ceo office manager

delivery & operations senior manager Jobs in Riyadh

delivery & operations senior manager

executive - operations

operations lead

operations manager

it operations manager

EMKAN | إمكان

<div>
 
 Job Brief:
 
 
 The Application Support Associate Manager is responsible for managing the performance, maintenance, and support of all core business applications across Emkan&rsquo;s ecosystem. The role ensures high availability, efficiency, and continuous improvement of systems used by internal users, customers, and partners. The manager leads a team that provides Level 1&ndash;3 support, coordinates with vendors, and ensures timely resolution of incidents and service requests while maintaining compliance with service-level agreements (SLAs) and regulatory standards.
 
 
 
 
 
 
 
 
 Responsibilities:
 
 <ul>
 <li>
 Oversee day-to-day operations and support for all business-critical applications, including digital lending platforms, CRM, ERP, and integrations.
 </li>
 <li>
 Manage incident, problem, and change management processes in alignment with Emkan&rsquo;s Service Delivery Management.
 </li>
 <li>
 Serve as the primary escalation point for application issues affecting end-users and business continuity.
 </li>
 <li>
 Define, monitor, and report on SLAs, KPIs, and service performance metrics.
 </li>
 <li>
 Ensure timely resolution of incidents and service requests through root cause analysis and preventive action.
 </li>
 <li>
 Maintain a knowledge base for common application issues and resolutions.
 </li>
 <li>
 Implement and maintain application performance monitoring tools.
 </li>
 <li>
 Proactively identify and resolve performance bottlenecks.
 </li>
 <li>
 Ensure security, data integrity, and compliance of supported applications.
 </li>
 <li>
 Lead, mentor, and develop a team of application support specialists and analysts.
 </li>
 <li>
 Allocate resources effectively to meet business needs and shift coverage.
 </li>
 <li>
 Promote a culture of customer service, accountability, and continuous improvement.
 </li>
 <li>
 Ensure application support activities comply with internal policies and external regulations (e.g., SAMA, ISO, NCA).
 </li>
 <li>
 Participate in audits, business continuity planning, and disaster recovery testing.
 </li>
 <li>
 Maintain logs, reports, and documentation as per IT governance requirements.
 </li>
 <li>
 Collaborate with cross-functional teams, including development, operations, and security teams.
 </li>
 <li>
 Act as a bridge between technical teams and management to ensure effective communication.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualification and Experience:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in IT or Business Administration or any related discipline.
 </li>
 <li>
 6 &ndash; 8 years of relevant experience in IT Banking Operations and especially in IT the development and implementation of IT applications.
 </li>
 <li>
 Strong understanding and working knowledge of application development and support for Core banking applications and mainframe environment.
 </li>
 <li>
 Ability to work in a highly dynamic environment with a strong focus on maintaining the uptime of all running applications.
 </li>
 <li>
 Deep understanding of banking applications environment is a must.
 </li>
 </ul>
 
 
</div>

Application Support Associate Manager

Amazon

<div>
 
 Description
 
 
 
 IT Manager
 
 
 We are Amazon; we pioneer.
 
 
 Since opening in 1995, we&rsquo;ve been pushing the boundaries of possible further and further. We&rsquo;re also working to become Earth&rsquo;s most customer-centric company.
 
 
 We&rsquo;re seeking a driven IT Manager to join our Fulfillment &amp; Operations IT team, who keep our busy Fulfillment Centers running. These facilities are 24/7 production environments, where we handle and coordinate our huge, fast-moving inventory of products. You and your team will keep our Fulfillment Center running smoothly, by resolving complex hardware, software, server and infrastructure issues.
 
 
 Your responsibilities: As you keep an eye on your Fulfillment Center&rsquo;s IT infrastructure, the extent of your duties will include but not be limited to:
 
 
 Ensuring that IT maintenance work and troubleshooting is carried out to a high standard and follows all Amazon polices and guidelines, specifically IT and Health &amp; Safety. Leading the coordination of trouble tickets and change management to strict Service Level Agreements (SLAs),
 
 
 You&rsquo;re confident in your IT project management skills: you can coordinate and watch over your team&rsquo;s projects as they support technical task execution. You&rsquo;ll also ensure everyone in your team takes real IT Ownership, ensuring effective reporting while working towards efficient, internal customer satisfaction,
 
 
 You&rsquo;ll be responsible for the development and management of the IT budget, through its lifecycle and encourage, support and facilitate IT skill development of Fulfillment Center staff,
 
 
 You&rsquo;ll lead people, hours and shifts: this will include staff and team scheduling,
 
 
 Inspire continuous improvement of all IT team processes and initiatives: you&rsquo;ll get behind our Fulfillment department continually driving operational excellence
 
 
 A day in the life
 
 
 
 Preferred Qualifications
 
 
 
 A Master&rsquo;s degree in a relevant discipline is a nice-to-have,
 
 
 An understanding of core internet technologies, including DHCP, DNS, mail transport, TCP/IP and network file systems,
 
 
 CISCO experience and certifications,
 
 
 Certifications in Unix/Linux System support and/or Microsoft Windows system support,
 
 
 Telecom knowledge, including VOIP / SIP as well as mobile technologies,
 
 
 Previous help desk / technical support experience and/or previous Service Delivery and Service Level Management experience,
 
 
 ITIL and Prince2 certifications would be advantageous,
 
 
 You&rsquo;re willing and able to develop the skills needed to support specific Fulfillment Center Automated Systems,
 
 
 Experience in procurement, inventory and asset management of IT equipment, as well as the overall IT lifecycle,
 
 
 We&rsquo;re looking forward to receiving your application, preferably in English. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Amazon takes data protection seriously and respects EU and local data protection laws. Unless you express otherwise, by submitting your CV you authorize the hiring Amazon company to store your personal information in the electronic database maintained by Amazon Corporate LLC. in the USA or one of its affiliates for the purpose of assessing your suitability for this and future job vacancies and to pursue your recruiting process. If at any time you want your personal data to be deleted, you simply need to notify the hiring Amazon company. Amazon will not share your personal information with any third party without your prior consent. As part of your interview process with Amazon you may be asked to authorize the hiring Amazon company to separately verify your application data and personal background through a third party service provider.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience in project management
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Afaq - Warehouse Branch
 
 
 Job ID: A2913098
</div>

IT support Manager (open for Saudi nationals only), OTS

Qiddiya | القدية

<div>
 Qiddiya Investment Company is seeking a strategic and results-driven Manager - Business Applications Operations to lead our business applications team. In this vital role, you will be responsible for overseeing the operational performance of business applications, ensuring they align with our goals and deliver value to the organization.
 
 
 Your leadership will foster innovation, enhance user experience, and ensure that all business applications operate at peak efficiency.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Ensure the continuous availability, performance, and reliability of all critical business applications.
 </li>
 <li>
 Lead, mentor, and manage internal application support teams and external vendors to meet operational SLAs and KPIs.
 </li>
 <li>
 Serve as the escalation point for complex application-related incidents and problems, driving timely resolution.
 </li>
 <li>
 Oversee system upgrades, patches, and enhancements, ensuring thorough testing (UAT) and minimal business disruption.
 </li>
 <li>
 Collaborate with business units to understand operational requirements and align application functionalities accordingly.
 </li>
 <li>
 Ensure business applications are scalable and capable of supporting organizational growth, seasonal peaks, and new service launches.
 </li>
 <li>
 Drive continuous improvement initiatives for business applications to enhance user experience, efficiency, and performance.
 </li>
 <li>
 Establish and maintain application lifecycle management processes, including governance, risk management, and compliance alignment.
 </li>
 <li>
 Monitor application performance metrics and proactively address potential issues.
 </li>
 <li>
 Manage budgets related to business applications operations, including licensing, support agreements, and resource allocation
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Information Technology, or a related field; a Master's degree is preferred
 </li>
 <li>
 5+ years of experience in managing business applications, with at least 2 years in a leadership or supervisory role.
 </li>
 <li>
 Strong understanding of business application operations, lifecycle management, and IT service management practices.
 </li>
 <li>
 ITIL certification
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 Comprehensive benefits package
</div>

Manager - Business Applications Operations

DXC Technology

<div>Job Description:
Key Responsibilities
1. Command Center Operations Oversight<ul><li>
Oversee 24x7 operations of the Enterprise Command Center, ensuring end-to-end visibility of infrastructure, applications, and business transactions.</li><li>
Guide Command Center analysts to perform proactive event triage, correlation, and escalation following established SOPs.</li><li>
Intervene in critical situations to ensure swift containment, escalation, and restoration of services.</li><li>
Solve operational bottlenecks and coordination issues across technical and vendor teams.</li><li>
Ensure effective shift handovers, daily operations reports, and centralized dashboards for management visibility.</li></ul><div></div>
2. Incident &amp; Problem Management (Oversight Role)<ul><li>
Ensure consistent adherence to Incident and Problem Management frameworks across shifts.</li><li>
Oversee the Major Incident process, ensuring rapid engagement of resolver groups and timely communication to stakeholders.</li><li>
Intervene and guide incident managers during crisis events to ensure accurate impact analysis and prioritization.</li><li>
Validate the quality of Root Cause Analyses (RCAs) and confirm implementation of preventive actions.</li><li>
Review and report operational metrics such as MTTA, MTTR, and incident recurrence to leadership.</li></ul><div></div>
3. Change Management (Guidance Role)<ul><li>
Oversee the organizational Change Management process to ensure effective planning, risk assessment, and communication.</li><li>
Chair or support CAB, DCAB, TCAB, Cyber -security CAB meetings to validate change readiness and Command Center visibility.</li><li>
Monitor and report all changes that may affect production services, ensuring synchronization with DR and release calendars.</li><li>
Guide teams to minimize change-related incidents through better testing and communication practices.</li></ul><div></div>
4. IT Asset Management (ITAM) Oversight<ul><li>
Supervise IT Asset Management activities ensuring accuracy, traceability, and compliance throughout the asset lifecycle.</li><li>
Ensure synchronization between ITAM, CMDB, and monitoring systems to maintain an up-to-date operational picture.</li><li>
Oversee and validate license compliance, asset tagging, and configuration baselines for audits and service impact assessments.</li><li>
Report on asset utilization, lifecycle health, and gaps that may affect operational readiness.</li></ul><div></div>
5. Service Level Management<ul><li>
Guide and ensure adherence to Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) across all services.</li><li>
Validate and report monthly service performance, uptime, and restoration metrics to management and stakeholders.</li><li>
Oversee tracking of SLA breaches, identify root causes, and guide service owners toward improvement actions.</li><li>
Ensure proactive monitoring and trending of performance indicators that could lead to potential SLA violations.</li><li>
Support Service Review Meetings with factual reports and recommendations for improvement.</li></ul><div></div>
6. Business Continuity &amp; Disaster Recovery Alignment<ul><li>
Ensure Command Center readiness for Disaster Recovery (DR) and Business Continuity (BCP) exercises.</li><li>
Coordinate DR scheduling and readiness reviews with application, infrastructure, and change teams.</li><li>
Oversee and report the Command Center&rsquo;s participation, ensuring accurate documentation of test results and lessons learned.</li><li>
Intervene during DR execution to ensure Command Center coordination, communication, and recovery validation.</li></ul><div></div>
7. Continuous Improvement &amp; Automation Enablement<ul><li>
Identify and recommend automation, AIops, and monitoring optimization opportunities to improve operational resilience.</li><li>
Guide teams in implementing alert reduction, predictive insights, and workflow automation initiatives.</li><li>
Review Command Center KPIs and report process gaps and efficiency improvements to management.</li><li>
Drive maturity initiatives in collaboration with platform and observability engineering teams.</li></ul><div></div>
8. Leadership, Coaching, and Stakeholder Engagement<ul><li>
Lead and mentor Command Center staff to maintain a disciplined, high-performance operational culture.</li><li>
Oversee shift rosters, ensure skill matrix coverage, and promote cross-domain knowledge sharing.</li><li>
Intervene and guide in real-time operational escalations, ensuring the right experts are engaged.</li><li>
Report key events, incidents, and operational trends to IT leadership and business stakeholders.</li><li>
Act as the Command Center representative in CABs, Incident Review Boards, Service Review Meetings, and DR Steering Committees.</li></ul><div></div>
Skills and Experience
Technical &amp; Process Expertise<ul><li>
Minimum 10 years of experience in IT Operations or Service Management, including 5 years in Command Center leadership.</li><li>
Proven background guiding Incident, Problem, Change, ITAM, and Service Level processes under ITIL frameworks.</li><li>
Experience with enterprise monitoring platforms (Elastic, Dynatrace, OpsBridge, SiteScope, SolarWinds, etc.).</li><li>
Familiarity with ITSM platforms (ServiceNow, Opentext Service Manager), CMDB, and IT Asset Management tools.</li><li>
Strong analytical and communication skills, capable of intervening during crises and reporting objectively to management.</li><li>
Exposure to banking or highly regulated environments preferred.</li></ul><div></div>
Certifications (Preferred)<ul><li>
ITIL v4 Managing Professional</li><li>
ISO 22301 Lead Implementer / Auditor</li><li>
ServiceNow Certified Process Owner</li><li>
Elastic or Dynatrace Certified Professional</li></ul><div></div>
Behavioral Competencies<ul><li>
Strategic Oversight &amp; Analytical Thinking</li><li>
Calm, Structured Crisis Response</li><li>
Objective Reporting &amp; Decision Support</li><li>
Leadership Through Guidance &amp; Mentorship</li><li>
Process Adherence &amp; Intervention Discipline</li><li>
Collaboration Across Teams and Vendors</li><li>
Continuous Improvement Mindset</li></ul>
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.</div>

Command Center and Service Management Lead

HungerStation | هنقرستيشن

<div>
 HungerStation is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 We are seeking a highly experienced Director of IT Operations to lead and optimize our IT infrastructure, service management, and operations across our offices, dark stores, and cloud kitchens. This is a senior leadership role, based at our Riyadh HQ, critical to ensuring seamless IT operations that support our fast-growing business.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Leadership &amp; Team Management: Lead and mentor a team of 10+ IT professionals, including managers, across helpdesk, infrastructure, and security functions. Ensure alignment with HungerStation&rsquo;s objectives and foster a culture of continuous improvement.
 </li>
 <li>
 Infrastructure &amp; IT Operations: Oversee the design, deployment, and management of IT infrastructure, ensuring high availability, minimal downtime, and optimized performance across all locations, including dark stores and cloud kitchens.
 </li>
 <li>
 Helpdesk &amp; Support Services: Manage the IT Helpdesk, ensuring timely resolution of incidents and service requests, and maintain SLAs with a focus on operational excellence.
 </li>
 <li>
 Security &amp; Access Management: Implement and manage IT security policies, access control, and compliance with industry standards. Collaborate with the security team to ensure system protection and incident response.
 </li>
 <li>
 Call Center Solutions: Oversee call center technologies, ensuring seamless integration with business operations and continuous improvement of customer experience.
 </li>
 <li>
 Vendor &amp; Stakeholder Management: Manage relationships with external vendors and collaborate with cross-functional teams to deliver IT solutions that meet business needs.
 </li>
 <li>
 Budgeting &amp; Reporting: Develop and manage the IT operations budget, providing regular performance reports to senior leadership.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field (Master&rsquo;s preferred).
 </li>
 <li>
 8+ years of experience in IT operations and infrastructure, with at least 3-5 years in a leadership role.
 </li>
 <li>
 Proven expertise in managing IT operations across multiple locations and departments
 </li>
 <li>
 Strong knowledge of IT infrastructure, networks, security, and ITIL best practices.
 </li>
 <li>
 Experience with call center solutions and cloud-based infrastructure is a plus.
 </li>
 <li>
 Excellent leadership, communication, and problem-solving skills.
 </li>
 <li>
 Strong organizational and project management abilities.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 <ul>
 <li>
 We offer visa &amp; relocation support globally to our permanent employees.
 </li>
 <li>
 Exchange ideas and meet 2000+ colleagues from different teams within Delivery Hero in our active guilds and through our global tech &amp; product community
 </li>
 <li>
 Develop your skills with your personal educational budget for conferences and external training
 </li>
 <li>
 Access our Linkedin learning platform and participate in our various inhouse training
 </li>
 <li>
 And much more&hellip;
 
 
 </li>
 </ul>
 You&rsquo;ll have the space to learn, grow, and take ownership of your work. We invest in your development, from training or workshops to free language lessons, and we encourage you to take on projects which both interest and challenge you.
</div>

Director of IT Operations

PepsiCo

<div>
 
 Overview
 
 
 
 
 We Are PepsiCo
 
 
 
 PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes
 
 LAY&rsquo;S &reg;️, DORITOS &reg;️, CHEETOS &reg;️, GATORADE &reg;️, PEPSI &reg;️, QUAKER &reg;️
 
 and more. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales.
 
 
 Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people.
 
 
 Our employees drive our culture. No two days are the same; we are dynamic and full of passionate teams that embrace new ideas through our collaborative spirit. At PepsiCo, we know that our company can only succeed when our associates and the society we serve flourishes. We are committed to fostering a diverse workforce by creating a collaborative, equitable and inclusive space where everyone, regardless of what we look like, where we come from or who we love, has a voice. At PepsiCo we create a Space to be y( )u.
 
 
 &ldquo;We are an equal opportunity employer and comply with the with the global human rights policies and equality laws in the countries we operate in, we value diversity at our company; it is an essential part of our success. We do not discriminate on the basis of age, pregnancy or marital/civil partnerships, religion or belief, gender, disability and we are Mowaamah -GOLD certified in Saudi.&rdquo;
 
 
 Learn more about our culture and life at PepsiCo: https://stories.pepsicojobs.com/
 
 
 
 Job Overview: The role drives the delivery of Field Service operations across the Saudi Snacks Foods locations including 2 manufacturing locations and the Executive Leadership located in Riyadh HO.
 
 
 The role works closely with Sector/Global IT support teams and 3rd party providers to ensure Service Levels and Customer Expectations are achieved and to ensure stability of IT Infrastructure.
 
 
 The role has a strong customer facing component and is the first escalation point for Saudi Snacks Foods users' community.
 
 
 The role involves some project work which requires strong communication skills and the ability to prioritize workload and liaise with people across all functions and levels of the PepsiCo business
 
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver high standard of customer service to IT customers and vendors in a professional manner ensuring every contact fosters a positive image of the IT team whilst complying to and enforcing IT policies and procedures.
 </li>
 <li>
 Manage Field Services tickets, prioritize Incidents and Requests based on urgency and impact and allocate appropriately within the Field Services team or escalate to backline teams as required.
 </li>
 <li>
 Track progress of Field Services tickets and resolve roadblocks to ensure courteous, timely, and effective resolution in line with SLA's, users' expectations, and quality standards.
 </li>
 <li>
 Collaborate with the members of the IT operations team to drive operational stability across the SSFL applications and infrastructure.
 </li>
 <li>
 Provide regular management updates to stakeholders capturing service availability of IT services.
 </li>
 <li>
 Support broader IT team by assisting in successful delivery of IT/business projects
 </li>
 <li>
 Participate in investigations of Critical Incidents and implement workarounds to minimize business impact.
 </li>
 <li>
 Maintain health of infrastructure systems keeping upgrades and patches current
 </li>
 <li>
 Manage and collaborate with 3rd party suppliers to ensure quality is in line with expectations.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Education: Bachelor's degree in Computer Science, or related field
 
 
 Scope and Years of Experience:
 
 
 <ul>
 <li>
 5+ years of related IT business work experience in a large-scale corporate environment
 </li>
 <li>
 ITIL experience and Service Delivery qualification
 
 
 </li>
 </ul>
 Language Proficiency
 
 
 Very good English for communication with stakeholders with Pepsico globally
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 Strong Office 365 knowledge and experience
 </li>
 <li>
 Video Conferencing - Zoom and Polycom
 </li>
 <li>
 Compute skills (Servers, Storage, etc.)
 </li>
 <li>
 Networking skills
 </li>
 <li>
 Knowledge of IT process frameworks, supporting roles and tools
 
 
 </li>
 </ul>
 Other Skills:
 
 
 <ul>
 <li>
 Excellent remote collaboration skills
 </li>
 <li>
 Experience working in a matrix organization with diverse priorities
 </li>
 <li>
 Experience dealing with multiple vendors
 </li>
 <li>
 Excellence in execution through proper prioritization of projects
 </li>
 <li>
 Ability to multi-task, collaborate effectively with others and meet deadlines
 </li>
 <li>
 Strong interpersonal skills and ability to successfully interact with everyone in the business
 </li>
 <li>
 An appetite for continuous improvement and adding value to the business
 </li>
 </ul>
</div>

Network Asst Analyst

<div>Overview:
<div>
We Are PepsiCo</div><div></div><div> 
PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes LAY&rsquo;S &reg;&#65039;, DORITOS &reg;&#65039;, CHEETOS &reg;&#65039;, GATORADE &reg;&#65039;, PEPSI &reg;&#65039;, QUAKER &reg;&#65039; and more. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales.</div><div></div><div> 
Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people.</div><div></div><div> 
Our employees drive our culture. No two days are the same; we are dynamic and full of passionate teams that embrace new ideas through our collaborative spirit. At PepsiCo, we know that our company can only succeed when our associates and the society we serve flourishes. We are committed to fostering a diverse workforce by creating a collaborative, equitable and inclusive space where everyone, regardless of what we look like, where we come from or who we love, has a voice. At PepsiCo we create a Space to be y( )u.</div><div></div><div> 
&ldquo;We are an equal opportunity employer and comply with the with the global human rights policies and equality laws in the countries we operate in, we value diversity at our company; it is an essential part of our success. We do not discriminate on the basis of age, pregnancy or marital/civil partnerships, religion or belief, gender, disability and we are Mowaamah -GOLD certified in Saudi.&rdquo;</div><div></div><div> 
Learn more about our culture and life at PepsiCo: https://stories.pepsicojobs.com/</div><div> 
</div><div>Job Overview: The role drives the delivery of Field Service operations across the Saudi Snacks Foods locations including 2 manufacturing locations and the Executive Leadership located in Riyadh HO. 
The role works closely with Sector/Global IT support teams and 3rd party providers to ensure Service Levels and Customer Expectations are achieved and to ensure stability of IT Infrastructure. 
The role has a strong customer facing component and is the first escalation point for Saudi Snacks Foods users' community. 
The role involves some project work which requires strong communication skills and the ability to prioritize workload and liaise with people across all functions and levels of the PepsiCo business</div>
Responsibilities:
<ul><li>Deliver high standard of customer service to IT customers and vendors in a professional manner ensuring every contact fosters a positive image of the IT team whilst complying to and enforcing IT policies and procedures.</li><li>Manage Field Services tickets, prioritize Incidents and Requests based on urgency and impact and allocate appropriately within the Field Services team or escalate to backline teams as required.</li><li>Track progress of Field Services tickets and resolve roadblocks to ensure courteous, timely, and effective resolution in line with SLA's, users' expectations, and quality standards.</li><li>Collaborate with the members of the IT operations team to drive operational stability across the SSFL applications and infrastructure.</li><li>Provide regular management updates to stakeholders capturing service availability of IT services.</li><li>Support broader IT team by assisting in successful delivery of IT/business projects</li><li>Participate in investigations of Critical Incidents and implement workarounds to minimize business impact.</li><li>Maintain health of infrastructure systems keeping upgrades and patches current</li><li>Manage and collaborate with 3rd party suppliers to ensure quality is in line with expectations.</li></ul>
Qualifications:
<div>
Education: Bachelor's degree in Computer Science, or related field 
Scope and Years of Experience: 
<ul><li>5+ years of related IT business work experience in a large-scale corporate environment</li><li>ITIL experience and Service Delivery qualification</li></ul>
Language Proficiency 
Very good English for communication with stakeholders with Pepsico globally 
Technical Skills: 
<ul><li>Strong Office 365 knowledge and experience</li><li>Video Conferencing - Zoom and Polycom</li><li>Compute skills (Servers, Storage, etc.)</li><li>Networking skills</li><li>Knowledge of IT process frameworks, supporting roles and tools</li></ul>
Other Skills: 
<ul><li>Excellent remote collaboration skills</li><li>Experience working in a matrix organization with diverse priorities</li><li>Experience dealing with multiple vendors</li><li>Excellence in execution through proper prioritization of projects</li><li>Ability to multi-task, collaborate effectively with others and meet deadlines</li><li>Strong interpersonal skills and ability to successfully interact with everyone in the business</li><li>An appetite for continuous improvement and adding value to the business</li></ul></div></div>

Explore 1969+ It operations manager in Riyadh this December. Find roles across top companies and apply now to boost your career.

1969 it operations manager jobs IN Riyadh

Application Support Associate Manager

IT support Manager (open for Saudi nationals only), OTS

Manager - Business Applications Operations

Command Center and Service Management Lead

Director of IT Operations

Network Asst Analyst

Network Asst Analyst