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desktop support engineer-6

it help desk support associate

Bain & Company

<div><p><b>WHAT MAKES US A GREAT PLACE TO WORK</b></p><p>
We are proud to be consistently recognized as one of the world&rsquo;s best places to work. We are currently the top ranked consulting firm on Glassdoor&rsquo;s Best Places to Work list and have earned the #1 overall spot a record seven times.</p><p></p><p><br>
Extraordinary teams are at the heart of our business strategy, but these don&rsquo;t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.</p><p></p><p><b><br>
WHO YOU&rsquo;LL WORK WITH</b></p><p>
You&rsquo;ll join our Technology Services Group (TSG) Support &amp; End-User Engineering team within the Technology function. This team plays a critical role in enabling Bain employees by delivering reliable, high-quality IT support and ensuring seamless day-to-day technology operations across the firm.</p><p></p><p><b><br>
WHERE YOU&rsquo;LL FIT WITHIN THE TEAM</b></p><p>
As an Associate, TSG Support, you will serve as a key point of contact for Bain employees seeking assistance with IT-related issues. You will troubleshoot and resolve hardware and software challenges while delivering a high level of customer service and helping maintain the systems and processes that support Bain&rsquo;s global technology environment.</p><p></p><p><b><br>
WHAT YOU&rsquo;LL DO</b></p><ul><li>
Serve as the primary contact for IT-related problems and issues for Bain employees</li><li>
Install, configure, and upgrade software and operating systems</li><li>
Investigate, troubleshoot, and resolve hardware and software issues on computer systems</li><li>
Maintain accurate inventory databases, repair logs, and activity logs</li><li>
Enforce TSG guidelines and policies</li><li>
Manage user accounts and permissions</li><li>
Coordinate off-site repairs with external vendors</li><li>
Work with other TSG staff to test new applications and system upgrades</li><li>
Support the development of end-user training programs</li></ul><p></p><p><b><br>
ABOUT YOU</b></p><ul><li>
Associate&rsquo;s or Bachelor&rsquo;s degree, or an equivalent combination of education, training, and experience</li><li>
0&ndash;2+ years of relevant experience in IT support, technical support, or customer service environments</li><li>
Demonstrated interest and aptitude in technology and technical problem-solving</li><li>
Strong communication skills and a customer-focused approach</li><li>
Strong time management and prioritization skills in a fast-paced environment</li><li>
Ability to remain calm and think clearly under pressure</li><li>
Ability to collaborate effectively within a team environment</li><li>
Previous corporate experience preferred</li><li>
Experience in a customer service or technical support role preferred</li></ul><p><b>
This role follows a hybrid model, requiring in-office presence at least 4 days per week.</b></p><p></p><p><b><br>
U.S. COMPENSATION INFORMATION</b></p><p>
Compensation for this role includes base salary, annual discretionary performance bonus, 401(k) plan with an annual employer contribution based on years of service and Bain&rsquo;s best in class benefits package (details listed below).</p><p>
Some local governments in the United States require a good-faith, reasonable salary range to be included in job postings for open roles. The estimated annualized compensation for this role is as follows:</p><ul><li> In Chicago, IL, the good-faith, reasonable annualized full-time salary range for this role is between $53,250 &ndash; $64,000; placement within this range will vary based on several factors including, but not limited to experience, education, licensure/certifications, training, and skill level</li><li> Annual discretionary performance bonus</li><li> This role may also be eligible for other elements of discretionary compensation</li><li> 4.5% 401(k) company contribution, which increases after 3 years of service and is 100% vested upon start date</li></ul><p>
Bain &amp; Company's comprehensive benefits and wellness program is designed to help employees achieve personal independence, protection and stability in the areas most important to you and your family.</p><ul><li> Bain pays 100% individual employee premiums for medical, dental and vision programs</li><li> Generous paid time off, including parental leave, sick leave and paid holidays</li><li> Fully vested 401(k) company contribution</li><li> Paid Life and Long-Term Disability insurance</li><li> Annual fitness reimbursements</li></ul></div>

IT Help Desk Support Associate

CGS Federal (Contact Government Services)

<div>
 Employment Type: Full Time
 <br/>
 <br/>
 Department: Help Desk
 <br/>
 <br/>
 CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 &amp; 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA).
 <br/>
 <br/>
 CGS brings motivated, highly skilled, and creative people together to solve the government&rsquo;s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
 <br/>
 <br/>
 Skills and attributes for success:
 <br/>
 <br/>
 <br/>
 <ul>
  <li>
   Backup/Restoration admin/support
  </li>
  <li>
   File Server support
  </li>
  <li>
   User Account/Mailbox administration
  </li>
  <li>
   Software/Hardware installation
  </li>
  <li>
   Handheld device installation/troubleshooting/support
  </li>
  <li>
   Remote User setup/support/troubleshooting
  </li>
  <li>
   End-user training
  </li>
  <li>
   Creation of procedural documentation
  </li>
  <li>
   Creation of spreadsheets/databases for tracking purposes
  </li>
  <li>
   Record and update required information for all IT-related tickets utilizing ITIL
  </li>
  <li>
   Creation of Incident work-log entries
  </li>
  <li>
   Accurately answer user support questions of software and hardware in the EOUSA office environment
  </li>
  <li>
   Maintain Account Management forms for new and departed users per Government policy and procedures
  </li>
  <li>
   Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices
  </li>
  <li>
   Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs&rsquo; accessories, IT supplies, etc. using spreadsheets
  </li>
  <li>
   Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications
  </li>
  <li>
   Submit weekly status reports and monthly surveys
  </li>
  <li>
   Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface
  </li>
  <li>
   Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions
   <br/>
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Qualifications:
 <br/>
 <br/>
 <br/>
 <ul>
  <li>
   One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include:
  </li>
  <li>
   ITIL Foundations certification
  </li>
  <li>
   Change Management experience
  </li>
  <li>
   Active DOD clearance of Level 6 Public Trust or above
   <br/>
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Our Commitment:
 <br/>
 <br/>
 Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client&rsquo;s specific needs. We are committed to solving the most challenging and dynamic problems.
 <br/>
 <br/>
 For the past seven years, we&rsquo;ve been growing our government-contracting portfolio, and along the way, we&rsquo;ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
 <br/>
 <br/>
 Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
 <br/>
 <br/>
 We care about our employees. Therefore, we offer a comprehensive benefits package:
 <br/>
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 <br/>
 <ul>
  <li>
   Health, Dental, and Vision
  </li>
  <li>
   Life Insurance
  </li>
  <li>
   401k
  </li>
  <li>
   Flexible Spending Account (Health, Dependent Care, and Commuter)
  </li>
  <li>
   Paid Time Off and Observance of State/Federal Holidays
   <br/>
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
 <br/>
 <br/>
 Join our team and become part of government innovation!
 <br/>
 <br/>
 Explore additional job opportunities with CGS on our Job Board:
 <br/>
 <br/>
 https://cgsfederal.com/join-our-team/
 <br/>
 <br/>
 For more information about CGS please visit: https://www.cgsfederal.com or contact:
 <br/>
 <br/>
 Email: info@cgsfederal.com
 <br/>
 <br/>
 #CJ
 <br/>
 <br/>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>


Senior Help Desk Technician

Kirkland & Ellis

<div><p><b>About Kirkland &amp; Ellis</b>
</p><p>At Kirkland &amp; Ellis, we don&rsquo;t just meet the standard for legal excellence &mdash; we set it. Our culture is built on teamwork, ingenuity and an unwavering commitment to continuous growth. We tackle the most sophisticated legal challenges with bold ideas and innovative solutions, powered by the exceptional experience and ambition of our 7,000+ people, including 4,000+ attorneys, across 23 offices worldwide. Our dedicated professionals share our lawyers&rsquo; commitment to excellence and show up each day to do meaningful work that helps drive global business, investment and innovation forward.</p><p><b>
What You&rsquo;ll Do</b>
</p><p>Are you a skilled technology support professional who thrives in fast-paced environments and enjoys solving complex technical challenges while delivering exceptional client service?</p><p><br>
As a Service Desk Analyst II, you&rsquo;ll play a key role within the Global Information Technology (IT) Service Desk&mdash;providing high-touch technical support to attorneys, legal assistants, and business professionals across the firm. Operating within a 24/7 support environment, you&rsquo;ll serve as the first point of contact for technology-related questions and issues, helping users quickly resolve problems and stay productive.</p><p><br>
In this role, you&rsquo;ll troubleshoot a wide range of desktop, application, and remote access issues while maintaining a strong focus on customer service. You&rsquo;ll also collaborate closely with specialized technical teams, escalate complex issues when needed, and ensure that every interaction is documented and followed through to resolution. Your expertise and proactive mindset will help maintain high service standards and contribute to the continuous improvement of Service Desk operations.</p><div><br>
Schedule: 10:00am-6:00pm Saturday-Wednesday
<br>
<br>
<ul><li>Frontline Technical Support: Serve as a primary point of contact for technology-related inquiries via phone and email, resolving a high percentage of issues at first contact and escalating more complex problems to the appropriate technical teams.</li><li>Issue Tracking &amp; Documentation: Accurately record and manage support requests within the Information Technology Service Management (ITSM) ticketing system, ensuring all incidents, requests, and resolutions are fully documented.</li><li>Ticket Monitoring &amp; Follow-Up: Track open tickets, coordinate with referral technicians, and follow up with users after resolution to confirm quality and satisfaction.</li><li>Advanced Troubleshooting: Diagnose and resolve issues related to desktop hardware, operating systems, applications, networking, and remote access using structured troubleshooting methodologies.</li><li>Customer-Focused Service Delivery: Provide prompt, professional, and courteous support while maintaining strong relationships with users across all levels of the organization.</li><li>Technology Support Across Platforms: Assist with Microsoft Windows environments, Microsoft Office applications, remote computing tools, mobile device setup and troubleshooting, and other enterprise technologies.</li><li>Collaboration Across IT Teams: Partner with infrastructure, networking, and application teams to resolve complex issues and ensure seamless support for end users.</li><li>Knowledge Sharing &amp; Documentation: Capture new solutions, troubleshooting insights, and best practices to strengthen the Service Desk knowledge base.</li><li>Process &amp; Policy Adherence: Follow established firm policies, standards, procedures, and escalation guidelines while maintaining high service quality.</li><li>Team Collaboration: Contribute to a supportive team environment by sharing expertise, assisting colleagues during peak demand, and helping maintain consistent service levels.</li><li>Operational Support: Participate in training, technology updates, on-call rotations, and occasional overtime to support continuous Service Desk operations.</li></ul><br>
</div><p><b>What You&rsquo;ll Bring</b>
</p><ul><li>Education: Bachelor&rsquo;s degree or equivalent experience.</li><li>Experience: 5&ndash;7 years of experience in a technology support role within a professional services environment; law firm experience is strongly preferred.</li><li>Technical Expertise: Strong troubleshooting experience across Windows operating systems, Microsoft Office applications, desktop hardware, and enterprise software environments.</li><li>Remote Access &amp; Virtual Environments: Experience supporting remote computing technologies such as virtual desktop infrastructure (VDI), Citrix, and virtual private networks (VPN).</li><li>Mobile &amp; Device Support: Hands-on experience configuring and troubleshooting mobile devices, including iOS platforms and mobile device management tools.</li><li>Networking &amp; Voice Systems Knowledge: Working knowledge of wireless networking and Voice over Internet Protocol (VoIP) phone systems.</li><li>Ticketing &amp; Service Management Systems: Experience using ITSM or service ticketing platforms to track incidents, manage requests, and maintain knowledge documentation.</li><li>Customer Service Excellence: Demonstrated ability to provide responsive, professional support while building trusted relationships with users at all levels of the organization.</li><li>Communication &amp; Collaboration: Strong written and verbal communication skills with the ability to translate technical concepts for non-technical audiences.</li><li>Problem Solving &amp; Analytical Thinking: Ability to identify patterns, investigate issues across multiple sources, and resolve problems efficiently in high-pressure environments.</li><li>Professional Certifications (Preferred): CompTIA A+ certification and/or Microsoft certifications are desirable.</li></ul><p>
If you&rsquo;re passionate about delivering exceptional technology support and enjoy solving problems that help professionals stay productive, we&rsquo;d love to hear from you.<br>
</p><p><b>Compensation</b>
</p><p>The base salary range below represents the low and high end of the salary range for this position in Chicago. This range may differ based on your geographic location and cost of living considerations. At Kirkland &amp; Ellis, we consider compensation more than just a base salary. We offer an exceptional range of flexible benefits including comprehensive healthcare, paid time off, and retirement. We also offer personal support and tailored learning and development opportunities all designed to help you realize your full potential both in life and at work.</p><p>
Compensation Range:</p><p>
Chicago: $73,000 - $79,000</p><p><b>
How to Apply</b>
</p><p>Thank you for your interest in Kirkland &amp; Ellis LLP. To complete an application and submit your resume, please click &quot;Apply Now.&quot;</p><p><i>
Don't meet every job requirement? That's okay! If you're excited about this role but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others at Kirkland.</i></p><p>
</p><p><b>Equal Employment Opportunity</b>
</p><p>All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee&rsquo;s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law. #LI-Hybrid #LI-LB1</p></div>

Firmwide Service Desk Analyst II (10am-6pm CT)

Realign

<div>Chicago, Illinois 60018 Posted March 12th, 2026
 <div></div><p>Looking for more job opportunities? Click here!</p></div>
<br><div><p>Job Type: Full Time</p>
<p>Job Category: IT</p>
<p>Job Description</p>
<p></p><div><b>Role: Desktop Support Engineer</b></div><div><b>
Location: Chicago, IL - Onsite</b></div><div><b>
Fulltime Permanent FTE</b></div><div></div><div><b><br>
Job Description</b></div><ul><div>
Diagnose and troubleshoot technical issues, including account setup, network configuration, software and hardware issues</div><div>
Deliver hands-on support for a range of hardware including PCs, laptops, and peripherals in a mixed Windows and Mac environment.</div><div>
Perform network troubleshooting, particularly on VPN connections and wireless configurations, integrating with Zscaler.</div><div>
Asset management and tracking using ServiceNow (SNOW) for accurate inventory control.</div><div>
Provide timely resolutions for hardware and software issues, ensuring user satisfaction.</div><div>
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)</div><div>
Provide prompt and accurate feedback to customers</div><div>
Refer to internal knowledge bases or external resources to provide accurate tech solution</div><div>
Ensure all issues are properly logged</div><div>
Prioritize and manage several open issues at one time</div><div>
Follow up with clients to ensure their IT systems are fully functional after troubleshooting</div><div>
Prepare accurate and timely reports</div><div>
Document technical knowledge in the form of KB Articles</div><div>
Maintain good relationships with clients</div></ul><div><b>
Technical Experience:</b></div><ul><div>
Experience level : 6 &ndash; 8 years of Technical experience in Windows and Mac</div><div>
Proficient in managing and troubleshooting Windows and Mac hardware and software; skilled.</div><div>
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role</div><div>
Good understanding of computer systems, mobile devices and other tech products</div><div>
Excellent problem-solving and communication skills</div><div>
Ability to provide step-by-step technical help, both written and verbal</div><div>
Familiarity with ITSM tools like ServiceNow for ticket management.</div></ul><div><b>
Professional Attributes:</b></div><ul><div>
Excellent customer service skills and the ability to communicate effectively with non-technical users.</div><div>
Self-starter with the ability to work independently and efficiently.</div><div>
Physical ability to manage IT equipment installations and movements.</div><div>
Adaptable and flexible to meet varying work schedules and environments.</div></ul><p></p>
<p>Required Skills</p>
<p>DEVOPS ENGINEER</p> <p>SENIOR EMAIL SECURITY ENGINEER</p></div>

Desktop Support Engineer-6

The Chicago School of Professional Psychology

<div><p><b>Job Description:
</b></p><p><b>ABOUT THE CHICAGO SCHOOL
</b></p><p>The Chicago School educates the next generation of change-makers in innovative theory and culturally competent practice to strengthen the integrated health of individuals, organizations, and communities. We enroll over 6,000 students across 40+ academic programs culminating in a bachelor's, master's, or doctoral degree or a professional certificate, and our unique approach to impact-focused education has made us a leading nonprofit university for more than 40 years.
</p><p></p><p>As an employee at The Chicago School, you can become a member of a university community committed to true inclusion and equity. At The Chicago School, we celebrate individuals of all backgrounds and identities for who they are and what they can contribute. We take pride in hiring and retaining the most dynamic, talented, and passionate professionals who will help us continue to innovate for decades to come.
</p><p></p><p><b>POSITION SUMMARY
</b></p><p>The Chicago School is seeking a Campus Services Coordinator to play a vital role in shaping a welcoming, responsive, and solutions-oriented campus experience. This position serves as a primary point of contact for students, faculty, staff, and guests, helping create a campus environment that feels welcoming, well-supported, and responsive to community needs.
</p><p></p><p>The Campus Services Coordinator is a member of the Chicago Campus Operations team, which oversees the daily service, space, and facility operations that keep the campus running smoothly. In this role, you will help deliver consistent, high-quality campus services aligned with institutional standards. Our campus operates seven days per week, and this position may require evening and weekend coverage to support the needs of our community.
</p><p></p><p>Campus Operations functions as a collaborative team grounded in shared ownership. While each role has a primary focus, we work closely together and step in where needed to ensure a seamless campus experience particularly during peak periods, major events, or times of increased operational demand.
</p><p></p><p><b>PRINCIPAL DUTIES
</b></p><ul><li>Daily Welcome Desk Support
</li><li>Provide solutions-oriented service to students, faculty, staff and visitors; respond promptly to requests and escalate issues appropriately.
</li><li>Serve as a visible and professional presence in public-facing areas, ensuring shared spaces remain organized, welcoming, and operationally ready.
</li><li>Monitor and respond to the campus operations inbox and general service inquiries, ensuring timely communication and follow-through.
</li><li>Document campus conditions, service trends, and recurring concerns to support operational awareness and continuous improvement.
</li><li>Perform opening and closing procedures, verifying space readiness, restocking supplies, and logging relevant operational updates.
</li><li>Maintain accurate visitor information and coordinate communication between campus hosts and security.
</li><li>Answer incoming phone calls and route inquiries to the appropriate individuals or departments in a timely and professional manner.
</li></ul><p></p><p><b>TEAM &amp; CAMPUS SUPPORT
</b></p><ul><li>Work with the Operations Manager to support scheduling and information management related to facilities usage and campus events.
</li><li>Provide on-site support for academic residencies, meetings, and special events including room reservations, room configurations, and classroom set-ups.
</li><li>Conduct pre-event and post-event room checks to ensure readiness and compliance with campus standards.
</li><li>Support signage placement, hospitality flow, and room reset standards for campus programming.
</li><li>Crosstrain in operational workflows to maintain service continuity during peak periods, staffing gaps, or high-volume campus activity.
</li><li>Assist with onboarding and training of student workers.
</li><li>Execute campus emergency procedures as trained and assist with evacuations, safety drills, and maintenance of emergency supplies.
</li></ul><p></p><p><b>BASIC QUALIFICATIONS
</b></p><ul><li>High school diploma or GED.
</li><li>1+ years of customer service or administrative experience.
</li><li>Strong interpersonal and communication skills.
</li><li>Strong organizational and documentation skills.
</li><li>Ability to manage multiple operational priorities simultaneously.
</li><li>Proficiency with Microsoft Office.
</li><li>Availability to work evenings and weekends.
</li><li>Ability to lift, push, and pull approximately 50 pounds.
</li></ul><p></p><p><b>PREFERRED QUALIFICATIONS
</b></p><ul><li>Associate or bachelor's degree.
</li><li>Experience in higher education, hospitality, or reception.
</li><li>Experience working in a fast-paced, service-oriented environment.
</li></ul><p></p><p><b>Compensation &amp; Benefits
</b></p>This opportunity is budgeted at $$23.64 to $25.64 base compensation. Additional compensation factors may impact total compensation. To learn more about our competitive benefits and additional rewards, including generous paid time-off, medical and dental insurance coverage, life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts, tuition reimbursement, click the link below.
<p></p><p>https://www.thechicagoschool.edu/career-opportunities/
</p><p></p><p>The Chicago School is an Equal Opportunity Employer.
</p><p></p><p>Please note: For the protection of faculty, staff, students, and all who enter our facilities, The Chicago School strongly recommends that all employees are fully vaccinated for COVID-19 per CDC guidance.</p></div>

Campus Services Coordinator

<div><p><b>About Kirkland &amp; Ellis</b>
</p><p>At Kirkland &amp; Ellis, we don&rsquo;t just meet the standard for legal excellence &mdash; we set it. Our culture is built on teamwork, ingenuity and an unwavering commitment to continuous growth. We tackle the most sophisticated legal challenges with bold ideas and innovative solutions, powered by the exceptional experience and ambition of our 7,000+ people, including 4,000+ attorneys, across 23 offices worldwide. Our dedicated professionals share our lawyers&rsquo; commitment to excellence and show up each day to do meaningful work that helps drive global business, investment and innovation forward.</p><p><b>
What You&rsquo;ll Do</b>
</p><p>Are you a finance professional who enjoys turning complex technology spending into clear, actionable insights?</p><p><br>
As an Analyst, IT Financial Operations, you&rsquo;ll play a key role in supporting the financial planning, analysis, and operational governance of the firm&rsquo;s technology portfolio. Reporting to the Associate Director within the Information Technology (IT) organization, this role helps ensure financial transparency, disciplined spending, and accurate reporting across technology initiatives.</p><div><br>
You&rsquo;ll collaborate closely with IT leadership, Vendor Management, Procurement, and Firm Finance to support budgeting, forecasting, project investment analysis, and financial reporting. By maintaining strong financial models, validating assumptions, and identifying risks, you&rsquo;ll help stakeholders make informed decisions about technology investments while improving financial processes and governance across the portfolio.<br>
<br>
<ul><li>Technology Financial Planning &ndash; Maintain portfolio financial models, planning trackers, and budget files that support consistent governance and accurate financial planning across IT initiatives.</li><li>Budget Tracking &amp; Variance Analysis &ndash; Monitor actual spend versus budget and forecast, prepare structured variance analysis, and highlight key financial drivers and trends.</li><li>Forecasting Support &ndash; Contribute to reforecasting cycles by gathering inputs, validating financial data, and updating models to ensure planning accuracy.</li><li>Project Financial Analysis &ndash; Develop project cost estimates across labor, infrastructure, software licensing, and vendor services while supporting business case development and investment analysis.</li><li>Investment Evaluation &ndash; Assist in evaluating financial implications of project alternatives and ensure financial data aligns with governance and project intake processes.</li><li>Portfolio Spend Oversight &ndash; Maintain accurate tracking of technology portfolio spend, commitments, and reconciliations while ensuring documentation remains audit-ready.</li><li>Financial Reporting &ndash; Produce recurring reports and summaries that communicate technology financial performance clearly to both technical and business stakeholders.</li><li>Vendor Financial Coordination &ndash; Validate vendor financial documentation, track vendor spend against forecasts, and support financial review of contract renewals and adjustments.</li><li>Financial Governance &amp; Controls &ndash; Monitor spend patterns, flag irregularities, and help maintain strong financial controls across the IT portfolio.</li><li>Process &amp; Data Improvement &ndash; Maintain standardized templates and financial governance tools while supporting initiatives that improve financial data quality and consistency.</li><li>FinOps &amp; Cloud Cost Awareness &ndash; Assist with Financial Operations (FinOps) initiatives, including cloud spend tracking and reporting to support responsible technology cost management.</li><li>Stakeholder Financial Guidance &ndash; Provide day-to-day financial support and insight to IT stakeholders to help them understand and manage budget performance.</li></ul><br>
</div><p><b>What You&rsquo;ll Bring</b>
</p><ul><li>Education &ndash; bachelor&rsquo;s degree in finance, Accounting, Business Administration, or a related field (or equivalent experience).</li><li>Professional Experience &ndash; 4&ndash;6 years of progressive experience in financial analysis, budgeting, accounting, or technology financial operations.</li><li>Technology Financial Expertise &ndash; Strong understanding of IT cost structures, including infrastructure, cloud services, software licensing, labor, managed services, and project-based investments.</li><li>Financial Planning &amp; Analysis Skills &ndash; Experience supporting IT budgeting, forecasting, financial modeling, and technology portfolio financial management.</li><li>Advanced Data &amp; Modeling Skills &ndash; Strong analytical capabilities with advanced proficiency in Microsoft Excel, including pivot tables, VLOOKUPs, formulas, and financial modeling.</li><li>Financial Systems &amp; Reporting Tools &ndash; Experience working with financial or procure-to-pay (P2P) systems such as Coupa, with exposure to reporting tools like Microsoft Power BI.</li><li>Governance &amp; Process Awareness &ndash; Familiarity with project governance and intake processes, with the ability to align financial data with structured review workflows.</li><li>Vendor &amp; Procurement Collaboration &ndash; Experience coordinating with Finance, Procurement, and Vendor Management teams on invoices, vendor spend tracking, and contract financial inputs.</li><li>Analytical Communication &ndash; Ability to interpret complex financial data and communicate insights clearly to both technical and non-technical stakeholders.</li><li>Organization &amp; Precision &ndash; High attention to detail with strong organizational skills and a commitment to maintaining accurate, reliable financial information.</li></ul>
Preferred experience includes exposure to cloud cost management, Financial Operations (FinOps) practices, vendor proposal evaluation, or financial consulting within professional services or legal environments.<br>
<br>
If you&rsquo;re energized by the opportunity to bring clarity and financial discipline to technology investments&mdash;and enjoy partnering with cross-functional teams to drive smarter decisions&mdash;we&rsquo;d love to hear from you.<br>
<p><b>Compensation</b>
</p><p>The base salary range below represents the low and high end of the salary range for this position in Chicago. This range may differ based on your geographic location and cost of living considerations. At Kirkland &amp; Ellis, we consider compensation more than just a base salary. We offer an exceptional range of flexible benefits including comprehensive healthcare, paid time off, and retirement. We also offer personal support and tailored learning and development opportunities all designed to help you realize your full potential both in life and at work.</p><p>
Compensation Range:</p><p>
Chicago: $96,000 - $106,000</p><p><b>
How to Apply</b>
</p><p>Thank you for your interest in Kirkland &amp; Ellis LLP. To complete an application and submit your resume, please click &quot;Apply Now.&quot;</p><p><i>
Don't meet every job requirement? That's okay! If you're excited about this role but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others at Kirkland.</i></p><p>
</p><p><b>Equal Employment Opportunity</b>
</p><p>All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee&rsquo;s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law.</p></div>

IT Financial Operations Analyst

<div>The Manager, Programmatic will be a key driver of our automated media buying and optimization strategy. This leader will help execute a sophisticated program rooted in incrementality, omnichannel lift, and algorithmic efficiency across CTV/OLV, Audio, and Display. They will manage the day-to-day operations of our programmatic campaigns, translating high-level strategy into tactical excellence and leading data-driven optimizations to drive business growth.
<p><b>This is an on-site position (Monday through Thursday) based out of our Chicago, IL office with the flexibility to work remotely on Fridays.</b></p><p></p><p><b>
A day in the life as a Manager, Programmatic...</b></p><ul><li><p>
Execute Programmatic strategy across CTV, Video, Audio, and Display, including hands-on campaign setup, audience segmentation, and frequency management</p></li><li><p>
Manage day-to-day operations within Demand Side Platforms (DSPs) like The Trade Desk and DV360, ensuring spend aligns with fluid business goals and performance targets</p></li><li><p>
Oversee PMP (Private Marketplace) execution and maintain relationships with key publishers and SSPs to ensure high-quality inventory access</p></li><li><p>
Monitor ad verification and brand safety protocols using tools like DoubleVerify, IAS, or MOAT to aggressively eliminate waste and ensure high-viewability standards</p></li><li><p>
Action off of MMM (Marketing Mix Modeling) and customer insights in partnership with Analytics, driving the program toward measurable incremental results</p></li><li><p>
Bridge the gap with in-house Creative, providing performance data to help develop high-impact assets specifically tailored for CTV and dynamic display environments</p></li><li><p>
Collaborate across the organization with Brand, Performance, eCommerce, and CRM teams to ensure programmatic media supports total business outcomes</p></li><li><p>
Stay on the pulse of ad-tech, educating internal stakeholders on the evolving landscape, cookieless solutions, and emerging platform features</p></li><li><p>
Lead and develop specialists or associates, focusing on building their technical &quot;hands-on-keys&quot; proficiency and data-driven decision-making</p></li></ul><p><b><br>
What you&rsquo;ll bring to the table&hellip;</b></p><ul><li><p>
Proven Programmatic expertise with extensive hands-on experience in The Trade Desk (TTD) and DV360; experience with Amazon DSP is a significant plus</p></li><li><p>
Tactical proficiency in managing complex campaigns across the full funnel, from high-impact CTV and Online Video (OLV) to conversion-focused Dynamic Display</p></li><li><p>
Solid understanding of the Programmatic Tech Stack, including DSPs, SSPs, DMPs, and verification/measurement tools</p></li><li><p>
Strong analytical and visualization skills, with the ability to translate complex programmatic metrics into clear, actionable narratives for stakeholders</p></li><li><p>
A testing-first mindset, with a passion for proving value through A/B testing, Brand Lift studies, and incrementality testing</p></li><li><p>
Sharp attention to detail and the ability to manage multiple high-budget workstreams simultaneously without sacrificing quality</p></li><li><p>
A collaborative spirit and a genuine curiosity to understand how programmatic media fits into the broader customer journey and retail landscape</p></li></ul><p><b>
We&rsquo;d love to hear from you if you have&hellip;</b></p><ul><li><p>
5+ years of experience in Programmatic media with at least 2 years in a Retail/eCommerce environment</p></li><li><p>
Bachelor&rsquo;s degree in Marketing, Advertising, Economics, Statistics, or an analytical field (or equivalent work experience)</p></li><li><p>
Deep technical proficiency in top buying platforms (The Trade Desk and DV360 are core to this role)</p></li><li><p>
Experience in a &quot;Lead&quot; or &quot;Senior Specialist&quot; capacity with a desire to take on direct management of 1&ndash;2 reports</p></li><li><p>
Agency or Brand experience managing mid-to-large scale programmatic budgets (Omni-channel retail experience preferred)</p></li><li><p>
Advanced proficiency in Excel required (data cleaning, pivot tables, and performance modeling)</p></li></ul></div>

Manager, Programmatic

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