human resources business partner (hrbp) – north america

hr generalist

hr intern

hr operations specialist

human resources business partner (hrbp) – north america Jobs in Miami

human resources manager

MAFÉ Resources

<div>
 <p>
  <strong>
   About the Company
  </strong>
 </p>
 <p>
  A growing, multi-location hospitality organization operating across South Florida and the Caribbean, known for delivering high-end guest experiences.
 </p>
 <p>
  <strong>
   Position Overview
  </strong>
 </p>
 <p>
  The HR Manager will partner with leadership across multiple locations to drive talent strategy, employee relations, compliance, and overall HR operations. This role will also oversee HR staff and play a key role in building a strong, high-performing team.
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Partner with leadership on recruiting, retention, and succession planning
  </li>
  <li>
   Manage full-cycle recruiting for key and leadership roles
  </li>
  <li>
   Supervise HR team and provide guidance on complex employee matters
  </li>
  <li>
   Lead employee relations, investigations, and terminations
  </li>
  <li>
   Ensure compliance with employment laws and HR best practices
  </li>
  <li>
   Support and enhance compensation and benefits programs
  </li>
  <li>
   Develop onboarding, training, and employee development initiatives
  </li>
  <li>
   Maintain HR systems, records, and training compliance
  </li>
  <li>
   Build talent pipelines and represent the company at recruiting events
  </li>
 </ul>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree + 4+ years HR experience, or Associate&rsquo;s + 6+ years
  </li>
  <li>
   Supervisory experience preferred
  </li>
 </ul>
 <p>
  <strong>
   Skills
  </strong>
 </p>
 <ul>
  <li>
   Strong communication, organization, and problem-solving skills
  </li>
  <li>
   Solid knowledge of employment laws and HR best practices
  </li>
  <li>
   High level of professionalism and confidentiality
  </li>
  <li>
   Proficiency in Microsoft Office and HR systems
  </li>
 </ul>
 <p>
 </p>
</div>


Human Resources Manager

GRUPO EOSOL

<div><p>DESCRIPTION</p><p><b>
Location:</b> United States (Hybrid)</p><p><b>
Duration:</b> 6 months (Project-based)</p><p><b>
Department:</b> Human Resources</p><p></p><h2 class="jobSectionHeader"><b><br>
Position Overview</b></h2><p></p><p><br>
We are seeking a Human Resources Business Partner (HRBP) to support operations across North America (U.S. &amp; Mexico).</p><p>
This role will act as a strategic HR partner, aligning business goals with people strategy, supporting leadership teams in workforce planning, employee relations, compliance, and organizational development.</p><p></p><h2 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h2><h3 class="jobSectionHeader"><b><br>
Strategic HR Partnership</b></h3><ul><li>
Act as the main HR contact for managers and leadership teams.</li><li>
Support organizational design, workforce planning, and talent strategy.</li><li>
Translate business needs into HR solutions aligned with company goals.</li></ul><h3 class="jobSectionHeader"><b><br>
Employee Relations &amp; Performance</b></h3><ul><li>
Manage employee relations cases ensuring compliance and consistency.</li><li>
Support performance management and development processes.</li><li>
Advise leaders on conflict resolution and disciplinary actions.</li></ul><h3 class="jobSectionHeader"><b><br>
Compliance &amp; Labor Relations</b></h3><ul><li>
Ensure compliance with U.S. labor laws (federal, state, local).</li><li>
Oversee HR processes: onboarding, offboarding, documentation, audits.</li><li>
Support multi-state operations and field workforce compliance.</li></ul><h3 class="jobSectionHeader"><b><br>
Talent &amp; HR Operations</b></h3><ul><li>
Support recruitment and staffing strategies.</li><li>
Participate in headcount planning.</li><li>
Coordinate with HR and payroll teams across U.S. and Mexico.</li>
Maintain accurate HR data and reporting.<br>
<li>
</li></ul><p></p><br>
<br>
<p>REQUIREMENTS</p><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><ul><li>
Bachelor&rsquo;s degree in HR, Business Administration, Psychology or related.</li><li>
5&ndash;7 years of experience in Human Resources.</li><li>
Experience as HRBP or HR Manager.</li><li>
Experience in renewable energy, industrial, or project-based environments (preferred).</li><li>
Experience supporting multi-state U.S. operations.</li><li>
Strong knowledge of U.S. labor laws.</li>
Fluent Spanish + Intermediate/Advanced English.<br>
<li>
</li></ul><p></p><br>
<h2 class="jobSectionHeader"><b>Skills</b></h2><ul><li>
Strategic thinking and business orientation</li><li>
Strong communication and stakeholder management</li><li>
Ability to work in fast-paced, project-driven environments</li><li>
High level of discretion and judgment</li></ul></div><p></p>

Human Resources Business Partner (HRBP) – North America

Mia Aesthetics

<div>Description:
<p>
The HR Operations Specialist handles a breadth of responsibilities that support the employee lifecycle, HR systems, and HR day-to-day tasks. In growth operations, the HR Operations Specialist partners with HR leadership to optimize HR processes enhancing operational efficiency and effectiveness.</p>
Requirements:
<p><b>
Role Responsibilities:</b></p><ul><li>
Acts as a subject matter expert on the Paylocity application and functionality (Onboarding, HR &amp; Payroll, Performance) in support of the company&rsquo;s workforce management and operations</li><li>
Stays current with Paylocity&rsquo;s introduction and deployment of new/enhanced system features (i.e. Elevate Newsletter, Paylocity&rsquo;s knowledge center) to educate employees on changes that impact the user experience; identifies opportunities to maximize the tool in alignment with HR initiatives</li><li>
Audits and processes new hires from Paylocity&rsquo;s onboarding tool to HR &amp; Payroll; submits IT tickets for new hire emails; adds new hires to The Awards Network</li><li>
Performs ongoing Paylocity I9 re-verification audits via the dashboard tool and completes outreach/retrieval of necessary documentation for the employee file</li><li>
Assists the SVP Human Resources in set-up, deployment, and tracking of new and existing company-wide initiatives through Paylocity and other systems (i.e., monthly MoM winners, Google Review winners, annual performance appraisal)</li><li>
Inputs and processes changes in Paylocity with respect to reporting structures, job title changes, time and labor enablement and any other relevant data in Paylocity; notifies the Benefit Administrator and Payroll of role type changes (i.e., individual contributor promotion to manager level)</li><li>
Completes employment verification letters, FL unemployment claims, and other correspondence as needed</li><li>
Runs weekly termination reports and other reports as needed</li><li>
Special projects due to business needs and assigned</li></ul><p><b>
Education &amp; Experience:</b></p><ul><li>
Minimum bachelor&rsquo;s in business management or human resources management</li><li>
5+ years human resources experience</li><li>
Understanding of local, state, and federal laws involving employment and HR policies</li><li>
Proficient with Microsoft Office Suite (i.e., Word, Excel)</li><li>
Experience with HRIS tools (preferably Paylocity) and Sharepoint</li></ul></div>

HR Operations Specialist

Harbor Village

<div><h2 class="jobSectionHeader"><b>About the Role</b></h2><p>
The Case Manager is responsible for coordinating and delivering comprehensive care management services to clients receiving behavioral health treatment. This role focuses on assessing client needs, developing individualized service and discharge plans, facilitating access to internal and community resources, and ensuring continuity of care.</p><p>
The Case Manager serves as a liaison between clients, families, clinical staff, healthcare providers, and community agencies. Through advocacy, care coordination, and crisis support, the Case Manager helps clients achieve treatment goals, improve functioning, and maintain long-term stability.</p><p></p><h2 class="jobSectionHeader"><b>
Minimum Qualifications</b></h2><ul><li><p>
Minimum of two (2) years of experience in case management, social services, or behavioral health</p></li><li><p>
Knowledge of mental health and/or substance use disorders</p></li><li><p>
Understanding of community resources and referral processes</p></li><li><p>
Experience with crisis intervention and de-escalation</p></li><li><p>
Strong organizational and documentation skills</p></li><li><p>
Excellent verbal and written communication skills</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Preferred Qualifications</b></h2><ul><li><p>
Bachelor&rsquo;s degree in Social Work, Psychology, Human Services, or related field</p></li><li><p>
Certification in Case Management (CCM) or equivalent credential</p></li><li><p>
Experience in a behavioral health, substance use, or residential treatment setting</p></li><li><p>
Familiarity with Florida DCF and/or Joint Commission standards</p></li><li><p>
Proficiency with electronic health records (EHR)</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2><ul><li><p>
Conduct comprehensive biopsychosocial and needs assessments</p></li><li><p>
Develop, implement, and update individualized service and discharge plans</p></li><li><p>
Coordinate care with therapists, medical providers, families, and external agencies</p></li><li><p>
Facilitate referrals to community resources (housing, employment, medical, legal, etc.)</p></li><li><p>
Provide crisis intervention and support as needed</p></li><li><p>
Monitor client progress toward treatment and discharge goals</p></li><li><p>
Maintain accurate, timely, and compliant documentation in the EHR</p></li><li><p>
Participate in multidisciplinary treatment team meetings</p></li><li><p>
Advocate for client needs and support client engagement in treatment</p></li><li><p>
Ensure compliance with facility policies and regulatory standards</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Skills &amp; Competencies</b></h2><ul><li><p>
Case management and care coordination</p></li><li><p>
Knowledge of behavioral health conditions</p></li><li><p>
Crisis intervention and problem-solving</p></li><li><p>
Resource navigation and referral management</p></li><li><p>
Conflict resolution and de-escalation</p></li><li><p>
Time management and organizational skills</p></li><li><p>
Professional documentation and recordkeeping</p></li><li><p>
Ability to work collaboratively within a multidisciplinary team</p></li></ul></div>

Case Manager

<div><div><div><p>If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.</p>
</div></div><div><div><div><div>Job area: Account Management
</div></div></div></div><div><div><div><div><p><b>FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to </b><b>HR@us.dsv.com</b><b>.</b></p><br>
<p>
</p><p><b>DSV - Global transport and logistics</b><br>
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com</p>
<p>
Location: USA - Miami, 12430 NW 25th St</p>
<p>
Division: Air &amp; Sea<br>
Job Posting Title: Operational Key Account Manager (Multi-lingual) - 110448<br>
Time Type: Full Time</p><br>
<p></p>
<p><b>
Multi-Lingual </b><b>Operational Key Account Manager (OKAM)</b></p><br>
<p>
</p><p>As a Key Account Manager in Operations at DSV, you will be responsible for managing and growing key accounts. You will work closely with clients to ensure their satisfaction and oversee the operational aspects of their shipments. You will collaborate with internal teams to provide exceptional service and meet client needs.</p><br>
<p></p>
<p><b>
Key Responsibilities</b></p>
<ul>
<li>Account Management</li>
</ul><ul><li><div><ul><li>Act as primary contact for key accounts as defined by branch- and regional management</li>
<li>Penetrate customer&rsquo;s organization to identify and build relationships at all levels</li>
<li>Work across DSV&rsquo;s network and divisions to maintain and grow share of wallet</li>
<li>Ensure rates are current, communicated to OPS and submitted to ISSC for auto rating purposes</li>
</ul></div></li></ul><ul><li><ul><li>Provide clients with market insights to best predict and maneuver market challenges</li>
</ul></li></ul><ul><li><div><ul><li>Create, maintain and update SOPs</li>
<li>Lead client onboarding and implementation</li></ul></div></li><br>
</ul>
<p></p><ul><li>Operational Execution</li>
</ul><ul><li><div><ul><li>Oversee day-to-day operational activities, identify risks, pain points and service gaps</li>
<li>Lead any and all collaboration efforts across internal stakeholders involved with the client</li>
<li>Head up and respond to spot quote requests identify upselling opportunities</li>
<li>Ensure data quality KPIs are met including timeliness and billing days</li>
<li>Achieve and maintain acceptable AR rating</li></ul></div></li><br>
</ul>
<p></p><ul><li>Performance Review</li>
</ul><ul><li><div><ul><li>Monitor, analyze and action customer performance according to committed volumes</li>
<li>Monitor, analyze and action DSV performance according to KPIs in Service Level Agreement</li>
<li>Ensure client reporting requirements are met</li>
<li>Conduct effective client business reviews on scheduled cadence and own any follow up items</li></ul></div></li><br>
</ul>
<p></p><ul><li>Strategic Focus</li>
</ul><ul><li><div><ul><li>Facilitate/support contract and rate negotiations</li>
<li>Identify new opportunities and structure deal teams to execute the opportunity to a win</li>
<li>Develop account plans and action outlined satisfaction, threats and development opportunities</li>
<li>Create and deploy bespoke logistics solutions according to client needs. Challenge the norm</li>
<li>Determine necessity and feasibility of EDI and other tech solutions that will support eBooking</li>
<li>Analyze volume- and workflows to optimize productivity and uncover cost savings for client</li>
<li>Manage rate optimization and yield management</li></ul></div></li><br>
</ul>
<p></p><ul><li>Travel as necessary</li></ul><br>
<p></p>
<p><b>
Educational background / Work experience</b></p>
<ul>
<li>Bachelor's degree in business, logistics, supply chain management, or a related field is preferred</li>
<li>5+ years of experience in key account management in the transportation and logistics industry is preferred</li>
<li>Experience with supply chain management, transportation, warehousing, and distribution</li></ul><br>
<p></p>
<p><b>
Skills &amp; Competencies</b></p>
<ul>
<li>Strong communication and interpersonal skills</li>
<li>Excellent problem-solving and decision-making skills</li>
<li>Ability to work independently and as part of a team</li>
<li>Strong organizational and time management skills</li>
<li>Knowledge of transportation and logistics industry trends and best practices</li>
<li>Proficient in Microsoft Office Suite and other relevant software</li></ul><br>
<p></p>
<p><b>
Function / Market &amp; Industry Knowledge / Business Acumen / Processes</b></p><br>
<p></p>
<p><b><i>
Supervisory Responsibilities (if any)</i></b></p>
<ul>
<li>May oversee the work of other account managers or support staff</li></ul><br>
<p></p>
<p><b><i>
Preferred Qualifications</i></b></p>
<ul>
<li>Master's degree in business, logistics, supply chain management, or a related field</li>
<li>Experience with international logistics and customs regulations</li>
<li>Experience with sales and business development</li></ul><br>
<p></p>
<p><b>
Language skills</b></p>
<ul>
<li>Fluent in English (written and spoken)</li>
<li>Fluent in Spanish (written and spoken)</li>
<li>Fluent in Portuguese (written and spoken)</li></ul><br>
<p></p>
<p><b>
Computer Literacy</b></p>
<ul>
<li>Proficient in Microsoft Office Suite and other relevant software</li>
<li>Experience with transportation management systems (TMS) and customer relationship management (CRM) software is preferred.</li></ul><br>
<p></p>
<p><b>
At Will Employment</b></p>
<p>
DSV Air &amp; Sea Inc. employees are hired for an undefined period of time as &ldquo;at will&rdquo; employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.</p><p></p><p><br>
For this position, the expected base pay is: $71,000 - $106,500 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations.</p><br>
<p></p>
<p>
DSV provides a comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being. In addition, our 401(k) plan offers company-matching contributions up to 5% to help you build a secure financial future. To support a healthy work-life balance, DSV also offers paid time off, paid holidays, and additional floating holidays.</p><br>
<p></p>
<p>
DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.</p><br>
<p></p>
<p>
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.</p>
<p><b>
DSV &ndash; Global transport and logistics</b></p>
<p>
Working at DSV means playing in a different league.</p>
<p>
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let&rsquo;s grow together as we continue to innovate, digitalise and build on our achievements.</p>
<p>
With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers&rsquo; needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.</p>
<p>
At DSV, performance is in our DNA. We don&rsquo;t just work &ndash; we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company &ndash; this is the place to be.</p>
<p><b>
Start here. Go anywhere</b></p>
<p>
Visit dsv.com</p></div></div></div></div></div>

Operational Key Account Manager (Multi-lingual)

Seaboard Marine

<div><div><b>Starting rate: $19 per hour</b><br>
<b>Part-time internship</b></div><div>
</div><div><b>
POSITION SUMMARY:
</b></div><div>This internship provides a structured, hands-on experience within a designated functional area, allowing interns to build foundational skills through active participation in relevant projects. The program includes an introductory overview of Office/Logistics (Medley) and Port/Field Operations (POM), offering a broad understanding of the company&rsquo;s operational framework. Through onboarding, cross departmental tours, focused departmental assignments, and a final presentation, interns gain both practical experience and a well-rounded perspective of company operations while developing specialized competencies to support future career growth. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><div>
</div><div><b>
GEOGRAPHIC REGION:</b></div><div>
Please note applicants out of the geographic region for position applied will not be considered.</div><div>
</div><div><b>
INTERN TIMEFRAME:</b></div><div>
May 18, 2026 &ndash; August 7, 2026</div><div><b>
</b></div><div><b>
QUALIFICATIONS:</b></div><div><b>
Required</b></div><ul><li>
Currently enrolled in senior year or recently graduated from a bachelor&rsquo;s degree program in Human Resources or a related field.
</li><li>Must have a minimum GPA of 3.0.</li><li>
Relevant knowledge or coursework in Human Resources.</li><li>
Intermediate skills with MS Office suite, including basic Excel.</li><li>
Intermediate to advanced communication skills in English (verbal and written).</li><li>
Intermediate to advanced communication skills in Spanish (verbal and written).</li><li>
Ability to think logically, follow procedures, and instructions.</li><li>
Ability to perform and prioritize various administrative assignments with minimal supervision.</li><li>
Must have reliable transportation to commute to and from work according to required hours.</li><li>
Ability to report to work onsite and on time consistently.</li><li>
Ability to establish and maintain effective working relationships with customers, vendors and fellow employees.</li></ul><div>
</div><div><b>
DUTIES AND RESPONSIBILITIES:</b></div><div><b>
Primary</b></div><ul><li>
Assist with day to day tasks within the assigned department to support operational needs.</li><li>
Participate in onboarding sessions and training activities to build foundational knowledge.</li><li>
Gain a basic understanding of company operations through cross departmental tours and shadowing opportunities.</li><li>
Support departmental projects by conducting research, organizing information, and preparing simple reports or summaries.</li><li>
Observe and learn standard workflows, procedures, and tools used in the company.</li><li>
Collaborate with team members to complete assigned tasks and contribute to ongoing initiatives.</li><li>
Assist in maintaining documentation, tracking data, or updating internal systems as directed.</li><li>
Prepare and deliver a final presentation summarizing internship learning and project contributions.</li><li>
Communicate effectively with supervisors and staff to ensure clarity on tasks, expectations, and deadlines.</li><li>
Demonstrate professionalism, punctuality, and a willingness to learn in all assigned activities.</li><li>
Secondary</li><li>
Works on special projects, as required.</li><li>
Additional duties as assigned.</li></ul><div>
</div><div><b>
PHYSICAL REQUIREMENTS:</b></div><ul><li>
The employee is continuously required to sit and use his fingers.</li><li>
The employee continuously required to talk and/or hear.</li><li>
The employee is occasionally required to stand and walk.</li><li>
The employee must occasionally lift and/or move up to 10 pounds.</li><li>
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.</li></ul><div>
</div><div><b>
SAFETY REQUIREMENTS:</b></div><ul><li>
Report safety hazards.</li><li>
Immediately report incidents involving injury, illness, or property damage.</li><li>
Wear protective PPE (Personal Protective Equipment) as instructed or necessary.</li><li>
Comply with all company safety policies, procedures, and rules.</li><li>
Refuse any unsafe task or operation.</li><li>
Participate in safety meetings and training.</li><li>
Be constantly aware of their personal safety and that of their coworkers.</li></ul><div>
</div><div><b>
SUPERVISION RECEIVED AND EXERCISED:</b></div><div>
Reports directly to the Senior Manager &ndash; Human Resources, and indirectly to Director &ndash; Human Resources. Does not exercise supervision over any other position.
</div><div>
</div><div><b>CONDITIONS:</b></div><ul><li>
Indoors office environment most of the time where the exposure is a controlled temperature and office environment.
</li><li>The noise level in the work environment is usually busy with many phone conversations going on simultaneously.</li><li>
Participate in a supervised port tour that includes brief exposure to outdoor operational areas and varying weather conditions.</li></ul><div>
</div><div><b>
DISCLAIMER:</b></div><ul><li>
Completion of the internship program does not obligate the company to offer employment, nor does it guarantee future employment opportunities.</li><li>
Any paperwork or documentation required for university credit must be provided by the intern prior to the start of the internship. The intern is responsible for ensuring all necessary forms are submitted.</li><li>
We are an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws.</li><li>
If an applicant with a disability is unable or limited in their ability to use or access our online application center as a result of their disability, they can request reasonable accommodations by sending an email to accommodations@seaboardmarine.com</li><li>
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.</li><li>
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.</li></ul></div>

HR Intern

JW Marriott

<p></p><div><div><b>Location: </b>JW Marriott Marquis Miami | 255 Biscayne Blvd Way, Miami Florida 33131 USA</div><div><b>
Compensation:</b> Salary</div><div><b>
Schedule: </b>Full-Time</div><div><b>
Position Type: </b>Management</div><div></div><p><b><br>
Benefits</b></p><ul><li>
Health Insurance</li><li>
Dental and Vision</li><li>
Paid Time Off</li><li>
401K</li><li>
Parking and Metro Reimbursement</li><li>
Travel Perks and Benefits</li><li>
Recognition and Rewards</li><li>
Growth Opportunities
</li><li>&hellip;and much more!</li></ul><p></p><p><b><br>
Job Summary</b></p><p>
The Banquets Manager leads the Food and Beverage service of events and the corresponding staff. Ensures consistency and the highest level of service by training and developing staff and executing the requirements of events based on catering service standards. As an assistant department head uses leadership skills to coach and develop staff.</p><p></p><p><b><br>
Banquet Operations</b></p><br>
<p></p><ul><li>
Sets goals and delegates tasks to improve departmental performance. Monitors progress and leads discussion with staff each period.</li><li>
Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props). Manages departmental inventories and maintains equipment.</li><li>
Uses banquet beverage Use records to control liquor costs and mange the banquet beverage perpetual inventory.</li><li>
Applies knowledge of all laws, as they relate to an event.</li><li>
Conducts monthly department meetings with the Banquet team.</li><li>
Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.</li><li>
Schedules banquet service staff to forecast and service standards, while maximizing profits.</li><li>
Assists team in developing lasting relationships with groups to retain business and increase growth.</li><li>
Maintains established sanitation levels.</li><li>
Adheres to and reinforces all standards, policies, and procedures (PPM, Core Deliverables, SOPs, LSOPs, etc.).</li><li>
Communicates and executes departmental and hotel emergency procedures and ensures staff are trained in safety procedures.</li></ul><p></p><p><b><br>
Guest Satisfaction</b></p><ul><li>
Sets a positive example for guest relations.</li><li>
Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.</li><li>
Empowers associates to provide excellent customer service. Ensures associates understand expectations and parameters.</li><li>
Observes service behaviors of associates and provides feedback to individuals; continuously strives to improve service performance.</li><li>
Reviews comment cards and guest satisfaction results with associates. Participates in the development and implementation of corrective action plans.</li><li>
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li><li>
Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.</li><li>
Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.</li></ul><p></p><p><b><br>
Human Resources</b></p><ul><li>
Interviews and hires Banquet team members with appropriate skills.</li><li>
Ensures a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job. Ensures associates are cross trained to support successful daily operations.</li><li>
Uses all available on the job training tools for associates. Supervises on-going training initiatives and conducts training when appropriate.</li><li>
Communicates performance expectations in accordance with job descriptions for each position.</li><li>
Conducts associate performance appraisals and provides feedback as needed.</li><li>
Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.</li><li>
Actively solicits associate feedback, utilizes and &quot;open door&quot; policy and reviews associate satisfaction results to identify and address associate problems or concerns. Brings issues to the attention of the department manager and Human Resources as necessary.</li><li>
Administers associate progressive discipline procedures. Ensures hotel policies are applied fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.</li><li>
Ensures that regular on-going communication is happening with associates to create awareness of business objectives and communicate expectations, recognizes performance and produce desired results.</li><li>
Celebrates successes and publicly recognizes the contributions of team members; ensures associate recognition is taking place on all shifts. Participates in an on-going associate recognition program.</li></ul><p></p><p><b><br>
Sales and Revenue Management</b></p><ul><li>
Effectively up-sells products and services throughout the event phase.</li><li>
Participates in customer site inspections and assists with the sales process when necessary.</li></ul><p></p><div><div><br>
JW Marriott Marquis Miami's foundation is its commitment to genuine hospitality &mdash; a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners, and the communities in which its hotels operate.</div><div></div><div><br>
By doing so, JW Marriott Marquis Miami strives to become the industry leader in delivering the true meaning of hospitality. This has resulted in consistent, superior financial performance as well as repeated recognition from industry and community leaders. The company has amassed numerous awards for a variety of efforts from energy conservation to product development to associate recognition and business results.</div><div></div><div><b><br>
Our Mission</b></div><div>
We provide genuine hospitality by inspiring strong relationships with our guests, associates, and partners to make a difference in our community.</div><div></div><div><b><br>
Our Vision</b></div><div>
To be the leading choice in Miami by welcoming guests from all over the world, offering fun, innovative and unique hotel experiences while developing our communities.</div><div></div><div><b><br>
Our Core Values</b></div><div>
We Inspire People</div><div>
We Embrace Innovation</div><div>
We Pursue Accountability</div><p></p><h2 class="jobSectionHeader"><b><br>
SOCIAL MEDIA SITES</b></h2><div>
Marriott Careers: https://www.youtube.com/user/MarriottJobs</div><div></div><div><b><br>
JW Marriott Marquis Miami</b></div><div>
Website: https://www.marriott.com/hotels/travel/miamj-jw-marriott-marquis-miami/</div><div>
Instagram: https://www.instagram.com/jwmarriottmarquismiami/?hl=en</div><div>
Facebook: https://www.facebook.com/JWMarriottMarquisMiami/</div><div>
Twitter: https://twitter.com/jwmm_miami?lang=en</div><div>
Maps: https://www.marriott.com/hotels/maps/travel/miamj-jw-marriott-marquis-miami/</div></div></div><div></div>

Banquets Manager

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