assistant manager

duty manager – club management Jobs in Cairo

duty manager – club management

hotel operations specialist Jobs in Cairo

hotel operations specialist

housekeeping coordinator

housekeeping manager

hospitality manager

Al Marasem Group

<div>
 
 As a Duty Manager, you will be responsible for managing the day-to-day operations of the
 
 clubhouse
 
 , ensuring an outstanding guest experience, smooth coordination between departments, and maintaining high standards of service, safety, and facility presentation.
 
 
 
 Your responsibilities will encompass the following key areas:
 
 
 
 
 Operational Management:
 
 
 <ul>
 <li>
 Supervise all clubhouse operations, including reception, housekeeping, F&amp;B, sports, and leisure activities.
 </li>
 <li>
 Ensure that all club facilities are clean, safe, and operating efficiently.
 </li>
 <li>
 Monitor staff performance and ensure adherence to company policies and service standards.
 </li>
 </ul>
 
 
 Customer Service &amp; Experience:
 
 
 <ul>
 <li>
 Handle member inquiries, feedback, and complaints professionally and promptly.
 </li>
 <li>
 Maintain a strong presence in public areas to ensure guest satisfaction.
 </li>
 <li>
 Coordinate member events, activities, and functions within the clubhouse.
 </li>
 </ul>
 
 
 Team Leadership:
 
 
 <ul>
 <li>
 Lead and motivate clubhouse staff to deliver top-quality service.
 </li>
 <li>
 Organize training sessions to enhance team performance and service delivery.
 </li>
 </ul>
 
 
 Administrative Duties:
 
 
 <ul>
 <li>
 Oversee daily reports, shift schedules, and inventory management.
 </li>
 <li>
 Ensure compliance with safety, hygiene, and maintenance procedures.
 </li>
 <li>
 Liaise with contractors and suppliers for maintenance and operational needs.
 </li>
 </ul>
 
 
 Financial &amp; Resource Control:
 
 
 <ul>
 <li>
 Support in managing budgets, expenses, and resource allocation.
 </li>
 <li>
 Monitor operational costs and identify areas for efficiency improvement.
 </li>
 </ul>
 
 
 
 
 
 To excel in this role, candidates should possess the following qualifications and attributes
 
 :
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Hospitality Management, Business Administration, or related field
 
 .
 </li>
 <li>
 
 10 - 15 years
 
 of experience in club or hospitality management, preferably within a real estate or community setting.
 </li>
 <li>
 Strong leadership and communication skills.
 </li>
 <li>
 Excellent problem-solving and organizational abilities.
 </li>
 <li>
 Proficiency in MS Office and facility management systems.
 </li>
 <li>
 Customer-oriented mindset with attention to detail and service excellence.
 </li>
 </ul>
 
 
</div>

Duty Manager – Club Management

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25167808
 
 
 
 Job Category
 
 Housekeeping &amp; Laundry
 
 
 
 Location
 
 Cairo Marriott Hotel &amp; Omar Khayyam Casino, 16 Saray El Gezira Street, Cairo, Egypt, Egypt, 11211VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 2 years experience in the housekeeping or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Managing Housekeeping Operations and Budgets
 
 
 
 <ul>
 <li>
 Verifies guest room status is communicated to the Front Desk in a timely and efficient manner.
 </li>
 <li>
 Inspects guestrooms on a daily basis.
 </li>
 <li>
 Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
 </li>
 <li>
 Inventories stock to verify adequate supplies.
 </li>
 <li>
 Supports and supervises an effective inspection program for all guestrooms and public space.
 </li>
 <li>
 Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
 </li>
 <li>
 Verifies all employees have proper supplies, equipment and uniforms.
 </li>
 <li>
 Communicates areas that need attention to staff and follows up to verify understanding.
 </li>
 <li>
 Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures.
 </li>
 <li>
 Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
 
 
 </li>
 </ul>
 
 Conducting Human Resources Activities
 
 
 
 <ul>
 <li>
 Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
 </li>
 <li>
 Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them.
 </li>
 <li>
 Schedules employees to business demands and for tracks employee time and attendance.
 </li>
 <li>
 Verifies employees understand expectations and parameters.
 </li>
 <li>
 Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
 </li>
 <li>
 Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.
 </li>
 <li>
 Observes service behaviors of employees and provides feedback to individuals.
 </li>
 <li>
 Verifies employee recognition is taking place on all shifts.
 </li>
 <li>
 Participates in an on-going employee recognition program.
 </li>
 <li>
 Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
 </li>
 <li>
 Participates in employee progressive discipline procedures.
 </li>
 <li>
 Celebrates successes and publicly recognizes the contributions of team members.
 
 
 </li>
 </ul>
 
 Ensuring Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Sets a positive example for guest relations.
 </li>
 <li>
 Understands the brand's service culture.
 </li>
 <li>
 Participates in the development and implementation of corrective action plans to improve guest satisfaction.
 </li>
 <li>
 Empowers employees to provide excellent customer service.
 </li>
 <li>
 Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
 </li>
 <li>
 Responds to and handles guest problems and complaints.
 </li>
 <li>
 Strives to improve service performance.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Housekeeping Manager

Modon

<div>
 
 
 
 Job Purpose
 
 
 
 
 
 
 Plays a crucial role in driving HR excellence, business alignment, and organizational effectiveness by providing strategic leadership, guidance, and support to business leaders and HR professionals across the organization.
 
 
 
 
 
 By leveraging HR expertise, business acumen, and relationship-building skills, they help shape a high-performance culture and contribute to the achievement of business goals and objectives.
 
 
 
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in human resources, business administration, or a related field.
 </li>
 <li>
 Master of Business Administration (MBA), Master of Science in Human Resources Management (MSHRM) are preferred.
 </li>
 </ul>
 
 
 
 
 
 
 Experience
 
 
 
 <ul>
 <li>
 At least 10 years of experience in progressively responsible HR roles.
 </li>
 <li>
 
 Experience in hospitality is a must
 
 </li>
 </ul>
 
 
 
 
 
 
 Roles , Responsibilities, Duties
 
 
 
 
 
 Business Partnership and Relationship Management
 
 
 <ul>
 <li>
 Serve as a strategic advisor and business partner to senior leadership, department heads, and line managers, providing HR guidance, insights, and solutions to address business challenges and opportunities.
 </li>
 <li>
 Build and maintain strong relationships with key stakeholders, fostering collaboration, trust, and credibility across the organization.
 </li>
 </ul>
 
 
 
 
 
 Talent Management and Development
 
 
 <ul>
 <li>
 Lead talent management initiatives, including workforce planning, succession planning, talent acquisition, talent development, and performance management, to ensure the organization has the right talent in place to drive business growth and innovation.
 </li>
 <li>
 Partner with business leaders to identify talent gaps, develop talent pipelines, and implement strategies to attract, retain, and develop top talent.
 </li>
 </ul>
 
 
 
 
 
 Performance Management
 
 
 <ul>
 <li>
 Support the performance management process, including goal setting, performance reviews, and feedback mechanisms.
 </li>
 <li>
 Provide guidance to managers on addressing performance issues and implementing improvement plans.
 </li>
 </ul>
 
 
 
 
 
 Employee Relations and Engagement
 
 
 <ul>
 <li>
 Oversee employee relations activities, ensuring fair and consistent application of HR policies, procedures, and practices to promote a positive work environment and mitigate risks.
 </li>
 <li>
 Drive employee engagement initiatives, including employee feedback mechanisms, recognition programs, and cultural initiatives, to enhance employee satisfaction, morale, and retention.
 </li>
 </ul>
 
 
 
 
 
 HR Metrics and Analytics
 
 
 <ul>
 <li>
 Develop and utilize HR metrics, data, and analytics to measure the effectiveness of HR programs and initiatives, identify trends, and make data-driven recommendations for continuous improvement.
 </li>
 <li>
 Monitor key HR metrics such as turnover, retention, engagement, and productivity, providing insights and recommendations to senior leadership to inform decision-making.
 </li>
 </ul>
 
 
 
 
 
 Compliance and Risk Management
 
 
 <ul>
 <li>
 Ensure HR policies, practices, and processes are compliant with relevant laws, regulations, and industry standards, minimizing legal and compliance risks for the organization.
 </li>
 <li>
 Partner with legal and compliance teams to address employee relations issues, investigations, and other HR-related risks in a timely and effective manner.
 </li>
 </ul>
 
 
 
 
 
 Representation and Advocacy
 
 
 <ul>
 <li>
 Represent the HR function internally and externally, serving as an advocate for HR policies, practices, and initiatives that support employee well-being, diversity, equity, and inclusion.
 </li>
 <li>
 Participate in industry forums, conferences, and networking events to stay abreast of HR trends, best practices, and innovations, and to enhance the organization&rsquo;s reputation as an employer of choice.
 </li>
 </ul>
 
 
</div>

Human Resources Business Partner - Hospitality - Egypt

Hilton

<div>
 An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.
 
 
 
 What will I be doing?
 
 
 
 As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
 </li>
 <li>
 Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
 </li>
 <li>
 Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
 </li>
 <li>
 Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
 </li>
 <li>
 Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
 </li>
 <li>
 Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
 </li>
 <li>
 Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
 </li>
 <li>
 Maintain good communication and working relationships with all hotel departments
 </li>
 <li>
 Monitor staffing levels to meet cover business demands
 </li>
 <li>
 Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes
 </li>
 <li>
 Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures
 </li>
 <li>
 Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous supervisory experience in Front Office within the hotel/leisure/retail
 </li>
 <li>
 High level of IT proficiency
 </li>
 <li>
 High level of commercial awareness and sales capabilities
 </li>
 <li>
 Excellent leadership, interpersonal and communication skills
 </li>
 <li>
 Accountable and resilient
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Flexibility to respond to a variety of work situations
 </li>
 <li>
 Ability to work on your own and as part of a team
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Ramses
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Assistant Front Office Manager

<div>
 An Assistant Guest Service Manager supports the Reception Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
 
 
 
 What will I be doing?
 
 
 
 As an Assistant Guest Service Manager, you will support the Guest Service Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. An Assistant Guest Service Manager contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Assist with the overseeing of the entire Front Office operation to maintain high standards
 </li>
 <li>
 Seek Guest feedback and make operational improvements
 </li>
 <li>
 Ensure regular and important Guests are recognized and that the Reception department operates with a sales attitude and promotes the hotel brand's loyalty scheme
 </li>
 <li>
 Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
 </li>
 <li>
 Set Reception departmental targets and objectives, work schedules, budgets, policies, and procedures
 </li>
 <li>
 Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
 </li>
 <li>
 Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
 </li>
 <li>
 Maintain good communication and working relationships with all hotel departments
 </li>
 <li>
 Monitor staffing levels to meet cover business demands
 </li>
 <li>
 Manage staff performance issues in compliance with company policies and procedures
 </li>
 <li>
 Assist in the recruiting, managing, training and developing the Reception Team
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 </li>
 <li>
 Assist with other departments, as necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Assistant Guest Services Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous supervisory experience in Guest Services within the hotel/leisure/retail
 </li>
 <li>
 High level of IT proficiency
 </li>
 <li>
 High level of commercial awareness and sales capabilities
 </li>
 <li>
 Excellent leadership, interpersonal and communication skills
 </li>
 <li>
 Accountable and resilient
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Flexibility to respond to a variety of work situations
 </li>
 <li>
 Ability to work on your own and as part of a team
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Zamalek Residence
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Assistant Manager

<div>
 
 Waldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality.
 
 
 
 
 It's not just a job vacancy, we will help you elevate your career by offering a variety of learning &amp; development programs, career growth &amp; thousands of opportunities all around the world. Take the next step and be the star of your own success story!
 
 
 
 
 What we offer:
 
 
 
 Thriving work environment.
 
 
 Team members' special rates for Hilton hotels worldwide.
 
 
 Thousand opportunities for career growth and development.
 
 
 Comprehensive learning &amp; development programs that fits all fields.
 
 
 Opportunity to give back to the community and have a bigger social impact through Social Responsibility Hilton programs.
 
 
 
 Competitive Compensation And Benefits.
 
 
 
 Daily duty meal.
 
 
 Life insurance.
 
 
 
 What will I be doing?
 
 
 
 A Duty Manager, you will works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Occupy the hotel lobby and other public areas, particularly at busy times
 </li>
 <li>
 Engage Guests in conversation and provide general assistance
 </li>
 <li>
 Manage, record, and resolve promptly all Guest complaints
 </li>
 <li>
 Meet and greet VIP Guests and major corporate clients upon arrival
 </li>
 <li>
 Coordinate the services and special facilities provided to long-stay Guests
 </li>
 <li>
 Understand all credit procedures and ensure they are applied
 </li>
 <li>
 Stay current with all hotel products, services, policies and emergency procedures
 </li>
 <li>
 Monitor Guest satisfaction reports and implement actions to improve results
 </li>
 <li>
 Handle, record and follow through with management issues or emergencies that arise
 </li>
 <li>
 Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous supervisory experience in Front Office within hotels industry
 </li>
 <li>
 Good knowledge of Health and Safety and security procedures
 </li>
 <li>
 Excellent leadership skills and exceptional communication skills
 </li>
 <li>
 A passion for delivering exceptional levels of guest service
 </li>
 <li>
 Possess strong commercial acumen, with experience in increasing profitability in a tight market sector
 </li>
 <li>
 Experience in managing budgets, revenue proposals and forecasting results in a similar sized property
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Knowledge of ONQ Property Management System
 </li>
 <li>
 Previous experience in a luxury hotel environment
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Waldorf Astoria Cairo Heliopolis
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Waldorf Astoria Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Duty Manager - Waldorf Astoria Cairo Heliopolis

<div>
 
 Waldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality.
 
 
 
 
 It's not just a job vacancy, we will help you elevate your career by offering a variety of learning &amp; development programs, career growth &amp; thousands of opportunities all around the world. Take the next step and be the star of your own success story!
 
 
 
 
 What we offer:
 
 
 
 Thriving work environment.
 
 
 Team members' special rates for Hilton hotels worldwide.
 
 
 Thousand opportunities for career growth and development.
 
 
 Comprehensive learning &amp; development programs that fits all fields.
 
 
 Opportunity to give back to the community and have a bigger social impact through Social Responsibility Hilton programs.
 
 
 
 Competitive Compensation And Benefits.
 
 
 
 Daily duty meal.
 
 
 Life insurance.
 
 
 
 What will I be doing?
 
 
 
 As Front Office Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Achieve positive outcomes from Guest queries in a timely and efficient manner.
 </li>
 <li>
 Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
 </li>
 <li>
 Ensure that the Front Office Manager is kept fully aware of any relevant feedback from guests and, or, other departments
 </li>
 <li>
 Demonstrate a high level of customer service at all times
 </li>
 <li>
 Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
 </li>
 <li>
 Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
 </li>
 <li>
 Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
 </li>
 <li>
 Comply with hotel security, fire regulations and all health and safety legislation
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 </li>
 <li>
 Follow company brand standards
 </li>
 <li>
 Assist other departments, as necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Front Office Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous experience in a customer-focused industry
 </li>
 <li>
 Positive attitude and good communication skills
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Calm, efficient, and organized with great attention to detail
 </li>
 <li>
 Ability to multi-task while maintaining a positive attitude when working with a Guest
 </li>
 <li>
 Professional manner with an emphasis on hospitality and guest service
 </li>
 <li>
 Ability to work on your own and as part of a team
 </li>
 <li>
 Competent level of IT proficiency
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous experience using ONQ system
 </li>
 <li>
 Previous work experience in a luxury hotel enviroment
 </li>
 <li>
 Previous experience in cash handling
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Waldorf Astoria Cairo Heliopolis
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Waldorf Astoria Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Front Office Agent - Waldorf Astoria Cairo Heliopolis

Explore 359+ Hospitality manager in Cairo this November. Find roles across top companies and apply now to boost your career.