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customer service representative

key account representative

Froneri Egypt

<div>
 
 
 The Froneri Way:
 
 
 
 At Froneri, we are driven by a passion for ice cream, striving to become the world's leading ice cream company for consumers, customers, and employees. Our commitment to excellence and efficiency is reflected in our operations across 25 countries, where we hold the No.1 or No.2 position in most markets we serve.
 
 
 
 
 
 
 Visionary Leadership and Global Influence:
 
 
 
 Guided by our vision to be the best in the industry, we focus on innovation and quality to drive growth in premium ice cream snacking. Our strategic pillars&mdash;selling more, buying better, and taking costs out&mdash;ensure we deliver optimal quality at competitive levels, enhancing our global presence and regional impact.
 
 
 
 
 
 
 Investing in Our Team and Society:
 
 
 
 We believe in the power of a strong culture that places people at the heart of everything we do. Our 15,000+ employees worldwide live and breathe ice cream, continually pursuing new ideas to deliver the best experience to our consumers. We are dedicated to focusing our Environmental, Social, and Governance (ESG) efforts by setting ambitious short and mid-term targets, reflecting our commitment to our people and communities.
 
 
 
 
 
 
 Commitment to Diversity and Inclusion:
 
 
 
 At Froneri, we are focused, passionate, and entrepreneurial. We believe that diversity and inclusion are integral to our success, fostering a workplace where every individual's unique perspective is valued and contributes to our collective achievements.
 
 
 These sections encapsulate Froneri's identity, leadership vision, dedication to its people and communities, and commitment to diversity and inclusion.
 
 
 
 
 
 
 Main Purpose of the Job:
 
 
 
 To manage and grow strategic partnerships with key accounts by driving joint business planning, ensuring flawless execution of commercial agreements, and delivering sustainable sales growth. The role is responsible for maintaining strong customer relationships, optimizing trade investments, and ensuring alignment with company objectives.
 
 
 
 
 
 
 ROLE AND ACTIVITY
 
 
 <ul>
 <li>
 Finalize and manage business agreements with key accounts, including product listing, trade terms (TTS), sales target, branding activities, and promotional calendars.
 </li>
 <li>
 Build and maintain strong, long-term relationships with key account stakeholders to ensure business continuity and mutual growth.
 </li>
 <li>
 Maintain regular contact with key account personnel to proactively resolve issues, address challenges, and identify new opportunities.
 </li>
 <li>
 Conduct consumer-specific needs analysis to ensure achievement of agreed sales targets.
 </li>
 <li>
 Coordinate and ensure the effective execution of joint business plans and promotional activities with the Key Accounts Sales Operations team.
 </li>
 <li>
 Monitor and manage the implementation of branding and visibility initiatives in line with the customer agreements.
 </li>
 <li>
 Conduct regular store visits and audits.
 </li>
 <li>
 Manage and control Trade Terms Spending (TTS) and Customer Contribution Score (CCS) by account, ensuring proper allocation and settlement.
 </li>
 <li>
 Monitor consumer open items and support the Finance team in collecting overdue payments.
 </li>
 <li>
 Provide regular reports on accounts performance, trade investments utilization, and sales trends.
 </li>
 <li>
 Share insights and feedback from key accounts with internal stakeholders to support strategic planning and decision making.
 </li>
 <li>
 Uphold FRONERI values and represents the brands professionally.
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Work Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.
 </li>
 <li>
 2 to 4 years of experience in Key Account Management, Sales, or Trade Marketing, preferably within the FMCG or food &amp; beverage industry.
 </li>
 <li>
 Strong analytical, negotiation, and communication skills.
 </li>
 <li>
 Proven ability to manage multiple stakeholders and deliver results in a fast-paced environment.
 </li>
 <li>
 Proficiency in Microsoft Office and familiarity with CRM or ERP systems is a plus.
 </li>
 </ul>
 
 
</div>

Key Account Sales Specialist

Aumet inc

<div>
 
 Location:
 
 Egypt, Cairo preferably near Masr elgideda
 
 
 
 Experience:
 
 1+ year
 
 
 
 About Aumet
 
 
 
 At Aumet, were building the worlds largest B2B healthcare marketplace. We connect pharmacies and healthcare providers with pharmaceutical distributors through innovative technologymaking the ordering process smarter, faster, and more efficient. Our mission is to improve the lives of a billion people by connecting healthcare to innovation.
 
 
 
 What Youll Do
 
 
 
 As a Key Account Officer, youll be the face of Aumet to our most important pharmacy and distributor clients. Your role is to build strong relationships, ensure client success, and help grow their business through our Marketplace and ERP platforms.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage and support a portfolio of key pharmacy and distributor accounts
 </li>
 <li>
 Assist new clients with onboarding and training on Aumets platform
 </li>
 <li>
 Monitor account activity and usage, ensuring clients are gaining value
 </li>
 <li>
 Identify opportunities to upsell additional services and support client growth
 </li>
 <li>
 Act as a liaison between clients and internal teams to ensure feedback is heard and solutions are delivered
 </li>
 <li>
 Maintain accurate records of interactions and client progress in the CRM system
 
 
 
 </li>
 </ul>
 
 What Were Looking For
 
 
 
 <ul>
 <li>
 Bachelors degree in Business, Pharmacy, or a related field
 </li>
 <li>
 1+ year of experience in sales, customer service, or account management (preferably in healthcare or tech)
 </li>
 <li>
 Excellent communication and relationship-building skills
 </li>
 <li>
 Tech-savvy and comfortable using digital tools (CRM experience is a plus)
 </li>
 <li>
 A proactive, problem-solving mindset
 </li>
 <li>
 Fluent in Arabic and English
 
 
 
 </li>
 </ul>
 
 Why Join Aumet
 
 
 
 <ul>
 <li>
 Be part of a mission-driven startup making real impact in healthcare
 </li>
 <li>
 Fast-growing company with career development opportunities
 </li>
 <li>
 Supportive, collaborative team and performance-driven culture
 </li>
 <li>
 Competitive salary and growth incentives
 
 
 
 </li>
 </ul>
 Interested in joining our team?
 
 
 Send your CV to
 
 careers@aumet.com
 
</div>

Key Account Officer

Abbott

<div>
 
 About Abbott
 
 
 
 Abbott is a global healthcare leader, creating breakthrough science to improve people&rsquo;s health. We&rsquo;re always looking towards the future, anticipating changes in medical science and technology.
 
 
 
 Working at Abbott
 
 
 
 At Abbott, You Can Do Work That Matters, Grow, And Learn, Care For Yourself And Family, Be Your True Self And Live a Full Life. You Will Have Access To
 
 
 <ul>
 <li>
 Career development with an international company where you can grow the career you dream of.
 </li>
 <li>
 A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
 </li>
 <li>
 A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
 
 
 </li>
 </ul>
 
 The Opportunity
 
 
 
 This position works out of our [Cairo , Egypt] in the Established Pharmaceutical Division where we are committed to bringing the benefits of our trusted medicines to more people in the world&rsquo;s fastest-growing countries. Our broad portfolio of high-quality and differentiated branded generic medicines reaches across multiple therapeutic areas including gastroenterology, women's health, cardiometabolic, pain management/central nervous system, and respiratory.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Manages and develops assigned Chain Key customers with handling implementation of Trade Marketing activities perspective to build strong relationships with key customers.
 
 
 </li>
 </ul>
 
 The Opportunity
 
 
 
 <ul>
 <li>
 Implements a common Trade marketing plan to optimize Trade Key Accounts (Chain Pharmacies) &amp; eCommerce channels for local markets.
 </li>
 <li>
 Define and develop Key chain strategies and tactics (such as merchandising recommendations and materials) to stimulate Abbott&rsquo;s brands availability, visibility and recommendation rates, bridging Abbott&rsquo;s brands&rsquo; strategy and customers&rsquo; needs,
 
 
 </li>
 </ul>
 
 Main Responsibilities
 
 
 
 Develops a structured commercial offering locally with a strong emphasis to:
 
 
 <ul>
 <li>
 Strengthen and grow our brands in the chain sectors.
 </li>
 <li>
 Understand switch level in key Chain Channels.
 </li>
 <li>
 Build Pharmacy Loyalty and advocacy perspectives in key chain channels.
 </li>
 <li>
 To liaise, build and develop relationships with key purchasers in chain sector, and optimize services to Abbott in return.
 </li>
 <li>
 Devise and propose promotional plans that maximize sales in your assigned chains and ensure timely execution.
 </li>
 <li>
 Performance Analysis and Reporting: Monitoring Chains performance against key performance indicators (KPIs) and sales targets. Analyzing sales data, and competitor activities to identify areas for improvement and formulate actionable insights. Preparing reports and presenting findings to management.
 </li>
 <li>
 Relationship Management: Building and maintaining strong relationships with key stakeholders, including all key healthcare professionals, and regulatory authorities. Resolving escalated customer issues, addressing complaints, and maintaining customer satisfaction.
 </li>
 <li>
 Manage relationships with key pharmacy chain buyers and stakeholders.
 </li>
 <li>
 Ensure product listings, shelf positioning, and in-store execution follow Abbott&rsquo;s brand and merchandising guidelines.
 </li>
 <li>
 Implement chain-specific activities to drive brand visibility and availability, including new product launches.
 </li>
 <li>
 Ensure all trade activities comply with legal and regulatory standards, especially for Rx products
 </li>
 <li>
 Provide insights for demand forecasting and business planning.
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Required: Advanced Degree in Science, business studies, or related areas.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Minimum 3 years of sales experience, with relevant expertise and a strong background in key account management.
 </li>
 <li>
 Proactive and innovative mindset, with the ability to develop and implement creative solutions.
 </li>
 <li>
 Comprehensive industry knowledge acquired in a multinational company.
 </li>
 <li>
 English fluency is essential.
 </li>
 <li>
 Computer literate.
 </li>
 <li>
 Demonstrated ability to influence relationships and leverage knowledge internally across a matrix structure to optimize opportunities with customers and achieve shared goals.
 </li>
 <li>
 Excellent communication and presentation skills.
 </li>
 <li>
 Ensure business continuity.
 </li>
 <li>
 Success in particular assigned marketing campaign.
 </li>
 </ul>
</div>

Key Account Specialist

<div>
 
 About Abbott
 
 
 
 Abbott is a global healthcare leader, creating breakthrough science to improve people&rsquo;s health. We&rsquo;re always looking towards the future, anticipating changes in medical science and technology.
 
 
 
 Working at Abbott
 
 
 
 At Abbott, You Can Do Work That Matters, Grow, And Learn, Care For Yourself And Family, Be Your True Self And Live a Full Life. You Will Have Access To
 
 
 <ul>
 <li>
 Career development with an international company where you can grow the career you dream of .
 </li>
 <li>
 A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
 </li>
 <li>
 A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
 
 
 </li>
 </ul>
 
 The Opportunity
 
 
 
 This position works out of our [Cairo , Egypt] in the Established Pharmaceutical Division where we are committed to bringing the benefits of our trusted medicines to more people in the world&rsquo;s fastest-growing countries. Our broad portfolio of high-quality and differentiated branded generic medicines reaches across multiple therapeutic areas including gastroenterology, women's health, cardiometabolic, pain management/central nervous system, and respiratory.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Manages and develops assigned Chain Key customers with handling implementation of Trade Marketing activities prespective to build strong relationships with key customers.
 
 
 </li>
 </ul>
 
 The Opportunity
 
 
 
 <ul>
 <li>
 Implements a common Trade marketing plan to optimize Trade Key Accounts (Chain Pharmacies) &amp; eCommerce channels for local markets.
 </li>
 <li>
 Define and develop Key chain strategies and tactics (such as merchandising recommendations and materials) to stimulate Abbott&rsquo;s brands availability, visibility and recommendation rates, bridging Abbott&rsquo;s brands&rsquo; strategy and customers&rsquo; needs,
 
 
 </li>
 </ul>
 
 Main Responsibilities
 
 
 
 Develops a structured commercial offering locally with a strong emphasis to:
 
 
 <ul>
 <li>
 Strengthen and grow our brands in the chain sectors.
 </li>
 <li>
 Understand switch level in key Chain Channels.
 </li>
 <li>
 Build Pharmacy Loyalty and advocacy perspectives in key chain channels.
 </li>
 <li>
 To liaise, build and develop relationships with key purchasers in chain sector, and optimize services to Abbott in return.
 </li>
 <li>
 Devise and propose promotional plans that maximize sales in your assigned chains and ensure timely execution.
 </li>
 <li>
 Performance Analysis and Reporting: Monitoring Chains performance against key performance indicators (KPIs) and sales targets. Analyzing sales data, and competitor activities to identify areas for improvement and formulate actionable insights. Preparing reports and presenting findings to management.
 </li>
 <li>
 Relationship Management: Building and maintaining strong relationships with key stakeholders, including all key healthcare professionals, and regulatory authorities. Resolving escalated customer issues, addressing complaints, and maintaining customer satisfaction.
 </li>
 <li>
 Manage relationships with key pharmacy chain buyers and stakeholders.
 </li>
 <li>
 Ensure product listings, shelf positioning, and in-store execution follow Abbott&rsquo;s brand and merchandising guidelines.
 </li>
 <li>
 Implement chain-specific activities to drive brand visibility and availability, including new product launches.
 </li>
 <li>
 Ensure all trade activities comply with legal and regulatory standards, especially for Rx products
 </li>
 <li>
 Provide insights for demand forecasting and business planning.
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Required: Advanced Degree in Science, business studies, or related areas.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Minimum 2 years&rsquo; experience in key account management.
 </li>
 <li>
 Proactive and innovative mindset, with the ability to develop and implement creative solutions.
 </li>
 <li>
 Comprehensive industry knowledge acquired in a multinational company.
 </li>
 <li>
 English fluency is essential.
 </li>
 <li>
 Computer literate.
 </li>
 <li>
 Demonstrated ability to influence relationships and leverage knowledge internally across a matrix structure to optimize opportunities with customers and achieve shared goals.
 </li>
 <li>
 Excellent communication and presentation skills.
 </li>
 <li>
 Ensure business continuity.
 </li>
 <li>
 Success in particular assigned marketing campaign.
 </li>
 </ul>
</div>

Signify

<div>
 
 About Signify
 
 
 
 Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.
 
 
 At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.
 
 
 Join us, and together, we&rsquo;ll transform our industry, making a lasting difference for brighter lives and a better world. You light the way.
 
 
 
 More About The Role
 
 
 
 This is an exciting job opportunity for you to light the way as a Key Account Manager - OEM in Egypt with Signify.
 
 
 <ul>
 <li>
 Manage the key accounts and execute the sales plans.
 </li>
 <li>
 Achieve sales and profitability targets.
 </li>
 <li>
 Explore and develop business through new customer acquisition and existing customers.
 </li>
 <li>
 Work with Marketing in implementing strategic marketing plans.
 </li>
 <li>
 Manages different stakeholders and leverages internal and external resources towards getting things done.
 </li>
 <li>
 Manage credit control of all accounts to ensure compliance to agreed terms.
 </li>
 <li>
 Manage customer inventory to ensure healthy sell out performance.
 
 
 </li>
 </ul>
 
 More About You
 
 
 
 While we value and appreciate all applicants, we believe that the following experience and skills will be needed to shine brightly in this job opening:
 
 
 <ul>
 <li>
 University graduate in Business or Engineering discipline
 </li>
 <li>
 5-6 years solid Lighting OEM component selling experience or experience in Lighting Industry
 </li>
 <li>
 Good interpersonal, presentation skills
 </li>
 <li>
 Good analytical skills and problem-solving abilities.
 </li>
 <li>
 Hardworking, determined, initiative and able to work under pressure.
 </li>
 <li>
 Good spoken &amp; written English
 
 
 </li>
 </ul>
 
 Everything we&rsquo;ll do for you
 
 
 
 You can grow a lasting career here. We&rsquo;ll encourage you, support you, and challenge you. We&rsquo;ll help you learn and progress in a way that&rsquo;s right for you, with coaching and mentoring along the way. We&rsquo;ll listen to you too, because we see and value every one of our 29,000+ people.
 
 
 We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.
 
 
 Come join us, and together we can light up the future.
</div>

Key Account Manager - OEM

Mervat Soltan Foundation

<div>
 
 
 We Are Hiring a Telesales role for the Donations Account!
 
 
 
 
 
 
 
 Mervat Soltan Charity Organization is seeking male and female candidates for a Telesales role to join our team and help amplify our mission.
 
 
 
 
 
 
 
 Role Description:
 
 
 
 
 We are looking for a full-time, on-site Telesales Representative for our Donations Account department in Abbasiya, Egypt. The role involves actively contacting individuals to encourage donations and support the foundation&rsquo;s charitable programs. You will explain the impact of contributions, answer donor questions, and build lasting relationships to inspire continued giving. The Telesales Representative will maintain accurate records of all interactions, follow up with interested donors, and collaborate with the team to achieve fundraising goals.
 
 
 
 
 
 
 
 Job Benefits &amp; Requirements:
 
 
 <ul>
 <li>
 
 University degree required
 
 </li>
 <li>
 
 Working hours: 10 AM to 6 PM (including a 1-hour break)
 
 </li>
 <li>
 
 Paid training provided
 
 </li>
 <li>
 
 Two days off per week (rotational)
 
 </li>
 <li>
 
 Medical and social insurance
 
 </li>
 <li>
 
 Attractive salary + quarterly incentives
 
 </li>
 <li>
 
 Minimum 6 months of telesales experience required
 
 </li>
 </ul>
 
 
 
 
 
 ➡️ If Interested, Send your CV via WhatsApp: 01006429176
 
 
</div>

Telesales (Donations Account)

EOSTrack

<div>
 
 
 Company Description
 
 
 
 EOSTrack Engineering &amp; Agencies specializes in delivering innovative CAE (Computer-Aided Engineering) analyses to optimize engineering designs and enhance process robustness for modern industries. With a forward-thinking approach, EOSTrack leverages advanced engineering tools and expertise to provide effective solutions. The company is dedicated to helping clients achieve efficiency, innovation, and success in design and engineering practices.
 
 
 
 Role Description
 
 
 
 This is a full-time hybrid role based in Cairo, Egypt, with the option for some remote work. As a Software Sales Representative, you will be responsible for identifying and engaging with potential clients to generate leads, building and maintaining relationships with clients, and managing accounts. You will play a key role in demonstrating and selling software solutions tailored to clients&rsquo; needs and contributing towards achieving sales targets.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Proven skills in Software Sales, including presenting and selling software solutions effectively
 </li>
 <li>
 Expertise in Lead Generation and Account Management strategies
 </li>
 <li>
 Strong Communication abilities to build and maintain client relationships
 </li>
 <li>
 Experience in Sales, including meeting or exceeding targets and understanding customer needs
 </li>
 <li>
 Ability to work in a hybrid environment and adapt to flexible work arrangements
 </li>
 <li>
 Proficiency in using CRM tools and related software
 </li>
 <li>
 Bachelor&rsquo;s degree
 </li>
 <li>
 Previous experience in the engineering services or technology sector is a plus
 </li>
 </ul>
</div>

Software Sales Representative

Explore 854+ Key account representative in Cairo this December. Find roles across top companies and apply now to boost your career.

854 key account representative jobs IN Cairo

Key Account Sales Specialist

Key Account Officer

Key Account Specialist

Key Account Specialist

Key Account Manager - OEM

Telesales (Donations Account)

Software Sales Representative