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it operations manager

EMKAN | إمكان

<div>
 
 Job Brief:
 
 
 The Application Support Associate Manager is responsible for managing the performance, maintenance, and support of all core business applications across Emkan&rsquo;s ecosystem. The role ensures high availability, efficiency, and continuous improvement of systems used by internal users, customers, and partners. The manager leads a team that provides Level 1&ndash;3 support, coordinates with vendors, and ensures timely resolution of incidents and service requests while maintaining compliance with service-level agreements (SLAs) and regulatory standards.
 
 
 
 
 
 
 
 
 Responsibilities:
 
 <ul>
 <li>
 Oversee day-to-day operations and support for all business-critical applications, including digital lending platforms, CRM, ERP, and integrations.
 </li>
 <li>
 Manage incident, problem, and change management processes in alignment with Emkan&rsquo;s Service Delivery Management.
 </li>
 <li>
 Serve as the primary escalation point for application issues affecting end-users and business continuity.
 </li>
 <li>
 Define, monitor, and report on SLAs, KPIs, and service performance metrics.
 </li>
 <li>
 Ensure timely resolution of incidents and service requests through root cause analysis and preventive action.
 </li>
 <li>
 Maintain a knowledge base for common application issues and resolutions.
 </li>
 <li>
 Implement and maintain application performance monitoring tools.
 </li>
 <li>
 Proactively identify and resolve performance bottlenecks.
 </li>
 <li>
 Ensure security, data integrity, and compliance of supported applications.
 </li>
 <li>
 Lead, mentor, and develop a team of application support specialists and analysts.
 </li>
 <li>
 Allocate resources effectively to meet business needs and shift coverage.
 </li>
 <li>
 Promote a culture of customer service, accountability, and continuous improvement.
 </li>
 <li>
 Ensure application support activities comply with internal policies and external regulations (e.g., SAMA, ISO, NCA).
 </li>
 <li>
 Participate in audits, business continuity planning, and disaster recovery testing.
 </li>
 <li>
 Maintain logs, reports, and documentation as per IT governance requirements.
 </li>
 <li>
 Collaborate with cross-functional teams, including development, operations, and security teams.
 </li>
 <li>
 Act as a bridge between technical teams and management to ensure effective communication.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualification and Experience:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in IT or Business Administration or any related discipline.
 </li>
 <li>
 6 &ndash; 8 years of relevant experience in IT Banking Operations and especially in IT the development and implementation of IT applications.
 </li>
 <li>
 Strong understanding and working knowledge of application development and support for Core banking applications and mainframe environment.
 </li>
 <li>
 Ability to work in a highly dynamic environment with a strong focus on maintaining the uptime of all running applications.
 </li>
 <li>
 Deep understanding of banking applications environment is a must.
 </li>
 </ul>
 
 
</div>

Application Support Associate Manager

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2>
IT Manager 
 
We are Amazon; we pioneer. 
 
Since opening in 1995, we&rsquo;ve been pushing the boundaries of possible further and further. We&rsquo;re also working to become Earth&rsquo;s most customer-centric company. 
 
We&rsquo;re seeking a driven IT Manager to join our Fulfillment &amp; Operations IT team, who keep our busy Fulfillment Centers running. These facilities are 24/7 production environments, where we handle and coordinate our huge, fast-moving inventory of products. You and your team will keep our Fulfillment Center running smoothly, by resolving complex hardware, software, server and infrastructure issues. 
Your responsibilities: As you keep an eye on your Fulfillment Center&rsquo;s IT infrastructure, the extent of your duties will include but not be limited to: 
 
Ensuring that IT maintenance work and troubleshooting is carried out to a high standard and follows all Amazon polices and guidelines, specifically IT and Health &amp; Safety. Leading the coordination of trouble tickets and change management to strict Service Level Agreements (SLAs), 
 
You&rsquo;re confident in your IT project management skills: you can coordinate and watch over your team&rsquo;s projects as they support technical task execution. You&rsquo;ll also ensure everyone in your team takes real IT Ownership, ensuring effective reporting while working towards efficient, internal customer satisfaction, 
 
You&rsquo;ll be responsible for the development and management of the IT budget, through its lifecycle and encourage, support and facilitate IT skill development of Fulfillment Center staff, 
 
You&rsquo;ll lead people, hours and shifts: this will include staff and team scheduling, 
 
Inspire continuous improvement of all IT team processes and initiatives: you&rsquo;ll get behind our Fulfillment department continually driving operational excellence 
 
A day in the life 
Preferred qualifications 
 
A Master&rsquo;s degree in a relevant discipline is a nice-to-have, 
An understanding of core internet technologies, including DHCP, DNS, mail transport, TCP/IP and network file systems, 
CISCO experience and certifications, 
Certifications in Unix/Linux System support and/or Microsoft Windows system support, 
Telecom knowledge, including VOIP / SIP as well as mobile technologies, 
Previous help desk / technical support experience and/or previous Service Delivery and Service Level Management experience, 
ITIL and Prince2 certifications would be advantageous, 
You&rsquo;re willing and able to develop the skills needed to support specific Fulfillment Center Automated Systems, 
Experience in procurement, inventory and asset management of IT equipment, as well as the overall IT lifecycle,
 
 
We&rsquo;re looking forward to receiving your application, preferably in English. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Amazon takes data protection seriously and respects EU and local data protection laws. Unless you express otherwise, by submitting your CV you authorize the hiring Amazon company to store your personal information in the electronic database maintained by Amazon Corporate LLC. in the USA or one of its affiliates for the purpose of assessing your suitability for this and future job vacancies and to pursue your recruiting process. If at any time you want your personal data to be deleted, you simply need to notify the hiring Amazon company. Amazon will not share your personal information with any third party without your prior consent. As part of your interview process with Amazon you may be asked to authorize the hiring Amazon company to separately verify your application data and personal background through a third party service provider.
<h2 class="jobSectionHeader">BASIC QUALIFICATIONS</h2><ul><li>Bachelor's degree</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Experience in project management</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

IT support Manager (open for Saudi nationals only), OTS

Avensys Consulting

<div>
 
 Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.
 
 
 
 
 We are seeking for
 
 Incident Manager
 
 Position
 
 
 
 Position Details:
 
 
 
 
 Incident Manager
 
 (3‑Month Onsite Assignment)
 
 
 
 
 
 Location: Riyadh, Saudi Arabia (Onsite required)
 
 
 
 
 Engagement Type: Contract &mdash; 3 months (Renewable)
 
 
 
 
 Start Date: Immediate / As soon as available
 
 
 
 
 Yrs of Exp: Min 10+ years of relevant experience
 
 
 
 
 
 
 
 
 
 
 Job Description:
 
 
 
 
 Key Responsibilities
 
 
 
 &bull; Acts as focal point for incident review and escalation if necessary. Supports a computer operations environment that meets all service level agreements, e.g., 24x7 availability, response time parameters, etc. and availability targets.
 
 
 Works across a wide array of product lines and engages various levels of management on a day to day basis.
 
 
 &bull; Familiar with the ITIL framework, as the Incident Management process is a key input into the established Change and Problem processes.
 
 
 &bull; Develops, coordinates and promotes incident management activities across enterprise and takes responsibility for effective functioning of Incident Management processes across all support areas.
 
 
 
 Required skills
 
 
 
 10+ yrs of considerable knowledge of incident management principles, procedures and techniques
 
 
 Considerable knowledge of standards and best practices relevant to the information technology industry, e.g., ITIL
 
 
 Strong knowledge of issue resolution and escalation practices, FIS products and services and IT infrastructure
 
 
 Ability to apply analysis and creative thinking when solving problems and conflict. Ability to provide acute attention to detail. Ability to communicate effectively to all levels within the organization
 
 
 Decision making ability within specified parameters as well as independent and collaborative decision-making skills
 
 
 Please note that you must be willing to work in 24/7 rotational shifts
 
 
 
 
 
 
 WHAT&rsquo;S ON OFFER:
 
 
 
 You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.
 
 
 
 
 To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to
 
 uma@aven-sys.com
 
 . Your interest will be treated with strict confidentiality.
 
 
 
 
 
 
 
 CONSULTANT DETAILS:
 
 
 Consultant Name : Uma
 
 
 AvensysConsultingPteLtd
 
 
 
 
 
 
 Privacy Statement:
 
 
 Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.
 
 
 
</div>

Incident Manager

Qiddiya | القدية

<div>
 Qiddiya Investment Company is seeking a strategic and results-driven Manager - Business Applications Operations to lead our business applications team. In this vital role, you will be responsible for overseeing the operational performance of business applications, ensuring they align with our goals and deliver value to the organization.
 
 
 Your leadership will foster innovation, enhance user experience, and ensure that all business applications operate at peak efficiency.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Ensure the continuous availability, performance, and reliability of all critical business applications.
 </li>
 <li>
 Lead, mentor, and manage internal application support teams and external vendors to meet operational SLAs and KPIs.
 </li>
 <li>
 Serve as the escalation point for complex application-related incidents and problems, driving timely resolution.
 </li>
 <li>
 Oversee system upgrades, patches, and enhancements, ensuring thorough testing (UAT) and minimal business disruption.
 </li>
 <li>
 Collaborate with business units to understand operational requirements and align application functionalities accordingly.
 </li>
 <li>
 Ensure business applications are scalable and capable of supporting organizational growth, seasonal peaks, and new service launches.
 </li>
 <li>
 Drive continuous improvement initiatives for business applications to enhance user experience, efficiency, and performance.
 </li>
 <li>
 Establish and maintain application lifecycle management processes, including governance, risk management, and compliance alignment.
 </li>
 <li>
 Monitor application performance metrics and proactively address potential issues.
 </li>
 <li>
 Manage budgets related to business applications operations, including licensing, support agreements, and resource allocation
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Information Technology, or a related field; a Master's degree is preferred
 </li>
 <li>
 5+ years of experience in managing business applications, with at least 2 years in a leadership or supervisory role.
 </li>
 <li>
 Strong understanding of business application operations, lifecycle management, and IT service management practices.
 </li>
 <li>
 ITIL certification
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 Comprehensive benefits package
</div>

Manager - Business Applications Operations

PepsiCo

<div>
 
 Overview
 
 
 
 
 We Are PepsiCo
 
 
 
 PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes
 
 LAY&rsquo;S &reg;️, DORITOS &reg;️, CHEETOS &reg;️, GATORADE &reg;️, PEPSI &reg;️, QUAKER &reg;️
 
 and more. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales.
 
 
 Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people.
 
 
 Our employees drive our culture. No two days are the same; we are dynamic and full of passionate teams that embrace new ideas through our collaborative spirit. At PepsiCo, we know that our company can only succeed when our associates and the society we serve flourishes. We are committed to fostering a diverse workforce by creating a collaborative, equitable and inclusive space where everyone, regardless of what we look like, where we come from or who we love, has a voice. At PepsiCo we create a Space to be y( )u.
 
 
 &ldquo;We are an equal opportunity employer and comply with the with the global human rights policies and equality laws in the countries we operate in, we value diversity at our company; it is an essential part of our success. We do not discriminate on the basis of age, pregnancy or marital/civil partnerships, religion or belief, gender, disability and we are Mowaamah -GOLD certified in Saudi.&rdquo;
 
 
 Learn more about our culture and life at PepsiCo: https://stories.pepsicojobs.com/
 
 
 
 Job Overview: The role drives the delivery of Field Service operations across the Saudi Snacks Foods locations including 2 manufacturing locations and the Executive Leadership located in Riyadh HO.
 
 
 The role works closely with Sector/Global IT support teams and 3rd party providers to ensure Service Levels and Customer Expectations are achieved and to ensure stability of IT Infrastructure.
 
 
 The role has a strong customer facing component and is the first escalation point for Saudi Snacks Foods users' community.
 
 
 The role involves some project work which requires strong communication skills and the ability to prioritize workload and liaise with people across all functions and levels of the PepsiCo business
 
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver high standard of customer service to IT customers and vendors in a professional manner ensuring every contact fosters a positive image of the IT team whilst complying to and enforcing IT policies and procedures.
 </li>
 <li>
 Manage Field Services tickets, prioritize Incidents and Requests based on urgency and impact and allocate appropriately within the Field Services team or escalate to backline teams as required.
 </li>
 <li>
 Track progress of Field Services tickets and resolve roadblocks to ensure courteous, timely, and effective resolution in line with SLA's, users' expectations, and quality standards.
 </li>
 <li>
 Collaborate with the members of the IT operations team to drive operational stability across the SSFL applications and infrastructure.
 </li>
 <li>
 Provide regular management updates to stakeholders capturing service availability of IT services.
 </li>
 <li>
 Support broader IT team by assisting in successful delivery of IT/business projects
 </li>
 <li>
 Participate in investigations of Critical Incidents and implement workarounds to minimize business impact.
 </li>
 <li>
 Maintain health of infrastructure systems keeping upgrades and patches current
 </li>
 <li>
 Manage and collaborate with 3rd party suppliers to ensure quality is in line with expectations.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Education: Bachelor's degree in Computer Science, or related field
 
 
 Scope and Years of Experience:
 
 
 <ul>
 <li>
 5+ years of related IT business work experience in a large-scale corporate environment
 </li>
 <li>
 ITIL experience and Service Delivery qualification
 
 
 </li>
 </ul>
 Language Proficiency
 
 
 Very good English for communication with stakeholders with Pepsico globally
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 Strong Office 365 knowledge and experience
 </li>
 <li>
 Video Conferencing - Zoom and Polycom
 </li>
 <li>
 Compute skills (Servers, Storage, etc.)
 </li>
 <li>
 Networking skills
 </li>
 <li>
 Knowledge of IT process frameworks, supporting roles and tools
 
 
 </li>
 </ul>
 Other Skills:
 
 
 <ul>
 <li>
 Excellent remote collaboration skills
 </li>
 <li>
 Experience working in a matrix organization with diverse priorities
 </li>
 <li>
 Experience dealing with multiple vendors
 </li>
 <li>
 Excellence in execution through proper prioritization of projects
 </li>
 <li>
 Ability to multi-task, collaborate effectively with others and meet deadlines
 </li>
 <li>
 Strong interpersonal skills and ability to successfully interact with everyone in the business
 </li>
 <li>
 An appetite for continuous improvement and adding value to the business
 </li>
 </ul>
</div>

Network Asst Analyst

Qualcomm

<div><h2 class="jobSectionHeader">Company:</h2>
Qualcomm Middle East Information Technology Company LLC<h2 class="jobSectionHeader">
Job Area:</h2>
Facilities &amp; Security Group, Facilities &amp; Security Group &gt; Facilities
General Summary:
About Us
Qualcomm is enabling a world where everyone and everything can be intelligently connected. You interact with products and technologies made possible by Qualcomm every day, including 5G-enabled smartphones that double as pro-level cameras and gaming devices, smarter vehicles and cities, and the technology behind the smart, connected factories that manufactured your latest purchase. Qualcomm 5G and AI innovations are the power behind the connected intelligent edge. You&rsquo;ll find our technologies behind and inside the innovations that deliver significant value across multiple industries and to billions of people every day.
About the Role
Qualcomm is leveraging its expertise in hardware-accelerated AI to bring powerful, energy-efficient generative AI and computer vision workloads to data centres. The Qualcomm Cloud AI team is developing several key technologies including comprehensive hardware and software stack for deep learning inference acceleration, designed for rack-scale data centre deployments.
We are seeking highly skilled and experienced Data Centre Operations Managers to oversee the daily operations, maintenance and performance of Qualcomm's Cloud AI data centre deployments.
This role involves the following activities:<ul><li>
Ensure optimal performance, uptime and availability of Cloud AI data centre deployments</li><li>
Manage Qualcomm Cloud AI Accelerator hardware for AI/ML workloads</li><li>
Commission and decommission equipment</li><li>
Oversee physical infrastructure: servers, storage, networking, power, cooling</li><li>
Deploy and maintain infrastructure-as-code tools</li><li>
Monitor and manage incident response, troubleshooting, root cause analysis, preventative measures</li><li>
Oversee software updates and maintenance</li><li>
Monitor usage trends and plan for infrastructure scaling</li><li>
Manage relationships with hardware/software service vendors</li><li>
Coordinate with internal teams: IT, engineering, security</li><li>
Provide regular reports on uptime, incidents, capacity and performance metrics</li><li>
Track KPIs and SLAs</li><li>
Ensure redundancy and failover mechanisms</li><li>
Document and enforce standard operating procedures</li></ul> 
You will demonstrate the following:<ul><li>
Understanding of AI/ML workloads</li><li>
Strong problem-solving and diagnostic abilities</li><li>
Ability to work in high-pressure environments and respond to incidents quickly</li><li>
Strong attention to detail with a focus on quality and reliability</li><li>
Good communication skills for coordinating with teams</li><li>
Willingness to work shifts, on-call rotations and sometimes in physically demanding conditions</li><li>
Hands-on experience installing, troubleshooting and maintaining servers, storage devices, networking equipment and AI accelerators.</li><li>
Familiarity with Linux, bare-metal and virtualization platforms</li><li>
Familiarity with data centre infrastructure</li><li>
Use of Data Centre Infrastructure Management software and environmental monitoring systems</li><li>
Commitment to ongoing learning and professional development</li></ul> 
We'd love to see:<ul><li>
Experience with ticketing systems and change management processes</li><li>
Knowledge of programming/scripting languages like Python or Bash</li><li>
Familiarity with cloud platforms</li></ul>
Minimum Qualifications<ul><li>
Associate's degree in Computer Science, Mathematics, Electrical Engineering, or related field with 1+ years project lead experience</li><li>
Basic knowledge of computer hardware and components.</li></ul>
Physical Requirements:<ul><li>
Frequently transports and installs equipment weighing at least 25 lbs.</li></ul>
Preferred Qualifications<ul><li>
Bachelor's degree in Computer Science, Mathematics, Electrical Engineering, or related field with 5+ years project lead experience</li><li>
Familiarity with compliance standards (e.g., ISO 27001, SOC 2, HIPAA) relevant to data center operations</li><li>
Industry-recognized certifications such as CompTIA Linux+, CDCP, CCNA</li></ul>
What's on Offer
Apart from working with great people, we offer the below:<ul><li>
Salary including housing &amp; transport allowance</li><li>
Stock (RSU's) and performance related bonus</li><li>
16 weeks fully paid Maternity Leave</li><li>
6 weeks fully paid Paternity Leave</li><li>
Employee stock purchase scheme</li><li>
Child Education Allowance</li><li>
Relocation and immigration support (if needed)</li><li>
Life and Medical Insurance</li><li>
Live+ Well Reimbursement for health and recreational membership fees</li></ul><ul><li>References to a particular number of years experience are for indicative purposes only. Applications from candidates with equivalent experience will be considered, provided that the candidate can demonstrate an ability to fulfill the principal duties of the role and possesses the required competencies.</li></ul><div><div><div><div><div><div><div>
Applicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).</div></div></div></div></div></div></div>
Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.
If you would like more information about this role, please contact Qualcomm Careers.</div>

Datacentre Operations Manager (Datacentre AI Engineering) - Riyadh, KSA

Riyad Bank

<div>
 
 
 About the Role
 
 
 
 
 
 
 To develop and implement quality standards in order to drive BTD services towards maturity and delivery excellence.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 Policies, Processes &amp; Procedures
 
 
 <ul>
 <li>
 Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
 </li>
 </ul>
 
 
 
 
 
 Day-to-day operations
 
 
 <ul>
 <li>
 Follows the day-to-day operations related to own job to ensure continuity of work.
 </li>
 </ul>
 
 
 
 
 
 Application Support Management
 
 
 <ul>
 <li>
 Manage support team and related unit admiration.
 </li>
 <li>
 Handles the accurate and effective provision of 2nd level of support to end users regarding issues and malfunctions in the operations of systems and applications, in order to support the continuous and effective operation of the Bank.
 </li>
 <li>
 Monitors and supports the accurate and on time response to end-users requests for assistance regarding any application malfunction so as to support business continuity and internal client satisfaction.
 </li>
 <li>
 Oversees the solutions implemented on end-users requests and provides support and guidance to enhance efficiency and effectiveness of corrective activities.
 </li>
 <li>
 Participates in the resolution of complex applications&rsquo; malfunctions, while escalates to more specialized professionals problems that cannot be resolved by this level of support.
 </li>
 <li>
 Follows-up on the problem solving results of issues forwarded to other departments, so as to facilitate and support the timely response to internal client requests.
 </li>
 <li>
 Monitors the local and international trends and best practices in the banking operating systems and proposes relevant improvements for increasing the efficiency and speed of operations.
 </li>
 <li>
 Develops or modifies the applications when this is required, and ensure that this is aligned with the business requests and architecture design, so as to support the efficiency of the operations.
 </li>
 <li>
 Monitors the efficiency of the applications used in the assigned business area and proceeds to their maintenance and required configuration, so as to support the effective execution of business objectives.
 </li>
 <li>
 Monitor and collects all the reports developed and data generated regarding the problems and issues identified from the end users and proceeds to their analysis, so as to identify trends and repeat malfunctions.
 </li>
 <li>
 Participates in the testing of the applications developed, so as to identify and confirm their efficiency and accuracy prior their release to production.
 </li>
 <li>
 Provides training and technical support to application end users, in order to support the continuous and effective operation of systems and applications and achieve adherence to pre-defined SLAs.
 </li>
 </ul>
 
 
 
 
 
 Continuous Improvement
 
 
 <ul>
 <li>
 Contributes to the identification of opportunities for continuous improvement of systems, processes and practices taking into account &lsquo;international best practice&rsquo;, improvement of business processes, cost reduction and productivity improvement.
 </li>
 </ul>
 
 
 
 
 
 Safety, Quality &amp; Environment
 
 
 <ul>
 <li>
 Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.
 </li>
 </ul>
 
 
 
 
 
 Related Assignments
 
 
 <ul>
 <li>
 Performs other related duties or assignments as directed.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 Minimum Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration or any related discipline.
 </li>
 </ul>
 
 
 
 
 
 Minimum Experience:
 
 
 <ul>
 <li>
 8-10 years of relevant experience in BT Banking Operations and especially in BT the development and implementation of BT applications.
 </li>
 </ul>
 
 
 
 
 
 Language:
 
 
 <ul>
 <li>
 English: Advanced.
 </li>
 </ul>
 
 
 
 
 
 
 
 Required Skills
 
 
 
 
 
 <ul>
 <li>
 Knowledge of operations processing in area of responsibility.
 </li>
 <li>
 Good knowledge of Banking operations, products and services.
 </li>
 <li>
 Very good knowledge of the BT systems and applications used in the Bank.
 </li>
 <li>
 Knowledge of SDLC.
 </li>
 </ul>
 
 
 
 
 
 
 
 Preferred Skills
 
 
 
 
 
 <ul>
 <li>
 Communication Excellence (The knowledge, skills and ability to listen to others and expresses oneself in a clear and effective manner that helps achieves the desired results.)
 </li>
 <li>
 Digital Orientation (The knowledge, skills and ability to use digital technologies, concepts and methodologies that solve problems, innovate, communicate and collaborate.)
 </li>
 <li>
 Service Excellence (The knowledge, skills and ability to understand, anticipate and responds proactively to the concerns and needs of internal and external customers, acting required to address them.)
 </li>
 <li>
 Risk Orientation (The knowledge, skills and ability to anticipate and manage the various types of risks that may adversely impact on the organization, our customers, our people and our shareholders.)
 </li>
 <li>
 Stakeholder Management (The knowledge, skills and ability to listen to, engages with and understands the needs of stakeholders, using this knowledge to build a coalition to get agreement on what to do and manage expectations.)
 </li>
 <li>
 Building High-Performance (The knowledge, skills and ability to manage and review the performance of individuals and teams against goals and expectations, taking corrective action when necessary by guiding, motivating and developing them.)
 </li>
 </ul>
 
 
</div>

Head of Application Support (Data) Unit

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