av support technician tier 1

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customer service - donor support technician Jobs in Tampa

customer service technician Jobs in Tampa

customer service technician

hsc- service technician

help desk technician

Dark Wolf Solutions

<div>Dark Wolf Solutions is looking for a Tier 1 Systems Administrator to provide support across the company. This position will require on-site support in Tampa, FL. Responsibilities include:
<ul>
<li>Monitoring and maintaining corporate IT infrastructure and tools.</li>
<li>Supporting delivery teams with IT requirements, ensuring compliance with corporate protocols.</li>
<li>Upgrading, installing, and configuring new hardware and software to meet corporate objectives.</li>
<li>Implementing security protocols and procedures to prevent potential threats.</li>
<li>Creating and managing user accounts and performing access control.</li>
<li>Performing diagnostic tests and debugging procedures to optimize computer systems.</li>
<li>Documenting processes, as well as backing up and archiving data.</li>
<li>Endpoint hardware and software troubleshooting.</li>
</ul>
Required Qualifications:
<ul>
<li>Bachelor's degree in computer science or a related field or equivalent work experience</li>
<li>Proven customer service experience</li>
<li>Working knowledge of software engineering concepts, principles, and theories</li>
<li>Working knowledge of the software development process</li>
<li>Proven ability to grasp and apply new information quickly</li>
<li>Strong desire to grow in a DevOps environment</li>
<li>Shows initiative on assignments, and professionally executes projects with little direction</li>
<li>Ability to handle ever increasing responsibility and assignments with growing complexity</li>
<li>Work as an integral part of a team and thrive in collaborative environments</li>
<li>Thrives in team success, meeting and exceeding personal and team commitments</li>
<li>Working knowledge of software tools supporting Integrated Development Environments (IDE), version control, defect reporting and scripting</li>
<li>Ability to be creative, innovative and responsible, and able to master good decision-making skills</li>
<li>Ability to learn and apply company policies and procedures to resolve routine issues</li>
<li>Strong written and verbal communication skills</li>
<li>Ability to recognize and clearly report relevant information</li>
<li>Experience with Linux, Windows, or macOS</li>
<li>US Citizenship and clearable to a Top Secret security clearance or higher</li>
</ul>
Desired Qualifications:
<ul>
<li>CompTIA Security+</li>
<li>Tier 1 help desk experience</li>
<li>Working knowledge of Jira, development tools/environments</li>
<li>Experience safely updating and patching libraries and applications</li>
<li>Experience addressing issues in Apache and application logs</li>
<li>Experience using Bash, Python, or Google Web Toolkit (GWT)</li>
<li>Building and maintaining security-complaint systems</li>
</ul>
The estimated salary range for this role is $55,000.00 - $65,000.00, commensurate on experience and technical skillset.

We are proud to be an EEO/AA employer Minorities/Women/Veterans/Disabled and other protected categories.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.</div>

Tier 1 Systems Administrator

Applied Innovation

<div>
 
 
 
 Applied Innovation is a Managed Service Provider (MSP) dedicated to delivering innovative and reliable technology solutions. Our IT Service team plays a crucial role in ensuring our clients have seamless access to the technology they need to succeed. Applied Innovation is seeking a Tier 1 IT Support Specialist to join our IT Service team. This role is focused on providing exceptional customer service to our technology clients by addressing, troubleshooting, and resolving technical issues in a professional and efficient manner. The ideal candidate is technically proficient, communicative, and committed to delivering amazing client experiences. This is a Monday to Friday onsite position from 8 AM - 5 PM role with a rotating on-call schedule once training is complete about 2-3 times per year.
 
 
 
 
 
 
 
 
 Duties and Responsibilities:
 
 
 
 
 <ul>
 <li>
 
 
 Serve as the first point of contact for IT support requests via phone, email, and ticketing system.
 
 
 </li>
 <li>
 
 
 Listen attentively to clients to identify and diagnose technical issues.
 
 
 </li>
 <li>
 
 
 Provide clear, positive, and professional communication with clients.
 
 
 </li>
 <li>
 
 
 Research and implement solutions according to established Ideal Ticket Procedures.
 
 
 </li>
 <li>
 
 
 Route or escalate unresolved issues to appropriate IT resources.
 
 
 </li>
 <li>
 
 
 Follow up with clients as needed to ensure issues are resolved satisfactorily.
 
 
 </li>
 <li>
 
 
 Stay up to date on emerging software, hardware, and IT trends.
 
 
 </li>
 <li>
 
 
 Manage time effectively under management oversight to ensure prompt resolution of issues.
 
 
 </li>
 <li>
 
 
 Troubleshooting current workstation operating systems (Windows, Mac OS, Linux).
 
 
 </li>
 <li>
 
 
 Supporting Microsoft Office applications, including Office 365.
 
 
 </li>
 <li>
 
 
 Basic Active Directory administration.
 
 
 </li>
 <li>
 
 
 On-premise Exchange support.
 
 
 </li>
 <li>
 
 
 Configuring and troubleshooting web content filtering and anti-virus tools.
 
 
 </li>
 <li>
 
 
 Managing DNS, DHCP, and network connectivity issues (wired and wireless).
 
 
 </li>
 <li>
 
 
 Assisting with server administration and network storage devices.
 
 
 </li>
 <li>
 
 
 Supporting phones and mobile devices.
 
 
 </li>
 <li>
 
 
 Other duties as assigned.
 
 
 </li>
 </ul>
 
 
 
 
 Minimum Qualifications:
 
 
 
 
 
 
 
 To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.
 
 
 
 <ul>
 <li>
 
 
 Strong customer service and communication skills.
 
 
 </li>
 <li>
 
 
 Ability to troubleshoot and solve technical problems efficiently.
 
 
 </li>
 <li>
 
 
 Basic knowledge of networking, operating systems, and common IT tools.
 
 
 </li>
 <li>
 
 
 Ability to follow standard procedures and document work accurately.
 
 
 </li>
 <li>
 
 
 Comfortable working in a fast-paced, client-focused environment.
 
 
 </li>
 <li>
 
 
 Understanding and alignment with the organization&rsquo;s core values.
 
 
 </li>
 </ul>
 
 
 
 
 Education/License/Experience Requirements:
 
 
 
 
 <ul>
 <li>
 
 
 High School Diploma required.
 
 
 </li>
 <li>
 
 
 Previous experience in IT support or help desk environment is preferred but not required.
 
 
 </li>
 <li>
 
 
 Experience with client-facing technical support is a plus.
 
 
 </li>
 <li>
 
 
 Minimum of a 2-year college degree in Networking, Computer Science, Information Systems, or related technical field, or one of the following approved certifications below.
 
 
 </li>
 </ul>
 
 
 
 
 Certifications (in lieu of degree):
 
 
 
 
 <ul>
 <li>
 
 
 CompTIA A+
 
 
 </li>
 <li>
 
 
 CompTIA Network+
 
 
 </li>
 <li>
 
 
 Microsoft Certified Professional (MCP)
 
 
 </li>
 <li>
 
 
 Other relevant IT certifications
 
 
 
 </li>
 </ul>
 
 
 
 &ZeroWidthSpace;&ZeroWidthSpace;&ZeroWidthSpace;&ZeroWidthSpace;&ZeroWidthSpace;&ZeroWidthSpace;&ZeroWidthSpace;What We Offer:
 
 
 
 <ul>
 <li>
 
 
 Competitive pay
 
 
 </li>
 <li>
 
 
 Paid holidays, PTO, plus 1 personal holiday
 
 
 </li>
 <li>
 
 
 Comprehensive benefits package, including medical, dental, and life insurance, as well as short-term disability coverage
 
 
 </li>
 <li>
 
 
 401(k) plan with company match
 
 
 </li>
 <li>
 
 
 Opportunities for career growth and advancement within a growing, family-owned business
 
 
 
 </li>
 </ul>
 &nbsp;
</div>

Tier 1 IT Support Specialist - Tampa FL

AVIT, LLC

<div>AV Support Technician Tier 1<div>
Skills and Abilities:</div>
<ul><li>
Basic understanding of network connectivity.</li><li>
Strong troubleshooting skills.</li><li>
Ability to manage remote system alerts and notifications.</li><li>
Knowledge of ConnectWise software.</li><li>
Familiarity with AV equipment such as speakers, amplifiers, volume controls, video controls, DirectTV, and digital signage</li><li>
Proficiency in MS Office.</li><li>
Ability to multi-task and a willingness to learn new skills.</li></ul>
<div>
Educational/Vocational/Experience Recommendations:</div>
<ul><li>
High school diploma or equivalent.</li><li>
Call Center/Customer Service Experience</li><li>
Strong written and verbal communication skills.</li><li>
Familiarity with AV systems, IT fundamentals, or customer service is a plus but not required.</li><li>
Strong desire to learn and develop technical expertise.</li></ul><div>
ob Summary: 
The Entry Level AV Technician serves as the first point of contact for customers seeking technical assistance. This role involves triaging, documenting, and escalating issues in a clear, professional manner. The ideal candidate will have a willingness to learn AV fundamentals, contribute to a collaborative team, and maintain a flexible schedule outside the normal 9-5 including weekend hours if needed. Occasional travel may be needed.</div>
<div>
Basic Responsibilities:</div>
<ul><li>
Serve as the first point of contact for incoming emails, phone calls, and chat inquiries.</li><li>
Collect and document customer information accurately for escalation purposes.</li><li>
Monitor internal chat systems and follow up with customers when issues are routed to the AV queue.</li><li>
Escalate unresolved or complex issues to senior technicians, management, or specialists.</li><li>
Maintain clear and professional communication with customers and team members.</li></ul></div>

AV Support Technician Tier 1

University of South Florida

<div>ORGANIZATIONAL SUMMARY :
Located in the vibrant and diverse Tampa Bay region of Florida&rsquo;s gulf coast, the University of South Florida (USF) is a Preeminent State Research University with campuses in Tampa, St. Petersburg and Sarasota-Manatee. Rated as one of the top places to live in the U.S., Tampa Bay offers a high quality of life, year-round sunshine, and easy access to top-rated entertainment. USF is one of the nation&rsquo;s largest public universities, serving more than 50,000 students with an annual budget of $1.8 billon. Over the past five years, USF has been the fastest-rising university in the nation, public or private, on the U.S. News and World Report's list of best universities, which it ranks as the 44 th best public university in America.
USF is proud to be an innovating partner within the Tampa Bay region, listed by Forbes as the top emerging tech city in the country.
USF Information Technology (USF IT) provides technology services and support for the University of South Florida. The IT team, led by the Vice President and CIO, provides the following services: Administrative Services, Client Support, Communication Services, Teaching and Learning, Analytics and Reporting, Mobile and Web Services, Consulting Services, Cybersecurity Service and Research Technologies. For more information, please visit : USF Information Technology
ADDITIONAL INFO FOR APPLICANTS:
The selected candidate must have current work authorization in the United States. This position is not eligible for Visa Sponsorship.</div>
 <div>Duties:
We are seeking students to support the USF IT Help Desk. Responsibilities include, but are not limited to:
<ul><li>Provide Level I Service Desk support for hardware, software and end user inquiries via phone, chat, email and in-person interactions.
</li><li>Enter and update trouble tickets in the Desktop support database.
</li><li>Create documentation on install processes, troubleshooting techniques and specific problem resolution for use by fellow co-workers.
</li><li>Support clinical and academic system software residing on local user PC&rsquo;s, servers and networked devices.
</li></ul>Special skills:
<ul><li>Knowledge of principles and operation of computer systems and related peripheral equipment.
</li><li>Ability to analyze and troubleshoot client issues via multiple contact methods.
</li><li>Ability to learn and adapt to a dynamic technical environment.
</li><li>Basic computing experience in a formal or informal job capacity.
</li><li>Critical thinking and problem-solving skills.
</li><li>Excellent time management skills.
</li><li>Mobile device experience including Apple and Android.
</li><li>Ability to function with a diverse team with a large workload.
</li><li>Strong communication skills with fellow coworkers, management, and other groups within the USF Information Technology department.</li></ul></div>
 <div>Minimum Qualifications: Must be current USF student during the appointed semester, and meet the requirements of USF
Preferred Qualifications:
<ul><li>Windows 11 and Mac OSX experience
</li><li>1year professional computing experience.
</li><li>Prior technical documentation experience.
</li><li>2 years college experience.
</li></ul>Standard Learning Objectives:
As a result of this position, student will be able to:
<ul><li>Demonstrate basic employability skills such as: timeliness to work, appropriate dress, interpersonal communication, and time management
</li><li>Receive and solicit feedback from supervisor and effectively apply feedback on the job
</li><li>Assess workplace and demonstrate how personal talents, skills, and knowledge fit into the employer&rsquo;s goals, mission, and vision
</li><li>Demonstrate his or her professional brand (identity)
</li><li>Communicate transferable and functional skills to prospective employers
</li></ul>Additional Information for Applicants: Currently hiring to start for Spring Semester.
 
 
Link to include: https://forms.office.com/r/vB0B7ayc4b
IT Core Competencies:
Growth Mindset - Takes ownership of personal growth and embraces the concept that intelligence and talent can be developed through continuous learning. Willing to take on new challenges, and views failure as an opportunity to grow.
Communication - Comfortable using a broad range of communication styles, and chooses appropriate, effective ways to communicate. Adapts communication style depending on the audience and situation. Listens and asks questions to develop a better understanding.
Collaboration- Collaborates with others in the pursuit of common missions, visions, values and goals. Fosters a sense of community within and across teams, building on mutual respect, trust, and drawing on the strengths of others.
Client Obsession-Client focused when creating solutions or solving problems, believing that everything we do is to earn and keep our clients&rsquo; trust.
Ownership-Takes responsibility, accountability and proactively focuses on areas they can directly influence. Understands their role within the team and recognizes that they share the team&rsquo;s successes and failures.
Outcome Driven-Focuses on desired results, business outcomes, and how to achieve them. Takes appropriate actions to ensure commitments are met and results achieved.</div>
 <div>Working at USF
With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF&lsquo;s rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida&rsquo;s best large employers, ranked No. 1 among the state&rsquo;s 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.
About USF
The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News &amp; World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF&rsquo;s Division I athletics teams compete in the American Athletic Conference. Learn more at www.usf.edu .
Compliance and Federal Notices
This position may be subject to a Level 1 or Level 2 criminal background check.
Applicants have rights under Federal Employment Laws :
The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.
Family and Medical Leave Act (FMLA)
Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the Central Human Resources ADA Accommodations webpage for more information on requesting an accommodation during the application/interview process.
Equal Employment Opportunity
The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. This job description does not constitute an employment contract.</div>

Service Desk Student Technician

Heritage Insurance

<div>Join a Top Tampa-Based P&amp;C Insurance Carrier
Are you passionate about technology and helping people solve problems? Join a growing, innovative Property &amp; Casualty insurance carrier headquartered in the heart of Tampa&rsquo;s vibrant Westshore District&mdash;just minutes from the airport and International Plaza.
At Heritage Companies, we offer more than just a job&mdash;we provide a collaborative, people-first culture, strong career growth opportunities, and a highly competitive compensation and benefits package designed to support you and your future.
 Learn more about us: www.heritagepci.com 
 Connect with us on LinkedIn: Heritage Insurance https://www.linkedin.com/company/the-heritage-companies/
What You&rsquo;ll Do
As a Technical Support Engineer I, you&rsquo;ll serve as a key point of contact for end users across the organization, delivering hands-on technical support and ensuring a seamless technology experience. This is a great opportunity for someone early in their IT career who thrives in a fast-paced, team-oriented environment.
Key Responsibilities:<ul><li>
Provide first-level technical support via phone, email, and in person</li><li>
Troubleshoot and resolve hardware issues (desktops, laptops, printers, and peripherals)</li><li>
Install, configure, and maintain end-user workstations and software</li><li>
Perform password resets and user access support</li><li>
Diagnose and resolve workstation and application issues quickly and accurately</li><li>
Document incidents, solutions, and processes within ticketing systems</li><li>
Support moves, additions, and changes across the organization</li><li>
Collaborate with team members to ensure timely resolution of technical issues</li><li>
Participate in after-hours or weekend support as needed</li></ul>
What You Bring
We&rsquo;re looking for a motivated, customer-focused professional who enjoys solving problems and learning new technologies.
Qualifications:<ul><li>
High School Diploma or GED required</li><li>
Associate&rsquo;s or technical degree preferred; Bachelor&rsquo;s degree a plus</li><li>
Certifications such as CompTIA and/or Microsoft are highly valued</li><li>
Proficiency in Microsoft Office and general desktop support tools</li><li>
Strong troubleshooting, analytical, and problem-solving skills</li><li>
Excellent communication and interpersonal abilities</li><li>
Demonstrated commitment to delivering outstanding customer service</li></ul>
What Sets You Apart<ul><li>
Strong sense of urgency and ability to prioritize effectively</li><li>
A team-first mindset with a collaborative approach</li><li>
Curiosity and eagerness to learn new technologies</li><li>
Ability to stay calm and professional under pressure</li></ul>
Why Join Us?<ul><li>
Prime Tampa Location &ndash; Work in the Westshore District, near top dining, shopping, and Tampa International Airport</li><li>
Competitive Compensation &amp; Benefits &ndash; Comprehensive health, retirement, and more</li><li>
Career Growth &ndash; Clear pathways for advancement within a growing organization</li><li>
Culture That Gives Back &ndash; We&rsquo;re proud to support our community and foster a positive, engaging workplace</li></ul>
Additional Information
All offers of employment are contingent upon successful completion of a background check (additional screenings may apply based on role requirements).
This description is intended to outline the general nature of the role and is not a comprehensive list of all responsibilities. Duties may evolve based on business needs.
Equal Opportunity Employer
Heritage Insurance is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate on any legally protected basis.</div>

Technical Support Engineer I

CVS Health

<div>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.
Position Summary
Health is everything. At CVS Health, we are committed to increasing patient access to care, lowering costs and improving the quality of care. Millions of times a day, we&rsquo;re helping people on their path to better health&mdash; from advising patients on their prescriptions to helping them manage their chronic and specialty conditions. Because we&rsquo;re present in so many moments, big and small, we have an active, supportive role in shaping the future of health care. Pharmacy Technicians are at the forefront of our purpose as they deliver compassionate care to our millions of patients every day. 
 
Come join our team of dedicated and caring Pharmacy Technicians who demonstrate our core values of Accountability, Caring, Collaboration,Innovation and Integrity in everything they do in our pharmacies every day. Whether you are new to working in pharmacies or are an experienced Pharmacy Technician, we have a place for you on our team to use your skills and talents to serve and care for our patients and customers. 
 
The Pharmacy Technician position provides individuals with an opportunity to work in a leading retail pharmacy company and in a role that positively impacts the lives and health of others. You will work in an environment where the highest professional and ethical standards are maintained as well as full compliance with all Federal, State and Local laws and regulations. Pharmacy Technicians take important steps to ensure all medication needs and regulatory compliance standards are met for our patients and they demonstrate ethical conduct and maintain patient confidentiality at all times. 
 
Success for incumbents in this role includes being able to manage all assigned pharmacy workstations and tasks to support the team&rsquo;s ability to promptly, safely and accurately fill patient prescriptions all while providing caring service that exceeds customer expectations. If you like working in fast-paced environments and demonstrating compassionate, genuine care for patients and customers, this job is for you! 
 
As a new Pharmacy Technician, you are required to complete an extensive CVS Pharmacy Technician Training Program as well as satisfy all registration, licensing and certification requirements according to your State&rsquo;s Board of Pharmacy guidelines. Your Pharmacy Technician duties will be restricted by your manager at first until you complete all necessary requirements. Once you satisfy all requirements and expand your Pharmacy Technician duties, you have the opportunity to continue to build your clinical, technical and insurance knowledge and expertise by leveraging available tools and training to build your pharmacy career. 
 
Are you ready to help people on their path to better health? We are ready to have you join our team and help you on your career path to achieve your goals! 
 
Please note in select markets the collective bargaining agreement rules regarding the Pharmacy Technician would apply. 
 
DISCLAIMER: 
 
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. 
 
Based on the role and location, this position may require you to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless you are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated. Proof of vaccination will be required on your first day of employment or within the first few months in the position, depending on the role and location. If you are considered for a role, more information will be provided during the hiring process. 
Required Qualifications<ul><li>
Must be at least 16 years of age</li><li>
Licensure requirements vary by state 
</li><li>
Attention and Focus 
o The ability to concentrate on a task over a period of time without being distracted 
</li><li>
Customer Service Orientation 
o Actively look for ways to help people, and do so in a friendly manner 
o Notice and understand customers&rsquo; reactions, and respond appropriately 
</li><li>
Communication Skills 
o Use and understand verbal and written communication to interact with customers and colleagues 
o Actively listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times 
</li><li>
Mathematical Reasoning 
o The ability to use math to solve a problem, such as calculating day&rsquo;s supply of a prescription 
</li><li>
Problem Resolution 
o Is able to judge when something is wrong or is likely to go wrong; recognizing there is a problem 
o Choosing the best course of action when faced with a complex situation with several available options 
 
PHYSICAL DEMANDS:</li><li>
Remaining upright on the feet, particularly for sustained periods of time</li><li>
Moving about on foot to accomplish tasks, particularly for moving from one work area to another</li><li>
Picking, pinching, typing or otherwise working primarily with fingers rather than whole hand or arm</li><li>
Extending hand(s) and arm(s) in any direction</li><li>
Bending body downward and forward by bending spine at the waist</li><li>
Stooping to a considerable degree and requiring full use of the lower extremities and back muscles</li><li>
Expressing or exchanging ideas by means of spoken word; those activities where detailed or important spoken instructions must be conveyed accurately</li><li>
Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication 
</li><li>
Visual Acuity: 
o The worker is required to have close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts 
</li><li>
Occasional lifting of up to 30 lbs; exerting up to 30 lbs of force occasionally and/or up to 10 lbs of force frequently, and/or a negligible amount of force constantly to move objects</li></ul> 
Preferred Qualifications<ul><li>
Previous experience in a pharmacy, retail, medical, or customer service setting</li><li>
Previous experience as a Pharmacy Technician</li><li>
PTCB National Certification</li></ul> 
Education
High School diploma or equivalent preferred but not required.
Anticipated Weekly Hours
20
Time Type
Part time
Pay Range
The typical pay range for this role is:
$16.50 - $25.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. 
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits &ndash; investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:<ul><li>
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li><li>
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li><li>
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</li></ul>
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 06/02/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</div>

Pharmacy Technician

MetroLagoons

<div><h3 class="jobSectionHeader">Reinvent Your Day Outdoors
</h3>
MetroLagoons (Show me) transforms everyday life into a vacation. With four resort-style lagoons across Florida, guests enjoy thrilling water adventures, swim-up bars, cabanas, and community events&mdash;creating spaces where families connect, friends celebrate, and every visit feels like a sun-soaked escape filled with fun, relaxation, and unforgettable memories.

We are looking for a detailed and personable Contact Center Agent to join our team for the season (May-Sept). Based on performance and business needs, the position may be extended beyond the end of season.
<ul>
<li>Hours will be 40/week, 9a-5p, with Saturday and Sunday availability required; weekdays flexible</li>
<li>You will be working in our corporate office in West Tampa - in office on weekdays, remote work available on weekends</li>
</ul>
Summary:

Reporting to the Contact Center Supervisor, the Contact Center Agent will respond to guest service inquiries primarily via web chat and email, and occasionally by phone. The Agent will assist with frequently asked questions, guest reservations, and membership inquiries while delivering exceptional customer service.

Responsibilities:
<ul>
<li>Serve as the first point of contact for guests and resident members, providing helpful, friendly, and knowledgeable support</li>
<li>Maintain knowledge of, and help enforce, rules, policies, and procedures related to guest reservations and resident memberships</li>
<li>Maintain knowledge of the company&rsquo;s products and services, such as admission tickets, rentals, special events, and membership types</li>
<li>Facilitate the website&rsquo;s live web chat and respond to assigned Help Desk tickets, ensuring prompt and accurate responses</li>
<li>Document customer interactions while escalating concerns to the Supervisor, as needed</li>
<li>Identify upsell opportunities or refer to the appropriate department</li>
<li>Assist with occasional special projects (e.g., roster management, guest outreach) and/or other duties as assigned</li>
</ul>
 Qualifications:
<ul>
<li>High school diploma or equivalent</li>
<li>Prior customer service experience, such as that in a call center or service department</li>
<li>Intermediate (or above) computer skills</li>
<li>Excellent communication skills, both written and verbal</li>
<li>Ability to handle a high volume of inquiries while prioritizing tasks</li>
<li>Bilingual (English/Spanish) a plus, but not required</li>
</ul>
Benefits:

Employee Discount Program, including Lagoon entry, F&amp;B/Merchandise discounts, and more!

E.O.E. MetroLagoons does not discriminate on the basis of age, gender, race, nationality, religion, sexual orientation, or any other class protected by law.</div>

Seasonal Contact Center Agent

Explore 189+ Help desk technician in Tampa this April. Find roles across top companies and apply now to boost your career.