account manager - commercial lines (real estate, habitational, hotels)

customer service | booking hotels & cruises

groundskeeper/ room maintenance - full time

account manager - commercial lines (real estate, habitational, hotels) Jobs in New York

customer service | booking hotels & cruises Jobs in New York

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groundskeeper/ room maintenance - full time Jobs in New York

hotel maintenance

Giri Hotel Management

<div>Job Description

We are seeking a friendly, hardworking Groundskeeper/ Room Maintenance to join our team at Union Bluff Hotel. This is a Full Time position located in York, Maine. In this position you will be responsible for maintaining the grounds of the hotel, including lawn care, gardening, and infrastructure maintenance.
Job Description

We are seeking a friendly, hardworking Groundskeeper/ Room Maintenance to join our team at Union Bluff Hotel. This is a Full Time position located in York, Maine. In this position you will be responsible for maintaining the grounds of the hotel, including lawn care, gardening, and infrastructure maintenance. 


Work Performed

As a Groundskeeper/ Room Maintenance, you will perform the following work:
<ul><li>
Lawn care and maintenance, including pulling weeds, trimming hedges, trimming trees, and clearing debris</li><li>
Plant care, including watering indoor and outdoor plants, mulching, and fertilizing</li><li>
Daily upkeep of property buildings and grounds, including removing, cleaning, and replacing trash bins</li><li>
Clean hotel grounds, removing litter and trash on a daily basis</li><li>
Lighting maintenance, including replacing bulbs when needed</li><li>
Perform basic room maintenance and assist guests with minor in-room issues.</li><li>
Help guests with TV operation and troubleshoot simple issues when needed.</li><li>
Address minor maintenance problems such as clogged sinks, toilets, or basic plumbing issues.</li><li>
Maintain a clean, clear and presentable pool area which includes the organizing of pool chairs, tables as well as clearing of all trash and debris</li><li>
Pool maintenance, including pump room machinery</li><li>
Sweep, blow, pressure clean hotel walkways and hotel back areas as directed</li><li>
Care, maintenance and inventory of all supplies and equipment used as part of the role, ensuring they are safe and in good working condition</li><li>
Report any equipment or property damage to direct supervisor</li><li>
Perform duties as outlined in the training procedures, following standard operating procedures.
</li><li>Performs other duties as assigned, requested or deemed necessary by management</li></ul> 


Requirements
<ul><li>
Must be detail oriented, exercising good judgment on professional-looking environment</li><li>
Must be able to work onsite at the location</li><li>
Hours required: Full Time 30-35 hours per week for AM; Mid; PM shifts; Must be flexible; Weekends
</li><li>Proficiency in the English language</li><li>
Ability to stand, walk, and kneel as needed to support job duties</li><li>
Ability to lift/push up to 10 pounds consistently, up to 75 or more pounds occasionally</li><li>
Frequent bending, squatting, twisting and turning</li><li>
Ability to work independently</li><li>
Ability to maintain a friendly, cheerful and courteous demeanor at all times</li><li>
As a seasonal property, long hours during peak periods sometimes required</li></ul> 
Compensation

$25 Hourly 


Benefits 

<ul><li>
Earned paid time off</li><li>
Employer-contribution medical/dental/vision insurance</li><li>
Optional life insurance</li><li>
Short term/Long term disability</li><li>
Optional 401k with employer match</li><li>
Employee discounts at participating hotels</li><li>
Option to sign up for on-demand pay with DailyPay</li><li>
Refer a friend &ndash; get paid extra when they join our team!</li><li>
Bonuses for name recognition and guest score</li><li>
Opportunities to grow &ndash; one of the fastest-growing hotel companies</li></ul> 


How To Apply

Apply HERE. Applications submitted by any other channel will not be considered. 


About Union Bluff Hotel

Union Bluff Hotel &amp; Meeting House is a charming beachfront hotel located in York Beach, Maine. Offering a blend of historic charm and modern amenities, the hotel is perfect for couples, families, and business travelers. Enjoy stunning ocean views, comfortable accommodations, and a variety of on-site amenities, including a restaurant, meeting facilities, and easy access to local attractions. 


About Giri Hotels

Headquartered in Quincy, MA, Giri Hotels owns and operates more than 50 hotels in New England. 

We are a growing company that embraces change, maintains a service mindset, and prioritizes the 'big rocks' - our most impactful tasks and projects. At our core, Giri Hotels is a hospitality company, and all members of our team share a sense of cooperation and respect with our guests and one another. 


You are right for the team if you are:
<ul><li>
Happy &ndash; nice to be around and friendly</li><li>
Humble &ndash; willing to learn</li><li>
Helpful &ndash; team player, always willing to pitch in, looking for ways to be productive</li></ul> 


Giri Hotel Management has been recognized for its growth in the hospitality industry. We are proud to have achieved #23 on the Top Owners &amp; Developers list and #55 on the Top Management Companies list in Hotel Business's annual rankings. These rankings, based on the annual revenues and number of rooms and properties managed, demonstrate our company's continuing expansion and growth. 


Watch A Brief Video To Learn More About Us 


Giri Hotels provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</div>

Groundskeeper/ Room Maintenance - Full Time

Careers In Travel | Destination Planners

<div>
 
 Job Title:
 
 Work From Home &ndash; Online Hotel Reservationist (Entry Level)
 
 
 
 Company:
 
 Destination Knot
 
 
 
 Employment Type:
 
 Remote
 
 
 
 About Us
 
 
 
 Destination Knot is a premier travel company focused on delivering tailored travel planning services, including hotel accommodations, all-inclusive vacations, romantic getaways, and luxury escapes. We are passionate about turning travel dreams into reality and building a team of dedicated professionals who share that same vision.
 
 
 
 Job Description
 
 
 
 We are seeking a dependable, entry-level
 
 Online Hotel Reservationist
 
 to assist in handling hotel bookings for our travel clients. This work-from-home position is ideal for someone looking to break into the travel industry, enjoys helping others, and is detail-oriented. You will be trained to manage hotel reservation requests, supplier platforms, and client preferences.
 
 
 
 Key Responsibilities
 
 
 
 Search and recommend hotel accommodations based on client preferences and travel dates
 
 
 Assist with quoting, reserving, and confirming hotel stays
 
 
 Coordinate with hotel partners to secure the best available options
 
 
 Track reservation details, deadlines, and changes
 
 
 Provide outstanding support and timely follow-up to clients
 
 
 Maintain accurate booking records and client preferences
 
 
 
 Qualifications
 
 
 
 High attention to detail and customer service mindset
 
 
 Comfortable working with email and online booking systems
 
 
 Good communication and organizational skills
 
 
 Ability to work independently and follow provided training
 
 
 
 No Prior Travel Or Hospitality Experience Required&mdash;training Included
 
 
 
 Enthusiasm for travel is a plus
 
 
 
 What We Offer
 
 
 
 100% remote, flexible work schedule
 
 
 Personalized onboarding and ongoing mentorship
 
 
 Entry-level position with income potential based on project and performance contributions
 
 
 Access to exclusive hotel rates and travel perks after training
 
 
 Opportunities for advancement into planning or client-facing travel roles
 
 
 
 How To Apply
 
 
 
 If you&rsquo;re ready to start a flexible, rewarding role from home with a supportive travel team, we&rsquo;d love to meet you. Apply today to join Destination Knot and begin your journey in the travel industry!
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Work From Home- Hotel Reservationist/Entry Level

Evermore Travel LLC

<div>
 
 Job Title:
 
 Customer Service | Booking Hotels &amp; Cruises
 
 
 
 Company:
 
 Evermore Travel LLC
 
 
 
 Job Type:
 
 Flexible Schedule | Remote Work
 
 
 
 About Us:
 
 Evermore Travel is a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel. Were committed to delivering excellent customer service and helping travelers create unforgettable experiences around the world.
 
 
 
 Position Overview:
 
 We are looking for friendly, detail-oriented individuals to join our team as
 
 Customer Service Representatives
 
 focused on hotel bookings. In this remote role, you will assist clients with researching, planning, and securing hotel accommodations that fit their preferences and needs. This position is ideal for those who enjoy helping people, love travel, and thrive in a virtual work environment.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Assist clients in selecting and booking hotel accommodations
 </li>
 <li>
 Provide accurate information on hotel amenities, pricing, and availability
 </li>
 <li>
 Respond promptly and professionally to client inquiries via phone, email, or online chat
 </li>
 <li>
 Maintain detailed and accurate records of client interactions and bookings
 </li>
 <li>
 Collaborate with team members to ensure seamless client experiences
 </li>
 <li>
 Stay updated on hotel offerings, travel trends, and industry changes
 </li>
 <li>
 Attend virtual training sessions and team meetings
 
 
 
 </li>
 </ul>
 Requirements:
 
 
 <ul>
 <li>
 Strong communication and customer service skills
 </li>
 <li>
 Friendly, professional demeanor and positive attitude
 </li>
 <li>
 Comfortable working independently and managing time effectively
 </li>
 <li>
 Basic computer skills and a reliable internet connection
 </li>
 <li>
 Interest in travel and helping clients plan memorable stays
 </li>
 <li>
 Previous experience in customer service, hospitality, or sales is a plus but not required
 
 
 
 </li>
 </ul>
 What We Offer:
 
 
 <ul>
 <li>
 Flexible, remote work environment
 </li>
 <li>
 Full training and access to industry resources and tools
 </li>
 <li>
 Supportive team culture and mentorship
 </li>
 <li>
 Income-earning possibilities based on performance
 </li>
 <li>
 Exclusive travel discounts and perks through industry partners
 </li>
 <li>
 Personal and professional development opportunities
 
 
 
 </li>
 </ul>
 
 In order To qualify, you must be based and authorized to work in one of the following locations: United States, Australia, Bahamas, Brazil, Cayman Islands, Colombia, Costa Rica, Dominican Republic, Italy, Mexico, Saint Kitts &amp; Nevis, Saint Lucia, Spain, or Trinidad and Tobago.
 
</div>

Customer Service | Booking Hotels & Cruises

The Muse New York

<div>
 
 Compensation Type
 
 
 
 Hourly Highgate Hotels:
 
 
 Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
 
 
 With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
 
 
 With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.&Acirc; www.highgate.com
 
 
 Location:
 
 
 The Muse New York, NY
 
 
 
 Overview
 
 
 
 The Bartender is responsible for the complete set up of the bar area and the mixing of drinks for all guests and servers. Need to maintain the service and cleanliness of the bar area, ensuring quality service, guest satisfaction and control over liquor inventory.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Maintain a warm and friendly demeanor at all times.
 </li>
 <li>
 Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers and fellow employees.
 </li>
 <li>
 Set up the bar according to hotel standards and&Acirc; ensure that guests are served promptly and efficiently.
 </li>
 <li>
 Prepare beverages and cocktails according to the hotel's mixing and presentation standards.
 </li>
 <li>
 Serve guests with all beverage requirements in a friendly, courteous and professional manner.
 </li>
 <li>
 Break down bar after the completion of functions, storing liquor, supplies and equipment according to the hotel's standards.
 </li>
 <li>
 Follow all state liquor laws.
 </li>
 <li>
 Know hotel services and facilities.
 </li>
 <li>
 Abide by all hotel policies and safety rules.
 </li>
 <li>
 Follow prescribed procedures in serving liquor with care to avoid problems with intoxicated guests.
 </li>
 <li>
 Respond to guests' problems, complaints and accidents.
 </li>
 <li>
 Be familiar with all fire exit locations and fire extinguisher locations and know how to operate.
 </li>
 <li>
 Ensure that the bar and service areas are kept clean and tidy during service.
 </li>
 <li>
 Ensure overall guest satisfaction.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High School diploma or equivalent and/or experience in hotel or a related field preferred.
 </li>
 <li>
 Flexible and long hours sometimes required.
 </li>
 <li>
 Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
 </li>
 <li>
 Ability to stand during entire shift.
 </li>
 <li>
 Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
 </li>
 <li>
 Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
 </li>
 <li>
 Must be able to multitask and prioritize departmental functions to meet deadlines.
 </li>
 <li>
 Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
 </li>
 <li>
 Attend all hotel required meetings and trainings.
 </li>
 <li>
 Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
 </li>
 <li>
 Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
 </li>
 <li>
 Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
 </li>
 <li>
 Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
 </li>
 <li>
 Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
 </li>
 <li>
 Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
 </li>
 <li>
 Must be able to cross-train in other hotel related areas.
 </li>
 <li>
 Must be able to maintain confidentiality of information.
 </li>
 <li>
 Must be able to show initiative, including anticipating guest or operational needs.
 </li>
 <li>
 Perform other duties as requested by management.
 </li>
 </ul>
</div>

Lobby Bartender

Five Hotels and Resorts

<div><h3 class="jobSectionHeader">Job Description</h3>
<div>About The Pacha Group 
The Pacha Group is an international hospitality and entertainment company operating nightlife venues, hotels, and cultural destinations across Europe and the United States. With more than 50 years of heritage rooted in Ibiza, the Group delivers music-led experiences, hospitality, and lifestyle offerings while maintaining a commitment to sustainability, responsible operations, and community engagement. 
About Pacha New York 
Pacha New York is a large-scale music and nightlife venue located in Brooklyn, presenting global electronic artists, live performances, and cultural programming. As part of The Pacha Group&rsquo;s international portfolio, the venue combines advanced production technology, hospitality services, and community-focused programming to create a leading destination for music and entertainment in New York City. 
Position Overview 
Pacha New York seeking an experienced and hands-on Maintenance &amp; Facilities Manager to oversee all building systems, preventive maintenance programmes, and facilities operations for a high-volume, large-scale entertainment venue in New York City. 
This role is responsible for ensuring the venue operates safely, efficiently, and in full compliance with New York City and State regulations. The ideal candidate combines strong technical expertise with leadership capability, budget management experience, and a proactive approach to asset protection. You will play a critical role in maintaining infrastructure, supporting live events, managing contractors, and ensuring an exceptional and safe environment for guests and staff. 
Key Responsibilities 
<ul><li>
Oversee all building systems including HVAC, electrical, plumbing, mechanical, lighting, and fire/life safety infrastructure. 
</li><li>
Implement and manage a robust preventive maintenance programme to ensure operational readiness, particularly during live events and peak trading periods. 
</li><li>
Ensure full compliance with NYC building codes, FDNY, DOB, and OSHA regulations, maintaining all permits, certifications, and inspection records. 
</li><li>
Lead emergency preparedness planning and act as the primary facilities contact during incidents or major events. 
</li><li>
Develop and manage the facilities budget, monitor utilities, control costs, and oversee capital improvement projects. 
</li><li>
Manage external contractors and service providers, ensuring quality, safety, and regulatory adherence. 
</li><li>
Lead and schedule the maintenance team in line with event programming and operational demands. 
</li><li>
Maintain a strong on-site presence during major events to provide real-time technical support and infrastructure oversight.</li></ul> 
Qualifications 
<ul><li>
5+ years&rsquo; experience in facilities or maintenance management within a large-scale venue, hotel, entertainment space, or high-volume commercial property. 
</li><li>
Strong working knowledge of NYC building codes, FDNY, DOB, and OSHA regulations. 
</li><li>
Technical expertise in HVAC, electrical, plumbing, and life-safety systems. 
</li><li>
 Experience managing large-capacity venues (1,000+ guests preferred). 
</li><li>
Proven budget management and contractor oversight experience. 
</li><li>
Strong leadership and crisis management capability. 
</li><li>
Highly organized, detail-oriented, and solutions-driven. 
</li><li>
Availability to work evenings, weekends, and holidays in line with event schedules.</li></ul> 
Benefits Overview 
Eligible employees may receive comprehensive benefits including medical, dental, and vision insurance; paid time off; company holidays; and participation in retirement savings programs in accordance with company policy and applicable law. 
Salary Range: USD 90,000 &ndash; 105,000 per year (Final compensation determined based on experience, skills, and internal equity) 
An Equal Opportunity Employer 
The Tribe is an equal opportunity employer, made up of over 35 nationalities and does not discriminate on the basis of race, color, creed, religion, gender/sex, actual or perceived gender nonconformity, identity, expression or presentation (including cisgender/transgender, non-binary or intersex status), actual or perceived sexual orientation, sexual and reproductive health decision, marital status, partnership status, familial status, caregiver status, pregnancy (including childbirth and related medical conditions), alienage, ancestry, national origin, citizenship or immigration status, age, mental or physical disability, military or veteran status, genetic information or predisposing genetic characteristic, arrest or conviction record, credit history, salary history, unemployment status, height, weight, status as a victim of domestic violence, sexual violence, stalking and sex offenses, or any other legally protected status. The Tribe is driven by the principles of love, connection, joy, and music, and bonded by a celebration of people and culture. 
Work Authorization 
Applicants must be legally authorized to work in the United States.</div></div>
 <ul><div>Department Name
<div>Engineering
</div></div><div>Date Opened
<div>03/03/2026
</div></div><div>Job Type
<div>Full time
</div></div><div>Industry
<div>Hospitality
</div></div><div>Work Experience
<div>5+ years
</div></div><div>City
<div>New York
</div></div><div>State/Province
<div>New York
</div></div><div>Country
<div>United States
</div></div><div>Zip/Postal Code
<div>10001</div></div></ul>

Maintenance & Facilities Manager - Pacha New York

Employee Benefits Fund

<div></div><div>JOB SUMMARY:
Health Center Inc. (also known as The New York Hotel Trades Council and Hotel Association of NYC, Inc Employee Benefit Funds) is an NYC based healthcare organization with ambulatory care facilities that are staffed with a wide range of health professionals to provide extensive medical and diagnostic services to unionized hotel employees. We have an opening for a Pharmacy Technician based out of our Brooklyn location.<div><div>
DUTIES AND RESPONSIBILITIES:<ul><li>
Providing assistance to pharmacists in dispensing process</li><li>
Managing inventory</li><li>
Answering phones</li><li>
Data Entry</li><li>
Processing payments from members</li></ul>
EXPERIENCE AND QUALIFICATIONS<ul><li>
At least 1 year of experience working as a pharmacy technician</li><li>
Must be Certified by the Pharmacy Technician Certification Board (PTCB)</li><li>
Must possess excellent interpersonal skills</li><li>
Ability to provide excellent customer service</li><li>
Detail Oriented</li></ul>
BENEFITS AND COMPENSATION:<ul><li>
Medical, Dental, and Vision health benefits at no cost to all benefits-eligible employees and their eligible dependents</li><li>
Paid Time Off (Vacation, Personal, Sick days, and Paid Holidays)</li><li>
401(k) Plan with Employer Contribution</li><li>
Life Insurance</li><li>
Tuition Reimbursement</li><li>
Member&rsquo;s Health Assistance Program</li><li>
Pre-Paid Legal Services</li></ul></div></div></div>

PHARMACY TECHNICIAN

Palette Hotels

<div>
 
 
 Company Overview
 
 
 
 Palette is a full‑service hospitality management company built by owners for owners. We support hotel owners with sales &amp; revenue management, operations leadership, PIP/capex expertise, risk management, construction management, human resources, and IT. We currently manage a portfolio of over 20 hotels across multiple states with a growing corporate team. Our mission is to cultivate the full potential of our hotels and our team to deliver best‑in‑class hospitality services. Our vision is to become the preferred management company for brands and owners, achieved through our shared values: People First, Results Driven, and Owner Mindset. We&rsquo;re also a culture of builders: scrappy, entrepreneurial, tech‑forward, remote‑first, and committed to progress, not perfection.
 
 
 
 
 
 
 The Role
 
 
 
 The Senior Director of People Operations is the executive leader responsible for shaping and executing the People &amp; HR vision for a rapidly growing, multi‑state hotel management platform. This role oversees
 
 People Operations, Human Resources, and HR Risk &amp; Compliance
 
 in a people‑first, hospitality‑driven environment. As a key member of the leadership team, you will partner closely with Operations, Finance, and ownership stakeholders to build a high‑performing, values‑aligned workforce that improves both
 
 associate experience and hotel performance
 
 .
 
 
 
 
 
 You will lead a distributed People Ops team (including People Operations managers and Risk/HR Compliance leadership) while supporting both a remote corporate team and diverse on‑property hotel teams.
 
 
 
 
 
 
 This role is ideal for a builder‑leader
 
 : someone who can set strategy, design scalable systems, and also roll up sleeves to solve real problems quickly in a field‑based, hourly workforce environment.
 
 
 
 
 
 
 What Success Looks Like:
 
 
 
 The Senior Director of People Operations is successful at Palette when they consistently demonstrate:
 
 <ol>
 <li>
 
 Ownership &amp; Accountability
 
 &mdash; you take responsibility for outcomes, not just activity.
 </li>
 <li>
 
 Builds Rather Than Maintains
 
 &mdash; you create scalable systems and simplify complexity.
 </li>
 <li>
 
 Curates Culture &amp; Models Values
 
 &mdash; you reinforce
 
 People First / Results Driven / Owner Mindset
 
 in how you lead.
 </li>
 <li>
 
 Thinks Strategically &amp; Executes Iteratively
 
 &mdash; you balance long‑term design with rapid improvement cycles (&ldquo;progress, not perfection&rdquo;).
 </li>
 <li>
 
 Maintains Poise Under Pressure
 
 &mdash; you lead calmly through rapid growth, transitions, and ambiguity.
 </li>
 </ol>
 
 
 
 
 
 Key Responsibilities
 
 
 
 1)
 
 People Strategy &amp; Org Development
 
 
 <ul>
 <li>
 Own the enterprise People strategy and operating model across a multi‑state hotel portfolio.
 </li>
 <li>
 Partner with the CEO and leaders to align People priorities with growth, performance, and operational needs.
 </li>
 <li>
 Lead organizational design, workforce planning, and talent forecasting to support expansion and operational excellence.
 </li>
 <li>
 Build scalable programs and playbooks that work for
 
 remote corporate
 
 and
 
 on‑property hotel
 
 environments.
 </li>
 </ul>
 
 2)
 
 Core HR &amp; People Operations
 
 
 <ul>
 <li>
 Oversee end‑to‑end HR: talent acquisition, onboarding, employee relations, performance management, learning &amp; development partnership, compensation, benefits, and HRIS optimization.
 </li>
 <li>
 Ensure consistent HR practices across properties while allowing for local nuance and state requirements.
 </li>
 <li>
 Drive manager capability: improve how leaders hire, coach, document performance, and address issues early.
 </li>
 </ul>
 
 3)
 
 Leadership &amp; Team Development
 
 
 <ul>
 <li>
 Lead and develop the People Ops organization (People Ops Managers, Risk/HR leadership, Compliance).
 </li>
 <li>
 Establish clear service standards, internal SLAs, and a &ldquo;hospitality‑grade&rdquo; support experience for leaders and associates.
 </li>
 <li>
 Build strong partnerships with GMs and property leaders to improve retention, engagement, and execution at the hotel level.
 </li>
 </ul>
 
 4)
 
 Compliance, Risk &amp; Multi‑State Governance
 
 
 <ul>
 <li>
 Own compliance strategy and governance across federal, state, and local employment laws (multi‑state footprint).
 </li>
 <li>
 Guide HR risk mitigation: workers&rsquo; comp workflows, safety programs, claims management, investigations, audits, and incident reporting.
 </li>
 <li>
 Keep policies/handbooks current and consistent with company values and legal requirements; partner with counsel on complex matters.
 </li>
 </ul>
 
 5)
 
 Culture, Engagement &amp; Employee Experience
 
 
 <ul>
 <li>
 Design and deliver culture initiatives that make &ldquo;People First&rdquo; real at corporate and property levels.
 </li>
 <li>
 Lead engagement listening (surveys, roundtables, action plans) and measurable improvements in retention and manager effectiveness.
 </li>
 <li>
 Create pathways for development, internal mobility, recognition, and performance‑based growth.
 </li>
 </ul>
 
 6)
 
 Compensation, Benefits &amp; People Analytics / HR Tech
 
 
 <ul>
 <li>
 Own compensation philosophy and execution: benchmarking, pay equity, wage strategy, incentives where appropriate, and scalable job architecture.
 </li>
 <li>
 Evaluate and optimize benefits to support well‑being and retention.
 </li>
 <li>
 Drive HR technology improvements: HRIS/payroll/PEO optimization, reporting, dashboards, and decision support.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 10+ years progressive HR/People Operations leadership experience, including multi‑site and multi‑state oversight.
 </li>
 <li>
 Hospitality, hotels, or a distributed service industry experience strongly preferred (hourly + salaried workforce).
 </li>
 <li>
 Demonstrated ability to build scalable HR systems in a high‑growth environment (not just &ldquo;run HR&rdquo;).
 </li>
 <li>
 Strong employee relations judgment; able to manage complex investigations, performance situations, and leader coaching.
 </li>
 <li>
 Deep knowledge of employment law and practical compliance operations across multiple states.
 </li>
 <li>
 Experience implementing and optimizing HR tech ecosystems (HRIS/Payroll/PEO).
 </li>
 <li>
 Executive‑level communication and influence: can partner with C‑suite, GMs, and field leaders with credibility.
 </li>
 </ul>
 
 
 Travel:
 
 Ability to travel to hotel locations as needed.
 
 
 
 Working hours:
 
 Remote role; must maintain office hours that effectively support multiple U.S. time zones.
 
 
 
 Nice‑to‑Have
 
 
 <ul>
 <li>
 SHRM‑CP/SCP, PHR/SPHR, or similar certifications.
 </li>
 <li>
 Experience scaling manager training / frontline leadership development.
 </li>
 <li>
 Experience building compensation programs for field operations (wage strategy, pay bands, incentive structures).
 </li>
 </ul>
 
 
 
 
 
 Compensation and Benefits
 
 
 <ul>
 <li>
 
 Salary: $135,000 - $150,000
 
 </li>
 <li>
 Medical, Dental, Vision
 </li>
 <li>
 401(k) with employer match
 </li>
 <li>
 Basic life insurance
 </li>
 <li>
 Cell phone reimbursement
 </li>
 <li>
 Flexible PTO program
 </li>
 </ul>
 
 
 
 
 
 Equal Opportunity / Workplace Policies
 
 
 
 Palette Hotels is an equal opportunity employer and prohibits unlawful discrimination based on any protected classification under applicable federal, state, and local laws. We maintain a drug‑free workplace. Palette participates in E‑Verify after offer acceptance and completion of Form I‑9.
 
</div>

Senior Director of People Operations

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