office administrator

operations coordinator

executive office manager

maintenance coordinator

operations director

it operations manager

2P Perfect Presentation

<div>
 <p>
  We are seeking an experienced Operations Manager with 10+ years of experience in IT operations and managed services. The ideal candidate will be responsible for leading technical operations, ensuring service quality, managing SLAs, and driving continuous improvement across infrastructure and service delivery.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  Lead technical operations and act as the first escalation point.
 </p>
 <p>
  Manage daily operations including Incident, Problem, and Request Management.
 </p>
 <p>
  Monitor infrastructure availability and improve system uptime.
 </p>
 <p>
  Conduct and review Root Cause Analysis (RCA) for operational issues.
 </p>
 <p>
  Manage capacity planning, resource utilization, and performance monitoring.
 </p>
 <p>
  Ensure compliance with ITIL and ISO standards and support audits.
 </p>
 <p>
  Maintain and enhance knowledge base and operational documentation.
 </p>
 <p>
  Collaborate with stakeholders to resolve operational gaps and mitigate risks.
 </p>
 <p>
  Track performance metrics and provide improvement recommendations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; Requirements
  </strong>
 </p>
 <p>
  Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.
 </p>
 <p>
  Minimum 10+ years of experience in IT.
 </p>
 <p>
  Minimum 7+ years of experience in managed services or outsourcing.
 </p>
 <p>
  PMP certification is required.
 </p>
 <p>
  ITIL v4 certification is required.
 </p>
 <p>
  Certifications such as MCSA, Azure Administrator, or CCNA are preferred.
 </p>
 <p>
  Strong experience in ISO 27001 and ISO 20000.
 </p>
 <p>
  Experience in defining IT policies, procedures, and SLAs.
 </p>
 <p>
  Strong leadership, communication, and stakeholder management skills.
 </p>
 <p>
  Fluent in Arabic and English.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Skills
  </strong>
 </p>
 <p>
  IT Operations Management
 </p>
 <p>
  Incident / Problem / Change Management
 </p>
 <p>
  SLA &amp; Service Delivery Management
 </p>
 <p>
  ITIL &amp; ISO Compliance
 </p>
 <p>
  Capacity Planning &amp; Performance Monitoring
 </p>
 <p>
  Root Cause Analysis (RCA)
 </p>
 <p>
  Stakeholder Management
 </p>
 <p>
  Process Improvement
 </p>
</div>


Operations Manager

Qiddiya Investment Company

<div><p>Qiddiya Investment Company (QIC) is developing one of the region&rsquo;s most extensive and diverse asset portfolios, spanning residential communities, hospitality, retail, entertainment, sports, education, healthcare, and staff accommodation. Within this ecosystem, the Staff Accommodation portfolio plays a critical role in supporting Qiddiya&rsquo;s workforce and includes integrated residential, retail, leisure, and F&amp;B facilities. As the portfolio is expected to expand to approximately <b>13,000 residential units by 2030</b>, robust and scalable facilities management leadership is crucial to ensure safe, efficient, compliant, and high‑quality living environments.</p><p></p><p><b><br>
The IT Manager &ndash; Staff Accommodation</b> is responsible for <b>end‑to‑end IT operational readiness, governance, and performance</b> across the Staff Accommodation portfolio, ensuring reliable, secure, and resident‑centric digital services throughout mobilisation, launch, and steady‑state operations.</p><p>
The role acts as the<b> client‑side owner and integrator</b> of all IT and digital systems supporting staff accommodation, ensuring alignment with <b>QIC enterprise IT architecture, cybersecurity standards, and governance frameworks</b>, while enabling a seamless digital experience for residents and operational teams.</p><p>
Working in close coordination with QIC Corporate IT, Facilities Management, Security, and service partners, the IT Manager ensures that technology is <b>operationally resilient, compliant, scalable, and fit for purpose</b> in a 24/7 residential environment.</p><p></p><p><b>
Key Responsibilities
</b></p><p></p><p><b>1. Digital Infrastructure Readiness &amp; Mobilisation</b></p><ul><li>
Lead and coordinate IT operational readiness for staff accommodation assets across mobilisation, handover, and phased occupancy.</li><li>
Ensure digital infrastructure is fully commissioned, tested, and ready for day‑one operations, including networks, systems, and end‑user services.</li><li>
Align IT readiness plans with construction handovers, FM mobilisation, and resident onboarding schedules.</li></ul><p><b>
2. Network, Connectivity &amp; Systems Integration</b></p><ul><li>
Ensure network reliability, availability, and resilience across all accommodation buildings and communal facilities.</li><li>
Oversee Wi‑Fi coverage, performance, and user experience, ensuring full coverage, capacity, and service continuity in residential and common areas.</li><li>
Ensure full integration and operational alignment of:
</li><li><ul><li>Access control systems</li><li>
CCTV and security platforms</li><li>
IoT‑enabled FM devices and smart systems</li></ul></li><li>
Confirm all systems comply with QIC IT architecture, cybersecurity standards, and data protection requirements.</li></ul><p><b>
3. IT Governance, Security &amp; Compliance</b></p><ul><li>
Enforce IT governance across staff accommodation operations, ensuring strict adherence to:
</li><li><ul><li>QIC group IT policies and standards</li><li>
Cybersecurity and data protection requirements</li><li>
Device management and access control protocols</li></ul></li><li>
Act as the first line of control to ensure no non‑compliant systems, networks, or applications are introduced into the environment.</li><li>
Coordinate with Corporate IT and Security teams on audits, risk assessments, and incident response.</li></ul><p><b>
4. Technology Performance &amp; Readiness Reporting</b></p><ul><li>
Establish and maintain technology readiness and performance reporting, including:
</li><li><ul><li>Network and system uptime</li><li>
Incident volumes and response times</li><li>
Cybersecurity risks and vulnerabilities</li><li>
Service availability and resilience indicators</li></ul></li><li>
Develop and maintain clear dashboards to provide visibility of IT health, risks, and trends to FM and senior stakeholders.</li><li>
Proactively identify technology risks and escalate issues before they impact residents or operations.</li></ul><p><b>
5. Resident Digital Experience &amp; Enablement</b></p><ul><li>
Elevate the resident digital experience by ensuring seamless and intuitive access to:
</li><li><ul><li>Wi‑Fi and connectivity services</li><li>
Resident mobile applications and portals</li><li>
Digital self‑service tools</li><li>
Integrated helpdesk and service request platforms</li></ul></li><li>
Ensure digital services are reliable, user‑friendly, and aligned with resident expectations in a live‑in environment.</li><li>
Support resident onboarding and communications related to IT services and digital tools.</li></ul><p><b>
6. IT Operations, Helpdesk &amp; Incident Management</b></p><ul><li>
Oversee IT operational support models, including helpdesk integration, incident management, and escalation workflows.</li><li>
Ensure incidents are logged, tracked, resolved, and reported in line with agreed SLAs and governance requirements.</li><li>
Review incident trends and root causes to drive continuous improvement and service stability.</li></ul><p><b>
7. Vendor &amp; Service Provider Management</b></p><ul><li>
Manage and govern IT vendors, system integrators, and service providers supporting staff accommodation.</li><li>
Ensure vendor performance aligns with contractual obligations, SLAs, security requirements, and QIC standards.</li><li>
Support procurement, technical evaluations, and onboarding of IT service partners as required.</li></ul><p><b>
8. Steady‑State Operations &amp; Continuous Improvement</b></p><ul><li>
Maintain stable, secure, and high‑performing IT operations in steady state.</li><li>
Identify opportunities for technology optimisation, resilience improvements, and cost efficiency.</li></ul><p>
Support scalability of digital services to accommodate future phases, increased occupancy, and evolving resident needs.</p><b><br>
Requirements</b><p><b><br>
Qualifications &amp; Competencies
</b></p><p>Bachelor&rsquo;s degree in information technology, Computer Engineering, Information Systems, or relevant experience
</p><p>Demonstrated proficiency in:</p><ul><li>IT operations and service governance
</li><li>Network and systems reliability in live environments
</li><li>Cybersecurity awareness and compliance enforcement
</li><li>Cross‑functional coordination and stakeholder management</li></ul><p>
Experience supporting large‑scale, always‑on, or residential / hospitality environments.
</p><p>Experience managing outsourced IT service providers and vendor SLAs.
</p><p>Exposure to smart buildings, IoT, or FM‑integrated systems is desirable.</p><p>
High level of communication and reporting capability.</p><p>
Strong operational judgement, ownership mindset, and ability to manage technology risk in residential settings.</p><p>
GCC / Saudi experience and working knowledge of local compliance frameworks is a strong advantage.</p><p></p><p><b>
Professional Certifications</b></p><p>
IT service management certification (e.g. ITIL, or equivalent) &ndash; desirable.</p><p>
Network or infrastructure certification (e.g. Cisco, Microsoft, cloud platforms) &ndash; advantageous.</p><p>
Cybersecurity or information security certification (e.g. ISO 27001 awareness, CISSP, CISM) &ndash; desirable.</p><p><i>
(Certifications are preferred but not mandatory and may be substituted by relevant experience.)</i></p><p></p><p><b>
Years of Experience</b></p><p>
8 plus years of experience in IT operations, infrastructure management, or enterprise IT environments.</p><p></p><p><b>
Application closes on 30 April 2026</b></p></div><p></p>

Information Technology Manager - 008 - CDU4

Radisson Hotel Group

<div><b>Company Description</b><p><br>
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.<br>
<br>
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.</p><b><br>
Job Description</b><p><br>
We are currently seeking an <b>Information Technology Assistant Manager </b>to join our vibrant team. At Radisson Collection Residences Riyadh , we are in search of individuals who go beyond the resume &ndash; those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.</p><p>
We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.</p><p>
As an Information Technology Assistant Manager, you bring a cutting-edge blend of innovation, a results-driven approach, and a fervor for advancing technological solutions to our dynamic IT team. Your expertise and dedication will play a pivotal role in steering our technology initiatives to new heights.</p><ul><li>
Oversee the day-to-day IT operations, ensuring timely resolution of technical issues and providing support to hotel staff.</li><li>
Collaborate with the IT Manager to implement and maintain IT systems, including hardware, software, networks, and telecommunication.</li><li>
Monitor system performance, security, and backups to proactively address potential risks and ensure data integrity.</li><li>
Provide training and guidance to hotel employees on IT procedures, software applications, and security best practices.</li><li>
Support the installation, configuration, and maintenance of IT equipment, including computers, printers and peripherals.</li><li>
Troubleshoot network connectivity and internet-related issues to maintain uninterrupted operations.</li><li>
Manage IT inventory, including software licenses, hardware assets, and consumables, ensuring accurate records.</li><li>
Coordinate with external vendors and service providers for IT-related contracts and support.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Expertise in IT systems, hardware, software, and networking.</li><li>
Strong troubleshooting skills with a proactive approach.</li><li>
Excellent communication and interpersonal abilities for clear user support.</li><li>
Customer-centric mindset prioritizing prompt IT assistance.</li><li>
Proven leadership fostering a positive work environment.</li><li>
Adaptable under pressure, handling multiple priorities.</li><li>
Commitment to data security and compliance.</li><li>
Familiarity with hotel applications is advantageous.</li></ul><br>
<b>
Additional Information</b><p><b><br>
Why Join Radisson Hotel Group?</b></p><p><b>
Live the Magic of Hospitality - </b>Be part of a team that creates <b>exceptional experiences and memorable moments</b> every day. Let your <b>Yes I Can!</b> spirit shine as you bring hospitality to life.</p><p><b>
Build a Great Career - </b>No matter your background or experience, we invest in your <b>growth, learning, and career development</b>&mdash;helping you reach your full potential.</p><p><b>
Experience the Team Spirit - </b>Join a workplace that&rsquo;s <b>inclusive, fun, and meaningful</b>. We celebrate diversity, support one another and foster a sense of belonging through our <b>Employee Resource Groups and inclusion initiatives</b>.</p><p><b>
Lead with Your Ambition - </b>Your ideas, passion and drive matter! We empower you to <b>make a difference</b>&mdash;in hospitality, your community and beyond.</p><p><b>
Enjoy Global &amp; Local Perks - </b>No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!</p><p><b>
Enjoy benefits such as</b> - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide<br>
Guaranteed minimum of 30% off for your Friends &amp; Family<br>
Exclusive Discounts on Breakfast, Food &amp; Beverage, Spa and more</p><p><b>
Join us in shaping the future of hospitality!</b> If you&rsquo;re ready to <b>bring your talent, energy, and passion</b>, we&rsquo;d love to hear from you.</p><p><b>
Apply now and let&rsquo;s make every moment matter.</b></p><p>
We welcome applicants from all <b>backgrounds, abilities, and experiences</b>. If you need any adjustments during the application process, please let us know.</p></div>

Information Technology Assistant Manager

Gathern

<div><p><b>JOB PURPOSE:</b><br>
To lead and oversee Gathern&rsquo;s IT operations, infrastructure, and service delivery to ensure secure, reliable, and compliant technology environments.<br>
<br>
<b>ACCOUNTABILITIES:</b></p><br>
<ul><li>
Lead IT operations activities, ensuring secure, stable, and high-performance technology environments across the organization.</li><li>
Oversee identity and access management, MFA enforcement, and Zero Trust controls across Microsoft 365 / Google Workspace and all internal applications.</li><li>
Govern and maintain ISO 27001 and NCA-ECC IT controls, documentation, and evidence to ensure readiness for internal and external audits.</li><li>
Supervise IT team members or external support providers, assigning tasks, monitoring performance, and ensuring timely service delivery.</li><li>
Direct the migration and integration of systems such as Google Workspace to Microsoft 365, ensuring data integrity and minimal downtime.</li><li>
Lead the continuous improvement of IT processes, SOPs, and service-management frameworks (incident, change, request, and asset management).</li><li>
Develop, maintain, and audit the IT asset register, license inventory, and configuration management database (CMDB).</li><li>
Ensure endpoint compliance, encryption, MDM/Intune policies, and patch management across all employee devices.</li><li>
Oversee procurement, vendor onboarding, and contract management while ensuring alignment with security and data-protection requirements.</li><li>
Conduct periodic DR testing, backup validation, and access governance reviews to ensure operational continuity and security.</li><li>
Collaborate with Engineering, Security, and Data teams to align IT operations with risk management, compliance, and business goals.</li><li>
Monitor IT security posture, infrastructure health, and control effectiveness; provide management with regular reports and insights.</li><li>
Coordinate IT-related tasks during ISO audits, penetration tests, and security assessments.</li><li>
Lead user training, onboarding sessions, and awareness programs to promote secure and effective system usage</li></ul><br>
<b>
Requirements</b><br>
<p></p><ul><li>
Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>
Preferred certifications: ISO 27001 Implementer/Auditor, CompTIA Security+, Microsoft 365 Administrator, or Google Workspace Admin.</li><li>
+4 years in IT operations or system administration within a security-regulated environment.</li><li>
Proven experience in supporting or implementing ISO 27001 or NCA-ECC frameworks.</li><li>
Practical knowledge of Zero Trust architecture, IAM, endpoint security, and policy enforcement.</li><li>
Familiarity with procurement and vendor security reviews.</li><li>
Knowledge of Intune, MDM, SSO, VPN, and device-compliance policies.</li><li>
Experience with SIEM/logging tools, backup systems, and patch automation.</li><li>
Understanding of network segmentation, firewalls, and identity-based access.</li></ul></div>

IT Operations Senior Specialist

PepsiCo

<div>Overview:
<div><b>
We Are PepsiCo</b></div><div></div><div><br>
PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes <b>LAY&rsquo;S &reg;️, DORITOS &reg;️, CHEETOS &reg;️, GATORADE &reg;️, PEPSI &reg;️, QUAKER &reg;️</b> and more. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales.</div><div></div><div><br>
Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people.</div><div></div><div><br>
Our employees drive our culture. No two days are the same; we are dynamic and full of passionate teams that embrace new ideas through our collaborative spirit. At PepsiCo, we know that our company can only succeed when our associates and the society we serve flourishes. We are committed to fostering a diverse workforce by creating a collaborative, equitable and inclusive space where everyone, regardless of what we look like, where we come from or who we love, has a voice. At PepsiCo we create a Space to be y( )u.</div><div></div><div><br>
&ldquo;We are an equal opportunity employer and comply with the with the global human rights policies and equality laws in the countries we operate in, we value diversity at our company; it is an essential part of our success. We do not discriminate on the basis of age, pregnancy or marital/civil partnerships, religion or belief, gender, disability and we are Mowaamah -GOLD certified in Saudi.&rdquo;</div><div></div><div><br>
Learn more about our culture and life at PepsiCo: https://stories.pepsicojobs.com/</div><ul><li>
Leads the execution of the global operations model for end-to-end IT support, implementing best practices on support services delivery and covering compliance of service level agreements with extended teams and business end users.</li><li>
Leads the end-to-end IT support and end user experience for all the MENA FOBO based users and leads the executive support.</li><li>
Coordinates and priories the support work, ensuring alignment between all IT service areas (Global and Sector) for a proper resolution on any critical and non-critical incident reported by the user&rsquo;s community. Drives the proper services process follow up and execution ensuring users and service areas are processes compliance.</li><li>
Role is accountable for delivering end user compute, connectivity, servers, and telecom services; for identifying cost reduction opportunities and partners with procurement and finance to realize; for managing the baseline AOP, local contracts, and vendors.; for compliance with PepsiCo&rsquo;s ITSM processes and execution. Role ensures system stability and proactively takes action to prevent incidents, oversees critical incident management when needed</li><li>
Role is responsible to directly manage several vendors and contractors involved in service delivery</li><li>
The scope of this role is to manage the MENA FOBO Market. This market scope is around 100 people are scattered across UAE, Saudi, Lebanon and Egypt</li></ul>
Responsibilities:
<p><b>
IT Operations</b></p><ul><li>
Review daily, weekly and monthly dashboard services. (R).</li><li>
Supports the IT ex com members and ensure that they receive right support from all the service providers in timely manner</li><li>
Prepare and review all Service Level and Operation Metrics and KPI scorecards for service delivery with extended teams (D&amp;D, BRM, CTO, AMS, Tech Mgmt., SP&amp;T) (A).</li><li>
Prepare and share reports to ensure optimal performance and maintain records of service level agreements for business units. (R)</li><li>
Review and provide insights with extended teams to ensure efficient maintenance and compliance to all disaster recovery plans to accomplish control and Risk Management process and procedures. (A).</li><li>
Assist operational and technical staff to check and ensure resolution of all issues to achieve all objectives for stability and service improvement. (R).</li><li>
Business engagement review to determine availability from all market IT services (Applications, Network, Servers, End user devices and facilities (Plants, Mixing centers). (A).</li><li>
Review, complement and maintain all ITOPS processes according ITOPS Gold standards (R).</li></ul><p><b>
Stakeholder&rsquo;s Management</b></p><ul><li>
Manages all the IT support for the ex-com members for MENA FOBO</li><li>
Participate and manage all service desk communication to end users</li><li>
Role acts as the escalation point for all IT operation issues such as delayed incident closure and request fulfilments; measures vendor performance in the BU and actively drives performance issues with vendor management. Role proactively monitors customer satisfaction to ensure services are provided per contract terms and customer expectations; develops and implements plans to improve customer satisfaction including training and capability programs. Role communicates to customers, senior management, stakeholders, and vendors project status, IT operation KPIs, and notifications such as planned outages and critical incidents.</li></ul><p><b>
Asset Management</b></p><ul><li>
Work closely with the Assets Management and extended teams (D&amp;D, BRM, CTO, AMS, Tech Mgmt., SP&amp;T), to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data and reduce license footprint (A).</li></ul><p><b>
IT Controls/Audits Management:</b></p><ul><li>
Role is responsible for ensuring compliance with the IT controls; leads testing, reporting, and monitoring of controls; proactively develops and implements plans for remediation where needed. Role partners and supports audit teams when required.<b>eirut</b></li></ul>
Qualifications:
<ul><li>Bachelor&rsquo;s degree in engineering or computer science</li><li>
2-3 years of experience in customer facing service delivery and operations</li><li>
2-3 Years&rsquo; Experience working on managing day-to-day IT operational incidents requests from the business</li><li>
2-3 years&rsquo; experience in IT service management, process improvement, project management, and/or program development.</li><li>
Should be expert in workplace management software, Office 365 tools &ndash; OneDrive, SharePoint, Outlook</li><li>
Should have good understanding of Active Directory, SCCM</li><li>
Solid hands-on/technical knowledge of core technologies including but not limited to AD, O365, WAN/LAN/Wi-Fi, Core Networking and Server infrastructure, Storage, Cloud Services, Video Conferencing fundamentals and printing.</li><li>
Must have some level of technical knowledge, important to know where to access that information, understand the business and be able to identify the subject matter experts in each area of the business and the IT department.</li><li>
Strong communication and interpersonal skills</li><li>
Stakeholder and vendor management</li><li>
ITIL foundation certified with at least one intermediate certification</li><li>
Extensive background in measurement of IT, services, deliverables, and inputs</li><li>
Training people throughout the organization in the core skills of problem solving and giving them the opportunity to use these skills and share them with other members of their teams will strengthen the value of the organization&rsquo;s problem-solving capabilities.</li><li>
Strong Problem Management Skills. Ability to be able to step back, look at a problem logically, apply intuition and know who must be engaged to resolve the issue.</li><li>
Understand the basics of the technical aspects of problems to serve as the translator between the business and IT.</li><li>
Thorough understanding of ITIL/ITSM processes with deep knowledge of the various ITSM stages including but not limited to Incident management, Problem management, change management, Configuration management, Knowledge management, Availability management, Continuous improvements, Service reporting and KPIs to improve incident resolution and customer service standards.</li><li>
Extensive background in measurement of IT, services, deliverables, and inputs</li><li>
Ability to work and team effectively with IT OPS &amp; extended groups and other management</li></ul></div>

Network Analyst Assistant

Standard Chartered Bank

<p></p><div><div><div><div><div><div><b>Requisition Number: </b>51779
</div></div></div></div><div><div><div><div><b>Job Location: </b>Riyadh, SAU
</div></div></div></div><div><div><div><div><b>Global Grade: </b>Band 6
</div></div></div></div><div><div><div><div><b>Work Type: </b>Office Working
</div></div></div></div><div><div><div><div><b>Employment Type: </b>Permanent
</div></div></div></div><div><div><div><div><b>Posting Start Date: </b>02/04/2026
</div></div></div></div><div><div><div><div><b>Posting End Date: </b>16/04/2026
</div></div></div></div><div><div><div><div><b>:
</b><div><div><div><div><b>Job Summary</b></div>
</div><div><p>
The role of CTM Saudi Arabia is pivotal in ensuring the continuous availability, high performance, and robust security of all applications within the production environment that support our business and operational functions. This position demands comprehensive oversight and maintenance of all local data centres and related infrastructure components, including servers, networking equipment, storage systems, external connectivity gateways, and telephony systems. You will play a crucial role in driving technological initiatives, coordinating with multiple teams to roll out new projects, resolve issues, and uphold infrastructure integrity.</p><p>
Furthermore, you will act as the vital link between business and operational stakeholders and the wider technology ecosystem, facilitating clear communication and strategic alignment. Managing the country-specific technology budget forms a core responsibility, alongside enabling support for critical technology initiatives and risk management. This role requires proactive leadership in technology product implementations, ongoing system enhancements, and prompt resolution of problems and risks, thereby ensuring operational stability and compliance.</p><p>
You will work closely with vendors and external parties to maintain and upgrade local systems and infrastructure, organize and lead service review meetings with key technology stakeholders such as ITSC and PSS, and provide advisories on potential risks with formulated action plans to mitigate them. Leading service improvement initiatives that enhance system performance and stability is integral to the role.</p><p>
As the central point of contact during high severity incidents, you will ensure swift issue resolution, coordinating effectively with ITSC, PSS, and network teams. Comprehensive root cause analyses for such incidents will be executed with follow-through on preventative measures to forestall recurrence. The role also includes reviewing and approving change requests from the business, ensuring each modification is conducted without compromising system stability. Active participation in PSCs, ICS forums, and risk management discussions will be expected to uphold compliance with technology policies and risk guidelines. Additionally, you will facilitate technology and system-related audits, ensuring they are conducted smoothly and to a satisfactory standard.</p></div></div><div><div><div><b>
Key Responsibilities</b></div>
</div><div><p><b>
Strategy and Operations</b></p><ul><li>
Maintain and continuously improve the stability, capacity, and security of local IT systems and infrastructure, with a strong focus on managing obsolescence and implementing modernization strategies.</li><li>
Collaborate closely with application and infrastructure teams to proactively address issues related to instability or outdated technologies.</li><li>
Implement stringent controls over production changes to reduce incidents caused by change errors, enhancing change management governance.</li><li>
Ensure high availability, optimal performance, and airtight security of business-critical applications within the production environment.</li><li>
Oversee comprehensive maintenance of in-country data centres and all associated infrastructure elements including servers, network equipment, storage devices, gateways, and telephony systems.</li><li>
Coordinate with multiple internal teams on new technology rollouts, operational problem resolution, and continuous improvement projects.</li><li>
Represent technology interests and provide leadership presence in various forums, acting as the principal liaison between business operations and technical teams.</li><li>
Engage actively with teams such as TSM, PSS, TechOps, and ITSC for incident management and escalation to ensure prompt problem resolution.</li><li>
Drive root cause analysis efforts for all high severity incidents, ensuring timely implementation of corrective actions.</li><li>
Work to reduce recovery times for critical system incidents, enhancing overall operational resilience.</li><li>
Identify and pursue cloud transformation opportunities to modernize infrastructure and improve scalability and efficiency.</li><li>
Manage service level agreements with business and operational units to guarantee satisfactory service delivery.</li><li>
Respond to and resolve high severity incidents in partnership with cross-functional teams, minimizing business impact.</li><li>
Provide frontline support to in-country users, offering expert advice and practical solutions to operational technology challenges.</li><li>
Assess and approve critical system changes and enhancements, carefully balancing innovation with the need to maintain production stability.</li></ul></div></div><div></div><div><div>
</div><div>Riyadh, Saudi Arabia</div></div><div></div><div><div>
</div><div>Standard Chartered</div></div><div><div><div><b>
Skills and Experience</b></div>
</div><div><p>
This role requires a solid foundation in IT infrastructure and banking systems, ensuring a deep understanding of core technologies and industry-specific requirements. Candidates should demonstrate a strong commitment to managing conduct and risk to uphold the company's standards and regulatory obligations. Effective people management skills are essential to lead teams and foster collaboration effectively.</p><p>
Time management skills are critical to balance multiple ongoing tasks, prioritise effectively, and meet deadlines without compromising quality. Demonstrated capacity for strategic thinking combined with hands-on technical expertise will enable the successful candidate to drive continuous improvements. In addition, the ability to communicate clearly and build strong networks across various organizational levels is imperative for success.</p></div></div><div><div><div><b>
Qualifications</b></div>
</div><div><p>
The ideal candidate will possess between 5 to 7 years of relevant technology experience, with substantial exposure to complex IT environments. Strong verbal and written communication skills in English &amp; Arabic.</p>
<p>
A high degree of analytical capability is required, including the ability to interpret data comprehensively, derive actionable insights, and proactively forecast necessary changes. Experience in managing multiple priorities and demonstrating adaptability to dynamic work environments is vital. A proven track record of accountability and problem-solving in high-pressure situations is expected.</p>
<p>
Additionally, candidates should exhibit sound skills in change management, project management methodologies, and financial oversight, including budgeting competencies. Academic qualifications preferably include a Master&rsquo;s degree in a technology-related field, supplemented by leadership development programs and project management certifications.</p></div></div><div><div><div><b>
About Standard Chartered</b></div>
</div><div><p>
Standard Chartered is a global bank with a proud history spanning more than 170 years and a commitment to making a positive impact for our clients, communities, and colleagues worldwide. Our culture encourages challenge, innovation, and growth, valuing diversity of thought and experience to drive commerce and prosperity.</p><p>
At Standard Chartered, we uphold our purpose to be here for good by fostering an inclusive workplace where every individual is respected and supported to achieve their full potential. Our shared values of integrity, continuous improvement, and collaborative teamwork define how we operate and engage with our clients and each other.</p><p>
Joining our team means becoming a part of a dynamic, forward-thinking environment where your unique talents are celebrated and where you can make meaningful contributions to a responsible and evolving financial institution.</p></div></div><div><div><div><b>
What we offer</b></div>
</div><div><p>
Aligned with our commitment to Fair Pay and employee wellbeing, we offer a comprehensive and competitive package designed to support your overall mental, physical, financial, and social health.</p><ul><li>
Robust core benefits including retirement savings schemes, comprehensive medical coverage, and life insurance, with options for voluntary and flexible benefits tailored to individual needs.</li><li>
Generous time-off provisions inclusive of annual leave, extended parental/maternity leave (up to 20 weeks), sabbaticals (up to 12 months), and dedicated volunteering leave (3 days), along with a minimum combined total of 30 days for annual and public holidays.</li><li>
Flexible working arrangements that allow for a balance between office-based and remote work, supporting diverse work styles and personal circumstances.</li><li>
Proactive wellness resources including access to Unmind, a digital mental health platform, resilience and human skills development programs, global Employee Assistance Programmes, mental health first aiders, and extensive self-help toolkits.</li><li>
An environment committed to continuous professional development through varied learning opportunities, enabling you to reskill, upskill, and advance your career.</li><li>
A genuinely inclusive culture that values diversity and encourages every employee to thrive in an equitable supportive workplace.</li></ul></div></div></div></div></div></div></div></div></div><p></p>

Country Technology Manager (Saudi National)

Projecttech

<div><div><div><div><p><b>Location :</b> Riyadh, Saudi Arabia
<br>
<b>Industry:</b> Financial Services</p>
<p><b>Availability:</b> Immediate</p>
<p><b>Role Overview :
</b></p><p>We are seeking a highly organized <b>Deputy Project Manager</b> to support the planning, execution, and delivery of key banking projects in Riyadh. The ideal candidate will have at least 5 years of experience in project management within the banking or financial services sector, demonstrating strong coordination, risk management, and team support skills.</p>
<p><b>Key Responsibilities</b></p>
<ul><li>Assist the Project Manager in planning, executing, and monitoring banking projects to ensure they are delivered on time, within scope, and within budget.</li>
<li>Coordinate cross-functional teams, including IT, Operations, Finance, and Compliance, to support project objectives.</li>
<li>Track project progress, prepare status reports, and escalate issues as needed to the Project Manager or senior management.</li>
<li>Support resource allocation, risk assessment, and mitigation planning.</li>
<li>Facilitate project meetings, document minutes, and maintain project documentation.</li>
<li>Contribute to process improvement initiatives and the implementation of project management best practices.</li>
<li>Ensure compliance with internal policies and relevant banking regulations throughout the project lifecycle.</li>
</ul><p><b>Required Profile</b></p>
<ul><li>Bachelor&rsquo;s degree in Business Administration, Project Management, Finance, or related field.</li>
<li>5+ years of experience in project management roles, preferably in banking or financial services.</li>
<li>Strong knowledge of project management principles and tools (MS Project, JIRA, Asana, etc.).</li>
<li>Excellent organizational, analytical, and problem-solving skills.</li>
<li>Effective communication and stakeholder management abilities.</li>
<li>PMP, PRINCE2, or Agile certification is a plus.</li>
<li>Familiarity with Saudi banking regulations and operations is advantageous.</li>
</ul></div><div><div><div><div><b>Job Category: </b>Financial Services
</div><div><b>Job Type: </b>Management
</div><div><b>Job Location: </b>Riyadh Saudi Arabia</div></div></div></div></div></div></div><p></p>

Deputy Project Manager (J26-038)

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