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lead medical assistant ma internal medicine clinic

Advocate Aurora Health

<div>Job Description Summary:
Support the care team by performing clinical and administrative tasks that are vital to patient care. Medical Assistants must adhere to all relevant regulations and guidelines to ensure patient safety and confidentiality. They are expected to maintain a high level of professionalism and compassion during all interactions.
Where You Will Work:
Advocate IL Masonic Creticos Cancer Center.
We&rsquo;re Looking For:<ul><li>
High School Diploma or GED required.
</li></ul><ul><li>Must have a medical assistant diploma or 2 years of medical assistant experience or be a certified MA with 2 years of medical assistant experience, to qualify.</li><li>
Preferred skills: Teamwork and accountability.</li></ul>
What You&rsquo;ll Do:
Schedule: Working 2-10 hour shifts every week Wednesday and Thursday. This is a part time, 20 hour/week opportunity.
As a Medical Assistant, you&rsquo;ll play a vital role in the care team &ndash; supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.
As a key member of the ambulatory care team, you will:
<ul><li>Welcome patients and support their transition into care.
</li><li>Take and record vital signs, medical histories, and health screenings.
</li><li>Prepare patients for exams and assist providers during procedures.
</li><li>Administer medications and vaccines as directed.
</li><li>Perform lab-related tasks including specimen collection and point-of-care testing.
</li><li>Document care accurately in the electronic health record.
</li><li>Partner with physicians, nurses, and teammates to deliver high-quality, coordinated care.</li></ul>
About This Location:
The Advocate Cancer Center at Advocate Illinois Masonic Medical Center delivers comprehensive cancer care through a multidisciplinary team committed to providing advanced treatments, innovative therapies, and compassionate support for patients and families
Your feedback matters. Every teammate&rsquo;s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.
Physical Requirements and Working Conditions<ul><li>
Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist frequently throughout the workday.
</li><li>Must be able to lift and support the weight of 35 pounds in handling patients, medical equipment, and supplies.
</li><li>Must be able to: push/pull with 30 lbs. of force and perform a sliding transfer of 150 lbs. with a second person present.
</li><li>Must have functional speech, vision, hearing, and touch with ability to use fine hand manipulation skills for IV insertion and other procedures/functions.
</li><li>Maneuver foot pedals on carts or machines.
</li><li>Perform physical safety interventions such as patient restraint and verbal de-escalation, if needed.
</li><li>May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease. Therefore, protective clothing and equipment must be worn as necessary.
</li><li>Must be able to respond quickly to changes in patient and/or unit conditions.
</li><li>Physical Abilities Testing may be required.
</li><li>Additional department specific physical requirements may be identified for unique responsibilities within the department by the nurse leader.</li></ul>
Ready to Take the Next Step:
Apply Now!</div>

Medical Assistant (MA) - Oncology Clinic

Northwestern Medicine

<div>Company Description 
At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better? 
Job Description 
The Cytogenetics Technologist reflects the mission, vision, and values of NM, adheres to the organization&rsquo;s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
Responsibilities:<ul><li>
Performs all aspects of cytogenetic analysis: tissue culture, cell harvesting, slide preparation and banding, microscope scanning, chromosome analysis, FISH (Fluorescent In-Situ Hybridization) analysis, DNA extractions/microarray based analysis and report drafting.</li><li>
Utilizes laboratory instruments independently and performs troubleshooting as needed.</li><li>
Performs all aspects of pre-analytic workflow appropriate for the Cytogenetics Laboratory to ensure orders are entered correctly, specimens collected are appropriate for the test ordered and are correctly processed/transported.</li><li>
Verifies orders where necessary.</li><li>
Verifies non-patient information (e.g., collection time) according to established protocol.</li><li>
Handles unresolved orders, troubleshoots where needed.</li><li>
Verifies with medical director or operations or resource coordinators to resolve unclear, duplicate or otherwise ambiguous orders prior to LIS order entry.</li><li>
Verifies specimens for add-on tests are available and acceptable, verifies with medical director or operations and/or resource coordinators tests are appropriate and generates add-on test orders if approved.</li><li>
Collecting, receiving and processing of specimens</li><li>
Verifies specimens are correctly and completely labeled upon receipt.</li><li>
Evaluates specimens for appropriateness and takes necessary corrective action.</li><li>
Appropriately documents unacceptable specimens.</li><li>
Prioritizes specimen processing based on established priorities.</li><li>
Aliquots specimens according to established protocols.</li><li>
Maintains test system integrity:<ul><li>
Performs preventative maintenance on instruments/equipment in a timely fashion according to defined schedule.</li><li>
Verifies reagents and supplies meet defined acceptability criteria upon receipt and prior to use; takes action to ensure unacceptable items are removed from use.</li><li>
Ensures that sufficient reagents and supplies necessary for test performance are available.</li><li>
Notifies senior staff when minimum inventory level is encountered.</li><li>
Performs and records all necessary quality control (QC) required for test system performance.</li><li>
Evaluates QC results and takes necessary corrective actions according to established protocol.</li></ul></li><li>
Performs specimen preparation:<ul><li>
Performs any necessary pretest specimen preparation according to protocols (e.g., tissue culture, cell harvesting, slide preparation, etc).</li><li>
Documents all aspects of sample preparation in required forms.</li></ul></li><li>
Performs tests:<ul><li>
Prioritizes testing based on assignment or established priorities, completes testing within defined turn-around-times.</li><li>
Responds effectively to changes in the workflow by coordinating a simultaneous series of tests when needed or adjusting work to incorporate STAT tests or fluctuations in work volume.</li></ul></li><li>
Performs technical review and interpretation:<ul><li>
Reviews results for completeness, correctness, and consistency within defined test system.</li><li>
Evaluates test results/reactions and provides accurate interpretations as appropriate to include correlation with, and integration of, other patient data as necessary.</li><li>
Performs visual interpretation/identifications as appropriate.</li></ul></li><li>
Troubleshoots and solves problems:<ul><li>
Recognizes test system performance problems and takes necessary corrective actions.</li><li>
Recognizes when unresolved problems need to be escalated and takes necessary follow-up action.</li><li>
Prints pending logs and follows-up to ensure pending tests are completed or cancelled when appropriate.</li></ul></li><li>
Post-test specimen storage:<ul><li>
Stores specimens and related materials (blood, slides, tissues, etc) according to protocols for location and duration.</li><li>
Retrieves specimen and related materials when needed.</li></ul></li><li>
Conducts validation studies under the direction of coordinator or director.</li><li>
Performs all aspects of the post-analytic workflow appropriate for the Cytogenetics Laboratory to ensure accurate results are reported within established time frames, specimens are retained appropriately, test results and/or current status are available upon inquiry, and billed charges are correct for testing performed.</li><li>
Verifies and reports results:<ul><li>
Verifies results according to procedure.</li><li>
Performs computer functions necessary for releasing results.</li><li>
Generates written reports according to established protocol.</li><li>
Reviews printed reports when applicable, recognizes problems and escalates according to protocol.</li></ul></li><li>
Amends reports:<ul><li>
Corrects erroneous reports and amends reports according to procedure.</li></ul></li><li>
Responds to inquiries:<ul><li>
Responds to requests for information according to established protocol for confidentiality and release of information.</li><li>
Recognizes when unresolved inquiries need to be escalated and take action.</li></ul></li><li>
Stores documents and records according to established protocol.</li><li>
Charge capture/billing:<ul><li>
Performs billing and/or enters credits for tests and services when applicable.</li><li>
Recognizes billing problems and escalates accordingly.</li></ul></li><li>
Ensures quality of operations:<ul><li>
Follows written standard operating procedures.</li><li>
Operates instruments/equipment according to protocol.</li><li>
Uses computers according to established protocol; follows downtime procedures as required.</li><li>
Performs required Quality System responsibilities.</li><li>
Meets competency standards of the department.</li><li>
Participates in the training of new employees and students.</li><li>
Performs operational review of new procedures.</li><li>
Attends at least one personal development session per year.</li><li>
Performs other duties as assigned, or as needed, to ensure continued quality of operations.</li></ul></li><li>
Ensures safety of operations:<ul><li>
Follows all required safety procedures, uses personal protective equipment appropriate for tasks performed.</li><li>
Maintains clean and organized work area.</li></ul></li><li>
Provides service excellence:<ul><li>
Answers telephones when needed, using NMH telephone etiquette.</li><li>
Maintains patient confidentiality.</li><li>
Assists patients and other contacts whenever need occurs.</li></ul></li></ul> 

Qualifications 
Required:
<ul><li>Bachelor's degree in Medical Technology, Medical Laboratory Science, Clinical Laboratory Science, Chemistry, Biology, Genetics, Molecular Biology or other science degree qualifying the applicant to perform high complexity testing under 42 CFR Part 493</li><li>
One year of work experience in a cytogenetics laboratory or - CG (ASCP) eligible or - CG (ASCP) certified</li></ul> 

Additional Information<div></div> 
Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Background Check
Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.
Artificial Intelligence Disclosure
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.</div>

Cytogenetics Technologist, Full-Time Days

Personic Health Care LLC

Personic Health is seeking a dedicated and detail-oriented Medical Assistant to support our Nurse Practitioners and clinical teams in delivering high-quality in-home wound care services. The Medical Assistant plays a vital role in ensuring seamless patient visits, accurate clinical documentation, and operational efficiency.Key Responsibilities<ul><li>Assist providers during in-home patient visits, including preparing supplies, and documenting care</li><li>Facilitate telehealth visits in the home as needed</li><li>Support the clinical team with wound photography, staging, dressing setup, and record keeping.</li><li>Maintain accurate, timely electronic health records (EHR) documentation.</li><li>Ensure all necessary supplies and equipment are stocked, organized, and available for patient visits.</li><li>Serve as a professional and compassionate point of contact for patients, families, and facility partners.</li><li>Coordinate with scheduling, operations, and clinical leadership to support efficient daily workflows.</li><li>Follow all Personic Health policies, HIPAA regulations, and infection control standards.</li><li>Assist with follow-ups, care coordination, and general administrative tasks as needed.</li></ul>Qualifications<ul><li>Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), or equivalent preferred.</li><li>Previous experience in wound care, home health, or skilled nursing settings is highly valued.</li><li>Strong understanding of medical terminology and basic clinical procedures.</li><li>Excellent communication, time management, and organizational skills.</li><li>Ability to work independently in the field and adapt to dynamic patient-care environments.</li><li>Valid driver&rsquo;s license, reliable transportation, and willingness to travel within region.</li></ul>About us: Personic Health is In-Home Wound Care. It&rsquo;s in the DNA of our company as we are Physician founded and led. We are powered by the country&rsquo;s top healthcare providers, and we provide wound care services in the comfort of the patients&rsquo; home that would otherwise be found in a wound care center.We are a privately owned and self-funded company, so we are strategic in where and how we use our resources. Everything we do has to be done with precision. This ensures that we only employ and deploy the best of the best. From our in-house team led by our Executive Physician Leadership to the Clinicians bringing the wound care center into each patient's homes, we are certain that our patients will receive world class care.Benefits: At Personic Health, we value our employees and are committed to fostering a supportive and rewarding work environment. As part of our commitment, we offer a comprehensive benefits package, including:&middot; Competitive salary&middot; Opportunities for ongoing training and career advancement&middot; Supportive work environment with a focus on work-life balance&middot; Access to cutting-edge medical technology and resources&middot; Eligibility for comprehensive medical, dental, and vision insurance plans&middot; Participation in our employer-sponsored 401(k) plan with matching contributions&middot; Generous vacation, sick leave, and holiday pay&middot; Life insurance coverage to provide financial protection for you and your loved onesNote: The above job description is intended to describe the general content of and requirements for the performance of this role. It is not intended to be an exhaustive statement of duties, responsibilities, or requirements and may change at any time.Disclosure:Personic Health is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.A person with a disability requiring accommodation for completing the application process or for purposes of employment should notify Personic Health as soon as possible.By submitting my application, I understand that, after evaluating whether a candidate meets the minimum job qualifications, Personic Health may conduct an online search of public information to further screen me as an applicant for employment, utilizing non-discriminatory criteria.I affirm that the information provided on this application (and accompanying r&eacute;sum&eacute; and notes, if any) is true and complete. I understand that any false information, misrepresentations, or omissions&mdash;oral or written&mdash;may disqualify me from further consideration for employment and may result in discipline or dismissal if discovered at a later date.I authorize this company to investigate all statements contained in this application, including records of any former employers, police departments, and other references or sources concerning me. I authorize all such references and sources (and the company) to release this information without liability for damage resulting from such release. I waive any written notice of the release of such records that may be required by state or federal law.Job Type: Full-timePay: $45,000.00 - $50,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Are you currently a CMA/MA?</li><li>Do you have home health or wound care experience?</li><li>Do you have a vehicle with insurance coverage?</li><li>Do you reside in Chicago, IL?</li></ul>Work Location: On the road

Medical Assistant - Servicing Chicago

Guidehealth

<div>
 
 WHO IS GUIDEHEALTH?
 
 
 
 Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to make great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers. Driven by empathy and powered by AI and predictive analytics, Guidehealth leverages remotely-embedded Healthguides&trade; and a centralized Managed Service Organization to build stronger connections with patients and providers. Physician-led, Guidehealth empowers our partners to deliver high-quality healthcare focused on outcomes and value inside and outside the exam room for all patients.
 
 
 
 Job Description
 
 
 
 As a Healthguide, you will be supported by clinical teams in your strengthening of the connection between the patient and their primary care physician/medical practice staff, as well as improving the patient&rsquo;s health and well-being. The Healthguide engages patients and helps them navigate their care, solve their healthcare issues, and improves communication with their medical practice.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 <ul>
 <li>
 Working primarily remotely, Healthguides will be working with the patient&rsquo;s medical practice staff and Guidehealth&rsquo;s Case Management team, to manage a targeted population of patients.
 </li>
 <li>
 Functioning independently and being a highly collaborative team member as an extension of medical practice.
 </li>
 <li>
 Assisting the patient in achieving better health outcomes by addressing their questions and concerns, connecting them with the medical practice, partnering in implementing high-impact care plans and closing care gaps, escalating medical issues, and navigating them to the right resources including assisting with referrals to specialty care and community-based organizations (CBOs).
 </li>
 <li>
 Accurately documenting patients&rsquo; medical history and medical issues in the electronic health record (EHR).
 </li>
 <li>
 Understanding the referral and prior authorization process.
 </li>
 <li>
 Continuously building a trusting, professional, working relationship with assigned medical practices and within the Guidehealth organization.
 </li>
 <li>
 Implementing and meeting assigned Key Performance Indicators to produce a positive patient health outcome, while decreasing medical spend.
 </li>
 <li>
 Utilize effective communication modalities (calls, texts, portals, emails) to engage and schedule high-risk patients.
 </li>
 <li>
 Appropriately escalating medical issues to the Health Guide Registered Nurse, Primary Care Physician Medical practice or Guidehealth leadership.
 </li>
 <li>
 Following all security policies and procedures in order to protect all PHI (Protected Health Information) under Guidehealth&rsquo;s custodianship as well as Guidehealth Intellectual Properties.
 </li>
 <li>
 Position may require compensated travel as needed (10-15%) to clinical sites in the Atlanta, GA area for patient and provider engagement and conducting retinal eye exams with paid training provided.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 WHAT YOU'LL NEED TO HAVE
 
 
 
 <ul>
 <li>
 Certified or Registered Medical Assistant OR Certified EMT required with 2 or more years of experience.
 </li>
 <li>
 A love for patient coordination to serve people with complex medical and social needs.
 </li>
 <li>
 Willingness to become proficient in motivational interviewing, critical listening skills and behavioral change management that lead to better patient engagement.
 </li>
 <li>
 Strong interpersonal skills with a focus on empathy, patience, professionalism, and respect in all patient, team, and client interactions.
 </li>
 <li>
 Exceptional conversation skills and the ability to precisely document patient interviews leveraging software and in real time.
 </li>
 <li>
 Experience and understanding of medical terminology and the function of a primary care physician practice.
 </li>
 <li>
 Knowledge of the social determinants of health.
 </li>
 <li>
 Demonstrated competency and ability to independently navigate technology using multiple platforms, computer screens, and other technical components (i.e., Electronic Medical Records, care management analytics databases, phone dialing system, Microsoft Office).
 </li>
 <li>
 Proficiency in Microsoft Office: Outlook, Word, Excel
 </li>
 <li>
 Familiarity with a wide variety of electronic health records, such as: eClinicalWorks, EPIC, Athena, Cerner. Ability to balance competing priorities while remaining detail oriented and focused.
 </li>
 <li>
 Exceptional written, visual and verbal communication skills.
 </li>
 <li>
 Ability to track the progress of multiple tasks while ensuring that tasks are completed.
 </li>
 <li>
 Ability to work independently as part of a patient&rsquo;s overall care team under supervision of licensed clinical professionals.
 </li>
 <li>
 Demonstrated ability to work successfully in a remote work environment.
 </li>
 <li>
 Reliable transportation and a valid state driver&rsquo;s license for occasional travel to provider sites.
 </li>
 <li>
 Adherence to patient confidentiality through use of a provided headset during all conversations in a private home office without distraction.
 </li>
 <li>
 Performance of other duties as assigned.
 </li>
 <li>
 Compliance with all Guidehealth policies and procedures.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 
 The base pay range for this role is between $21-$24 per hour paid bi-weekly
 
 
 
 
 
 ALIVE with Purpose: How We Thrive at Guidehealth
 
 
 
 At Guidehealth, our values come to life in everything we do.
 
 
 <ul>
 <li>
 We are Driven by Accountability &mdash; grounded in transparency, reliability, and integrity as we navigate challenges and opportunities alike.
 </li>
 <li>
 Always Growing, Always Learning &mdash; staying curious and continuously improving inspires us to shape a better future for healthcare.
 </li>
 <li>
 With Collaborative Innovation, we solve problems creatively, making every experience better for our employees and the patients we serve.
 </li>
 <li>
 At Guidehealth, Every Voice Matters &mdash; we believe our collective strength is rooted in the unique perspectives of each team member.
 </li>
 <li>
 And through Empathy in Action, we build stronger connections with those who count on us.
 </li>
 <li>
 This is what it means to be ALIVE with purpose. This is how we thrive &mdash; together &mdash; at Guidehealth.
 
 
 </li>
 </ul>
 
 BENEFITS:
 
 
 
 While you are hard at work advancing value-based healthcare, we are here to ensure YOU have the care you and your family need and the opportunities for growth and development. Our commitments to you include:
 
 
 <ul>
 <li>
 Work from Home: Guidehealth is a fully remote company, providing you the flexibility to spend less time commuting and more time focusing on your professional goals and personal needs.
 </li>
 <li>
 Keep Health a Priority: We offer comprehensive Medical, Dental, and Vision plans to keep you covered.
 </li>
 <li>
 Plan for the Future: Our 401(k) plan includes a 3% employer match to your 6% contribution.
 </li>
 <li>
 Have Peace of Mind: We provide Life and Disability insurance for those "just in case" moments. Additionally, we offer voluntary Life options to keep you and your loved ones protected.
 </li>
 <li>
 Feel Supported When You Need It Most: Our Employee Assistance Program (EAP) is here to help you through tough times.
 </li>
 <li>
 Take Time for Yourself: We offer paid time off plans helping you achieve work-life balance and meet your personal goals.
 </li>
 <li>
 Support Your New Family: Welcoming a new family member takes time and commitment. Guidehealth offers paid parental leave to give you the time you need.
 </li>
 <li>
 Learn and Grow: Your professional growth is important to us. Guidehealth offers various resources dedicated to your learning and development to advance your career with us.
 
 
 </li>
 </ul>
 All full-time employees of Guidehealth who work 30 hours per week or more are eligible for our comprehensive benefits package. Temporary employees and contractors are not eligible for benefits.
 
 
 
 COMPENSATION:
 
 
 
 The listed compensation range listed is paid bi-weekly per our standard payroll practices. Final base pay decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.
 
 
 
 OUR COMMITMENT TO EQUAL OPPORTUNITY EMPLOYMENT
 
 
 
 Diversity, inclusion, and belonging are at the core of Guidehealth&rsquo;s values. We are an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation and identity, national origin, citizenship, religion, marital status, familial status, physical, sensory, or medical disability, Family and Medical Leave, military or veteran status, pregnancy, childbirth or other related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is fully dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.
 
 
 
 Our Comittment To Protection Of Patient And Company Data
 
 
 
 This position is responsible for following all Security policies and procedures in order to protect all PHI and PII under Guidehealth&rsquo;s custodianship as well as Guidehealth Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.
 
 
 As a remote-first organization handling sensitive healthcare data, Guidehealth verifies candidate identity at multiple stages of the hiring and onboarding to safeguard patient privacy, data security, and compliance requirements.
 
 
 
 Remote Work Technical Requirements
 
 
 
 Guidehealth is a fully remote company. We provide new employees with the necessary equipment to function in their role at no charge to the employee. Employees provide their own internet connection, capable of conducting video calls on camera and connecting to various internal and external systems. The required internet speed is a minimum of 100 mbps download, 10 mbps upload. Please run a speed test here to confirm your internet connection meets these requirements.
 
 
 
 SECONDARY EMPLOYMENT
 
 
 
 At Guidehealth, we value transparency and collaboration as part of our commitment to excellence. As your primary employer, we kindly ask all team members to disclose any secondary employment, regardless of whether it may present a potential conflict of interest.
 
 
 To ensure smooth teamwork and availability, employees must be accessible during our stated working hours. We foster connection and engagement by asking team members to join virtual meetings with their cameras on.
</div>

Remote Medical Assistant- Healthguide

Chicago ENT

<div>PATIENT CARE COORDINATOR &ndash; CALL CENTER
Our Call Center Patient Care Coordinators are responsible for managing inbound scheduling and patient communication across all departments within our organization (ENT, Sleep, Imaging, Cosmetic, Allergy, Audiology, Oral Appliance, Post-Operative, and any others as they apply). They serve as the primary point of contact for patients seeking appointments, follow-up care, and general assistance, ensuring inquiries are handled promptly, accurately, and professionally.
This role manages a high volume of telephone calls, electronic inquiries, online scheduling requests, referrals, and internal task assignments. Call Center PCC's monitor multiple communication platforms and work closely with providers and clinical teams to ensure patients are scheduled appropriately and receive timely follow-up. Their work is critical to maintaining access to care and delivering a responsive, patient-centered experience.
Travel may be required to any Chicago ENT/Chicago Sleep Center or affiliated location.
This role will report to the Call Center Lead.
PRIMARY RESPONSIBILITIES<ul><li>
Meet established Call Center performance standards, including but not limited to average hold time, call handling efficiency, first-contact resolution, accurate call routing, abandonment rate, and bounce/transfer rates, while maintaining a high level of professionalism and customer service.</li><li>
Schedule and register patients for a wide range of appointments, including ENT, Sleep, Imaging, Cosmetic, Allergy, Audiology, Oral Appliance, and Post-Operative visits.</li><li>
Ensure accurate entry of demographic, insurance, and appointment information into the electronic medical record (EMR).</li><li>
Respond promptly and professionally to patient, provider, and staff inquiries via telephone, voicemail, web, SMS, and EHR messaging.</li><li>
Monitor and complete tasks assigned to the &quot;User, Scheduler&quot; work queue.</li><li>
Review appointments scheduled by automated scheduling partners for accuracy and appropriateness.</li><li>
Review online appointments scheduled through Healow and Zocdoc to ensure they are booked correctly and obtain any missing information.</li><li>
Manage and respond to messages received through:<ul><li>
NotifyMD (after-hours and overflow call service)</li><li>
PerfectServe (provider on-call communication)</li><li>
Healow online scheduling</li><li>
Zocdoc online scheduling</li><li>
Glacial Media website inquiries</li><li>
Department and staff voicemail boxes</li><li>
Specific system names or vendors for managing correspondence are subject to change (add or remove)</li></ul></li><li>
Contact patients to schedule new appointments, coordinate follow-up care, and reschedule existing appointments as needed.</li><li>
Process inbound referrals to register patients referred to the practice.</li><li>
Provide knowledgeable responses to patients and family members regarding appointment types, preparation instructions, insurance requirements, and scheduling options.</li><li>
Escalate clinical questions or urgent concerns to the appropriate department.</li><li>
Other duties as individually assigned.</li></ul>
REQUIRED QUALIFICATIONS<ul><li>
High school diploma or equivalent required</li><li>
Ability to work within an EMR database and navigate through a Windows environment required</li><li>
Must be able to type a minimum of 30 words per minute with 90% or greater accuracy</li></ul>
PREFERRED QUALIFICATIONS
<ul><li>1-5 years of experience as a healthcare call center representative, patient access representative, patient service representative, medical scheduler, medical assistant, or medical receptionist</li><li>
Bilingual in English and Spanish (speaking, writing, and comprehension)</li><li>
Experience working in a Sleep or ENT Specialist Office</li></ul>
SUPERVISORY RESPONSIBILITY
This position has no supervisory responsibility.
CERTIFICATES, LICENSES, REGISTRATIONS
None.
ENT is an Equal Opportunity Employer. We offer competitive salaries and benefits, including medical/dental, life and disability coverage, generous vision benefits, a 401 (k) plan with a match, vacation time, and weekends and major holidays off.</div>

Patient Care Coordinator Call Center

Agents of Hope Training & Information Center

Job OverviewWe are seeking a dedicated and compassionate Case Manager to join our dynamic healthcare team. In this vital role, you will coordinate comprehensive patient care plans, facilitate communication among multidisciplinary teams, and ensure seamless discharge planning and utilization management. Your expertise will help optimize patient outcomes, improve care experiences, and promote efficient use of healthcare resources. This position offers an exciting opportunity to make a meaningful difference in patients&rsquo; lives while working in a fast-paced, collaborative environment.Responsibilities<ul><li>Conduct thorough patient assessments, including medical history review, social needs evaluation, and care plan development.</li><li>Collaborate closely with healthcare providers, social workers, and family members to coordinate appropriate services and interventions.</li><li>Manage utilization review and utilization management processes to ensure compliance with insurance and healthcare regulations.</li><li>Facilitate discharge planning by arranging post-acute services, home health care, or hospice care as needed.</li><li>Maintain accurate documentation within EMR (Electronic Medical Record) or EHR (Electronic Health Record) systems, including progress notes and care plans.</li><li>Communicate effectively with patients and their families to provide education on treatment options, community resources, and follow-up care.</li><li>Ensure compliance with HIPAA regulations and uphold patient confidentiality at all times.</li><li>Utilize medical terminology knowledge along with CPT coding, ICD-9/10 coding to support billing and documentation processes.</li><li>Work with diverse populations across various healthcare settings such as ICU, emergency medicine, pediatrics, or trauma centers to deliver personalized case management services.</li></ul>Experience<ul><li>Strong background in critical care, acute care, or hospital medicine with familiarity in managed care environments.</li><li>Experience working with social services, behavioral health, or hospice care is advantageous.</li><li>Knowledge of medical coding systems including CPT coding and ICD classifications (ICD-9/10).</li><li>Proficiency in EMR/EHR systems and Microsoft Office applications for documentation and communication purposes.</li><li>Excellent client communication skills with the ability to work effectively with individuals from diverse cultural backgrounds.</li><li>Bilingual abilities are a plus to better serve multilingual patient populations.</li><li>Familiarity with health insurance processes, utilization review procedures, discharge planning strategies, and working within a Level II or Level I trauma center environment will set candidates apart.</li></ul>Join us as a Case Manager where your dedication directly impacts patient well-being! Bring your expertise in healthcare coordination and passion for service excellence to a role that challenges you while rewarding your commitment to compassionate care.Pay: $46,000.00 - $52,000.00 per yearBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Case Manager

Rush University Medical Center

<div>Location: Chicago, Illinois
Business Unit: Rush Medical Center
Hospital: Rush University Medical Center
Department: Patient Access
Work Type: Full Time (Total FTE between 0.9 and 1.0)
Shift: Shift 1
Work Schedule: 8 Hr. (9:30:00 AM - 6:00:00 PM)
Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).
Pay Range: $17.63 - $27.77 per hour
 
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush&rsquo;s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.
Summary:
 
The Admissions Registration Specialist I is responsible for reviewing patient registration for all types of admissions and elective procedures to ensure patient and guarantor demographic and insurance information is complete and current with each patient visit. The Admissions Registration Specialist I will assist patients with understanding their insurance options and collecting patient financial responsibilities. The Admissions Registration Specialist I will perform all functions in a courteous and respectful manner, advocating for the patient&rsquo;s best interest and wellbeing. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.
<div>Other information:
 
Required Job Qualifications:
 
<ul><li>High school graduate or equivalent.
</li><li>0-1 year of experience
</li><li>Must have a basic understanding of the core Microsoft suite offerings (Word, PowerPoint, Excel).
</li><li>Excellent communication and outstanding customer service and listing skills.
</li><li>Basic keyboarding skills
</li><li>Critical thinking, sound judgment and strong problem-solving skills essential
</li><li>Team oriented, open minded, flexible, and willing to learn
</li><li>Strong attention to detail and accuracy required
</li><li>Ability to prioritize and function effectively, efficiently, and accurately in a multi-tasking complex, fast paced and challenging department.
</li><li>Ability to follow oral and written instructions and established procedures
</li><li>Ability to function independently and manage own time and work tasks
</li><li>Ability to maintain accuracy and consistency
</li><li>Ability to maintain confidentiality
</li></ul> 
Preferred Job Qualifications:
 
<ul><li>Associates Degree in Accounting or Business Administration
</li><li>Experience within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting, or customer service.
</li><li>Knowledge of insurance and governmental programs, regulations, and billing processes e.g., Medicare, Medicaid, Social Security Disability, Champus, Supplemental Security Income Disability, etc., managed care contracts and coordination of benefits is highly desired.
</li><li>Working knowledge of medical terminology and anatomy and physiology is preferable.
</li></ul> 
Physical Demands:
 
 
Competencies:
 
 
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. 
 
</div>Responsibilities:
 
With a high degree of accuracy collects, verifies and enters into Epic the patient's demographic, employer, financial, emergency contact, insurance, subscriber and case-specific information, such as referring physician and diagnosis.
 
2. Consistently has patient sign and scan all necessary documents for completion of the admission process; consent, ID, insurance card, MIMS, OBS, COB, etc.
 
3. Consistently and accurately obtains and interpret the patient's insurance benefits and possess the ability to communicate this information accurately to the patient and co-workers.
 
4. Has the ability to determine the patient's financial obligation and communicate this information accurately and with respect to the patient.
 
5. Performs registration functions consistent with Federal, State and Local regulatory agencies and payer requirements, and organizational policies and procedures, including HIPAA privacy and security Regulations, as well as JACHO.
 
6. Upon decision of patient&rsquo;s admission, has the knowledge and skill to perform the admission notification (NOA) process which is a required communication with the patient&rsquo;s payer to ensure that the payment for patient&rsquo;s inpatient stay is secured.
 
7. Appropriately informs the patients of hospital policies that govern the revenue cycle. Minimizes the potential financial risk of patients accounts by discussing with the patient and/or guarantor their financial responsibility for upcoming visits/procedures, past due balances and referral requirements. Offers options and negotiates acceptable resolution of estimated patient balance.
 
8. Receives and properly responds to, or directs telephone inquiries from patients, payers, physicians and their staff, internal department and other persons and entities.
 
9.. Ability to exercise good customer service skills when communicating with both our patients as well as our internal customers. Able to find resolution within the phone interaction satisfactory to the caller and/or having the knowledge when to escalate to their supervisor.
 
10. Interacts and collaborates with numerous departments to resolve issues while also analyzing necessary information that will ensure hospital reimbursement.
 
11. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Rush University Medical Center&rsquo;s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical, and professional behavior. Guards to assure that HIPAA confidential medical information is protected
 
12. Attends regular EPIC training sessions or other sessions conducted for the benefit of associates involved in the Admitting functions.
 
13. Other duties as needed and assigned by the supervisor/manager. 
 
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</div>

Admission Registration Specialist 1

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