healthcare customer care agent (temp-to-perm)

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healthcare customer care agent temp to perm

Ivy Rehab Network

<div>
 
 State of Location:
 
 
 
 Florida
 
 
 
 Position Summary
 
 
 
 At Ivy Rehab, we're "All About the People"! As a Patient Engagement Advocate (Healthcare Customer Care Agent), you will play a crucial role in our mission to help enable people to live their lives to the fullest.
 
 
 Join Ivy Rehab&rsquo;s dedicated team where you&rsquo;re not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.
 
 
 
 Job Description
 
 
 
 
 Assignment:
 
 Temporary (90-Day Assignment) with Opportunity to Become Permanent
 
 
 
 Schedule:
 
 Full-Time Hours (40 hours per week); must be available Mon-Fri 7am-7pm EST
 
 
 We are currently seeking a talented individual for a temporary position, with the potential for permanent placement based on performance and business needs. This role offers the chance to prove your skills and make a lasting impact within our team.
 
 
 The
 
 Patient Engagement Advocate
 
 (Healthcare Customer Service Representative) works within a Patient Engagement Center that helps promote overall health and well-being. In this multi-channel (IB/OB phone, email, chat) contact center, position interacts with physical therapy patients to help them get access to the care they need. Supports geographically distributed physical therapy clinics by delivering a &ldquo;local&rdquo; patient experience. Ability to interact efficiently and put patients at ease will be key to maximizing relationships and help accelerate patient growth on behalf of our physical therapy clinics. Identify, create and adhere to processes and protocols which serve to optimize our relationships with the clinic staffs including front desk and clinicians.
 
 
 
 Your Responsibilities Will Include
 
 
 
 <ul>
 <li>
 Effectively listen and address patient needs to convert an inquiry to a booked appointment, while also achieving high patient satisfaction scores.
 </li>
 <li>
 Engage with patients in an empathetic and caring way that puts their needs first. This is particularly important if someone is in pain or frightened. Demonstrating a caring attitude will go a long way towards providing reassurance and comfort to ensure the patient&rsquo;s needs are handled with care.
 </li>
 <li>
 Leverage technology and knowledge base content modules to provide an experience that &ldquo;feels local&rdquo; from giving pinpoint directions, to sharing information about a specific provider or clinic. Avoid &ldquo;us vs them&rdquo; approach and demonstrate an inclusive &ldquo;we&rdquo; mentality.
 </li>
 <li>
 Collaborate and provide feedback to the marketing, operations, and technical teams as well as clinic staff to implement ongoing improvements which revolve around enhancing the patient experience.
 </li>
 <li>
 Collaborate with your supervisors and peers to identify and quickly resolve issues, recommend new approaches to strive for best practices.
 </li>
 <li>
 Work with patients if a clinic does not have enough near-term availability to offer them alternatives at other nearby clinics.
 </li>
 <li>
 Effectively inform and educate patients on insurance and about our financing/payment plan options.
 </li>
 <li>
 Properly set expectations with our patients in terms of what they can expect at their appointment and any other details that will facilitate a positive experience.
 </li>
 <li>
 Follow protocols for information capture and effectively categorize and disposition interactions in an accurate manner. This will enable accurate data analysis and result in feedback to our clinics or support services staff that is designed to improve the patient experience and accelerate growth.
 </li>
 <li>
 Achieve Key Performance Indicators: efficient handle time, productivity in terms of number of calls handled, conversion rates, patient satisfaction scores, accurate info capture, schedule adherence, etc.
 </li>
 <li>
 May work in other channels such as outbound, email, chat, etc.
 </li>
 <li>
 Perform other duties as assigned.
 
 
 </li>
 </ul>
 
 To Excel In This Role, You Should Possess
 
 
 
 <li>
 High School/GED or equivalent; College degree is preferable
 </li>
 <li>
 Minimum 2-3 years customer support experience and at least 1 year inbound contact center experience required including experience multi-tasking across multiple systems/apps
 </li>
 <li>
 Minimum of 1-2 years in a sales-oriented role, with a preference for candidates with experience in a call center or telesales environment.
 </li>
 Minimum Internet speeds of 10 Mbps upload and150 Mbps download; Latency &lt;30 ms; and Packet Loss &lt;2%
 <li>
 Preferred typing aptitude of 50-70 WPM.
 </li>
 <li>
 Experience working in positions where success is measured by meeting Key Performance Indicators (KPIs)
 </li>
 <li>
 Demonstrated tenure in previous positions of at least 2-3 years
 </li>
 <li>
 Must have a dedicated, quiet workspace at home (with a door) to work without distractions
 </li>
 <li>
 Must be able to provide a reliable high-speed internet connection for remote work
 </li>
 <li>
 Excellent verbal and written communication skills and the ability to effectively engage with patients
 </li>
 <li>
 Strong verbal communicator (very clear enunciation, ability to influence/persuade/engage, embody passionate spirit of helping people get the care they need)
 </li>
 <li>
 Attention to detail
 </li>
 <li>
 Ability to work in a fast-paced environment
 </li>
 <li>
 Must be technically savvy, with demonstrated experience working with multiple systems and apps
 
 
 </li>
 
 We welcome you to apply if you hold the following attributes:
 
 
 
 <ul>
 <li>
 Good listener
 </li>
 <li>
 Collaborative and team player
 </li>
 <li>
 Ability to display caring attitude and be empathetic
 </li>
 <li>
 Multi-task-carry on engaging conversation while following proper protocols for information capture
 </li>
 <li>
 Receptivity to coaching as well as understanding your strengths and opportunities for development
 
 
 </li>
 </ul>
 
 Why choose Ivy?
 
 
 
 <ul>
 <li>
 Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.
 </li>
 <li>
 Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes.
 </li>
 <li>
 Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) and educational partners for continuous learning.
 </li>
 <li>
 Empowering Values: Live by values that prioritize teamwork, growth, and serving others.
 
 
 </li>
 </ul>
 
 We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.
 
 
 
 ivyrehab.com
 
 
</div>

Healthcare Customer Care Agent (Temp-to-Perm)

New Source Medical, LLC

Do you have a passion for delivering high quality care? Are you seeking a position where you can work independently? Are you interested in working in a fast-growing company? Join us! New Source Medical offers a comprehensive suite of therapeutic support surfaces, bariatric products; negative pressure, wound therapy, and other durable medical equipment products to service and support healthcare facilities. We deliver the goods, deliver the service and deliver the care!Essential Job Functions: <ul><li>Delivers and set-up durable medical equipment (i.e. bed frames, low air-loss mattresses, trapeze, and lifts) in nursing homes, hospitals, and healthcare facilities</li><li>Troubleshoot and assess whether repairs are to be made on site or at warehouse</li><li>Facilitates service/repair requirements; works with repair department(s) as appropriate</li><li>Train medical staff on the proper use and safety of the equipment</li><li>Deliver high level quality customer service; exhibit professionalism, positive and pleasant demeanor</li><li>Maintain company-provided cargo van in accordance with policies</li><li>Supports service center and equipment cleaning and maintenance</li></ul>Requirements: <ul><li>21 years of age or older</li><li>Ability to work independently</li><li>Ability to maintain a positive atmosphere</li><li>Valid Driver&rsquo;s License</li><li>Good driving record</li><li>Successfully passed screenings (background check/drug)</li><li>Continuous movement</li><li>Ability to lift 80 lbs.</li><li>Schedule flexibility (on call rotation)</li><li>Safety-mindedness</li><li>Customer service focused</li><li>Vaccinations or approved exemptions</li></ul>Job Type: Full-timePay: From $18.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Paid training</li><li>Referral program</li><li>Vision insurance</li></ul>Shift availability:<ul><li>Day Shift (Preferred)</li></ul>Ability to Commute:<ul><li>Tampa, FL 33619 (Required)</li></ul>Ability to Relocate:<ul><li>Tampa, FL 33619: Relocate before starting work (Required)</li></ul>Work Location: In person

Delivery Driver/Service Technician

Independence Home Health of the Palm Beaches

STARTING ASAP! Job Summary: We are seeking a compassionate Certified Nursing Assistant and Home Health Aides to join our healthcare team. The Certified Nursing Assistant and Home Health Aides will provide direct in-home patient care and support to ensure the comfort and well-being of our patients.Duties: - Assist patients with activities of daily living, including bathing, grooming, and feeding - Take and record vital signs - Assist nursing staff with medical procedures - Provide emotional support to patients and their families - Maintain a clean and safe environment for patients - Collaborate with healthcare professionals to deliver high-quality careSkills: - Experience working with people with developmental disabilities - Knowledge of behavioral health principles - Proficiency in catheter care techniques - Familiarity with hospice care practices - Strong patient service orientation - Ability to use eClinicalWorks or similar electronic health record systems - Pediatric experience is a plus - Proficient in medical terminologyThis position offers the opportunity to work in a dynamic healthcare environment where you can make a difference in the lives of others. If you are a dedicated individual with a passion for patient care, we encourage you to apply for this rewarding role.Pay: $17.00 per hourApplication Question(s):<ul><li>Do you have an HHA?</li><li>Do you have a CNA license?</li><li>Do you have CEU certificates?</li><li>Do you have a recent physical?</li><li>Do you have a TB test?</li></ul>Language:<ul><li>English (Required)</li></ul>License/Certification:<ul><li>BLS Certification (Required)</li></ul>Shift availability:<ul><li>Day Shift (Preferred)</li><li>Night Shift (Preferred)</li></ul>Work Location: In person

CNA - Certified Nursing Assistant/ Home Health Aide

Sage Infusion

<div>
 
 Sage Infusion is a startup infusion center with locations in central and southwest Florida. We are looking for a Front Desk Receptionist to join our team. At Sage, we&rsquo;ve reimagined patient care. From a quick start, to upfront pricing and financial assistance, to compassionate care by our clinical experts in a serene environment, patients experience infusion therapy like never before.
 
 
 Our mission is to deliver innovative, exceptional, and equitable patient care that endures&mdash;and every role at Sage plays a vital part in bringing that mission to life.&nbsp;
 
 
 As the face of the infusion center, you will have the primary responsibility for managing incoming phone calls and patients. The Front Desk Receptionist is an integral member of a multi-disciplinary team and works closely with management and clinical staff. This position will be&nbsp;
 
 full time
 
 &nbsp;
 
 in Tampa, Florida.&nbsp;
 
 The pay is $18/an hour.
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Scans in New Patient Forms into the patient&rsquo;s medical record in a timely manner
 </li>
 <li>
 Contacts patients to advise them we received their order and gathers any missing demographic information
 </li>
 <li>
 Provides customer service while giving high priority to patient satisfaction, helps schedule their next infusion appointment, welcomes them when they arrive and anticipates their needs. Collect copays and necessary paperwork from the patients
 </li>
 <li>
 Keeps the facility clean and organized on a daily basis and ordering office supplies as needed
 </li>
 <li>
 Accepts and distributes shipments and mail
 </li>
 <li>
 Scans in delivered drugs to EMR inventory and assists with Medication Inventory Reconciliation when needed
 </li>
 <li>
 Demonstrates ability to communicate effectively, reliability, follow through on tasks, and express ideas clearly in a warm and helpful manner
 </li>
 <li>
 Takes initiative to present ideas and suggestions to management; follows appropriate organizational lines in resolving questions, concerns, and ideas
 </li>
 <li>
 Provides excellent internal and external customer service by ensuring work meets quality standards; sets high goals or standards of performance for self; takes pride in his/her work and completes work on schedule
 </li>
 <li>
 Performs other duties as assigned
 </li>
 </ul>
 Requirements
 
 
 Qualifications/Certifications:
 
 
 <ul>
 <li>
 Preferred: Associates degree
 </li>
 <li>
 Minimum of 2 years of experience in healthcare
 </li>
 <li>
 Strong verbal and written communication skills
 </li>
 <li>
 Ability to prioritize and meet deadlines
 </li>
 <li>
 Basic computer proficiency and knowledge of Microsoft Office applications
 </li>
 <li>
 Bilingual Spanish preferred
 </li>
 </ul>
 
 
 Sage Infusion is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees.
 
 
 
 
 Background Screening Requirement:&nbsp;
 
 This position requires background screening through the Care Provider Background Screening Clearinghouse. For more information, visit:&nbsp;
 
 https://info.flclearinghouse.com
 
 &nbsp;&nbsp;
 
</div>

Medical Receptionist

Pharmacy Administrative Solutions

Job Overview Join our dynamic healthcare team as a Pharmacy Technician specializing in Mail Order services! In this vital role, you will be the backbone of preparing medications for shipping, and patient support, ensuring accurate and timely delivery of prescriptions to patients, tracking shipments and contacting patients for delivery. This is a entry level position offers an exciting opportunity to work in a fast-paced environment where precision, compassion, and technical skills come together to make a meaningful difference in patients&rsquo; lives. You&rsquo;ll be empowered to utilize your knowledge of medical terminology and medication administration to support our mission of delivering safe, effective pharmaceutical care.Responsibilities<ul><li>Prepare medications accurately for mail order prescriptions..</li><li>Manage intake processes by reviewing prescription orders, verifying patient information, and coordinating with healthcare providers as needed.</li><li>Provide exceptional patient service by answering inquiries, tracking shipments and supporting patient care initiatives.</li><li>Maintain meticulous records of medication shipments, and assisting in providing assistance to remote technicians and documentation of all activities.</li><li>Collaborate with healthcare teams to ensure seamless medication access and delivery.</li></ul>Experience<ul><li>ENTRY LEVEL position We will teach you .</li><li>Knowledge of medical terminology relevant to pharmacy operations and patient care.</li><li>Demonstrated ability to provide excellent patient service while maintaining accuracy under pressure.</li><li>Certification as required by state law for pharmacy technicians is preferred; ongoing professional development in pharmacy practice is a plus. Join us to be part of a dedicated team committed to delivering compassionate pharmaceutical care with precision and professionalism!</li></ul>Pay: $14.00 - $18.00 per hourLanguage:<ul><li>ENGLISH and Spanish (Required)</li></ul>License/Certification:<ul><li>Pharmacy Technician Certification (Required)</li></ul>Ability to Commute:<ul><li>Tampa, FL 33614 (Preferred)</li></ul>Work Location: In person

Pharmacy Technician/Mail Order

Shaw Systems Associates

<div>Overview

The Information Security Architect is responsible for designing secure, compliant, and scalable architectures that enable the organization to safely adopt Microsoft 365 Copilot, large language models (LLMs), AI agents, and intelligent automation. This role blends deep expertise in Microsoft Purview, cloud security, responsible AI, and enterprise productivity tooling.

A core mandate includes implementing strong data ring‑fencing controls to ensure sensitive information remains within trusted network boundaries, while also driving measurable business value from Copilot in Microsoft 365 (M365) through secure enablement, workflow optimization, and governed adoption while limiting access to other AI resources from the company network not approved by the Information Security Office.

This individual will lead the company&rsquo;s M365 CoPilot Purview implementation setting many of the foundational pre-requisites required for a successful and secure AI ecosphere. 


Key Responsibilities

AI, LLM, Copilot, and Agent Security Architecture
<ul>
<li>Design secure architectures for LLMs, Microsoft 365 Copilot, generative AI systems, RAG pipelines, and autonomous AI agents.</li>
<li>Define guardrails for Copilot and AI agents, including identity boundaries, access controls, and operational constraints.</li>
<li>Establish governance for prompt security, model input/output filtering, and safe‑use patterns across the enterprise.</li>
<li>Architect secure integration patterns ensuring all AI systems operate strictly within approved network zones and data boundaries.</li>
</ul>
Data Ring‑Fencing &amp; Boundary Protection
<ul>
<li>Implement ring‑fencing strategies to prevent sensitive data from leaving the company&rsquo;s network or being accessed by unauthorized AI systems.</li>
<li>Design and enforce network segmentation, private endpoints, and isolation zones for AI workloads.</li>
<li>Ensure Copilot, LLMs, vector stores, and AI agents only access data through approved, monitored, and policy‑controlled channels.</li>
<li>Build automated controls that block data exfiltration, including DLP, egress filtering, and Purview‑driven policy enforcement.</li>
</ul>
Business Value Realization with Microsoft 365 Copilot
<ul>
<li>Lead secure enterprise adoption of Microsoft 365 Copilot, ensuring alignment with data governance and security policies.</li>
<li>Identify high‑value Copilot use cases that drive measurable productivity, efficiency, and decision‑making improvements.</li>
<li>Develop Copilot frameworks, usage patterns, and success metrics demonstrating</li>
<li>Ensure Copilot interactions respect sensitivity labels, retention policies, and Purview‑driven governance.</li>
</ul>
AI‑Driven Automation &amp; Enterprise Productivity
<ul>
<li>Architect secure AI agent frameworks that automate business processes, knowledge retrieval, and decision support.</li>
<li>Evaluate and implement AI‑powered copilots, workflow automation, and intelligent assistants across departments.</li>
<li>Develop standards for human‑in‑the‑loop oversight, escalation paths, and monitoring of autonomous agent behavior.</li>
</ul>
Microsoft Purview Strategy &amp; Data Governance
<ul>
<li>Lead the enterprise strategy for Microsoft Purview, ensuring data classification, lineage, and sensitivity labeling support AI and Copilot use cases.</li>
<li>Implement automated governance workflows that feed LLMs, Copilot, and AI agents only the data they are authorized to access.</li>
</ul>
Information Security &amp; Compliance
<ul>
<li>Define and enforce security baselines for AI workloads, including encryption, identity, network segmentation, and model access.</li>
<li>Ensure compliance with emerging AI regulations, including transparency, auditability, and model risk management requirements.</li>
<li>Conduct threat modeling for Copilot, LLMs, and AI agents, including prompt injection, data leakage, model manipulation, and supply‑chain risks.</li>
</ul>
Cross‑Functional Leadership
<ul>
<li>Serve as the enterprise SME for secure AI and Copilot adoption, guiding engineering, data science, legal, and compliance teams.</li>
<li>Translate complex AI security concepts into actionable guidance for business leaders and technical teams.</li>
<li>Lead architecture reviews for AI‑enabled applications, copilots, and agent‑based automation initiatives.</li>
</ul>
Monitoring, Observability &amp; Continuous Improvement
<ul>
<li>Implement monitoring for Copilot usage, LLM interactions, agent actions, and data access patterns.</li>
<li>Automate governance and compliance checks using Purview workflows, Azure Policy, and CI/CD pipelines.</li>
<li>Continuously evaluate emerging AI threats, model vulnerabilities, and best practices for responsible AI.</li>
</ul>
Required Qualifications
<ul>
<li>7+ years in information security, cloud architecture, or data governance.</li>
<li>2+ years of hands-on AI experience in an implementation and/or architecture role.</li>
<li>Strong experience and working knowledge of Microsoft Purview, Azure security services, and cloud governance frameworks with a proven track record of implementations.</li>
<li>Strong understanding of LLMs, generative AI, Retrieval-Augmented Generation (RAG) architectures, AI agent frameworks, and Microsoft 365 Copilot.</li>
<li>Proven experience driving business value through Microsoft 365 Copilot, including workflow optimization and measurable productivity gains.</li>
<li>Expertise in identity and access management, data protection, and secure cloud architecture.</li>
<li>Experience implementing ring‑fencing, network segmentation, and data‑boundary controls in Azure or AWS.</li>
<li>Excellent communication faculties, capable of demystifying complex technical paradigms to a varied audience, with both technical and non-technical stakeholders.</li>
</ul>
Preferred Qualifications
<ul>
<li>Certifications such as Azure Solutions Architect, Azure Security Engineer, CISSP, CCSP, or equivalent.</li>
<li>Experience with enterprise AI platforms, vector databases, and Machine Learning Operations (MLOps) pipelines.</li>
<li>Knowledge of AI observability, model risk management, and responsible AI frameworks.</li>
<li>Background in data architecture, automation engineering, or enterprise integration.</li>
</ul>
Core Competencies
<ul>
<li>Strategic thinker with the ability to influence across technical and non‑technical teams.</li>
<li>Strong communication skills with the ability to simplify complex AI and Copilot concepts.</li>
<li>Ability to work effectively with managers, technical leads, and technical staff to understand and deliver value added solutions.</li>
<li>Passion for secure, ethical, and innovative use of AI to transform business operations.</li></ul></div>

Information Security AI Architect

US Med-Equip

Job DescriptionJoin our life-saving mission! Become part of a fast-growing healthcare company, helping deliver essential medical equipment to healthcare institutions. As a Customer Service Representative, you will work with operations and the sales team to provide excellent customer service to our hospital partners.Job Responsibilities&middot; Carefully load, secure, and transport life-saving medical equipment and supplies to support clinicians in healthcare institutions&middot; Safely drive and maintain company vehicles&middot; Help service, ship, and receive equipment in branch warehouse&middot; Provide professional customer service to hospital contacts, listening and responding to their patient and equipment needs&middot; Maintain a neat appearance, including wearing a company uniform&middot; Adhere to the operations process, including quality management system standards&middot; Coordinate daily with local sales representative and other company team members on equipment orders and delivery, planning and support to healthcare partners&middot; Participate in business planning and professional development sessions&middot; Other duties as assignedBenefits&middot; Health, Dental, Vision &amp; Life insurance&middot; Paid time off&middot; Employee assistance program&middot; Flexible spending account&middot; Health savings account&middot; Employee referral bonuses&middot; 401(k)About US Med-EquipRecognized as a Top Workplace, US Med-Equip partners with top hospitals across the nation to provide the highest quality movable medical equipment and services. USME, an Inc. 5000 Fastest Growing company, supplies and services equipment rented, maintained, and managed using the latest technology to help healthcare providers focus on their patients&rsquo; healing.Reporting RelationshipReports to branch Team LeaderRequirements&middot; High School Graduate or equivalent&middot; Valid driver&rsquo;s license and good driving record for the past 3 yearsSkills &amp; Abilities&middot; Ability to provide excellent customer service to professionals in the healthcare industry&middot; Ability to use our company portal daily to manage equipment maintenance orders and deliveries&middot; Ability to work multiple shifts, including on-call as needed&middot; Able to read and write in English and perform math calculations&middot; Able to work unsupervised&middot; Excellent communication skills&middot; Lift up to 75 lbs. and push/pull up to 150 lbs.Ability to pass a DOT physical/certificationCompensation and Benefits&middot; Competitive salary, commensurate with experience and education&middot; Comprehensive benefits package available&middot; Equal Opportunity Employer&middot; Job Type: Full-timeJob Type: Full-timeBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Referral program</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Are you able to work Friday - Monday noon -10:30 PM (so it is four 10 hour days)?</li></ul>Experience:<ul><li>Box truck: 2 years (Preferred)</li><li>Warehouse: 2 years (Preferred)</li><li>Customer service: 2 years (Preferred)</li></ul>Ability to Commute:<ul><li>Tampa, FL 33634 (Required)</li></ul>Work Location: In person

Medical Delivery Technician

Explore 99+ Healthcare customer care agent temp to perm in Tampa this March. Find roles across top companies and apply now to boost your career.