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it help desk technician | managed services provider (msp) Jobs in Tampa

it help desk technician managed services provider msp

Atlas Professional Services, Inc.

Title: Helpdesk TechnicianHelpdesk Technician&rsquo;s work directly with our clients, as well as other system engineers, to provide support on various support tickets to provide installation and support service for multiple customer networks. Primarily in-house support and responsible for working tickets of varying degree of difficulty on our service desk.Reports to Service ManagerPrimary Responsibilities:&middot; Recurring Server/Network Maintenance&middot; Basic Active Directory Support (New/Term Users, Password Resets)&middot; Basic MFA Support (New Setups, New Devices, Unlock Users)&middot; Basic Hardware &ndash; Support and troubleshooting including identifying, using and connecting hardware components and devices as well as setup and install common peripheral devices&middot; Basic Windows Operating Systems &ndash; Install and support Windows OS including command line and client supporto Desktop Support (Windows 10 and 11)o Server Support (Windows Server 2008, 2012, 2016, 2019, 2022)&middot; Basic Software Troubleshooting &ndash; Troubleshoot PC and mobile device issues&middot; Basic Support of MS Office and Office 365 suite&middot; Basic Support of Spam Filtering&middot; Basic Networking &ndash; Support and troubleshooting of networks and connections including TCP/IP, DNS, DHCP, HTTP, SSL, Wi-Fi, VPN, and network equipment (NAS devices, switches, firewalls, network printers)&middot; Basic Infrastructure support &ndash; Troubleshoot cabling, device and storage technologies&middot; Basic Security &ndash; Identify and protect against security vulnerabilities for devices and their network connections, troubleshooting of Duo MFA/SSO tickets assisting with user lockouts &amp; install/setup&middot; Basic Anti-Virus Support and Remediation&middot; Basic Mobile device support &ndash; Install and configure laptops and other mobile devices&middot; Support and provide basic understanding of Mac OS, Linux, and mobile OS&middot; Basic Server and network maintenance for varied network environments&middot; Ability to escalate to higher level support, as required&middot; After-hours Primary/Secondary support every few months&middot; Create/Update proper documentation, diagrams and other detailed instructions&middot; Dispatch Support (Answering Phones, Creating and Assignment of Tickets)Preferred Qualifications and Skills:&middot; 1+ years of technical support experience&middot; Able to work on support tickets independently and update status accurately&middot; Ability to manage priority of support requests in a fast paced, fast-growing environment&middot; Able to learn and adapt quickly&middot; Excellent communication skills &ndash; verbal and written&middot; Ability to explain complex IT concepts in simple terms&middot; Technical certifications (CompTIA A+ and Network+ preferred)Job Type: Full-timePay: From $21.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>MSP : 1 year (Required)</li></ul>Ability to Commute:<ul><li>Tampa, FL 33609 (Required)</li></ul>Work Location: In person

IT Help Desk Technician | Managed Services Provider (MSP)

Applied Innovation

<div>
 
 
 
 Applied Innovation is a Managed Service Provider (MSP) dedicated to delivering innovative and reliable technology solutions. Our IT Service team plays a crucial role in ensuring our clients have seamless access to the technology they need to succeed. Applied Innovation is seeking a Tier 1 IT Support Specialist to join our IT Service team. This role is focused on providing exceptional customer service to our technology clients by addressing, troubleshooting, and resolving technical issues in a professional and efficient manner. The ideal candidate is technically proficient, communicative, and committed to delivering amazing client experiences. This is a Monday to Friday onsite position from 8 AM - 5 PM role with a rotating on-call schedule once training is complete about 2-3 times per year.
 
 
 
 
 
 
 
 
 Duties and Responsibilities:
 
 
 
 
 <ul>
 <li>
 
 
 Serve as the first point of contact for IT support requests via phone, email, and ticketing system.
 
 
 </li>
 <li>
 
 
 Listen attentively to clients to identify and diagnose technical issues.
 
 
 </li>
 <li>
 
 
 Provide clear, positive, and professional communication with clients.
 
 
 </li>
 <li>
 
 
 Research and implement solutions according to established Ideal Ticket Procedures.
 
 
 </li>
 <li>
 
 
 Route or escalate unresolved issues to appropriate IT resources.
 
 
 </li>
 <li>
 
 
 Follow up with clients as needed to ensure issues are resolved satisfactorily.
 
 
 </li>
 <li>
 
 
 Stay up to date on emerging software, hardware, and IT trends.
 
 
 </li>
 <li>
 
 
 Manage time effectively under management oversight to ensure prompt resolution of issues.
 
 
 </li>
 <li>
 
 
 Troubleshooting current workstation operating systems (Windows, Mac OS, Linux).
 
 
 </li>
 <li>
 
 
 Supporting Microsoft Office applications, including Office 365.
 
 
 </li>
 <li>
 
 
 Basic Active Directory administration.
 
 
 </li>
 <li>
 
 
 On-premise Exchange support.
 
 
 </li>
 <li>
 
 
 Configuring and troubleshooting web content filtering and anti-virus tools.
 
 
 </li>
 <li>
 
 
 Managing DNS, DHCP, and network connectivity issues (wired and wireless).
 
 
 </li>
 <li>
 
 
 Assisting with server administration and network storage devices.
 
 
 </li>
 <li>
 
 
 Supporting phones and mobile devices.
 
 
 </li>
 <li>
 
 
 Other duties as assigned.
 
 
 </li>
 </ul>
 
 
 
 
 Minimum Qualifications:
 
 
 
 
 
 
 
 To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.
 
 
 
 <ul>
 <li>
 
 
 Strong customer service and communication skills.
 
 
 </li>
 <li>
 
 
 Ability to troubleshoot and solve technical problems efficiently.
 
 
 </li>
 <li>
 
 
 Basic knowledge of networking, operating systems, and common IT tools.
 
 
 </li>
 <li>
 
 
 Ability to follow standard procedures and document work accurately.
 
 
 </li>
 <li>
 
 
 Comfortable working in a fast-paced, client-focused environment.
 
 
 </li>
 <li>
 
 
 Understanding and alignment with the organization&rsquo;s core values.
 
 
 </li>
 </ul>
 
 
 
 
 Education/License/Experience Requirements:
 
 
 
 
 <ul>
 <li>
 
 
 High School Diploma required.
 
 
 </li>
 <li>
 
 
 Previous experience in IT support or help desk environment is preferred but not required.
 
 
 </li>
 <li>
 
 
 Experience with client-facing technical support is a plus.
 
 
 </li>
 <li>
 
 
 Minimum of a 2-year college degree in Networking, Computer Science, Information Systems, or related technical field, or one of the following approved certifications below.
 
 
 </li>
 </ul>
 
 
 
 
 Certifications (in lieu of degree):
 
 
 
 
 <ul>
 <li>
 
 
 CompTIA A+
 
 
 </li>
 <li>
 
 
 CompTIA Network+
 
 
 </li>
 <li>
 
 
 Microsoft Certified Professional (MCP)
 
 
 </li>
 <li>
 
 
 Other relevant IT certifications
 
 
 
 </li>
 </ul>
 
 
 
 &ZeroWidthSpace;&ZeroWidthSpace;&ZeroWidthSpace;&ZeroWidthSpace;&ZeroWidthSpace;&ZeroWidthSpace;&ZeroWidthSpace;What We Offer:
 
 
 
 <ul>
 <li>
 
 
 Competitive pay
 
 
 </li>
 <li>
 
 
 Paid holidays, PTO, plus 1 personal holiday
 
 
 </li>
 <li>
 
 
 Comprehensive benefits package, including medical, dental, and life insurance, as well as short-term disability coverage
 
 
 </li>
 <li>
 
 
 401(k) plan with company match
 
 
 </li>
 <li>
 
 
 Opportunities for career growth and advancement within a growing, family-owned business
 
 
 
 </li>
 </ul>
 &nbsp;
</div>

Tier 1 IT Support Specialist - Tampa FL

SyncroMSP

<div>At Syncro, our Vision is a world where all businesses thrive on enterprise-grade digital platforms - empowering them to compete, innovate and grow without limits. We're on the lookout for collaborative individuals with diverse perspectives willing to bring their authentic selves to a culture that prioritizes the employee and customer experiences. As a remote-first software company, we are relentlessly focused on living our core values. Please take a moment to reflect on whether you resonate with our company's core values and culture. If you believe you're ready to embark on a journey of delivering incredible customer experiences as a part of the Syncro team, then dive into the job details below!

Core Values: At Syncro we believe that companies with a strong, collaborative and inclusive culture perform better and provide a great working environment.
Be Customer Obsessed: Prioritize our customer's success and drive value for them

Innovate with Agility: Adapt, experiment and take risks

Deliver Results: Operate with urgency, focus and accountability

Collaborate Openly: Inclusivity of people, ideas and information

Operate with Integrity: Do the right thing through transparency and fairness

Celebrates the Wins: Illuminate accomplishments and recognize one another

Benefits Quick Overview: 

<ul>
<li>Pay Range: $22/H (USD)</li>
<li>Scheduled Shift:
<ul><li>To Be Determined*
<ul><li>Training Time Requirement: Monday-Friday, 9am- 6pm (EST) for initial 6 weeks</li>
</ul></li></ul></li><li>Remote first: We are the PIONEERS of &quot;work from home&quot; - remote work is all we have ever done and we do it well! Our team members are all over the globe working from home and striking an awesome balance in their lives.</li>
<li>Equity Appreciation Program: Syncro offers an equity program that everyone participates in</li>
<li>Unlimited PTO: With a 2 week annual minimum, Syncro wants you to take time when you need it.</li>
<li>401k Plan: A hassle free plan with a 2.5% company match of your annual salary.</li>
<li>Health Insurance: Syncro covers 95% of the monthly premiums for you and your dependents. Plus our plans have extremely low deductibles and out of pocket costs that don't sacrifice great coverage for you or your family anywhere in the US.</li>
<li>Parental Leave: Up to 6 weeks paid parental leave so you can focus on the new addition to your family</li>
</ul>
And more!: Ask us about our other benefits like Pet Insurance, Flexible Spending Accounts, 100% employer paid Short Term Disability, and Ultra-Remote Work.

The Opportunity:

We are seeking a dynamic and motivated Technical Support Representative to provide initial assistance and troubleshooting to our partners. The ideal candidate will excel in multi-tasking and have a solid understanding of IT to handle customer inquiries, resolve common problems, and escalate complex issues to higher-level support. Key responsibilities include responding to calls, emails, and chat support, documenting issues, guiding customers through standard procedures, and ensuring customer satisfaction by delivering efficient and effective solutions. Additionally, this role involves collaborating closely with various departments to design solutions that address behavioral issues, support company growth, and enhance revenue recognition.

What You'll Be Doing:
<ul>
<li>Providing exceptional customer support/technical support.</li>
<li>Gaining a deep understanding of our offered products.</li>
<li>Addressing customer inquiries and educating them on our product.</li>
<li>Providing Technical support via Telephone, Chat, and Email services.</li>
<li>Helping connect customers with our sales and development teams.</li>
<li>Manage multiple tasks in a fast-paced environment,</li>
<li>Be a part of creating our ever-expanding Knowledge Base.</li>
<li>Continuously train on new and upcoming product changes.</li>
<li>Proactively communicating with customers: if an issue is being held up, check in every 24 hours so stakeholders feel taken care of.</li>
<li>Helping the team keep a high level of customer happiness.</li>
<li>We're intentionally building a team with diverse skill sets, perspectives, and strengths, and there's plenty of opportunity to grow and make an impact.</li>
<li>Our needs span a wide range of skills, and we value team members who bring different strengths, curiosity, and a willingness to learn.</li>
</ul>
What we're looking for:
<ul>
<li>Technical Proficiency - proficient understanding of IT systems, Familiarity with support tools such as ticketing systems and remote desktop software.</li>
<li>You must be a self-driven, self-learner</li>
<li>Collaborative and driven to develop yourself and the team you're part of.</li>
<li>You have high compassion and you want to help all stakeholders.</li>
<li>Excellent communication skills &ndash; verbal, written and electronic. .Excellent verbal and written communication skills are crucial for accurately understanding and resolving customer issues</li>
<li>Exceptional phone presence and soft skills. Maintaining composure and patience when dealing with frustrated or upset customers. Upholding a professional demeanor and providing respectful and courteous service.</li>
<li>You care &mdash; which means a natural attention to detail and investment in customer success.</li>
<li>Self motivated with ability to think creatively to identify solutions for addressing customer needs.</li>
<li>Ability to multitask and prioritize in a fast paced environment. Efficiently managing time to handle multiple tickets or customer interactions without compromising quality</li>
</ul><ul><li>You're kind and wily (in a good way).</li>
<li>Accountable for upholding key performance metrics related to customer satisfaction, response times, and resolution times.</li>
<li>Handling high-pressure situations calmly and effectively, especially when dealing with challenging customers or technical problems.</li>
<li>Adaptability and Learning Agility - Willingness and ability to quickly learn new systems, technologies, and processes. Flexibility to adapt to changing work environments and customer needs, as well as a proactive attitude towards continuous improvement and self-development.</li>
<li>Understanding of MSP operations and service delivery models</li>
</ul>
Must have skills:
<ul>
<li>2-3 years of IT Technical Support experience</li>
<li>Firm understanding of RMM usage</li>
</ul>
Nice to have skills:
<ul>
<li>Scripting Experience</li>
<li>Quickbooks Experience</li>
<li>PSA (ticketing, invoicing, estimates and procurement systems)</li>
<li>Experience within our industry is a strong plus, including work with MSPs, as well as relevant experience outside the industry in software QA or related environments.</li>
</ul>
Interview Process:

At Syncro we believe in transparency and providing candidates with as much information as possible so you can make an informed decision during your job search. Below are the steps of the interview process you can expect:
<ul>
<li>30m, Preliminary Screening with HR</li>
<li>1H, Tech Support Leadership Panel</li>
</ul>
We value the opportunity to meet our potential team members face-to-face; therefore, a live, in-person interview may be a required final step before an offer is extended. Please note that this will include travel at Syncro's expense to do so. To ensure the integrity of our team, all successful candidates will also undergo a thorough background and identity screening during the onboarding process.

AI Usage Policy for Interviews:

We encourage candidates to use AI tools to help prepare for interviews, whether that means practicing responses, researching our company, or refining your resume. That said, during live interviews, we expect all answers and interactions to come directly from you without real-time help from AI or other tools. We are not looking for perfect answers. We are looking for honest insights, real experiences, and genuine communication so we can fairly and accurately get to know you.

Company Details: If you're curious about learning more about Syncro, read on and visit the links below.

Syncro is a B2B SaaS company with a highly collaborative and creative team serving the Managed Services Provider (MSP) industry. Picture an MSP as a company's outsourced IT department - our platform empowers them with the tools and automation they need to run their businesses and supercharge their client services. Our goal is to empower our customers (we call them partners) to thrive through operational excellence. We're all about making it happen together!

To see more about our product, and what it's like to work here at Syncro, check us out online:
<ul>
<li>Website: www.syncromsp.com</li>
<li>Glassdoor: https://www.glassdoor.com/Overview/Working-at-Syncro-EI_IE4650167.11,17.htm</li>
<li>LinkedIn: https://www.linkedin.com/company/syncromsp/mycompany/</li>
<li>Life at Syncro Instagram: https://www.instagram.com/lifeatsyncro/</li>
</ul>
Syncro is an equal opportunity employer. We are committed to creating an inclusive environment where all employees can thrive and do their best work, free from discrimination and harassment.</div>

Technical Support Representative

KUDUCOM

Position Title: Network Helpdesk TechnicianPosition Type: Full TimeDepartment: OperationsEducation Level: Experienced (Non-Manager)Years Experience: 1+ YearsSalary: $45,000 - $55,000 based on knowledge and experienceWHO WE AREKUDUCOM is a rapidly expanding, award-winning technology solutions provider in the booming hosted Voice &amp; managed services space. Our vision is to be the Tampa Bay Region&rsquo;s leader in delivering and supporting technology solutions for small &amp; mid-sized businesses, and we are driven by our mission and core values to be a great place to work and a great company to work with. We have garnered top industry recognition for our thought leadership, growth, and workplace culture.JOB PURPOSEThe Support Technician will be responsible for providing overall support for all VoIP networking issues, including routers, switches, LANs, WANs, VoIP phones, connectivity, and general computer support including email and internet. They will also be focused on implementing, verifying and providing a smooth operation of new equipment by provisioning various network devices; ensuring that network devices are maintained; configuring and troubleshooting the network that supports connectivity to customer; producing detailed implementation instructions or carrying out required changes to complete tasks/projects; troubleshooting failed installs; and general customer&rsquo;s questions/issues.JOB DUTIESCore duties and responsibilities include the following below. Other duties may be assigned.<ul><li>Handle trouble tickets for voice, Internet, email, web hosting, managed IT and managed networks.</li><li>Assess tickets entered into the queue and escalate as needed to ensure tickets are resolved in a timely manner.</li><li>Train/educate customers on self-inflicted issues.</li><li>Self-educate utilizing resources provided; voice system services and equipment.</li><li>Keep a list of skills that require training on for tickets that are escalated for future training opportunities.</li><li>Monitor systems in order to identify connections issues in order to act on issues prior to customer contact.</li><li>Perform service restorations of customer VoIP troubles and outages.</li><li>Provide direct customer VoIP support, utilizing remote trouble isolation and service restoration techniques applicable to the customers IP connectivity.</li><li>Provision network equipment for new client installations such as routers, switches, and wireless access points.</li><li>Able to remote support customer related issues.</li><li>Technical knowledge in Telecom Network topics: OSI Layers, Ethernet, IP, MPLS, spanning tree, networking, Layer 2 and 3 switches, wireless access points and routers. Performs other related duties as assigned.</li></ul>Required Skills / Knowledge:<ul><li>Have a general understanding of most of the following equipment: Cisco routers, Edgewater routers, Cisco switches, ATA Faxback, Polycom VoIP phones, and/or Cisco VoIP phones.</li><li>Basic knowledge of provisioning, implementation, and documentation of network configurations.</li><li>Experienced with LAN/WAN architectures &amp; related diagnostic tools including wireless networking principles and protocols including Ethernet, TCP/IP, VLAN, WLAN, Frame Relay, Firewall, VPN, switches, routers and firewall.</li><li>Demonstrated knowledge of TCP/IP protocols - SMTP, SNMP, FTP, HTTP, SSH and SSL.</li><li>Demonstrated knowledge of Network Security - Firewall, ACL, IDS, IPS and SIEM.</li><li>Proficient with Cisco Routers, Switches, or Firewalls configuration, provisioning, and troubleshooting.</li><li>Knowledge and experience provisioning within Broadsoft a plus.</li><li>Experienced with Microsoft - Active Directory, DNS, WSUS, Terminal Server.</li><li>Knowledge of Microsoft Office programs including Outlook, Excel, PowerPoint, and Word (2010, 2013, 2016, Office365)</li><li>Knowledge of Windows Desktop Operating Systems (7, 8.1, 10)</li><li>Knowledge of Windows Server Operating System (2008, 2012, 2016)</li><li>Knowledge of LANs, WANs, VLANs, Layer 2 and 3 switching, TCPIP, Networking, VoIP, Desktop Administration, Anti-Virus and Anti-Malware, E-Mail/Exchange, and Mobile Email Operation</li><li>Must be fluent and articulate in written and spoken English.</li><li>Fluent Spanish a plus but not required.</li><li>Excellent communication skills, including verbal, written, and listening</li><li>Outgoing personality, fast learner, and works well under pressure</li><li>Ability to work constructively under stress and pressure in a fast paced, multi-tasking environment</li><li>Self-starter who can learn and work quickly and independently while maintaining a positive attitude</li><li>Ability to consistently produce high quality, on-time, and error-free results in an interrupt-driven environment.</li><li>Demonstrates flexible and efficient time management and ability to prioritize workload</li><li>Detail oriented with excellent analytical and problem-solving skills</li><li>Outstanding ability to organize, track, prioritize and manage multiple tasks simultaneously without constant supervision</li><li>Excellent team skills with the ability to create effective relationships with peers and partners</li><li>Provide a high level of customer service to both internal and external customers</li><li>Independent, strategic and creative thinker who is a strong collaborative team player and willing to take on additional responsibilities as necessary</li><li>Ability to mentor and train others on technical topics.</li><li>Able to operate office equipment such as fax machines and copiers</li></ul>Education / Previous Experience:<ul><li>High School diploma required. Associates or Bachelor&rsquo;s in Electrical Engineering, Computer Science, Computer Management Information Systems, Information Technology, or equivalent preferred or equivalent work experience related to networking hardware</li><li>N+ Certification, preferred</li><li>CCNA, preferred.</li><li>1 + years of operational hands on experience and support of Hosted Voice Systems, and enterprise data networks, required.</li><li>2 + years of experience in configuring, testing, and troubleshooting network LAN and WAN issues including wireless, routers, switches, phone hardware, etc required</li><li>Prior helpdesk experience required</li></ul>Work Environment<ul><li>Professional office environment</li><li>Physical lifting and moving of equipment and other IT-related hardware not to exceed 30 pounds</li><li>Occasional flexible work hours are required.</li><li>Participate in on-call rotation within networking staff at a minimum of one week per month (no consecutive weeks)</li><li>Open cubicle environment</li><li>Must be comfortable with constant conversation in close surroundings while maintaining focus on current tasks at hand</li><li>Long hours of sitting required for answering phones, working on customer issues and network related problems</li><li>Quick paced environment</li><li>Must be able to handle high call volumes</li><li>Must be able to handle possible unprofessional customers</li></ul>Employee Benefits:At KUDUCOM, we deeply appreciate our staff and acknowledge the significance you bring to our organization. Our goal is to offer optimal compensation and benefits to meet your requirements and aspirations, ensuring a comfortable work-life balance. As a full-time member of the KUDUCOM team, you will qualify for the following benefits and perks (subject to applicable waiting periods):<ul><li>Paid Time Off (Year 1+: 15 days, Year 10+: 20 days.)</li><li>PTO begins accruing on day 1</li><li>Unused PTO carries over to the next year (up to tenure max)</li><li>401K Contribution Plan(we match 100% up to 4% of an employee&rsquo;s annual salary)</li><li>Individual Medical Insurance (HSA plan, 100% employer paid + monthly contributions paid to HSA account)</li><li>Individual Dental Insurance (100% employer paid)</li><li>Individual Vision Insurance (100% employer paid)</li><li>Life Insurance (100% employer paid)</li><li>Long Term Disability (100% employer paid)</li><li>Employee Recognition Program</li><li>Employer Sponsored Training/Certifications</li><li>Employer Sponsored Lunches and Events</li><li>Friday casual dress code (Jeans permitted with business casual shirt)</li></ul>Job Type: Full-timePay: $45,000.00 - $55,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Are you able to be after hours on-call support one week out of the month?</li></ul>Experience:<ul><li>Help desk: 1 year (Preferred)</li><li>Networking Principal Understanding: 1 year (Preferred)</li><li>Programming Physical Routers: 1 year (Preferred)</li><li>Programming Physical VoIP Phones: 1 year (Preferred)</li><li>Programming Physical Switches: 1 year (Preferred)</li></ul>Work Location: In person

Network Helpdesk Technician

Eleven Recruiting

<div>
 
 
 About Eleven Recruiting
 
 
 
 We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for best pay, diversity in tech, and best job-fit for every candidate we place.
 
 
 
 
 
 Our client, a leading financial services firm, is seeking a Desktop Support Technician to join their team in Tampa, Fl!
 
 
 
 
 
 They will be responsible for providing support for hardware and software issues related to the firm&rsquo;s user-facing systems. Their primary role will be to troubleshoot, solve, triage, and escalate technical issues that are reported by the business.
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Respond to requests for technical assistance in person, via phone, and electronically.
 </li>
 <li>
 Troubleshoot and resolve user support requests.
 </li>
 <li>
 Triage support tickets and escalate to the appropriate teams as necessary.
 </li>
 <li>
 Develop technical documentation for resolving issues and supporting business processes.
 </li>
 <li>
 Review tickets to identify trends and offer proactive solutions.
 </li>
 <li>
 Create and manage accounts in Active Directory.
 </li>
 <li>
 Manage accounts, licenses, and services in Microsoft 365.
 </li>
 <li>
 Manage mobile devices in Microsoft Intune.
 </li>
 <li>
 Deploy new workstations and software.
 </li>
 <li>
 Onboarding and offboarding of employees.
 </li>
 <li>
 Management of user hardware inventory in the CMDB.
 </li>
 <li>
 Basic understanding of operating system components, process structure, file systems, registry hives, remote access, and event logging.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 BS in MIS, CS, or related field.
 </li>
 <li>
 Minimum 3 years of experience working in a Help Desk or Desktop Support role.
 </li>
 <li>
 Experience working in a regulated environment where security and audit protocols are enforced.
 </li>
 <li>
 Experience with centralized endpoint management solutions (SCCM preferred).
 </li>
 <li>
 Experience managing tasks out of an ITSM platform.
 </li>
 <li>
 Experience with PowerShell or other scripting languages.
 </li>
 <li>
 Experience administering Microsoft 365 and InTune.
 </li>
 <li>
 Outstanding initiative, work ethic, and attention to detail.
 </li>
 <li>
 Able to work independently with appropriate guidance in a deadline-driven environment.
 </li>
 <li>
 Team-oriented and must possess strong integrity and professionalism.
 </li>
 <li>
 Strong analytical skills and the ability to identify problems and offer solutions.
 </li>
 </ul>
 
 
 
 
 
 Salary:
 
 $70,000 - $80,000
 
</div>

Desktop Support Technician

Essintial Enterprise Solutions

<div>Description:

Field Technician
Enterprise Network Installation &bull; Field Operations
Field Operations
Travel: Up to 75%
Position Overview
The Field Technician performs hands-on installation, cutover, and validation of enterprise network infrastructure at commercial locations nationwide &mdash; primarily active QSR and retail environments. Work includes deploying and configuring managed firewalls, switches, wireless access points, cellular backup routers, and IP power management devices, as well as decommissioning legacy equipment and verifying full end-to-end connectivity across all site systems. The ideal candidate is technically sharp, detail-oriented, and comfortable operating independently at a job site from early morning through completion.
Key Responsibilities<ul><li>
Stage, rack, mount, and cable enterprise network equipment &mdash; firewalls (HA pairs), managed switches, wireless access points, cellular backup routers, and IP power controllers &mdash; per project wiring specifications</li><li>
Execute structured network cutovers: follow power-on sequencing, migrate patch cables from legacy switches to new infrastructure, and manage site downtime within defined windows</li><li>
Perform pre- and post-installation validation: run speed tests, verify WAN failover, confirm VPN connectivity, and test all site-connected devices (POS, kiosks, printers, displays, payment terminals)</li><li>
Work through guided deployment tooling (web-based or software validation platforms) to complete configuration sections in sequence and resolve flagged errors before proceeding</li><li>
Coordinate on-site with the location manager: verify site readiness before beginning, communicate during service interruptions, and confirm full operations at each milestone</li><li>
Label and document all cabling; capture pre- and post-installation photos; complete digital work orders and project tracking entries in real time</li><li>
Decommission legacy equipment, box for return shipment, and complete exit procedures per project closeout requirements</li></ul>
Skills at a Glance
Networking- Managed firewalls, HA pairs, managed switches, VLANs, PoE, VPN, WAN failover
Wireless- Enterprise APs, PoE injectors, ceiling mounting, connectivity validation
Cellular / WAN- Cellular backup routers, SIM installation, LTE/5G verification, dual-WAN failover
Cabling- Cat5e/Cat6, RJ-45/RJ-11/coaxial, color-coded patch cables, labeling, documentation
Power Mgmt- IP-controlled power strips/PDUs, outlet mapping, remote reboot
Site Systems- POS terminals, KDS displays, kiosks, payment devices, digital menu boards
Software- Web-based deployment/validation tools, project tracking platforms, remote access utilities
Tools- Cable tester (8-pin), toner/probe, cordless drill, fish tape/glow rods, 12 ft ladder
Required Personal Tools
Technicians must arrive equipped with: 12 ft ladder &bull; RJ-45 crimp tool &bull; Ethernet cable tester (simultaneous 8-pin display) &bull; Cable toner &amp; probe &bull; Cordless drill &bull; Fish tape / glow rods &bull; Flashlight (not phone) &bull; Smartphone
Work Environment
Commercial and retail sites &mdash; including active restaurants and storefronts &mdash; with variable conditions: kitchen heat, noise, and customer foot traffic. Early-morning starts and late evening starts required. Regional travel up to 75%. Installations typically run 5&ndash;8 hours and may extend based on site conditions.
Essintial is an equal opportunity employer. This job description is not exhaustive and may be amended at any time.
#EES25
Requirements:

Required Qualifications<ul><li>
3-5+ years of field experience in low-voltage cabling, network installation, or telecommunications</li><li>
Hands-on experience with structured cabling: Cat5e/Cat6 installation, termination, and testing (RJ-45, RJ-11, coaxial)</li><li>
Working knowledge of networking fundamentals &mdash; TCP/IP, VLANs, DHCP, DNS, PoE, and basic firewall and switch concepts</li><li>
Experience racking, mounting, and cabling commercial-grade network equipment (managed switches, firewalls, routers)</li><li>
Ability to read and follow detailed port-mapping tables, color-coded wiring diagrams, and multi-step technical procedures without deviation</li><li>
Proficient with cable testing tools (toner/probe, 8-pin cable tester) and basic network diagnostics (ping, traceroute)</li><li>
Disciplined documentation habits: cable labeling, photo deliverables, and digital work-order completion</li><li>
Valid driver's license, reliable transportation, and ability to pass a background check and drug screening</li><li>
Available for early-morning starts and flexible scheduling including weekends; willing to travel regionally up to 75%</li><li>
Able to lift 50 lbs. regularly, work on ladders up to 12 ft, and sustain physical activity throughout an 8-hour</li></ul>
Preferred Qualifications<ul><li>
CompTIA Network+, BICSI Installer, or equivalent networking/cabling certification</li><li>
Experience with cloud-managed networking platforms (Cisco Meraki, Fortinet, or similar)</li><li>
Familiarity with cellular backup routers, SIM installation, and LTE/5G failover verification</li><li>
Prior experience in QSR, retail, or hospitality environments with POS systems, kitchen display systems, or kiosk hardware</li><li>
Experience using project tracking and documentation platforms (Smartsheet, ServiceNow, or similar)</li></ul></div>

Network Installation Technician

Walgreens

<div>Our pharmacy technician positions have undergone an exciting transformation, moving from a transaction-based environment to a much more patient-centric one. As a Walgreens Pharmacy Technician or Pharmacy Technician Apprentice, you'll be front and center &ndash; interacting with our customers and developing strong patient relationships. Pharmacy is the core of our business, and our pharmacy technicians enjoy all the tools and support &ndash; including the latest technology &ndash; to grow their careers and reach their goals.
 
 
Walgreens is proud to invest &amp; champion an &ldquo;earn while you learn&rdquo; Pharmacy Technician Training Program recognized by ASHP &amp; Department of Labor. This apprenticeship program gives you an entry point to a career in health care by guiding you in taking steps towards becoming a Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician and helping you maintain the high level of skill required in the pharmacy care industry. Arming you with a nationally recognized, portable credential that will help you advance your career.
 
 
Whether you are new to working in pharmacies or are an experienced Pharmacy Technician Apply Now! Walgreens will train you to use your skills and talents to serve and care for our patients and customers. The courses, learning activities, and resources provided to you in our pharmacy technician training program are designed to give you foundational and advanced knowledge, skills, and on-the-job experiences you need to prepare to become a certified pharmacy technician.
 
<ul><li>In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Assists the pharmacist in the performance of other Pharmacy Department duties in accordance with Company policies and procedures.</li>
<li>Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers.</li>
<li>Models and delivers a distinctive and delightful customer experience.</li>
</ul>Customer Experience
<ul><li>Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.</li>
<li>Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).</li>
<li>Develops strong relationships with most valuable customers.</li>
</ul> 
Operations
<ul><li>Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.</li>
<li>Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.</li>
<li>Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.</li>
<li>Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.</li>
<li>Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required. Takes customer to OTC aisle when possible to assist in locating products.</li>
<li>Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.</li>
<li>Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.</li>
<li>Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.</li>
<li>May assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required; assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics and external providers.</li>
<li>Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers, by medical provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums for enhancing growth opportunities.</li>
<li>Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance.</li>
<li>Complies with all company policies and procedures; maintains respectful relationships with coworkers.</li>
<li>Completes special assignments and other tasks as assigned.</li>
</ul> 
Training &amp; Personal Development
<ul><li>Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. Otherwise, earns PTCB certification as condition of promotion to senior technician.</li>
<li>Attends training requested by Manager and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.</li> 
</ul> 
 
Basic Qualifications
 
<ul><li>Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)</li>
<li>Requires willingness to work flexible schedule, including evening and weekend hours.</li> 
</ul> 
 
Preferred Qualifications
 
<ul><li>Prefer six months of experience in a retail environment.</li>
<li>Prefer to have prior work experience with Walgreens.</li>
<li>Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.</li>
<li>Prefer good computer skills.</li>
<li>Prefer the knowledge of store inventory control.</li>
<li>Prefer PTCB certification.</li>
</ul>We will consider employment of qualified applicants with arrest and conviction records.
 
 
An Equal Opportunity Employer, including disability/veterans.
 
 
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits 
 
 
 
Salary Range: $16.5 - $20 / Hourly</div>
 <div><h2 class="jobSectionHeader">Benefits</h2>
<ul><li><h3 class="jobSectionHeader">Health, dental and vision*</h3></li>
<li><h3 class="jobSectionHeader">Prescription coverage</h3></li>
<li><h3 class="jobSectionHeader">Retirement Savings Plan (401(k))</h3></li>
<li><h3 class="jobSectionHeader">Employee discount</h3></li>
<li><h3 class="jobSectionHeader">Work &amp; life resources</h3></li>
<li><h3 class="jobSectionHeader">Career development programs</h3></li>
</ul><ul><li>with a 30-hour work week</li></ul></div>

Pharmacy Technician / Pharm Tech Apprenticeship

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