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it operations manager

Infinite pl

<div><div><div><div><p><b>Infinite pl</b> is a digital-led tech firm driven to become a digital logistics pioneer by harnessing the power of people, data, and platforms. We are enabled through in-house, external, network, and investment capabilities that we utilize to orchestrate and build innovative platforms tackling complex problems within logistics and adjacent sectors.</p><br>
<p></p>
<p><b>
Infinite pl&rsquo;s mission</b> is nothing short of a logistics revolution! We're here to enrich the experiences of governments, businesses, and residents around the world through cutting-edge digital solutions.</p><br>
<p></p>
<p><b>
We're not just players; we're game-changers.</b></p>
</div>
</div></div><h3 class="jobSectionHeader"><b>Role Summary:</b></h3><div>
<div><div>The<b> IT Security Operations Manager </b>is responsible for leading the IT security operations function, ensuring the stability, availability, and protection of IT systems, infrastructure, and services. The role focuses on operational security controls, governance, and coordination with infrastructure and service teams.</div>
</div></div><h3 class="jobSectionHeader"><b>Key Responsibilities:</b></h3><div>
<div><ul><li>Lead the IT Security Operations function and define its strategy and roadmap</li><li>Ensure protection and secure operation of IT infrastructure, systems, and services</li><li>Oversee implementation of IT security operational controls across environments</li><li>Manage IT security incidents from an operational perspective and ensure proper resolution</li><li>Ensure compliance with internal IT security policies and operational standards</li><li>Coordinate with infrastructure, cloud, and service delivery teams</li><li>Oversee access management, privileged access controls, and system hardening</li><li>Monitor IT security operational risks and ensure mitigation plans are in place</li><li>Lead and develop the IT security operations team</li></ul>
</div></div><h3 class="jobSectionHeader"><b>Key Requirements:</b></h3><div>
<div><ul><li>Strong experience in IT operations and infrastructure security</li><li>Deep understanding of ITIL, access management, and system controls</li><li>Experience in managing enterprise IT environments</li><li>Strong leadership and stakeholder management skills</li><li>Ability to coordinate across IT infrastructure and service teams</li></ul>
</div></div><div><div><div>Infinite pl ️ - where innovation meets logistics, and the journey is Infinitely boundless!<br>
Let's disrupt logistics together and explore infinite opportunities!</div>
</div>
</div><p>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

IT Security Operations Manager

Qiddiya Investment Company

<div><p>Qiddiya Investment Company (QIC) is developing one of the region&rsquo;s most extensive and diverse asset portfolios, spanning residential communities, hospitality, retail, entertainment, sports, education, healthcare, and staff accommodation. Within this ecosystem, the Staff Accommodation portfolio plays a critical role in supporting Qiddiya&rsquo;s workforce and includes integrated residential, retail, leisure, and F&amp;B facilities. As the portfolio is expected to expand to approximately <b>13,000 residential units by 2030</b>, robust and scalable facilities management leadership is crucial to ensure safe, efficient, compliant, and high‑quality living environments.</p><p></p><p><b><br>
The IT Manager &ndash; Staff Accommodation</b> is responsible for <b>end‑to‑end IT operational readiness, governance, and performance</b> across the Staff Accommodation portfolio, ensuring reliable, secure, and resident‑centric digital services throughout mobilisation, launch, and steady‑state operations.</p><p>
The role acts as the<b> client‑side owner and integrator</b> of all IT and digital systems supporting staff accommodation, ensuring alignment with <b>QIC enterprise IT architecture, cybersecurity standards, and governance frameworks</b>, while enabling a seamless digital experience for residents and operational teams.</p><p>
Working in close coordination with QIC Corporate IT, Facilities Management, Security, and service partners, the IT Manager ensures that technology is <b>operationally resilient, compliant, scalable, and fit for purpose</b> in a 24/7 residential environment.</p><p></p><p><b>
Key Responsibilities
</b></p><p></p><p><b>1. Digital Infrastructure Readiness &amp; Mobilisation</b></p><ul><li>
Lead and coordinate IT operational readiness for staff accommodation assets across mobilisation, handover, and phased occupancy.</li><li>
Ensure digital infrastructure is fully commissioned, tested, and ready for day‑one operations, including networks, systems, and end‑user services.</li><li>
Align IT readiness plans with construction handovers, FM mobilisation, and resident onboarding schedules.</li></ul><p><b>
2. Network, Connectivity &amp; Systems Integration</b></p><ul><li>
Ensure network reliability, availability, and resilience across all accommodation buildings and communal facilities.</li><li>
Oversee Wi‑Fi coverage, performance, and user experience, ensuring full coverage, capacity, and service continuity in residential and common areas.</li><li>
Ensure full integration and operational alignment of:
</li><li><ul><li>Access control systems</li><li>
CCTV and security platforms</li><li>
IoT‑enabled FM devices and smart systems</li></ul></li><li>
Confirm all systems comply with QIC IT architecture, cybersecurity standards, and data protection requirements.</li></ul><p><b>
3. IT Governance, Security &amp; Compliance</b></p><ul><li>
Enforce IT governance across staff accommodation operations, ensuring strict adherence to:
</li><li><ul><li>QIC group IT policies and standards</li><li>
Cybersecurity and data protection requirements</li><li>
Device management and access control protocols</li></ul></li><li>
Act as the first line of control to ensure no non‑compliant systems, networks, or applications are introduced into the environment.</li><li>
Coordinate with Corporate IT and Security teams on audits, risk assessments, and incident response.</li></ul><p><b>
4. Technology Performance &amp; Readiness Reporting</b></p><ul><li>
Establish and maintain technology readiness and performance reporting, including:
</li><li><ul><li>Network and system uptime</li><li>
Incident volumes and response times</li><li>
Cybersecurity risks and vulnerabilities</li><li>
Service availability and resilience indicators</li></ul></li><li>
Develop and maintain clear dashboards to provide visibility of IT health, risks, and trends to FM and senior stakeholders.</li><li>
Proactively identify technology risks and escalate issues before they impact residents or operations.</li></ul><p><b>
5. Resident Digital Experience &amp; Enablement</b></p><ul><li>
Elevate the resident digital experience by ensuring seamless and intuitive access to:
</li><li><ul><li>Wi‑Fi and connectivity services</li><li>
Resident mobile applications and portals</li><li>
Digital self‑service tools</li><li>
Integrated helpdesk and service request platforms</li></ul></li><li>
Ensure digital services are reliable, user‑friendly, and aligned with resident expectations in a live‑in environment.</li><li>
Support resident onboarding and communications related to IT services and digital tools.</li></ul><p><b>
6. IT Operations, Helpdesk &amp; Incident Management</b></p><ul><li>
Oversee IT operational support models, including helpdesk integration, incident management, and escalation workflows.</li><li>
Ensure incidents are logged, tracked, resolved, and reported in line with agreed SLAs and governance requirements.</li><li>
Review incident trends and root causes to drive continuous improvement and service stability.</li></ul><p><b>
7. Vendor &amp; Service Provider Management</b></p><ul><li>
Manage and govern IT vendors, system integrators, and service providers supporting staff accommodation.</li><li>
Ensure vendor performance aligns with contractual obligations, SLAs, security requirements, and QIC standards.</li><li>
Support procurement, technical evaluations, and onboarding of IT service partners as required.</li></ul><p><b>
8. Steady‑State Operations &amp; Continuous Improvement</b></p><ul><li>
Maintain stable, secure, and high‑performing IT operations in steady state.</li><li>
Identify opportunities for technology optimisation, resilience improvements, and cost efficiency.</li></ul><p>
Support scalability of digital services to accommodate future phases, increased occupancy, and evolving resident needs.</p><b><br>
Requirements</b><p><b><br>
Qualifications &amp; Competencies
</b></p><p>Bachelor&rsquo;s degree in information technology, Computer Engineering, Information Systems, or relevant experience
</p><p>Demonstrated proficiency in:</p><ul><li>IT operations and service governance
</li><li>Network and systems reliability in live environments
</li><li>Cybersecurity awareness and compliance enforcement
</li><li>Cross‑functional coordination and stakeholder management</li></ul><p>
Experience supporting large‑scale, always‑on, or residential / hospitality environments.
</p><p>Experience managing outsourced IT service providers and vendor SLAs.
</p><p>Exposure to smart buildings, IoT, or FM‑integrated systems is desirable.</p><p>
High level of communication and reporting capability.</p><p>
Strong operational judgement, ownership mindset, and ability to manage technology risk in residential settings.</p><p>
GCC / Saudi experience and working knowledge of local compliance frameworks is a strong advantage.</p><p></p><p><b>
Professional Certifications</b></p><p>
IT service management certification (e.g. ITIL, or equivalent) &ndash; desirable.</p><p>
Network or infrastructure certification (e.g. Cisco, Microsoft, cloud platforms) &ndash; advantageous.</p><p>
Cybersecurity or information security certification (e.g. ISO 27001 awareness, CISSP, CISM) &ndash; desirable.</p><p><i>
(Certifications are preferred but not mandatory and may be substituted by relevant experience.)</i></p><p></p><p><b>
Years of Experience</b></p><p>
8 plus years of experience in IT operations, infrastructure management, or enterprise IT environments.</p><p></p><p><b>
Application closes on 28 May 2026</b></p></div><p></p>

Information Technology Manager - 008 - HB4

Radisson Hotel Group

<div><b>Company Description</b><p><br>
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.<br>
<br>
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.</p><b><br>
Job Description</b><p><br>
We are currently seeking an <b>Information Technology Assistant Manager </b>to join our vibrant team. At Radisson Collection Residences Riyadh , we are in search of individuals who go beyond the resume &ndash; those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.</p><p>
We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.</p><p>
As an Information Technology Assistant Manager, you bring a cutting-edge blend of innovation, a results-driven approach, and a fervor for advancing technological solutions to our dynamic IT team. Your expertise and dedication will play a pivotal role in steering our technology initiatives to new heights.</p><ul><li>
Oversee the day-to-day IT operations, ensuring timely resolution of technical issues and providing support to hotel staff.</li><li>
Collaborate with the IT Manager to implement and maintain IT systems, including hardware, software, networks, and telecommunication.</li><li>
Monitor system performance, security, and backups to proactively address potential risks and ensure data integrity.</li><li>
Provide training and guidance to hotel employees on IT procedures, software applications, and security best practices.</li><li>
Support the installation, configuration, and maintenance of IT equipment, including computers, printers and peripherals.</li><li>
Troubleshoot network connectivity and internet-related issues to maintain uninterrupted operations.</li><li>
Manage IT inventory, including software licenses, hardware assets, and consumables, ensuring accurate records.</li><li>
Coordinate with external vendors and service providers for IT-related contracts and support.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Expertise in IT systems, hardware, software, and networking.</li><li>
Strong troubleshooting skills with a proactive approach.</li><li>
Excellent communication and interpersonal abilities for clear user support.</li><li>
Customer-centric mindset prioritizing prompt IT assistance.</li><li>
Proven leadership fostering a positive work environment.</li><li>
Adaptable under pressure, handling multiple priorities.</li><li>
Commitment to data security and compliance.</li><li>
Familiarity with hotel applications is advantageous.</li></ul><br>
<b>
Additional Information</b><p><b><br>
Why Join Radisson Hotel Group?</b></p><p><b>
Live the Magic of Hospitality - </b>Be part of a team that creates <b>exceptional experiences and memorable moments</b> every day. Let your <b>Yes I Can!</b> spirit shine as you bring hospitality to life.</p><p><b>
Build a Great Career - </b>No matter your background or experience, we invest in your <b>growth, learning, and career development</b>&mdash;helping you reach your full potential.</p><p><b>
Experience the Team Spirit - </b>Join a workplace that&rsquo;s <b>inclusive, fun, and meaningful</b>. We celebrate diversity, support one another and foster a sense of belonging through our <b>Employee Resource Groups and inclusion initiatives</b>.</p><p><b>
Lead with Your Ambition - </b>Your ideas, passion and drive matter! We empower you to <b>make a difference</b>&mdash;in hospitality, your community and beyond.</p><p><b>
Enjoy Global &amp; Local Perks - </b>No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!</p><p><b>
Enjoy benefits such as</b> - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide<br>
Guaranteed minimum of 30% off for your Friends &amp; Family<br>
Exclusive Discounts on Breakfast, Food &amp; Beverage, Spa and more</p><p><b>
Join us in shaping the future of hospitality!</b> If you&rsquo;re ready to <b>bring your talent, energy, and passion</b>, we&rsquo;d love to hear from you.</p><p><b>
Apply now and let&rsquo;s make every moment matter.</b></p><p>
We welcome applicants from all <b>backgrounds, abilities, and experiences</b>. If you need any adjustments during the application process, please let us know.</p></div>

Information Technology Assistant Manager

Digital Future Middle East (DFME)

<div>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <span>
   We&rsquo;re looking for a
  </span>
  <strong>
   Service Delivery Manager
  </strong>
  <span>
   to be based on-site, acting as the key bridge between the client, internal teams, and offshore Managed Services and delivery teams. This role is focused on ensuring consistent service quality, SLA compliance, and smooth day-to-day operations across cloud and managed services environments (with a strong GCP focus). This position also encompasses the responsibilities of a Technical Delivery Manager and provides dedicated project supervision.
  </span>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <span>
    Own day-to-day service delivery operations in an on-site 8x5 setup.
   </span>
  </li>
  <li>
   <span>
    Act as the primary point of contact for client coordination and IT service-related communication.
   </span>
  </li>
  <li>
   <strong>
    Technical Oversight &amp; Execution:
   </strong>
   <span>
    Supervise the technical work, follow up with the teams on their assigned tasks, and ensure that the work is executed on time.
   </span>
  </li>
  <li>
   <span>
    Ensure all operational SLAs and KPIs are consistently met and tracked, ensuring there is no breach of the service level agreement and KPIs.
   </span>
  </li>
  <li>
   <span>
    Follow up on the incident and problem tickets, and follow up on implementing service request tickets by the teams.
   </span>
  </li>
  <li>
   <span>
    Ensure the roles and responsibilities of the teams are defined and facilitate communication between the various levels (L1, L2, and L3) to ensure that services are managed properly.
   </span>
  </li>
  <li>
   <strong>
    Project Supervision:
   </strong>
   <span>
    Supervise project execution efficiently and in accordance with best practices, coordinate with the technical teams in other departments to ensure the work is executed as planned, escalate and address associated risks, and contribute to submitting periodic reports on project status.
   </span>
  </li>
  <li>
   <strong>
    Architecture &amp; Translation:
   </strong>
   <span>
    Align service delivery and solutions with enterprise architecture principles, and translate business requirements into technical requirements for implementation.
   </span>
  </li>
  <li>
   <strong>
    Stakeholder &amp; Vendor Management:
   </strong>
   <span>
    Manage the relationship with intersecting departments. Coordinate with internal teams and third-party vendors to ensure service continuity and issue resolution, and facilitate communication with vendors to bring the best solutions.
   </span>
  </li>
  <li>
   <span>
    Monitor service performance and proactively flag any risks or SLA breaches.
   </span>
  </li>
  <li>
   <span>
    Manage and coordinate between on-site and offshore delivery teams to ensure seamless execution.
   </span>
  </li>
  <li>
   <span>
    Lead escalation management and act as the Level 1 escalation point for the client.
   </span>
  </li>
  <li>
   <span>
    Review and validate all operational reports to ensure quality and accuracy.
   </span>
  </li>
  <li>
   <span>
    Provide regular reporting on service performance, SLA compliance, and operational activities to client stakeholders.
   </span>
  </li>
  <li>
   <span>
    Drive continuous improvement of operational processes, policies, and procedures to align with the client environment.
   </span>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We&rsquo;re Looking For
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <span>
    Bachelor's degree in computer science, information technology, computer engineering, or equivalent.
   </span>
  </li>
  <li>
   <span>
    ITIL 4.0 Foundation Certificate.
   </span>
  </li>
  <li>
   <strong>
    At least 10 years of experience in providing IT services, 5 of which must be in managed services.
   </strong>
  </li>
  <li>
   <strong>
    Proven experience in Service Delivery or IT Operations within a managed services or cloud environment.
   </strong>
  </li>
  <li>
   <strong>
    Has wide practical experience in various technologies, including extensive experience with M365 (Microsoft 365) services.
   </strong>
  </li>
  <li>
   <span>
    Demonstrable experience in defining and enforcing enterprise architecture standards.
   </span>
  </li>
  <li>
   <span>
    Proven ability to translate complex business requirements into actionable technical requirements.
   </span>
  </li>
  <li>
   <span>
    Has excellent practical experience in managing teams.
   </span>
  </li>
  <li>
   <span>
    Has excellent practical experience in developing policies and procedures.
   </span>
  </li>
  <li>
   <span>
    Has excellent practical experience in quality-of-service delivery.
   </span>
  </li>
  <li>
   <span>
    Strong understanding of SLA/KPI management, reporting, and service governance.
   </span>
  </li>
  <li>
   <span>
    Experience working with distributed teams (on-site + offshore model).
   </span>
  </li>
  <li>
   <span>
    Familiarity with
   </span>
   <strong>
    Google Cloud Platform (GCP)
   </strong>
   <span>
    or other cloud platforms (AWS/Azure).
   </span>
  </li>
  <li>
   <span>
    Solid understanding of ITIL processes (Incident, Problem, Change Management).
   </span>
  </li>
  <li>
   <span>
    Strong communication and stakeholder management skills.
   </span>
  </li>
  <li>
   <span>
    Ability to handle escalations and work in a fast-paced, client-facing environment.
   </span>
  </li>
  <li>
   <span>
    Fluency in spoken and written Arabic and English is preferred.
   </span>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
</div>


Service Delivery Manager (Technology)

Gathern

<div><p><b>JOB PURPOSE:</b><br>
To lead and oversee Gathern&rsquo;s IT operations, infrastructure, and service delivery to ensure secure, reliable, and compliant technology environments.<br>
<br>
<b>ACCOUNTABILITIES:</b></p><br>
<ul><li>
Lead IT operations activities, ensuring secure, stable, and high-performance technology environments across the organization.</li><li>
Oversee identity and access management, MFA enforcement, and Zero Trust controls across Microsoft 365 / Google Workspace and all internal applications.</li><li>
Govern and maintain ISO 27001 and NCA-ECC IT controls, documentation, and evidence to ensure readiness for internal and external audits.</li><li>
Supervise IT team members or external support providers, assigning tasks, monitoring performance, and ensuring timely service delivery.</li><li>
Direct the migration and integration of systems such as Google Workspace to Microsoft 365, ensuring data integrity and minimal downtime.</li><li>
Lead the continuous improvement of IT processes, SOPs, and service-management frameworks (incident, change, request, and asset management).</li><li>
Develop, maintain, and audit the IT asset register, license inventory, and configuration management database (CMDB).</li><li>
Ensure endpoint compliance, encryption, MDM/Intune policies, and patch management across all employee devices.</li><li>
Oversee procurement, vendor onboarding, and contract management while ensuring alignment with security and data-protection requirements.</li><li>
Conduct periodic DR testing, backup validation, and access governance reviews to ensure operational continuity and security.</li><li>
Collaborate with Engineering, Security, and Data teams to align IT operations with risk management, compliance, and business goals.</li><li>
Monitor IT security posture, infrastructure health, and control effectiveness; provide management with regular reports and insights.</li><li>
Coordinate IT-related tasks during ISO audits, penetration tests, and security assessments.</li><li>
Lead user training, onboarding sessions, and awareness programs to promote secure and effective system usage</li></ul><br>
<b>
Requirements</b><br>
<p></p><ul><li>
Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>
Preferred certifications: ISO 27001 Implementer/Auditor, CompTIA Security+, Microsoft 365 Administrator, or Google Workspace Admin.</li><li>
+4 years in IT operations or system administration within a security-regulated environment.</li><li>
Proven experience in supporting or implementing ISO 27001 or NCA-ECC frameworks.</li><li>
Practical knowledge of Zero Trust architecture, IAM, endpoint security, and policy enforcement.</li><li>
Familiarity with procurement and vendor security reviews.</li><li>
Knowledge of Intune, MDM, SSO, VPN, and device-compliance policies.</li><li>
Experience with SIEM/logging tools, backup systems, and patch automation.</li><li>
Understanding of network segmentation, firewalls, and identity-based access.</li></ul></div>

IT Operations Senior Specialist | Saudi Nationals

Standard Chartered Bank

<p></p><div><div><div><div><div><div><b>Requisition Number: </b>51779
</div></div></div></div><div><div><div><div><b>Job Location: </b>Riyadh, SAU
</div></div></div></div><div><div><div><div><b>Global Grade: </b>Band 6
</div></div></div></div><div><div><div><div><b>Work Type: </b>Office Working
</div></div></div></div><div><div><div><div><b>Employment Type: </b>Permanent
</div></div></div></div><div><div><div><div><b>Posting Start Date: </b>02/04/2026
</div></div></div></div><div><div><div><div><b>Posting End Date: </b>16/04/2026
</div></div></div></div><div><div><div><div><b>:
</b><div><div><div><div><b>Job Summary</b></div>
</div><div><p>
The role of CTM Saudi Arabia is pivotal in ensuring the continuous availability, high performance, and robust security of all applications within the production environment that support our business and operational functions. This position demands comprehensive oversight and maintenance of all local data centres and related infrastructure components, including servers, networking equipment, storage systems, external connectivity gateways, and telephony systems. You will play a crucial role in driving technological initiatives, coordinating with multiple teams to roll out new projects, resolve issues, and uphold infrastructure integrity.</p><p>
Furthermore, you will act as the vital link between business and operational stakeholders and the wider technology ecosystem, facilitating clear communication and strategic alignment. Managing the country-specific technology budget forms a core responsibility, alongside enabling support for critical technology initiatives and risk management. This role requires proactive leadership in technology product implementations, ongoing system enhancements, and prompt resolution of problems and risks, thereby ensuring operational stability and compliance.</p><p>
You will work closely with vendors and external parties to maintain and upgrade local systems and infrastructure, organize and lead service review meetings with key technology stakeholders such as ITSC and PSS, and provide advisories on potential risks with formulated action plans to mitigate them. Leading service improvement initiatives that enhance system performance and stability is integral to the role.</p><p>
As the central point of contact during high severity incidents, you will ensure swift issue resolution, coordinating effectively with ITSC, PSS, and network teams. Comprehensive root cause analyses for such incidents will be executed with follow-through on preventative measures to forestall recurrence. The role also includes reviewing and approving change requests from the business, ensuring each modification is conducted without compromising system stability. Active participation in PSCs, ICS forums, and risk management discussions will be expected to uphold compliance with technology policies and risk guidelines. Additionally, you will facilitate technology and system-related audits, ensuring they are conducted smoothly and to a satisfactory standard.</p></div></div><div><div><div><b>
Key Responsibilities</b></div>
</div><div><p><b>
Strategy and Operations</b></p><ul><li>
Maintain and continuously improve the stability, capacity, and security of local IT systems and infrastructure, with a strong focus on managing obsolescence and implementing modernization strategies.</li><li>
Collaborate closely with application and infrastructure teams to proactively address issues related to instability or outdated technologies.</li><li>
Implement stringent controls over production changes to reduce incidents caused by change errors, enhancing change management governance.</li><li>
Ensure high availability, optimal performance, and airtight security of business-critical applications within the production environment.</li><li>
Oversee comprehensive maintenance of in-country data centres and all associated infrastructure elements including servers, network equipment, storage devices, gateways, and telephony systems.</li><li>
Coordinate with multiple internal teams on new technology rollouts, operational problem resolution, and continuous improvement projects.</li><li>
Represent technology interests and provide leadership presence in various forums, acting as the principal liaison between business operations and technical teams.</li><li>
Engage actively with teams such as TSM, PSS, TechOps, and ITSC for incident management and escalation to ensure prompt problem resolution.</li><li>
Drive root cause analysis efforts for all high severity incidents, ensuring timely implementation of corrective actions.</li><li>
Work to reduce recovery times for critical system incidents, enhancing overall operational resilience.</li><li>
Identify and pursue cloud transformation opportunities to modernize infrastructure and improve scalability and efficiency.</li><li>
Manage service level agreements with business and operational units to guarantee satisfactory service delivery.</li><li>
Respond to and resolve high severity incidents in partnership with cross-functional teams, minimizing business impact.</li><li>
Provide frontline support to in-country users, offering expert advice and practical solutions to operational technology challenges.</li><li>
Assess and approve critical system changes and enhancements, carefully balancing innovation with the need to maintain production stability.</li></ul></div></div><div></div><div><div>
</div><div>Riyadh, Saudi Arabia</div></div><div></div><div><div>
</div><div>Standard Chartered</div></div><div><div><div><b>
Skills and Experience</b></div>
</div><div><p>
This role requires a solid foundation in IT infrastructure and banking systems, ensuring a deep understanding of core technologies and industry-specific requirements. Candidates should demonstrate a strong commitment to managing conduct and risk to uphold the company's standards and regulatory obligations. Effective people management skills are essential to lead teams and foster collaboration effectively.</p><p>
Time management skills are critical to balance multiple ongoing tasks, prioritise effectively, and meet deadlines without compromising quality. Demonstrated capacity for strategic thinking combined with hands-on technical expertise will enable the successful candidate to drive continuous improvements. In addition, the ability to communicate clearly and build strong networks across various organizational levels is imperative for success.</p></div></div><div><div><div><b>
Qualifications</b></div>
</div><div><p>
The ideal candidate will possess between 5 to 7 years of relevant technology experience, with substantial exposure to complex IT environments. Strong verbal and written communication skills in English &amp; Arabic.</p>
<p>
A high degree of analytical capability is required, including the ability to interpret data comprehensively, derive actionable insights, and proactively forecast necessary changes. Experience in managing multiple priorities and demonstrating adaptability to dynamic work environments is vital. A proven track record of accountability and problem-solving in high-pressure situations is expected.</p>
<p>
Additionally, candidates should exhibit sound skills in change management, project management methodologies, and financial oversight, including budgeting competencies. Academic qualifications preferably include a Master&rsquo;s degree in a technology-related field, supplemented by leadership development programs and project management certifications.</p></div></div><div><div><div><b>
About Standard Chartered</b></div>
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Standard Chartered is a global bank with a proud history spanning more than 170 years and a commitment to making a positive impact for our clients, communities, and colleagues worldwide. Our culture encourages challenge, innovation, and growth, valuing diversity of thought and experience to drive commerce and prosperity.</p><p>
At Standard Chartered, we uphold our purpose to be here for good by fostering an inclusive workplace where every individual is respected and supported to achieve their full potential. Our shared values of integrity, continuous improvement, and collaborative teamwork define how we operate and engage with our clients and each other.</p><p>
Joining our team means becoming a part of a dynamic, forward-thinking environment where your unique talents are celebrated and where you can make meaningful contributions to a responsible and evolving financial institution.</p></div></div><div><div><div><b>
What we offer</b></div>
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Aligned with our commitment to Fair Pay and employee wellbeing, we offer a comprehensive and competitive package designed to support your overall mental, physical, financial, and social health.</p><ul><li>
Robust core benefits including retirement savings schemes, comprehensive medical coverage, and life insurance, with options for voluntary and flexible benefits tailored to individual needs.</li><li>
Generous time-off provisions inclusive of annual leave, extended parental/maternity leave (up to 20 weeks), sabbaticals (up to 12 months), and dedicated volunteering leave (3 days), along with a minimum combined total of 30 days for annual and public holidays.</li><li>
Flexible working arrangements that allow for a balance between office-based and remote work, supporting diverse work styles and personal circumstances.</li><li>
Proactive wellness resources including access to Unmind, a digital mental health platform, resilience and human skills development programs, global Employee Assistance Programmes, mental health first aiders, and extensive self-help toolkits.</li><li>
An environment committed to continuous professional development through varied learning opportunities, enabling you to reskill, upskill, and advance your career.</li><li>
A genuinely inclusive culture that values diversity and encourages every employee to thrive in an equitable supportive workplace.</li></ul></div></div></div></div></div></div></div></div></div><p></p>

Country Technology Manager (Saudi National)

Hilton

<div><p>Restaurant Manager</p><p>
A Restaurant Manager is responsible for managing restaurant operations to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines.<br>
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<b>What will I be doing?</b><p><br>
As a Restaurant Manager, you are responsible for managing restaurant operations to deliver an excellent Guest and Member experience. A Restaurant Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards:</p><ul>
<li>Manage Restaurant operations</li>
<li>Maintain exceptional levels of customer service</li>
<li>Recruit, manage, train and develop the Restaurant team</li>
<li>Manage guest queries in a timely and efficient manner</li>
<li>Work within budgeted guidelines in relation to Food and Payroll</li>
<li>Drive sales to maximize budgeted revenue</li>
<li>Develop menus with other members of Food and Beverage team</li>
<li>Accountable for monthly stock takes</li>
<li>Incentivise team members to maximize sales and revenue</li>
<li>Set departmental targets and objectives, work schedules, budgets, and policies and procedures</li>
<li>Evaluate guest satisfaction levels with a focus on continuous improvement</li>
<li>Ensure communication meetings are conducted and post-meeting minutes generated</li>
<li>Be environmentally aware</li>
<li>Assist other departments wherever necessary and maintain good working relationships</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li></ul><b>
What are we looking for?</b><p><br>
A Restaurant Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>Management and/or supervisory Food and Beverage experience</li>
<li>Able to meet financial targets</li>
<li>Ability to comply with all Food and Beverage brand standards</li>
<li>Ability to work under pressure</li>
<li>Excellent grooming standards</li>
<li>Willingness to develop team members and self</li>
<li>Flexibility to respond to a range of different work situations</li></ul>
<p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul>
<li>Degree in relevant area</li>
<li>Passion for delivering exceptional levels of guest service</li></ul><br>
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What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Restaurant Manager

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