office assistant

customer service associate Jobs in Houston

customer service associate

front desk agent

front desk specialist i - part-time Jobs in Houston

front desk specialist i - part-time

front desk supervisor

it desktop support

S+S Industries

<div><div>S+S Industries is GROWING!</div>
<div><div><div>Want to be part of an amazing organization that knows their employees are one of their most valuable assets?</div>
<div> 
S+S is family owned and has been in business for over 40 years. We are a leading provider of electroplated coatings in the oilfield, power generation, consumer goods, and automotive industries.</div>
<div></div><div>We are currently seeking an IT Desktop Support that wants to grow with S+S and be a part of our team!</div>
<div></div><div>The IT Desktop Support is responsible for providing hands-on technical support for end users, maintaining desktop systems, troubleshooting hardware and software issues, and ensuring reliable day-to-day IT operations. This role supports PCs, printers, network connectivity, and assists with system administration tasks under the direction of the IT Administrator. 
 
This position is located in Houston, TX 77011 (East Downtown).</div>
</div>
<div></div><div>Qualifications:</div>
<ul><li>Minimum 2 year experience in IT desktop support</li>
<li>Strong troubleshooting and critical-thinking</li>
<li>Ability to multitask and maintain effectiveness in a fast-paced environment</li>
<li>Excellent communication and organization skills</li>
<li>Familiarity with:
<ul><li>Windows / PC hardware</li>
<li>Windows Servers</li>
<li>Microsoft Azure</li>
<li>Firewalls, routers, and switches</li>
<li>Printers/scanners</li>
<li>VMware virtualization</li>
<li>Data backups</li>
<li>Security</li>
</ul></li></ul><div>Responsibilities (include, but are not limited to):</div>
<ul><li>Provide onsite and remote technical support for employees</li>
<li><div>Install, configure, and troubleshoot Windows operating systems and PC hardware</div>
</li><li><div>Support and maintain Windows-based workstations and Windows Servers (user-level administration)</div>
</li><li><div>Install, configure, and maintain printers and scanners</div>
</li><li><div>Maintain inventory of IT equipment and supplies</div>
</li><li><div>Document support tickets and resolutions</div>
</li></ul><div>Minimum 2 year experience in an IT Support role 
Shift: Monday-Friday 8:00am-5:00pm</div>
<div>Compensation: Depending on experience</div>
<div></div><div>S+S Industries offers the following benefit options:</div>
<ul><li>Probationary Period Excellence Bonus</li>
<li>Paid Time Off</li>
<li>Benefits package (Medical, Vision, Dental, etc.)</li>
<li>401(k) Retirement Plan</li>
<li>Company Paid Holidays</li>
</ul><div>This position in located in East Downtown near Navigation and Wayside Dr.</div>
<div></div><div>Must pass drug screen and background check prior to employment offer.</div></div></div><div></div>

IT Desktop Support

Toshiba International Corporation

<div>
 
 We are Toshiba. We have an unwavering drive to make and do things that lead to a better world.
 
 
 
 At Toshiba, we commit to raising quality of life for people around the world, ensuring progress that is in harmony with our planet. Our core values include: Do the Right Thing, Look for a better way, Always consider the impact and Create Together.
 
 
 
 Job Summary
 
 
 
 The Level 1 IT Helpdesk Technician is the first point of contact for end-users seeking technical assistance. This role is responsible for providing basic support and troubleshooting for hardware, software, and network-related issues. The technician will log and manage support tickets, escalate complex issues, and ensure timely resolution to maintain business continuity.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Respond to user inquiries via phone, email, chat, or in-person.
 </li>
 <li>
 Diagnose and resolve basic technical issues related to desktops, laptops, printers, mobile devices, and software applications.
 </li>
 <li>
 Log all support requests in the ticketing system and maintain accurate documentation.
 </li>
 <li>
 Escalate unresolved issues to Level 2/3 support or appropriate teams.
 </li>
 <li>
 Assist with user account setup, password resets, and access permissions.
 </li>
 <li>
 Perform routine maintenance tasks such as software updates and system checks.
 </li>
 <li>
 Provide excellent customer service and follow up to ensure user satisfaction.
 </li>
 <li>
 Maintain inventory of IT equipment and supplies.
 </li>
 <li>
 Support onboarding and offboarding processes for employees.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalent; associate degree or IT certifications (CompTIA A+, Microsoft, etc.) preferred.
 </li>
 <li>
 0&ndash;2 years of experience in IT support or helpdesk environment.
 </li>
 <li>
 Basic understanding of Windows and macOS operating systems.
 </li>
 <li>
 Familiarity with Microsoft Office Suite, email clients, and remote desktop tools.
 </li>
 <li>
 Strong communication and problem-solving skills.
 </li>
 <li>
 Ability to work independently and as part of a team.
 </li>
 <li>
 Customer-focused with a positive attitude.
 
 
 </li>
 </ul>
 
 Working Conditions
 
 
 
 <ul>
 <li>
 On-site work
 </li>
 <li>
 May require occasional evening or weekend support.
 </li>
 <li>
 Ability to lift and move IT equipment as needed.
 </li>
 </ul>
</div>

Technician Helpdesk I

Cenikor Foundation

Cenikor's Value Proposition - What's In It for You? PURPOSE in your work - service to others, giving back to your community, helping to save lives, being fulfilled at work. See how we served last year. COMPETITIVE PAY, BENEFITS, PAID TIME OFF, $2k - $4k TUITION REIMBURSEMENT, up to 10% 401K and BONUSES - we hire and reward high performers. Benefits for full-time team members include Medical, Dental, Vision, Basic Life &amp; AD&amp;D, LTD, STD, Accident, Critical Illness, HRA/FSA STABILITY and GROWTH - more than 55 years in business - our strong financial processes support our drive to serve more people and ensure stability for our team members. CONTINUOUS LEARNING and PROFESSIONAL DEVELOPMENT - we are committed to developing our leaders in their desired career path and promoting from within. We have Cenikor Career Pathways Program that you can join after 90 days of employment. We also have an annual leadership development program with assigned mentors to help you achieve your professional goals. More than 25% of our total employees have been promoted the last 4 years. STUDENT LOAN FORGIVENESS - The Public Service Loan Forgiveness (PSLF) forgives your qualified student loans if working for a non-profit for a specific period of time. Find out more here. The work we do isn't easy. If you like purposeful hard work, serving others and having FUN with your team while achieving goals, Cenikor will be the right place for you! SCHEDULE: Monday - Friday 9am-3pm PART TIME ESSENTIAL FUNCTIONS: Provide technical and application support, guidance and training to end users. Provide support for desktops, laptops, tablets, smart phones, network printers and applications Provide direct, phone and email support to end users Enter and track issues until resolved using a centralized support ticketing system. Identify, prioritize and problem-solve technical and user incidents. Develop knowledge base/self-help documents/materials, and training materials in collaboration with Training and Help Desk support teams. Perform installations, repairs and preventative maintenance of workstations. Document, maintain, analyze and troubleshoot desktops and applications issues. Create and maintain IT asset documentation, and device configurations. Participate in IT related team meetings and complete follow-up tasks as assigned. Collaborate with internal and external IT partners/teams as required. Work independently on minor projects and daily ongoing tasks/support. Assist with special projects when needed and work in team environments on local and foundation-wide IT projects. Research, evaluate, and stay current on emerging technologies and tools. Update knowledge base with documented resolutions and escalate problems as necessary to your supervisor. Ensure completion of Big 5 performance management tool by the required deadline and use of SMART goals to support annual performance compensation review. Uphold the core principles of Cenikor's culture and create a positive working environment for all team members. Perform additional duties as assigned and consistent with the non-exempt functions as assigned in this job description. QUALIFICATIONS FOR THE POSITION: Skills, Knowledge and Abilities: Proven and demonstrated strong technical working knowledge of business networking environments. Ability to troubleshoot client/server applications and the ability to learn new environments with minimal supervision. Ability to work with attention to detail and excellent organizational skills. Ability to evaluate, identify, and adjust tasks and project assignments based on resource capacity, skillsets, and availability. Ability to work effectively with a wide range of team members in a diverse community. Self-starter with desire to learn and eagerness to elevate the efficiency of the department and agency. Strong oral and written communication skills. Ability to be both patient and persistent with follow through until task completion. Ability to consistently uphold the Core Principles of Cenikor's Culture: o Demonstrate mission of service to our clients o Positive, respectful communication with both staff and clients o Demonstrate self-motivation and perseverance to achieve goals o Role model appropriate, professional behaviors including appropriate client boundaries o Work effectively as part of a team, helping to set up others for success Education: IT related Associate's degree or equivalent from 2-year college or technical school, Bachelors from a 4-year college preferred Microsoft, CompTIA, ITIL Certifications preferred Experience: Minimum 2 years' experience with the following: Similar duties supporting approximately 200+ end users Desktop configurations, application deployment and OS upgrades Windows PowerShell, Office365 Active Directory Windows 10 to Windows 11 Client / Server Networking All MS Office products Physical Requirements: Sitting in normal position for extended periods of time. Reaching by extending hand(s) or arm(s) in any direction. Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard. Communication skills using the spoken word. Ability to see within normal parameters. Ability to hear within normal range. Ability to safely, frequently and independently move and handle heavy objects as needed. Ability to travel to facilities by various transportation means, up to 50% of time. Licensure Required: Valid Driver's License required IMPORTANT NOTES: EQUAL OPPORTUNITY EMPLOYER DRUG-FREE WORKPLAC People with a criminal record are encouraged to apply Application Question(s): <ul><li>Are you aware this is a PART TIME position? </li><li>This is a 100% in office position. We are located in West Houston at I10 and Kirkwood. Is this a reasonable commute for you?</li><li>What are your hourly rate expectations? </li></ul>Work Location: In person

IT Systems Specialist - Houston, TX

Per Scholas

<div><div>ABOUT PER SCHOLAS:

For 30 years, Per Scholas has been on a mission to drive mobility and opportunity in the ever-advancing technology landscape by unlocking the untapped potential of individuals, uplifting communities, and meeting the needs of employers through rigorous tech training. By teaming up with dynamic employer partners, ranging from Fortune 500 companies to innovative startups, we're forging inclusive tech talent pipelines, fulfilling an ever-increasing need for skilled talent. With national remote training and campuses in 20+ cities and counting, Per Scholas offers no-cost training programs in the most sought-after tech skills, spanning Cloud, Cybersecurity, Data Engineering, IT Support, Software Engineering, and more. To date, 30,000+ individuals have been trained through Per Scholas, propelling their professional trajectories into high-growth tech careers with salaries three times higher than their pre-training earnings. Learn more by visiting PerScholas.org and follow us on LinkedIn, X, Facebook, Instagram, and YouTube.

Per Scholas preferred hires reside within the following states: AZ, CA, CO, FL, GA, IL, IN, KS, MD, MA, MI, MO, NC, NJ, NY, OH, PA, TX, WA</div> 
POSITION TITLE: IT Support Instructor (Healthcare IT Specialist)

LOCATION: Houston, Texas

DURATION: Full-time

WHO WE'RE LOOKING FOR

Per Scholas is seeking an IT Support (Healthcare IT Specialist) instructor to become a member of our Training Team. The ideal candidate is a detail-oriented, problem-solving individual with strong technical and instructional skills, demonstrates the ability to adapt quickly to a dynamic environment, and maintains a strong sense of accountability. To succeed in this role, candidates must be business-minded within our mission focus and excel in instructional delivery that meets clients' and learners' high expectations.

WHAT YOU'LL DO
<ul>
<li>Support instructor-led training that prepares students for entry-level to mid-level careers in IT Support or optionally Healthcare in IT. Responsibilities include daily instruction, assessment administration, attendance, one-on-one tutoring, daily evaluation and monitoring of individual student progress, addressing student violations with students in a consistent manner, and more.</li>
<li>Provide students with access to relevant resources for outside learning on technologies and study aids appropriate to the curriculum.</li>
<li>Work closely with the team to identify student needs, provide the necessary support, establish individualized plans for student achievement, and participate in regular student-status meetings.</li>
<li>Maintain and update Salesforce and/or our LMS with student grades, certification scores, and progress notes.</li>
<li>Support and maintain the training curricula, syllabi, lesson plans, and other classroom materials.</li>
</ul>
WHAT YOU'LL BRING TO US:

Instructional Skill Sets
<ul>
<li>1-3 years of teaching or training experience</li>
<li>Strong technical background; able to grasp and convey highly technical subject matter</li>
<li>Ability to respond with clarity to live digital conversations via a digital engagement platform such as Zoom or an in-person training environment</li>
<li>Strong communication skills</li>
</ul>
Required Skill Sets
<ul>
<li>Advanced knowledge of Windows, macOS, and Linux Operating Systems; this includes both end-user and server versions</li>
<li>Experience with Virtualization Technologies Type 1 and 2 Hypervisors ( VMware ESXI, VirtualBox, Hyper-V)</li>
<li>Experience with Windows server, AD, DHCP, DNS, NPS, Group Policy, user-profile management, WDS</li>
<li>Proficiency with File systems and Disk management, performance monitoring, and security</li>
<li>Experience with supporting hardware and software add, change, move, install, imaging, and upgrade of desktops, printers, scanners, devices, and equipment; ensure optimal performance of the end-user workstations</li>
<li>Proficiency with LAN/WAN/VLAN, routing configuration, switching, and TCP/IP + OSI layers</li>
<li>Experience working with Desktops, Rack Servers, and other equipment (routers, switches, firewalls, etc.)</li>
<li>Proficiency with remote administration and remote administration tools, such as mobile-device management using InTune, Remote Access Tools (RDP), and TeamViewer</li>
<li>Experience with providing direct, over-the-phone, or remote troubleshooting of end-user desktop, equipment, application, device communication, and connectivity issues in a timely fashion</li>
<li>Thorough understanding of security concepts, models, and standards; experience with implementation in business environments</li>
<li>Ability to write content and curriculum related to instructional outcomes</li>
<li>Must be able to secure course-relevant certifications (CompTIA or Cisco IT/Network Certifications)</li>
<li>Commitment to ongoing professional development, applicable certifications, and coursework to stay current with rapidly evolving technology trends and advancements</li>
<li>Healthcare IT Systems Knowledge: Ability to explain and support core health information systems such as EHR (Epic, Cerner), LIS, PACS, and patient-facing technologies.</li>
<li>HIPAA &amp; HITECH Compliance: Working knowledge of healthcare privacy and security regulations; ability to teach and apply compliance standards to IT operations.</li>
<li>Healthcare Cybersecurity Fundamentals: Proficiency in addressing common threats (e.g., ransomware, phishing), security controls (RBAC, endpoint protection), and incident response procedures.</li>
<li>Healthcare Data Governance &amp; Security: Understanding of data classification (PHI, PII, de-identified data) and the role of IT in maintaining secure healthcare data systems.</li>
<li>Healthcare Network &amp; Systems Infrastructure: Competence in designing secure clinical network architectures, including device segmentation and secure data flows.</li>
<li>Effective Communication with Clinical Staff: Ability to translate technical concepts into clinical language, supporting help desk/call center operations in healthcare settings.</li>
</ul>
Preferred Skill Sets
<ul>
<li>Current A+ certification (1200 Series)</li>
<li>Network+ Certification ( N10-007 or N10-008) or Cisco equivalent ( CCNA)</li>
<li>ServiceNow preferred</li>
<li>Strong documentation, analytical, and problem-solving skills</li>
<li>Experience with ITIL implementation in support of the Help Desk</li>
<li>Experience using an SLA ticketing system with a customer/consumer service-driven approach</li>
<li>Clinical Workflow IT Support: Ability to simulate real-world clinical troubleshooting scenarios, apply proper documentation procedures, and support clinicians in maintaining efficient workflows.</li>
<li>EHR Platform Expertise: Hands-on or instructional experience with Epic, Cerner, or other major EHR systems, including interoperability standards (HL7, FHIR).</li>
<li>Healthcare Billing &amp; Revenue Cycle Knowledge: Familiarity with billing platforms, claims data (EDI/837), and denial management to support IT workflows in healthcare finance.</li>
<li>Healthcare Data Platforms &amp; Analytics: Exposure to modern data platforms (Snowflake, Databricks, or similar) for managing and analyzing healthcare data securely.</li>
<li>AI in Healthcare IT: Knowledge of AI tools for healthcare analytics, predictive insights, or incident detection in healthcare environments.</li>
</ul>
Professional Qualifications
<ul>
<li>Bachelor's degree (or equivalent practical/industry experience).</li>
<li>Strong technical aptitude (Google Sheets/Excel, Slides/PowerPoint, Salesforce, Slack, Zoom, etc.), project management, and organizational skills with detailed follow-through abilities.</li>
<li>Excellent written communication, presentation, and customer service skills.</li>
<li>Solid understanding of business needs.</li>
<li>Strong evaluation and data management skills.</li>
<li>Prior knowledge or background in IT (if minimal, a desire and willingness to learn what's needed) and a passion for technology is a plus.</li>
</ul>
Personal Characteristics
<ul>
<li>You thrive in a creative, inventive, fast-paced startup environment with people who are passionate about their work and mission.</li>
<li>You are data-driven, result-oriented, and a forward-looking catalyst for social change.</li>
<li>You have a collaborative and flexible work style. You're excited to work cross-functionally with other departments and independently.</li>
<li>You are a life-long learner.</li>
<li>You are an effective communicator with strong oral and written skills.</li>
<li>You are tech-savvy and learn new tools quickly.</li>
<li>You are detail-oriented, with exceptional organizational management skills.</li>
<li>You have strong public speaking and interpersonal skills. You are a motivator who is personable, approachable, and socially engaging. You can cultivate relationships and build rapport quickly and authentically with people from a variety of professional and cultural backgrounds.</li>
<li>You are adept at managing your time and balancing multiple projects and tasks.</li>
<li>You stand behind our mission, believing that individuals from any community should have access to well-paying career positions, and that talent should be recognized and recruited from many diverse sources.</li>
</ul>
#LI-Onsite<div><div>

QUESTIONS?

If you have any questions about this role, please feel free to email our Talent team at jobs@perscholas.org. We look forward to viewing your application!

Equal Employment Opportunity

We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin.

PII Policies

Non-Discrimination Policy</div></div></div>

IT Support Instructor (Healthcare IT Specialist)

Graniti Vicentia

<div>Graniti Vicentia has quickly emerged as the premier provider of 360 O service to the Hotel and Casino Hospitality, Multi Family, Healthcare, Retail, and Restaurant &amp; Bar markets. Because of this rapid growth, the company is searching for someone in Industrial Engineering for our fabrication operation, supporting our ventilated fa&ccedil;ades division.
What is 360 O service? It is what makes us unique and delights our clients!
We offer services beginning with concept design, through production to complete installation of interiors and exteriors. Our clients love that they have one company to work with to help them make their visions come to life.
Spend some time on our graniti facades website, https://www.gvfacades.net and get an idea of the
breadth of products that we offer.<h2 class="jobSectionHeader"> 
Position Summary</h2>
The HR Assistant provides administrative and operational support to the Human Resources department and plays a key role in ensuring consistent and efficient HR functions. This position is responsible for supporting various aspects of the employee lifecycle, including onboarding, offboarding, leave administration, employee engagement, training coordination, IT and office support, and vendor coordination. The HR Assistant works cross-functionally with other departments, including IT and Facilities, to deliver a seamless and compliant employee experience.<h2 class="jobSectionHeader">
Essential Duties and Responsibilities</h2>
Duties include, but are not limited to, the following:<h3 class="jobSectionHeader">
1. Human Resources Administration</h3><ul><li>
Maintain accurate and confidential employee records, personnel files, and HR databases.</li><li>
Respond to employee inquiries regarding HR policies, benefits, procedures, and programs in a timely and professional manner.</li><li>
Assist in maintaining HR documentation, forms, and internal communication materials.</li><li>
Ensure compliance with company policies and applicable labor and employment laws.</li></ul><h3 class="jobSectionHeader">
2. Leave and Accommodation Management</h3><ul><li>
Serve as the primary point of contact for Family and Medical Leave Act (FMLA) and Americans with Disabilities Act (ADA)-related requests.</li><li>
Facilitate the interactive process in accordance with ADA guidelines in coordination with employees and managers.</li><li>
Track, document, and maintain confidentiality of all medical, leave, and accommodation-related information and communications.</li></ul><h3 class="jobSectionHeader">
3. Onboarding and Offboarding Coordination</h3><ul><li>
Execute all onboarding and offboarding tasks according to established checklists and procedures.</li><li>
Coordinate new hire orientation sessions, documentation, and systems access provisioning.</li><li>
Partner with the IT department to ensure timely assignment and setup of technology, including laptops, cell phones, and necessary access.</li><li>
Manage collection and return of company assets, including IT equipment, during employee offboarding.</li><li>
Conduct and document exit interviews in collaboration with HR leadership.</li></ul><h3 class="jobSectionHeader">
4. Employee Engagement and Recognition</h3><ul><li>
Serve as lead coordinator of the Events Committee, organizing employee engagement initiatives, company events, and cultural activities.</li><li>
Manage employee milestone and recognition programs, including:</li><li><div><ul><li>
Distribution of birthday and anniversary emails.</li><li>
Issuance of gift certificates and physical certificates for anniversaries and birthdays.</li><li>
Ordering and distributing trophies for milestone anniversaries (5, 7, and 10 years of service).</li></ul></div></li><li>
Create and distribute a monthly HR Newsletter to support internal communications and employee engagement efforts.</li></ul><h3 class="jobSectionHeader">
5. Training Coordination</h3><ul><li>
Schedule and support training meetings for the Secondary Leadership Team, including preparation of materials and managing attendance.</li><li>
Track and coordinate ongoing employee training sessions, certifications, and records.</li></ul><h3 class="jobSectionHeader">
6. Policy and Employee Handbook Management</h3><ul><li>
Support the review and maintenance of the Employee Handbook in collaboration with HR leadership.</li><li>
Communicate policy updates and revisions to employees clearly and in a timely manner.</li><li>
Ensure employee acknowledgment of handbook revisions is documented and retained.</li></ul><h3 class="jobSectionHeader">
7. IT Asset and Equipment Coordination</h3><ul><li>
Maintain an up-to-date IT asset tracking system in coordination with the IT Director.</li><li>
Ensure proper assignment, tracking, and return of company-issued equipment during onboarding and offboarding.</li></ul><h3 class="jobSectionHeader">
8. Office and Vendor Support</h3><ul><li>
Assist the front desk and facilities team with general office operations, including ordering office supplies, visitor coordination, and document handling.</li><li>
Coordinate with external vendors such as Cintas for uniform services and the cleaning team for office cleanliness and upkeep.</li><li>
Provide general administrative support to the HR team and participate in cross-departmental projects as assigned.</li></ul><h2 class="jobSectionHeader">
Required Qualifications</h2><ul><li>
Associate&rsquo;s or Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field; or an equivalent combination of education and experience.</li><li>
Minimum of two (2) years of experience in an administrative or HR support role.</li><li>
Basic knowledge of employment laws and HR compliance requirements, including FMLA and ADA.</li><li>
Proficiency in Microsoft Office Suite and/or Google Workspace.</li><li>
Excellent verbal and written communication skills.</li><li>
Strong organizational skills and attention to detail.</li><li>
Demonstrated ability to handle confidential information with discretion and professionalism.</li><li>
Ability to manage multiple priorities, meet deadlines, and work both independently and collaboratively.</li></ul><h2 class="jobSectionHeader">
Preferred Qualifications</h2><ul><li>
Experience with onboarding/offboarding processes and HRIS systems.</li><li>
Background in coordinating employee engagement and training programs.</li><li>
Familiarity with IT asset tracking and basic inventory management.</li><li>
Prior experience working with external service vendors (e.g., uniform services, janitorial teams).</li></ul><h2 class="jobSectionHeader">
Working Conditions and Physical Requirements</h2><ul><li>
This position primarily operates in a professional office environment.</li><li>
Prolonged periods of sitting at a desk and working on a computer.</li><li>
Occasionally required to lift up to 15 pounds (e.g., office supplies, awards).</li><li>
No travel required.</li><li>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.</li></ul></div>

HR Assistant

Dale WorkForce Solutions

<div>
 
 Job Summary
 
 
 
 We are seeking a dedicated and knowledgeable Technical Support Specialist to join our team. As an End User Support IT Specialist, you will provide on-site and remote
 
 
 technical support for internal end-user software, hardware, and connectivity. We are looking for a driven, self-directed, technical professional who can work both
 
 
 independently and with the broader support team. The End User Support team is
 
 
 singularly focused on delivering a seamless technology experience for all users. The
 
 
 right candidate is capable of quickly and efficiently resolving a wide range of technical issues while providing top-tier customer service to our end users.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Identify, triage, troubleshoot, diagnose, and resolve complex technical problems via
 
 
 </li>
 </ul>
 in-person, phone, chat, and email-based support channels.
 
 
 <ul>
 <li>
 Troubleshoot technology issues related to hardware, software, user accounts, trading
 
 
 </li>
 </ul>
 environments, operating systems, and mobility
 
 
 <ul>
 <li>
 Fulfill IT hardware requests requiring delivery, setup, or low-level hardware
 
 
 </li>
 </ul>
 troubleshooting for end users in the office where you're based.
 
 
 <ul>
 <li>
 Escalate issues to senior members of the technical support team, infrastructure
 
 
 </li>
 </ul>
 teams, platform engineering teams, and/or third-party vendors to ensure end-user
 
 
 issues are fixed at their root and do not recur.
 
 
 <ul>
 <li>
 Provide excellent customer service experiences for all end users, traders, and senior
 
 
 </li>
 </ul>
 leadership, acting as the end user's advocate, ensuring their issues are fully fixed and
 
 
 they have an optimal IT experience.
 
 
 <ul>
 <li>
 Collaborate effectively with both local and remote or distributed team members to
 
 
 </li>
 </ul>
 accomplish small support tasks and large technical projects.
 
 
 
 What We're Looking For
 
 
 
 <ul>
 <li>
 7
 </li>
 <li>
 years of relevant technical support experience in a medium to large, complex, and
 
 
 </li>
 </ul>
 fast-moving enterprise environment.
 
 
 <ul>
 <li>
 Advanced knowledge of Windows, macOS, Linux, iOS, Android, networking, and
 
 
 </li>
 </ul>
 information security topics.
 
 
 <ul>
 <li>
 Working knowledge of Active Directory, Azure, Intune, DNS, DHCP, Microsoft
 
 
 </li>
 </ul>
 Exchange, TCP/IP, and VPN.
 
 
 <ul>
 <li>
 Working knowledge of messaging platforms, telecommunication tools, collaboration
 
 
 </li>
 </ul>
 tools, and video conferencing (e.g., WebEx, MS Teams, Zoom).
 
 
 <ul>
 <li>
 Ability to communicate effectively and professionally across all settings to technical
 
 
 </li>
 </ul>
 and non-technical audiences of all tenure and seniority.
</div>

IT Support Specialist

Murphy Oil Corporation

At Murphy Oil Corporation, we believe the rich experiences and backgrounds of our employees strengthen our Company, create a productive workforce, and drive our success. We encourage you to apply for the positions for which you meet the qualifications.
 
Job Summary
 
The Sr Staff, Supply Chain Specialist - Technology Procurement is a strategic role responsible for leading and executing the end-to-end procurement lifecycle for technology-related goods and services, including hardware, software, subscriptions, and data. This role serves as a key liaison between IT, Supply Chain, Legal, and business units to ensure procurement activities align with organizational goals, deliver cost efficiencies, and mitigate risk.
 
They will proactively manage vendor relationships, lead negotiations, and support contract lifecycle management. They will also advise stakeholders on renewal planning, licensing strategies, and sourcing opportunities to maximize value and performance across the technology portfolio.
 
Murphy’s Purpose, Mission, Vision, and Values—Doing Right Always, Stay With It, and Think Beyond Possible —emphasize the importance of clear communication, honoring commitments, fostering collaboration across the organization, recognizing the contributions of others, constructively challenging data, encouraging innovation, and proactively proposing solutions. The path of contribution includes leading defined initiatives, working semi-autonomously to drive meaningful results, advancing technical expertise, cultivating business acumen, building a strong professional reputation, and consistently demonstrating Murphy’s core values.
 
The Sr Staff, Supply Chain Specialist - Technology Procurement will work in our Houston Corporate office and may work up to two (2) days a week remotely, as business needs allow.
 
Key Responsibilities
 
Strategic Planning & Stakeholder Engagement
 
Develop and maintain a multi-year Technology Procurement Roadmap aligned with IT strategy and business objectives.
 Partner with IT and business units to define requirements, assess usage, and forecast future needs.
 Facilitate business case development for new and renewal purchases, ensuring alignment with budget and strategic priorities.
 
Sourcing & Negotiation
 
Lead sourcing efforts and negotiations for technology purchases, renewals, and subscriptions.
 Develop and execute cost reduction and avoidance strategies while securing optimal commercial and contractual terms.
 Establish negotiation goals and track performance against value realization targets.
 
Contract Lifecycle Management
 
Oversee contract lifecycle from initiation through execution, including coordination with Legal for reviews and redlines.
 Ensure contracts comply with internal policies, mitigate risks, and support long-term supplier performance.
 Maintain visibility into contractual obligations and provide actionable summaries to business owners.
 Identify and mitigate risk in technology related contracts (Data Privacy, Machine Learning, AI, SLA’s, Ownership of Data, etc.)
 
Supplier Relationship Management
 
Build and manage strategic supplier relationships to ensure alignment with business needs and performance expectations.
 Support IT in identifying overlapping services, rationalizing vendors, and optimizing spend.
 Lead supplier performance reviews and develop metrics to assess value delivery.
 
Governance & Reporting
 
Provide regular updates to the Technology Steering Committee, IT leadership, and Supply Chain on procurement activities, risks, and opportunities.
 Track and report on realized savings, contract milestones, and sourcing pipeline.
 Stay informed on market trends, emerging technologies, and procurement innovations to identify strategic sourcing opportunities.
 
Qualifications/ Requirements
 
High School Diploma or equivalent
 
Minimum 19 years’ experience in procurement, sourcing, or vendor management with a minimum of 5 years’ experience in technology procurement (software, hardware, data subscriptions)
 
Strong contract negotiation and management skills
 Ability to collaborate across departments and influence senior stakeholders
 Proficiency in Microsoft Office Suite and procurement tools
 
Th e individual is required to follow all applicable safety precautions. Work is performed almost entirely in a controlled (i.e., inside) environment and does not typically subject the incumbent to any hazardous/extreme elements; some positions may require regularly moving or transporting items weighing up to 25 lbs. around the office for various needs. The successful candidate must be able to complete all essential physical requirements of the job with or without reasonable accommodation.
 
Desired/ Preferred Qualifications
 
Bachelor’s degree in Supply Chain, Business Administration, or a related technical field
 Experience with SAP, Ariba, and Icertis
 Deep understanding of licensing models, SaaS agreements, and subscription-based services
 Proven ability to develop and execute cost-saving strategies
 Excellent communication, interpersonal, and stakeholder management skills
 
#LI-Hybrid
 PURPOSE
 
We believe in providing energy that empowers people.
 
MISSION
 
We challenge the norm, tap into our strong legacy and use our foresight and financial discipline to deliver inspired energy solutions.
 
VISION
 
We see a future where we are an industry leader who is positively impacting lives for the next 100 years and beyond.
 
VALUES & BEHAVIORS
 
Do Right Always
 
Respect people, safety, environment and the law
 
Follow through on commitments
 
Make it better
 
Think Beyond Possible
 
Offer solution
 
Step up and lead
 
Don’t settle for “good enough”
 
Embrace new opportunities
 
Stay With It
 
Show resilience
 
Lean into challenges
 
Support each other
 
Consider the implications
 
_________________________________________________________________________________________________
 
Murphy Oil Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program. Please read the E-Verify Notice-English / E-Verify Notice-Spanish and Right to Work Notice before proceeding with your job application.
 
For additional information, you may also visit the USCIS website .
 
Murphy Oil Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, and status as a protected veteran, or any other category protected by federal, state or local laws.
 EEO is the Law Poster
 EEO is the Law Supplement

Sr. Staff, Supply Chain Specialist - Technology Procurement

Explore 273+ It desktop support in Houston this March. Find roles across top companies and apply now to boost your career.