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Courser

<div>
 
 Brief Description
 
 
 
 
 About Courser
 
 
 
 Courser accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to deliver impactful solutions and phenomenal customer experiences. If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success.
 
 
 
 IT Support Services I-Help Desk
 
 
 
 We are looking for a skilled IT Support Services professional to join our team and deliver outstanding technical assistance to our employees and clients. The IT Support Services I-Help Desk will be responsible for diagnosing, troubleshooting, and resolving issues related to hardware, software, and network systems. This role requires strong analytical skills, technical knowledge, and a customer-oriented approach to help users resolve their IT challenges efficiently.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Provide frontline IT support, responding to technical issues submitted through phone, email, and ticketing systems within agreed-upon SLAs.
 </li>
 <li>
 Diagnose and resolve hardware, software, and network issues on desktops, laptops, mobile devices, and printers.
 </li>
 <li>
 Install, configure, and update operating systems, software, and hardware for new and existing users.
 </li>
 <li>
 Manage client user accounts, including setting up new accounts, handling password resets, and managing permissions.
 </li>
 <li>
 Troubleshoot network issues, including Wi-Fi connectivity, VPN access, and network printer issues.
 </li>
 <li>
 Document solutions and troubleshooting steps for recurring issues and update the knowledge base for future reference.
 </li>
 <li>
 Monitor and maintain IT systems and networks to proactively identify potential issues and prevent disruptions.
 </li>
 <li>
 Collaborate with other IT team members and escalate complex issues to senior engineers as needed.
 </li>
 <li>
 Support IT projects such as system upgrades, software deployments, and network expansions.
 </li>
 <li>
 Ensure security measures are followed to protect the integrity of data and systems.
 </li>
 <li>
 Maintain compliance with all company policies and procedures.
 </li>
 <li>
 Answer phone calls and triage issues.
 </li>
 <li>
 Other duties as assigned.
 
 
 </li>
 </ul>
 
 Key Qualifications
 
 
 
 <ul>
 <li>
 +2 years experience with Microsoft Networks, firewall configuration, network configuration, workstation setup and installation, print management, integrating cloud technology, network and endpoint security, TCP/IP protocols, Active Directory and Group Policy management, Powershell, technical process and procedure documentation.
 </li>
 <li>
 Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
 </li>
 <li>
 Excellent computer proficiency (MS Office - Word Excel and Outlook).
 </li>
 <li>
 Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
 </li>
 <li>
 Ability to work independently and to carry out assignment to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
 </li>
 <li>
 High School diploma or GED required.
 </li>
 <li>
 Associate degree preferred.
 
 
 </li>
 </ul>
 
 Preferred Experience
 
 
 
 <ul>
 <li>
 Experience with ConnectWise.
 </li>
 <li>
 Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA), MS-900.
 </li>
 <li>
 Experience with cloud platforms like AWS, Azure, or Google Workspace.
 </li>
 <li>
 Knowledge of ITIL practices and IT service management.
 
 
 </li>
 </ul>
 
 Why you&rsquo;ll love working here
 
 
 
 At Courser, we prioritize the personal and professional development of our employees. We offer best-in-class training, mentorship, and clear self-promotion paths to help you grow. We foster a culture of innovation and encourage challenging the status quo. With teams located across the country, we leverage a wealth of knowledge and a collaborative spirit, eager to share and grow together.
 
 
 
 Benefit Highlights
 
 
 
 <ul>
 <li>
 Competitive benefits package, including medical, dental, vision, and life insurance
 </li>
 <li>
 401k match
 </li>
 <li>
 Unlimited vacation time*
 </li>
 <li>
 Paid sick time
 </li>
 <li>
 10 Holidays including your Birthday and a Floating Holiday!
 </li>
 <li>
 Healthy Lifestyle reimbursement
 </li>
 <li>
 Amazon Prime reimbursement
 </li>
 <li>
 40 Hours for Volunteer Time
 </li>
 <li>
 Paid parental leave
 </li>
 <li>
 Reimbursement for ongoing education and certifications
 </li>
 <li>
 Learning and development programs
 </li>
 <li>
 Unlimited vacation time after completing one full year of employment. For the first year of employment, full-time
 
 
 </li>
 </ul>
 
 team members are provided 10 vacation days.
 
 
 
 Courser is an Equal Opportunity Employer. We support diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender, gender identity, genetic information, national origin, citizenship status, marital status, age, physical or mental disability, caregiver status, veteran status, uniformed service member status or any other category protected by applicable federal, state, or local laws.
</div>

IT Support Services I-Help Desk

GovCIO

<div>Overview:
<div>
GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal customer. This position will be located in Tampa, FL and will be an onsite position. This site also supports other sites on the Virgin Islands and occasional travel will be required. Employee will be required to obtain an A+, ITIL Foundation, HDI certification, and one of the following within six months of hire: Security+, Network+, or Server+. The cost of certification will be reimbursed by GovCIO.</div>
Responsibilities:

The employee provides support for all onsite IT activities. They consult with support teams, help desks, customers and other technical staff in the resolution of problems. They coordinate and perform operation and/or maintenance activities for networks/servers. They identify recurring problems and recommend steps to reduce the severity or frequency of problems. They install, troubleshoot and maintain an extensive variety of products and equipment. They deliver services and solutions in technical support, systems refresh, software integration, and operations support. They identify, analyze, and repair product failures, and order and replace parts as needed. They provide onsite training of customer support personnel. Other specific duties include the following:<ul><li><div><ul><li>
Provide on-call support by identifying, researching and resolving technical problems received via the ServiceNow ticketing system.</li><li>
Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.</li><li>
Recommend systems modifications to reduce user problems.</li><li>
Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.</li><li>
Install operating system patches, upgrades etc. via SCCM Software Center</li><li>
Provide remote support services for telework/home users.<ul><li>
Help ensure user applications work over VPN and/or Citrix.</li></ul></li><li>
Manage user relocation requests.</li><li>
Ensure devices are properly encrypted.</li><li>
Local On-Site Cabling.</li><li>
Provide on-site support for enterprise groups such as the network and security operation centers.<ul><li>
Restart network equipment, including switches and routers as directed by enterprise networking.</li><li>
Replace defective network equipment.</li></ul></li><li>
Wireless Services<ul><li>
Assist users with mobile communication devices.</li><li>
Provide tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping.</li></ul></li><li>
Asset Inventory Support<ul><li>
Assist with physical inventory as needed.</li><li>
Assist with receiving and receipting property.</li></ul></li><li>
Disposal Preparation Support<ul><li>
Process computer equipment for disposal.</li><li>
Ensure disposal policies are properly employed.</li><li>
Ensure all devices are fully wiped of information before leaving the facility.</li></ul></li><li>
Video Conferencing and Audio/Video O&amp;M<ul><li>
Troubleshoot system problems.</li><li>
Work with support staff for remote troubleshooting and repairs.</li><li>
Assist in setting up presentation devices and video conferencing units.</li></ul></li><li>
Support pre/post application releases.</li><li>
Gather analyze, and report end-user support trends.</li><li>
Assist tier 1 Service Desk with answering user calls.</li><li>
Other duties as assigned.</li></ul></div></li></ul>
Qualifications: 
Required Skills and Experience<ul><li>
High School with 0-3 years (or commensurate experience)</li><li>
US Citizen</li><li>
High degree of technical proficiency</li><li>
Excellent problem-solving skills and analytical abilities</li></ul>
Preferred Skills and Experience<ul><li>
Minimum 6 months&rsquo; experience troubleshooting Apple Macintosh software and hardware in a customer service role</li><li>
Certification in Microsoft Operating Systems</li><li>
Familiarity with SCCM remote resolution and with using SCCM to remotely complete software installation</li><li>
CompTIA Network+</li><li>
CompTIA A+</li><li>
CompTIA Server+</li><li>
CompTIA Security+</li></ul>
Clearance Required:
Must be able to obtain and hold a Public Trust Clearance. 
#AR
#NSS
Posted Salary Range: USD $53,040.00 - USD $53,040.00 /Yr.</div>

IT Service Technician

University of South Florida

<div>PRIMARY PURPOSE:
The Client Support Technician II is based at USF&rsquo;s Morsani College of Medicine and Heart Institute and provides advanced, in-person technical support to clients within the building, as well as to USF faculty and staff at multiple nearby downtown Tampa locations, including Tampa General Hospital. In addition to in-person support, this role also provides support to the walk‑up service desk team as needed and delivers assistance to clients through additional channels such as email, phone, and university‑approved remote support tools.
<ul><li>Hiring Range: $23.54 per hour
</li><li>Hours per Week: 40
</li><li>Shift Hours: 8AM - 5PM
</li><li>Work Schedule: Monday - Friday
</li><li>Work Location: USF Health Morsani College of Medicine, Heart Institute (560 Channelside Drive, Tampa, FL 33602), and nearby downtown Tampa locations, including Tampa General Hospital. 
</li></ul>ORGANIZATIONAL SUMMARY:
Located in the vibrant and diverse Tampa Bay region of Florida&rsquo;s gulf coast, the University of South Florida (USF) is a Preeminent State Research University with campuses in Tampa, St. Petersburg and Sarasota-Manatee. Rated as one of the top places to live in the U.S., Tampa Bay offers a high quality of life, year-round sunshine, and easy access to top-rated entertainment. USF is one of the nation&rsquo;s largest public universities, serving more than 50,000 students with an annual budget of $1.8 billon. Over the past five years, USF has been the fastest-rising university in the nation, public or private, on the U.S. News and World Report's list of best universities, which it ranks as the 44th best public university in America.
USF is proud to be an innovating partner within the Tampa Bay region, listed by Forbes as the top emerging tech city in the country.
USF Information Technology (USF IT) provides technology services and support for the University of South Florida. The IT team, led by the Vice President and CIO, provides the following services: Administrative Services, Client Support, Communication Services, Teaching and Learning, Analytics and Reporting, Mobile and Web Services, Consulting Services, Cybersecurity Service and Research Technologies. For more information, please visit: Information Technology | University of South Florida (usf.edu) 
ADDITIONAL INFO FOR APPLICANTS: The selected candidate must have current work authorization in the United States. This position is not eligible for Visa Sponsorship.
USF offers GREAT BENEFITS to full time employees!!
<ul><li>Medical Insurance
</li><li>Dental Insurance
</li><li>Vision Insurance
</li><li>Paid Vacation Days
</li><li>Paid Sick Days
</li><li>11 Paid Holidays
</li><li>Various Retirement Options , including 401K employer match
</li>Tuition Assistance (available for yourself, spouse, partner or dependent) 
<li>
</li></ul>For more information about your total compensation package and other USF benefits, please visit: Work at USF</div>
 <div>PRIMARY DUTIES:
<ul><li>(40%) Client Technical Support &mdash; Primarily provide in-person advanced technical support to all employees, students, faculty, physicians, and guests at USF Health Morsani College of Medicine, Taneja College of Pharmacy, and Heart Institute (MDD) and at other nearby USF downtown locations. Additionally, other support modalities may be necessary and appropriate for a given situation: via university-approved remote support software, walk-up, email, or phone. This includes support for endpoints and peripherals, applications, operating systems, and printing and scanning devices. The technician is responsible for ticket resolution and follow-up, which includes entering thorough and accurate documentation for each incident or service request within the IT ticketing system. This position also requires providing technical support for events and exams held at MDD
</li><li>(20%) Hardware Installation and Maintenance &mdash; Install and configure new hardware and perform regular upgrades to existing systems used by faculty and staff across all downtown locations. Troubleshoot issues with existing hardware, including basic troubleshooting of Hub equipment. Assist in maintaining accurate hardware inventory and managing printer supplies at all locations
</li><li>(20%) Software Support &mdash; Maintain functional knowledge of USF standard software and applications, as well as specialized applications used by USF downtown faculty and staff. Assist personnel in troubleshooting software issues, including those related to audiovisual systems. Demonstrate proficient troubleshooting knowledge across multiple operating systems, including Apple macOS, Windows, Android, and iOS.
</li><li>(10%) Networking, Telecommunications, and Security &mdash; Maintain a working knowledge of MDD technology infrastructure and assist in the identification and resolution of network, telecommunications, and security concerns as they arise. This requires both general troubleshooting proficiency in these areas and a working understanding of the specific hardware and software configurations in use at MDD and other USF downtown locations.
</li><li>(5%) Documentation and Training &mdash; Work with the Service Management documentation team to capture, review, and maintain documentation within the internal knowledge base. Create and keep current standard operating procedures for end users. Provide one-on-one training on common hardware, office software, and specialized applications used within the organizational units.
</li><li>(5%) Meetings and Additional Responsibilities &mdash; Attend all requested meetings, including those involving key stakeholders. Performs other duties as assigned.</li></ul></div>
 <div>MINIMUM QUALIFICATIONS:
This position requires a high school diploma or equivalent, with at least two years of customer service or IT experience. Appropriate college coursework, vocational/technical training, may substitute at an equivalent rate for the required experience. Valid driver&rsquo;s license.
<div>Degree Equivalency Clause: Four years of direct experience for a bachelor&rsquo;s degree.
 
<ul><li>Senate Bill 1310- The Florida Senate (https://www.flsenate.gov/Session/Bill/2023/1310) is conditional upon meeting all employment eligibility requirements in the U.S.
</li><li>SB 1310: Substitution of Work Experience for Postsecondary Education Requirements
</li><li>A public employer may include a postsecondary degree as a baseline requirement only as an alternative to the number of years of direct experience required, not to exceed:
</li><li>(a) Two years of direct experience for an associate degree;
</li><li>(b) Four years of direct experience for a bachelor&rsquo;s degree;
</li><li>(c) Six years of direct experience for a master&rsquo;s degree;
</li><li>(d) Seven years of direct experience for a professional degree; or
</li><li>(e) Nine years of direct experience for a doctoral degree
</li><li>Related work experience may not substitute for any required licensure, certification, or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment.
</li><li>Minimum Qualifications that require a high school diploma are exempt from SB 1310.
</li></ul></div>TECHNICAL SKILLS:
<ul><li>Endpoint &amp; Peripheral Support - Proficiency in supporting desktops, laptops, mobile devices, printers, and scanners across a multi-location environment.
</li><li>Operating Systems - Hands-on troubleshooting knowledge across Apple macOS, Windows, Android, and iOS.
</li><li>Networking, Telecommunications &amp; Security - Working knowledge of network infrastructure, telecom systems, and physical/digital security technologies, with the ability to diagnose and troubleshoot issues in each area.
</li><li>Hardware Installation &amp; Maintenance - Ability to install, configure, upgrade, and repair hardware and to maintain inventory and consumable supplies.
</li><li>Software &amp; Application Support - Functional knowledge of USF standard software alongside specialized departmental applications, with the ability to troubleshoot issues across a diverse software environment.
</li><li>Remote Support Tools - Experience using university-approved remote support software to deliver off-site or desk-side assistance efficiently.
</li><li>Service Management Systems - Ability to accurately document incidents, service requests, and work performed within a formal IT service management (ITSM) platform.
</li><li>Technical Writing &amp; Knowledge Management - Skill in creating and maintaining standard operating procedures, knowledge base articles, and end-user documentation.
</li>Training &amp; Communication - Ability to deliver one-on-one training on hardware and software, and to communicate technical concepts clearly to non-technical users across multiple channels &mdash; in person, by phone, and via email. 
<li>
 
</li></ul>SOFT SKILLS:
<ul><li>Communication - The ability to convey technical information clearly and professionally across multiple channels &mdash; in person, by phone, email, and walk-up &mdash; to a diverse audience that includes faculty, staff, students, physicians, and guests.
</li><li>Problem Solving - A methodical and analytical approach to diagnosing and resolving a wide range of technical issues across hardware, software, networking, and AV systems, often under time pressure.
</li><li>Adaptability - The ability to shift between support modalities, locations, and issue types throughout the workday, including pivoting to event support or urgent incidents as they arise.
</li><li>Attention to Detail - Thoroughness in documenting incidents, service requests, and work performed accurately within the service management system, as well as maintaining hardware inventory and procedural records.
</li><li>Customer Service Orientation -A professional and patient demeanor when assisting users of varying technical abilities, ensuring a positive support experience across all interactions.
</li><li>Initiative and Self-Direction - The ability to manage multiple open incidents, prioritize effectively, and follow through on resolution and follow-up without close supervision.
</li><li>Collaboration and Stakeholder Engagement - Comfort working alongside colleagues, leadership, and departmental stakeholders in meetings and cross-functional support situations.
</li><li>Training and Knowledge Sharing - The ability to break down complex topics into accessible instruction during one-on-one training sessions with end users of varying skill levels.
</li>Professionalism and Discretion - Given the healthcare and academic environment, the ability to maintain confidentiality, uphold institutional standards, and represent IT services with professionalism at all times. 
<li>
 
</li></ul>INDUSTRY KNOWLDGE:
<ul><li>Healthcare &amp; Academic IT Environment - An understanding of how IT operations function within a combined academic and clinical setting, where the needs of researchers, educators, physicians, and administrative staff must all be supported simultaneously.
</li><li>HIPAA and Data Privacy Compliance - Familiarity with healthcare data privacy regulations, particularly HIPAA, given the clinical environment at the Morsani College of Medicine and Heart Institute. This includes understanding the handling of protected health information (PHI) and the IT security practices required to remain compliant.
</li><li>Higher Education IT Policies and Standards - Knowledge of how IT governance operates within a public university system, including adherence to institutional policies, use of university-approved tools and software, and alignment with USF-specific technology standards.
</li><li>IT Service Management (ITSM) Frameworks - Familiarity with ITSM principles and practices, such as those outlined in ITIL, which govern how incidents, service requests, and changes are logged, prioritized, and resolved in an enterprise support environment.
</li><li>Cybersecurity Fundamentals - A working understanding of endpoint security, access controls, network security practices, and the threat landscape relevant to healthcare and academic institutions, which are frequent targets of cyberattacks.
</li><li>Audiovisual and Event Technology - Knowledge of AV systems commonly used in academic medical settings, including lecture capture, conferencing platforms, and presentation infrastructure used during events and academic sessions.
</li>Medical and Academic Specialized Software - Awareness of the types of specialized applications common in medical colleges and health institutes, such as clinical research tools, electronic health record-adjacent systems, and discipline-specific academic software. 
<li>
 
</li></ul>IT COMPETENCIES:
<ul><li>Growth Mindset: Takes ownership of personal growth and embraces the concept that intelligence and talent can be developed through continuous learning. Willing to take on new challenges, and views failure as an opportunity to grow.
</li><li>Communication: Comfortable using a broad range of communication styles, and chooses appropriate, effective ways to communicate. Adapts communication style depending on the audience and situation. Listens and asks questions to develop a better understanding.
</li><li>Collaboration: Collaborates with others in the pursuit of common missions, visions, values and goals. Fosters a sense of community within and across teams, building on mutual respect, trust, and drawing on the strengths of others.
</li><li>Client Obsession: Client focused when creating solutions or solving problems, believing that everything we do is to earn and keep our clients&rsquo; trust.
</li><li>Ownership: Takes responsibility, accountability and proactively focuses on areas they can directly influence. Understands their role within the team and recognizes that they share the team&rsquo;s successes and failures.
</li><li>Outcome Driven: Focuses on desired results, business outcomes, and how to achieve them. Takes appropriate actions to ensure commitments are met and results achieved.</li></ul></div>
 <div>Working at USF
With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF&lsquo;s rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida&rsquo;s best large employers, ranked No. 1 among the state&rsquo;s 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.
About USF
The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News &amp; World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF&rsquo;s Division I athletics teams compete in the American Athletic Conference. Learn more at www.usf.edu .
Compliance and Federal Notices
This position may be subject to a Level 1 or Level 2 criminal background check.
Applicants have rights under Federal Employment Laws :
The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.
Family and Medical Leave Act (FMLA)
Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the Central Human Resources ADA Accommodations webpage for more information on requesting an accommodation during the application/interview process.
Equal Employment Opportunity
The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. This job description does not constitute an employment contract.</div>

Client Support Technician II (MDD)

<div><ul><li>Department: Information Technology
</li><li>Salary Plan: Temporary
</li><li>Hiring Salary: $15.00 per hour
</li><li>Hours per Week : 20
</li><li>Work Location: Tampa Campus Library
</li><li>Hours: This opening is for shifts scheduled specifically during weekends and nights. Shifts are three-hour blocks of time scheduled during these hours:
<ul><li>Sunday through Thursday: 5PM - 2AM
</li><li>Saturday: 9AM - 6PM
</li></ul></li></ul>ORGANIZATIONAL SUMMARY:
Located in the vibrant and diverse Tampa Bay region of Florida&rsquo;s gulf coast, the University of South Florida (USF) is a Preeminent State Research University with campuses in Tampa, St. Petersburg and Sarasota-Manatee. Rated as one of the top places to live in the U.S., Tampa Bay offers a high quality of life, year-round sunshine, and easy access to top-rated entertainment. USF is one of the nation&rsquo;s largest public universities, serving more than 50,000 students with an annual budget of $1.8 billon. Over the past five years, USF has been the fastest-rising university in the nation, public or private, on the U.S. News and World Report's list of best universities, which it ranks as the 44th best public university in America.
USF is proud to be an innovating partner within the Tampa Bay region, listed by Forbes as the top emerging tech city in the country.
USF Information Technology (USF IT) provides technology services and support for the University of South Florida. The IT team, led by the Vice President and CIO, provides the following services: Administrative Services, Client Support, Communication Services, Teaching and Learning, Analytics and Reporting, Mobile and Web Services, Consulting Services, Cybersecurity Service and Research Technologies. For more information, please visit: USF Information Technology 
ADDITIONAL INFO FOR APPLICANTS:
The selected candidate must have current work authorization in the United States. This position is not eligible for Visa Sponsorship.</div>
 <div>DUTIES:
Please note that the following description of duties is not exhaustive:
<ul><li>Employee will provide technical support for hardware, software, and end user inquiries primarily via in-person interactions; phone, chat, and email interactions will be secondary.
</li><li>Enter and update trouble tickets in the Desktop support database.
</li><li>Create documentation on install processes, troubleshooting techniques and specific problem resolution for use by fellow co-workers.
</li><li>Support academic system software residing on local user PC&rsquo;s, smart phones, tablets, servers, and networked devices.
</li><li>Provide technical support to events held in the building.</li></ul></div>
 <div>MINIMUM QUALIFICATIONS:
Must be current USF student during the appointed semester, and meet the requirements of USF
PREFERRED QUALIFICATIONS:
<ul><li>Windows 7 through 11 and Mac OSX experience
</li><li>Basic computing experience in a formal or informal job capacity.
</li><li>Mobile device experience including Apple and Android.
</li><li>1-year professional computing experience.
</li><li>1-year of customer service experience.
</li>1-years college experience. 
<li>
</li></ul> 
SPECIAL SKILLS/TRAINING:
<ul><li>Knowledge of principles and operation of computer systems and related peripheral equipment.
</li><li>Ability to analyze and troubleshoot client issues via multiple contact methods.
</li><li>Ability to learn and adapt to a dynamic technical environment.
</li><li>Excellent time management skills.
</li><li>Critical thinking and problem-solving skills.
</li><li>Strong communication skills with fellow coworkers, management, and other groups within the USF Information Technology department.
</li>Ability to function with a diverse team with a large workload. 
<li>
 
</li></ul>ADDITIONAL INFORMATION FOR APPLICANTS:
<ul><li>Selected applicant must have a valid Florida Driver&rsquo;s License and have their own reliable transportation.
</li><li>Average Number of Hours per Week: 18-24 hours per week
</li>Schedule: Must have availability during the hours described above. 
<li>
 
</li></ul>IT CORE COMPETENCIES:
<ul><li>Growth Mindset: Takes ownership of personal growth and embraces the concept that intelligence and talent can be developed through continuous learning. Willing to take on new challenges, and views failure as an opportunity to grow.
</li><li>Communication: Comfortable using a broad range of communication styles, and chooses appropriate, effective ways to communicate. Adapts communication style depending on the audience and situation. Listens and asks questions to develop a better understanding.
</li><li>Collaboration: Collaborates with others in the pursuit of common missions, visions, values and goals. Fosters a sense of community within and across teams, building on mutual respect, trust, and drawing on the strengths of others.
</li><li>Client Obsession: Client focused when creating solutions or solving problems, believing that everything we do is to earn and keep our clients&rsquo; trust.
</li><li>Ownership: Takes responsibility, accountability and proactively focuses on areas they can directly influence. Understands their role within the team and recognizes that they share the team&rsquo;s successes and failures.
</li><li>Outcome Driven: Focuses on desired results, business outcomes, and how to achieve them. Takes appropriate actions to ensure commitments are met and results achieved.</li></ul></div>
 <div>Working at USF
With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF&lsquo;s rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida&rsquo;s best large employers, ranked No. 1 among the state&rsquo;s 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.
About USF
The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News &amp; World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF&rsquo;s Division I athletics teams compete in the American Athletic Conference. Learn more at www.usf.edu .
Compliance and Federal Notices
This position may be subject to a Level 1 or Level 2 criminal background check.
Applicants have rights under Federal Employment Laws :
The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.
Family and Medical Leave Act (FMLA)
Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the Central Human Resources ADA Accommodations webpage for more information on requesting an accommodation during the application/interview process.
Equal Employment Opportunity
The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. This job description does not constitute an employment contract.</div>

Library Walk Up Desk, Night Shift Student Technician

Arbitration Forums Inc.

<div>DEPARTMENT: IT
JOB TITLE: Technical Support Specialist
JOB CODE: TSS
REPORTS TO: Manager, Service Desk 
JOB PURPOSE: The Technical Services Specialist provides second-level technical support to internal and external users. The first level is the Member Service Center. The Technical Services Specialist receives transferred calls and tickets to troubleshoot issues, advises end users on the appropriate resolution, and performs a variety of proprietary application and desktop support tasks. Technical Services Specialist perform end user Security Administration to AF&rsquo;s production website. Issues that cannot be resolved will be transferred to a Sr. Technical Services Specialist, Endpoint Solutions, Network, Security, Database, or Development experts. 
DEPARTMENTAL EXPECTATION OF EMPLOYEE<div><ul><li>
Ensure courteous, timely, and effective resolution of user issues; adhere to Technical Services service level agreements for both internal and external users.</li><li>
Follow the Leadership Brand</li><li>
Attend security awareness training</li><li>
Be available and provide guidance to Teir 1 support staff</li><li>
Be viewed as approachable and as a mentor to people regarding their support requests and incidents.</li></ul></div> 
ESSENTIAL DUTIES AND RESPONSIBILITIES<div><ul><li>
Respond to requests for technical assistance via phone, email or instant messaging. Log all Technical Services interactions, using the ticketing system.</li><li>
Monitor/follow-up with users to ensure problems have been adequately resolved.</li><li>
Redirect unresolved issues to Sr. Technical Services Specialists, follow-up to learn resolution and determine if this should be resolved at the Technical Services level for further related calls.</li><li>
Research and access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.</li><li>
Assist in development and dissemination of help sheets, usage guides, and FAQ lists for end users.</li><li>
Communicate effectively with all business units and at all levels of staff.</li><li>
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications. (Example: Set up internal employees with Oracle and proprietary software user IDs.)</li><li>
Attend training to broaden knowledge of current and future Technical Services issues and technologies.</li><li>
Identify and immediately escalate situations requiring urgent attention.</li><li>
Stay abreast of latest technology, and the impacts to requests and incident management, including but not limited to: Artificial Intelligence, Large Language Models, Data Analytics, Data Science, Application Programming Interfaces, Software as a Service/Cloud Shared Responsibility Models, Cypress, and Dynatrace.</li></ul></div><ul><li>
Meet or exceed SLA targets for response time, resolution time, and customer satisfaction</li><li>
The employee must be able to support operational hours Monday through Friday, between 7:00 a.m. and 6:00 p.m., and participate in on‑call rotations as required.</li></ul><div></div> 
ADDITIONAL DUTIES AND RESPONSIBILITIES
Secondary work assignments are assigned by the manager, and guidance may be provided by the Sr. Technical Services Specialists as time permits. If no priority or time sensitive secondary tasks are pending, the Technical Service Specialist may determine which secondary tasks need attention or what end user training needs there are and work to develop and disseminate materials for users. 
QUALIFICATIONS<ul><li>Experience, Education and Licensure</li></ul><div><ul><li>
College diploma or university degree in the field of computer science or information sciences, a plus.</li><li>
Minimum of 3 years equivalent work experience</li><li>
Industry-related Certification(s) a plus</li><li>
Strong knowledge of computer hardware, including desktops, laptops and printers.</li><li>
Proficient with desktop and server operating systems including the current Windows and mac operating systems.</li><li>
Application support experience with multiple browsers including Edge, Chrome and Firefox.</li><li>
Working knowledge of Office products, WebEx, Antivirus.</li><li>
Working knowledge of various diagnostic utilities.</li><li>
Application installation &amp; hardware phone troubleshooting experience.</li><li>
Knowledge of relevant ticket tracking applications.</li><li>
Knowledge and experience of customer service practices.</li></ul></div><div></div><ul><li> 
Language Skills</li></ul>
Employee must be able to listen to and understand user phone calls. They must be able to verbalize or write issue resolution in a clear, understandable way. Employee must be able to read and understand manuals and instructions for computer hardware and software applications.<ul><li> 
Mathematical Skills</li></ul>
 Employee must be able to use standard level math for adding and subtracting amounts provided my member users.<ul><li> 
Reasoning Ability</li></ul>
Employee must be able to understand the user&rsquo;s issue and decide on the best steps to the resolution. Employee must discern the best procedures for installing new hardware or software applications. Being able to prioritize user issues based on criticality. Decide which department an issue needs to be escalated to. 
AMERICANS WITH DISABILITY SPECIFICATIONS
PHYSICAL DEMANDS
While performing the duties of this job, the employee will be required to sit a majority of the time, in front of a computer screen. Employee will need to be able to utilize a phone headset and be able to conduct phone calls frequently. Will need to be able to listen to user explanation and to explain resolution steps over the telephone. Employee may also be required to stand to repair a computer, monitor or peripheral. 
WORK ENVIRONMENT
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
AF is a remote working environment. Employee will need to provide working internet and a space for their computer and monitor setup.</div>

Technical Service Specialist

Prosper Infusion

<div>Job description:
Prosper Infusion's mission is to provide concierge home infusion. We are a company that is helping transform the realm of specialty infusion care, through a holistic care model. Come join our mission-first company looking to reinvent the way patients receive their care.
We are seeking an experienced, versatile pharmacy technician lead. Candidates must be able to perform both clinical and administrative work that leads to a positive patient / customer experience. The ideal applicants will be those looking to make a career pivot towards an inspiring, customer-centric environment. This will be an integral team member who will help ensure patients have an &ldquo;A+&rdquo; infusion experience.
Responsibilities:<ul><li>
Handle front desk administrative / patient registration duties in a timely manner, including education, registration, and the payment process during check-out</li><li>
Conduct benefits investigation/verification and assist in submitting prior authorization requests</li><li>
Help prepare and package medications under a pharmacist&rsquo;s supervision, demonstrating a commitment to quality, efficiency, and excellence</li><li>
Identify and manage orders needing attention and communicate timely and effectively to other Prosper Infusion staff</li><li>
Greet patients using messaging platform and provide excellent customer service</li><li>
Coordinate delivery of medications</li><li>
Attend and participate in all staff meetings, patient care meetings, in-service education, or on-going educational training with demonstration of competency specific to the pharmacy technician role</li><li>
Responsible for knowing and adhering to policies and procedures governing pharmacy operations and pharmacy technician responsibilities</li><li>
Responsible for knowing and adhering to State Pharmacy regulations governing pharmacy technicians</li><li>
Assist pharmacist(s) in inventory procedures including record keeping and ordering</li><li>
Log, shelve, and rotate incoming inventory and overstock</li><li>
Proactively identify and communicate inventory stock concerns to designated company personnel and work collaboratively to problem solve delays and challenges that arise during the workday</li></ul>
Skills and Abilities<ul><li>
Knowledge of standard medical terminology</li><li>
Meet any continuing education requirements of the company&rsquo;s clinical program, as defined within the company&rsquo;s policies and procedures</li><li>
Ability to stay abreast of developments in the field of infusion therapy</li><li>
Ability to handle challenging situations in a professional and proficient manner utilizing available resources and critical thinking skills</li><li>
Ability to learn quickly, solve problems, and make decisions that promote a positive impact on patient care and internal pharmacy operations</li><li>
Demonstrate excellent verbal, presentation, and written communication skills</li><li>
Demonstrate proficiency in the use of MS Office software, which includes Excel, Word and Outlook</li></ul>
Qualifications<ul><li>
High school diploma or equivalent, Bachelor's Degree preferred</li><li>
Registered Pharmacy Technician in the State of Florida</li><li>
Minimum of one-year experience in a retail pharmacy or specialty pharmacy</li><li>
Knowledge of basic pharmacy terminology, evaluation, and pharmaceutical law</li><li>
Excellence verbal and written communication skills</li><li>
Top notch customer service</li><li>
Must understand computer technology</li><li>
Demonstrated knowledge and competency in sterile compounding (USP 797) preferred but not required</li></ul>
CTY9FweFQA</div>

Pharmacy Technician Full-Time (M-F) - Specialty Infusion

Hotel Flor Tampa

<div>Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
About our property:
 Welcome to Hotel Flor Tampa Downtown, Tapestry Collection by Hilton, a true gem in the heart of the city of Tampa. With 210 stylishly appointed guest rooms and 13,042 sq ft. of versatile meeting space, our hotel is not just a destination; it's an experience. As a member of the Pyramid Family, we take pride in fostering a culture that sets us apart as the premier employer in the area. Every member of our team plays a pivotal role in delivering outstanding service and creating memorable experiences for our guests. We don't just want to be a hotel people pass through; we aim to be distinguished by our excellent culture. Discover today what a fulfilling career with Pyramid Global Hospitality at Hotel Flor Tampa Downtown can mean for you!
What you will have an opportunity to do:
We are looking for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.
 
 
If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to &ldquo;WOW&rdquo; people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.
Your Role:<ul><li>
Help guests discover their &ldquo;Wanderlust&rdquo; experience</li><li>
Provide exceptional customer service by being engaging and taking sincere interest</li><li>
Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.</li><li>
Help to resolve problems and &ldquo;WOW&rdquo; guests through recovery when things aren&rsquo;t quite right</li><li>
Promote and sell special hotel programs.</li><li>
Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.</li><li>
Be knowledgeable of all emergency procedures and policies.</li><li>
Maintain house bank.</li><li>
Communicate all pertinent information to manager on duty.</li><li>
Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.</li><li>
Assist other departments as needed.</li></ul>
What are we looking for?
Qualifications:<ul><li>
High school diploma or equivalent.</li><li>
A strong desire to make an impact on other people</li><li>
An outgoing and engaging personality</li><li>
Computer skills</li><li>
Excellent verbal and written communication skills</li><li>
Ability to work in a fast-paced setting</li><li>
Ability to stand for the duration of the shift</li><li>
Must be available to work various shifts including weekends and holidays</li></ul>
Compensation:<ul><li></li></ul>Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.<h3 class="jobSectionHeader">
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years &amp; depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.</h3></div>

Front Desk Agent

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