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helpdesk technician

Personified

<div>
 <p>
  <strong>
   Who We Are
  </strong>
 </p>
 <p>
  We&rsquo;re Personified: a managed IT + cybersecurity services provider for campaigns, non-profits, and mission-aligned organizations. Our mission is to lead technology and security programs for our clients, enabling them to focus on their mission-critical work.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We act as an extension of our client teams &mdash; we handle all the responsibilities a traditional internal IT team would. We&rsquo;re in our clients&rsquo; Slacks, we&rsquo;re on a first-name basis with them (and their pets), we&rsquo;re new hires&rsquo; first point of contact, and we&rsquo;re the first stop for tech and cybersecurity issues. We aim to build trust, and we leverage this to keep the bad actors out.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are looking for top talent as we continue to scale our team.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
  The Client Support Technician full-time role assists in running day-to-day technology operations for our clients, with a focus on helpdesk ticket response via email and Slack.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Client Support Technician is responsible for the configuration, implementation, and maintenance of various technologies managed by Personified on behalf of our clients. This role focuses on the administration and support of: client Saas platforms such as Google Workspace, Microsoft 365, Slack, Zoom, Dropbox, Adobe Creative Cloud, 1Password, LastPass, etc.; macOS, Windows, ChromeOS, iOS, and Android operating systems and associated hardware; a variety of endpoint detection and response (EDR) and universal endpoint management (UEM) platforms.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Additionally, the role involves supporting client-owned technology on site in client office locations in the
   <u>
    DC, Maryland, Virginia (DMV) region
   </u>
   . This position does require onsite visits for client projects, such as setting up or troubleshooting conference room equipment and other managed devices
   <u>
    3 to 5 days a week
   </u>
   .
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The ideal candidate is technically fluent in the modern IT stack, has impeccable customer service skills, has the ability to break down complex technical concepts into understandable language, is highly responsive, and is able to maintain a calm demeanor in stressful situations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This position reports to the Client Support Manager, Field &amp; Warehouse. Our team works across various communication platforms, including Slack, a ticketing system, and video calls, to coordinate and stay in touch throughout the day.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Client Support Technician Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Solving end user issues quickly and efficiently, with a strong emphasis on providing a great service experience throughout the issue resolution process - leveraging video conferencing and phone support as needed
  </li>
  <li>
   Responding to tickets, and maintaining ticket system and service notes to identify chronic problem areas and measure program effectiveness
  </li>
  <li>
   Performing deep-dive troubleshooting across Windows/Mac OS, network, and SaaS platforms.
  </li>
  <li>
   Assisting with tool migrations and rollouts
  </li>
  <li>
   Investigating phishing reports, suspicious logins, and endpoint alerts
  </li>
  <li>
   Supporting SSO, MFA, conditional access, and identity governance controls
  </li>
  <li>
   Creating and maintaining documentation of IT procedures and policies
  </li>
  <li>
   Installing, configuring, and mentoring end users on client-approved software
  </li>
  <li>
   Maintaining and coordinating regular IT training sessions with new client staff
  </li>
  <li>
   Assisting in improving existing IT automation tools and workflows
  </li>
  <li>
   Removing Adware, Spyware, and Viruses as detected on client hardware
  </li>
  <li>
   Coordinating with client HR / Ops staff to set up accounts and workstations for new personnel
  </li>
  <li>
   Willingness to work outside of normal business hours as required
  </li>
  <li>
   Willingness to travel as required
  </li>
  <li>
   Other duties as needed
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Experience/Traits
  <em>
   necessary
  </em>
  to succeed in this role at Personified:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   At least 2 years of Mac &amp; Windows help desk experience, or 3+ years of experience in customer facing, sys-admin, or similar roles
  </li>
  <li>
   We are seeking an individual with IT knowledge who is trustworthy, responsive, and eager to learn.
  </li>
  <li>
   The candidate must be comfortable interacting with end users as their primary responsibility and have a track record of proven customer service success.
  </li>
  <li>
   Experience in a customer-facing role, and a track record of providing great customer/client experiences.
  </li>
  <li>
   Previous experience supporting Google Workspace and macOS in a fast-paced environment, Microsoft 365 and PC support, and experience at an organization that used Slack as its primary communication tool are a plus.
  </li>
  <li>
   It&rsquo;s important that the individual who fills this role is a self-starter, knows how to do the research, and can pick up new systems and technical concepts quickly.
  </li>
  <li>
   Ability to establish and maintain key relationships with the internal team, and diverse stakeholders and partners.
  </li>
  <li>
   Willingness to work outside of normal business hours as required.
  </li>
  <li>
   Willingness to travel as required.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Benefits
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Healthcare packages contributed to by Personified
  </li>
  <li>
   Generous paid time off benefit
  </li>
  <li>
   Optional 401K matched by Personified
  </li>
  <li>
   Cell phone stipend
  </li>
  <li>
   Annual Learning and Development stipend
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Commitment to DEI
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Personified's mission is to help advance the progressive movement. Diversity, equity, and inclusion are at the core of that mission. We value varied perspectives in working to build a more inclusive world and workplace. We believe in the power of diversity, and as we grow as a company, we are committed to creating an environment that promotes an inclusive culture and invites people of all backgrounds to join us.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Our commitment to these values is unwavering, and we strive to create and maintain a working environment that is inclusive, equitable, and welcoming.
 </p>
</div>


Client Support Technician

Urban Land Institute

<div>
 The Urban Land Institute (ULI) is a 501(c)(3) nonprofit research and education organization supported by its members. Founded in 1936, the Institute has more than 48,000 members worldwide representing the entire spectrum of land use and real estate development disciplines, working in private enterprise and public service. As the preeminent, multidisciplinary real estate forum, ULI facilitates the open exchange of ideas, information, and experience among local, regional, national, and international industry leaders and policy makers dedicated to creating better places. The mission of ULI is to shape the future of the built environment for transformative impact in communities worldwide.
 <br/>
 <br/>
 <strong>
  POSITION SUMMARY:
  <br/>
  <br/>
 </strong>
 This role is the primary day-to-day IT support contact for ULI staff. The Junior Systems Administrator serves as the frontline helpdesk and triage point, resolving common technical issues, coordinating tickets, and ensuring staff receive clear and friendly technology support.
 <br/>
 <br/>
 While the role includes exposure to Azure and enterprise systems, success is driven by organization, communication, and customer service skills. This position is ideal for an early-career IT professional who enjoys helping people and wants to grow into systems administration over time.
 <br/>
 <br/>
 <strong>
  ESSENTIAL RESPONSIBILITIES:
  <br/>
  <br/>
 </strong>
 <strong>
  Frontline Support &amp; Staff Interaction
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide frontline technical support to ULI staff via ServiceNow, ensuring tickets are documented, prioritized, and resolved in a timely manner.
  </li>
  <li>
   Serve as a visible, in-office IT presence and trusted point of contact for staff support needs.
  </li>
  <li>
   Troubleshoot and resolve common hardware and software issues (laptops, monitors, docking stations, printers, conference rooms).
  </li>
  <li>
   Provide onsite IT support for major ULI regional meetings and events as needed.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Onboarding, Access &amp; Daily IT Operations
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provision and deprovision user accounts, equipment, and access during onboarding and offboarding, including:
  </li>
  <ul>
   <li>
    Active Directory and Azure Active Directory
   </li>
   <li>
    Microsoft 365 and Single Sign-On (SSO)
   </li>
  </ul>
  <li>
   Manage the lifecycle of Dell and Apple laptops, including imaging, deployment, troubleshooting, and retirement.
  </li>
  <li>
   Assist with new-hire IT orientation and occasional staff training sessions.
  </li>
  <li>
   Maintain user-facing documentation and contribute to staff training materials.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Coordination &amp; Team Collaboration
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Coordinate and triage requests to appropriate IT teams and specialists when escalation is required.
  </li>
  <li>
   Work with Network Administrators to ensure laptops are patched, secure, and operating effectively using Intune or similar tools.
  </li>
  <li>
   Coordinate with technology vendors and consultants as needed.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Systems Exposure &amp; Technical Development
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assist with administration and maintenance of ULI&rsquo;s Microsoft Azure environment, including virtual machines and storage.
  </li>
  <li>
   Support backup and recovery processes under guidance from senior IT staff.
  </li>
  <li>
   Assist the Network Security Engineer with investigating and responding to security alerts and incidents.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Supervisory Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   May coordinate or oversee work performed by external consultants
  </li>
  <li>
   No direct staff supervision.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Internal Relationships
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Works closely with staff across all ULI departments, regional offices, district councils, and national councils.
  </li>
  <li>
   Collaborates daily with members of the global IT team.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  External Relationships
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Technology vendors
  </li>
  <li>
   Technology consultants
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  MINIMUM QUALIFICATIONS:
  <br/>
  <br/>
 </strong>
 <strong>
  Technical Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Working knowledge of:
  </li>
  <ul>
   <li>
    Windows 10/11
   </li>
   <li>
    macOS and iOS
   </li>
   <li>
    Microsoft 365 applications
   </li>
   <li>
    Active Directory and Azure Active Directory
   </li>
   <li>
    Exposure to cloud platforms (Azure, AWS, or Google Workspace) preferred but not required
   </li>
  </ul>
  <li>
   Experience with:
  </li>
  <ul>
   <li>
    ServiceNow or a comparable IT service management platform
   </li>
   <li>
    Microsoft Intune or similar device management tools
   </li>
  </ul>
  <li>
   Proven ability to troubleshoot common hardware and software issues on both Windows and Mac systems.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Professional Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong interpersonal and customer-service skills; comfortable being the &ldquo;face of IT.&rdquo;
  </li>
  <li>
   Clear verbal and written communication skills.
  </li>
  <li>
   Demonstrated ability to organize and prioritize multiple requests in a fast-paced support environment
  </li>
  <li>
   Ability to manage multiple priorities and adapt to changing demands.
  </li>
  <li>
   Comfortable working independently while collaborating as part of a global team.
  </li>
  <li>
   Maintains professionalism in high-volume or high-pressure situations.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Approximately 1&ndash;3 years of IT support experience or equivalent hands-on experience providing technical support.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  PREFERRED QUALIFICATIONS:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience with SolarWinds or similar monitoring software.
  </li>
  <li>
   Technology certifications are a plus (CompTIA, Microsoft, Cisco)
  </li>
  <li>
   Bachelor&rsquo;s degree or equivalent work experience.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  WORKING CONDITIONS:
  <br/>
  <br/>
 </strong>
 The Urban Land Institute (ULI) is committed to shaping the future of the built environment for transformative impact in communities worldwide, and we embrace our core values of integrity, collaboration, inclusion, and excellence in service to our members. In alignment with the Board of Directors&rsquo; strong commitment to in-person collaboration, our roles require regular on-site presence to foster teamwork, innovation, and organizational effectiveness. ULI&rsquo;s primary workplace remains its offices, where in-person collaboration supports our mission and service to members.
 <br/>
 <br/>
 <strong>
  COMPENSATION:
  <br/>
  <br/>
 </strong>
 The salary range for this position is $55,781 to $66,625. Actual compensation will be based on experience, education, skills, and other job-related factors. This role is part of ULI&rsquo;s comprehensive compensation package, which includes competitive benefits.
 <br/>
 <br/>
 <strong>
  APPLICATION INSTRUCTIONS:
  <br/>
  <br/>
 </strong>
 ULI has a robust benefits package that includes health, dental, and life insurance; vacation leave; and a retirement plan. Compensation is commensurate with experience. For more information, click here .
 <br/>
 <br/>
 To apply, please follow the link below. Please submit a r&eacute;sum&eacute; and a letter of interest.
 <br/>
 <br/>
 ULI is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion/creed, sex, national origin, disability, genetic information, pregnancy, veteran or active military status, non-citizenship or citizenship status, arrest or conviction record, credit history, salary history, caregiver status, sexual orientation, gender identity, marital or partnership status, familial status, unemployment status, status as a victim of domestic violence or sexual violence, or any other status protected by applicable law.
 <br/>
 <br/>
 EOE/m/f/d/v. No relocation reimbursement is offered at this time.
</div>


Junior Systems Administrator

VTG Defense

<div>Overview:
<div>
VTG is seeking a <b>Systems Analyst</b> to provide on-site IT support to the Navy's Activity Chief Information Officer (ACIO) office at the <b>Washington Navy Yard</b>. This is an onsite role. The IT Helpdesk Analyst will have a strong understanding of IT helpdesk operations, including troubleshooting Navy Marine Corps Intranet (NMCI)-related issues, supporting telecommunications, and maintaining asset inventory. This role requires proactive problem-solving, adherence to established standard operating procedures, and the ability to escalate complex issues effectively.</div><br>
<div></div>
Responsibilities:
<ul><li>Serve as a primary point of contact for NAVSEA HQ users, providing Tier 1 and Tier 2 IT support.</li><li>
Document and troubleshoot NMCI-related computer issues; liaise with NMCI Helpdesk for ticket creation and resolution.</li><li>
Provide SIPR tablet / surface pro configuration and telecommunications support to NAVSEA HQ personnel.
</li><li>Assist with the setup, installation, and configuration of hardware and peripherals.</li><li>
Maintain accurate NMCI asset inventory for NAVSEA HQ, including tracking and reporting.</li><li>
Organize and oversee hardware inventory management.</li><li>
Support ACIO with data call inputs and compliance reporting.</li><li>
Manage user accounts, service requests, and access permissions within Navy IT systems.</li><li>
Clearly articulate technical issues and propose effective resolutions.</li><li>
Perform additional duties as assigned in support of IT operations.</li></ul>
Qualifications:
<div><b>
Required skills:</b></div><ul><li>
5+ years of relevant experience.</li><li>
Must have and maintain an active DoD Secret clearance.</li><li>
Strong written and verbal communication skills.</li><li>
CompTIA Security+ certification.</li><li>
Experience supporting NMCI or other DoD IT systems.</li><li>
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).</li><li>
Ability to obtain and maintain a DoD Secret Clearance.</li><li>
Excellent customer service skills with a proactive approach.</li><li>
Strong attention to detail and organizational skills.</li></ul><div><b>
Preferred Skills:</b></div><ul><li>
Veterans are strongly encouraged to apply.</li><li>
Bachelor&rsquo;s in Information Technology, cybersecurity, or similar field.</li><li>
Current CompTIA GSEC certification.</li><li>
Experience managing IT assets and troubleshooting Navy IT infrastructure.</li><li>
Familiarity with ServiceNow or similar IT Service Management (ITSM) platforms.</li></ul></div>

Systems Analyst

Connsci

<div>
 Connsci is seeking an IT Help Desk Technician to provide Tier I and Tier II end-user support for a federal agency. This role supports daily IT operations by resolving incidents, managing service requests, and assisting users with enterprise systems, applications, and devices across the environment.
 <br/>
 <br/>
 <strong>
  In This Role You Can Expect To
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serve as the initial point of contact for IT incidents and service requests through the enterprise IT Service Management (ITSM) platform, telephone, email, or in-person support.
  </li>
  <li>
   Monitor and resolve Tier I and Tier II service desk tickets using ServiceNow or a similar ITSM platform.
  </li>
  <li>
   Troubleshoot hardware, software, operating system, and peripheral issues affecting desktops, laptops, mobile devices, and printers.
  </li>
  <li>
   Provide support for enterprise applications including Microsoft 365, Windows operating systems, web browsers, and collaboration tools.
  </li>
  <li>
   Assist with identity and access issues including password resets, account unlocks, MFA troubleshooting, and Active Directory / Entra ID account administration.
  </li>
  <li>
   Support wired, wireless, VPN, and remote connectivity issues.
  </li>
  <li>
   Provide basic support for conference room technology and Video Teleconferencing (VTC) systems.
  </li>
  <li>
   Install and configure workstation hardware, operating systems, and approved software.
  </li>
  <li>
   Document incidents, troubleshooting steps, and resolutions within the ITSM platform.
  </li>
  <li>
   Escalate complex technical issues to Tier III engineering or infrastructure teams when required.
  </li>
  <li>
   Assist with user onboarding/offboarding, workstation deployments, and IT asset tracking.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Basic Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma or equivalent required
  </li>
  <li>
   Minimum of 2 years of experience supporting IT Service Desk or Help Desk operations.
  </li>
  <li>
   CompTIA Security+, CompTIA A+, or equivalent certification.
  </li>
  <li>
   At least 1 year of experience with an IT Service Management/ticketing system such as ServiceNow.
  </li>
  <li>
   Knowledge of Microsoft 365, Windows OS, and Active Directory / Entra ID user administration.
  </li>
  <li>
   Current Top Secret, DOE Q, or Public Trust High Risk Tier 4 clearance
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree
  </li>
  <li>
   Familiarity with VPN, remote access technologies, and mobile device management platforms.
  </li>
  <li>
   Experience supporting conference room technology or VTC systems.
  </li>
  <li>
   Knowledge of IT asset management and device lifecycle processes.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Connsci
  <br/>
  <br/>
 </strong>
 At Connsci, our mission is to be a trusted strategic partner for our clients, helping them achieve impactful results by addressing mission-critical issues that affect their bottom line. We recognize the importance of customizing our services to best fit our clients' needs and understanding what it takes to propel their organizations forward. By implementing industry-leading best practices and leveraging our multifaceted experience and expertise, we deliver services that are essential for any organization aiming to reach its goals.
 <br/>
 <br/>
 <strong>
  What You Can Expect
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Collaboration and Innovation: Work in an environment where collaboration and innovation are key. You'll have the opportunity to contribute to projects that make a real difference for our clients.
  </li>
  <li>
   Professional Growth: Be part of a team that values professional development. We offer opportunities for growth and advancement, allowing you to enhance your skills and career.
  </li>
  <li>
   Impactful Work: Engage in meaningful work that addresses mission-critical issues and supports organizations in achieving their goals.
   <br/>
   <br/>
  </li>
 </ul>
 By joining Connsci, you'll become part of a dedicated team that is committed to delivering strategic, impactful solutions tailored to our clients' unique needs, enabling them to achieve their goals with confidence and efficiency. If you're passionate about cybersecurity and IT services, and eager to contribute to a dynamic team, we encourage you to explore opportunities with us.
 <br/>
 <br/>
 At this time, Connsci will not sponsor a new applicant for employment authorization for this position.
 <br/>
 <br/>
 Connsci is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
 <br/>
 <br/>
 This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Connsci makes hiring decisions based solely on qualifications, merit, and business needs at the time.
 <br/>
 <br/>
 Salary: $55000 - $68000 per year
</div>


IT Help Desk Technician (Clearance Required)

General Dynamics Information Technology

<p></p><div><div><div><p>Your Impact</p><p>
Own your opportunity to serve as a critical component of our nation&rsquo;s safety and security. Make an impact by using your expertise to protect our country from threats.</p><p>
Job Description</p><div><p>
GDIT is seeking a Help Desk Specialist for 24x7x365 service desk support for a Federal customer in Washington, DC. This position is under an IT modernization and sustainment program within a component agency of the Department of Homeland Security (DHS). This position will report directly to the Service Desk Manager or a Shift Lead. In order to more effectively achieve its mission objectives, the component agency must provide technical support to end users to ensure systems are operating with optimal performance, security, and usability. The candidate will conduct all necessary technical Service Desk support activities to ensure systems are strong, robust, and perform up to standard.</p><p></p><p>
The work shift is Wednesday - Sunday, 3:00pm -1130pm and candidate must be onsite</p><p></p><p>
The work location is near Gallery Place Metro station or Metro Center in Washington, DC.</p><p></p><p>
 HOW JOB TITLE WILL MAKE AN IMPACT</p><ul><li>
The Help Desk Specialist will: Provide user support and customer service on company supported computer applications and platforms, use a ticketing system (ServiceNow) to document and create all incoming Incident and Service Requests, troubleshoot issues and advise on appropriate action, ensure prompt resolution of issues, escalate issues to Tier 2 or shift lead, track all issues to closure, respond to user requests via phone and email.</li></ul><p></p><p>
 WHAT YOU&rsquo;LL NEED TO SUCCEED</p><ul><li>
The applicant must have a technical background</li><li>
Experience working on service desk teams supporting IT services (Desired)</li><li>
Experience in working with a ticketing system, such as Remedy, SCSM, ServiceNow, etc&hellip; (Desired)</li><li>
The ability to resolve technical and other types of issues with little oversight</li><li>
Strong oral and written communications skills</li><li>
Technical certifications (Desired)</li><li>
3 years relevant experience with an Associates degree or in lieu of a degree is acceptable</li><li>
Technical degree preferred</li><li>
Contract requires US Citizenship and the candidate must be able to obtain a public trust.</li></ul><p></p><p>
GDIT IS YOUR PLACE:</p><ul><li>
401K with company match</li><li>
Comprehensive health and wellness packages</li><li>
Internal mobility team dedicated to helping you own your career</li><li>
Professional growth opportunities including paid education and certifications</li><li>
Cutting-edge technology you can learn from</li><li>
Rest and recharge with paid vacation and holidays</li></ul><p></p>
</div></div><div><div><div><p>Work Requirements</p></div></div><div></div><div><div>
Years of Experience<div>
4 + years of related experience</div><ul><li>may vary based on technical training, certification(s), <i>or</i> degree</li></ul></div><div></div><div>
Certification<p>
Azure Fundamentals (AZ-900) - Microsoft - Microsoft</p><p>
CompTIA - Security+ - CompTIA - CompTIA</p><p>
ITIL Foundation - ITIL - ITIL</p></div><div></div><div>
Travel Required<div>
None</div></div><div></div><div>
Citizenship<div>
U.S. Citizenship Required</div></div></div></div></div><div><p>
Salary and Benefit Information</p><div>
The likely hourly rate for this position is between $25.63 - $28.75. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.<br>
View information about benefits and our total rewards program.</div><p>
About Our Work</p><div>
We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.</div><div>
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.</div><div><i>
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans</i></div></div></div>

Help Desk Technical Support - Shift Wednesday - Sunday, 3:00pm -11:30pm- US Citizenship required

Ignite IT

<div>
 Ignite IT is seeking a Tier 2 Desk Side Support Specialist to provide technical and administrative support for IT operations in Washington, DC. The ideal candidate will have a Bachelor's degree, 3+ years of experience supporting business, technical, and IT personnel, and a proven record of reliability and professionalism. This position combines hands-on IT systems support with administrative coordination to ensure efficient daily operations and project success.
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide Tier 2 desk side and remote support for end-user systems, peripherals, and network connectivity
  </li>
  <li>
   Diagnose and resolve complex issues involving Windows OS, Active Directory, AVD performance, SCCM client health, BitLocker recovery, and Intune-managed devices
  </li>
  <li>
   Perform system imaging, patch deployment, and configuration management using SCCM and Intune
  </li>
  <li>
   Manage user accounts, permissions, and group policies in Microsoft 365 and Active Directory
  </li>
  <li>
   Collaborate with Tier 3 and Infrastructure teams for escalation and advanced troubleshooting
  </li>
  <li>
   Perform administrative and clerical tasks to support IT operations and project activities
  </li>
  <li>
   Maintain and organize project files, reports, and technical documentation both electronically and manually
  </li>
  <li>
   Schedule and coordinate meetings, prepare agendas, and record minutes and action items
  </li>
  <li>
   Draft and edit correspondence, project reports, and technical briefings based on notes or verbal direction
  </li>
  <li>
   Create and maintain spreadsheets for budgeting, cost tracking, and project status updates
  </li>
  <li>
   Manage office calendars, meeting logistics, and travel arrangements for staff
  </li>
  <li>
   Support IT-related data entry, record management, and non-technical documentation tasks
  </li>
  <li>
   Monitor IT asset inventory and assist with procurement tracking
  </li>
  <li>
   Ensure compliance with IT security policies, standards, and procedures
  </li>
  <li>
   Mentor junior administrative and technical personnel as required
  </li>
  <li>
   Handle sensitive or classified materials with discretion and accuracy
  </li>
  <li>
   Provide word processing, spreadsheet, and database support for IT teams
  </li>
  <li>
   Contribute to the improvement of administrative workflows and technical support processes
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Associate's degree in Information Technology, Computer Science, or a related discipline
  </li>
  <li>
   3+ years of progressively responsible experience in IT support and administrative roles
  </li>
  <li>
   Proficiency with Microsoft Office Suite, SharePoint, and IT management tools (SCCM, Intune, Active Directory)
  </li>
  <li>
   Preferred certifications: CompTIA Security+ and/or Microsoft Certified: Endpoint Administrator Associate
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   401(k) with matching and 100% Vested
  </li>
  <li>
   Health Insurance - 3 plans to select from
  </li>
  <li>
   Dental insurance
  </li>
  <li>
   Vision Insurance
  </li>
  <li>
   Health savings account
  </li>
  <li>
   Life insurance
  </li>
  <li>
   Short Term Disability
  </li>
  <li>
   Long Term Disability
  </li>
  <li>
   AD&amp;D
  </li>
  <li>
   Paid time off
  </li>
  <li>
   Professional development assistance
  </li>
  <li>
   Training
  </li>
  <li>
   Tuition reimbursement
  </li>
  <li>
   Flexible schedule
  </li>
  <li>
   Flexible spending account
  </li>
  <li>
   Referral program
  </li>
  <li>
   Paid Legal Plan
  </li>
  <li>
   and more...
   <br/>
   <br/>
  </li>
 </ul>
 Ignite IT is an Equal Employment Opportunity/Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, Veteran status, sexual orientation, or other protected characteristic. In accordance with EO 13665 Final Rule, Ignite IT will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
 <br/>
 <br/>
 Applicants selected must be able to obtain and maintain a federal government clearance.
</div>


Tier 2 Service Desk Technician

<p></p><div><div><div><p>Your Impact</p><p>
Own your opportunity to serve as a critical component of our nation&rsquo;s safety and security. Make an impact by using your expertise to protect our country from threats.</p><p>
Job Description</p><div><p>
GDIT is seeking a Help Desk Specialist for 24x7x365 service desk support for a Federal customer in Washington, DC. This position is under an IT modernization and sustainment program within a component agency of the Department of Homeland Security (DHS). This position will report directly to the Service Desk Manager or a Shift Lead. In order to more effectively achieve its mission objectives, the component agency must provide technical support to end users to ensure systems are operating with optimal performance, security, and usability. The candidate will conduct all necessary technical Service Desk support activities to ensure systems are strong, robust, and perform up to standard.</p><p></p><p>
The work hours for this position is 11:00pm - 7:30am Sunday - Thursday and candidate must be onsite</p><p></p><p>
The work location is near Gallery Place Metro station or Metro Center in Washington, DC. Candidate must be able to work onsite</p><p></p><p>
 HOW JOB TITLE WILL MAKE AN IMPACT</p><ul><li>
The Help Desk Specialist will: Provide user support and customer service on company supported computer applications and platforms, use a ticketing system (ServiceNow) to document and create all incoming Incident and Service Requests, troubleshoot issues and advise on appropriate action, ensure prompt resolution of issues, escalate issues to Tier 2 or shift lead, track all issues to closure, respond to user requests via phone and email.</li></ul><p></p><p>
 WHAT YOU&rsquo;LL NEED TO SUCCEED</p><ul><li>
The applicant must have a technical background</li><li>
Experience working on service desk teams supporting IT services (Desired)</li><li>
Experience in working with a ticketing system, such as Remedy, SCSM, ServiceNow, etc&hellip; (Desired)</li><li>
The ability to resolve technical and other types of issues with little oversight</li><li>
Strong oral and written communications skills</li><li>
Technical certifications (Desired)</li><li>
3 years relevant experience with an Associates degree or in lieu of a degree is acceptable</li><li>
Technical degree preferred</li><li>
Contract requires US Citizenship and the candidate must be able to obtain a public trust.</li></ul><p></p><p>
GDIT IS YOUR PLACE:</p><ul><li>
401K with company match</li><li>
Comprehensive health and wellness packages</li><li>
Internal mobility team dedicated to helping you own your career</li><li>
Professional growth opportunities including paid education and certifications</li><li>
Cutting-edge technology you can learn from</li><li>
Rest and recharge with paid vacation and holidays</li></ul><p></p>
</div></div><div><div><div><p>Work Requirements</p></div></div><div></div><div><div>
Years of Experience<div>
4 + years of related experience</div><ul><li>may vary based on technical training, certification(s), <i>or</i> degree</li></ul></div><div></div><div>
Certification<p>
ITIL Foundation - ITIL - ITIL</p><p>
CompTIA - Security+ - CompTIA - CompTIA</p><p>
Azure Fundamentals (AZ-900) - Microsoft - Microsoft</p></div><div></div><div>
Travel Required<div>
None</div></div><div></div><div>
Citizenship<div>
U.S. Citizenship Required</div></div></div></div></div><div><p>
Salary and Benefit Information</p><div>
The likely hourly rate for this position is between $25.63 - $29.90. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.<br>
View information about benefits and our total rewards program.</div><p>
About Our Work</p><div>
We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.</div><div>
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.</div><div><i>
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans</i></div></div></div>

Help Desk Technical Support - Shift 11:00pm - 7:30am Sunday - Thursday - Secret or TS preferred

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