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it operations manager

Independent food company

<div>Position Overview 
The Assistant Technology Manager supports the Technology Manager in managing IT infrastructure, applications, and digital transformation initiatives. The role ensures reliable technology operations, provides technical expertise, and partners with business units to enhance efficiency, security, and innovation.
Key Responsibilities
<ul><li>IT Operations: Support management of systems, servers, networks, and databases; provide second-level support; monitor performance and resolve issues with vendors.
</li><li>Projects: Assist in system upgrades, cloud migrations, and software rollouts; ensure timely, compliant delivery; maintain technical documentation.
</li><li>Security &amp; Compliance: Enforce IT security policies; monitor logs; support audits and risk assessments.
</li><li>Collaboration: Coordinate with internal teams and external partners; manage IT service contracts; train staff on systems.
</li><li>Innovation: Research emerging technologies; support automation, digital transformation, and business continuity planning.
</li></ul>Qualifications &amp; Skills
<ul><li>Bachelor's in IT, Computer Science, Engineering, or related field.
</li><li>3&ndash;5 years in IT support, systems, or project management; supervisory experience preferred.
</li><li>Knowledge of cloud platforms (AWS, Azure, GCP), databases (SQL, PostgreSQL, MySQL), networking (LAN/WAN, VPN, firewalls), and IT security tools.
</li><li>Familiarity with ERP, POS, CRM, or enterprise systems is a plus.
</li><li>Strong problem-solving, leadership, and communication skills with ability to manage multiple priorities.</li></ul></div>

Assistant Technology Manager

Marriott International

<div>Additional Information 
Job Number25147663 
Job CategoryInformation Technology 
LocationFour Points by Sheraton Riyadh Khaldia, Imam Faisal Bin Turki Street, Riyadh, Saudi Arabia, Saudi Arabia, 11421 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Leads and operates Information Technology (IT) discipline for properties and managed offices in scope. Manages a team of IT resources and is accountable for day-to-day hotel and company office IT operations. Provides support to operations leaders for owner relations and negotiations on IT matters. Once handed over from the direct manager, accountable for new opening/acquisition construction oversight, countdown, and live operation. Executes property internet support. Works with direct manager on vendor management and product development for the assigned market. 

CANDIDATE PROFILE 
Education and Experience
<ul><li>Hotel or Hospitality Management education, awareness of global hospitality technology trends. Experience in assignments at international locations. Back of the house and guest facing operational and technical experience with hospitality management systems. Minimum 3 years in an Associate Supervisory role.</li></ul>
OR 
<ul><li>Bachelor&rsquo;s degree level or equivalent. Minimum 2 years project management experience. Proven negotiation skills.</li></ul> 

CORE WORK ACTIVITIES 
General
<ul><li>Maintains status documentation (goals, scorecard, LPA tracking, etc.) to verify accuracy.</li></ul>
<ul><li>Strives to achieve balanced scorecard and goals by leveraging resources and concepts to achieve desired results.</li></ul>
<ul><li>Monitors assigned company owned and managed offices to verify IT operations are running effectively.</li></ul>
<ul><li>Meets with direct manager to provide updates on IT activities and business plans.</li></ul>
<ul><li>Meets with business point of contact of each property (General Manager, Director of Finance, etc.) or in-person contact at least once every two months to seek feedback and provide effective updates on IT activities and plans. Produces follow-up report, action plans and information distribution.</li></ul>
<ul><li>Assists with the activation of all potential properties within the cluster by building business cases and engaging owners and business partners.</li></ul> 
People
<ul><li>Owns IT vendor relationship for properties in scope.</li></ul>
<ul><li>Participates in the Talent Acquisition process according to company procedures.</li></ul>
<ul><li>Verifies induction program for new associates or associates transferring to new role is effective.</li></ul>
<ul><li>Trains associate(s) to provide backup coverage in the department to cover cluster leader&rsquo;s function during vacation and sick leave.</li></ul>
<ul><li>Performs LPA&rsquo;s on a timely basis and allocates sufficient time, research, and effort to verify the process effectively benefits the development of associates.</li></ul>
<ul><li>Verifies effective communication, training, and execution of all talent development programs and related initiatives.</li></ul>
<ul><li>Develops a personal management style that is intended to bring positive results from Associates.</li></ul>
<ul><li>Builds and maintains positive and effective relations with direct team members.</li></ul> 
Product
<ul><li>Strives to remain informed on the most up to date knowledge regarding vendor activities.</li></ul>
<ul><li>Notifies direct manager to put resources in place to verify owners have sufficient vendor choices in each market/city.</li></ul>
<ul><li>Where assigned, delivers pilot phase early review/completion/recommendation report and relevant documentation.</li></ul>
<ul><li>Where assigned, documents technology pilot scope and objectives with business partners.</li></ul> 
Process
<ul><li>Maintains IT inventory for the assigned properties/offices in cluster.</li></ul>
<ul><li>Manages cluster IT Agreements for assigned properties.</li></ul>
<ul><li>Verifies cluster associates are treated appropriately and in alignment with local operational practices.</li></ul>
<ul><li>Verifies the execution and tracking of rollouts on a timely basis.</li></ul>
<ul><li>Compiles, seeks approval, monitors, and strives to meet operating budgets; manages expenses using tracking and forecasting tools and engages with the accounting team closely.</li></ul>
<ul><li>Verifies resources assigned to IT escalation and tracking processes are effective and meet the service level agreements.</li></ul>
<ul><li>Monitors flow of issue management amongst continent support desk, vendors, and cluster organizations to verify effectiveness.</li></ul>
<ul><li>Implements cluster best practices and suggests enhancements with the intent to benefit the wider IT community.</li></ul>
<ul><li>Implements cluster IT policies and procedures as received by regional IT.</li></ul>
<ul><li>Attends IT Education Calls.</li></ul>
<ul><li>Verifies planning and accomplishment of technology disaster and contingency plan testing for each property and office.</li></ul>
<ul><li>Completes other reasonable duties as requested by leadership.</li></ul> 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

AsstMgr-iT

Qiddiya Investment Company

<div>Qiddiya Investment Company is committed to creating an exceptional entertainment and tourism experience in Saudi Arabia. We are seeking a dynamic and detail-oriented Manager - IT Operational Excellence to lead our IT operational strategies, ensuring alignment with our business objectives and the highest standards of service delivery.
In this role, you will be responsible for driving continuous improvement in IT processes and systems, optimizing operational performance, and fostering a culture of excellence within the IT department.<h3 class="jobSectionHeader">
Responsibilities</h3><ul>
<li>Develop and implement IT operational excellence strategies that align with Qiddiya's vision and goals.</li>
<li>Analyze and enhance IT processes to improve efficiency, effectiveness, and reliability.</li>
<li>Lead initiatives to identify and mitigate risks, ensuring the integrity and availability of IT services.</li>
<li>Collaborate with cross-functional teams to implement best practices and innovative solutions within the IT domain.</li>
<li>Establish KPIs to measure and report on the effectiveness of IT operations and improvements.</li>
<li>Manage vendor relationships and service contracts to ensure optimal service delivery.</li>
<li>Facilitate training and development programs to elevate the technical skills within the IT team.</li>
<li>Prepare and present regular reports on IT operational performance to senior management.</li>
<li>Stay current with industry trends and emerging technologies to inform operational excellence strategies.</li>
</ul>Requirements<ul>
<li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li>
<li>7+ years of experience in IT operations management, preferably in a large-scale organization.</li>
<li>Proven track record in process optimization and operational excellence frameworks.</li>
<li>Strong understanding of IT service management principles (ITIL, COBIT, etc.).</li>
<li>Excellent leadership, communication, and interpersonal skills.</li>
<li>Demonstrated ability to manage complex projects and drive cross-functional collaboration.</li></ul></div>

Manager - IT Operational Excellence (CORS 234)

King Salman International Airport Development Company

<div>
 
 
 Job Summary:
 
 
 
 The
 
 Manager &ndash; IT Operations and Service Desk
 
 is responsible for overseeing the organization&rsquo;s IT operations and ensuring seamless service delivery to end-users. This includes managing the Service Desk team, IT infrastructure support, incident and request management, and ensuring service-level agreements (SLAs) are met. The role involves a balance of strategic leadership, people management, and hands-on technical oversight to support business continuity and user satisfaction.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 1. IT Operations Management:
 
 
 <ul>
 <li>
 Lead and manage daily IT operations including servers, network, end-user computing, and cloud services.
 </li>
 <li>
 Ensure high availability and performance of IT systems and services.
 </li>
 <li>
 Implement and maintain IT operational processes, policies, and documentation in line with ITIL best practices.
 </li>
 <li>
 Oversee monitoring tools to proactively identify and resolve potential issues before they impact users.
 </li>
 <li>
 Ensure effective backup, disaster recovery, and business continuity planning and execution.
 </li>
 </ul>
 
 
 
 
 
 2. Service Desk Management:
 
 
 <ul>
 <li>
 Manage and mentor the Service Desk team to deliver excellent first-line and second-line technical support.
 </li>
 <li>
 Ensure timely resolution of incidents and service requests as per SLAs.
 </li>
 <li>
 Monitor Service Desk metrics, identify trends, and implement improvement initiatives.
 </li>
 <li>
 Establish and refine ticketing system workflows and escalation procedures.
 </li>
 <li>
 Act as an escalation point for complex technical issues.
 </li>
 </ul>
 
 
 
 
 
 3. Team Leadership &amp; Development:
 
 
 <ul>
 <li>
 Provide leadership, coaching, and professional development to IT support staff.
 </li>
 <li>
 Set team goals, conduct performance reviews, and drive a culture of accountability and continuous improvement.
 </li>
 <li>
 Manage staffing levels and scheduling to ensure adequate coverage across operating hours.
 </li>
 </ul>
 
 
 
 
 
 4. Vendor &amp; Asset Management:
 
 
 <ul>
 <li>
 Oversee hardware and software inventory, procurement, and lifecycle management.
 </li>
 <li>
 Manage vendor relationships, contracts, and service-level agreements related to IT operations and support services.
 </li>
 </ul>
 
 
 
 
 
 5. Security &amp; Compliance:
 
 
 <ul>
 <li>
 Ensure IT operational practices comply with organizational security policies and regulatory requirements.
 </li>
 <li>
 Collaborate with Information Security and Compliance teams to support audits and implement corrective actions.
 </li>
 </ul>
 
 
 
 
 
 6. Continuous Improvement &amp; Projects:
 
 
 <ul>
 <li>
 Identify opportunities for automation and operational efficiency.
 </li>
 <li>
 Participate in or lead IT-related projects and initiatives, ensuring timely and cost-effective delivery.
 </li>
 <li>
 Gather feedback from users to improve service delivery and user satisfaction.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.
 </li>
 <li>
 ITIL Foundation Certification (required); ITIL Intermediate or Expert is a plus.
 </li>
 <li>
 Additional certifications (e.g., Microsoft, Cisco, CompTIA, PMP) are an advantage.
 </li>
 <li>
 Minimum 6&ndash;8 years of experience in IT support or operations, with at least 3&ndash;5 years in a leadership or managerial role.
 </li>
 <li>
 Experience managing a 24/7 or global service desk environment is desirable.
 </li>
 <li>
 Proven track record in managing IT infrastructure and service delivery in a mid to large-scale organization.
 </li>
 </ul>
</div>

Manager – IT Operations and Service Desk

Takamol Holding

<div>
 
 Position Overview
 
 
 
 
 Job Description
 
 
 
 The IT Operations Expert will be responsible for managing day-to-day IT Operations. The role requires strong familiarity with IT fields and core/critical systems, using Active Directory, Microsoft 365 portal, SharePoint, Microsoft Exchange, and ManageEngine Endpoint Central for patch management, ensuring smooth business operations and compliance with organizational standards.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Effectively utilize IT management tools (e.g., Jira Service Management, Jira Software, Microsoft 365 Admin Center).
 </li>
 <li>
 Oversee and optimize access management and workflow configurations within Jira Service Management and Jira Software.
 </li>
 <li>
 Point of contact for the SOC team when they report.
 </li>
 <li>
 Point of contact for Patch Management vulnerabilities.
 </li>
 <li>
 Administration of Active Directory security and operations
 </li>
 <li>
 Administration of the Microsoft 365 portal.
 </li>
 <li>
 Administration of MS SharePoint.
 </li>
 <li>
 Administration of MS Exchange.
 </li>
 <li>
 Administration of ManageEngine EndPoint Centerl " Patch Management"
 </li>
 <li>
 Administration of Jira Service Management ( ticketing system).
 </li>
 <li>
 Administration of MDM &ndash; Intune.
 </li>
 <li>
 Manage Office Automation initiatives.
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, or Management Information system, or a similar qualification.
 </li>
 <li>
 5-7 years of experience in IT operations.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Good communication and reporting skills.
 </li>
 <li>
 Accuracy and detail oriented.
 </li>
 </ul>
</div>

IT Operations Expert

INFOSYSTA

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IT Operations Lead

CNTXT

<div>
 
 
 Role Scope:
 
 
 
 The Head of IT leads CNTXT&rsquo;s corporate IT function, ensuring that all technology systems, infrastructure, security, and services support business operations and growth. This role is responsible for IT strategy, governance, operations, vendor management, cybersecurity, and the performance of the IT team. The position requires balancing day-to-day IT operations with long-term planning to maintain CNTXT&rsquo;s position as a cloud-native, SaaS-first organization.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Strategic Leadership
 
 
 <ul>
 <li>
 Define and implement CNTXT&rsquo;s IT strategy aligned with business and digital transformation goals.
 </li>
 <li>
 Develop IT governance frameworks, security standards, and compliance policies.
 </li>
 <li>
 Drive automation and optimization of CNTXT&rsquo;s SaaS portfolio to improve efficiency and reduce costs.
 </li>
 <li>
 Manage IT budgets, ensuring cost-effective procurement and lifecycle management of hardware, software, and SaaS platforms.
 </li>
 </ul>
 
 
 IT Operations &amp; Infrastructure
 
 
 <ul>
 <li>
 Lead IT operations, ensuring reliability of systems, networks, and collaboration tools.
 </li>
 <li>
 Oversee service desk operations, ticketing systems, and SLAs to ensure high-quality IT support.
 </li>
 <li>
 Manage onboarding and offboarding of employees, including account provisioning, hardware enablement, and access management.
 </li>
 <li>
 Supervise IT asset management, covering laptops, devices, licenses, WiFi, printers, and meeting room technologies.
 </li>
 </ul>
 
 
 Cybersecurity &amp; Compliance
 
 
 <ul>
 <li>
 Establish and lead CNTXT&rsquo;s IT security program, including identity and access management, endpoint protection, and incident response.
 </li>
 <li>
 Ensure compliance with Saudi regulations, internal policies, and client security requirements.
 </li>
 <li>
 Lead IT audits and enforce ITIL-based service management practices.
 </li>
 </ul>
 
 
 Team Leadership &amp; Development
 
 
 <ul>
 <li>
 Build, manage, and mentor the IT team (technicians, operators, engineers).
 </li>
 <li>
 Define KPIs, career paths, and training plans for the team.
 </li>
 <li>
 Foster a culture of accountability, innovation, and continuous improvement.
 </li>
 <li>
 Collaborate with leadership and business units to ensure IT delivers measurable value.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Information Technology, or related fields.
 </li>
 <li>
 
 Experience:
 
 10+ years in IT leadership roles, with at least 5 years managing IT strategy, operations, and security.
 </li>
 <li>
 
 Certifications (preferred):
 
 ITIL, CISSP, CISM, Google Cloud, or other cloud-related certifications.
 </li>
 <li>
 
 Technical Knowledge:
 
 </li>
 <li>
 SaaS platforms (Google Workspace, Slack, GitHub, ClickUp, Identity &amp; Access Management)
 </li>
 <li>
 Cloud-native IT environments and automation
 </li>
 <li>
 CI/CD and DevOps practices
 </li>
 <li>
 IT asset management, CMDB, and ticketing systems
 </li>
 <li>
 
 Skills:
 
 Strong leadership, vendor management, budgeting, and strategic planning. Excellent communication skills in English.
 </li>
 </ul>
 
 
 
 
 
 Competencies
 
 
 <ul>
 <li>
 Strategic thinker who can align IT with CNTXT&rsquo;s corporate objectives.
 </li>
 <li>
 Proven ability to lead IT transformations and cloud adoption.
 </li>
 <li>
 Strong problem-solving and decision-making skills.
 </li>
 <li>
 Ability to influence at executive level and manage cross-functional stakeholders.
 </li>
 </ul>
 
 
</div>

Head of Information Technology

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