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hotel general manager

Wyndham Hotels & Resorts

<div>
 
 SUMMARY
 
 
 
 
 
 The role holder will contribute to the performance of the
 
 Wyndham Garden Riyadh Olaya
 
 hotel by leading the business forward from the front by leading by example. This role needs to ensure that at all times that the key stakeholders (Wyndham Hotels and Resorts/Ownership/Team members/Guests) are all satisfied.
 
 
 
 
 <ul>
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 Must be able to drive yield, profitability and excellence in service standards.
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 Hold property leadership team accountable for project execution, and guide their individual and professional development.
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 Build strong rapport with property owners through proactive and on-going communication; as well as keep them informed of brand initiatives and guest experience
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 </ul>
 
 
 
 
 It is not the intent of this job description to cover all aspects of the position but to highlight the most important areas of responsibility.
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 
 OPERATIONAL MANAGEMENT
 
 
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 Lead and oversee all hotel operations, including Front Office, Housekeeping, Food &amp; Beverage, Sales &amp; Marketing, Finance, and Engineering.
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 Ensure high standards of guest service and satisfaction in line with brand expectations.
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 Conduct daily property walks to ensure brand standards for cleanliness, safety, and appearance are maintained.
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 Oversee capital projects and ensure the physical asset is well-maintained and secure.
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 Lead the hotel team with a guest-centric approach, ensuring every guest interaction is exceptional.
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 Develop and execute the hotel&rsquo;s business plan to achieve and exceed operational and financial goals.
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 Prepare, review, and manage budgets, forecasts, and financial plans.
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 Monitor financial performance and ensure profitability by controlling costs, optimizing revenues, and implementing effective financial controls.
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 Review financial statements, reports, and KPIs regularly to make informed business decisions.
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 Approve expenditures and capital investments in accordance with hotel&rsquo;s policies.
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 Analyze financial statements, sales reports, and other performance data to identify areas for improvement and implement cost-control strategies.
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 Maximize profitability and return on investment for the hotel's ownership.
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 Drive sales and marketing strategies to maximize occupancy and revenue.
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 Work closely with the DOSM to develop strategies to attract new business and retain existing clients.
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 Build and maintain strong relationships with key clients, corporate partners, and local community stakeholders.
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 Represent the hotel at industry events, conferences, and community gatherings to enhance the hotel&rsquo;s market presence.
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 Lead, coach, and mentor all department heads to build a high-performing, unified executive team.
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 Recruit, train, mentor, and develop hotel staff to achieve high performance and engagement.
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 Foster a positive, collaborative, and professional work environment that encourages employee engagement and career development.
 </li>
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 Conduct regular performance evaluations and implement corrective or development actions when necessary.
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 Oversee all aspects of employee management, including recruitment, training, performance reviews, and employee relations.
 </li>
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 Ensure all HR practices are compliant with local labor laws and company policies.
 </li>
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 Ensure compliance with all local laws, regulations, and brand standards.
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 Maintain health, safety, and security standards across all hotel operations.
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 Oversee risk management, insurance policies, and emergency preparedness programs.
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 Implement and enforce all hotel policies and procedures, ensuring adherence to brand standards and legal regulations.
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 Monitor guest satisfaction scores and feedback, implementing strategies to address concerns and continuously improve the guest experience.
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 Proactively engage with guests, especially VIPs, to build relationships and gather feedback.
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 Ensure the hotel consistently delivers a superior guest experience in line with brand expectations.
 </li>
 </ul>
 
 
 DEFINE AND DELIVER AGAINST THE HOTEL&rsquo;S STRATEGIC PLAN
 
 
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 Define and deliver against the hotel&rsquo;s strategic plan
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 Working closely with the Regional Office, the General Manager will define and execute against a detailed strategic and budget plan for the property. This will include setting performance targets, enforcing policies, processes and procedures as well as defining the infrastructure of the hotel, particularly critical in the opening phase
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 The General Manager will create a positive identity and awareness of the hotel within the city, region and country, to help &lsquo;Grow our Iconic Brands&rsquo;
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 Will build and keep an excellent relationship with owners and protecting the assets and act as an extension of the WH&amp;R Management team. Will build a strong PR presence and relationship with Media, Trade shows etc.
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 Create and establish the property on defined target markets, business management and develop and fulfill the defined business plan at a hotel and company level.
 </li>
 </ul>
 
 
 
 
 
 QUALITY ASSURANCE, BRAND STANDARDS AND GUEST SATISFACTION
 
 
 <ul>
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 As the guardian and protector of the Wyndham brand, the General Manager will ensure that all activities are conducted within the brand standards of WH&amp;R.
 </li>
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 They will also take steps to set up and initiate guest satisfaction measurement tools like Wynreview/Trip Advisor, team member awareness and operating standards and SOP&rsquo;s/LSOP&rsquo;s in order to ensure the highest level of performance, compliance and guest satisfaction for the property in fitting with the high standards expected in a hotel of this type.
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 &lsquo;Leverage the strength of the World&rsquo;s Largest Hotel Company&rsquo;, to deliver results with the Wyndham Rewards loyalty program.
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 </ul>
 
 
 
 
 
 COMMUNICATION
 
 
 <ul>
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 Conducted documented 121&rsquo;s with all direct reports
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 Share all relevant information with RVP in 121&rsquo;s
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 Monthly HOD Meeting
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 Weekly Exec Com Meeting
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 Quarterly all Hotel Meeting
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 Monthly Business Review Meeting
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 Chair Monthly Credi
 
 t
 
 Meetings
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 Owners Meetings
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 </ul>
 
 
 
 
 
 FINANCE
 
 
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 Review with the Finance Leader/HR Leader the payroll figures and challenge the HOD&rsquo;s with regards to over spending and casual usage
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 Be accountable for the overall performance of the hotel and will be involved in all key decisions and expenditures
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 Manage the CAPEX/OPEX in alignment to the approved budget
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 Have ultimate responsible for the hotel Balance Sheet /P&amp;L and will manage the relationships with the owner and Wyndham on an ongoing basis
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 Be responsible for preparing the annual budget for Wyndham and owner approval in conjunction with the relevant Exec Com
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 Ensure accurate and timely reporting to the Regional Office
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 Be accountable for the overall success and performance of the hotel and the delivery of operational, brand led and financial goals whilst delivering exceptional guest service and quality
 </li>
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 In conjunction with the Exec Com/HOD&rsquo;s the General Manager will measure overall performance based on KPI&rsquo;s and regular reporting, keeping a firm control over the bottom line Profit and Loss and anticipating and or resolving potential problems or obstacles which may hinder revenue optimization, cost control or quality. Should there be any changes in revenue generation this is communicated to the Regional Office immediately
 </li>
 </ul>
 
 
 
 
 
 MANAGEMENT &amp; LEADERSHIP
 
 
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 Train and develop direct reports and provide support when required through regular coaching and mentoring sessions
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 Ensure all direct reports have an PDP to achieve their goals
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 Ensure that effective communication flow is maintained at all times
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 Actively participate in the community involvement projects and initiatives together with the hotel&rsquo;s management team
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 Maintaining a business environment based on the Code of Conduct and Company Vision
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 Working with the hotel Exec Com to ensure the successful execution of the individual departmental plans as they fit within the overall business strategy.
 </li>
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 Provide guidance, motivation and direction to all team members and act as the face and ambassador for the property with respect to relationship management and development.
 </li>
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 Leading by example, to ensure s/he and her/his team always look to &lsquo;Do the Right&rsquo;
 </li>
 </ul>
 
 
 
 
 SKILLS &amp; COMPETENCIES
 
 <ul>
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 Leadership
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 Communication
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 Integrity
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 Respect
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 Diplomacy
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 Team player
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 Strategic planning and decision making
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 Commercial acumen
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 Quality orientation and attention to detail
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 True hotelier
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 Analysis
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 Attention to detail
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 Accountability
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 Self-starter
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 </ul>
 
 
 
 
 Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company&rsquo;s WeCom! Service culture to be responsive, respectful and deliver a great experience.
 
 
 
 
 
 
 
 
 EXPERIENCE, CERTIFICATION &amp; EDUCATION
 
 <ul>
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 Bachelor&rsquo;s Degree level educated, ideally within a hospitality management related or business administration discipline from an internationally recognized hospitality school or similar
 </li>
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 and/or profound industry experience as General Manager as per below.
 </li>
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 Broad international experience as a General Manager in branded international 4 and/or 5 star hotels - 5 years minimum
 </li>
 <li>
 Previous international working experience ideally in Middle East, especially KSA is highly desirable.
 </li>
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 Arabic speaker is preferred.
 </li>
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 Experience within the hospitality commercial function, such as sales, revenue management, marketing, managing a P&amp;L statement
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 Significant experience of managing people including large, complex, and multi-national teams as well as strong understanding of F&amp;B.
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 Understanding of uniform systems of accounts used for hotels.
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 A strong sense of commerciality and financial acumen
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 Computer literacy and a high level of competency within Microsoft Office programmes and hotel reservations systems (Micros Opera).
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 Pre-opening experience is required.
 </li>
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 Knowledge of the KSA Market will be preferred.
 </li>
 </ul>
 
 
 
 
 Any other reasonable duties as directed by the Regional Director of Operations &ndash; Middle East &amp; Africa/ Senior Regional Director, North &amp; West Europe.
 
 
 
</div>

General Manager (Pre-Opening)

Apt Resources

<div>Apt Resources is seeking a highly skilled and experienced Restaurant General Manager to lead the food and beverage operations for one of our clients in the Red Sea, Saudi Arabia. In this pivotal role, you will be responsible for ensuring exceptional guest experiences, managing daily restaurant activities, and driving operational excellence. The ideal candidate will possess strong leadership abilities, a keen eye for detail, and a passion for delivering outstanding service in a luxury hospitality environment.
Responsibilities<ul><li>
Oversee and manage all aspects of restaurant operations to ensure high standards of quality and service.</li><li>
Develop and implement strategies to maximize revenue, control costs, and enhance guest satisfaction.</li><li>
Lead, train, and motivate a diverse team of restaurant staff, fostering a culture of professionalism and excellence.</li><li>
Maintain strong relationships with guests, suppliers, and other stakeholders.</li><li>
Monitor financial performance, prepare reports, and propose improvements to achieve business objectives.</li><li>
Ensure compliance with all health, safety, and hygiene regulations.</li><li>
Coordinate special events, promotions, and private dining functions as required.</li><li>
Stay updated with industry trends and incorporate best practices to maintain competitive advantage.</li><li>
Handle recruitment, training, and performance evaluations for restaurant staff.</li></ul> 

Requirements 
<ul><li>
Proven experience as a Restaurant General Manager, preferably within luxury hotels or upscale dining establishments.
</li><li>Strong familiarity with Michelin Guide standards (preferred) and/or Forbes Travel Guide standards (acceptable).
</li><li>Experience working in or opening venues that have achieved Michelin recognition is highly desirable.
</li><li>Background in hotel-based F&amp;B operations is essential, with the ability to operate effectively within multi-layered leadership structures (e.g., reporting to F&amp;B Director, Resort Manager, General Manager).
</li><li>Demonstrated adaptability transitioning between standalone restaurants and hotel environments, with a strong understanding of both dynamics.
</li><li>Strong leadership and team management skills.
</li><li>Excellent understanding of food and beverage operations and luxury guest service standards.
</li><li>Ability to develop and execute effective operational strategies.
</li><li>Sound financial acumen with experience managing budgets and controlling costs.
</li><li>Exceptional communication and interpersonal skills.
</li><li>Knowledge of health, safety, and hygiene regulations.
</li><li>Experience in recruitment, training, and staff development.
</li><li>Ability to thrive in a dynamic, fast-paced environment.
</li><li>Passion for delivering high-end, luxury guest experiences.</li></ul> 

Benefits 
As per the market standards</div>

European Experienced Restaurant General Manager - Luxury Property

Kerten Hospitality

<div><h4 class="jobSectionHeader">GENERAL MANAGER</h4>
The House Hotel Jeddah King Road
ABOUT KERTEN HOSPITALITY
Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, lodging, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability. KH transforms destinations through impactful partnerships with Lodging, Food &amp; Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International &amp; local travelers. The Group&rsquo;s current pipeline of lodging includes projects in numerous countries in the Middle East, Europe, and North Africa region. An expanding development pipeline of more than 55 lodging projects representing over 4,500 keys planned across our international development pipeline.
Our Impact
Every destination we develop and every concept we bring to life is driven by purpose and rooted in ESG, locality, sustainability, innovation, meaningful collaborations, that nurture ecosystems supporting community growth, guided by our values of Connection, Curation, Innovation, and Leading the Way.
ABOUT THE PROPERTY
The House Hotel Jeddah King Road
Positioned along the energy of the Red Sea coastline, The House Hotel Jeddah is conceived as a contemporary urban escape &mdash; where coastal lifestyle meets modern hospitality.
With 129 carefully curated rooms, the property brings together comfort, design, and effortless living, anchored by a vibrant signature restaurant that acts as both a social hub and a culinary destination.
Location:
On Saudi Arabia&rsquo;s western shore, Jeddah stands as one of the Kingdom&rsquo;s most dynamic cities &mdash; a place where seaside living, culture, and modern life intersect.
From the lively Jeddah Corniche to the historic streets of Al-Balad, a UNESCO World Heritage site, the city offers a unique blend of heritage and contemporary experiences.
Jeddah is served by King Abdulaziz International Airport (JED), located approximately 20 km from the city center, ensuring strong connectivity both regionally and internationally.
ABOUT THE ROLE
KEY RESPONSIBILITIES<ul><li>
Develop and implement the hotel&rsquo;s overall financial strategy, including budgeting, revenue management, and cost control.</li><li>
Direct and coordinate all major property initiatives, including capital projects, renovations, and customer service improvements.</li><li>
Strategically align the operations of the hotel with the vision of the Owners and Kerten Hospitality.</li><li>
Direct the crafting and implementation of unique guest experiences that highlight the property's heritage.</li><li>
Supervise the maintenance and upkeep of the hotel, ensuring its uniqueness and heritage are preserved.</li><li>
Ensure the hotel's operations are compliant with all legal and regulatory requirements, focusing on health, safety, and environmental standards.</li><li>
Act as the primary liaison between hotel management and owners, ensuring alignment and compliance with all agreements.</li><li>
Oversee and ensure compliance with operational standards and policies, maintaining the highest level of service quality.</li></ul>
EXPERIENCE &amp; SKILLS<ul><li>
Bachelor&rsquo;s degree preferred. Diploma in hotel management, hospitality, is advantageous.</li><li>
Minimum 5 years&rsquo; experience in management within the hospitality industry in a luxury property with a proven track record of maintaining high standards of service.</li><li>
Strategic mindset and analytical skills to anticipate market trends, identify business opportunities, and make informed decisions that drive competitive advantage and business success.</li><li>
Sound judgment and decision-making capabilities to evaluate options, assess risks, and make informed decisions that align with the organization's goals and values.</li><li>
Pre-Opening experience is a plus.</li><li>
Exceptional problem-solving skills.</li><li>
Excellent leadership, training, and cost-control skills.</li><li>
Fluent in English and Arabic is an advantage.</li></ul>
JOINING OUR TEAM MEANS<ul><li>
Competitive Compensation: A rewarding package tailored to your experience.</li><li>
Career Growth: Opportunities for advancement within our dynamic organisation.</li><li>
Inclusive Environment: A vibrant and inclusive workplace that encourages collaboration.</li><li>
Shared Purpose: Working with passionate people who live our values every day &mdash; connecting, innovating, curating, and leading the way together.</li></ul>
Apply CRAFT YOUR CAREER. - Kerten Hospitality</div>

GENERAL MANAGER

Ewaa Hotels

Hospitality SectorA Ewaa hotel group in Saudi Arabia is seeking an experienced Area Financial Manager to oversee the financial performance of multiple properties and drive strategic growth in alignment with Vision 2030.Key Responsibilities:<ul><li>Consolidation and standardization of financial reports across properties</li></ul><ul><li>Leading budgeting, forecasting, and cash flow management</li></ul><ul><li>Strengthening internal controls (F&amp;B, procurement, payroll)</li></ul><ul><li>Monitoring CAPEX and ensuring strong ROI</li></ul><ul><li>Tracking and improving KPIs such as RevPAR, GOPPAR &amp; Flow-Through</li></ul><ul><li>Ensuring full compliance with ZATCA, VAT (15%), and Phase 2 E-Invoicing</li></ul>Requirements:<ul><li>Proven multi-property hotel finance experience</li></ul><ul><li>Strong knowledge of the Saudi regulatory and tax framework</li></ul><ul><li>Strategic mindset with strong leadership and analytical skills</li></ul><ul><li>Experience managing seasonality and operational complexities in KSA</li></ul>If you are ready to lead financial strategy across a dynamic hospitality portfolio, we welcome your application.Job Type: Full-timeApplication Question(s):<ul><li>Do you live in Saudi Arabia?</li><li>What is your notice period to join us?</li><li>What is your expected salary? Please answer the question and don't say &quot;according to company policy&quot;.</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>F&amp;B, procurement, payroll: 5 years (Required)</li><li> Monitoring CAPEX and ensuring strong ROI: 1 year (Required)</li><li> a financial manager: 5 years (Required)</li><li> improving KPIs such as RevPAR, GOPPAR &amp; Flow-Through: 1 year (Required)</li><li> ZATCA, VAT (15%), and Phase 2 E-Invoicing: 1 year (Required)</li><li>Hotels : 10 years (Required)</li></ul>Work Location: In person

Financial Manager - Hotels Only

Career Maker

An Interior Designer with 5-star hotel experience focuses on high-end hospitality, creating luxurious concepts for guest rooms, public areas, and F&amp;B outlets. Key requirements include 5-8 years of experience, proficiency in 3ds Max, V-Ray, and AutoCAD, and a strong portfolio demonstrating turnkey project management.Key Responsibilities<ul><li>Concept Design &amp; Visualization: Develop 3D visualizations, mood boards, and detailed layouts for luxury guest rooms, suites, and public spaces, often leveraging AI tools like Midjourney.</li><li>FF&amp;E Selection: Select and specify high-end Furniture, Fixtures, and Equipment (FF&amp;E), ensuring compliance with 5-star brand standards.</li><li>Technical Drawings &amp; Technical Specs: Produce detailed technical drawings, including joinery and fit-out drawings.</li><li>Project Management: Manage projects from conception to completion, ensuring high-quality execution and adherence to budgets and timelines.</li><li>Client &amp; Contractor Liaison: Coordinate with contractors, suppliers, and consultants to ensure design intent is met.</li></ul>Requirements<ul><li>Experience: MUST have5+ years in high-end hospitality or luxury retail design.</li><li>Technical Skills: Expert proficiency in 3ds Max, V-Ray/Corona Renderer, AutoCAD, and Photoshop.</li><li>Education: Bachelor&rsquo;s degree in Architecture or Interior Design.</li><li>Portfolio: Strong, professional portfolio showcasing completed high-end projects</li></ul>Job Type: Full-timePay: ﷼20,000.00 - ﷼60,000.00 per monthExperience:<ul><li>high-end hospitality or luxury retail design: 6 years (Preferred)</li></ul>Work Location: In person

Interior Designer - 5* Hotel exp

<div>Apt Resources is looking for a skilled HR Manager to join a leading hospitality group based in the Democratic Republic of the Congo, Africa. The successful candidate will be responsible for managing all human resource functions, fostering a positive work culture, and ensuring compliance with local employment regulations within the hospitality sector.
Responsibilities<ul>
<li>Lead the recruitment, selection, and onboarding processes to attract and retain top talent</li>
<li>Develop and implement HR policies and procedures in accordance with local laws and company standards</li>
<li>Oversee employee relations and resolve workplace conflicts effectively</li>
<li>Coordinate employee performance management, training, and development programs</li>
<li>Maintain accurate HR records and prepare reports for senior management</li>
<li>Ensure compliance with labor laws and human resources best practices specific to the DRC</li>
<li>Collaborate with management to support organizational development and employee engagement initiatives</li> 
</ul> 
 
Requirements 
<ul><li>
Bachelor's degree in Human Resources, Business Administration, or related field</li><li>
Minimum of 5 years of progressive HR experience, preferably within the hospitality industry</li><li>
Strong knowledge of labor laws and HR regulations in the Democratic Republic of the Congo</li><li>
Excellent communication and interpersonal skills</li><li>
Ability to work effectively in a multicultural and dynamic environment</li><li>
Strong organizational and problem-solving abilities</li><li>
Experience with HR information systems and Microsoft Office applications</li></ul> 

Benefits 
As per the market standards</div>

HR Manager - Hospitality Group in Democratic Republic of the Congo, Africa

Hilton

<div>Duty Manager
A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. 
 
What will I be doing? 
As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Occupy the hotel lobby and other public areas, particularly at busy times</li>
<li>Engage Guests in conversation and provide general assistance</li>
<li>Manage, record, and resolve promptly all Guest complaints</li>
<li>Meet and greet VIP Guests and major corporate clients upon arrival</li>
<li>Coordinate the services and special facilities provided to long-stay Guests</li>
<li>Understand all credit procedures and ensure they are applied</li>
<li>Stay current with all hotel products, services, policies and emergency procedures</li>
<li>Monitor Guest satisfaction reports and implement actions to improve results</li>
<li>Handle, record and follow through with management issues or emergencies that arise</li>
<li>Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.</li>
</ul>What are we looking for? 
Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous supervisory experience in Front Office within the hotel/leisure/retail sector</li>
<li>Good knowledge of Health and Safety and security procedures</li>
<li>Calm, efficient and the ability to work well under pressure</li>
<li>Excellent leadership skills and exceptional communication skills</li>
<li>A passion for delivering exceptional levels of guest service</li>
<li>Possess strong commercial acumen, with experience in increasing profitability in a tight market sector</li>
<li>Experience in managing budgets, revenue proposals and forecasting results in a similar sized property</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous role as a senior supervisor or Duty Manager in a similar quality hotel</li>
<li>A degree or diploma in Hotel Management or equivalent</li>
<li>In-depth knowledge of the hotel, leisure or service sector</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Duty Manager

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