hr executive

receptionist

front office supervisor

sales consultant

guest service agent

head concierge

Fairmont Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids&rsquo; Club.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Overlook the daily operations of the whole Concierge/Guest Services department.
 </li>
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 Coach, lead, guide and direct the efforts of the team of Concierge/Guest Services Agents.
 </li>
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 Approve and adjust schedules as required based on business volume forecasts.
 </li>
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 Provide feedback, seizes training and coaching opportunities with Colleagues.
 </li>
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 Support training initiatives and provides a training role as required.
 </li>
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 Ensure everyone in the team is knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/city and be able to provide accurate information to guests.
 </li>
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 Act as an ambassador of the hotel and provide assistance to variety of requests. Expected to make what seem to be impossible and unusual happen.
 </li>
 <li>
 Maintain a network of service providers for the efficient conduct in coordinating guest requirements.
 </li>
 <li>
 Ensure availability of printed/digital materials such as brochures of local attractions, sister hotels, restaurants, city maps, etc. which may be handed over to guests.
 </li>
 <li>
 Manage the facilitation of guest request relating to dining activities (both inside and outside of hotel), shows, recreation, tours, transport, florists, doctor, dentist, child care and any other services which are not available at the hotel.
 </li>
 <li>
 Respond to queries positively.
 </li>
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 Follow through all endorsements at the concierge and ensure completion.
 </li>
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 Ensure that all luggage, messages, parcels, etc. are handled, delivered, retrieved or stored efficiently.
 </li>
 <li>
 Be transparent and responsible on matters involving finances.
 </li>
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 Maintain absolute integrity and trustworthiness in the team.
 </li>
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 Adhere to the established financial guidelines and control all costs.
 </li>
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 Manage the daily documentation/recording of bills particularly filing of receipts.
 </li>
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 Manage all activities relating to Concierge and ensure that all transactions are performed in the best interest of the company.
 </li>
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 Monitor responsible use of all available systems and equipment in the hotel.
 </li>
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 Promotes and follows a safe work environment.
 </li>
 <li>
 Promotes and leads a service driven, results driven work environment.
 </li>
 <li>
 Follows departmental SOP&rsquo;s (Standard Operating Procedures) including all safety policies
 </li>
 <li>
 Promote all hotel services, offers and facilities and their operating hours.
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 <li>
 Other duties as assigned.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Passion for guest service
 </li>
 <li>
 Excellent written and verbal communication, interpersonal and leadership skills.
 </li>
 <li>
 Highly organized, results-oriented with the ability to be flexible and work well under pressure.
 </li>
 <li>
 Strong interpersonal and problem-solving abilities.
 </li>
 <li>
 Highly responsible &amp; reliable.
 </li>
 <li>
 Fluency in English, secondary language preferred.
 </li>
 <li>
 Minimum of 3-year previous proven Managerial position or equivalent in a customer service industry.
 </li>
 <li>
 Must have the ability to handle a multitude of tasks and Guest requests.
 </li>
 <li>
 Computer proficiency in a Windows environment (Word, Excel, PowerPoint).
 </li>
 <li>
 Knowledge of Micros-Fidelio Property Management System an asset.
 </li>
 <li>
 Ability to work cohesively with fellow colleagues as part of a team.
 </li>
 <li>
 Ability to focus attention on guest needs, remaining calm and courteous at all times.
 </li>
 </ul>
</div>

Head Concierge

Marriott International

<div>Additional Information 
Job Number25202276 
Job CategoryRooms &amp; Guest Services Operations 
LocationLe Royal Meridien Beach Resort &amp; Spa, Al Mamsha Street, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bell person, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Ensure that any outstanding requests from the previous day receive priority and are resolved. Monitor inventory and order general office supplies. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Starling Talent Care Services

<div><h2 class="jobSectionHeader">Job Title: Concierge Team Leader / Concierge Resident Manager</h2>

Company Name: Starling Talent Care Services LLC 
Location: Dubai, UAE 
Employment Type: Full-time 
Salary: AED 2,000 per month 
Visa: Visa provided<h3 class="jobSectionHeader"> 
Job Summary</h3>

Starling Talent Care Services LLC is looking for a responsible and service-driven Concierge Team Leader / Concierge Resident Manager to oversee daily concierge operations and ensure smooth service delivery at residential or mixed-use properties. The role requires hands-on leadership, strong coordination skills, and a commitment to high customer satisfaction.<h3 class="jobSectionHeader"> 
Key Responsibilities</h3>
<ul>
<li>Supervise daily concierge operations and on-site staff
</li>
<li>Lead and guide concierge team members during shifts
</li>
<li>Act as the main point of contact for residents and management
</li>
<li>Handle escalated service requests and resident concerns
</li>
<li>Maintain duty rosters, attendance, and basic reports
</li>
<li>Ensure staff follow company policies and service standards
</li>
<li>Support training and onboarding of new team members
</li>
<li>Maintain professional conduct and appearance at all times</li></ul> 
<h3 class="jobSectionHeader">
Requirements Qualifications</h3>
<ul>
<li>Minimum 2 years of experience in concierge or customer service
</li>
<li>Prior leadership or supervisory experience preferred
</li>
<li>Strong communication and interpersonal skills
</li>
<li>Ability to multitask and solve problems efficiently
</li>
<li>Basic computer skills (MS Office, email)
</li>
<li>Flexible to work shifts if required</li></ul> 
<h3 class="jobSectionHeader">
Benefits</h3>
<ul>
<li>Salary: AED 2,000 per month
</li>
<li>Visa provided
</li>
<li>Stable employment
</li>
<li>Supportive work environment</li></ul></div>

Concierge Team Leader / Concierge Resident Manager

Hyatt

<div><div>Summary<div>
Following the recent opening of the new Grand Hyatt Dubai Waterpark, our team continues to grow! We are looking for a Sales professional who will focus on presenting and selling our Waterpark offerings.
Key responsibilities:
Sales &amp; Business Development<ul><li>
Identify, prospect, and convert new business leads for daily Waterpark access, targeting B2C, B2B, and DMC segments.</li><li>
Research and develop new revenue streams, partnership models, and promotional opportunities.</li><li>
Prepare tailored proposals, negotiate commercial terms, and close sales deals aligned with revenue targets.</li><li>
Implement strategic sales initiatives to increase market penetration and expand brand visibility.</li><li>
Maintain an active pipeline of potential partners including tour operators, concierge companies, corporate groups, online platforms, and schools.</li></ul>
Account Management &amp; Relationship Building<ul><li>
Manage and grow relationships with existing partners to maximize repeat business and joint promotional activities.</li><li>
Participate in regular meetings, trade events, networking sessions, and familiarization trips (FAMs) to strengthen brand presence.</li><li>
Provide accurate product knowledge, pricing updates, and operational information to partners.</li><li>
Ensure timely communication and follow-up on all sales enquiries, proposals, and agreements.</li></ul>
Collaboration &amp; Cross-Functional Support<ul><li>
Work closely with Marketing to develop targeted campaigns, promotional packages, and seasonal offers.</li><li>
Coordinate with Waterpark Operations and Front Office teams to ensure seamless guest experiences for partner bookings.</li><li>
Support Revenue Management with forecasting, market insights, and competitive analysis.</li><li>
Assist in the development of sales tools, presentations, and digital content that support the Waterpark's commercial strategy.</li></ul>
Reporting &amp; Administration<ul><li>
Track sales performance, conversion rates, and revenue generation against targets.</li><li>
Maintain accurate CRM records, account documentation, contracts, and activity reports.</li><li>
Provide weekly and monthly performance updates to the Head of Commercial.</li><li>
Monitor competitor activity and market trends to support strategic decision-making.</li></ul> 
At Hyatt, we take care of people so they can be their best. As part of our team, you&rsquo;ll enjoy:<ul><li> 
A UAE employment visa sponsorship.</li><li>
Complimentary meals prepared by our culinary team.</li><li>
Company-provided transportation for your convenience.</li><li>
Accommodation arranged by the company.</li><li>
Exclusive discounts at Hyatt food &amp; beverage outlets across Dubai.</li><li>
Complimentary stays at Hyatt hotels worldwide &mdash; explore the world with us!</li></ul></div></div><div>
Qualifications<div>
Required:<ul><li>
Minimum 2 years of experience in sales, preferably in leisure, attractions, or tourism industries.</li><li>
Proven track record in B2B or B2C sales with strong negotiation and closing skills.</li><li>
Experience working with DMCs, travel trade partners, or corporate accounts.</li><li>
Strong communication, presentation, and interpersonal skills.</li><li>
Highly motivated, target-driven, and comfortable working independently.</li><li>
Proficiency in CRM systems and MS Office applications.</li></ul>
Preferred:<ul><li>
Experience in the UAE market, specifically Dubai tourism and attractions sector.</li><li>
Existing network in travel trade, concierge services, or leisure agencies.</li><li>
Multilingual capabilities.</li></ul></div></div></div>

SALES EXECUTIVE - WATERPARK

Grand Community Co

VIP Concierge / Elite Client ManagerJob Title:VIP Concierge &ndash; Elite Clients - English VersionRole Overview:We are seeking a VIP Concierge with a strong background in luxury hospitality, VIP services, or private concierge to manage high-profile clients and Elite influencers.This role requires exceptional communication, discretion, and the ability to deliver flawless service under pressure.Key Responsibilities- Manage VIP &amp; Elite clients with a high-touch, personalized service approach- Handle Elite influencers (confirmations, schedules, special requests)- Coordinate visits, experiences, and last-minute changes smoothly- Communicate professionally via WhatsApp, calls, and email- Resolve issues calmly and proactively without escalation- Ensure client satisfaction before, during, and after campaigns-Maintain full confidentiality and professionalism at all timesRequirements:- Background in VIP Concierge, 5 Star Hotels, Luxury Hospitality, Private Clubs, Aviation, or UHNW services- Excellent English (Arabic is a strong plus)- Calm, polished, service-driven personality- Strong follow-up and attention to detail- Comfortable working under pressure and with high expectations- Flexible working hours when needed (VIP operations)Preferred Profile:- Former hotel concierge / guest relations- Private PA or lifestyle manager- Luxury retail client Eling (LV, Dior, Rolex, etc.)What We Offer- Premium work environment- High-profile clients &amp; brands- Growth within Elite &amp; VIP divisionالمسمى الوظيفي:كونسيرج كبار الشخصيات &ndash; عملاء النخبةنبذة عن الدور:نبحث عن كونسيرج كبار الشخصيات بخبرة في الضيافة الفاخرة أو خدمات الـVIP لإدارة عملاء النخبة والمؤثرين المميزين.يتطلب الدور احترافية عالية، هدوء تحت الضغط، وقدرة على تقديم تجربة استثنائية.المهام الوظيفية:- إدارة عملاء كبار الشخصيات بأسلوب راقٍ وخدمة شخصية عالية المستوى- التنسيق الكامل مع مؤثري النخبة (التأكيدات، المواعيد، الطلبات الخاصة)- التعامل مع التغييرات الطارئة بسلاسة واحترافية- التواصل الرسمي عبر الواتساب والمكالمات والبريد الإلكتروني- حل أي مشكلات بهدوء ودون تصعيد- ضمان رضا العميل قبل وأثناء وبعد الحملة- الالتزام التام بالسرية والمهنيةالمتطلبات:- خبرة سابقة في الكونسيرج، الفنادق الفاخرة، الأندية الخاصة، الطيران الخاص، أو خدمات كبار الشخصيات- إجادة اللغة الإنجليزية (العربية ميزة قوية)- شخصية هادئة ولبقة وموجهة للخدمة- مهارة عالية في المتابعة والتنظيم- القدرة على العمل تحت الضغط ومع توقعات عالية- المرونة في أوقات العمل عند الحاجةيفضل من لديه خبرة في- كونسيرج فنادق 5 نجوم- مساعد شخصي لكبار الشخصيات- إدارة عملاء في علامات فاخرة (لويس فيتون، ديور، رولكس&hellip;)المميزات:- بيئة عمل راقية- التعامل مع علامات وعملاء نخبة- فرص نمو ضمن قسم Elite &amp; VIPJob Type: Full-timeApplication Question(s):<ul><li>How many years do you have experience in Hotels, Luxury Hospitality, Private Clubs, Aviation, or UHNW services?</li><li>How many years do you have experience as Client Relation?</li><li>How many years do you have experience in UAE?</li><li>Do you UAE Driven License and Car?</li></ul>Language:<ul><li>English (Required)</li><li>Arabic (Required)</li></ul>

VIP Concierge / Elite Client Manager

PALAZZO VERSACE DUBAI

Job Summary: We are seeking a highly experienced and service-oriented Butler Manager to lead and manage the Butler team in delivering personalized and intuitive guest experiences. This role requires a dynamic leader with an exceptional eye for detail, impeccable standards, and a passion for delivering world-class luxury service. The ideal candidate will bring experience from ultra-luxury hospitality environments and possess excellent leadership, communication, and organizational skills. Key Responsibilities: <ul><li>Oversee all aspects of the Butler service, ensuring seamless, anticipatory, and personalized guest experiences for VIPs, suites, and distinguished clientele.</li><li>Lead, coach, and mentor the Butler team, fostering a culture of excellence, discretion, and attention to detail.</li><li>Coordinate pre-arrival arrangements, in-room amenities, unpacking/packing services, and special requests.</li><li>Ensure flawless execution of guest itineraries, from airport greetings to room services and dining coordination.</li><li>Liaise closely with Front Office, Housekeeping, F&B, Concierge, and other departments to ensure cohesive and elevated guest service.</li><li>Maintain and update guest profiles, preferences, and histories to enhance future stays.</li><li>Handle guest feedback, requests, and complaints with poise and professionalism, ensuring timely resolution and follow-up.</li><li>Conduct daily briefings, training, and quality checks to maintain consistency and excellence in service delivery.</li><li>Ensure the appearance, grooming, and behavior of all Butlers reflects the hotel's luxury image.</li></ul> Requirements: <ul><li>Previous experience as a Butler Manager or Head Butler in a luxury 5-star hotel.</li><li>Proven leadership experience in managing a high-performing team.</li><li>Exceptional communication, interpersonal, and guest engagement skills.</li><li>Strong knowledge of luxury standards, etiquette, and personalized service.</li><li>Discreet, composed, and detail-oriented with the ability to multitask under pressure.</li><li>Fluency in English; additional languages are a plus.</li><li>Professional training in hospitality or certified butler training preferred.</li></ul>

Butler Manager

Jumeirah

Guest Services Executive - Concierge - Jumeirah Beach Hotel Join to apply for the Guest Services Executive - Concierge - Jumeirah Beach Hotel role at Jumeirah About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world's most discerning travellers. About Jumeirah Beach Hotel Jumeirah Beach Hotel is Jumeirah's founding property, characterised by its wave-like design, set along one of Dubai's most exclusive shorelines. Since its opening in 1997, the resort has become a leading global tourist and family destination. The resort offers a wide range of leisure, wellness, and children's facilities, complemented by a diverse selection of award-winning dining experiences. About the Job An exciting opportunity has arisen for a Guest Services Executive - Concierge to join Jumeirah Beach Hotel. The main duties and responsibilities of this role include: <ul> <li>Manage and fulfil special guest requests, such as dining reservations, transportation arrangements, and bespoke local experiences, ensuring personalized service.</li> <li>Address guest inquiries promptly and professionally, providing expert recommendations on hotel services, events, and local attractions.</li> <li>Assist with the coordination of guest events or special occasions, ensuring all arrangements meet guest expectations.</li> <li>Build and maintain strong relationships with repeat guests and VIPs, offering thoughtful touches and personalized service to enhance loyalty.</li> <li>Collaborate with other hotel departments to ensure all guest requests are executed efficiently and seamlessly.</li> </ul> About You The ideal candidate for this position will have the following experience and qualifications: <ul> <li>Diploma in Hospitality Management, Business Administration or any related field.</li> <li>1 - 2 years of relevant experience in customer service or front desk roles within the hospitality industry</li> <li>Experience working in a multi-cultural environment</li> <li>Strong communication and interpersonal skills</li> <li>Software competencies - Microsoft Office programs</li> <li>Proficiency in English</li> </ul> About the Benefits At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development. <ul> <li>Supportive and inclusive work environment</li> <li>Access to Learning & Development programs and clear career pathways</li> <li>Opportunities for internal mobility within our global network</li> <li>Colleague discounts on food, beverage, and hotel stays worldwide</li> <li>Company-provided shared accommodation</li> <li>Comprehensive healthcare and life insurance coverage</li> <li>Paid annual leave and flight from your home country</li> <li>Performance-based incentives tailored to your role</li> <li>Competitive tax-free salary paid in UAE Dirhams (AED)</li> </ul> Seniority level <ul> <li>Not Applicable</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Other</li> </ul> Industries <ul> <li>Hospitality</li> </ul> Referrals increase your chances of interviewing at Jumeirah by 2x. Get notified about new Concierge jobs in Dubai, Dubai, United Arab Emirates.

Guest Services Executive - Concierge - Jumeirah Beach Hotel

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393 head concierge jobs IN Dubai

Head Concierge

Head Concierge

Concierge Team Leader / Concierge Resident Manager

SALES EXECUTIVE - WATERPARK

VIP Concierge / Elite Client Manager

Butler Manager

Guest Services Executive - Concierge - Jumeirah Beach Hotel