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senior pharmacy care technician - hybrid in houston, tx or schaumburg, il Jobs in Houston

it help desk technician

Intuitive Machines

<div>IT Help Desk Technician (Break/Fix)
Houston, TX
About Intuitive Machines:
Intuitive Machines is an innovative and cutting-edge space company making cislunar space accessible to both public and private customers. Our mission is to further science and exploration, communications, and economic progress from the Earth to the Moon and beyond. With multiple NASA lunar missions in development and additional private missions on our manifest, we pride ourselves in supporting NASA, our customers, and the nation in paving the way to return humans to the surface of the Moon. Our world-class team includes experts in all aspects of spacecraft subsystems design, development, and test, on-orbit operations, and safety.
About the Position:
Intuitive Machines is seeking an IT Help Desk Technician (Break/Fix) to provide hands-on technical support across the organization. This role is responsible for diagnosing, troubleshooting, and resolving end-user technical issues in a fast-paced aerospace environment.
The ideal candidate thrives in a break/fix setting, delivers strong customer service, and demonstrates solid technical troubleshooting skills across hardware, software, and networked systems.
Responsibilities:<ul><li>
Provide first-line and Tier II technical support for hardware, software, and network-related issues</li><li>
Diagnose, troubleshoot, and resolve break/fix incidents in a timely manner</li><li>
Manage and update support tickets within the IT service management system to ensure SLA compliance</li><li>
Support end-user devices including desktops, laptops, mobile devices, printers, and conference room technology</li><li>
Install, configure, and maintain operating systems, business applications, and endpoint software</li><li>
Administer user accounts, permissions, and group memberships in Active Directory and Microsoft 365</li><li>
Perform workstation imaging, deployments, and patch management activities</li><li>
Coordinate hardware repairs and warranty support with vendors as needed</li><li>
Document troubleshooting steps, solutions, and create knowledge base articles</li><li>
Maintain accurate inventory records of IT assets and equipment</li><li>
Escalate complex technical issues to senior IT staff when necessary</li><li>
Communicate effectively with users regarding issue status and resolution timelines</li></ul>
Requirements:<ul><li>
3+ years of IT support experience in a break/fix or service desk environment</li><li>
Strong troubleshooting skills in Windows environments, hardware systems, and basic networking</li><li>
Experience with ticketing systems and IT service management platforms</li><li>
Working knowledge of Active Directory, Microsoft 365, and endpoint management tools</li><li>
Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)</li><li>
Strong customer service and communication skills</li><li>
Ability to work on-site in a fast-paced, mission-driven environment</li></ul>
Preferred Requirements:<ul><li>
Associate or Bachelor&rsquo;s degree in Information Technology or related field</li><li>
Industry certifications such as CompTIA A+, Network+, Security+, Microsoft certifications, or ITIL</li><li>
Experience supporting engineering, aerospace, or manufacturing environments</li><li>
Familiarity with cybersecurity best practices and endpoint protection tools</li><li>
Experience supporting hybrid or cloud-based environments</li></ul>
US EEO Statement:
Intuitive Machines is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.</div>

IT Help Desk Technician

Trilogy Medwaste

<div>Desktop Support Administrator
Reports To: IT Manager / Director of IT 
Position Summary
The Desktop Support Administrator is responsible for providing technical support and maintenance for end-user computing environments. This role ensures optimal workstation performance, user productivity, and secure IT operations by troubleshooting hardware, software, and network-related issues. The Desktop Support Administrator serves as a key point of contact for internal technical support and plays a critical role in maintaining IT standards and security policies.
Key Responsibilities
End-User Support<ul><li> Provide first- and second-level technical support for desktops, laptops, mobile devices, printers, and peripherals</li><li> Respond to help desk tickets and resolve technical issues in a timely manner</li><li> Install, configure, and maintain operating systems and software applications</li><li> Assist users with password resets, account access, and system permissions</li><li> Provide onboarding and offboarding IT support for employees</li></ul>
System Administration &amp; Maintenance<ul><li> Manage workstation imaging, deployment, and patch management</li><li> Maintain Active Directory accounts, groups, and policies</li><li> Monitor system performance and ensure updates and security patches are applied</li><li> Maintain inventory of IT assets and equipment</li><li> Support antivirus, endpoint protection, and security compliance initiatives</li></ul>
Network &amp; Infrastructure Support<ul><li> Troubleshoot basic network connectivity issues (LAN/WAN/VPN/Wi-Fi)</li><li> Assist with server maintenance and system backups</li><li> Support cloud-based systems such as Microsoft 365 or Google Workspace</li><li> Coordinate with vendors for hardware repairs and warranty support</li></ul>
Documentation &amp; Compliance<ul><li> Maintain accurate documentation of systems, configurations, and procedures</li><li> Create and update technical support guides and knowledge base articles</li><li> Ensure compliance with company IT policies and cybersecurity standards</li></ul>
Required Qualifications<ul><li> Associate&rsquo;s or Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field (or equivalent experience)</li><li> 2&ndash;5 years of desktop support or IT help desk experience</li><li> Strong knowledge of Windows and/or macOS environments</li><li> Experience with Active Directory, Microsoft 365, and endpoint management tools</li><li> Basic networking knowledge (TCP/IP, DNS, DHCP)</li><li> Strong troubleshooting and problem-solving skills</li><li> Excellent communication and customer service abilities</li></ul>
Preferred Qualifications<ul><li> Industry certifications such as CompTIA A+, Network+, or Microsoft certifications</li><li> Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk)</li><li> Familiarity with virtualization technologies</li><li> Experience with cybersecurity best practices</li></ul>
Key Competencies<ul><li> Technical proficiency</li><li> Attention to detail</li><li> Customer-focused mindset</li><li> Time management and prioritization</li><li> Ability to work independently and collaboratively</li></ul>
Physical Requirements<ul><li> Ability to lift and move IT equipment (up to 50 lbs)</li><li> Ability to work at a desk for extended periods</li></ul></div>

DESKTOP SUPPORT ADMINISTRATOR

Toshiba International Corporation

<div>
 
 We are Toshiba. We have an unwavering drive to make and do things that lead to a better world.
 
 
 
 At Toshiba, we commit to raising quality of life for people around the world, ensuring progress that is in harmony with our planet. Our core values include: Do the Right Thing, Look for a better way, Always consider the impact and Create Together.
 
 
 
 Job Summary
 
 
 
 The Level 1 IT Helpdesk Technician is the first point of contact for end-users seeking technical assistance. This role is responsible for providing basic support and troubleshooting for hardware, software, and network-related issues. The technician will log and manage support tickets, escalate complex issues, and ensure timely resolution to maintain business continuity.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Respond to user inquiries via phone, email, chat, or in-person.
 </li>
 <li>
 Diagnose and resolve basic technical issues related to desktops, laptops, printers, mobile devices, and software applications.
 </li>
 <li>
 Log all support requests in the ticketing system and maintain accurate documentation.
 </li>
 <li>
 Escalate unresolved issues to Level 2/3 support or appropriate teams.
 </li>
 <li>
 Assist with user account setup, password resets, and access permissions.
 </li>
 <li>
 Perform routine maintenance tasks such as software updates and system checks.
 </li>
 <li>
 Provide excellent customer service and follow up to ensure user satisfaction.
 </li>
 <li>
 Maintain inventory of IT equipment and supplies.
 </li>
 <li>
 Support onboarding and offboarding processes for employees.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalent; associate degree or IT certifications (CompTIA A+, Microsoft, etc.) preferred.
 </li>
 <li>
 0&ndash;2 years of experience in IT support or helpdesk environment.
 </li>
 <li>
 Basic understanding of Windows and macOS operating systems.
 </li>
 <li>
 Familiarity with Microsoft Office Suite, email clients, and remote desktop tools.
 </li>
 <li>
 Strong communication and problem-solving skills.
 </li>
 <li>
 Ability to work independently and as part of a team.
 </li>
 <li>
 Customer-focused with a positive attitude.
 
 
 </li>
 </ul>
 
 Working Conditions
 
 
 
 <ul>
 <li>
 On-site work
 </li>
 <li>
 May require occasional evening or weekend support.
 </li>
 <li>
 Ability to lift and move IT equipment as needed.
 </li>
 </ul>
</div>

Technician Helpdesk I

TAS Energy

<div><div>POSITION OVERVIEW:</div><div>
The IT Support Specialist provides technical support for desktop, laptop, and tablet computers, applications, and related technology. Responsibilities include system specification, installation, configuration, testing, and troubleshooting in accordance with established standards and guidelines.</div><div></div><div>
This role involves direct, hands-on support for end users and close collaboration with IT staff and vendors to resolve technical issues. The position also assists with the support, maintenance, and testing of network servers, software, and related equipment. Travel to Houston-area locations is required as needed.</div><div></div><div>
KEY RESPONSIBILITIES:</div><ul><li>
Provide onsite and field support for the installation, configuration, and ongoing maintenance of computers, peripherals, and software.</li><li>
Maintain a high level of in-person customer interaction and visibility across supported locations.</li><li>
Collaborate with internal IT teams and external vendors to resolve hardware, software, and peripheral-related issues.</li><li>
Track and manage support requests through a ticketing system, providing timely updates and resolution status to users.</li><li>
Develop documentation, training materials, and procedures; provide end-user training as needed.</li><li>
Follow established onboarding and offboarding procedures to set up and remove computing equipment, user accounts, and workstation access.</li><li>
Recommend and perform hardware and software upgrades to improve system performance and longevity.</li><li>
Maintain the security and integrity of computers and networks to protect against malicious activity.</li><li>
Assist with the administration of user accounts in various systems.</li><li>
Participate in departmental meetings, providing updates on projects, achievements, challenges, and goals.</li><li>
Support departmental and organizational objectives by completing assigned tasks and assisting with special projects.</li><li>
Stay current with technology trends through ongoing training and professional development.</li><li>
Assist with major IT initiatives, including rollouts of new or upgraded hardware and software.</li></ul><div></div><div>
JOB SKILLS:</div><ul><li>
Strong problem-solving and troubleshooting abilities</li><li>
Excellent customer service and interpersonal skills</li><li>
Ability to build and maintain positive, productive working relationships</li><li>
Strong verbal and written communication skills</li><li>
Ability to explain technical concepts to users with varying levels of technical knowledge</li><li>
Dependable, punctual, and flexible with scheduling as needed</li><li>
Ability to work effectively under pressure and meet deadlines</li><li>
Strong organizational and time management skills</li><li>
Self-motivated with the ability to work independently</li><li>
Positive, proactive attitude</li></ul><div></div><div>
EDUCATION &amp; TRAINING:</div><ul><li>
Associates degree in a computer related field preferred or experience in an IT support position.</li></ul><div></div><div>
MINIMUM REQUIREMENTS:</div><ul><li>
Strong experience supporting desktop, laptop, and tablet hardware, including repairs, imaging, software installation, system reinstallation, and peripheral devices</li><li>
Working knowledge of Office 365, Microsoft Teams, and Windows 10/11 environments</li><li>
Basic understanding of networking concepts and protocols (TCP/IP, DHCP, DNS)</li><li>
Experience creating and managing user accounts in Active Directory</li><li>
Ability to configure and troubleshoot client wireless and VPN connectivity</li><li>
Experience supporting smartphones and tablets (iOS and Android) preferred</li><li>
Experience supporting Microsoft 365 and Google Workspace environments</li></ul><div></div><div>
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:</div><div>
This position is primarily desk-based (approximately 80&ndash;95%) and requires regular computer use. The role involves the ability to occasionally lift or move up to 10 pounds. Physical activities may include sitting, standing, stooping, bending, crouching, reaching, talking, hearing, and performing repetitive motions.</div><div>
Visual acuity is required for data analysis, computer operation, and extensive reading. Work is performed indoors under typical office environmental conditions</div></div>

IT Support Specialist

Love’s Travel Stops

<div>BASIC PURPOSE: The primary purpose of the Corporate Support Technician II role is to provide first level support to ensure proper computing and telecommunications operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands on help at the desktop level. 
MAJOR RESPONSIBILITIES:<ul><li>
Field incoming help requests from users via telephone, e-mail and in person in a courteous manner.</li><li>
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.</li><li>
Build rapport and elicit problem details from customers.</li><li>
Prioritize and schedule resolution. Escalate problems (when required) to the appropriately experienced technician, analyst, developer or administrator.</li><li>
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful attempts to resolve the issue.</li><li>
Use diagnostic utilities to aid in troubleshooting.</li><li>
Access software updates, drivers, knowledge bases, frequently asked question resources on the Internet to aid in problem resolution.</li><li>
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, telephones, implementing file backups, and configuring systems applications.</li><li>
Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.</li><li>
Perform post-resolution follow-ups with customers to ensure resolutions remain successful and have not caused any other issues.</li><li>
Tier I networking &amp; audio-visual support</li><li>
Other duties assigned as needed.</li></ul> 
EDUCATION AND EXPERIENCE:
Education:<ul><li>
HS Diploma or equivalent required</li><li>
Associate or Bachelor&rsquo;s Degree in the field of Computer Science preferred</li><li>
Current hardware/software certifications (A+, MCP) preferred</li></ul>
Experience:<ul><li>
2-3 years&rsquo; experience in the computer support field. Supporting corporate environments (1000+ users) preferred</li></ul> 
SKILLS AND PHYSICAL DEMANDS:
Skills:<ul><li>
Hard skills: Working knowledge of desktop computers, laptops, telephones, peripherals, Windows and MAC OS</li><li>
Soft Skills: Strong customer service orientation; effective interpersonal and relationship-building skills; strong written and oral communication skills; analytical and problem-solving abilities, with keen attention to detail; self-motivated and directed, with the ability to effectively prioritize and execute tasks under little supervision; experience working in a team-oriented, collaborative environment</li></ul>
Typical Physical Demands:<ul><li>
On-call availability as needed.</li><li>
Requires prolonged sitting, some bending and stooping.</li><li>
Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals.</li><li>
Manual dexterity sufficient to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components.</li><li>
Requires normal range of hearing and vision.</li></ul>
Our Culture:Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.Love's is an Equal Opportunity Employer. Veterans encouraged to apply.</div>

Corporate Support Technician II

Advantage Technical

<div>
 
 
 Job Title:
 
 Service Desk Analyst I
 
 
 
 Location:
 
 Westchase, TX (Training Onsite &rarr; Remote After)
 
 
 
 Pay:
 
 $17&ndash;$18/hour
 
 
 
 Schedule:
 
 12 PM &ndash; 9 PM | Off Sunday &amp; Monday
 
 
 
 About the Role
 
 
 
 We are seeking a Service Desk Analyst I to provide first-level technical support to internal and external users. This role is ideal for someone early in their IT career who enjoys troubleshooting technical issues and delivering strong customer service. You will support computers, applications, and related technologies while ensuring tickets are properly documented, resolved, or escalated when needed.
 
 
 This position begins with two weeks of onsite training in the Westchase area, after which the role transitions to fully remote.
 
 
 
 Schedule
 
 
 <ul>
 <li>
 
 Training:
 
 2 weeks onsite (Monday&ndash;Friday, 9:00 AM &ndash; 5:00 PM) in Westchase
 </li>
 <li>
 
 After Training:
 
 Remote
 </li>
 <li>
 
 Shift:
 
 12:00 PM &ndash; 9:00 PM
 </li>
 <li>
 
 Days Off:
 
 Sunday &amp; Monday
 </li>
 </ul>
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Provide Tier 1 technical support via phone, email, and remote tools
 </li>
 <li>
 Troubleshoot issues related to computers, software, printers, and peripherals
 </li>
 <li>
 Create and manage tickets within the ticketing system
 </li>
 <li>
 Support end users with application and POS-related issues
 </li>
 <li>
 Escalate complex issues to higher-level support teams
 </li>
 <li>
 Communicate updates to users and ensure timely resolution of service requests
 </li>
 <li>
 Maintain documentation and follow service desk processes and SLAs
 </li>
 </ul>
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 1+ year of technical support or help desk experience
 </li>
 <li>
 1+ year of customer service experience
 </li>
 <li>
 Strong troubleshooting and communication skills
 </li>
 <li>
 Experience working with ticketing systems
 </li>
 <li>
 Comfortable supporting users via phone, email, and remote tools
 </li>
 </ul>
 
 
 Preferred Skills
 
 
 <ul>
 <li>
 Experience with Active Directory / Exchange
 </li>
 <li>
 VPN and Remote Desktop support
 </li>
 <li>
 Microsoft Office troubleshooting
 </li>
 <li>
 Basic knowledge of hardware and software systems
 </li>
 <li>
 Experience with remote support tool
 
 s
 
 </li>
 </ul>
 
 
 Education
 
 
 <ul>
 <li>
 High School Diploma or equivalent required
 </li>
 <li>
 Associate&rsquo;s or Bachelor&rsquo;s degree in IT, Computer Science, or related field preferred
 </li>
 </ul>
 
 
</div>

Service Desk Specialist

UnitedHealthcare

<div>At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.
As a Senior Pharmacy Care Technician, you will perform live telephonic outreach to UHC Medicare members and their physicians/pharmacies to improve health quality outcomes (i.e., medication adherence, appropriate drug utilization). This is your opportunity to join a pharmacy team with a focus on clinical and business collaboration. You will find an incredible team culture that provides opportunities to learn and evolve every day.
Schedule: Monday - Friday, 8-hour shift between the hours of 8am - 5pm. This is a hybrid-remote role. You will be required to work onsite 1 day per month and work remotely (work from home) all other days of the month.
Office Location:<ul><li>
Houston, TX - 2950 North Loop West, Brookhollow Central III, Houston, TX</li><li>
Schaumburg, IL - 1600 McConnor Parkway, Schaumburg, IL 60173</li></ul>
If you reside in Houston, TX and Schaumburg, IL, you will enjoy the flexibility of a hybrid-remote role as you take on some tough challenges.
This position follows a hybrid schedule with 1 in-office day per month.
Primary Responsibilities:<ul><li>
Perform telephonic customer outreach to improve health quality outcomes in collaboration with Clinical Pharmacists</li><li>
Provide additional telephonic engagement with providers and pharmacies</li><li>
Assess and interpret customer needs and requirements, triaging to a Clinical Pharmacist when appropriate</li><li>
Outbound calls to CAHPs detractors and MedAdhmembers to improve member experience and reduce barriers to adherence drugs</li><li>
Document and track member engagement</li></ul>
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:<ul><li>
High School Diploma/GED (or higher)</li><li>
Active and unrestricted Pharmacy Technician license in your state of residence</li><li>
National Pharmacy Technician Certification</li><li>
1+ years of Pharmacy Technician experience</li><li>
Beginner level of proficiency with navigating Microsoft Office and a Windows-based environment</li><li>
Reside within commutable distance to Houston, TX OR Schaumburg, IL office location</li><li>
Ability to work Monday - Friday, 8-hour shift between the hours of 8am - 5pm</li></ul>
Preferred Qualifications:<ul><li>
Retail and/or mail order pharmacy experience</li><li>
Experience with Part D claims adjudication</li><li>All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.</li></ul> 
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.38 to $36.44 per hour based on full-time employment. We comply with all minimum wage laws as applicable. 
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. 
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. 
#RPO #YELLOW</div>

Senior Pharmacy Care Technician - Hybrid in Houston, TX or Schaumburg, IL

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