passenger service agent (part time)

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administrative coordinator (temporary) Jobs in Tampa

administrative coordinator (temporary)

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customer service representative

healthcare customer care agent (temp-to-perm) Jobs in Tampa

healthcare customer care agent temp to perm

Ivy Rehab Network

<div><p><b>State of Location:</b></p>
Florida<p></p><p><b>
Position Summary:</b></p><p></p>
At Ivy Rehab, we're &quot;All About the People&quot;! As a Patient Engagement Advocate (Healthcare Customer Care Agent), you will play a crucial role in our mission to help enable people to live their lives to the fullest.<p></p><p>
Join Ivy Rehab&rsquo;s dedicated team where you&rsquo;re not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.</p><p></p><p><b>
Job Description:</b></p><p></p><div><div><div><div><div><p><b>
Assignment: </b>Temporary (90-Day Assignment) with Opportunity to Become Permanent
</p></div><div><p><b>Schedule:</b> Full-Time Hours (40 hours per week); must be available Mon-Fri 7am-7pm EST</p></div></div></div><div></div><p>
We are currently seeking a talented individual for a temporary position, with the potential for permanent placement based on performance and business needs. This role offers the chance to prove your skills and make a lasting impact within our team.<br>
<br>
The<b> Patient Engagement Advocate </b>(Healthcare Customer Service Representative) works within a Patient Engagement Center that helps promote overall health and well-being. In this multi-channel (IB/OB phone, email, chat) contact center, position interacts with physical therapy patients to help them get access to the care they need. Supports geographically distributed physical therapy clinics by delivering a &ldquo;local&rdquo; patient experience. Ability to interact efficiently and put patients at ease will be key to maximizing relationships and help accelerate patient growth on behalf of our physical therapy clinics. Identify, create and adhere to processes and protocols which serve to optimize our relationships with the clinic staffs including front desk and clinicians.</p></div><p></p><div><p><b><br>
Your responsibilities will include:</b></p></div><div><ul><li><p>
Effectively listen and address patient needs to convert an inquiry to a booked appointment, while also achieving high patient satisfaction scores.</p></li></ul></div><div><ul><li><p>
Engage with patients in an empathetic and caring way that puts their needs first. This is particularly important if someone is in pain or frightened. Demonstrating a caring attitude will go a long way towards providing reassurance and comfort to ensure the patient&rsquo;s needs are handled with care.</p></li></ul></div><div><ul><li><p>
Leverage technology and knowledge base content modules to provide an experience that &ldquo;feels local&rdquo; from giving pinpoint directions, to sharing information about a specific provider or clinic. Avoid &ldquo;us vs them&rdquo; approach and demonstrate an inclusive &ldquo;we&rdquo; mentality.</p></li></ul></div><div><ul><li><p>
Collaborate and provide feedback to the marketing, operations, and technical teams as well as clinic staff to implement ongoing improvements which revolve around enhancing the patient experience.</p></li></ul></div><div><ul><li><p>
Collaborate with your supervisors and peers to identify and quickly resolve issues, recommend new approaches to strive for best practices.</p></li></ul></div><div><ul><li><p>
Work with patients if a clinic does not have enough near-term availability to offer them alternatives at other nearby clinics.</p></li></ul></div><div><ul><li><p>
Effectively inform and educate patients on insurance and about our financing/payment plan options.</p></li></ul></div><div><ul><li><p>
Properly set expectations with our patients in terms of what they can expect at their appointment and any other details that will facilitate a positive experience.</p></li></ul></div><div><ul><li><p>
Follow protocols for information capture and effectively categorize and disposition interactions in an accurate manner. This will enable accurate data analysis and result in feedback to our clinics or support services staff that is designed to improve the patient experience and accelerate growth.</p></li></ul></div></div><div><div><ul><li><p>
Achieve Key Performance Indicators: efficient handle time, productivity in terms of number of calls handled, conversion rates, patient satisfaction scores, accurate info capture, schedule adherence, etc.</p></li></ul></div><div><ul><li><p>
May work in other channels such as outbound, email, chat, etc.</p></li></ul></div><div><ul><li><p>
Perform other duties as assigned.</p></li></ul></div><p></p><div><p><b><br>
To excel in this role, you should </b><b>possess</b><b>:</b></p></div><div><ul><li><p>
High School/GED or equivalent; College degree is preferable</p></li></ul></div><div><ul><li><p>
Minimum 2-3 years customer support experience and at least 1 year inbound contact center experience required including experience multi-tasking across multiple systems/apps</p></li><li><p>
Minimum of 1-2 years in a sales-oriented role, with a preference for candidates with experience in a call center or telesales environment.</p></li><li><p>
Minimum Internet speeds of 10 Mbps upload and150 Mbps download; Latency &lt;50 ms; and Packet Loss &lt;2%</p></li><li><p>
Preferred typing aptitude of 50-70 WPM.</p></li></ul></div><div><ul><li><p>
Experience working in positions where success is measured by meeting Key Performance Indicators (KPIs)</p></li></ul></div><div><ul><li><p>
Demonstrated tenure in previous positions of at least 2-3 years</p></li></ul></div><div><ul><li><p>
Must have a dedicated, quiet workspace at home (with a door) to work without distractions</p></li></ul></div><div><ul><li><p>
Must be able to provide a reliable high-speed internet connection for remote work</p></li></ul></div><div><ul><li><p>
Excellent verbal and written communication skills and the ability to effectively engage with patients</p></li></ul></div><div><ul><li><p>
Strong verbal communicator (very clear enunciation, ability to influence/persuade/engage, embody passionate spirit of helping people get the care they need)</p></li></ul></div><div><ul><li><p>
Attention to detail</p></li></ul></div><div><ul><li><p>
Ability to work in a fast-paced environment</p></li></ul></div><div><ul><li><p>
Must be technically savvy, with demonstrated experience working with multiple systems and apps</p></li></ul></div><p></p><div><p><b>
We welcome you to apply if you </b><b>hold</b><b> the following attributes:</b></p></div><div><ul><li><p>
Good listener</p></li></ul></div><div><ul><li><p>
Collaborative and team player</p></li></ul></div></div><div><div><ul><li><p>
Ability to display caring attitude and be empathetic</p></li></ul></div><div><ul><li><p>
Multi-task-carry on engaging conversation while following proper protocols for information capture</p></li></ul></div><div><ul><li><p>
Receptivity to coaching as well as understanding your strengths and opportunities for development</p></li></ul></div><p></p><div><p><b><br>
Why choose Ivy</b><b>?</b></p></div><div><ul><li><p><b>
Best Employer:</b> A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.</p></li></ul></div><div><ul><li><p><b>
Exceeding Expectations:</b> Deliver best-in-class care and witness exceptional patient outcomes.</p></li></ul></div><div><ul><li><p><b>
Exceptional Partnerships: </b>Collaborate with leaders like Hospital for Special Surgery (HSS) and educational partners for continuous learning.</p></li></ul></div><div><ul><li><p><b>
Empowering Values:</b> Live by values that prioritize teamwork, growth, and serving others.</p></li></ul><p></p><p><i>
#LI-remote</i></p><p><i>
#LI-ST1</i></p></div></div><p></p><p><i>
We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.</i></p><p></p><p>
ivyrehab.com</p></div><p></p>

Healthcare Customer Care Agent (Temp-to-Perm)

OneTouch Direct

<div><p>Join <b>OneTouch Direct</b> as a<b> Billingual</b> <b>Remote Client Support Agent</b>, where you will play a key role in delivering exceptional support to our clients. As a premier provider of customer service solutions, we value individuals who are committed to enhancing the customer experience and resolving inquiries with professionalism and empathy.</p><p></p><p><b>
MUST LIVE WITHIN 2 HOURS FROM TAMPA, FL
</b></p><p></p><p><b>Position Overview:</b> In this remote role, you will assist clients by providing timely and effective responses to their questions and concerns. Your goal will be to ensure customer satisfaction through excellent communication and problem-solving skills.</p><p></p><p><b>
Key Responsibilities:</b></p><ul><li>
Respond to incoming customer inquiries via phone, email, and chat.</li><li>
Demonstrate a thorough understanding of our products and services to effectively address client needs.</li><li>
Provide solutions to problems while ensuring a positive customer experience.</li><li>
Maintain accurate documentation of all client interactions.</li><li>
Work collaboratively with team members to continuously improve service delivery.</li></ul><br>
<b>
Requirements</b><br>
<ul><li>
Minimum of 1-2 years of experience in customer service or support.</li><li>
Must be fluent in both English and Spanish</li><li>
Exceptional verbal and written communication skills.</li><li>
Familiarity with CRM software and customer support tools.</li><li>
Ability to work efficiently in a remote setting with minimal supervision.</li><li>
Strong analytical and problem-solving abilities.</li><li>
Must be available to work flexible hours, including potential evenings and weekends.</li></ul><p></p><p><b>
Technical Requirements:</b></p><ul><li>
Must have a reliable desktop or laptop computer running Windows 11.</li><li>
High-speed wired internet connection is required.</li><li>
USB headset with noise-canceling capability (wireless headsets are not acceptable).</li><li>
Webcam (built-in or external) is necessary for video interactions.</li></ul><br>
<b>
Benefits</b><br>
<ul>
<li><b>Full time</b>. 40 hours per week schedule with overtime opportunities!</li>
<li><b>Great pay</b>. Hourly base salary + benefits!</li>
<li><b>Training</b>. Paid training &amp; development</li>
<li><b>Benefits</b>. Health Care Plan (Medical, Dental &amp; Vision)</li>
<li><b>Culture</b>. Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment</li></ul></div>

Bilingual Remote Client Support Agent - Tampa, FL

<div><p>Join <b>OneTouch Direct</b> as a<b> Billingual</b> <b>Remote Client Support Agent</b>, where you will play a key role in delivering exceptional support to our clients. As a premier provider of customer service solutions, we value individuals who are committed to enhancing the customer experience and resolving inquiries with professionalism and empathy.</p><p></p><p><b>
MUST LIVE IN FLORIDA</b></p><p></p><p><b>
Position Overview:</b> In this remote role, you will assist clients by providing timely and effective responses to their questions and concerns. Your goal will be to ensure customer satisfaction through excellent communication and problem-solving skills.</p><p></p><p><b>
Key Responsibilities:</b></p><ul><li>
Respond to incoming customer inquiries via phone, email, and chat.</li><li>
Demonstrate a thorough understanding of our products and services to effectively address client needs.</li><li>
Provide solutions to problems while ensuring a positive customer experience.</li><li>
Maintain accurate documentation of all client interactions.</li><li>
Work collaboratively with team members to continuously improve service delivery.</li></ul><br>
<b>
Requirements</b><br>
<ul><li>
Minimum of 1-2 years of experience in customer service or support.</li><li>
Must be fluent in both English and Spanish</li><li>
Exceptional verbal and written communication skills.</li><li>
Familiarity with CRM software and customer support tools.</li><li>
Ability to work efficiently in a remote setting with minimal supervision.</li><li>
Strong analytical and problem-solving abilities.</li><li>
Must be available to work flexible hours, including potential evenings and weekends.</li></ul><p></p><p><b>
Technical Requirements:</b></p><ul><li>
Must have a reliable desktop or laptop computer running Windows 11.</li><li>
High-speed wired internet connection is required.</li><li>
USB headset with noise-canceling capability (wireless headsets are not acceptable).</li><li>
Webcam (built-in or external) is necessary for video interactions.</li></ul><br>
<b>
Benefits</b><br>
<ul>
<li><b>Full time</b>. 40 hours per week schedule with overtime opportunities!</li>
<li><b>Great pay</b>. Hourly base salary + benefits!</li>
<li><b>Training</b>. Paid training &amp; development</li>
<li><b>Benefits</b>. Health Care Plan (Medical, Dental &amp; Vision)</li>
<li><b>Culture</b>. Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment</li></ul></div>

Billingual Remote Client Support Agent - Florida

Fortiva Residential

<div><p><b>We're Hiring a People Person &mdash; Leasing Agent at Fortiva Residential</b></p><p>
Do you light up a room when you walk in? Are you the kind of person who makes every interaction feel warm, easy, and memorable &mdash; like a great barista who already knows your order? We're looking for <i>you</i>.</p><p>
At Fortiva Residential, our Leasing Agent is the heartbeat of our community. You're often the first smile a future resident sees, and the friendly voice that makes someone feel at home before they've even signed a lease. We don't just want someone to fill a role - we want someone who genuinely loves people and gets excited about connecting them with a place they'll love living in.</p><p><b>
What you'll actually be doing:</b></p><p>
Here we have a lease up situation at a Class C property that needs a lot of love. At least 32 leases needs to be signed. Leasing bonus is $75 plus extra bonus when targets are met.</p><p>
You'll meet and greet prospects, lead tours, follow up on leads, and guide people through the leasing process from &quot;just looking&quot; to &quot;I'll take it.&quot; Beyond leasing, you'll respond to calls and emails, and make sure our leasing office and model units always look their best.</p><p>
Behind the scenes, you'll work in our Software (AppFolio/ Knock) to keep everything accurate and up to date, and you'll stay sharp on local market trends so we're always putting our best foot forward.</p><p><b>
You're probably a great fit if you:</b></p><ul><li>
Love talking to people and genuinely enjoy helping them</li><li>
Have a knack for sales without ever feeling &quot;salesy&quot;</li><li>
Stay organized and follow through - people count on you and you don't let them down</li><li>
Pick up new software quickly and don't shy away from technology</li><li>
Are flexible and available when our prospects need us most</li><li>
Have some leasing or customer service experience (a plus, but your personality matters most)</li><li>
Know the basics of Fair Housing - or are eager to learn</li></ul><p><b>
This is a full-time, on-site role</b> at one of our residential communities in Largo, Florida. You'll be where the action is every day. Bonus pay for countersigned leases and renewals can be earned. After 90 days you are invited to participate in our Dental, Vision and Health Care Benefits, PTO, paid holidays and 401-K.</p><p>
If you're someone who finds joy in making people feel welcome and you're ready to bring that energy to an amazing team &mdash; we'd love to meet you. The next step would be an invitation for a 10 min. video call. We are seeking to fill this position in 2 to 4 weeks</p></div><p></p>

Leasing Agent in Tampa, FL, Apartment Community

Grupo EULEN

<div><p><b>JOB OVERVIEW</b></p>
<p>
The Customer Service Agent is responsible for managing customer queries and complaints. The Customer Service Agent will be assisting passengers on airfares, assuring communication delivery is of high standards of airport service.</p>
<p><b>
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, but are not limited to:</b></p>
<ul>
<li>Perform a variety of duties involving guest contact and delivering high standards of service in an airport airline environment</li>
<li>Must be able to communicate well in a one-on-one environment while maximizing guest satisfaction</li>
<li>Must be able to read and interpret all online and manual reference material</li>
<li>Assist guests with quoting airfares and schedules, booking reservations, issuing tickets, tagging baggage and check-in flights</li>
<li>Resolve complicated travel itineraries</li>
<li>Acknowledge and respond promptly to customer inquiries</li>
<li>Passport and visa handling and inspection</li>
<li>Well organized, articulate, dependable, punctual, and reliable.</li>
<li>Communicate and coordinate with colleagues as necessary</li>
<li>Communicate via radio, fax, phones in a professional manner</li>
<li>Ensure customer satisfaction and provide professional customer support</li>
<li>Other duties may be assigned</li>
</ul>
<p> <b>EXPERIENCE</b></p>
<ul>
<li>Must have customer service experience</li>
</ul>
<p><b>SKILL and/or ABILITIES</b></p>
<ul>
<li>Ability to speak and understand English</li>
<li>Excellent communication skills</li>
<li>Strong self-organization and self-management skills, with an emphasis on self-initiation and follow through</li>
<li>Must be able to stand, lift, bend, push, and pull for extended periods of time</li>
<li>Must be professional appearance and adhere to company grooming/uniform policy</li>
<li>Ability to work rotating shifts including nights, holidays, and weekends, and be able to report to work on a regular and timely basis</li>
<li>Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed during irregular operations.</li></ul><br>
<p></p>
<p><b>
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION</b></p>
<p>
The physical demands described here are those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position requires the incumbent to be able to speak and be understood, hear, and comprehend the English language, stand for long periods of time, be able to lift approximately 40 pounds, be able to relocate in the event of an emergency, and have a neat and professional appearance.</p><br>
<p></p>
<p><b>
EEOC</b></p>
<p>
Grupo Eulen is an equal opportunity employer and will consider all applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, and all other protected classes recognized or any other characteristic protected under applicable federal, state, or local law</p></div>

Passenger Service Agent

Alliance Ground International

<p>Job Description:<br/></p><p>Job Description:<br/></p><p>From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you&rsquo;ll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you&rsquo;ll put our customers - and their customers&rsquo; needs at the heart of everything our AGI Passenger Service Agents do. This is a customer-facing role with a goal to providing first-class customer service to each traveler we encounter. If you are friendly, outgoing focusing on outstanding customer service, then let your career take off with AGI as a Passenger Service Agent!<br/></p><p>Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.<br/></p><p>Job Responsibilities:<br/></p><p>Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey.<br/>Always ensure safety and security is never compromised.<br/>Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate.<br/>Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges.<br/>Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities.<br/>Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information.<br/>Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers&rsquo; reservations, standbys, and their luggage.<br/>Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures.<br/>Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors.<br/>Follow procedures for passengers with regards to the acceptance of Dangerous Goods.<br/></p><p>Safety, Security and Compliance:<br/></p><p>All AGI Team members have a responsibility and duty while at work to:<br/></p><p>Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.<br/>Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.<br/>Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.<br/>Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.<br/>Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.<br/>Conduct work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.<br/>Fully understand AGI Health &amp; Safety and Security policies.<br/>Attend training courses as may be required by AGI.<br/></p><p>Physical Requirements:<br/></p><p>Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.<br/>Must be able to stand for extended periods of time.<br/>Must be able to carry heavy items up and down jetway stairs.<br/>Must be alert to moving vehicles, equipment, or aircraft and must be able to use radio equipment.<br/></p><p>Knowledge, Skills, and Abilities:<br/></p><p>Appearance: Must be willing to wear uniform and insignia as prescribed by AGI. Personal appearance and grooming must present a favorable corporate image.<br/></p><p>Good communication skills: Passenger Service Agents must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, customers, and other ground crew to coordinate the movement of passengers and handling of equipment and baggage. Tolerate and answer repetitious questions from passengers in a friendly, outgoing manner. Ability to speak and be understood in giving directions/information to passengers verbally and/or via overhead announcement systems.<br/></p><p>Computer skills: Passenger Service agents are required to use computer systems daily.<br/></p><p>Critical thinking skills: Agent may be called upon to troubleshoot issues to assist passengers with reservation issues, process excess baggage fees correctly, verify required visa documentation, etc.<br/></p><p>Basic math skills: Must be able to process payment transactions for flight/seat upgrades, excess baggage fees, etc.<br/></p><p>Time management skills: Passenger Service agents must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment. Must report to work on a regular and timely basis.<br/></p><p>Qualifications:<br/></p><p>Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.<br/>If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.<br/>Must complete SIDA training to obtain airport authority identification security.<br/>Preferred Qualifications - One+ year of relevant experience. Airline experience is preferred, and previous face-to-face customer service experience is also a plus.<br/></p><p>AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.<br/></p><p>The successful AGI team member brings their &ldquo;A&rdquo; game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!<br/></p><p>Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.<br/></p><p>Job Type: Full-time<br/></p><p>Work Location: In person<br/></p>

Spectrio LLC

<div>Description:
<p>
As a leading provider of comprehensive digital signage solutions, Spectrio empowers clients to transform their business locations into modern, dynamic destinations for customers and employees.</p><p>
Headquartered in Tampa, Florida, and serving more than 150,000 global client locations across industries including automotive, healthcare, and financial services, Spectrio consistently ranks among the fastest-growing and largest companies in the Tampa Bay area.</p><p>
As part of the Tampa Bay Business Journal&rsquo;s &ldquo;Fast 50&rdquo; and &ldquo;Tampa Bay 200,&rdquo; as well as being honored 11 times on the Inc. 5000. Spectrio&rsquo;s digital signage software has received praise for its features and ease of use by reviewers on Capterra and G2, as well as winning multiple awards for creative content, technology, and innovation!</p><p>
For more information, visit www.Spectrio.com.</p><p>
This position is open to external candidates in Florida, North Carolina, or Texas and offers the flexibility of remote work. Internal candidates are also encouraged to apply.</p><p><b>
Primary Objective:</b><br>
The Customer Success Trainer at Spectrio is instrumental in the customer experience. Whether it is training a new customer, educating existing customers, or working with other departments, the Customer Success Trainer is the customer&rsquo;s guide to effectively learning and implementing Spectrio services, communication, and processes.</p><p><b>
Responsibilities include:</b></p><ul><li>
Facilitate group and one-on-one training sessions, including client retrainings, for small to mid-sized accounts across 1-3 core platforms.</li><li>
Present complex technical information to customers in a clear, non-technical manner.</li><li>
Support internal staff training on platform usage and updates.</li><li>
Manage client rollouts and coordinate successful platform installations.</li><li>
Read, fulfill, and troubleshoot sales orders, escalating issues to ensure smooth processing.</li><li>
Execute client communication for the onboarding lifecycle (Welcome, Reminder, Follow-Up, and Transition emails).</li><li>
Serve as a primary contact for the Onboarding Team, responding to internal and external inquiries via phone and email.</li><li>
Provide technical and project support to assist clients with inquiries.</li><li>
Demonstrate strong comprehension and application of technical information to resolve issues.</li><li>
Identify and manage escalations, collaborating with the appropriate agent or manager to achieve a final resolution.</li><li>
Assist with general onboarding needs and escalate issues proactively to support client retention.</li><li>
Demonstrate basic problem-solving skills to address day-to-day challenges.</li><li>
Keep the supervisor updated on the status of all ongoing projects and critical issues.</li><li>
Utilize required platforms (e.g., NetSuite, Monday, Google Drive) and other directed tools to perform duties.</li><li>
Track work, cases, and time accurately in the appropriate platforms, and log daily time requirements.</li><li>
Follow all established processes and procedures meticulously.</li><li>
Commit to developing proficiency in one to three designated platforms.</li><li>
Be open to cross-training opportunities and proactively seek to learn additional platforms.</li><li>
Provide constructive feedback on existing training materials, processes, and KB articles, and assist in developing new content.</li><li>
Actively seek to improve personal skills and accept direction/feedback from team members.</li><li>
Perform any other ancillary duties as assigned.</li></ul>
Requirements:<br>
<p></p><ul><li>
Bachelor&rsquo;s degree preferred</li><li>
2+ years of related experience with computers and providing customer service</li><li>
Background in training, marketing or education preferred</li><li>
Sound technical knowledge</li><li>
Basic Windows computer-related skills are required</li><li>
Proficiency in all Google Workspace applications, previous CRM (NetSuite, Salesforce, etc.), and ERP experience preferred</li><li>
The ability to multitask effectively</li><li>
The ability to work independently and as part of a team</li><li>
Strong analytical and problem-solving skills</li><li>
Ability to effectively prioritize and execute tasks and adapt to change</li><li>
Ability to work under pressure with interruptions and challenging deadlines</li><li>
Demonstrated aptitude and desire to learn new skills on the job</li><li>
Analytical and problem-solving abilities</li><li>
Strong customer-service orientation with the ability to be courteous and helpful</li><li>
Excellent organizational and time management skills</li><li>
Superior communication skills and strong attention to detail</li><li>
Able to follow instructions and procedures, both verbal and written</li><li>
Fast learner of new processes and software tools</li><li>
Punctual, accountable, collaborative, and team-focused with a positive attitude</li><li>
Ability to communicate and explain technical information, details and procedures, in simple, understandable terms to non- technical people</li><li>
Must have the capacity to multitask, prioritize, and self-direct, with accuracy - while performing in a challenging environment</li><li>
Ability to effectively manage customer and coworker relationships, promptly respond to queries, ensure promises are kept and manage expectations</li><li>
Ability to remain positive and seek solutions during stressful situations</li></ul><p><b>
This position is open to external candidates in Florida, North Carolina, or Texas and offers the flexibility of remote work. Internal candidates are also encouraged to apply.</b></p><p>
Spectrio offers a wide range of benefits for our team members, including Medical, Dental, Vision, Paid Parental Leave, 401k, HSA, FSA, Dependent Care FSA, Short and Long Term Disability, Life Insurance, EAP, Paid Time Off, Paid Sick Time, Paid Holidays, and Education Reimbursement.</p><p>
Spectrio is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, creed, marital status, pregnancy, disability, national origin, sexual orientation, gender identity, veteran status, or any other protected category.</p></div>

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