help desk technical support - shift 11:00pm - 7:30am sunday - thursday - secret or ts preferred

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help desk specialist i Jobs in Washington

help desk specialist i

help desk technical support - shift 11:00pm - 7:30am sunday - thursday - secret or ts preferred Jobs in Washington

help desk technician

KeenLogic

<div>
 <strong>
  Tier I Help Desk Agent
  <br/>
  <br/>
 </strong>
 KeenLogic is seeking to hire a Tier I Help Desk Agent supporting the United States Senate on a multi-year Information Technology Support program, providing essential IT services to ensure continuity of operations across Senate offices. This contract spans six years beginning March 1, 2026 (two base years and four option years), offering long-term stability and growth.
 <br/>
 <br/>
 Work will be performed on-site at Senate facilities in Washington, DC, and other approved Senate locations as required. This is a full-time position o&fflig;ering Fortune 500-level health/dental/vision, PTO, 401k, and Life Insurance.
 <br/>
 <br/>
 Tier I Help Desk Agents serve as the first point of contact for Senate end users. They provide frontline technical support for routine software, hardware, and connectivity issues, ensuring courteous and timely resolution or escalation.
 <br/>
 <br/>
 <strong>
  Quali&filig;cations
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must be able to pass a Senate background check and must be eligible for Senate Office building access
  </li>
  <li>
   3+ years of IT support experience
  </li>
  <li>
   Strong customer service skills
  </li>
  <li>
   One of the following certifications: ITIL, Security+, HP, Apple, Microsoft
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Duties And Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provides Tier I technical support for software, hardware, and network issues by performing initial problem diagnosis and guiding users through step-by-step solutions, or by applying established procedures to resolve first-tier support issues
  </li>
  <li>
   Uses automated information systems and ticketing tools to analyze routine situations and document incidents, requests, troubleshooting steps, and resolutions
  </li>
  <li>
   Reviews incoming service requests (computer-generated, phone, email, or in person), sorts, codes, and prioritizes them for proper action in accordance with established procedures and service level agreements
  </li>
  <li>
   Resolves issues within defined Tier I scope or escalates to more senior technical support as necessary, ensuring accurate handoff and documentation
  </li>
  <li>
   Supports users by fulfilling individual requests for information and providing basic training on available systems, applications, and tools
  </li>
  <li>
   Conducts technical research using approved knowledge bases, documentation, and other information sources to support requests related to ongoing programs
  </li>
  <li>
   Interacts, coordinates, and escalates issues to other team members to ensure timely resolution of the underlying issue
  </li>
  <li>
   Serves as the first point of contact for IT support requests and provides professional, customer-focused assistance in a high-visibility environment
  </li>
  <li>
   Verifies user identity and authorization prior to performing support actions in accordance with security policies
  </li>
  <li>
   Performs basic account support functions, including password resets and access-related assistance, following approved security procedures
  </li>
  <li>
   Identifies recurring issues or trends and communicates them to senior staff for awareness and potential resolution
  </li>
  <li>
   Maintains awareness of known issues, system outages, and planned maintenance to provide accurate and consistent communication to users
  </li>
  <li>
   Assists with basic device setup and onboarding activities as directed
  </li>
  <li>
   Contributes to the knowledge base by documenting solutions and approved workarounds
  </li>
  <li>
   Adheres to security, confidentiality, and acceptable use policies at all times
   <br/>
   <br/>
  </li>
 </ul>
 Powered by JazzHR
</div>


Tier I Help Desk Analyst

Ford Agency

<div></div><div><div><div><h4 class="jobSectionHeader"><b>Job Details</b></h4>
</div><div><div><div>Posted March 03, 2026
</div><div>Compensation $25+ hourly DOE
</div><div>LocationWashington D.C.</div>
<div>Job Type Temporary
</div></div></div><div><h4 class="jobSectionHeader"><b>Job Description</b></h4>
<div>The Ford Agency is seeking an experienced IT Help Desk Specialist for a DC-based association. This role will work onsite, serving as the technical lead for workstation, Office365, and other application support across the organization. This is expected to be a 3 month temporary assignment with an immediate start. Candidates with Tier I support experience are encouraged to apply!<br>
<br>
Responsibilities Include:
<ul><li>Provide technical support for Office 365 Suite and laptops</li>
<li>Set up and configure new computers</li>
<li>Provide AV support for conference rooms and equipment</li>
<li>Assist with user technical issues as needed</li>
<li>Escalate issues as needed to management</li>
</ul>Qualifications Include:
<ul><li>Bachelor's Degree preferred</li>
<li>1-3 years of Tier I desktop support experience in a professional office environment required</li>
<li>Strong skills in Office 365 support</li>
<li>Professional and customer service-focused mentality</li>
</ul>
<br>
<b>Candidates for this position must be based in DC, MD, or VA area or have independent plans for relocation.</b><br>
<br>
<i>The Ford Agency is a recruiting firm based in Washington, DC. We represent a broad range of organizations including: non-profits, associations, legal, consulting, and government relations firms. This position is an opening with one of our clients.</i></div></div></div></div>
<br><div><div><div><h2 class="jobSectionHeader"><b>We </b><b>listen, ask </b><b>key questions, and </b><b>refine</b><b> the process</b></h2><p><br>
Our refined process has led our team to consistent success in recruiting for the area&rsquo;s discerning business market.</p><p>
We ensure our clients&rsquo; priorities, role requirements, company culture, and objectives are taken into consideration for every search. We have an extensive pool of talent to quickly identify strong candidates for your open positions, taking the burden of time and energy off your shoulders.
</p><p>We do the same for candidates, actively listening to career desires and goals during each interview, and presenting realistic options and timelines for employment.</p><p>
Clients and candidates alike find our recruiting services refreshing and reliable.</p></div></div></div>

IT Help Desk Support

Ignite IT

<div>
 Ignite IT is seeking a Tier 2 Desk Side Support Specialist to provide technical and administrative support for IT operations in Washington, DC. The ideal candidate will have a Bachelor's degree, 3+ years of experience supporting business, technical, and IT personnel, and a proven record of reliability and professionalism. This position combines hands-on IT systems support with administrative coordination to ensure efficient daily operations and project success.
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide Tier 2 desk side and remote support for end-user systems, peripherals, and network connectivity
  </li>
  <li>
   Diagnose and resolve complex issues involving Windows OS, Active Directory, AVD performance, SCCM client health, BitLocker recovery, and Intune-managed devices
  </li>
  <li>
   Perform system imaging, patch deployment, and configuration management using SCCM and Intune
  </li>
  <li>
   Manage user accounts, permissions, and group policies in Microsoft 365 and Active Directory
  </li>
  <li>
   Collaborate with Tier 3 and Infrastructure teams for escalation and advanced troubleshooting
  </li>
  <li>
   Perform administrative and clerical tasks to support IT operations and project activities
  </li>
  <li>
   Maintain and organize project files, reports, and technical documentation both electronically and manually
  </li>
  <li>
   Schedule and coordinate meetings, prepare agendas, and record minutes and action items
  </li>
  <li>
   Draft and edit correspondence, project reports, and technical briefings based on notes or verbal direction
  </li>
  <li>
   Create and maintain spreadsheets for budgeting, cost tracking, and project status updates
  </li>
  <li>
   Manage office calendars, meeting logistics, and travel arrangements for staff
  </li>
  <li>
   Support IT-related data entry, record management, and non-technical documentation tasks
  </li>
  <li>
   Monitor IT asset inventory and assist with procurement tracking
  </li>
  <li>
   Ensure compliance with IT security policies, standards, and procedures
  </li>
  <li>
   Mentor junior administrative and technical personnel as required
  </li>
  <li>
   Handle sensitive or classified materials with discretion and accuracy
  </li>
  <li>
   Provide word processing, spreadsheet, and database support for IT teams
  </li>
  <li>
   Contribute to the improvement of administrative workflows and technical support processes
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Associate's degree in Information Technology, Computer Science, or a related discipline
  </li>
  <li>
   3+ years of progressively responsible experience in IT support and administrative roles
  </li>
  <li>
   Proficiency with Microsoft Office Suite, SharePoint, and IT management tools (SCCM, Intune, Active Directory)
  </li>
  <li>
   Preferred certifications: CompTIA Security+ and/or Microsoft Certified: Endpoint Administrator Associate
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   401(k) with matching and 100% Vested
  </li>
  <li>
   Health Insurance - 3 plans to select from
  </li>
  <li>
   Dental insurance
  </li>
  <li>
   Vision Insurance
  </li>
  <li>
   Health savings account
  </li>
  <li>
   Life insurance
  </li>
  <li>
   Short Term Disability
  </li>
  <li>
   Long Term Disability
  </li>
  <li>
   AD&amp;D
  </li>
  <li>
   Paid time off
  </li>
  <li>
   Professional development assistance
  </li>
  <li>
   Training
  </li>
  <li>
   Tuition reimbursement
  </li>
  <li>
   Flexible schedule
  </li>
  <li>
   Flexible spending account
  </li>
  <li>
   Referral program
  </li>
  <li>
   Paid Legal Plan
  </li>
  <li>
   and more...
   <br/>
   <br/>
  </li>
 </ul>
 Ignite IT is an Equal Employment Opportunity/Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, Veteran status, sexual orientation, or other protected characteristic. In accordance with EO 13665 Final Rule, Ignite IT will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
 <br/>
 <br/>
 Applicants selected must be able to obtain and maintain a federal government clearance.
</div>


Tier 2 Service Desk Technician

General Dynamics Information Technology

<p></p><div><div><div><p>Your Impact</p><p>
Own your opportunity to serve as a critical component of our nation&rsquo;s safety and security. Make an impact by using your expertise to protect our country from threats.</p><p>
Job Description</p><div><p>
GDIT is seeking a Help Desk Specialist for 24x7x365 service desk support for a Federal customer in Washington, DC. This position is under an IT modernization and sustainment program within a component agency of the Department of Homeland Security (DHS). This position will report directly to the Service Desk Manager or a Shift Lead. In order to more effectively achieve its mission objectives, the component agency must provide technical support to end users to ensure systems are operating with optimal performance, security, and usability. The candidate will conduct all necessary technical Service Desk support activities to ensure systems are strong, robust, and perform up to standard.</p><p></p><p>
The work shift is Wednesday - Sunday, 3:00pm -1130pm and candidate must be onsite</p><p></p><p>
The work location is near Gallery Place Metro station or Metro Center in Washington, DC.</p><p></p><p>
 HOW JOB TITLE WILL MAKE AN IMPACT</p><ul><li>
The Help Desk Specialist will: Provide user support and customer service on company supported computer applications and platforms, use a ticketing system (ServiceNow) to document and create all incoming Incident and Service Requests, troubleshoot issues and advise on appropriate action, ensure prompt resolution of issues, escalate issues to Tier 2 or shift lead, track all issues to closure, respond to user requests via phone and email.</li></ul><p></p><p>
 WHAT YOU&rsquo;LL NEED TO SUCCEED</p><ul><li>
The applicant must have a technical background</li><li>
Experience working on service desk teams supporting IT services (Desired)</li><li>
Experience in working with a ticketing system, such as Remedy, SCSM, ServiceNow, etc&hellip; (Desired)</li><li>
The ability to resolve technical and other types of issues with little oversight</li><li>
Strong oral and written communications skills</li><li>
Technical certifications (Desired)</li><li>
3 years relevant experience with an Associates degree or in lieu of a degree is acceptable</li><li>
Technical degree preferred</li><li>
Contract requires US Citizenship and the candidate must be able to obtain a public trust.</li></ul><p></p><p>
GDIT IS YOUR PLACE:</p><ul><li>
401K with company match</li><li>
Comprehensive health and wellness packages</li><li>
Internal mobility team dedicated to helping you own your career</li><li>
Professional growth opportunities including paid education and certifications</li><li>
Cutting-edge technology you can learn from</li><li>
Rest and recharge with paid vacation and holidays</li></ul><p></p>
</div></div><div><div><div><p>Work Requirements</p></div></div><div></div><div><div>
Years of Experience<div>
4 + years of related experience</div><ul><li>may vary based on technical training, certification(s), <i>or</i> degree</li></ul></div><div></div><div>
Certification<p>
Azure Fundamentals (AZ-900) - Microsoft - Microsoft</p><p>
CompTIA - Security+ - CompTIA - CompTIA</p><p>
ITIL Foundation - ITIL - ITIL</p></div><div></div><div>
Travel Required<div>
None</div></div><div></div><div>
Citizenship<div>
U.S. Citizenship Required</div></div></div></div></div><div><p>
Salary and Benefit Information</p><div>
The likely hourly rate for this position is between $25.63 - $28.75. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.<br>
View information about benefits and our total rewards program.</div><p>
About Our Work</p><div>
We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.</div><div>
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.</div><div><i>
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans</i></div></div></div>

Help Desk Technical Support - Shift Wednesday - Sunday, 3:00pm -11:30pm- US Citizenship required

<p></p><div><div><div><p>Your Impact</p><p>
Own your opportunity to serve as a critical component of our nation&rsquo;s safety and security. Make an impact by using your expertise to protect our country from threats.</p><p>
Job Description</p><div><p>
GDIT is seeking a Help Desk Specialist for 24x7x365 service desk support for a Federal customer in Washington, DC. This position is under an IT modernization and sustainment program within a component agency of the Department of Homeland Security (DHS). This position will report directly to the Service Desk Manager or a Shift Lead. In order to more effectively achieve its mission objectives, the component agency must provide technical support to end users to ensure systems are operating with optimal performance, security, and usability. The candidate will conduct all necessary technical Service Desk support activities to ensure systems are strong, robust, and perform up to standard.</p><p></p><p>
The work hours for this position is 11:00pm - 7:30am Sunday - Thursday and candidate must be onsite</p><p></p><p>
The work location is near Gallery Place Metro station or Metro Center in Washington, DC. Candidate must be able to work onsite</p><p></p><p>
 HOW JOB TITLE WILL MAKE AN IMPACT</p><ul><li>
The Help Desk Specialist will: Provide user support and customer service on company supported computer applications and platforms, use a ticketing system (ServiceNow) to document and create all incoming Incident and Service Requests, troubleshoot issues and advise on appropriate action, ensure prompt resolution of issues, escalate issues to Tier 2 or shift lead, track all issues to closure, respond to user requests via phone and email.</li></ul><p></p><p>
 WHAT YOU&rsquo;LL NEED TO SUCCEED</p><ul><li>
The applicant must have a technical background</li><li>
Experience working on service desk teams supporting IT services (Desired)</li><li>
Experience in working with a ticketing system, such as Remedy, SCSM, ServiceNow, etc&hellip; (Desired)</li><li>
The ability to resolve technical and other types of issues with little oversight</li><li>
Strong oral and written communications skills</li><li>
Technical certifications (Desired)</li><li>
3 years relevant experience with an Associates degree or in lieu of a degree is acceptable</li><li>
Technical degree preferred</li><li>
Contract requires US Citizenship and the candidate must be able to obtain a public trust.</li></ul><p></p><p>
GDIT IS YOUR PLACE:</p><ul><li>
401K with company match</li><li>
Comprehensive health and wellness packages</li><li>
Internal mobility team dedicated to helping you own your career</li><li>
Professional growth opportunities including paid education and certifications</li><li>
Cutting-edge technology you can learn from</li><li>
Rest and recharge with paid vacation and holidays</li></ul><p></p>
</div></div><div><div><div><p>Work Requirements</p></div></div><div></div><div><div>
Years of Experience<div>
4 + years of related experience</div><ul><li>may vary based on technical training, certification(s), <i>or</i> degree</li></ul></div><div></div><div>
Certification<p>
ITIL Foundation - ITIL - ITIL</p><p>
CompTIA - Security+ - CompTIA - CompTIA</p><p>
Azure Fundamentals (AZ-900) - Microsoft - Microsoft</p></div><div></div><div>
Travel Required<div>
None</div></div><div></div><div>
Citizenship<div>
U.S. Citizenship Required</div></div></div></div></div><div><p>
Salary and Benefit Information</p><div>
The likely hourly rate for this position is between $25.63 - $29.90. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.<br>
View information about benefits and our total rewards program.</div><p>
About Our Work</p><div>
We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.</div><div>
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.</div><div><i>
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans</i></div></div></div>

Help Desk Technical Support - Shift 11:00pm - 7:30am Sunday - Thursday - Secret or TS preferred

Leidos

<div><p><b>Description</b>
</p><p><b>More About the Role:</b><br>
NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.</p><p></p><p>
At Leidos, we know the most talented and diverse IT and Engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself.</p><p></p><p>
Leidos is seeking a Senior-level Desktop Support Technician to support a government site at Washington, DC as one of the key members of the Field Services team. The candidate will be responsible for direct desk-side support to the customer, troubleshooting and repairing IT devices.</p><p></p><div>
The work location for this position will be at a government site and will require the ability to:<br>
<ul><li>Must be able to lift and carry 50 lbs. for up to a 100 feet at a time; must be able to lift 25 lbs. vertically using ladders.</li><li>Must be able to work in confined spaces, such as raised floors or communications closets; must be able to work in noisy environments, such as data centers and operations centers; must be able to stand or sit for 8 hours at a time.</li><li>Must be able to utilize basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and brackets.</li><li>Must have normal color vision to identify different colors of wires and cables; must have correctable vision to 20/20 or better so you can see objects and information displayed in schematics, test equipment, and computer monitors; must have depth perception to be able to judge distance between objects to work safely on ladders and in confined spaces; must be able to use and read digital test equipment such as OTDR (optical time-domain reflectometer).</li><li>Must be able to drive personal or corporate vehicle (depending on availability) to different locations to work on projects and troubleshoot issues; valid state license required.</li></ul></div><p></p><div><b>
What You'll Get to Do:</b><br>
<ul><li>Properly troubleshoot and resolve user computer issues including hardware and software-related concerns.</li><li>Assist junior technicians in resolving complex issues.</li><li>Manage the resolution of customer tickets according to established Service Level Requirements (SLRs).</li><li>Ensure customer requirements and guidelines are identified and completed within the timeline set by the customer.</li><li>Assist other teams to troubleshoot and resolve local and network-connected MFD/printers.</li><li>Have core networking knowledge and experience to diagnose and resolve layer 1 network connection issues (i.e. activating and configuring network switch ports).</li><li>Assist other teams in troubleshooting and resolving Voice over Internet Protocol (VoIP) and Video Teleconference (VTC) issues.</li><li>Work directly with VIP and executive-level customers to provide premier computer and network support.</li></ul></div><p></p><div><b>
You'll Bring These Qualifications:</b><br>
<ul><li>Must be a US Citizen and possess a DoD Secret Clearance.</li><li>HS diploma with 5+ years of prior relevant experience, additional related education or certifications may be considered in lieu of experience.</li><li>Valid DoD 8570 IAT Level II: Security+ or higher Certification.</li><li>Must demonstrated expertise in IT Enterprise Operations.</li><li>Experience with Microsoft Windows OS, version 10.</li><li>Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software.</li><li>Basic network troubleshooting skills.</li><li>Excellent customer service skills.</li><li>Excellent oral and written communication skills.</li></ul></div><p></p><div><b>
These Qualifications Would be Nice to Have:</b><br>
<ul><li>Organized and detail-oriented.</li><li>Strong leadership skills.</li><li>Self-motivated/ self-directing.</li><li>Strong collaboration, prioritization, and adaptability skills required. Relationship building.</li><li>Ability to manage and prioritize own work, and that of their team.</li><li>Independent decision making.</li><li>Analytical thinking; thinking out of the box.</li><li>Ability to effectively communicate with all organizational levels (SME to Senior Management).</li><li>Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.).</li></ul></div><p></p><p>
Pay Range: $38.00 - $41.00/hourly rate.</p><p></p><p>
NGEN</p><p>
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo &mdash; because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 &mdash; and moving faster than anyone else dares.</p><h2 class="jobSectionHeader"><b>
Original Posting:</b></h2>
March 2, 2026<p></p><p><br>
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.</p><p></p><h2 class="jobSectionHeader"><b><br>
Pay Range:</b></h2>
Pay Range -<p></p><p>
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.</p><p></p><p><b>
About Leidos</b></p><p></p><p>
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.</p><p></p><p><b>
Pay and Benefits</b></p><p></p><p>
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.</p><p></p><p><b>
Securing Your Data</b></p><p></p><p>
Beware of fake employment opportunities using Leidos&rsquo; name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system &ndash; never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.</p><p>
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.</p><p></p><p><b>
Commitment to Non-Discrimination</b></p><p></p><p>
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.</p></div>

Senior Desktop Support Technician

NuAxis Innovations

<div>
 <strong>
  We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.
  <br/>
  <br/>
 </strong>
 <strong>
  Technology is our Passion. People are our Purpose.
  <br/>
  <br/>
 </strong>
 We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it&rsquo;s a state of mind.
 <br/>
 <br/>
 We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated
 <strong>
  Help Desk Specialist I s
 </strong>
 for a Full-Time position.
 <br/>
 <br/>
 <strong>
  Job Summary:
  <br/>
  <br/>
 </strong>
 The Help Desk Specialist must apply fundamental concepts, processes, practices, and procedures on technical assignments. Must perform work that requires practical experience and training. Work is performed under the supervision and serves as the primary IT Customer Support interface between WMATA IT departments and all WMATA end-users
 <br/>
 <br/>
 <strong>
  Essential Functions:
  <br/>
  <br/>
 </strong>
 The Help Desk Specialist's activities include but are not limited to:
 <br/>
 <br/>
 <ul>
  <li>
   Provide 24x7x365 coverage for all Tier I customer-related issues.
  </li>
  <li>
   Intercept and initiate resolution of IT customer service requests via telephone, chat, or e-mail.
  </li>
  <li>
   Log service tickets for every customer interaction regardless of the mode of communication (email, phone, or chat).
  </li>
  <li>
   Troubleshoot, triage, and resolve service requests over the phone and/or via remote access.
  </li>
  <li>
   Escalate issues reported by WMATA's VIPs
  </li>
  <li>
   Report critical issues, which fall under WMATA's critical incident criteria to the designated incident management team. A non-Disclosure Agreement (NOA) required to release this criterion.
  </li>
  <li>
   Escalate to other support entities when unable to resolve within Service Level Agreement (SLA).
  </li>
  <li>
   Escalate to other support entities when an issue requires a higher level of technical skills.
  </li>
  <li>
   Ensure trouble tickets are addressed in a timely fashion in accordance with WMATA designated SLAs.
  </li>
  <li>
   Identify trouble ticket trends, escalate identified problems to supervisory personnel, and perform problem management to ensure problems are addressed in a timely fashion.
  </li>
  <li>
   Document service-related issues and proposed resolutions for inclusion in the ITCS knowledge base.
  </li>
  <li>
   Manage incidents, Problems, and Service Requests.  Use standard ITSM ticket system (example CA Service Delivery ) for handling tickets.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Education
  </li>
  <li>
   High school diploma or GED (minimum requirement)
  </li>
  <li>
   Associate degree in IT, Computer Science, or related field (preferred but not required)
  </li>
  <li>
   Technical Skills
  </li>
  <li>
   Basic understanding of computer hardware (e.g., desktops, laptops, peripherals)
  </li>
  <li>
   Familiarity with operating systems
  </li>
  <li>
   Windows (most common)
   <br/>
   <br/>
  </li>
 </ul>
 Understanding of troubleshooting steps, including:
 <br/>
 <br/>
 <ul>
  <li>
   Software installation / uninstallation
  </li>
  <li>
   Password resets
  </li>
  <li>
   Network connectivity issues
  </li>
  <li>
   Printer issues
   <br/>
   <br/>
  </li>
 </ul>
 Knowledge of common applications, such as:
 <br/>
 <br/>
 <ul>
  <li>
   Microsoft 365 (Outlook, Word, Teams, OneDrive)
  </li>
  <li>
   Web browsers
  </li>
  <li>
   VPN clients
  </li>
  <li>
   Customer Service Skills
  </li>
  <li>
   Strong communication skills
  </li>
  <li>
   Ability to explain technical issues in simple, clear language
  </li>
  <li>
   Patience and professionalism
  </li>
  <li>
   Experience in customer service (retail, call center, etc.) is often acceptable if no IT experience
  </li>
  <li>
   Soft Skills
  </li>
  <li>
   Problem-solving mindset
  </li>
  <li>
   Attention to detail
  </li>
  <li>
   Ability to follow standard operating procedures (SOPs)
  </li>
  <li>
   Organizational skills and ability to document tickets clearly
  </li>
  <li>
   Experience
   <br/>
   <br/>
  </li>
 </ul>
 0&ndash;1 year of IT + basic technical competency
 <br/>
 <br/>
 <strong>
  Preferred Qualifications:
  <br/>
  <br/>
 </strong>
 <strong>
  Certifications (Often Preferred, Not Required)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   CompTIA A+ &ndash; the most recognized entry ‑ level IT certification
  </li>
  <li>
   CompTIA IT Fundamentals (ITF+) &ndash; great for beginners
  </li>
  <li>
   Microsoft 365 Certified: Fundamentals &ndash; helpful for MS-based environments
  </li>
  <li>
   HDI Customer Service Representative &ndash; customer support&ndash;specific credential
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!
  <br/>
  <br/>
 </strong>
 <strong>
  Our Profile:
  <br/>
  <br/>
 </strong>
 We are an IT company with a unique mission&mdash;to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them.
 <strong>
  Learn More
 </strong>
 <strong>
  .
  <br/>
  <br/>
 </strong>
 NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation.
 <strong>
  Learn More
 </strong>
 about our Benefits and Culture!
 <br/>
 <br/>
 #NAI #DICE
</div>


Help Desk Specialist I

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