area sales manager, northwest territory

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regional sales manager Jobs in San Francisco

regional sales manager

regional sales manager - bay area, california Jobs in San Francisco

hvac territory manager

Ferguson

<div>Job Description:
Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers&rsquo; complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.<h2 class="jobSectionHeader">
The Opportunity</h2>
Ferguson is seeking a driven HVAC Territory Manager to support and grow our HVAC business across the Bay Area. As part of our continued investment in HVAC&mdash;one of Ferguson&rsquo;s fastest‑growing and most strategic customer groups&mdash;this role plays a key part in expanding our presence with residential and light commercial contractors in a highly fragmented, opportunity‑rich market!
This is a field‑based, customer‑facing sales role responsible for building strong contractor relationships, identifying growth opportunities, and delivering solutions that help customers run more profitable, efficient businesses. You&rsquo;ll be backed by Ferguson&rsquo;s national scale, supply chain strength, and vendor partnerships, while shaping HVAC growth locally.
This base + uncapped commission role includes an auto allowance, company‑provided cell phone and laptop, T&amp;E card, and an estimated total compensation range of $100,000-$120,000+, based on performance and experience. Must reside in or be willing to relocate to the Bay Area
Responsibilities<ul><li>
Own and grow an assigned HVAC territory by building strong, trust‑based relationships with residential and light commercial HVAC contractors</li><li>
Identify and pursue new business opportunities while expanding existing customer relationships</li><li>
Serve as a consultative partner by understanding contractor workflows, job requirements, and growth goals, and recommending HVAC equipment, systems, and solutions</li><li>
Collaborate with branch teams, vendor partners, and internal specialists to ensure accurate quoting, smooth execution, and reliable fulfillment</li><li>
Analyze territory performance, market trends, and competitive activity to implement effective sales strategies</li><li>
Maintain accurate pipeline and customer activity in CRM tools</li><li>
Continue to build product knowledge and stay up to date on HVAC technologies, regulatory changes and market trends</li></ul>
What Success Looks Like<ul><li>
Consistent growth of HVAC revenue and margin within the assigned territory.</li><li>
Increased penetration of targeted customer segments and successful onboarding of new HVAC accounts.</li><li>
Strong customer satisfaction, repeat business, and long-term account retention.</li><li>
Effective territory planning, disciplined pipeline management and follow-through.</li><li>
Establishing Ferguson as a trusted, go-to HVAC partner in the local market</li></ul>
Qualifications<ul><li>
5+ years of experience in outside sales, account management, or a customer‑facing role within HVAC, construction, building materials, or a related industry</li><li>
Exposure to the HVAC industry with an understanding of&mdash;or the ability to quickly learn&mdash;HVAC equipment, systems, and contractor workflows</li><li>
Experience selling to residential and/or light commercial contractors; dual‑trade exposure is a plus</li><li>
Proven ability to build relationships, manage a territory, and drive growth through consultative selling</li><li>
Strong communication, organization, and time‑management skills</li><li>
General digital proficiency, including CRM tools and Microsoft Office</li></ul>
At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!<ul><li></li></ul>
Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.<ul><li></li></ul>
The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
Equal Employment Opportunity and Reasonable Accommodation Information</div>

HVAC Territory Manager

Heraeus

Regional Sales Manager - San Francisco Bay Area, California Location: Position is remote and will be covering the sales territory of San Francisco Bay Area, California. The role is a Permanent, Full-Time position.Imagine a job where you will have the opportunity to do exciting and challenging work, while collaborating with extraordinary colleagues. A company that invests in you and your career, providing the training, mentoring, development and support you need to be successful now and in the future. If you want a career without limits with a market-leading family-owned, global company where you can make an impact, then imagine an opportunity at Heraeus. Every day, our worldwide team of nearly 15,000 employees are bringing forward new ideas and solutions that are impacting and transforming everything from healthcare to renewable energy to e-mobility to high-tech and telecommunications.Your role and responsibilitiesJob Summary - As a Regional Sales Manager, you will be responsible for growing Heraeus' orthopedic business by developing relationships with hospitals, health systems, surgeons, physician practices, clinics, and 1099 agents, and by delivering solutions that support patient care and clinical outcomes.<ul><li>Grow the market share of HME products in the defined geographic area and achieve or exceed sales quota. Develop relationships with decision makers (clinical, technical and economic) in geographic area.</li><li>Cold call and visit prospects on location, set appointments with hospital staff and administrators, Manage all leads and customers within a defined territory.</li><li>Keep CRM software updated with appropriate information, educate medical staff on the use and benefits of medical devices. Provide product demonstrations and support.</li><li>Ensure smooth ordering at all accounts (new and existing). Maximize account penetration by selling all products in portfolio.</li><li>Communicate between sales, marketing, and support teams to improve customer experience.</li><li>Collect, analyze, and present field sales data to assist with strategy planning and implementation.</li><li>Support and champion the regional sales strategy, Develop and execute territory business plan.</li><li>Support, train, develop and manage internal and external sales reps and agents on products, services and any corporate level initiatives. Oversee and manage multiple territories and associated sales reps/sales agents.</li></ul>What is required for this role<ul><li>Bachelor&rsquo;s Degree in Business, Biology or related field required, Master&rsquo;s degree preferred.</li><li>A minimum of 4 years of experience in the medical industry and medical device sales required.</li><li>Experience managing direct reports and external sales agents preferred.</li><li>Must have a strong sales background with demonstrated performance record; ability to learn our medical device product platform. Self-starter, strong independent sales management skills.</li><li>Direct sales training and experience in medical device industry required.</li><li>The equivalent combination of education and experience will be considered.</li></ul>If you want to do more than make a living, at Heraeus you can make a difference. We can provide you with the opportunity - and Open Space - where your ideas and career can grow and advance. We offer attractive compensation, top-notch benefits, and an ideal environment that supports your professional development. You can find more information at www.heraeus.com/careersusa.Interested candidates should apply through the Heraeus careers site.Keywords: sales, medical devices, orthopedic, sales management, trauma, reconstructionJob Type: Full-timePay: $80,000.00 - $175,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Disability insurance</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Travel reimbursement</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul>Experience:<ul><li>Medical Device Sales: 4 years (Required)</li><li>Sales management: 2 years (Required)</li><li>1099 sales agent management: 1 year (Required)</li><li>Orthopedic medical device sales: 3 years (Preferred)</li></ul>Work Location: On the road

Regional Sales Manager - Bay Area, California

Broccoli AI

<div><h2 class="jobSectionHeader">About Broccoli AI</h2>
Broccoli AI is building the AI operating system for home service businesses.
We work with plumbing, HVAC, and electrical contractors, the people who keep homes running, and we replace fragmented tools and manual workflows with AI agents that actually do the work.
Our AI assistants answer phones, book jobs, follow up with customers, and drive revenue, fully integrated into systems like ServiceTitan.
We started by going door-to-door, meeting 100+ contractors, and understanding how these businesses actually run. That shaped everything we've built. Today:<ul><li>
Hundreds of contractors use Broccoli to run their front office</li><li>
We've grown from $0 to millions in ARR in under a year</li><li>
We're trusted by both single-location operators and the largest PE-backed roll-ups</li></ul><h2 class="jobSectionHeader">
Raised $25M+ from Khosla Ventures and YC 
</h2><h2 class="jobSectionHeader">
The Role</h2>
The hardest part of bringing AI into a contractor's operations isn't the software &mdash; it's getting the people at the desk and in the field confident enough to trust it and use it well. This role owns that.
It's a two-sided job, and both sides run on AI. You'll teach our customers how to use a product that is itself AI-native &mdash; and you'll use AI to build the training, spot where customers get stuck, and generate documentation faster than a traditional education team ever could.
It's a foundational, build-from-scratch role: instead of following a playbook, you'll write it. There's no dedicated owner today &mdash; just early proof (a handful of job aids, a few videos, some onboarding notes) and a lot of open space. You'll be the first person to own customer education end-to-end: build on what exists, then decide what it becomes. You're not tied to any one format &mdash; video, in-product guidance, live sessions, interactive walkthroughs, or something no one's tried yet &mdash; whatever gets customers confident.
The goal is simple: every customer goes live and gets value from Broccoli without needing a person in the room for every step.<h2 class="jobSectionHeader">
What You'll Do</h2><ul><li>
Own customer education end to end and build it into a scalable system.</li><li>
Design the framework and roadmap for the education system.</li><li>
Teach the people who work with Broccoli day to day how to get the most out of an AI-native product &mdash; choosing the formats that fit each audience, from job aids to video to in-product guidance and beyond.</li><li>
Use AI to build the material: draft lessons, produce docs, and analyze friction faster than a traditional team could.</li><li>
Design education around the key moments customers interact with Broccoli, so adoption feels natural and low-friction from day one.</li><li>
Meet customers where they are: connect what they already do to how Broccoli helps, so getting started feels obvious, not intimidating.</li><li>
Build a certification program that turns proficiency into something measurable.</li></ul><div> 
</div><h2 class="jobSectionHeader">
What We're Looking For</h2><ul><li>
4+ years building training, education, or instructional content that real people used to adopt a tool.</li><li>
Built education or training programs from the ground up &mdash; not just run someone else's.</li><li>
Can produce, not just plan &mdash; you can ship a job aid, a video, or a walkthrough yourself without a big team behind you.</li><li>
Turn messy, real-world workflows into clear, confidence-building lessons.</li><li>
AI-native &mdash; you use Claude and other AI tools daily to build training, analyze friction, and move faster than a traditional team could.</li><li>
Opinionated about formats and tools, and curious enough to try approaches others haven't.</li><li>
Comfortable being the first and only owner of a function, deciding what matters and what waits.</li><li>
Comfortable getting fluent in a trade-heavy customer base fast &mdash; our customers are plumbers, HVAC techs, and electricians, and you'll need to speak their language.</li></ul><div> 
</div><h2 class="jobSectionHeader">
Bonus Points</h2><ul><li>
Experience in home services (HVAC, plumbing, electrical, roofing) &mdash; e.g., you've supported teams on tools like ServiceTitan, or run operations inside one.</li><li>
Startup experience.</li><li>
Spanish fluency.</li></ul>
Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.</div>

AI Customer Education Lead

<div><h1 class="jobSectionHeader">About Broccoli
</h1>At Broccoli, we're building AI teammates for the people who build and maintain our world.
We partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.
Our AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.
Before we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.
Today:<ul><li>
Hundreds of contractors rely on Broccoli every day.</li><li>
We've grown to $15M+ ARR in under two years.</li><li>
We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.</li><li>
We're backed by Khosla Ventures and Y Combinator.</li></ul>
We're still just getting started.<h2 class="jobSectionHeader">
This Role</h2>
We're looking for a Video Producer to act as our in-house production team, starting as a team of one, embedded, fast, and close to the team. You'll conceive, shoot, edit, and publish short and long-form video, owning the process from start to finish before handing it off for distribution. Over time, there's room for the function to grow into a small production team, as the work demands it.
You'll be embedded day-to-day with the team, moving fluidly between quick-turn social content and more polished long-form pieces, always close to what's actually happening. Some weeks that means being on the road at a show or event; other weeks it means sitting in the edit bay turning a podcast into a dozen usable clips.
This is a hands-on role: scrappy, resourceful, and exciting for someone who wants to own the full process, with the chance to help shape the team as it grows.<h2 class="jobSectionHeader">
What You'll Own</h2><ul><li>
Short-form content &mdash; Reels, TikTok, and other vertical video, produced at high volume (~10+ pieces/week)</li><li>
Long-form content &mdash; YouTube videos and podcast recording/editing, from raw footage to finished, publish-ready cuts</li><li>
Full production pipeline &mdash; shooting, editing, sound, and basic color/finishing, without relying on outside vendors or a larger crew</li><li>
Media library &mdash; organizing and maintaining all raw and finished assets so content is easy to find, reuse, and repurpose</li><li>
On-site production &mdash; traveling to shows, events, and off-site shoots to capture content in the field</li><li>
Handoff-ready output &mdash; delivering finished or near-finished content to partner teams for distribution and publishing</li></ul><h2 class="jobSectionHeader"> 
Who we're looking for</h2><ul><li>
Someone who has shot, edited, and published their own content before &mdash; a personal channel or portfolio speaks louder than a resume here</li><li>
Someone comfortable owning their own gear, troubleshooting audio and lighting solo, and not waiting on anyone else to get the shot</li><li>
Someone who moves quickly without sacrificing quality, and can handle a steady stream of both quick-turn and more involved projects</li><li>
Someone who wants ownership over a creative pipeline, not just a task list</li><li>
Someone excited to work in-office five days a week, collaborating closely with the team</li></ul>
Broccoli is an equal opportunity employer and complies with all applicable federal, state, and local employment laws. We celebrate diverse perspectives and believe great teams are built by people with different backgrounds, experiences, and ideas.</div>

Video Producer

Elevenlabs

<div><h2 class="jobSectionHeader">About ElevenLabs</h2>
ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. 
 
We have expanded from voice into three main platforms:<ul><li>
ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.</li><li>
ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.</li><li>
ElevenAPI gives developers access to our leading AI audio foundational models.</li></ul>
Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.<h2 class="jobSectionHeader">
How we work</h2><ul><li>
High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.</li><li>
Impact not job titles: We don&rsquo;t have job titles. Instead, it&rsquo;s about the impact you have. No task is above or beneath you.</li><li>
AI first: We use AI to move faster with higher-quality results. We do this across the whole company&mdash;from engineering to growth to operations.</li><li>
Excellence everywhere: Everything we do should match the quality of our AI models.</li><li>
Global team: We prioritize your talent, not your location.</li></ul><h2 class="jobSectionHeader">
What we offer</h2><ul><li>
Innovative culture: You&rsquo;ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what&rsquo;s possible.</li><li>
Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.</li><li>
Learning &amp; development: ElevenLabs proactively supports professional development through an annual discretionary stipend.</li><li>
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.</li><li>
Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.</li><li>
Co-working: If you&rsquo;re not located near one of our main hubs, we offer a monthly co-working stipend.</li></ul><h2 class="jobSectionHeader">
About the Role</h2>
As Mid-Market Lead, you will be the strategic driver behind scaling and optimizing our Mid-Market AE organization. You&rsquo;ll own revenue outcomes and team performance across our Mid-Market segment, with a strong focus on building repeatable, high-velocity sales motions. This role blends hands-on leadership with strategic execution in a fast-growing environment.
In this role, you will:<ul><li>
Define and execute the go-to-market strategy for U.S. Mid-Market accounts, including quotas, segmentation, and territory design.</li><li>
Lead, coach, and scale a team of Mid-Market AEs, owning recruiting, onboarding, enablement, and performance management.</li><li>
Own pipeline health and forecasting, driving consistency and improving conversion rates across each stage of the funnel.</li><li>
Develop and refine sales playbooks, motions, objection frameworks, and deal models tailored to Mid-Market buyers and voice AI / conversational use cases.</li><li>
Partner cross-functionally with Marketing, Product, Growth, and Customer Success to align positioning, messaging, and expansion opportunities.</li><li>
Establish feedback loops by synthesizing insights from prospects and customers to help inform GTM strategy and product roadmap decisions.</li></ul><h2 class="jobSectionHeader">
Requirements</h2><ul><li>
7+ years of SaaS or technology sales experience, with meaningful experience leading or scaling Mid-Market AE teams.</li><li>
Demonstrated success surpassing revenue targets in a Mid-Market or velocity-oriented sales environment.</li><li>
Strong command of sales metrics, funnel optimization, forecasting, and process rigor.</li><li>
Experience selling technical, AI, or API-driven solutions to Director- and VP-level stakeholders.</li><li>
Excellent communication skills and ability to influence across teams and seniority levels.</li><li>
Comfortable operating in fast-paced, ambiguous, high-growth environments with high ownership.</li></ul><h2 class="jobSectionHeader">
Location</h2>
This role is remote across the US, with the option to work from our San Francisco or New York offices if preferred.
#LI-remote</div>

Account Executive Lead - North America - Mid-Market

<div><h2 class="jobSectionHeader">About Broccoli AI</h2>
Broccoli AI is building the AI operating system for home service businesses.
We work with plumbing, HVAC, and electrical contractors &mdash; the people who keep homes running &mdash; and we replace fragmented tools and manual workflows with AI agents that actually do the work.
Our AI assistants answer phones, book jobs, follow up with customers, and drive revenue, fully integrated into systems like ServiceTitan.
We started by going door-to-door, meeting 100+ contractors, and understanding how these businesses actually run. That shaped everything we&rsquo;ve built. Today:<ul><li>
Hundreds of contractors use Broccoli to run their front office</li><li>
We&rsquo;ve grown from $0 to millions in ARR in under a year</li><li>
We&rsquo;re trusted by both single-location operators and the largest PE-backed roll-ups</li><li>
Raised $25M+ from Khosla Ventures and YC</li></ul><div> 
</div><h2 class="jobSectionHeader">
The Role</h2>
We&rsquo;re hiring an AI Customer Strategy Lead to get customers live on our platform and make it deliver real value in their business.
This is the work that turns a signed contract into a customer who runs their front office on our platform. You&rsquo;ll own the rollout end to end: understand how each business operates, configure and launch the platform to fit it, drive adoption across the front office and technicians, and prove the impact in the customer&rsquo;s own numbers. You won&rsquo;t do it alone &mdash; you&rsquo;ll partner closely with our forward-deployed engineers, who handle the deep technical build while you own the customer, the configuration, and the outcome. You&rsquo;ll do this across a portfolio of customers at once, and you&rsquo;ll help shape the playbook and delivery model that let us do it well at scale.
The best person for this has done implementation or deployment before at a company where getting customers live and adopting was the product. This is hands-on transformation work &mdash; you own the rollout and the outcome, not a set of recommendations. You understand SMB operators, you&rsquo;re comfortable in the data, and you measure yourself by whether the customer is genuinely better off. It&rsquo;s an early, high-ownership role with real room to grow as we scale.<div> 
</div><h2 class="jobSectionHeader">
What You&rsquo;ll Do</h2><ul><li>
Own the rollout. Take customers from signed to fully live on the platform &mdash; scoping, configuration, launch, and adoption across the front office, technicians, and locations.</li><li>
Learn the business first. Understand how each customer actually operates, then set up the platform to fit the way they work.</li><li>
Drive adoption and value. Make sure customers are using the platform deeply and getting real results &mdash; and quantify it in hard numbers (ROI, revenue, conversion, labor savings).</li><li>
Manage a portfolio. Run multiple customer rollouts at once, keeping each on track to go-live and to value.</li><li>
Be the customer&rsquo;s trusted partner. Build the relationship, run the day-to-day, and turn frontline results into reporting their leadership trusts.</li><li>
Partner with engineering. Work hand in hand with our forward-deployed engineers &mdash; they handle the deep technical build, you own the customer, the configuration, and the outcome.</li><li>
Influence the playbook and delivery model. Turn what works in the field into repeatable practices that shape how we deliver the platform as we scale.</li><li>
Feed the field back to Product. Turn what you learn on the ground into signal that shapes the roadmap and how we deliver.</li></ul><div> 
</div><h2 class="jobSectionHeader">
What We&rsquo;re Looking For</h2><ul><li>
4&ndash;8+ years in implementation, onboarding, deployment, or platform migration at a high-growth software or ops-heavy company (e.g., ServiceTitan, Toast, Rippling, or similar).</li><li>
Also a fit: technology-transformation or systems-implementation consulting (e.g., Deloitte, Accenture) where you ran the rollout rather than advised, or an engineering/technical background you&rsquo;ve turned toward customers and business outcomes.</li><li>
A track record of getting customers live and adopting &mdash; ideally across a portfolio, and ideally with SMB or multi-location operators.</li><li>
Measurable impact you can point to: adoption, retention, time-to-value, revenue, or operational improvement you drove through execution.</li><li>
Customer obsession. You measure yourself by whether the customer is better off, and you do what it takes.</li><li>
Comfort in the data yourself &mdash; you can pull the numbers, show the impact, and tell the story.</li><li>
Strong presence with both senior leaders and frontline operators; you can earn a shop owner&rsquo;s trust as easily as an executive&rsquo;s.</li><li>
An AI-native mindset. You use AI tools daily and have strong intuition for how AI reshapes the way a business runs.</li><li>
Excited to work in person 5 days a week in San Francisco with the team.</li></ul><div> 
</div><h2 class="jobSectionHeader">
Bonus Points</h2><ul><li>
You&rsquo;ve owned a platform migration or major product rollout across many customers or locations.</li><li>
Experience in home services, field services, restaurants, retail, or other multi-location / SMB-dense industries.</li><li>
Startup experience.</li></ul><div></div> 
Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.</div>

AI Transformation Lead

<div><h2 class="jobSectionHeader">About Broccoli AI</h2>
Broccoli AI is building the AI operating system for home service businesses.
We work with plumbing, HVAC, and electrical contractors &mdash; the people who keep homes running &mdash; and we replace fragmented tools and manual workflows with AI agents that actually do the work.
Our AI assistants answer phones, book jobs, follow up with customers, and drive revenue, fully integrated into systems like ServiceTitan.
We started by going door-to-door, meeting 100+ contractors, and understanding how these businesses actually run. That shaped everything we&rsquo;ve built. Today:<ul><li>
Hundreds of contractors use Broccoli to run their front office</li><li>
We&rsquo;ve grown from $0 to millions in ARR in under a year</li><li>
We&rsquo;re trusted by both single-location operators and the largest PE-backed roll-ups</li><li>
Raised $25M+ from Khosla Ventures and YC</li></ul><h2 class="jobSectionHeader">
The Role</h2>
We&rsquo;re hiring an AI Customer Strategy Lead to get customers live on our platform and make it deliver real value in their business.
This is the work that turns a signed contract into a customer who runs their front office on our platform. You&rsquo;ll own the rollout end to end: understand how each business operates, configure and launch the platform to fit it, drive adoption across the front office and technicians, and prove the impact in the customer&rsquo;s own numbers. You won&rsquo;t do it alone &mdash; you&rsquo;ll partner closely with our forward-deployed engineers, who handle the deep technical build while you own the customer, the configuration, and the outcome. You&rsquo;ll do this across a portfolio of customers at once, and you&rsquo;ll help shape the playbook and delivery model that let us do it well at scale.
The best person for this has done implementation or deployment before at a company where getting customers live and adopting was the product. This is hands-on transformation work &mdash; you own the rollout and the outcome, not a set of recommendations. You understand SMB operators, you&rsquo;re comfortable in the data, and you measure yourself by whether the customer is genuinely better off. It&rsquo;s an early, high-ownership role with real room to grow as we scale.<h2 class="jobSectionHeader">
What You&rsquo;ll Do</h2><ul><li>
Own the rollout. Take customers from signed to fully live on the platform &mdash; scoping, configuration, launch, and adoption across the front office, technicians, and locations.</li><li>
Learn the business first. Understand how each customer actually operates, then set up the platform to fit the way they work.</li><li>
Drive adoption and value. Make sure customers are using the platform deeply and getting real results &mdash; and quantify it in hard numbers (ROI, revenue, conversion, labor savings).</li><li>
Manage a portfolio. Run multiple customer rollouts at once, keeping each on track to go-live and to value.</li><li>
Be the customer&rsquo;s trusted partner. Build the relationship, run the day-to-day, and turn frontline results into reporting their leadership trusts.</li><li>
Partner with engineering. Work hand in hand with our forward-deployed engineers &mdash; they handle the deep technical build, you own the customer, the configuration, and the outcome.</li><li>
Influence the playbook and delivery model. Turn what works in the field into repeatable practices that shape how we deliver the platform as we scale.</li><li>
Feed the field back to Product. Turn what you learn on the ground into signal that shapes the roadmap and how we deliver.</li></ul><h2 class="jobSectionHeader">
What We&rsquo;re Looking For</h2><ul><li>
4&ndash;8+ years in implementation, onboarding, deployment, or platform migration at a high-growth software or ops-heavy company (e.g., ServiceTitan, Toast, Rippling, or similar).</li><li>
Also a fit: technology-transformation or systems-implementation consulting (e.g., Deloitte, Accenture) where you ran the rollout rather than advised, or an engineering/technical background you&rsquo;ve turned toward customers and business outcomes.</li><li>
A track record of getting customers live and adopting &mdash; ideally across a portfolio, and ideally with SMB or multi-location operators.</li><li>
Measurable impact you can point to: adoption, retention, time-to-value, revenue, or operational improvement you drove through execution.</li><li>
Customer obsession. You measure yourself by whether the customer is better off, and you do what it takes.</li><li>
Comfort in the data yourself &mdash; you can pull the numbers, show the impact, and tell the story.</li><li>
Strong presence with both senior leaders and frontline operators; you can earn a shop owner&rsquo;s trust as easily as an executive&rsquo;s.</li><li>
An AI-native mindset. You use AI tools daily and have strong intuition for how AI reshapes the way a business runs.</li><li>
Excited to work in person 5 days a week in San Francisco with the team.</li></ul><h2 class="jobSectionHeader">
Bonus Points</h2><ul><li>
You&rsquo;ve owned a platform migration or major product rollout across many customers or locations.</li><li>
Experience in home services, field services, restaurants, retail, or other multi-location / SMB-dense industries.</li><li>
Startup experience.</li></ul><div></div> 
Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.</div>

AI Customer Strategy Lead

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