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assistant manager - front office (saudi national only) Jobs in Riyadh

assistant manager - front office (saudi national only)

guest services manager

Radisson Hotel Group

<div>Company Description 
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. 
 
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. 
Job Description 
Does the hustle and bustle of life excite you? Are you able to create a loyal following, whilst handling the pace and keeping your team checked in? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter!
We are currently seeking a Guest Relations Manager to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume &ndash; those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.
As a Guest Relations Manager, you bring an exceptional level of dedication, a commitment to delivering outstanding service, and a genuine enthusiasm for creating memorable guest experiences to our vibrant Guest Relations Team.<ul><li>
Our Guest Relations Manager love the hustle and bustle of life! It&rsquo;s not just about check-in and check-out, or serving cocktails in the bar. It&rsquo;s the variety of everything in-between and being an all-rounder</li><li>
You will be our guests&rsquo; superhero ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level</li><li>
You will exude patience, empathy and have the personality to host the show</li><li>
As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the guest services department</li><li>
Builds and maintains effective working relationships with all key stakeholders.</li><li>
Delivers an effective planned guest engagement programmed.</li><li>
Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered, and documented for internal and external audit, performing follow-up as required.</li></ul> 

Qualifications 
<ul><li>
Flexibility and a positive, Yes I Can! Attitude</li><li>
An eye for detail</li><li>
Is a creative problem-solver</li><li>
Passionate about creating extraordinary service</li><li>
Ability to work as part of a team to ensure guest satisfaction</li><li>
Strong verbal communication skills</li><li>
Likes having fun at work</li><li>
Experience in a similar position is beneficial but not essential</li></ul> 

Additional Information 
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development&mdash;helping you reach your full potential.
Experience the Team Spirit - Join a workplace that&rsquo;s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference&mdash;in hospitality, your community and beyond.
Enjoy Global &amp; Local Perks - No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you&rsquo;re ready to bring your talent, energy, and passion, we&rsquo;d love to hear from you.
Apply now and let&rsquo;s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.</div>

Guest Relations Manager (Saudis Only)

Informa

<div>Guesting Manager - 3 months contract
<div></div><ul><div>Full-time</div></ul><div></div><div><div><div><div><h2 class="jobSectionHeader">
Company Description</h2></div><div>
Tahaluf is rewriting the events playbook. Its purpose is transformational, its DNA digital, and its ambition unprecedented. Over the next 12 months Tahaluf will scale to further increase its lead as the largest B2B Live and On Demand Events organiser in Saudi Arabia: by SQM, Attendance, Colleagues and Revenue.
To scale at this pace requires impeccable local partners, and Tahaluf is proud to enjoy the support and partnership of several Gov and Non Gov Organisations that are at the apex of Saudi&rsquo;s B2B and B2C large scale events scene. In fact, our partners don&rsquo;t just support the expansion of live events in the Kingdom; they&rsquo;re also the partner of choice for heavyweights like Apple, Amazon and AliBaba.
Be part of something BIG!
Building on the success of record-breaking tech event LEAP, which grew to be the world&rsquo;s largest tech event globally in terms of attendee numbers in just its second edition, and award-winning cyber-security event Black Hat, Tahaluf is bringing iconic Informa brands to the Kingdom of Saudi Arabia, including CPHI, Cityscape Global, which celebrated record-breaking participation at its debut Saudi edition in October.
Be part of an ambitious and highly committed team, who aren&rsquo;t afraid to push boundaries and disrupt the status quo. Be ready to be thrown in at the deep end, taking on large-scale projects from day one, under the guidance of a supportive leadership team who will encourage your personal development and offer you new opportunities.</div></div><div><div><h2 class="jobSectionHeader">
Job Description</h2></div><div>
We are seeking a highly organised and proactive Guesting Manager to manage the whole end-to-end experience of high-profile international guests, CXOs, VPs, directors and industry influencers attending Cityscape Global 2025. The role is pivotal in the attendance of these international visitors, in addition to a seamless, VIP-standard experience aligned with the event&rsquo;s global stature and strategic objectives. 
Key Responsibilities<ul><li>Search, contact, email, and recruit international candidates in line with guesting priorities and event strategy</li><li>Maintain and update guest lists in coordination with programming, partnerships, and marketing teams.</li><li>Coordinate invitations and RSVPs for confirmed guests.</li><li>Liaise with the logistics team for visa processing and travel logistics wherever applicable</li><li>Provide timely reports on confirmed attendees and registration status, ensuring up-to-date tracking and visibility for all key stakeholders.</li></ul>
On-Site Guest Experience<ul><li>Ensure guests arrive and check in smoothly, with all logistical arrangements in place.</li><li>Support guests in attending their relevant key sessions, speaking slots, and high-level networking activations.</li><li>Provide personalised itineraries based on their sector and country.</li></ul>
Post-Event Follow-Up<ul><li>Manage thank-you communications and feedback collection.</li><li>Support in reporting and documentation of guest participation and engagement metrics.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Qualifications</h2></div><div>
Key Requirements<ul><li>Minimum 3&ndash;5 years of experience in guest relations, event hospitality, or stakeholder management</li><li>Experience working on high-profile or government-led events preferred</li><li>Strong interpersonal, communication, and problem-solving skills</li><li>Ability to remain calm under pressure and manage complex, fast-paced logistics</li><li>Fluent in English (Arabic is a plus)</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Additional Information</h2></div><div><ul><li>If eligible</li></ul>
We don't just accept difference, we celebrate it. We welcome applicants from all backgrounds and circumstances and base hiring decisions on relevant qualifications and merit. We are proud to provide a disability-friendly environment. If you require any support or adjustments to participate in our interview or selection processes, please let us know.</div></div></div><div>
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Guesting Manager - 3 months contract

Tahaluf

<div>Company Description 
Tahaluf is rewriting the events playbook. Its purpose is transformational, its DNA digital, and its ambition unprecedented. Over the next 12 months Tahaluf will scale to further increase its lead as the largest B2B Live and On Demand Events organiser in Saudi Arabia: by SQM, Attendance, Colleagues and Revenue.
To scale at this pace requires impeccable local partners, and Tahaluf is proud to enjoy the support and partnership of several Gov and Non Gov Organisations that are at the apex of Saudi&rsquo;s B2B and B2C large scale events scene. In fact, our partners don&rsquo;t just support the expansion of live events in the Kingdom; they&rsquo;re also the partner of choice for heavyweights like Apple, Amazon and AliBaba.
Be part of something BIG!
Building on the success of record-breaking tech event LEAP, which grew to be the world&rsquo;s largest tech event globally in terms of attendee numbers in just its second edition, and award-winning cyber-security event Black Hat, Tahaluf is bringing iconic Informa brands to the Kingdom of Saudi Arabia, including CPHI, Cityscape Global, which celebrated record-breaking participation at its debut Saudi edition in October.
Be part of an ambitious and highly committed team, who aren&rsquo;t afraid to push boundaries and disrupt the status quo. Be ready to be thrown in at the deep end, taking on large-scale projects from day one, under the guidance of a supportive leadership team who will encourage your personal development and offer you new opportunities. 
Job Description 
We are seeking a highly organised and proactive Guesting Manager to manage the whole end-to-end experience of high-profile international guests, CXOs, VPs, directors and industry influencers attending Cityscape Global 2025. The role is pivotal in the attendance of these international visitors, in addition to a seamless, VIP-standard experience aligned with the event&rsquo;s global stature and strategic objectives. 
Key Responsibilities<ul><li>Search, contact, email, and recruit international candidates in line with guesting priorities and event strategy</li><li>Maintain and update guest lists in coordination with programming, partnerships, and marketing teams.</li><li>Coordinate invitations and RSVPs for confirmed guests.</li><li>Liaise with the logistics team for visa processing and travel logistics wherever applicable</li><li>Provide timely reports on confirmed attendees and registration status, ensuring up-to-date tracking and visibility for all key stakeholders.</li></ul>
On-Site Guest Experience<ul><li>Ensure guests arrive and check in smoothly, with all logistical arrangements in place.</li><li>Support guests in attending their relevant key sessions, speaking slots, and high-level networking activations.</li><li>Provide personalised itineraries based on their sector and country.</li></ul>
Post-Event Follow-Up<ul><li>Manage thank-you communications and feedback collection.</li><li>Support in reporting and documentation of guest participation and engagement metrics.</li></ul> 
Qualifications 
Key Requirements<ul><li>Minimum 3&ndash;5 years of experience in guest relations, event hospitality, or stakeholder management</li><li>Experience working on high-profile or government-led events preferred</li><li>Strong interpersonal, communication, and problem-solving skills</li><li>Ability to remain calm under pressure and manage complex, fast-paced logistics</li><li>Fluent in English (Arabic is a plus)</li></ul> 
Additional Information<ul><li> 
If eligible</li></ul>
We don't just accept difference, we celebrate it. We welcome applicants from all backgrounds and circumstances and base hiring decisions on relevant qualifications and merit. We are proud to provide a disability-friendly environment. If you require any support or adjustments to participate in our interview or selection processes, please let us know.</div>

Marriott International

<div>Additional Information 
Job Number25137911 
Job CategoryRooms &amp; Guest Services Operations 
LocationJW Marriott Hotel Riyadh, King Fahad Road, Riyadh, Saudi Arabia, Saudi Arabia, 13315 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Leading Guest Services Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Ensures recognition of employees is taking place across areas of responsibility.</li></ul>
<ul><li>Communicates performance expectations in accordance with job descriptions for each position and monitors progress.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul> 
Maintaining Guest Services and Front Desk Goals
<ul><li>Achieves and exceeds goals including performance goals, budget goals, team goals, etc.</li></ul>
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.</li></ul>
<ul><li>Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Understands the impact of Front Office operations on the Rooms area and overall property financial goals.</li></ul>
<ul><li>Manages department controllable expenses to achieve or exceed budgeted goals.</li></ul> 
Managing Projects and Policies
<ul><li>Ensures compliance with all Front Office policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Acts as the &ldquo;Service Champion&rdquo; for the Front Office and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.</li></ul>
<ul><li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals and/or managers.</li></ul> 
Managing and Conducting Human Resource Activities
<ul><li>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Establishes challenging, realistic and obtainable goals to guide operation and performance.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy, and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Ensures employees are treated fairly and equitably.</li></ul>
<ul><li>Manages employee progressive discipline procedures for Front Office Staff.</li></ul>
<ul><li>Administers the performance appraisal process for direct report managers.</li></ul>
<ul><li>Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Front Office Manager

FAS Hospitality

JOB SUMMARY Responsible for the management and coordination of all Rooms area departments (including Front Office, and Housekeeping and Laundry) and managing staff. Plans, develops, implements and evaluates the quality of property&rsquo;s guest rooms. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals. The position ensures that the Rooms division meet the brand&rsquo;s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. CANDIDATE PROFILE Education and Experience &bull; 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR &bull; 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. CORE WORK ACTIVITIES Supporting the Management of Rooms Division Activities &bull; Champions the brand&rsquo;s service vision for product and service delivery.&bull; Communicates a clear and consistent message regarding departmental goals to produce desired results.&bull; Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.&bull; Monitors and promotes room rates, specials, and promotions at the residence.&bull; Monitors expected arrivals and departures.&bull; Coordinates and makes preparations for group activities.&bull; Runs and reviews critical information contained in Rooms division reports.&bull; Operates all department equipment as necessary and reporting malfunctions.&bull; Ensures employees have the proper supplies and uniforms.&bull; Understands night audit procedures and being able to comprehend and utilize reports as necessary.&bull; Understands and complies with loss prevention policies and procedures.&bull; Assists in ensuring the property&rsquo;s crisis management plan is followed as applicable. Managing Profitability &bull; Analyzes service issues and identifies trends.&bull; Works with Rooms division teams to develop an operational strategy that is aligned with the brand&rsquo;s business strategy and leads its execution.&bull; Reviews and audits expenses. Managing Revenue Goals &bull; Monitors Rooms division sales performance against budget.&bull; Reviews reports and financial statements to determine Rooms division performance against budget.&bull; Reviews Rooms division occupancy &amp; rate, wages and controllable expenses.&bull; Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results. Ensuring and Providing Exceptional Customer Service &bull; Demonstrates and communicates key drivers of guest satisfaction for the brand&rsquo;s target customer.&bull; Delivers excellent customer service throughout the customer experience and encourages the same from other employees.&bull; Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.&bull; Coordinates and communicates event details both verbally and in writing to the customer and property operations.&bull; Creates an atmosphere in the Rooms division that meets or exceeds guest expectations.&bull; Responds to and handles guest problems and complaints.&bull; Uses personal judgment and expertise to enhance the customer experience.&bull; Stays available to solve problems and/or suggest alternatives to previous arrangements.&bull; Interacts with guests to obtain feedback on product quality and service levels.&bull; Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.&bull; Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.&bull; Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.&bull; Ensures that employees understand expectations and parameters for Room division duties. Managing and Conducting Human Resources Activities &bull; Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.&bull; Interviews applicants as needed.&bull; Ensures employees are treated fairly and equitably.&bull; Ensures that regular, ongoing communication is happening in the Rooms division (e.g., pre-shift briefings, staff meetings).&bull; Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.&bull; Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.&bull; Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.&bull; Solicits employee feedback, utilizes an &ldquo;open door policy&rdquo; and reviews employee engagement results to identify and address employee problems or concerns.&bull; Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.&bull; Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.&bull; Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.&#8239;Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.Job Type: Full-timePay: From &#65020;8,000.00 per monthApplication Deadline: 22/09/2025

Rooms Division Manager

<div>Company Description 
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. 
 
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. 
Job Description 
In-Room Dining Manager
Do you have an insatiable appetite for delivering first-class service and a passion for the artistry of Food &amp; Beverage? Then why not embark on a culinary journey with us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can savor and relish the experience!
We are currently seeking an In-Room Dining Manager to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume &ndash; those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.
As an In-Room Dining Manager, you lead with creativity, impeccable leadership, and an unwavering commitment to exceptional service. Your role is the heartbeat of our in-room culinary experience, where your innovation and dedication shine, taking our guest dining journey to new heights.
Key Responsibilities:<ul><li>
Supports the smooth running of the In-Room Dining operations, ensuring timely, accurate, and elegant delivery of orders to guest rooms.</li><li>
Works proactively to improve guest satisfaction and comfort, delivering a positive and prompt response to guest requests.</li><li>
Delivers on plans and objectives where In-Room Dining initiatives and hotel targets are achieved.</li><li>
Manages the In-Room Dining team, fostering a culture of growth, development, and high performance.</li><li>
Responsible for departmental budgets, ensuring that costs and inventory are controlled, while maintaining productivity and service standards.</li><li>
Builds and maintains effective working relationships with kitchen, front office, housekeeping, and all key stakeholders to ensure seamless service.</li><li>
Delivers effective programmes that advance service standards, profitability, and cost control.</li><li>
Ensures adherence and compliance to all health, safety, and hygiene legislation, with all due diligence requirements planned, executed, and documented for internal and external audit.</li></ul> 
Qualifications<ul><li> 
Requirements</li><li>
Proven experience in In-Room Dining / Food &amp; Beverage operations, with strong problem-solving capabilities.</li><li>
Excellent leadership skills with a hands-on approach and a lead-by-example work style.</li><li>
Commitment to exceptional guest service with a genuine passion for the hospitality industry.</li><li>
Ability to find creative solutions, offering advice and recommendations.</li><li>
Personal integrity, with the ability to work in an environment that demands excellence, time, and energy.</li></ul> 
Additional Information 
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development&mdash;helping you reach your full potential.
Experience the Team Spirit - Join a workplace that&rsquo;s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference&mdash;in hospitality, your community and beyond.
Enjoy Global &amp; Local Perks - No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you&rsquo;re ready to bring your talent, energy, and passion, we&rsquo;d love to hear from you.
Apply now and let&rsquo;s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.</div>

In-Room Dining Manager

<div>Additional Information 
Job Number25131007 
Job CategoryHousekeeping &amp; Laundry 
LocationThe St. Regis Riyadh, 2941 Makkah Al Mukarramah Road, Riyadh, Saudi Arabia, Saudi Arabia, 12912 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the housekeeping or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Managing Housekeeping Operations and Budgets
<ul><li>Verifies guest room status is communicated to the Front Desk in a timely and efficient manner.</li></ul>
<ul><li>Inspects guestrooms on a daily basis.</li></ul>
<ul><li>Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.</li></ul>
<ul><li>Inventories stock to verify adequate supplies.</li></ul>
<ul><li>Supports and supervises an effective inspection program for all guestrooms and public space.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.</li></ul>
<ul><li>Verifies all employees have proper supplies, equipment and uniforms.</li></ul>
<ul><li>Communicates areas that need attention to staff and follows up to verify understanding.</li></ul>
<ul><li>Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures.</li></ul>
<ul><li>Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.</li></ul> 
Conducting Human Resources Activities
<ul><li>Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them.</li></ul>
<ul><li>Schedules employees to business demands and for tracks employee time and attendance.</li></ul>
<ul><li>Verifies employees understand expectations and parameters.</li></ul>
<ul><li>Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.</li></ul>
<ul><li>Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Verifies employee recognition is taking place on all shifts.</li></ul>
<ul><li>Participates in an on-going employee recognition program.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy, and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Understands the brand's service culture.</li></ul>
<ul><li>Participates in the development and implementation of corrective action plans to improve guest satisfaction.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Strives to improve service performance.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Assistant Head Butler and Concierge

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