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it operations manager

TAWANTECH

<div><h3 class="jobSectionHeader">About the Role</h3>
We&rsquo;re looking for an experienced Incident Manager to lead and manage Tier 1 and Tier 2 IT operations, ensuring timely incident detection, escalation, and resolution across core banking and financial systems. This role ensures minimal disruption, quick recovery, and a culture of proactive service management.<h3 class="jobSectionHeader">
Key Responsibilities</h3><h3 class="jobSectionHeader">
 Incident Management
</h3><ul><li>Lead the end-to-end incident management process to ensure fast response and business continuity.
</li><li>Coordinate with technical, business, and vendor teams during critical incidents.
</li><li>Conduct root cause analysis (RCA) and ensure preventive measures are implemented.
</li><li>Communicate incident status, impact, and resolution progress to stakeholders.
</li>Track SLAs and KPIs to ensure compliance with service standards.
<li> </li></ul><h3 class="jobSectionHeader">Tier 1 Support (First Line of Defense)
</h3><ul><li>Serve as the initial point of contact for all IT service disruptions and requests.
</li><li>Perform basic troubleshooting (system checks, log review, user issue validation).
</li><li>Record and classify incidents accurately in the ITSM system.
</li><li>Escalate unresolved issues to Tier 2 teams with full incident context.
</li><li>Monitor alerts from monitoring tools (e.g., Dynatrace, SCOM, Splunk) and take initial action.
</li></ul><ul><li>&#65039; Tier 2 Support (Advanced Troubleshooting)
</li></ul><ul><li>Handle escalated incidents requiring deeper technical investigation.
</li><li>Perform system diagnostics, configuration reviews, and recovery actions.
</li><li>Collaborate closely with application, infrastructure, and network teams.
</li><li>Provide temporary workarounds and coordinate permanent fixes.
</li><li>Support post-incident reviews to identify service gaps and improvement areas.
</li></ul><h3 class="jobSectionHeader">Requirements</h3><ul>
<li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.
</li><li>10+ years of experience in IT incident management or IT operations.
</li><li>Experience leading Tier 1 &amp; Tier 2 teams in large-scale IT environments.
</li><li>Strong background in banking or financial services technology operations.
</li><li>Solid understanding of ITIL v4 and ITSM frameworks.
</li><li>Hands-on experience with CA Service Desk, OpenText SMAX, or similar tools.
</li><li>Strong communication, analytical, and leadership skills.
</li></ul><h3 class="jobSectionHeader">Preferred Qualifications</h3><ul>
<li>ITIL certification or equivalent.
</li><li>Experience in automation, release management, and root cause analysis.
</li><li>Familiarity with ServiceNow, Jira, or other incident management platforms.</li></ul></div>

Incident Manager

Takamol Holding

<div>
 
 The IT Operations Expert will be responsible for managing day-to-day IT Operations. The role requires strong familiarity with IT fields and core/critical systems, using Active Directory, Microsoft 365 portal, SharePoint, Microsoft Exchange, and ManageEngine Endpoint Central for patch management, ensuring smooth business operations and compliance with organizational standards.
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Effectively utilize IT management tools (e.g., Jira Service Management, Jira Software, Microsoft 365 Admin Center).
 </li>
 <li>
 Oversee and optimize access management and workflow configurations within Jira Service Management and Jira Software.
 </li>
 <li>
 Point of contact for the SOC team when they report.
 </li>
 <li>
 Point of contact for Patch Management vulnerabilities.
 </li>
 <li>
 Administration of Active Directory security and operations
 </li>
 <li>
 Administration of the Microsoft 365 portal.
 </li>
 <li>
 Administration of MS SharePoint.
 </li>
 <li>
 Administration of MS Exchange.
 </li>
 <li>
 Administration of ManageEngine EndPoint Centerl " Patch Management"
 </li>
 <li>
 Administration of Jira Service Management ( ticketing system).
 </li>
 <li>
 Administration of MDM &ndash; Intune.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, or Management Information system, or a similar qualification.
 </li>
 <li>
 5-7 years of experience in IT operations.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Good communication and reporting skills.
 </li>
 <li>
 Accuracy and detail-oriented.
 </li>
 </ul>
 
 
</div>

IT Operations Expert

Confidential Government

<div>
 
 A leading
 
 semi-governmental organization
 
 is seeking a motivated and detail-oriented
 
 Information Technology Infrastructure Manager
 
 to develop and implement a strategic plan for IT and digital transformation, aligning with the organization's direction.
 
 
 
 
 
 
 Roles and Responsibilities:
 
 
 <ul>
 <li>
 Contribute to the implementation of the IT Department&rsquo;s operational plan.
 </li>
 <li>
 Execute network design, testing, and update processes, as well as maintain IT equipment and support systems.
 </li>
 <li>
 Provide technical support to users and respond to inquiries efficiently and effectively in line with the Service Level Agreement (SLA).
 </li>
 <li>
 Troubleshoot and resolve hardware, software, and connectivity problems.
 </li>
 <li>
 Assist in onboarding new employees and provide training on IT systems and applications.
 </li>
 <li>
 Install, configure, and maintain Windows Server operating systems and associated services.
 </li>
 <li>
 Manage Active Directory, including user account creation and Group Policy management.
 </li>
 <li>
 Provide support for enterprise applications, troubleshooting issues, and ensuring optimal performance.
 </li>
 <li>
 Participate in the implementation of IT Service Management projects.
 </li>
 <li>
 Contribute to achieving quality objectives and continuous performance improvement.
 </li>
 <li>
 Communicate stakeholder-related feedback to the relevant departments.
 </li>
 <li>
 Support the development, documentation, and dissemination of organizational knowledge.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 6-8 YoE in the same field.
 </li>
 <li>
 Bachelor&rsquo;s degree in Information Technology or a related field.
 </li>
 </ul>
 
 
 Professional Certifications:
 
 
 <ul>
 <li>
 CCNA
 </li>
 <li>
 ITIL v4
 </li>
 <li>
 CompTIA Security+
 </li>
 <li>
 CompTIA Network+
 </li>
 <li>
 CompTIA A+
 </li>
 <li>
 Microsoft Certified: Windows Server
 </li>
 <li>
 Additional relevant certifications and training are preferred.
 </li>
 </ul>
 
 
</div>

Information Technology Infrastructure Manager

EMKAN | إمكان

<div>
 
 Job Brief:
 
 
 Would be responsible for designing, implementing, maintaining, and optimizing the organization&rsquo;s core IT infrastructure systems. The role ensures high availability, security, scalability, and performance of infrastructure services in support of business operations. This role involves managing teams, developing infrastructure strategies, and collaborating with various stakeholders to deliver efficient and effective IT services.
 
 
 
 
 
 Job Responsibilities:
 
 <ul>
 <li>
 Designing, implementing, and maintaining infrastructure solutions, including hardware, networking, virtualization, cloud environments, and security systems.
 </li>
 <li>
 Leading and mentoring a team of infrastructure engineers, providing technical guidance, and fostering a collaborative environment.
 </li>
 <li>
 Monitor system performance, identify issues, and implement solutions to improve reliability and performance. Set up alerts and notifications for proactive response.
 </li>
 <li>
 Monitoring and optimizing infrastructure performance, identifying bottlenecks, and implementing solutions to enhance efficiency and reliability.
 </li>
 <li>
 Participates in incident response and post-mortem analysis to ensure continuous system improvement and resilience.
 </li>
 <li>
 Execute system upgrades, patching, and lifecycle management in alignment with change management practices.
 </li>
 <li>
 Conduct root cause analysis of incidents and implement preventive measures.
 </li>
 <li>
 Leading incident response efforts, troubleshooting complex issues, and ensuring timely resolution of infrastructure-related problems.
 </li>
 <li>
 Supports disaster recovery and business continuity plans, minimizing downtime and maintaining operations.
 </li>
 <li>
 Supports Automation Tools &amp; Practices: Applies tools like Ansible, Terraform, to automate infrastructure provisioning, configuration, and management.
 </li>
 <li>
 Cloud &amp; System Implementation: Supports cloud-based and on-premises infrastructure, ensuring optimized performance, scalability, and security.
 </li>
 <li>
 Support Configuration &amp; Patching Management: Uses tools like Ansible, Terraform, to automate infrastructure provisioning, configuration management, and patching.
 </li>
 <li>
 Collaborating with other IT teams, such as development, operations, and security, to ensure seamless integration and support of infrastructure services.
 </li>
 <li>
 Collaborates with development and operations teams to integrate best practices in reliability into the infrastructure operations.
 </li>
 <li>
 Participate in on-call rotations to provide 24/7 support for critical systems
 </li>
 <li>
 Maintaining comprehensive documentation of infrastructure configurations, procedures, and best practices, and sharing knowledge with the team.
 </li>
 </ul>
 
 
 
 
 Qualification and Experience:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, Information Technology, or a related field.
 </li>
 <li>
 Minimum of 6-8 years of Management experience.
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Proven effective management skills.
 </li>
 <li>
 Proficient with Microsoft Office Suite or related software.
 </li>
 <li>
 Strong presentation skills.
 </li>
 </ul>
 
 
</div>

Infrastructure Systems Engineer Associate Manager

Qsas | A PIF Company

<div>
 
 
 JOB PURPOSE:
 
 
 
 
 
 
 The Hands-On Principal IT Operations &amp; Infrastructure Lead is a highly critical, autonomous role responsible for all aspects of direct, expert execution and strategic oversight of the company's entire technology infrastructure and systems. This role requires deep, sustained technical involvement in the day-to-day management, maintenance, security, and optimization of all network, server, cloud, and end-user computing environments.
 
 
 
 
 
 You will personally perform all core operational, administration, and infrastructure tasks. Key functions include performing complex system administration and network operations, designing and maintaining robust infrastructure, ensuring continuous compliance with NCA cyber standards, managing the entire IT budget, and driving infrastructure strategy from the ground up to support organizational objectives
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 
 Core Operations &amp; Execution:
 
 
 
 
 <ul>
 <li>
 Directly execute, plan, and manage the implementation, operation, and maintenance of all IT infrastructure components across all facilities.
 </li>
 <li>
 Lead technical design and planning sessions and actively participate in the deployment and configuration of infrastructure systems (network, server, storage, security) to ensure high availability and performance.
 </li>
 <li>
 Act as the highest escalation point for complex operational and infrastructure issues and personally drive technical root cause analysis and resolution to minimize service disruption.
 </li>
 <li>
 Develop and enforce robust operational procedures and policies, actively ensuring all services and work products delivered by the department meet established quality and compliance standards.
 </li>
 <li>
 Hands-on resource allocation and performance optimization, providing direct guidance and mentorship to team members on technical best practices.
 </li>
 </ul>
 
 
 
 
 System Administration &amp; Infrastructure
 
 
 
 
 <ul>
 <li>
 Maintain, configure, and troubleshoot all core operating systems (e.g., Windows Server, Linux), virtualization platforms, and cloud environments (e.g., Azure, AWS).
 </li>
 <li>
 Directly manage and optimize the enterprise network infrastructure, including firewalls, switches, wireless systems, and VPNs to ensure high security and performance.
 </li>
 <li>
 Actively manage and test the disaster recovery (DR) and business continuity (BC) plans and infrastructure, ensuring data integrity and rapid service restoration in the event of an outage.
 </li>
 <li>
 Proactively monitor system health and capacity, performing hands-on tuning and upgrades to ensure scalability and reliability of the entire infrastructure stack.
 </li>
 </ul>
 
 
 
 
 Incident Management &amp; Compliance:
 
 
 
 
 <ul>
 <li>
 Establish and lead the Incident Management process, personally engaging in incident logging, tracking, and leading the team in identifying and implementing corrective actions to prevent future occurrences.
 </li>
 <li>
 Proactively monitor and optimize overall systems performance and personally ensure continuous compliance with NCA cyber standards and other regulatory requirements.
 </li>
 <li>
 Oversee and technically support the team in providing robust and timely support for all employee hardware, software, and technical process queries, ensuring adherence to established SLAs.
 </li>
 </ul>
 
 
 
 
 QUALIFICATIONS AND EXPERIENCE:
 
 
 
 
 
 Minimum Qualifications
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in computer science, information technology, or a related field.
 </li>
 </ul>
 
 
 
 
 Years &amp; Nature of Experience
 
 
 
 
 <ul>
 <li>
 10 years of progressive experience, with a significant portion in a hands-on System Administrator, Infrastructure, and technical lead role within a complex IT environment.
 </li>
 </ul>
 
 
</div>

Information Technology Operations Manager

Noon-The Social Learning Platform

<div>
 
 Shaping the Next Gen Schools
 
 
 
 We&rsquo;re on a mission to radically change the way students learn. We believe in solving hard problems and play to win&mdash;we measure progress by revenues, students, and learning gains. Our approach? Build high-performing teams, giving them the freedom to dream big and execute boldly.
 
 
 Today, we&rsquo;re building the next generation of schools in Saudi Arabia. We believe every student deserves world-class teachers. And to make it happen, we&rsquo;re reimagining everything about education: from cutting-edge tech to peer learning and physical spaces that spark curiosity.
 
 
 
 Learn more about us:
 
 https://www.noon.edu.sa/
 
 
 <ul>
 <li>
 10+ Years of Impact: Started with a simple idea&mdash;access to the best teachers shouldn&rsquo;t be a luxury, and learning should energize, not drain you.
 </li>
 <li>
 Market Leaders: 14 million students (and counting) use Noon across Middle East, Egypt, and Pakistan to ace high-stakes exams like Qudurat &amp; Tahsili
 </li>
 <li>
 Now: We&rsquo;re laser-focused on reinventing schools in Saudi Arabia. We&rsquo;re accelerating rapidly, well-funded, and profitable.
 </li>
 <li>
 Office: Full-time, Riyadh-based. We&rsquo;ve got a sweet office near the Boulevard, and we&rsquo;d love to have you in it.
 
 
 </li>
 </ul>
 
 
 About the role:
 
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Lead procurement of all IT equipment (TVs, tablets, speakers, cameras, microphones, Windows TVs).
 </li>
 <li>
 Negotiate contracts, secure best pricing, and maintain vendor relationships.
 </li>
 <li>
 Tag and maintain detailed inventory mapping (serial &rarr; room &rarr; campus).
 </li>
 <li>
 Manage warehouse operations and ensure accurate, auditable stock levels.
 </li>
 <li>
 Oversee the delivery logistics of IT assets to schools.
 </li>
 <li>
 Support hardware setup in schools:
 </li>
 <ul>
 <li>
 Install cameras, microphones, speakers, and Windows TVs.
 </li>
 <li>
 Ensure TVs have the latest Windows OS and Chrome installed.
 </li>
 </ul>
 <li>
 Coordinate with Facility and Delivery teams to establish temporary labs for special sessions (e.g., GenAI for MCIT):
 </li>
 <ul>
 <li>
 Prepare TV, speaker, and camera setups.
 </li>
 <li>
 Initialize and update tablets with the latest Noon apps and logins.
 </li>
 </ul>
 <li>
 After each lab or event, ensure all hardware is collected, logged, and returned to inventory.
 
 </li>
 </ul>
 
 
 Requirement:
 
 
 
 
 <ul>
 <li>
 3&ndash;5 yrs experience in IT procurement, operations, or infrastructure setup.
 </li>
 <li>
 Strong negotiation and contract-management skills.
 </li>
 <li>
 Familiarity with hardware installation, tagging, and inventory tools.
 </li>
 <li>
 Excellent organization and documentation discipline.
 </li>
 <li>
 Ability to coordinate across multiple campuses and teams.
 
 
 </li>
 </ul>
 
 Additional Responsibilities:
 
 
 
 <ul>
 <li>
 Hardware installation in schools (cameras, speakers, mics, Windows TVs).
 </li>
 <li>
 Ensure all devices run latest Windows and Chrome.
 </li>
 <li>
 Set up and maintain temporary labs in partnership with Facility + Delivery teams.
 </li>
 <li>
 Track and return all assets to inventory after events.
 
 
 </li>
 </ul>
 
 Why work at Noon?
 
 
 
 <ul>
 <li>
 Solving the Biggest Problem in Education: We&rsquo;re addressing the most important and challenging issue in the sector&mdash;scaling star teachers and making learning fun.
 </li>
 <li>
 Innovation at a Global Scale: Noon leads in edtech innovation; we are not a copycat. We pioneer new ways to deliver world-class education.
 </li>
 <li>
 Solid Financial Footing: We have turned profitable and we&rsquo;re well-funded.
 </li>
 <li>
 International Exposure: Join a dynamic, internationally diverse team that encourages personal development.
 </li>
 <li>
 Mission &amp; Values Driven: We aim to provide equitable access to world-class education.
 
 
 </li>
 </ul>
 If you are excited about shaping the future of education in Saudi and think you are the right fit for this opportunity, apply through the job link We look forward to reviewing your application and exploring how you can contribute to Noon&rsquo;s mission!
 
 
 Noon Academy is the leading edtech platform in the Middle East, with over 14 million students and teachers using our app to learn, teach, and collaborate. We have recently raised $41 million in Series B funding to expand our reach and impact in the region and beyond. We are on a mission to transform the physical classroom experience by introducing our highly engaging social, group-based learning and AI to make learning fun and improve learning efficacy. Our ultimate goal is to provide access to the best teachers to every student even if that teacher is only available virtually. We believe we can do this if we blend AI, peer-to-peer learning, and a carefully designed physical space.
</div>

IT Operations Engineer (Procurement & Hardware Deployment)

HCLTech

<div>
 
 
 Role Summary:
 
 
 
 Own L3-level operations for Capacity Management within a highly regulated banking estate, ensuring availability, performance, security, audit readiness, and rapid recovery as per RTO/RPO.
 
 
 **Key Responsibilities:**
 
 
 - Provide L3-level support for Capacity Management in a mission-critical banking environment.
 
 
 - Ensure compliance with PCI DSS, SWIFT, and local banking regulator requirements.
 
 
 - Operate under ITIL processes (Incident/Change/Problem/Knowledge).
 
 
 - Maintain high availability, performance, and security; participate in DR/BCP drills.
 
 
 - Design/architect, capacity plan, and optimize Capacity Management for large-scale banking workloads.
 
 
 - Lead major incidents/war rooms; guide L1/L2; produce post-incident reports for auditors.
 
 
 - Define standards, golden configurations, and automation (scripts/Infra-as-Code) to reduce toil.
 
 
 - Roadmap planning, version upgrades, performance baselining, and DR strategy ownership.
 
 
 **Required Tools &amp; Technologies:**
 
 
 - ITSM (ServiceNow/BMC), monitoring (Grafana/Prometheus), vendor admin tools
 
 
 
 
 
 
 Relevant Certifications:
 
 
 
 - ITIL Foundation
 
 
 
 
 
 
 Experience Requirements:
 
 
 
 - 5+ years in architecture, performance engineering, and major incident leadership.
 
 
 
 
 
 
 Soft Skills &amp; Banking Behaviors:
 
 
 
 - Clear communication with operations, security, audit, and business stakeholders.
 
 
 - Evidence-driven troubleshooting; strong documentation and runbook hygiene.
 
 
 - Ownership mindset with 24x7 support readiness and on-call rotation participation.
 
 
 
</div>

Capacity Manager

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