front desk agent

bi analyst

customer service associate

data analyst

data analyst, operations

help desk analyst

Miami Jewish Health

<div><p>Miami Jewish Health is one of the largest providers of healthcare and living options for aging adults in the Southeast. Our main campus is located on 20+ acres just north of mid-town Miami, and is home to our support departments like Finance, Accounting, Human Resources, Marketing and more. Join us now to do purposeful work with our diverse and respectful team</p><br>
<p></p>
<p><b>
Job Title: </b>Help Desk Analyst</p><br>
<p></p>
<div><b>
Job Summary</b></div>
<div>
Dynamic and resourceful I.T. support professional, with a dedication to customer satisfaction and creative problem solving. Provides remote support to users with technical problems and information technology needs involving enterprise software systems, workstation and laptop computers, handheld and mobility devices, print/fax/copy, telecom, and network services in a distributed organization.</div><br>
<div></div>
<div><b>
Essential Job Functions</b></div>
<ul><li> Provides the first line of technical support via telephone, email and remote-connect methods for hardware, network, systems, and software applications for internal/external customers, including support of the following technologies:</li></ul>
<ul><li> Desktop and laptop computers</li></ul>
<ul><li> Networking (cabling, routing, switching, DNS, Wi-Fi, carriers, etc.)</li></ul>
<ul><li> Print/fax/copy devices, including supply management</li></ul>
<ul><li> Mobile phones and networks</li></ul>
<ul><li> Handheld, peripheral, and other devices</li></ul>
<ul><li> Line-of-business software applications</li></ul>
<ul><li> Operating system and productivity applications (Microsoft Windows, Office, browsers)</li></ul>
<ul><li> User authentication and account issues, such as password resets</li></ul>
<ul><li> Logs all customer contacts in Track-It ticketing system, following standard desk-level procedures.</li></ul>
<ul><li> Identifies, researches, and follows customer issues and questions through to fastest possible resolution, using all available resources (knowledge base, diagnostic tools, vendors, Internet research, support forums, I.T. team knowledge, etc.).</li></ul>
<ul><li> Measures, reports-on and strives to continually improve Incident Resolution Time and other customer satisfaction KPIs.</li></ul>
<ul><li> Identifies and escalates situations requiring urgent attention to 2nd/3rd-level support resources, and/or vendors.</li></ul>
<ul><li> Applies diagnostic techniques to identify recurring problems, investigate root causes and recommend and implement solutions to prevent common failures.</li></ul>
<ul><li> Continually improves and extends the knowledge base with documentation, examples, and process refinements.</li></ul>
<ul><li> Provisions desktop, laptop, and mobile devices for new users.</li></ul>
<ul><li> Assists in equipment provisioning for new facilities and network buildouts.</li></ul>
<ul><li> Maintains accurate inventory records and participates in I.T. asset lifecycle processes.</li></ul>
<ul><li> Rapidly responds to emergency situations, both during and outside of normal business hours.</li></ul>
<ul><li> Participates in the Change Control process.</li></ul>
<ul><li> Contributes to team effort by accomplishing related results as needed</li></ul><br>
<p></p>
<div><b>
Job Requirements</b></div>
<p>
Education:</p>
<ul><li> Associate Degree in Computer Science or equivalent</li></ul><br>
<p></p>
<p>
Experience:</p>
<ul><li> One to two years related experience</li></ul><br>
<p></p>
<p>
Licenses/Certifications:</p>
<ul><li> N/A</li></ul><br>
<p></p>
<p><b>
Abilities Required</b></p>
<ul><li> Knowledge of current computing practices, standards, and equipment.</li></ul>
<ul><li> Knowledge of MS Windows and Server, Office 365, and Active Directory</li></ul><br>
<p></p>
<div><b>
Functional Demands</b></div>
<p>
Environment Work Conditions<b>:</b></p>
<ul><li> Normal working condition with adequate lighting and ventilation</li></ul>
<ul><li> Electrical Components and High Voltage Electrical devices</li></ul><br>
<p></p>
<p>
Infectious Material Exposure<b>:</b></p>
<ul><li> N/A</li></ul><br>
<div></div>
<div><b>
Organizational Expectations</b></div>
<ul><li> Ensures that resident&rsquo;s/patient&rsquo;s rights are adhered to</li></ul>
<ul><li> Demonstrates professionalism and accountability</li></ul>
<ul><li> Demonstrates a caring attitude consistent with Miami Jewish EmpathicareSM toward MJH residents, patients, family members, employees, and other facility guests</li></ul>
<ul><li> Demonstrates excellent communication skills</li></ul>
<ul><li> Ensures confidentiality and security of patients&rsquo; medical information</li></ul>
<ul><li> Identifies and utilizes appropriate channels of communication</li></ul>
<ul><li> Able to speak, read and write English</li></ul>
<ul><li> Able to think and act calmly to meet unusual occurrences of the job</li></ul>
<ul><li> Adheres to the organization&rsquo;s Mission, Vision and Values</li></ul>
<ul><li> Participates in departmental activities, meetings and in-services and follows established guidelines</li></ul>
<ul><li> Maintains a safe working environment</li></ul><br>
<p></p>
<p>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.</p><br>
<p></p>
<p>
We believe in the power of empathy, the value of relationships and the importance of a life well-lived. Come see why Miami Jewish Health is unlike anywhere you&rsquo;ve ever worked before. We offer competitive compensation, medical/dental/vision coverage and a 403(b)-retirement savings plan for eligible full and part-time positions, free on-campus parking, an onsite fitness center and more.</p><br>
<p></p>
<p>
Miami Jewish Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.</p><br>
<p></p>
<p>
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</p></div>

Help Desk Analyst

Independent Living Systems, llc

<div><p>We are seeking a Helpdesk Technician III to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.</p><p><b>
About the Role:</b></p><p>
The Helpdesk Technician III plays a critical role in ensuring the smooth operation and support of an organization's IT infrastructure by providing advanced technical assistance and troubleshooting. This position serves as a senior-level resource for resolving complex hardware, software, and network issues that frontline support cannot address. The technician will collaborate closely with IT teams and end-users to diagnose problems, implement solutions, and maintain system performance and security. Additionally, this role involves mentoring junior technicians and contributing to the development of support documentation and best practices. Ultimately, the Helpdesk Technician III ensures minimal downtime and optimal user satisfaction through expert problem resolution and proactive system maintenance.</p><p><b>
Minimum Qualifications:</b></p><ul><li>
Associate degree in Information Technology, Computer Science, or a related field.</li><li>
At least 3 years of experience in helpdesk or technical support role with progressively increasing responsibilities.</li><li>
Strong knowledge of Windows and macOS operating systems, common business applications, and networking fundamentals.</li><li>
Experience with troubleshooting hardware components, software installations, and network connectivity issues.</li><li>
Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.</li><li>
Relevant experience may substitute for the educational requirement on a year-for-year basis.</li></ul><p><b>
Preferred Qualifications:</b></p><ul><li>
Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related discipline.</li><li>
Certifications such as CompTIA A+, Network+, Microsoft Certified Solutions Associate (MCSA), or equivalent.</li><li>
Experience with remote support tools, ticketing systems, and IT asset management software.</li><li>
Familiarity with virtualization technologies, cloud services, and cybersecurity best practices.</li><li>
Prior experience mentoring or leading junior technical staff.</li></ul><p><b>
Responsibilities:</b></p><ul><li>
Provide advanced technical support and troubleshooting for hardware, software, and network issues escalated from lower-level helpdesk staff.</li><li>
Diagnose and resolve complex problems related to operating systems, applications, connectivity, and peripheral devices.</li><li>
Collaborate with IT teams to implement system upgrades, patches, and security measures to maintain infrastructure integrity.</li><li>
Document technical procedures, solutions, and user guides to enhance the knowledge base and support efficiency.</li><li>
Mentor and assist junior helpdesk technicians by sharing expertise and providing guidance on technical challenges.</li><li>
Communicate effectively with end-users to understand issues, provide timely updates, and ensure resolution satisfaction.</li><li>
Participate in on-call rotations and respond promptly to critical incidents to minimize business disruption.</li></ul></div><p></p>

Helpdesk Technician III

Visa

<div><b>Company Description</b><p><br>
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.</p><p>
At Visa, you'll have the opportunity to create impact at scale &mdash; tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters &mdash; to you, to your community, and to the world.</p><p>
Progress starts with you.</p><b><br>
Job Description</b><p><br>
Think you know us?</p><p>
Our mission is to connect the world through the most innovative, reliable and secure digital payment network that enables individuals, businesses and economies to thrive.</p><p>
Individuality fuels our brand and our global team &ndash; we&rsquo;re proud that we are a talented team of 15,000 individuals with unique backgrounds, perspectives and experiences. Therefore, we understand that you are much more than your day job. We encourage quality of life outside of the office, whether it&rsquo;s taking advantage of agile work schedules or our wellness programs, Visa respects and encourages meaningful work/life balance for everyone. In addition, we offer market leading salary and have a fantastic benefits offering.</p><p>
So, if you&rsquo;re not satisfied with the status quo, we can satisfy your desire to explore new territory, giving you the runway to really make an impact, whilst connecting you with teams around the world in a truly inclusive culture that celebrates our uniqueness.</p><p>
Visa Payments Limited is a division of Visa Direct, with a team working on the cross-border pay to account processing capability of Visa Direct.</p><p>
By joining one of our teams at Visa Payments Limited, a division of Visa Inc since 2019, you&rsquo;ll be part of an exciting payment solution, helping to shape the payments experience globally.</p><p>
If you think you could support Visa as a Network Business Analyst, we want to hear from you &ndash; together, let&rsquo;s make Visa a great place to work.</p><p>
What&rsquo;s it all about?</p><p>
The Network Integrations Team for Accounts in Visa Direct is responsible for the seamless integration of Visa Direct services with various financial institutions and payment network partners. We enable cross-border payments across the world ensuring that Visa Direct&rsquo;s capabilities are effectively deployed, maintained, and optimized to facilitate quick, secure and reliable transactions.</p><p>
This is a Business Analyst role focused on Network Expansion. Key responsibilities include supporting and completing key service integration activities, gathering and interpreting business requirements and identifying and building improvements to Visa&rsquo;s cross border network offering.</p><p>
What we expect of you, day to day</p><ul><li><p>
Act as a liaison between internal stakeholders (e.g. Product, Engineering, and Operations teams) and external partners to gather, clarify, and communicate business requirements</p></li><li><p>
Analyze partner specifications and data mapping across various accounts partners, contributing to API service design and assess their impact on business processes</p></li><li><p>
Identify and document key requirements for integrating new partners, enabling our operations team to manage the product effectively, while ensuring a seamless client experience</p></li><li><p>
Develop solution documentation based on partner workshops during the build phase to facilitate business operations post-launch</p></li><li><p>
Collaborate to set standards and improve data practices across Visa Direct and refine requirements for Payment Network partner integrations</p></li><li><p>
Present complex and critical network feature demos to relevant Visa Direct stakeholders during sprint demos</p></li><li><p>
Drive the standardization of business and integration analysis across multiple markets and countries</p></li><li><p>
Engage in agile/scaled agile ceremonies, such as sprint planning and daily stand-ups while supporting product owners with backlog refinement</p></li></ul><p>
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.</p><b><br>
Qualifications</b><p><br>
Basic Qualifications:</p><ul><li>
2 or more years of work experience with a Bachelor&rsquo;s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)</li></ul><p><br>
Preferred Qualifications:</p><ul><li>
3 or more years of work experience with a Bachelor&rsquo;s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)</li><li>
Bachelor&rsquo;s Degree or equivalent professional experience</li><li>
Proficiency in English is required, Spanish is advantageous, any additional languages are a plus</li><li>
Proven experience as a Business Analyst in financial services, fintech, or payment solutions industries</li><li>
You have demonstrable experience across multiple systems and project types within the financial services / payments industry, ideally in cross border payments, with a good understanding of payment message standards and rules, payment schemes, payment processing technologies and regulations</li><li>
Proven experience working in an Agile methodology environment (e.g. SCRUM, DSDM, Lean/Kanban) and ideally scaled agile methodology</li><li>
Good technical understanding of web applications and APIs</li><li>
Great intellectual agility and attention to detail</li><li>
Experience with Jira Confluence tool</li><li>
Strong written and verbal communication skills including technical writing skills</li><li>
Strong problem-solving skills to address data-related issues and optimize data processes.</li></ul><br>
<b>
Additional Information</b><p><b><br>
Work Hours:</b> Varies upon the needs of the department.</p><p><b>
Travel Requirements:</b> This position requires travel 5-10% of the time.</p><p><b>
Mental/Physical Requirements:</b> This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.</p><p>
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.</p><p>
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.</p><p><b>
U.S. APPLICANTS ONLY: The estimated salary range for this position is 104,600.00 to 162,300.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.</b></p></div>

Network Business Analyst

Popular, Inc.

<div><div><div><div><div><b>Date: </b>Feb 27, 2026
</div></div></div></div><div><div><div><div><b>Location:
</b>Miami Lakes, FL, US, 10004
</div></div></div></div><div><div><div><div><b>Company: </b>Popular
</div></div></div></div><div><div><div><div><b>Workplace Type: </b>Hybrid
</div></div></div></div><div><div><div><div><p>Senior Business Analyst
</p></div></div></div></div><div><div><div><div><div><div><div><div><b>Product Management</b></div>
</div><div><p>
As a Senior Business Analyst, you will be an integral part of the Product Management organization, reporting directly to the Head of Product Management. In this critical role, you will be a key contributor to the Bank&rsquo;s deposit and retail lending pricing process as well as other product management initiatives. You will interface with executives and senior leaders across the Bank, providing insights to help drive Bank strategy and foster a data-driven culture with a focus on profitability and performance. You will also have the opportunity to work on other strategic and operational initiatives for the organization.</p></div></div><div><div><div><b>
In this position, you will:</b></div>
</div><div><p><b>
Pricing</b></p>
<ul>
<li>Oversee the management of the deposit and retail lending pricing process from analysis to implementation.</li>
<li>Use competitive information and pricing models to identify trends, track progress to goals, evaluate the impact of rate changes on cost of funds, and recommend pricing strategies to the pricing committee.</li>
<li>Interpret results of pricing models, apply learning in portfolio and acquisition analytics and analyze impacts to determine success of pricing strategy.</li>
<li>Monitor and report on demand and performance trends for consistency with profitability and growth targets; monitor market share and competitive intelligence; correlate trends with pricing actions; prepare and present materials for pricing committee and other executive audiences.</li>
<li>Take ownership and challenge process designs to effectively and efficiently deliver changes to the pricing process.</li>
<li>Create and maintain dashboards for management reporting.</li>
<li>Engage with external consultants and vendors; participate in vendor selection as required.</li></ul><br>
<p></p>
<p><b>
Product Management</b></p>
<ul>
<li>Analyze qualitative and quantitative data to derive insights relevant to businesses; and present ideas and takeaways to senior leaders across the Bank, helping to increase their awareness of market and competitive trends.</li>
<li>Leverage business intelligence tools like Tableau or PowerBI to create reports and dashboards to surface additional insights for socialization with senior leaders across the Bank, with the goal of helping them understand customer sentiment and feedback.</li>
<li>Engage in other reporting and analytics projects to support the needs of the Product Management organization as needed.</li>
<li>Support and work on other product management project and initiatives as assigned.</li>
</ul></div></div><div><div><div><b>To be considered, you will need:</b></div>
</div><div><ul><div><ul><li>BA / BS in computer science, statistics, business administration, finance, or mathematics, or the equivalent in work experience.</li>
</ul></div></ul><ul><div><ul><li>At least 7 years of relevant work experience as an analyst, data scientist, or similar role involving analyzing complex datasets and deriving actionable insights from them.</li>
<li>Must be highly proficient in Microsoft Excel and Power Point, as well as at least one business intelligence tool (Power BI, Tableau preferred), including the ability to create insightful visualizations of complex information.</li>
<li>Exceptional organizational skills and an ability to independently handle multiple tasks to meet extremely tight deadlines.</li>
<li>Ability to connect the dots and make sense of information across multiple data points upstream/downstream that may not be readily noticeable.</li>
<li>Excellent written and verbal communication skills with a high attention to detail.</li>
<li>A background in leveraging market intelligence with respect to the interest rate environment, competitive pricing and rate sensitivities in optimizing product and pricing management is a plus.</li>
</ul>
</div></ul></div></div></div><div><b>Important: </b>The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.</div>
<div>
Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.</div>
<div>
Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.</div>
<div>
ABOUT US</div>
<div>
Popular is Puerto Rico&rsquo;s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.</div>
<div>
As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.</div>
<div>
We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular&rsquo;s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.</div>
<div><i>
If you have a disability or need more information about requesting an accommodation, please contact us at </i><i>asesorialaboral@popular.com</i><i>. </i><b><i>This email inbox is monitored for such types of requests </i></b><b><i>only</i></b><i>. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.</i></div><br>
<div></div>
<div><b>
Are you ready for a rewarding career?</b></div></div></div></div></div></div><p></p>

Senior Business Analyst

The Gables Surgical Center

<p></p><div><p><b>PRN Front Desk Assistant</b></p><br>
<p></p>
<p><b>
Approximate hours will be Mon, Wed, Fri 12:00 pm - 5:00 pm</b></p><br>
<p></p>
<p><b>
JOB TITLE</b>: Front Desk Assistant</p><br>
<p></p>
<p><b>
GENERAL SUMMARY OF DUTIES</b>:</p>
<ul>
<li>Greeting patients</li>
<li>Performing check-in procedures</li>
<li>Maintaining current demographic and insurance information in computer and in the chart</li>
<li>Performing office opening procedures, petty cash balancing, co-pay/co-insurance collection, and assisting patients as needed</li>
<li>Primary focus is servicing patients in the lobby with backup for phones and other front office personnel</li></ul><br>
<p></p>
<p><b>
REQUIREMENTS</b>:</p>
<ul>
<li>High School Diploma, with 1-2 years experience in healthcare background</li>
<li>Knowledge of clinic policies and procedures</li>
<li>Knowledge of computer systems, programs</li>
<li>Knowledge of medical terminology</li>
<li>Must be able to multi &ndash; task</li>
<li>Must be able to express compassion and kindness to patients calling and being seen in the office</li>
<li>Must maintain a professional and upbeat attitude</li>
<li>Skill in written and verbal communication and customer relations</li>
<li>Ability to work with effectively with medical staff, Management, authorizations, external agencies and patients</li>
<li>Requires sitting and standing associated with a normal office environment</li>
<li>Normal busy office environment with much patient contact</li></ul><br>
<p></p>
<p><b>
Benefits:</b></p>
<ul>
<li>Employee Assistance Plan</li>
<li>401(k) retirement plan with a company match</li>
<li>And more!</li></ul><br>
<p></p>
<p>
 <b>Equal Employment Opportunity &amp; Work Force Diversity</b></p>
<p>
Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.</p><p></p><h4 class="jobSectionHeader"><b><br>
Behaviors</b></h4>
Preferred<ul><li>
Team Player: Works well as a member of a group</li><li>
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well</li><li>
Dedicated: Devoted to a task or purpose with loyalty or integrity</li></ul><h4 class="jobSectionHeader"><b>
Motivations</b></h4>
Preferred<ul><li>
Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work</li><li>
Self-Starter: Inspired to perform without outside help</li></ul><p>
Equal Opportunity Employer<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</p></div>

Front Desk Assistant PRN

Banesco USA

<div><div><p><b>Job Title:</b></p><p><br>
BI Analyst</p></div><br>
<p>
Banesco USA is seeking a <b>BI Analyst </b>for our Business Process business unit.</p><p><b>
Primary Job Duties:</b></p><ul><li><b>
Data Needs Definition &amp; Collaboration</b>: Identify data sources not yet available in central repositories and collaborate with the BI and Data Management teams to define requirements for new data tables, ensuring the necessary information is available for consumption.</li><li><b>
Advanced Data Modeling</b>: Design and implement robust data models within Power BI, utilizing Power Query and SQL to transform fragmented data into a &ldquo;single source of truth.&rdquo;</li><li><b>
Reporting &amp; Visualization</b>: Build and maintain insightful reports and interactive, high-impact dashboards that monitor deterministic and inferential KPIs, making complex statistics accessible to stakeholders.</li><li><b>
Requirements Translation</b>: Lead discovery sessions with business users to gather requirements and translate their &ldquo;business questions&rdquo; into technical data solutions.</li><li><b>
Statistical Analysis</b>: Apply quantitative and qualitative methods to identify trends, patterns, and discrepancies, ensuring the integrity of our reporting ecosystem.</li><li><b>
Process Optimization</b>: Analyze channel and process performance to identify bottlenecks, offering data-backed proposals for automation or workflow redesign.</li><li><b>
Automation &amp; Innovation: </b>Explore opportunities to implement RPA, AI, or BPM tools to automate repetitive reporting tasks and enhance departmental efficiency.</li></ul><p><b>
 </b><b>Job Requirements:</b></p><ul><li><b>
Education: </b>Bachelor&rsquo;s degree in Business Administration, Computer Science, Data Analytics, Mathematics, Statistics, or Data Management.</li><li><b>
Experience: </b>Minimum of three (3) years in a Business Analyst or BI role. Experience within the Banking or Financial Services sector is a significant advantage</li><li><b>
Languages: </b>Fluent in English; Spanish is a plus.</li><li><b>
Technical Powerhouse:</b></li><li>
Advanced proficiency in Power BI (including DAX and Data Modeling).</li><li>
Strong command of SQL for data extraction and manipulation.</li><li>
Advanced Microsoft Excel skills (Power Pivot, complex formulas).</li><li><b>
Additional Technical Skills: </b>Familiar with Python and/or R Studio; knowledge of automation tools like AI, RPA, BPM, etc.</li><li><b>
Analytical Mindset: </b>A strong foundation in statistics with the ability to manage both qualitative data and inferential KPIs.</li><li><b>
Core Competencies &amp; Soft Skills:</b></li><li><b>
Communication: </b>Ability to translate technical findings into clear insights for non-technical audiences.</li><li><b>
Detail-Oriented: </b>Finds discrepancies and a commitment to reporting accuracy.</li><li><b>
Consultative Approach:</b> Strong stakeholder management skills with a focus on internal customer satisfaction.</li><li><b>
Execution: </b>Ability to multi-task and work with minimal supervision in a fast-paced environment with strong organization and prioritizing skills.</li></ul><p>
 <b>Benefits:</b></p><p>
Paid Time-Off, Tuition Reimbursement, Paid Parental Leave, Medical, Dental, Vision, 401k Match, and Life, Supplemental Insurances, and Short-Term &amp; Long-Term Disability benefits.</p><p>
#LI-HYBRID</p></div>

BI Analyst

Analytic Partners

<div><div>Analytic Partners is a global leader in commercial measurement and optimization, turning data into expertise for the world&rsquo;s largest brands for almost 25 years.
</div><div>
</div><div>Our holistic approach to decisioning is powered by our industry-leading platform and team of experts, who help leaders make better decisions, faster &ndash; unlocking business growth and creating powerful customer connections.</div><div>
</div><div>
With clients in 50+ countries and global offices across New York City, Miami, Dallas, Dublin, London, Paris, Singapore, Shanghai, Munich, Sydney, Melbourne, Charlottesville and Denver, we&rsquo;re growing fast. And we&rsquo;re looking for top talent to join us in shaping the future of analytics.
</div><div>
</div><div>To learn more about what we do, visit analyticpartners.com &ndash; and see why we&rsquo;re recognized as a Leader in the industry by independent research firms Forrester and Gartner.</div><div><b>
</b></div><div><b>
The Sr. Solution Analyst will play a critical role in supporting and advancing the organization&rsquo;s analytics solutions provided to our clients by identifying business problems and applying cutting-edge analytical methodologies. You&rsquo;ll also collaborate with science team to enhance Analytic Partners' flagship platform by designing and implementing advanced methodologies.</b></div>
<h3 class="jobSectionHeader"><b>What We Value in You:</b></h3><ul><li>
You&rsquo;ve got positive energy and you&rsquo;re passionate about working with data. You&rsquo;re optimistic about the future of using data to make informed business decisions.
</li><li>You&rsquo;re never tired of learning and are always looking for ways to grow personally and professionally</li><li>
You thrive in collaborative work environments . You&rsquo;re both an active communicator and an eager listener - because let&rsquo;s face it, you can&rsquo;t have one without the other.</li><li>
You can pivot on the fly. Analytics is constantly changing, and we need to keep adapting and evolving that change too. What you worked on last month may not be what you work on today, and that excites you.</li><li>
You have a &ldquo;can do&rdquo; attitude. Our teams create high-quality work on quick timelines.
</li><li>Do you enjoy owning a problem and see it as an opportunity to innovate and challenge the status quo? We&rsquo;re all about harnessing innovation and are constantly looking for ways to improve.</li><li>
You want to be part of a winning team. We&rsquo;re stronger together, and you&rsquo;re a person who embraces being pushed out of your comfort zone.</li></ul><h3 class="jobSectionHeader"><b>
What You'll be Doing:</b></h3><ul><li>
Identify business problems or management objectives and perform advanced data analysis, build statistical models as well as apply machine learning and AI techniques to deliver innovation solutions to our clients.</li><li>
Present the analytics solutions and recommendations to senior management and client engagement team.</li><li>
Standardize and generalize analytic processes for implementation of innovative solutions.</li><li>
Conduct research on the most recent advancements in statistical models and machine learning techniques.</li><li>
Partner with science team to enhance Analytic Partners' flagship platform, GPS-E, by designing and implementing advanced methodologies.</li></ul><h3 class="jobSectionHeader"><b>
Capabilities You Will Bring:</b></h3><ul><li>
Advanced mathematical and statistical modeling skills, strong machine learning and AI techniques.</li><li>
Resolving Problems, Effective Communication, good business acumen</li><li>
Master degree or above in quantitative or economics or business fields.
</li><li>Advanced mathematical and statistical modeling skills and machine learning and AI techniques</li><li>
Minimum 2 years of professional experience as a Business Analyst or Data Scientist or other related roles.
</li><li>Good understanding and intensive experience in developing and deploying analytic solutions from initial concepts to final deliverables.</li></ul><div><b>
Our Company values and culture:</b></div><div>
Our differentiator is &ndash; Our People! We hire the brightest talent and develop them into leaders. We foster a culture of PEOPLE, PASSION and GROWTH.
</div><div>People: We value our people, clients, and partners</div><div>
Passion: We love what we do</div><div>
Growth: Unlimited growth means unlimited potential</div><div></div><div><br>
AP is a client-focused, team-oriented organization where innovation and results are rewarded, and individuals can chart the course of their own careers.</div><div></div><div><br>
As a woman-owned and led company, this has meant supporting a meritocracy where everyone has opportunities to achieve their best and ensure we foster an environment of diversity, equity, and inclusion. In practice this means we will not only work to recruit a diverse workforce, but also maximize the full potential of all of our people. You can read more about our commitment to DEI here</div><div>
Additionally, Analytic Partners participates in the E-Verify program in certain locations, as required by law.</div></div>

Sr. Solutions Analyst

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