business development & sales analyst

head of solution architecture/sales engineering Jobs in Boston

lead data engineer

lead market data systems engineer, technology data & data access Jobs in Boston

lead, business analyst

lead business systems consultant

American Family Insurance

<div>This position will be responsible for leading the ideation, conceptualization, prioritization, and initiation for future system use and enhancements. Works with technology areas to clarify business requirements where needed and assists in the development of the test strategy and plan for large and complex projects. This position will oversee the research on complex system issues and coordinates resolution. Research and evaluate business system application developments and technologies within the insurance industry and business markets that are relevant to the business and future business strategy.<p></p><p>
Position Compensation Range:</p>
$99,000.00 - $167,000.00<p></p><p>
Pay Rate Type:</p>
Salary<p></p><p><i>
Compensation may vary based on the job level and your geographic work location. </i><i>Relocation support is offered for eligible candidates.</i></p><p></p>
Primary Accountabilities &bull; Conducts advanced data analysis with the ability to query enterprise-scale databases and problem solving with the use of data from associated systems. &bull; Queries large databases/source systems to explore defects, problem-solving and testing of defects. &bull; Engages with technology areas and represents the business-on-business issues and requirements for large and complex system projects. &bull; Partners with stakeholders to understand needs, gather and analyze business requirements, perform data analysis, assist in change management, training and testing efforts. &bull; Gathers and document business rules functional requirements and data definitions. &bull; Collaborates to resolve inconsistencies and inadequacies in requirements. &bull; Partners with technology areas to develop user acceptance testing and quality assurance test scenarios and cases working to ensure data delivery meets business requirements. Collaborates with stakeholders to produce and maintain accurate test documentation. Specialized Knowledge &amp; Skills Requirements &bull; Demonstrate experience providing customer-driven solutions, support or service. &bull; Demonstrate experience developing relationships with internal and external partners. &bull; Extensive knowledge of business systems and how to apply them to leverage efficiencies in a business environment. &bull; Solid knowledge and understanding of project management methodologies, practices, techniques and tools. &bull; Basic knowledge and understanding of systems development life cycle (SDLC). Licenses &bull; Not applicable. Travel Requirements &bull; Up to 25%. Physical Requirements &bull; Work that primarily involves sitting/standing. Working Conditions &bull; Not applicable.<p></p><h3 class="jobSectionHeader"><b>
Additional Information</b></h3><ul><li><p>
Offer to selected candidate will be made contingent on the results of applicable background checks</p></li><li><p>
Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions</p></li><li><p>
Sponsorship will not be considered for this position unless specified in the posting</p></li></ul><p></p><div><p>
Candidates can be considered at the lower (Senior Business Systems Specialist) level, if qualified.</p></div><p></p><div><p>
In this hybrid role, you will be expected to work a minimum of 10 days per month from the office. Candidates should reside within approximately 35-50 miles of one of the following office locations: Madison, WI 53783; Boston, MA 02110;</p></div><p></p><div><p>
#LI-Hybrid</p></div><p></p><p>
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.</p><p></p><p>
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.</p><p></p><p>
American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email AskHR@AmFam.com to request a reasonable accommodation.</p><p></p>
#LI-JM1</div>

Lead Business Systems Consultant

Lead Advisor

<div>
 <p>
  Lead Advisor, LLC is a wealth management consulting and search firm. This role is for a client firm in Boston.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Our client provides financial planning, investment management, banking and comprehensive advice to a wide range of ultra-high net worth clients, as well as family offices, foundations and endowments and is one of the largest RIAs in the country.
 </p>
 <p>
  <br/>
 </p>
 <p>
  In the this role you will have direct client contact, playing a critical role impacting the financial success of the firm's sophisticated clients. You will build deep relationships across the financial industry while orchestrating a seamless client experience. Your expertise will be vital in managing the complex and sensitive onboarding of new client relationships, proactively mitigating fraud risk, executing critical trades, and optimizing liquidity.
 </p>
 <p>
  <strong>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   YOU WILL
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Leverage your interpersonal skills to contribute to a successful and growing business
  </li>
  <li>
   Act as key point of contact for ultra-high net worth clients while working closely with firm advisors and teammates to ensure an exceptional client experience.
  </li>
  <li>
   Introduce clients to the firm's offerings including client reporting, digital capabilities and banking services
  </li>
  <li>
   Oversee asset movements, portfolio implementations and leverage your understanding of estate planning and tax concepts
  </li>
  <li>
   Execute, process and reconcile trading and other investment related transactions
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Skills &amp; Experience
   </strong>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor's Degree Required
  </li>
  <li>
   Commitment to excellence and a high level of integrity
  </li>
  <li>
   Self-motivated and able to work in an autonomous, yet highly collaborative environment
  </li>
  <li>
   Meticulous attention to detail is a must
  </li>
  <li>
   Strong verbal and written communication skills, as well as strong organizational and interpersonal skills
  </li>
  <li>
   Ability to work in a fast-paced environment and think clearly under pressure
  </li>
  <li>
   Strong interest in client service
  </li>
  <li>
   1-3 years experience in client service and/or the financial industry is preferred.
  </li>
  <li>
   Employees are required to be fully licensed investment advisors with an active Series 65; or
  </li>
 </ul>
 <p>
  SIE, Series 7 and 63; or an active Professional Designation: Certified Financial Planner (CFP&reg;), Chartered Financial Analyst (CFA), Chartered Financial Consultant (ChFC), Chartered Investment Consultant (CIC) or Personal Financial Specialist (PFS).
 </p>
 <p>
 </p>
</div>


Private Wealth Analyst

Perficient

<div><p>Perficient is a global AI-first consultancy. Our team of strategists, designers, technologists, and engineers partners with the world&rsquo;s most innovative enterprises and admired brands to deliver real business results through the transformative power of AI. As part of our AI-First strategy, we empower every employee to build AI fluency and actively engage with AI tools to drive innovation and efficiency. We break boundaries, obsess over outcomes, and shape the future for our clients. Join a company where bold ideas and brilliant minds converge to redefine what&rsquo;s possible - while building a career filled with growth, balance, and purpose.<br>
</p><p></p><p>We currently have a career opportunity for a <b>Senior Technical Consultant - Data Engineering </b>to join our <b>AI Data Platforms-Data &amp; Analytics-Delivery Team </b>in <b>Boston, MA </b>.<br>
</p><p></p><p>The Senior Technical Consultant will be driving the design, automation, and scaling of our cloud-native data platform.<br>
</p><p></p><p><b>Job Overview:
</b></p><p>As a Senior Technical Consultant, you&rsquo;ll work closely with engineering and business leaders to design and build data integration solutions that drive enterprise analytics and decision-making. You&rsquo;ll leverage cloud technologies, CI/CD pipelines, and Power BI to deliver scalable, high-performance data solutions. The ideal candidate excels in ETL programming, data integration, and data modeling, enabling self-service analytics and ensuring data accessibility, governance, and integrity. You&rsquo;ll be part of an agile team, participating in Scrum ceremonies and deliver continuous value to stakeholders.<br>
</p><p></p><p>Perficient is always looking for the best and brightest talent, and we need you! We&rsquo;re a quickly growing, global digital consulting leader, and we&rsquo;re transforming the world&rsquo;s largest enterprises and biggest brands. You&rsquo;ll work with the latest technologies, expand your skills, and become a part of our global community of talented, diverse, and knowledgeable colleagues.</p></div>

Senior Technical Data Engineer - Boston, MA

Daley And Associates, LLC

<div>
 Vice President, Engineering &amp; AI (Platforms)
 <p>
  Our client is seeking a Vice President of Engineering &amp; AI to lead our software and data platform organization, building the foundations that power analytics, products, and AI at scale. This role owns platform strategy, execution, and organizational leadership across software engineering, data engineering, cloud infrastructure, and applied AI.
 </p>
 <p>
  You will partner closely with executive leadership to translate business priorities into durable platforms, scale high-performing teams, and ensure systems are reliable, secure, and future-ready.
 </p>
 What You&rsquo;ll Do
 <ul>
  <li>
   <p>
    Set and execute the platform strategy for software, data, and cloud, aligned with business goals.
   </p>
  </li>
  <li>
   <p>
    Lead and scale teams across platform engineering, data engineering, and core services.
   </p>
  </li>
  <li>
   <p>
    Build and evolve enterprise data platforms that support ingestion, governance, analytics, and AI.
   </p>
  </li>
  <li>
   <p>
    Ensure delivery of high-quality, resilient, and scalable systems, with strong engineering standards and operational discipline.
   </p>
  </li>
  <li>
   <p>
    Establish platform abstractions, shared services, and developer tooling that accelerate product and AI teams.
   </p>
  </li>
  <li>
   <p>
    Guide adoption of AI capabilities within platforms and internal workflows where they improve reliability, automation, and insight.
   </p>
  </li>
  <li>
   <p>
    Balance long-term platform investments with incremental delivery and measurable outcomes.
   </p>
  </li>
  <li>
   <p>
    Define engineering metrics, operating rhythms, and technical standards that drive accountability.
   </p>
  </li>
  <li>
   <p>
    Communicate platform roadmaps, tradeoffs, and progress to executive stakeholders.
   </p>
  </li>
 </ul>
 What We&rsquo;re Looking For
 <ul>
  <li>
   <p>
    10+ years across software engineering, data engineering, and cloud platforms, with senior leadership experience at the Director or VP level.
   </p>
  </li>
  <li>
   <p>
    Deep experience building and operating platforms, shared services, and data infrastructure at scale.
   </p>
  </li>
  <li>
   <p>
    Strong technical judgment in distributed systems, cloud infrastructure (AWS preferred), and modern data stacks.
   </p>
  </li>
  <li>
   <p>
    Experience enabling analytics, governance, and AI through well-designed data pipelines and platforms.
   </p>
  </li>
  <li>
   <p>
    Proven ability to lead leaders, scale teams, and manage complex technical portfolios.
   </p>
  </li>
  <li>
   <p>
    Clear, concise communicator with strong executive presence.
   </p>
  </li>
 </ul>
 How You Lead
 <ul>
  <li>
   <p>
    Platform-first: You think in systems, leverage, and long-term maintainability.
   </p>
  </li>
  <li>
   <p>
    Execution-driven: You turn roadmaps into reliable platforms teams can trust.
   </p>
  </li>
  <li>
   <p>
    Pragmatic: You make smart architectural tradeoffs under real constraints.
   </p>
  </li>
  <li>
   <p>
    Data- and AI-aware: You understand how strong platforms unlock AI and analytics.
   </p>
  </li>
  <li>
   <p>
    Ownership-oriented: You are accountable for outcomes, uptime, and adoption.
    <br/>
    <br/>
    <br/>
    Onsite in Boston MA&nbsp;
    <br/>
    <br/>
    <br/>
    For immediate consideration please email a resume to Kenny at Kwilliams@daleyaa.com&nbsp;
    <br/>
    <br/>
   </p>
  </li>
 </ul>
</div>


VP Software Engineering and AI Platforms

Coverys

<div><div>Position Summary</div><div></div><div>
The Senior Scrum Lead at Coverys plays a key role in advancing the organization&rsquo;s Agile delivery model across insurance, risk analytics, and enterprise technology platforms. This role partners closely with business and IT leaders to deliver initiatives that modernize policy, billing, claims, and underwriting systems, enhance digital experiences, and support Coverys&rsquo; mission of protecting the healthcare community through innovative insurance and risk management solutions.</div><div></div><div>
Essential Duties &amp; Responsibilities</div><div></div><div>
Agile Delivery &amp; Execution</div><ul><li><div>
Serve as Scrum Lead for two or more Agile teams within Coverys&rsquo; product and technology portfolio (e.g., core systems modernization, analytics, or digital experience).</div></li><li><div>
Plan and facilitate all Scrum ceremonies sprint planning, daily stand-ups, sprint reviews, and retrospectives.</div></li><li><div>
Partner with Product Owners and Business Analysts to maintain healthy, prioritized backlogs aligned with strategic business outcomes.</div></li><li><div>
Identify and remove impediments impacting sprint progress while driving alignment across cross-functional teams (underwriting, Product Development, Actuarial, IT).</div></li><li><div>
Leverage Agile metrics (velocity, burn-up/down, predictability) to guide performance and transparency.</div></li><li><div>
Support Release Train level planning by ensuring team readiness for PI Planning and participating in coordination activities that align delivery across teams.</div></li></ul><div></div><div>
Stakeholder Collaboration</div><ul><li><div>
Work closely with product managers, delivery leads, architects, and business stakeholders to ensure sprint goals and deliverables support Coverys&rsquo; corporate strategy.</div></li><li><div>
Collaborate with governance teams to maintain compliance with internal processes, audit standards, and regulatory expectations.</div></li><li><div>
Communicate progress, risks, and dependencies clearly to leadership and business partners.</div></li></ul><div></div><div>
Coaching &amp; Continuous Improvement</div><ul><li><div>
Mentor Scrum Leads and Product Owners across multiple teams to strengthen Agile maturity and consistency.</div></li><li><div>
Foster a culture of accountability, empowerment, and continuous improvement.</div></li><li><div>
Promote adoption of Agile practices, DevOps, and automation to improve delivery speed and quality.</div></li><li><div>
Facilitate retrospectives to capture lessons learned and implement actionable improvements.</div></li></ul><div></div><div>
Governance, Quality &amp; Compliance</div><ul><li><div>
Ensure alignment with IT governance, risk, and compliance frameworks in the insurance space (e.g., data privacy, and audit readiness).</div></li><li><div>
Maintain discipline in documentation, change management, and system testing in partnership with QA and release teams.</div></li></ul><ul><li><div>
Support evolving business needs, as applicable.</div></li></ul><div></div><div>
Education, Experience, Competencies &amp; Values</div><ul><li><div>
Bachelor&rsquo;s degree in business, Computer Science, or related field, required.</div></li><li><div>
7+ years of IT delivery experience, with 5+ years as a Scrum Lead in an Agile or hybrid environment.</div></li><li><div>
Experience in insurance systems, ideally in medical professional liability, commercial lines, or P&amp;C insurance. Extensive experience leading Agile delivery in the insurance domain.</div></li><li><div>
Certified Scrum Master (PSM/CSM) or equivalent (PMI-ACP, A-CSM), required.</div></li><li><div>
Exceptional facilitation, servant leadership, and communication skills.</div></li><li><div>
Strong understanding of Agile methodologies (Scrum, Kanban, SAFe) and experience with Azure DevOps, SharePoint, or similar tools.</div></li><li><div>
Hands-on experience supporting Release Trains and facilitating or participating in PI Planning events.</div></li><li><div>
Experience with Duck Creek, Guidewire or other core insurance systems, preferred.</div></li><li><div>
Familiarity with cloud-based data platforms, Workday, or Salesforce ecosystems, preferred.</div></li><li><div>
Prior exposure to compliance or audit-driven environments in insurance.</div></li><li><div>
Ability to foster collaboration across teams with transparent and effective communication.</div></li><li><div>
Delivery Excellence and Execution Discipline</div></li><li><div>
Business and Technical Agility</div></li><li><div>
Risk and Dependency Management</div></li><li><div>
Continuous Learning and Improvement Mindset</div></li></ul><div></div><div>
The base salary range for this role is $114,829.50-$155,357.56. Individual compensation packages are based on a variety of factors that are unique to each candidate including geographic location, skill set, experience, qualifications and education.</div><div></div><div>
If you're a caring and customer focused individual who enjoys working with passionate team members, Coverys is the right company for you!</div></div>

Senior Scrum Lead

Boston Children's Hospital

<div><div><div><div>84238BR</div>
</div><div><div>Human Resources</div>
</div><div><p><b>Job Posting Description</b></p>
<div><b>Position Summary/ Department Summary:</b><br>
As key member of the client service delivery team, the Human Resources Business Partner (HRBP) is responsible for partnering with leadership and each of the HR Centers of Excellence on matters involving employee relations, workforce planning, performance management, organizational change, job design, employee engagement etc. As an internal consultant, the HRBP builds strong relationships with the managers and employees in assigned client service areas. This position Reports to the Director, HR Business Partner.<br>
<br>
Once the HRBP has demonstrated readiness to effectively manage client relationships, the role will transition to include managing an individual client portfolio, with increasing autonomy and responsibility within the organization.<br>
<br>
<b>Key Responsibilities:</b><ul><li>
Support the delivery of people strategies, in partnership with HR Business Partners, leaders, and colleagues across HR, that enable high-quality patient care and a positive employee experience across clinical and operational teams.</li><li>
Partner closely with the Senior Director and the HR Business Partner team to support workforce initiatives, gain exposure to enterprise priorities, and build consultative HR capability through collaboration and mentorship.</li><li>
Partner closely across HR to support coordinated, high-quality people solutions that align to business needs and organizational priorities.</li><li>
Support workforce initiatives related to staffing, engagement, performance management, organizational effectiveness, and change efforts, ensuring alignment with business priorities and organizational values.</li><li>
Prepare insights, data summaries, and materials that support informed decision-making by HR Business Partners and leaders, including workforce trends, employee feedback, and operational metrics.</li><li>
Participate in intake conversations and planning activities to help anticipate business needs, frame people-related challenges, and support the development of practical, sustainable solutions.</li><li>
Support the planning, coordination, and follow-through of HR initiatives, ensuring timelines, deliverables, and stakeholder expectations are clearly communicated and met.</li><li>
Build strong working relationships with leaders, managers, and HR colleagues by demonstrating professionalism, responsiveness, and a commitment to service excellence.</li><li>
Contribute to continuous improvement efforts by identifying opportunities to enhance HR service delivery, strengthen consistency, and support effective partnership across the HRBP team.</li></ul><b>
Minimum Qualifications</b><br>
<b>Education:</b><ul><li>
Bachelor&rsquo;s degree in HR Management or Business Administration preferred.</li></ul><br>
<b>
Experience:</b><ul><li>
Minimum 5 years of progressive HR experience required.</li><li>
Knowledge of multiple human resource disciplines.</li><li>
Prior human resources experience in an academic medical center, hospital, healthcare system or higher education system strongly preferred.</li><li>
Excellent communication and presentation skills.</li><li>
Ability to multi-task with strong attention-to-detail, ability to deal with ambiguity, and achieve results in a fast-paced environment.</li><li>
Data savvy, with ability to drive operational excellence using metrics.</li></ul><br>
<b>
Certifications:</b><ul><li>
SHRM-CP or PHR certification preferred.</li></ul></div>
</div><div><p><b>Status</b></p>
<div>Full-Time</div>
</div><div><p><b>Regular, Temporary, Per Diem</b></p>
<div>Regular
</div></div><div><p><b>Standard Hours per Week</b></p>
<div>40
</div></div><div><p><b>Pay Range</b></p>
<div>$78540.80-$125652.80 Annual</div>
</div><div><p><b>Office/Site Location</b></p>
<div>Boston</div>
</div><div><p><b>Job Posting Category</b></p>
<div>Human Resources</div>
</div><div><p><b>Remote Eligibility
</b></p><div>Part Remote/Hybrid</div></div></div></div><div></div>

HR Business Partner

Human Agency

<div>
 <strong>
  Location:
 </strong>
 US or Canada
 <br/>
 <br/>
 <strong>
  Type:
 </strong>
 US Applicants - Full-Time; Canadian Applicants - Independent Contractor
 <br/>
 <br/>
 <strong>
  About Human Agency
  <br/>
  <br/>
 </strong>
 We're scaling rapidly and have a growing pipeline of opportunities that demand exceptional talent across disciplines. Our mission is to bring on individuals, from creative producers to technical experts to entrepreneurial leaders, who can help us realize this next chapter of growth.
 <br/>
 <br/>
 We are a company of doers. Leaders roll up their sleeves, teams work flat, and everyone contributes to what ships. Titles don't insulate us from feedback or basics. We invite critique, learn quickly, and keep raising the bar. The best ideas win here, no matter where they come from, because clients trust us to deliver the strongest outcomes every time.
 <br/>
 <br/>
 Our clients' missions, products, and bottom lines are sacred. We immerse ourselves in their world, becoming stewards of their goals and partners in solving big problems. Every product, strategy, or asset we create must be both beautiful and functional; practical, usable, and designed for real-world impact.
 <br/>
 <br/>
 Humans are our most valuable resource, and we only grow by hiring people who push us forward. Across strategy, engineering, design, data, and operations, we seek out teammates who raise the bar and make us better. Always hire up, never down.
 <br/>
 <br/>
 We partner with organizations of all sizes to explore, design, and implement AI strategies that are secure, scalable, and human-centered. We believe AI should amplify human potential, not replace it and we build with that conviction in every engagement. From advisory and tooling to implementation and education, we meet clients where they are at and help them integrate AI in ways that align with their mission and values. Our goal is to empower teams to work smarter, move faster, and unlock new possibilities through thoughtful, responsible innovation.
 <br/>
 <br/>
 And through it all, we lead with purpose, love, and adventure. We do meaningful work with people we care about, and we make the ride an adventure worth taking. Because at Human Agency, who we are and how we work are one and the same.
 <br/>
 <br/>
 <strong>
  The Opportunity
  <br/>
  <br/>
 </strong>
 We are seeking an exceptional Chief of Staff for our Managing Director of AI&mdash;someone who combines strategic vision in AI with hands-on execution and technological know-how. You'll be both a force-multiplier and a transformation architect: designing AI-enabled processes, building automated engines that run independently, leading organizational rollouts, and ensuring crisp execution across our AI solutions practice.
 <br/>
 <br/>
 This role goes beyond traditional Chief of Staff responsibilities. You'll design processes that leverage AI, build repeatable systems that scale, and lead entire client transformations from discovery to sustained adoption. You have the potential to grow into leading organizational-level AI implementations as the practice expands.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Strategic &amp; Executive Leadership
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Partner with the Managing Director of AI and the executive team to translate priorities into sequenced plans, resourcing, and measurable outcomes
  </li>
  <li>
   Lead Human Agency's AI transformation methodology: define offerings, build repeatable frameworks, and establish best practices for AI-enabled workflows
  </li>
  <li>
   Design end-to-end processes that embed AI tools (LLMs, automation platforms, knowledge assistants) into client workflows and internal operations
  </li>
  <li>
   Translate complex AI capabilities into clear business cases, use cases, and implementation roadmaps for executive audiences
  </li>
  <li>
   Produce high-quality executive materials (briefings, roadmaps, decision memos) that drive alignment and decisions
  </li>
  <li>
   Identify where AI creates leverage across client engagements and surface strategic opportunities to leadership
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  AI Process Design &amp; Automated Engines
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Design and build AI-powered systems that operate independently with minimal ongoing intervention&mdash;automated engines that scale beyond individual engagements
  </li>
  <li>
   Create repeatable processes for AI implementation: discovery frameworks, solution architectures, evaluation routines, and governance models
  </li>
  <li>
   Design prompts, playbooks, and knowledge bases optimized for reliability, consistency, and reusability across multiple clients
  </li>
  <li>
   Implement lightweight automation using no/low-code tools (Zapier, Make, Airtable) integrated with AI capabilities
  </li>
  <li>
   Establish monitoring and feedback loops that enable self-correcting, continuously improving systems
  </li>
  <li>
   Document patterns and best practices that can be deployed at scale
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Client Service Delivery &amp; Organizational Rollouts
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Own end-to-end delivery on multiple client engagements involving AI-enabled solutions (e.g., knowledge assistants, workflow automations, content summarization, research copilots), from discovery through launch and sustained adoption
  </li>
  <li>
   Lead company-wide and client-wide AI adoption initiatives&mdash;managing stakeholder alignment, training, governance, and measurement across entire organizations
  </li>
  <li>
   Run comprehensive discovery to surface use cases, success metrics, risks, change-management needs, and technical requirements; translate findings into scopes, timelines, and clear acceptance criteria
  </li>
  <li>
   Coordinate solution build-outs with internal teammates and external partners: data/connectivity needs, tool selection, integration planning, prompt engineering, and rollout choreography
  </li>
  <li>
   Design change-management approaches that address skill gaps, cultural resistance, workflow disruption, and organizational readiness
  </li>
  <li>
   Partner with client leadership to sequence rollout phases, manage dependencies, and demonstrate ROI
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Quality, Governance &amp; Evaluation
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Set lightweight evaluation routines: accuracy metrics, latency benchmarks, cost tracking, quality assurance processes, and continuous improvement cycles
  </li>
  <li>
   Establish prompt/playbook management, basic safety/guardrail checks, and UAT plans
  </li>
  <li>
   Build governance frameworks that enable responsible, scalable AI adoption across organizations
  </li>
  <li>
   Implement monitoring systems that track performance, usage, and business impact
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Stakeholder Management &amp; Enablement
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead standing client check-ins, executive presentations, demo readiness, decision logs, and release notes, presenting succinct options and recommendations
  </li>
  <li>
   Create comprehensive enablement materials: user guides, FAQs, training programs, and governance playbooks that empower client teams to operate AI systems independently
  </li>
  <li>
   Build lasting client relationships through proactive communication, anticipation of needs, and consistent delivery quality
  </li>
  <li>
   Present to executive audiences with clarity and confidence, addressing concerns about accuracy, security, and adoption
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Operations &amp; Project Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Design and continuously improve the operating system for AI work: intake &rarr; triage &rarr; prioritization &rarr; delivery &rarr; QA &rarr; launch &rarr; measurement
  </li>
  <li>
   Manage staffing assignments and subcontractor contributions across concurrent workstreams; keep tools current (Asana/Notion, Google Workspace, Slack)
  </li>
  <li>
   Budget &amp; scope control: track time against SOWs, flag changes early, manage vendors, and ensure on-budget delivery with clear documentation
  </li>
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   Establish shared dashboards for delivery health (timeline, risk, burn, dependency status) and run tight meeting cadences
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  </li>
 </ul>
 <strong>
  Communications &amp; Reporting
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 </strong>
 <ul>
  <li>
   Prepare agendas, briefings, and executive-ready presentations; synthesize complex information into actionable insights
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  <li>
   Provide clear, timely reporting to the Managing Director of AI and stakeholders on progress, risks, and decisions
  </li>
  <li>
   Contribute to Human Agency's AI thought leadership through documentation of best practices, case studies, and insights
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  </li>
 </ul>
 <strong>
  Who You Are
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 </strong>
 <strong>
  Experience &amp; Skills
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 </strong>
 <ul>
  <li>
   5-7+ years in operations, client services, product/program/project management, strategic support, consulting, or transformation roles with direct ownership of client-facing delivery
  </li>
  <li>
   Demonstrated success leading multi-stakeholder projects and organizational change initiatives end-to-end (scope, timelines, budgets, risk, and change management)
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  <li>
   Deep AI fluency: hands-on experience implementing LLM-enabled solutions, prompt engineering, workflow automation, and knowledge management systems; can shape prompts/playbooks, evaluate quality, and choose appropriate tools or vendors
  </li>
  <li>
   Strong understanding of AI capabilities and limitations, when to use AI, how to design for reliability, and how to manage risks responsibly
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  <li>
   Proven ability to design repeatable processes and systems that scale beyond individual projects
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  <li>
   Experience with no/low-code automation platforms (e.g., Zapier/n8n), knowledge bases, and modern AI tooling
  </li>
  <li>
   High proficiency with Google Workspace, Asana/Notion, Slack, and comfort with modern web and content tools; experience preparing polished executive documents and presentations
  </li>
  <li>
   Exceptional ability to translate complex technical concepts into clear business value for non-technical audiences
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  <li>
   Bonus: Experience leading organizational-level technology rollouts, background in management consulting, familiarity with responsible AI considerations (privacy, data handling, consent, bias mitigation), or experience in AI/ML product development
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  </li>
 </ul>
 <strong>
  Mindset &amp; Traits
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 </strong>
 <ul>
  <li>
   Builder and operator: You design systems that work without constant oversight, not just execute tasks
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  <li>
   Strategic and tactical: Comfortable setting vision while rolling up sleeves for hands-on implementation
  </li>
  <li>
   AI pragmatist: Excited about possibilities but grounded in what actually delivers measurable value
  </li>
  <li>
   Mission-driven; systems thinker with bias for action
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  <li>
   Clear, persuasive communicator who can influence executive stakeholders and earn trust through delivery
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  <li>
   Calm under pressure with excellent judgment about when to escalate vs. solve independently
  </li>
  <li>
   Able to hold strategic context while driving tactical execution across multiple concurrent engagements
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  <li>
   Intellectually curious with strong learning agility, you stay current on AI capabilities and translate findings into practical applications
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  <li>
   Comfortable operating in ambiguity and creating structure where none exists
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  </li>
 </ul>
 <strong>
  Considerations
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  <br/>
 </strong>
 <ul>
  <li>
   <strong>
    Education:
   </strong>
   Bachelor's degree or equivalent experience; an advanced degree in business, technology, or a related field is a plus
  </li>
  <li>
   <strong>
    Ethics:
   </strong>
   Commitment to ethical practices and responsible AI (transparency, human oversight, privacy, bias mitigation)
  </li>
  <li>
   <strong>
    Travel:
   </strong>
   Regular (20&ndash;40%) for client activities, organizational rollouts, and events
  </li>
  <li>
   <strong>
    Location:
   </strong>
   Remote-friendly with preference for candidates in major tech hubs
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  </li>
 </ul>
 <strong>
  Compensation
  <br/>
  <br/>
 </strong>
 This role offers a competitive base salary with performance-based bonuses and potential equity participation. Final compensation will vary based on experience, performance, and location.
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 <strong>
  Why Join Human Agency
  <br/>
  <br/>
 </strong>
 Join a team of thinkers and builders creating meaningful impact across sectors&mdash;with autonomy to lead, the resources to succeed, and room to grow. This role offers the opportunity to shape how organizations integrate AI at scale, with clear pathways to increased leadership responsibility as our practice expands.
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 <strong>
  Equal Opportunity Commitment
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  <br/>
 </strong>
 Human Agency is an Equal Opportunity Employer. We value diverse backgrounds and strive to build an inclusive culture where everyone feels welcomed and empowered.
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Chief of Staff to the Managing Director of AI

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