ml operations & customer support engineer, staff/senior staff level - riyadh, ksa

office administrator

operations manager

ml operations & customer support engineer, staff/senior staff level - riyadh, ksa Jobs in Riyadh

operations coordinator

operations lead (director) Jobs in Riyadh

operations lead (director)

it operations manager

Esports Foundation

<div>
 Team: IT
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 Activity: Full-time
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 Role grade: Senior Manager (7)
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 Direct reports: 0
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 Indirect reports: 0
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 Reporting to: Director IT
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 Role location: Riyadh, Saudi Arabia
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 <strong>
  Job Purpose:
 </strong>
 As the Senior Manager IT Infrastructure, your mission is to own the strategy, delivery, and day-to-day operation of the organization's on-premises and cloud infrastructure and IT service operations, ensuring they are secure, reliable, performant, and scalable to support business growth. The role leads the infrastructure and operations function across data center, network, storage, telecommunications, cloud, and end-user support, and is accountable for service availability, the IT helpdesk, infrastructure security and compliance, and the development of the technical team.
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 <strong>
  Duties And Responsibilities
  <br/>
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 </strong>
 <ul>
  <li>
   Develop and implement a long-term infrastructure strategy and roadmap, spanning on-premises, cloud, and hybrid environments aligned to business growth and objectives.
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   Oversee the design, implementation, and maintenance of all infrastructure components, including servers, networks, data storage, telecommunications, virtualization, and cloud platforms.
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   Manage and administer the organization's cloud environment (public, private, or hybrid) including provisioning, configuration, identity and access management, resource governance, monitoring, and ongoing optimization.
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   Lead cloud adoption and migration initiatives, including landing-zone design, workload migration, and the governance of cloud usage, security posture, and data-residency requirements.
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   Optimize cloud and infrastructure cost monitoring consumption, right-sizing resources, and ensuring spend is controlled and forecastable.
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   Ensure the availability, reliability, and performance of all infrastructure systems, on-premises and in the cloud, against defined service levels.
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   Develop, maintain, and regularly test disaster recovery and business continuity plans across on-premises and cloud environments.
  </li>
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   Manage infrastructure budgets and resources effectively, covering both capital (on-premises) and operational (cloud subscription) models.
  </li>
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   Ensure compliance of all infrastructure including cloud with IT security standards and applicable regulatory requirements (e.g. NCA, PDPL data-residency obligations).
  </li>
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   Lead, mentor, and develop the infrastructure and operations team, building technical capability across both traditional infrastructure and cloud disciplines.
  </li>
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   Collaborate with application, security, and digital teams to ensure seamless integration of infrastructure and cloud services with business applications.
  </li>
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   Stay current with emerging infrastructure and cloud technologies, evaluating their relevance and recommending adoption where they add value.
  </li>
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   Plan, manage, and deliver infrastructure and cloud projects on time, within budget, and to quality and security standards.
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  </li>
 </ul>
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  Education and Experience
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 <ul>
  <li>
   Bachelor&rsquo;s degree in information technology, or equivalent.
  </li>
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   6+ years of proven experience in information technology roles.
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  </li>
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  Knowledge, Skills, and Abilities
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 </strong>
 <ul>
  <li>
   Strong technical expertise across IT infrastructure technologies and systems (servers, networks, storage, telecommunications, virtualization).
  </li>
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   Hands-on knowledge and administration experience with at least one major cloud platform (e.g. AWS, Microsoft Azure, Google Cloud, or Oracle Cloud), including IAM, networking, monitoring, and cost management.
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   Proven experience in infrastructure and cloud planning, design, and migration.
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   Experience implementing and operating hybrid or multi-cloud environments, ideally within a regulated, data-residency-sensitive context.
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   Strong leadership and people-management skills, with a track record of developing technical teams.
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   Excellent problem-solving and decision-making abilities.
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   Strong project management skills, with the ability to manage multiple projects and competing priorities.
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   Strong understanding of IT security and compliance requirements, including cloud security and local regulatory standards (NCA, PDPL).
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   Strong communication and interpersonal skills, with good command of both Arabic and English.
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  </li>
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  Benefits
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   Relocation support
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   Transportation allowance
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   Competitive compensation
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   Housing allowance
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   VIP medical insurance
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   Opportunity to work on a new exciting project with a group of passionate professionals. You will get the freedom to excel and make a real impact
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  </li>
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  Diversity disclaimer
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 Our mission is to build a diverse organization where our members, regardless of background or identity, have a sense of belonging. We genuinely believe that thanks to creating a collaborative environment where different perspectives are valued, we can achieve more. Together, we want to reshape the boundaries of what is achievable in the esports domain.
</div>


Senior Manager IT Infrastructure

Rawaj - Human Capital Management

<div><p><b>Leverage your expertise and join the dynamic team of a leading Saudi Insurance company.</b></p><p>
As an <b>IT Manager</b>, you will be responsible for leading and managing the company&rsquo;s IT operations, infrastructure, applications, cybersecurity, and digital transformation initiatives. The role focuses on ensuring the availability, security, and performance of all technology systems while supporting business objectives, regulatory compliance, and operational excellence within the insurance industry.</p><h2 class="jobSectionHeader"><b>
Key Accountabilities</b></h2><p><b>
The position involves:</b></p><ul><li>
Develop and implement the company&rsquo;s IT strategy, ensuring alignment with business goals and long-term growth plans.</li><li>
Manage and maintain the organization's IT infrastructure, including servers, networks, cloud environments, databases, and end-user systems.</li><li>
Oversee the administration, support, and enhancement of core insurance applications and business systems.</li><li>
Ensure high availability, performance, and security of all IT systems through proactive monitoring, maintenance, and continuous improvement initiatives.</li><li>
Lead cybersecurity efforts, including risk assessments, vulnerability management, security awareness, incident response, and compliance with industry standards.</li><li>
Establish and enforce IT governance, policies, procedures, and best practices to ensure operational efficiency and regulatory compliance.</li><li>
Manage IT projects, system implementations, upgrades, integrations, and digital transformation initiatives from planning through execution.</li><li>
Collaborate with business departments to identify technology needs and deliver solutions that enhance productivity and customer service.</li><li>
Ensure effective disaster recovery, business continuity planning, data backup, and recovery procedures.</li><li>
Manage relationships with external vendors, technology partners, and service providers to ensure quality service delivery and cost optimization.</li><li>
Prepare and manage the IT department budget, monitor expenditures, and optimize technology investments.</li><li>
Lead, mentor, and develop the IT team, fostering a culture of innovation, collaboration, and continuous improvement.</li><li>
Ensure compliance with Saudi regulatory requirements, cybersecurity frameworks, insurance industry standards, and internal company policies.</li><li>
Prepare regular management reports on IT performance, cybersecurity posture, project progress, service levels, and operational risks.</li></ul><h2 class="jobSectionHeader"><b>
Knowledge, Skills, and Experience</b></h2><p><b>
We are Looking for:<br>
</b><br>
</p><ul><li>Bachelor's degree in Information Technology, Computer Science, Information Systems, Computer Engineering, or a related field.</li><li>
Minimum of 7 years of progressive experience in IT infrastructure, systems administration, cybersecurity, applications support, or IT management roles.</li><li>
Previous experience within the insurance, financial services, banking, or highly regulated industries is preferred.</li><li>
Strong knowledge of IT infrastructure, networking, cloud technologies, virtualization, databases, and enterprise applications.</li><li>
Experience managing cybersecurity programs, IT governance frameworks, disaster recovery, and business continuity initiatives.</li><li>
Proven track record in leading IT projects, system implementations, digital transformation, and vendor management.</li><li>
Strong understanding of Saudi regulatory requirements related to information security, data protection, and technology governance.</li><li>
Excellent leadership and people management skills with experience leading technical teams.</li><li>
Strong analytical, problem-solving, and decision-making capabilities.</li><li>
Excellent communication and stakeholder management skills in both Arabic and English.</li><li>
Ability to manage multiple priorities, work under pressure, and deliver results within strict timelines.</li></ul></div>

IT Manager - Insurance | Saudi Arabia

Fakeeh Care Group

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 Key Responsibilities and Duties: 1. Provide first- and second-level technical support for hardware, software, and network issues. 2. Respond to service requests via phone, email, ticketing system, or in-person. 3. Troubleshoot and support desktop and laptop computers, mobile devices, printers, and other peripherals. 4. Install, configure, and maintain software, hardware, and system updates. 5. Assist in IT asset tracking, inventory management, and equipment setup. 6. Document technical issues and solutions in the service desk knowledge base. 7. Escalate complex issues to senior IT staff or specialized teams as needed. 8. Assist with onboarding and offboarding tasks, including hardware deployment and account setup. 9. Continuously monitor the performance and availability of systems and networks to ensure efficient and effective operation. 10. Plan, test, and implement upgrades for information systems. 11. Integrate new software applications into existing systems. 12. Oversee and supervise system administrators, coordinating with different entities to ensure seamless operations. 13. Ensure new applications are integrated and deployed efficiently across the business. 14. Maintain up-to-date technical documentation, ensuring it is organized and accessible for future reference. 15. Develop and implement backup and disaster recovery procedures to safeguard data and systems. 16. Develop procedures to maintain security and protect systems from unauthorized use, natural disasters, and user abuse.17. Develop tools, procedures, and training sessions for Operations, Client Support, and Systems Development staff to assist with their work. 18. Install, configure, and maintain servers and data storage systems. 19. Mentor team members and educate users on system administration best practices. 20. Stay updated with emerging technologies and best practices in system administration to ensure continuous improvement. 21. Other duties as assigned within the scope of the job.
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 <strong>
  Requirements
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 </strong>
 Job Requirements Skills and Abilities: - Strong knowledge of system administration for complex operating systems. - Proficiency in designing, implementing, and maintaining mission-critical systems. - Expertise in monitoring system performance and availability. - Ability to develop and implement backup and disaster recovery procedures. - Strong problem-solving skills to address complex technical challenges. - Excellent documentation and organizational skills for maintaining technical records. - Leadership and mentoring skills to guide team members and educate users. - Knowledge of emerging technologies and best practices in system administration. Experience: IT Specialist: 0 - 2 years of experience in IT support or application support in a healthcare setting. Senior IT Specialist: Minimum of 3 years of experience in IT support or application support in a healthcare setting. Education: Bachelor's degree in Information Technology, Computer Science, or related field. Language: Excellent command of oral and written English and prefer Arabic. Licenses / Certifications: Preferred certifications: - CompTIA A+ - Held Desk Institute Support Center Analyst (HDI-SCA) - Certified Hardware Asset Management Professional (CHAMP) Certified IT Asset Manager (CITAM) Microsoft Certified: Modern Desktop Administrator Associate Project Management Professional (PMP) IT Infrastructure Library (ITIL)
</div>


IT Specialist

Motorola Solutions

<div><h2 class="jobSectionHeader"><b>Company Overview
</b></h2><p>At Motorola Solutions, we believe that everything starts with our people. We&rsquo;re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that&rsquo;s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.</p><br>
<h2 class="jobSectionHeader"><br>
<b>Department Overview
</b></h2>Motorola Solutions is seeking a highly skilled and motivated on-site customer support engineer to join our International Services team. This role is critical to the delivery of mission-critical operations systems, encompassing the development and implementation of customer applications and company products, ensuring optimal customer performance and success.
<h2 class="jobSectionHeader"><br>
<b>Job Description
</b></h2><p>In response to rapid advancements in IT and communications technologies, and the increasing demand for Advanced Command &amp; Control Center software solutions built on Cloud Computing, AI, and Machine Learning (ML), we are expanding our Services team. This role will provide essential field engineering services to our AMEA customers, reflecting our commitment to innovation and customer satisfaction.
</p><p>At Motorola Solutions, we invest in our employees. You will receive comprehensive training and certifications in required technologies and service management, empowering you to excel in your role and advance your career. You will initially support the design and implementation of management, service, and maintenance solutions for customer networks, with the goal of independently leading and managing these efforts.
</p><p></p><p>Responsibilities:
</p><ul><li><p>Collaborate with cross-functional teams across various technology stacks (web, mobile, middleware) to resolve complex business and technical challenges.
</p></li><li><p>Provide high-quality technical and operational support for mission-critical IT and Radio systems within a team environment, ensuring service level and operational key performance indicators are consistently met.
</p></li><li><p>Maintain system performance and availability through incident and performance management processes.
</p></li><li><p>Work closely with Field Services Engineers and Technical Support Operations to ensure adherence to Service Level Agreements (SLAs).
</p></li><li><p>Manage the resource calendar to ensure all Maintenance Agreement (MA) deliverables are fulfilled.
</p></li><li><p>Coordinate with the Local Service Delivery Manager (SDM) for all activities related to contract deliverables and appropriate tasking.
</p></li><li><p>Conduct regular customer meetings to discuss service availability and performance.
</p></li><li><p>Address customer comments and inquiries related to specific project aspects or the entire project scope.
</p></li><li><p>Plan and execute technical tasks according to established instructions and processes.
</p></li><li><p>Respond to customer problems directly or through the internal customer interface.
</p></li><li><p>Troubleshoot and resolve technical design-related issues.
</p></li><li><p>Attend all scheduled and unscheduled customer meetings, providing reports to the Team Lead and SDM.
</p></li></ul><p></p><p>The primary objective of this role is to ensure all Service Obligations to the customer are met and to provide expert technical assistance and advice throughout the Maintenance Agreement lifecycle.<br>
</p><h2 class="jobSectionHeader"><br>
<b>Basic Requirements
</b></h2><p></p><ul><li><p>Engineering or Sciences degree OR 4+ years of experience as a System Manager or in Field Service, with expertise in one or more of the following areas: Broadband PTT, Wired/Wireless Communication Systems, IT Systems, or Networking equipment.
</p></li><li><p>Legal authorization to work in the specified country indefinitely is required; employer work permit sponsorship is not available.
</p></li><li><p>Background in Network/IT, Broadband PTT, or Customer Service.
</p></li><li><p>Strong professional interpersonal and communication skills.
</p></li><li><p>Excellent command of verbal and written <b>English </b><b>and </b><b>Arabic </b>.<br>
</p></li></ul><p></p><h2 class="jobSectionHeader"><br>
<b>Travel Requirements
</b></h2>50-75%
<h2 class="jobSectionHeader"><br>
<b>Relocation Provided
</b></h2>Domestic
<h2 class="jobSectionHeader"><br>
<b>Position Type
</b></h2>Experienced
<p></p><h2 class="jobSectionHeader"><b>Referral Payment Plan</b></h2>
No
<p></p><h2 class="jobSectionHeader"><b>Company
</b></h2>Motorola Solutions Arabia, Inc., Saudi Branch
<p></p><p><b><i>EEO Statement
</i></b></p><p></p><p>Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
</p><p></p><p>We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you&rsquo;d like to join our team but feel that you don&rsquo;t quite meet all of the preferred skills, we&rsquo;d still love to hear why you think you&rsquo;d be a great addition to our team.</p></div>

Field Engineer (Arabic speaker)

Qiddiya | القدية

<div>
 The Assistant Manager - Cloud Operations is responsible for supporting the day-to-day operation, reliability, governance, security, and optimization of Azure and Google Cloud Platform (GCP) environments. The role works closely with infrastructure, security, application, service desk, vendors, managed service providers, and business stakeholders to ensure cloud services are stable, secure, resilient, cost-effective, and aligned with business requirements.
 <br/>
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 The role also supports Site Reliability Engineering (SRE) practices, including service availability, monitoring, incident response, reliability improvement, automation, and operational excellence.
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 <strong>
  Requirements
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  <br/>
 </strong>
 <strong>
  Key Responsibilities
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  <br/>
 </strong>
 <ul>
  <li>
   Support daily cloud operations across Microsoft Azure and Google Cloud Platform (GCP).
  </li>
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   Monitor cloud infrastructure health, availability, performance, capacity, and incidents.
  </li>
  <li>
   Support SRE practices, including reliability monitoring, availability improvement, incident response, service health reviews, and operational automation.
  </li>
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   Manage incident response, service requests, escalations, and root cause analysis for cloud services.
  </li>
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   Support implementation and maintenance of cloud governance, policies, standards, tagging, and compliance controls.
  </li>
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   Review and optimize cloud cost, usage, reserved capacity, rightsizing, and resource cleanup.
  </li>
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   Coordinate with vendors, managed service providers, and internal teams to resolve operational issues.
  </li>
  <li>
   Support native backup, disaster recovery, high availability, and business continuity activities.
  </li>
  <li>
   Maintain cloud documentation, operational runbooks, architecture diagrams, and knowledge base articles.
  </li>
  <li>
   Support cloud security operations, including IAM reviews, network security, patching, vulnerability remediation, encryption, and access governance.
  </li>
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   Assist with automation and Infrastructure as Code adoption using tools such as Terraform.
  </li>
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   Track operational KPIs such as availability, incident resolution, SLA compliance, policy violations, cost optimization, reliability metrics, and documentation coverage.
  </li>
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   Participate in change management, release coordination, and operational readiness reviews.
  </li>
  <li>
   Support audits, compliance reviews, and risk remediation related to Azure and GCP cloud infrastructure.
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   <br/>
  </li>
 </ul>
 <strong>
  Required Skills And Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 5 years of hands-on experience in cloud operations, cloud engineering, infrastructure operations, SRE, or related technical roles.
  </li>
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   Hands-on knowledge of Microsoft Azure and/or Google Cloud Platform (GCP).
  </li>
  <li>
   Understanding of cloud networking, identity, compute, storage, monitoring, backup, security, and high availability.
  </li>
  <li>
   Experience with incident, problem, change, and service request management.
  </li>
  <li>
   Familiarity with SRE concepts, including availability, reliability, monitoring, alerting, incident response, root cause analysis, and continuous improvement.
  </li>
  <li>
   Familiarity with ITIL processes and IT service management tools.
  </li>
  <li>
   Good understanding of cloud security, IAM, RBAC, network security groups/firewalls, encryption, vulnerability management, and compliance controls.
  </li>
  <li>
   Ability to work with vendors, managed service providers, and cross-functional teams.
  </li>
  <li>
   Strong troubleshooting, communication, documentation, and stakeholder coordination skills.
  </li>
  <li>
   Experience with automation or scripting using tools such as Terraform, PowerShell, or Python is preferred.
  </li>
 </ul>
</div>


Assistant Manager - Cloud Operation

VaporVM

<div><div><b>Date Posted:</b> 11 June, 2026
</div><div><b>Industry:</b> IT Services and IT Consulting
</div><div><b>Location:</b> VaporVM</div></div>
<br><div><h2 class="jobSectionHeader"><b>Job Description:</b></h2>
<div><h1 class="jobSectionHeader"><b>Senior HPC / Infrastructure Engineer</b></h1>
<p><b>Location:</b> Riyadh, Saudi Arabia</p>
<p><b>Employment Type:</b> Full-Time</p>
<p><b>Experience:</b> 10+ Years (Hands-On)</p>
<h2 class="jobSectionHeader"><b>Position Overview</b></h2>
<p>We are seeking a highly experienced <b>Senior HPC / Infrastructure Engineer</b> with proven expertise in designing, deploying, and operating enterprise-scale High-Performance Computing (HPC) and AI infrastructure environments. This role is ideal for a hands-on technical leader who has built and managed production-grade HPC platforms, GPU clusters, Kubernetes ecosystems, and AI infrastructure from the ground up.</p>
<p>The successful candidate will play a critical role in architecting, optimizing, and maintaining mission-critical compute environments that support advanced AI/ML, data science, and high-performance workloads.</p>
<h2 class="jobSectionHeader"><b>Required Certifications</b></h2>
<ul><li><b>RHCE &ndash; Red Hat Certified Engineer (Active)</b></li>
<li><b>CKA &ndash; Certified Kubernetes Administrator (Active)</b></li>
</ul><h2 class="jobSectionHeader"><b>Core Technical Expertise</b></h2>
<h3 class="jobSectionHeader"><b>HPC &amp; NVIDIA AI Ecosystem</b></h3>
<ul><li>NVIDIA Base Command Manager (BCM)</li>
<li>NVIDIA AI Enterprise</li>
<li>NVIDIA GPU Operator &amp; Network Operator</li>
<li>NVIDIA NIM Inference Services</li>
<li>NVIDIA AI Blueprints</li>
<li>CUDA, GPU Drivers, and Performance Optimization</li>
</ul><h3 class="jobSectionHeader"><b>Compute &amp; Container Platforms</b></h3>
<ul><li>Kubernetes (Architecture, Operations &amp; Scaling)</li>
<li>Slurm Workload Manager</li>
<li>Distributed Computing Environments</li>
</ul><h3 class="jobSectionHeader"><b>Operating Systems</b></h3>
<ul><li>Red Hat Enterprise Linux (RHEL)</li>
<li>Ubuntu LTS (Canonical)</li>
</ul><h3 class="jobSectionHeader"><b>Automation &amp; DevOps</b></h3>
<ul><li>CI/CD Pipeline Design &amp; Implementation</li>
<li>Infrastructure Automation</li>
<li>Platform Lifecycle Management</li>
<li>Configuration Management &amp; Orchestration</li>
</ul><h2 class="jobSectionHeader"><b>Key Responsibilities</b></h2>
<ul><li>Design, deploy, and operate large-scale HPC and AI infrastructure environments from bare metal through workload orchestration.</li>
<li>Architect and manage NVIDIA GPU platforms, including BCM, AI Enterprise, GPU Operator, and AI service enablement.</li>
<li>Configure, optimize, and maintain Slurm scheduling environments for high-throughput and GPU-intensive workloads.</li>
<li>Design and operate highly available Kubernetes clusters supporting AI/ML, analytics, and containerized workloads.</li>
<li>Enable and support NVIDIA NIM services and AI Blueprint deployments for enterprise AI initiatives.</li>
<li>Administer and optimize RHEL and Ubuntu environments, ensuring stability, security, and performance.</li>
<li>Develop and maintain infrastructure automation frameworks and CI/CD pipelines for platform and application deployment.</li>
<li>Optimize performance across compute, GPU, storage, networking, and cluster resources.</li>
<li>Implement monitoring, observability, alerting, capacity planning, and operational best practices.</li>
<li>Enforce security, patch management, access controls, and compliance standards across the infrastructure stack.</li>
<li>Lead troubleshooting, root cause analysis, and resolution of complex infrastructure and platform issues.</li>
</ul><h2 class="jobSectionHeader"><b>Candidate Profile</b></h2>
<ul><li>10+ years of hands-on experience in HPC, Linux infrastructure, and enterprise platform engineering.</li>
<li>Proven track record of building and operating production-scale HPC, GPU, or AI infrastructure environments.</li>
<li>Deep expertise in Kubernetes, Slurm, Linux administration, and NVIDIA AI technologies.</li>
<li>Strong understanding of distributed systems, workload scheduling, cluster management, and performance optimization.</li>
<li>Experience supporting AI/ML, data science, and high-performance computing workloads at scale.</li>
<li>Strong analytical, troubleshooting, and problem-solving skills.</li>
<li>Ability to work across infrastructure, platform, automation, and AI enablement domains.</li>
<li>Demonstrated ownership mindset with a history of delivering reliable, scalable, and high-performing solutions.</li></ul></div></div><p></p>

Senior Infrastructure / HPC

Advansys ME

Advansys is a global technology and business transformation company that helps organizations accelerate digital transformation, automate operations, and modernize their processes using cutting-edge solutions. In the KSA region, our strategic focus is centered on delivering world-class Strategic IT Outsourcing & Offshore Delivery Centers (ODCs). We enable enterprises to scale efficiently by providing them with specialized, dedicated technology teams and managed delivery frameworks.
<br><br>
We are seeking a high-performing Strategic Outsourcing Sales Manager based in Saudi Arabia to drive revenue growth specifically through Strategic IT Outsourcing and ODC solutions. This role is a hybrid of targeted new business acquisition (onboarding high-value accounts) and rigorous Account Management. You will be responsible for securing contract renewals, upselling outsourcing services within our existing portfolio, and positioning Advansys as the premier strategic staffing and offshore partner in the Kingdom.
<br><br>
Key Responsibilities
<br><br>
Go-To-Market & Pipeline Execution
<br><br>
<b>Territory Planning:</b> Formulate and execute a data-driven commercial plan to grow Advansys’ outsourcing footprint within key KSA target industries.
<br><b>Deal Leadership:</b> Bid-manage complex enterprise RFI, RFQ, and RFP processes end-to-end, formulating compelling business cases and competitive commercial proposals.
<br><b>Pipeline Dynamics:</b> Maintain a healthy sales funnel, ensuring at least 30% of the active pipeline is derived from qualified new enterprise prospects.
<br><b>Forecasting Accuracy:</b> Deliver precise weekly pipeline forecasts and market insights to senior leadership during revenue and budget discussions.
<br><br>
Account Management, Renewals & Expansion
<br><br>
<b>Retention Excellence:</b> Serve as the primary executive contact for a portfolio of enterprise accounts, securing timely contract renewals and maintaining industry-leading retention rates.
<br><b>Value-Driven Upselling:</b> Utilize consultative, solution-based selling to identify client operational gaps, pitching expanded offshore delivery center capacity and managed teams.
<br><b>Client Onboarding:</b> Orchestrate the seamless onboarding of at least two new major enterprise clients annually, ensuring an efficient transition to our delivery centers.
<br><b>Account Advocacy:</b> Monitor account health proactively, acting as an internal champion to ensure delivery matches client expectations and SLAs.
<br><br>
Executive Relationship & Stakeholder Management
<br><br>
<b>C-Suite Influence:</b> Build and nurture trusted relationships with senior stakeholders, procurement heads, and IT leaders within KSA enterprise and commercial accounts.
<br><b>Cross-Functional Collaboration:</b> Partner with Solution Architects, Delivery Leads, and Marketing to align Advansys' offshore delivery capabilities with client strategic objectives.
<br><b>Market Intelligence:</b> Monitor and analyze competitor intelligence in the GCC IT staffing and outsourcing landscape to differentiate Advansys’ value proposition effectively.
<br>Requirements
<br><br>
<b>Location:</b> Must be currently based in Saudi Arabia (KSA) with a strong professional network in the region.
<br><br>
<b>Experience:</b> 5+ years of demonstrable success in Enterprise B2B Solution Sales, Account Management, or Client Success within the KSA IT Services or Software industry.
<br><br>
<b>Domain Expertise:</b> Proven track record of selling complex IT professional services, IT outsourcing, or Offshore/Nearshore Delivery Center frameworks.
<br><br>
<b>Commercial Acumen:</b> Exceptional negotiation, contract structuring, and closing skills, with a history of hitting strict revenue quotas.
<br><br>
<b>Education:</b> Bachelor’s degree in Computer Science, Engineering, Business Administration, or a related field.
<br><br>
<b>Tools:</b> Highly proficient in enterprise CRM platforms (e.g., Salesforce, HubSpot) and MS Office Suite for structured reporting.

Strategic Outsourcing Sales Manager (KSA)

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