; Certifications<ul><li>Diploma or certification in massage therapy, body treatments, or beauty therapy from a recognized institute.</li><li>CIDESCO/CIDTAC or equivalent qualification in spa supervision.</li><li>A management course in team leadership and customer service is a plus.</li></ul>Skills &amp; Competencies<ul><li>Strong leadership and communication skills.</li><li>Minimum of 3 years of supervisory experience in the spa industry.</li><li>Hands-on experience in managing day-to-day spa operations.</li><li>Knowledge of spa treatments, retail sales, and product promotions.</li><li>Proficient in computer operations for booking systems and inventory management.</li><li>Ability to work independently and as part of a team.</li><li>Strong problem-solving and decision-making skills.</li></ul>Personal Attributes<ul><li>Positive Attitude: Maintains an approachable and professional demeanor.</li><li>Customer-Focused: Passion for providing a luxury guest experience.</li><li>Adaptability: Flexible to handle different work situations and responsibilities.</li><li>Professionalism: High grooming and presentation standards.</li><li>Time Management: Ability to multitask and prioritize responsibilities effectively.</li><li>Self-Motivated: Works proactively with minimal supervision.</li></ul>Why Join Us?As a Spa Supervisor, you will be a key contributor to the success of our spa, ensuring smooth operations and an exceptional guest experience. This role offers opportunities for professional growth and leadership development in a dynamic spa environment.Pay: ﷼9,000.00 - ﷼9,500.00 per monthApplication Question(s):<ul><li>Minimum of 3 years of supervisory experience in the spa industry.</li><li>Are you Saudi National? </li><li>what is your expected salary? </li></ul>Location:<ul><li>Riyadh (Required)</li></ul>Work Location: In person

Spa Supervisor

Six Flags Qiddiya City and Aquarabia

<div>At Six Flags Qiddiya City and Aquarabia Qiddiya City, the Entertainment and Events Supervisor serves as a pivotal link between frontline staff, performers and management, reporting directly to the Entertainment &amp; Events Manager. Responsible for overseeing day-to-day operations, the Supervisor ensures the smooth execution of entertainment offerings and events throughout the park. They provide guidance and support to team members, ensuring adherence to operational procedures, guest service standards, and safety protocols. Additionally, the Supervisor assists in staff training, scheduling, and performance management, fostering a positive and productive work environment. With a focus on effective communication, leadership, and problem-solving, the Supervisor plays a vital role in contributing to the overall success of entertainment experiences within the park, enhancing guest satisfaction and park performance.
Key Responsibilities:<ul>
<li>Manage the daily operations of entertainment offerings, ensuring seamless execution</li>
<li>Train, schedule, and supervise entertainment performers and staff</li>
<li>Oversee the setup and strike of shows, events, and entertainment offerings</li>
<li>Conduct daily opening and closing procedures, ensuring operational readiness</li>
<li>Regularly evaluate entertainment performances to ensure they meet the park&rsquo;s standards for quality, safety, and guest engagement, providing constructive feedback to performers</li>
<li>Collaborate with other departments such as Technical Services and Guest Operations to ensure seamless execution of entertainment offerings and events</li>
<li>Respond promptly to guest or team member concerns, resolve issues effectively and report incidents to management, following park protocols</li>
<li>Provide input and suggestions for enhancing existing entertainment programs or developing new offerings to align with guest feedback and park objectives</li></ul> 
 
 
Requirements 
Education:
A minimum High School Diploma or equivalent
Experience:
2-5 years&rsquo; experience in a supervisory role within a theme park, cruise line or similar
Skills:
<ul><li>Strong leadership, management and team building skills</li>
<li>Excellent verbal and written communication skills</li>
<li>A passion for delivering exceptional guest experiences and creating lasting memories</li>
<li>Meticulous attention to detail and a focus on quality</li>
<li>Ability to adapt to changing priorities in a fast-paced environment</li>
<li>Strong organisational skills and the ability to multitask effectively
</li><li>Exceptional time management skills to prioritise tasks and meet deadlines</li>
<li>Understanding and appreciation of cultural diversity and sensitivities, with the ability to create an inclusive environment for team members and guests</li>
<li>A valid driver&rsquo;s license is preferred</li>
<li>Proficiency in English, fluency in Arabic is a plus</li></ul></div>

Supervisor - Entertainment & Events

Explore 1083+ Guest services manager in Riyadh this April. Find roles across top companies and apply now to boost your career.

1083 guest services manager jobs In Riyadh

Duty Manager

Front Office Manager

Front Office Manager

Golf - Receptionist Manager

Night Manager

Spa Supervisor

Supervisor - Entertainment & Events