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it operations manager

Albawani | البواني

<div>
 
 
 Job Title:
 
 IT Manager
 
 
 
 Role Purpose:
 
 The IT Manager is responsible for leading and managing the company&rsquo;s IT function, ensuring the reliability and stability of IT systems and infrastructure that support daily business operations. The role provides direction to the IT team, coordinates with business departments, and oversees system improvements in line with business needs and objectives.
 
 
 
 Direct Reporting Relationships:
 
 IT Technical Manager.
 
 
 
 Key Activities:
 
 
 
 &bull; Oversee the operation and maintenance of the company&rsquo;s IT systems, including ERP and other business applications.
 
 
 &bull; Guide the team in implementing system updates and enhancements.
 
 
 &bull; Monitor system performance and ensure issues are addressed in a timely manner.
 
 
 &bull; Oversee IT infrastructure, including servers, networks, and end-user devices.
 
 
 &bull; Ensure basic cybersecurity controls, data protection, and backup procedures are in place.
 
 
 &bull; Coordinate with external service providers when required.
 
 
 &bull; Organize and supervise IT support activities across the organization.
 
 
 &bull; Monitor service quality and response times for user support requests.
 
 
 &bull; Oversee IT access and system setup for new employees.
 
 
 &bull; Support IT planning activities in coordination with management.
 
 
 &bull; Prioritize IT initiatives based on business requirements.
 
 
 &bull; Recommend practical system improvements to enhance efficiency and reliability.
 
 
 &bull; Monitor basic IT performance indicators.
 
 
 &bull; Prepare concise IT status reports for management as required.
 
 
 &bull; Maintain oversight of IT assets and software licenses.
 
 
 
 Industry / Domain:
 
 Construction
 
 
 
 Necessary Knowledge and Experience:
 
 
 
 &bull; 8&ndash;12 years of experience in Information Technology.
 
 
 &bull; Previous experience supervising or managing IT teams.
 
 
 &bull; Practical knowledge of business systems, IT infrastructure, and user support.
 
 
 
 Education and Certification Minimum Requirements:
 
 
 
 &bull; Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.
 
 
 &bull; Master&rsquo;s degree (e.g., MBA, M.Sc. IT) is an advantage.
 
 
 
 Job Specific Technical Skills:
 
 
 
 &bull; Team leadership and supervision.
 
 
 &bull; IT operations coordination and prioritization.
 
 
 &bull; Vendor management.
 
 
 &bull; Basic cybersecurity and data protection awareness.
 
 
 &bull; Clear communication and stakeholder coordination.
 
</div>

Information Technology Project Manager

Faena

<div>Company Description 
About Faena
Faena creates cultural epicenters&mdash;living stages where art, design, and warm, attentive hospitality convene to craft a feast for the senses. We are a Cultural Embassy that invites guests to seek the extraordinary, shaping worlds that feel profoundly personal, welcoming, and alive.
&ldquo;At Wadi Safar, we are shaping a new world where art, architecture, and nature live in harmony. Guided by a shared respect for culture and craft, this collaboration with Diriyah Company reflects our belief that beauty can elevate everyday life and inspire a new way of living.&rdquo;
&mdash; Alan Faena 
Job Description 
The Role
As Director of IT, you will lead all technology strategy, operations, and innovation for Faena Wadi Safar. You will ensure that systems, infrastructure, and digital platforms support the pre-opening process and ongoing operations, enabling both world-class guest experiences and efficient business performance.
You will act as a trusted partner to the General Manager, Directors, and stakeholders, embedding technology solutions that are secure, resilient, and aligned with Faena&rsquo;s vision of artistry and precision.
What You Will Create
Technology Strategy &amp; Leadership<ul><li>
Define and implement Faena Wadi Safar&rsquo;s IT strategy, ensuring alignment with operational, guest experience, and business objectives.</li><li>
Drive digital transformation initiatives that enhance operational efficiency and support the luxury service standard.</li><li>
Serve as the strategic IT advisor to ownership and leadership, translating technology capabilities into actionable solutions.</li></ul>
Pre-Opening Readiness<ul><li>
Lead pre-opening technology planning, including hardware, software, network infrastructure, POS systems, and PMS deployment.</li><li>
Collaborate with project teams, vendors, and contractors to ensure systems readiness by opening day.</li><li>
Develop SOPs, user manuals, and training frameworks for staff to ensure smooth adoption of IT systems.</li></ul>
Systems &amp; Infrastructure<ul><li>
Ensure reliable, secure, and scalable IT infrastructure across property systems, networks, and endpoints.</li><li>
Oversee PMS, POS, telecom, BMS integration, cybersecurity, and data management.</li><li>
Monitor system performance, resolve technical issues efficiently, and maintain business continuity plans.</li></ul>
Security &amp; Compliance<ul><li>
Implement IT security protocols and maintain data privacy in line with local and international regulations.</li><li>
Ensure compliance with Saudi cybersecurity laws, data protection requirements, and audit readiness.</li><li>
Establish risk mitigation plans, disaster recovery strategies, and regular system testing.</li></ul>
Team Leadership &amp; Development<ul><li>
Build, lead, and mentor a high-performing IT team with strong technical and service-oriented skills.</li><li>
Foster a culture of innovation, problem-solving, and operational excellence.</li><li>
Support localization and professional development initiatives for Saudi nationals within the IT department.</li></ul>
Collaboration &amp; Innovation<ul><li>
Partner with all departments to identify technology opportunities that enhance guest experiences and operational efficiency.</li><li>
Drive digital initiatives that reflect Faena&rsquo;s brand ethos&mdash;artistry, storytelling, and attention to detail.</li><li>
Evaluate emerging technologies and tools that could elevate hotel operations or guest engagement</li></ul> 
Qualifications 
Who You Are<ul><li>
An experienced IT leader with a track record in luxury hospitality, resorts, or complex mixed-use environments.</li><li>
Skilled in pre-opening IT planning, systems deployment, cybersecurity, and infrastructure management.</li><li>
Strategic thinker with strong problem-solving, communication, and stakeholder management skills.</li><li>
Knowledgeable about Saudi IT regulations, cybersecurity standards, and data privacy laws.</li><li>
Fluent in English; Arabic is an advantage.</li><li>
Passionate about using technology to enable exceptional guest experiences while supporting operational excellence.</li></ul> 
Additional Information 
What&rsquo;s in it for you...<ul><li>
Lots of opportunity to progress and switch it up as part of a global family of brands.</li><li>
Great healthcare, competitive salary, and some nice extra perks across the Ennismore family of brands!</li><li>
Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work</li><li>
The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture</li></ul></div>

Director, Information Technology

Takamol Holding

<div>
 
 The Senior Infrastructure Manager will own the end‑to‑end delivery and reliability of our core infrastructure &ndash; from physical data‑centers and network to cloud hosting, security operations, database platforms, DevOps support, and system administration. The role combines deep technical expertise with strong people‑leadership to drive operational excellence, cost‑efficiency, and innovation across the whole IT stack.
 
 
 
 
 
 
 
 Key Responsibilities Area:
 
 
 
 
 
 
 
 
 Infrastructure &amp; Data‑Center Operations:
 
 
 <ul>
 <li>
 Oversee the design, capacity planning, deployment, and day‑to‑day operation of on‑premises data‑centers and network architecture (routing, switching, firewalls, LAN and WAN).
 </li>
 <li>
 Ensure availability and performance of critical services
 </li>
 <li>
 Establish and manage Backup operation of all systems.
 </li>
 <li>
 Lead the implementation of disaster‑recovery strategies.
 </li>
 </ul>
 
 
 Cloud &amp; Hybrid Hosting:
 
 
 <ul>
 <li>
 Manage the lifecycle of workloads hosted in public clouds (Azure, GCP) and their integration with on‑prem resources
 </li>
 <li>
 Drive cloud‑cost optimization, governance, and security best practices
 </li>
 </ul>
 
 
 Security Operations:
 
 
 <ul>
 <li>
 Partner with the Security team to embed security controls (network segmentation, zero‑trust, encryption, patch management) into every layer of the infrastructure
 </li>
 <li>
 Supervise security monitoring, vulnerability management, and incident response for infrastructure components.
 </li>
 </ul>
 
 
 Database Administration:
 
 
 <ul>
 <li>
 Provide oversight for the design, provisioning, backup/recovery, performance tuning, and patching of SQL and NoSQL databases.
 </li>
 <li>
 Ensure database platforms meet SLA, compliance, and security requirements.
 </li>
 </ul>
 
 
 System Administration (Windows &amp; Linux):
 
 
 <ul>
 <li>
 responsible for server lifecycle, configuration management, patching, and troubleshooting
 </li>
 <li>
 Implement standard operating system baselines, hardening guides, and automation (i.e. PowerShell).
 </li>
 </ul>
 
 
 DevOps Support:
 
 
 <ul>
 <li>
 Work closely with development and CI/CD teams to provide reliable build, test, and deployment environments.
 </li>
 <li>
 Promote containerization (Docker, Kubernetes) and orchestration best practices.
 </li>
 </ul>
 
 
 Team Leadership &amp; Development:
 
 
 <ul>
 <li>
 Manage, coach, and mentor a cross‑functional team of engineers, administrators, and specialists.
 </li>
 <li>
 Conduct performance reviews, career‑path planning, and skills‑gap assessments.
 </li>
 <li>
 Foster a culture of collaboration, automation, and continuous improvement.
 </li>
 </ul>
 
 
 Vendor &amp; Budget Management:
 
 
 <ul>
 <li>
 Negotiate contracts, SLAs, and pricing with hardware, software, and cloud service vendors.
 </li>
 <li>
 Own the infrastructure budget, track spend, and identify cost‑saving opportunities.
 </li>
 </ul>
 
 
 Reporting &amp; Governance:
 
 
 <ul>
 <li>
 Produce regular operational dashboards (availability, incident trends, capacity, cost).
 </li>
 <li>
 Ensure compliance with NCA, DMO, ISO 27001 and other relevant standards.
 </li>
 <li>
 Lead post‑incident reviews and drive root‑cause remediation.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Required Qualifications &amp; Experience:
 
 
 
 
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 B.Sc. in Computer Engineering, Computer Science, or a closely related field.
 </li>
 </ul>
 
 
 Technical Experience:
 
 
 <ul>
 <li>
 10+ years of progressive experience in IT infrastructure.
 </li>
 <li>
 At least 3 years in a managerial/lead role overseeing teams or large‑scale infrastructure projects.
 </li>
 <li>
 Strong knowledge of network design and operation, Data centers, cloud platforms and hybrid cloud architectures.
 </li>
 <li>
 Experience with security operations for infrastructure, database administration, system administration expertise for both Windows Server and Linux.
 </li>
 <li>
 Good understanding of DevOps tooling (CI/CD, containers, Kubernetes, Ansible).
 </li>
 <li>
 Professional certification is a plus.
 </li>
 </ul>
 
 
 Leadership &amp; Soft Skills
 
 
 <ul>
 <li>
 Excellent leadership, coaching, and people‑development abilities.
 </li>
 <li>
 Strong communication skills.
 </li>
 <li>
 Strategic thinker with a data‑driven approach to decision‑making.
 </li>
 </ul>
 
 
</div>

Senior Manager Infrastructure

Nizmara Consulting & Executive Search

<div>
 
 Are you a seasoned IT professional with expertise in managing complex infrastructure and operations in the manufacturing industry? Are you ready to lead the IT strategy and operations for a leading Saudi PIF manufacturing company, driving innovation and excellence across our technology infrastructure?
 
 
 Our client is dedicated to pushing the boundaries of innovation and driving growth in the manufacturing sector. As a rapidly growing company in the Saudi Public Investment Fund, they committed to leveraging technology to optimize the operations, enhance efficiency, and drive value for our stakeholders. This is the most senior role in the infrastructure and operations (I&amp;O) function within IT, accountable for IT I&amp;O throughout the organization. The head of I&amp;O is responsible for the delivery of all IT infrastructure and related IT operations used to enable business capabilities and services across the enterprise.
 
 
 This role reports to CTO and has line management responsibilities for Infrastructure &amp; Cloud Management (cloud first approach), IT Operations, and IT Security, working in collaboration with CFO, CMO, CSO, CHRO and CSCO.
 
 
 The head of I&amp;O brings experience, knowledge, and future vision for transforming the I&amp;O function including its strategy, operating model, product and service offerings and workforce. The role holder is a senior stakeholder in all relationships with externally sourced infrastructure and operations capabilities.
 
 
 
 
 
 
 NOTE: This role is on-site in Riyadh, and we are only considering candidates who can join immediately with no notice period.
 
 
 
 
 
 
 
 RESPONSIBILITIES:
 
 
 
 
 
 <ul>
 <li>
 Sets the mission, vision, and strategy of the I&amp;O organization (infra on cloud) strategy to maximize the success of business and IT enterprise initiatives.
 </li>
 <li>
 Introduces innovative, differentiating infrastructure and operations capabilities that enhance our overall competitive capabilities and enhance employee productivity.
 </li>
 <li>
 Works with the IT senior leadership team on the service portfolio and governance required to prioritize resources, including budget. Works with key stakeholders to measure and prioritize technical debt remediation.
 </li>
 <li>
 Builds successful stakeholder relationships with other IT and business key stakeholders by developing a clear understanding of business needs, acting as a trusted advisor, and ensuring cost-effective delivery of IT services to meet those needs.
 </li>
 <li>
 Creates and aligns an I&amp;O value map by linking targeted business outcomes with the future-state business capabilities required to achieve them.
 </li>
 <li>
 Drives alignment of I&amp;O strategies to the organization&rsquo;s environmental, social and governance goals.
 </li>
 <li>
 Develops and controls the annual I&amp;O budget to ensure that it's consistent with the overall strategic objectives of IT and the enterprise and is within plan. Creates a culture of continuous cost optimization.
 </li>
 <li>
 Defines, develops, and manages a comprehensive and integrated IT Service Management (ITSM) landscape, based on best-practice processes, disciplines, and related toolsets. This includes delivery of a comprehensive IT asset management program.
 </li>
 <li>
 Collaborates with the IT Security Officer to ensure I&amp;O contributes to, embraces, and applies security strategy.
 </li>
 <li>
 Operates a formal governance mechanism to establish and monitor effective controls for the processes and functions performed by I&amp;O teams. Supports periodic reviews by audit teams, compliance teams and other risk-related functions as required.
 </li>
 <li>
 Develops and executes a strategy to improve awareness of the business value that the Infrastructure and Operations function provides, and continuously seeks to ensure alignment to customer needs.
 </li>
 <li>
 Designs and develops a strong and diverse I&amp;O leadership team, together with a reporting structure for the function.
 </li>
 <li>
 Works collaboratively with direct reports to support their career progression, nurture their development and to help them realize their potential.
 </li>
 <li>
 Improves IT resilience by executing strategies that improve reliability, tolerability, and disaster recovery readiness.
 </li>
 <li>
 Keeps track of trends and provides direction on what emerging technologies should be incorporated into I&amp;O products and services to successfully deliver overall IT strategy.
 </li>
 <li>
 Champions I&amp;O involvement in the organization's innovation efforts and encourages experimentation with new solutions to avail business opportunities.
 </li>
 <li>
 Provides strategic direction and oversight for the full life cycle of IT systems, working in close partnership with peers, and identifies where common approaches, solutions, and shared platforms provided by I&amp;O could drive efficiency.
 </li>
 <li>
 Directs the development of an I&amp;O sourcing strategy and provides executive oversight for strategic vendor and partner relationship management.
 </li>
 <li>
 Works with HR and the IT leadership team to develop and execute workforce plans that ensure I&amp;O can supply skilled resources to meet demand.
 </li>
 <li>
 Develops the maturity of I&amp;O to improve efficiency, deliver new innovations and increase collaboration with other IT and business areas (e.g., through Agile, DevOps, platform, and product approaches).
 </li>
 <li>
 Drives the adoption of (and commitment towards) service improvements through a programmatic approach to continuous improvement which also measures impact and shares results.
 </li>
 <li>
 Supports the CTO and Enterprise Architect by implementing infrastructure solutions that align to the enterprise architecture framework and roadmap.
 </li>
 <li>
 Serves on IT planning and policymaking committees; drives the development and adoption of enterprise technology standards, governance processes and performance metrics.
 </li>
 <li>
 Continuously evaluates the business value of I&amp;O, including the use of metrics such as Key Performance Indicators, Outcome Driven Metrics and Objectives and Key Results.
 </li>
 <li>
 Collaborates with peer IT Leaders to ensure knowledge and insight can be freely shared.
 </li>
 </ul>
 
 
 
 
 
 REQUIRED SKILLS &amp; QUALIFICATIONS:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or master's degree in computer science, information systems, business administration, related field, or equivalent work experience
 </li>
 <li>
 
 At least 12
 
 or more years of experience in IT or business/industry
 </li>
 <li>
 
 At least 5
 
 or more years of leadership responsibilities, including strategy, budgeting, and staffing
 </li>
 <li>
 Exceptional leadership skills, with the ability to develop and communicate an I&amp;O vision that inspires and motivates staff and aligns with the IT and business strategy
 </li>
 <li>
 Effective influencing and negotiation skills in complex environments where resources required for success may not be in direct control of this role
 </li>
 <li>
 Evangelizing and implementing transformational initiatives where the target state included agile, DevOps, SRE, cloud adoption at scale.
 </li>
 <li>
 Consolidating operations capabilities in large, complex enterprise organizations to deliver improved efficiency, while balancing customer preferences for agility.
 </li>
 <li>
 Excellent analytical, strategic conceptual thinking, strategic planning, and execution skills
 </li>
 <li>
 Ability to build consensus, make decisions based on many variables, and gain support for major initiatives.
 </li>
 <li>
 Self-starter who self-assesses and solicits feedback from others to improve their performance.
 </li>
 <li>
 Experience developing strategies to leverage fusion teams that embrace business technologists
 </li>
 <li>
 Strong business acumen, including industry, domain-specific knowledge of the enterprise and its business units
 </li>
 <li>
 Delivery of hybrid working excellence to improve customer and user experiences
 </li>
 <li>
 Developing staff including coaching, mentoring and performance management.
 </li>
 <li>
 Maximizing effectiveness of nearshore / offshore resource models
 </li>
 <li>
 Building cloud management solutions, including software development, integration, and ongoing engineering aspects.
 </li>
 <li>
 Creating self-service mechanisms to streamline infrastructure provisioning and ongoing management
 </li>
 <li>
 Applying AI / ML to solve large data challenges and / or to enhance the customer experience
 </li>
 <li>
 Budget planning and financial management, preferably with showback and/or chargeback models
 </li>
 <li>
 Supporting the shift from Capex to Opex with processes - e.g., those to comprehensively manage and optimize cloud costs in a collaborative fashion.
 </li>
 <li>
 Deep understanding of current and emerging I&amp;O technologies and practices, and how other enterprises are employing them
 </li>
 <li>
 Applying I&amp;O capabilities to achieve regulatory or statutory compliance requirements.
 </li>
 <li>
 Establishing and improving DevOps, as well as other working practices (e.g., ITIL).
 </li>
 <li>
 Demonstrated ability to develop and execute a strategic staffing plan that ensures the right people are in the right roles at the right time, and employees are highly engaged and satisfied
 </li>
 <li>
 Leading cloud adoption (at scale), including establishing governance mechanisms, delivering migration projects and modifying I&amp;O&rsquo;s target operating model.
 </li>
 <li>
 Developing governance practices to track and measure the quality of services, and maintain service improvement plans.
 </li>
 <li>
 Third-party management, working closely with sourcing and vendor managers.
 </li>
 </ul>
 
 
 
 
 
 BENEFITS:
 
 
 
 Competitive salary; Car Allowance; Eduction fee support for children; Private medical cover; Maternity/paternity; Annual leave; Cycle to work Scheme; Discounted gym membership.
 
</div>

IT Infrastructure & Operations Director (Saudi Citizens)

TAWANTECH

<div>The Service Desk role provides on-site operational support within the Technology Operations team. The role is responsible for enforcing end-to-end ticket logging and management through the ITSM system, ensuring accurate tracking, proper documentation, and full compliance with defined SLAs and KPIs, while adhering to all cybersecurity and regulatory requirements.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul>
<li>Lead day-to-day Service Desk operations within Technology Operations.
</li><li>Oversee and ensure proper logging, tracking, and management of all incidents, service requests, and problems via ITSM.
</li><li>Monitor ticket progress and ensure timely resolution in line with SLAs.
</li><li>Ensure proper ticket closure with complete documentation and resolution details.
</li><li>Act as an escalation point for complex or critical incidents.
</li><li>Coordinate with internal technical and business teams to ensure efficient issue resolution.
</li><li>Monitor service desk performance and ensure KPI compliance.
</li><li>Prepare and review operational, service-level, and management reports.
</li><li>Support audits, assessments, and regulatory reviews when required.
</li></ul>Requirements<ul>
<li>
Strong understanding of ITSM processes (Incident, Request, and Problem Management).
</li><li>Solid experience in Technology Operations Service Desk environments.
</li><li>Proven experience working with SLA and KPI frameworks.
</li><li>Strong reporting, documentation, and analytical skills.
</li><li>Excellent communication and stakeholder management skills.
</li><li>Previous experience in banking or financial services environments.
</li><li>PMP and ITIL certifications are required.
</li><li>Ability to work across teams objectively without operational bias.
</li><li>High attention to detail and problem-solving mindset.
</li></ul><h3 class="jobSectionHeader">Qualifications &amp; Experience</h3><ul><li><ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.
</li><li>Minimum 6&ndash;8 years of experience in Service Desk or IT Operations roles.
</li><li>Proven senior-level experience in a banking or regulated financial environment.</li></ul></li></ul></div>

Service Desk

JASARA PMC

JASARA PMC is looking for a dynamic and detail-oriented System Analyst / Junior Project Manager (IT) to join our innovative team. In this role, you will be responsible for supporting project management activities and analyzing system requirements to ensure seamless IT operations within our projects. By assisting in the implementation of IT solutions, you will contribute to enhancing our project management processes and delivery.
 At JASARA PMC, we are committed to fostering growth and excellence in our teams. As a System Analyst / Junior Project Manager, you will have the opportunity to collaborate with experienced professionals and develop your skills in a fast-paced, supportive environment.
 
Key Responsibilities: 
<ul>
<li>Assist in the planning, execution, and monitoring of IT projects.</li>
<li>Gather and analyze system requirements and provide recommendations for improvements.</li>
<li>Collaborate with cross-functional teams to ensure IT solutions are effectively integrated into projects.</li>
<li>Support the preparation and maintenance of project documentation, including project plans, schedules, and reports.</li>
<li>Participate in project meetings, capturing essential information and follow-up actions.</li>
<li>Help identify and troubleshoot system issues, collaborating with technical teams for resolution.</li>
<li>Conduct user training and support to ensure smooth adoption of IT systems.</li>
<li>Stay updated with emerging IT trends and technologies to inform project strategies.</li>
</ul>
Requirements: 
<ul>
<li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li>
<li>1-5 years of experience in IT project management or systems analysis.</li>
<li>Understanding of project management methodologies</li>
<li>Proficient in documenting system requirements and analyzing data.</li>
<li>Strong communication and interpersonal skills.</li>
<li>Ability to work collaboratively in a team environment.</li>
<li>Problem-solving mindset and attention to detail.</li>
<li>Familiarity with project management tools and software is a plus.</li>
<li>Willingness to learn and grow within the role.</li>
</ul>

System Analyst / Junior Project Manager (IT)

Qiddiya Investment Company

<div>Qiddiya Investment Company is at the forefront of developing transformative recreational and entertainment experiences in Saudi Arabia. We are currently seeking a dedicated Manager - Help Desk to lead our customer support operations. In this role, you will be responsible for ensuring exceptional service delivery and responsiveness to our internal stakeholders' IT-related issues.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul>
<li>Oversee the daily operations of the Help Desk, managing support requests, and ensuring timely resolution of issues.</li>
<li>Develop, implement, and maintain Help Desk policies and procedures to enhance operational efficiency.</li>
<li>Train, mentor, and lead a team of support technicians to foster a customer-centric approach and improve their technical skills.</li>
<li>Monitor Help Desk performance metrics, such as response times and customer satisfaction, and implement improvements as necessary.</li>
<li>Act as a point of escalation for complex technical issues, providing solutions and facilitating communication with relevant IT departments.</li>
<li>Coordinate with other IT teams to ensure integrated support and effective resolution of service interruptions.</li>
<li>Manage vendor relationships related to Help Desk tools and technologies, ensuring they meet operational needs.</li>
<li>Compile and present regular reports to management on Help Desk performance and areas for improvement.</li>
<li>Stay updated on emerging IT trends and methodologies to continuously enhance Help Desk operations.</li>
</ul>Requirements<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>5+ years of experience in IT support, with at least 3 years in a management or supervisory role.</li>
<li>Strong understanding of IT service management principles and best practices.</li>
<li>Proficient in Help Desk software and ticketing systems.</li>
<li>Excellent leadership and team-building skills with the ability to motivate and develop staff.</li>
<li>Exceptional communication and interpersonal skills for effective stakeholder engagement.</li>
<li>Strong analytical and problem-solving abilities with a service-oriented mindset.</li>
<li>Ability to work effectively under pressure and manage multiple priorities.</li>
</ul>Benefits
Comprehensive benefits package</div>

Manager - Help Desk

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