cybersecurity engineer ii, product security (remote)

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cybersecurity engineer ii, product security (remote) Jobs in Atlanta

lead physical security systems technician

The Cook & Boardman Group, LLC

Build Your Career Where You Matter
 Join The Cook & Boardman Group, the nation’s leading provider of architectural doors, frames, hardware, specialty products, and complete security integration services.
 At The Cook & Boardman Group, trust and communication are the foundation of how we work. We foster an inclusive, collaborative culture where your voice is heard, your ideas matter, and your career has room to grow. Whether you're a problem-solver, innovator, or passionate about service, you’ll thrive here. Be part of a team that invests in your future, celebrates your success, and values your contribution.
 
Why Work With Us?
 We’re committed to your success, personally and professionally. You’ll have access to:
 <ul>
<li>Comprehensive Benefits: Health, dental, vision, prescription coverage, life insurance, and 401(k) with company match.</li>
<li>Work-Life Balance: Generous paid time off for rest, family, and self-care.</li>
<li>Career Growth: You’ll benefit from continuous learning, mentorship, and leadership training including access to C&B University, our in-house development program.</li>
<li>Supportive Culture: Innovation, creativity, and teamwork are at the heart of everything we do.</li>
</ul>
The Lead Technician will be responsible for installation, termination and configuration, without direct supervision, of access control devices, such as: card readers, request to exits, electrified door hardware, access control panels, analog and IP cameras, camera servers (NVR), power supplies, cable pathway systems and various cable that includes but is not limited to: twisted pair cable, low voltage cable and coax. They will be directly responsible for onsite tasking of Field Technicians and Installers to meet the project milestones set by the Project Managers and Field Supervisors. Installations are performed in both new construction and retrofit scenarios in a variety of environments.
 Essential Functions
 <ul>
<li>Onsite tasking of resources to meet project milestones established by the Project Manager</li>
<li>Install various access control devices and electrified door hardware</li>
<li>Install and connect access control panels, power supplies and control equipment</li>
<li>Install and program various CCTV; analog and IP cameras</li>
<li>Install and program various types of NVR’s and VMS platforms</li>
<li>Install cable and pathway systems to support security systems</li>
<li>Work in a team environment under project manager, leading a group of field technicians</li>
<li>Maintain installation deadlines</li>
<li>Be accountable for the daily time entries of all crew members</li>
<li>Maintain a high level of quality control</li>
<li>Ensure safety on the job site</li>
<li>Perform end-user training</li>
<li>Participate in project commissioning and testing</li>
<li>Assist in the enforcement of standards related to final documentation</li>
<li>Attend trades meetings at construction sites as needed</li>
</ul>
Minimum Qualifications
 <ul>
<li>Hold and retain certification in at least two VMS systems</li>
<li>Hold and retain certification in at least two access control system</li>
<li>Have a minimum one year of experience of basic configuration of physical security systems</li>
<li>Have attended training for at least one camera manufacturer and received certificate</li>
<li>Hold and retain the OSHA-10 certificate</li>
<li>Have served as a Field Technician (or equal) for a minimum of two years</li>
<li>Must pass pre-employment background check and drug test</li>
</ul>
Knowledge, Skills and Abilities
 <ul>
<li>Ability to effectively lead and plan work days an installation crew of two to four workers</li>
<li>Demonstrated proficiency in low voltage principles (ohm’s law, load calculations, metering, etc.)</li>
<li>Ability to effectively communicate with customer IT and Facilities staff</li>
<li>Ability to effectively coordinate with other trades</li>
<li>Demonstrated proficiency in the installation, termination and configuration of IP camera technology, controller hardware, power supplies, door hardware and credential technologies</li>
<li>Competency in the principles and concepts of physical security systems and demonstrate the ability to apply knowledge in the field</li>
</ul>
Physical Demands
 Spends more than 2/3 of time standing, kneeling/crouching/stooping, using hands and reaching. Spends approximately 1/3 of time walking and talking/hearing. Frequent lifting required of items 25-50 pounds.
 Work Environment
 May be exposed to variable weather conditions. Other conditions may include proximity to forklifts or other heavy machinery and using various tools and hardware. Worker is subject to frequent heavy lifting.
 Qualification Requirements
 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Physical Demands
 This position requires physical activity consistent with a construction or installation environment. The employee will spend more than two-thirds of their time standing, kneeling, crouching, stooping, using hands to handle or feel, and reaching with hands and arms. Approximately one-third of the time may be spent walking and engaging in verbal communication or listening. Frequent lifting and moving of materials weighing between 25 and 50 pounds is required.
 
Work Environment
 This role may involve travel to project sites and exposure to a variety of environmental conditions. These may include outdoor weather, proximity to forklifts or other heavy machinery, and the use of hand tools or hardware. Employees may be subject to frequent heavy lifting and other physical demands typical of a construction or warehouse environment.
 
Qualification Requirements
 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills, and abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
 
Equal Opportunity Employer
 The Cook & Boardman Group is an Equal Opportunity Employer and a VEVRAA Federal Contractor. We are committed to providing equal employment opportunities to all qualified individuals, including minorities, females, protected veterans, and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Lead Physical Security Systems Technician

The Home Depot

<div>Position Purpose:
As a Product Security Engineer, you will act as a dedicated security partner for a specific business portfolio. You won&rsquo;t just be finding bugs; you will be building a &quot;Secure Flow&quot; (paved path) that integrates security directly into the developer workflow. You will lead a portfolio to establish a scalable operating model, ensuring that every application&mdash;whether in-house, SaaS, or COTS&mdash;is visible, assessed, and secured. 
Key Responsibilities:<ul><li>
100% Deliver Execution &amp; Problem Solving - Collaborate with Enterprise Technology to configure and integrate cybersecurity systems that mitigate risk; Troubleshoot and quickly resolve escalated incidents; Design, build, configure, maintain, monitor cybersecurity threat defense capabilities and user access management; Coordinate integration and collaboration with managed security providers; Investigate and recommend corrective actions related to incidents</li></ul> 
Direct Manager/Direct Reports:<ul><li>
This position typically reports to Manager or Sr. Manager</li><li>
This position has 0 Direct Reports</li></ul> 
Travel Requirements:<ul><li>
No travel required.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<div><ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li><li>
3&ndash;5 years of experience in Product Security, Application Security (AppSec), or DevSecOps.</li><li>
Hands-on experience integrating and managing security scanning tools such as SAST, DAST, and secret scanning within CI/CD pipelines and source code repositories.</li><li>
Experience conducting threat modeling for applications and identifying design-level security risks.</li><li>
Ability to interpret security tool findings and partner with engineering teams to remediate Critical and High-risk vulnerabilities.</li><li>
Strong communication skills with the ability to clearly explain technical security risks to non-security stakeholders.</li></ul></div> 
<div>Preferred Qualifications<ul><li>
Experience with SaaS Security Posture Management (SSPM) tools and validating security coverage across a SaaS application portfolio.</li><li>
Proficiency with formal threat modeling methodologies such as STRIDE, PASTA, or similar frameworks.</li><li>
Experience working closely with architects and engineering leaders to influence secure design decisions early in the development lifecycle.</li><li>
Demonstrated ability to build trusted relationships with engineering and product stakeholders and promote a &ldquo;Secure from Start&rdquo; mindset.</li><li>
Experience maintaining security metrics or scorecards and presenting security posture and remediation progress to leadership or portfolio stakeholders.</li><li>
Strong ability to position security as an enabler of developer velocity and business outcomes, not just risk reduction.</li></ul></div>
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul> 
Preferred Education:<ul><li>
No additional education</li></ul> 
Minimum Years of Work Experience:<ul><li>
2</li></ul> 
Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 
Minimum Leadership Experience:<ul><li>
None</li></ul> 
Preferred Leadership Experience:<ul><li>
None</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
Action Oriented</li><li>
Collaborates</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Drives Results</li></ul></div>

Cybersecurity Engineer II, Product Security (REMOTE)

<div>Position Purpose:
At The Home Depot, safety is our top priority. As a Corporate Security Guard at the Pennant Park (PPK), you will serve as the visible presence of safety and security on our corporate campuses. Security Officers monitor all PPK facilities to ensure a safe environment for associates. This position delivers both security services and customer support by assisting with safety concerns. Security Guards maintain a calm, professional attitude when managing daily procedures as well as emergency situations.
The schedule for this role is Monday through Friday, 10A to 6P. 
Key Responsibilities:<ul><li>
30% - Customer Service - Provide customer service to individuals entering or exiting PPK facilities. Monitor security checkpoints and other designated areas to screen and control events. Escort associates and visitors upon request.</li><li>
30% - Operational Procedures - Patrol the perimeter of Pennant Park (PPK) campuses. Investigate unusual incidents or behaviors. Prepare incident reports for actual or potential security issues. Interview victims and witnesses as needed. Respond to various emergency situations on campus..</li><li>
40% - Security Services - Conduct security inspection tours of PPK campuses; document and report problems in detail to appropriate personnel. Monitor building access points using security technology, CCTV, and HR systems as necessary.</li></ul> 
Direct Manager/Direct Reports:<ul><li>
This Position typically reports to the Supervisor Security</li><li>
This position has 0 Direct Reports</li></ul>
Travel Requirements:<ul><li>
Typically requires overnight travel less than 5% of the time.</li></ul> 
Physical Requirements:<ul><li>
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.</li></ul> 
Working Conditions:<ul><li>
Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.</li></ul>
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 
Preferred Qualifications:<ul><li>
Must be able to read and write to review and complete required reports and record keeping activities.</li><li>
You should possess interpersonal skills to effectively interact with and communicate with HD associates and visitors.</li><li>
Must possess logical skills and inspect HD property to ensure safety of HD associates and visitors.</li></ul>
. 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul> 
Preferred Education:<ul><li>
Minimal or No education requirements</li></ul> 
Minimum Years of Work Experience:<ul><li>
Three to six months of experience</li></ul> 
Preferred Years of Work Experience:<ul><li>
0 + years of previous related work experience</li></ul> 
Minimum Leadership Experience:<ul><li>
None</li></ul> 
Preferred Leadership Experience:<ul><li>
None</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
Action Oriented</li><li>
Collaborates</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Drives Results</li></ul></div>

Corporate Security Officer (Swing Shift)

Flock Safety

<div><h1 class="jobSectionHeader">Who is Flock?</h1>
Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation.
We&rsquo;re a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. It&rsquo;s intense but deeply rewarding for those who want to make an impact.
With nearly $700M in venture funding and a $7.5B valuation, we&rsquo;re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you.<h1 class="jobSectionHeader">
The Opportunity</h1>
As our IT Support Specialist, you will be a key member of the Technology Experience team, focused on delivering exceptional on-site IT support and ensuring our meeting spaces and collaboration environments operate flawlessly.
This is a highly visible, in-office role responsible for:<ul><li>
Supporting day-to-day technical needs of employees in our Atlanta office</li><li>
Owning enterprise conference room and A/V environments</li><li>
Providing white glove / executive-level support</li><li>
Partnering with Workplace and Operations teams to enhance the in-office technology experience</li><li>
Supporting workplace management systems (i.e. Eden)</li></ul> 
This Atlanta, GA-based position is full-time in the office (5 days a week). Occasional early arrival or late departure may be necessary to support meetings and events. The role also requires the ability to perform physical tasks, such as lifting equipment, moving boxes, and working at floor level to install and maintain hardware.<h1 class="jobSectionHeader">
The Skillset</h1><h2 class="jobSectionHeader">
On-Site IT Support</h2><ul><li>
3+ years of experience supporting internal employees in a high-volume IT environment.</li><li>
Strong understanding of macOS and Windows operating systems.</li><li>
Experience troubleshooting hardware, peripherals, printers, docking stations, and end-user devices.</li><li>
Experience with IT ticketing systems (e.g., Jira Service Management, ServiceNow).</li><li>
Familiarity with MDM solutions (e.g., Kandji, Jamf) and endpoint security tools.</li><li>
Ability to prioritize tasks and manage multiple support requests in a fast-paced environment.</li><li>
Strong documentation habits and attention to detail.</li><li>
Basic understanding of network principles (e.g. WAN, VLAN, Firewalls, etc)</li><li>
IT Asset Management</li></ul><h2 class="jobSectionHeader">
Enterprise A/V &amp; Meeting Space Ownership</h2><ul><li>
Direct experience supporting and troubleshooting conference room A/V systems</li><li>
Ensure executive meetings, board meetings, and company-wide events run seamlessly.</li><li>
Perform preventative maintenance and standardization of meeting room technology.</li><li>
Troubleshoot displays, conferencing hardware, microphones, cameras, and room control systems.</li><li>
Partner with vendors when needed for escalations or installations.</li><li>
Continuously improve meeting room reliability and user experience.</li></ul><h2 class="jobSectionHeader"> 
Executive Technology Support</h2><ul><li>
Experience providing high-touch, priority support to senior leadership.</li><li>
Comfortable providing real-time meeting support and rapid issue resolution.</li><li>
Strong communication skills with the ability to remain calm and professional under pressure.</li><li>
Proactive mindset &mdash; anticipating needs before they become issues.</li><li>
High level of discretion and professionalism.</li></ul><h2 class="jobSectionHeader"> 
Workplace Technology &amp; Systems</h2><ul><li>
Experience administering or supporting workplace management platforms (e.g., Eden).<ul><li>
Desk booking</li><li>
Visitor management</li><li>
Room scheduling</li><li>
Workplace analytics</li></ul></li></ul>
Feeling uneasy that you haven&rsquo;t ticked every box? That&rsquo;s okay; we&rsquo;ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.
90 Days at Flock
We prescribe to 90 day plans and believe that good days lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety.
The First 30 Days<ul><li>
Complete onboarding and build relationships across IT, Workplace, Security, and Operations.</li><li>
Gain familiarity with our ticketing system, MDM tools, workplace management systems, and on-site systems</li><li>
Audit current conference room A/V setups and documentation.</li><li>
Begin resolving Tier 1&ndash;2 support requests independently, both on-site and remotely</li><li>
Establish presence as the &ldquo;IT Concierge&rdquo;</li></ul>
The First 60 Days<ul><li>
Take ownership of daily conference room reliability and preventative maintenance.</li><li>
Improve documentation for meeting spaces and common troubleshooting workflows.</li><li>
Identify and implement quick wins to improve in-office technology experience.</li></ul>
90 Days &amp; Beyond<ul><li>
Establish best-in-class meeting room reliability standards.</li><li>
Proactively reduce recurring support issues through process improvements.</li><li>
Serve as the primary on-site technical point of contact for the Atlanta office.</li></ul>
Salary &amp; Equity
In this role, you&rsquo;ll receive a starting salary between $75,000 and $100,000 as well as Flock Safety Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat.
Location
This role is based in Atlanta, where you&rsquo;ll join our dynamic team to collaborate in person and drive innovation. Candidates must reside in or relocate to Atlanta, Georgia for this position.
The Perks
Flexible PTO: We offer non-accrual PTO, plus 11 company holidays.
Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.
Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.
Fertility &amp; Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.
Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs.
Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support.
Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.
ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.
WFH Stipend: $150 per month to cover the costs of working from home.
Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo and so much more.
Home Office Stipend: A one-time $750 to help you create your dream office.
Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.
If you need assistance or an accommodation due to a disability, please email us at recruiting@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.
At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.
Flock Safety is aware of fraudulent individuals and agencies falsely claiming to represent our company. All legitimate communication from Flock Safety will come from an email address ending in @flocksafety.com. We do not make job offers through messaging apps, social platforms, or unauthorized third parties, and we will never request payment or sensitive personal information during the hiring process. If you encounter suspicious outreach related to a Flock Safety role, please report it to recruiting@flocksafety.com
Compensation Range: $75K - $100K</div>

IT Support Specialist

<div><div>Position Purpose:
The Product Support Technician is responsible for handling Tier 1 support calls, guiding callers through problem resolution, managing open tickets, escalating when appropriate, and sharing insights and information to fellow team members. 
As a Product Support Technician, you will actively listen to and enable end users with solutions to common problems. In addition, you will be responsible for call documentation and escalation as necessary. 
Key Responsibilities:<ul><li>
30% Support &amp; Enablement:</li><li>
Fields, addresses, and prioritizes incoming help requests via phone, tickets and remote support (desk-side as needed) in a courteous manner; escalates accordingly</li><li>
Monitors system updates to remain aware of common problems users are experiencing</li><li>
Actively listens to and builds rapport with end users to elicit problem details</li><li>
30% Delivery &amp; Execution:</li><li>
Performs software installations for customers</li><li>
Documents, reviews and ensures that all quality and change control standards are met</li><li>
Applies diagnostic utilities to aid in troubleshooting</li><li>
Accesses software updates, drivers, and knowledge base to aid in problem resolution</li><li>
Tests fixes prior to closing tickets to ensure problems have been adequately resolved</li><li>
Interacts and builds relationships with site leadership where applicable</li><li>
30% Administration &amp; Operations:</li><li>
Documents all pertinent end user identification information including nature of problem</li><li>
Records, tracks, and documents the problem-solving process for each ticket</li><li>
10% Learning:</li><li>
Participates in formal and informal training sessions to gain new skills and knowledge</li><li>
Reviews regular pertinent product update information to keep knowledge current</li><li>
Contributes to and updates knowledge database and team training documentation</li><li>
Collaborates with other team members to share and exchange information</li></ul> 
Direct Manager/Direct Reports:<ul><li>
Typically reports to the Product Support Supervisor, Product Support Manager or Sr. Manager.</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li><li>
Must be legally permitted to work in the United States</li></ul> 
Preferred Qualifications:<ul><li>
0-1 years of relevant work experience</li><li>
Experience with CRM or standard ticketing systems and remote monitoring and management software</li><li>
Experience with Microsoft Office standard applications</li><li>
Experience with troubleshooting and diagnosing basic-level networking issues and problems with modern operating systems</li><li>
Experience with virtualized and cloud-based environments</li><li>
Familiarity with administering antivirus software</li><li>
Familiarity with administering mobile devices and mobile device management systems</li><li>
Understanding of Data management (backup) software and Windows Server</li><li>
Understanding of DNS, DHCP, Internet infrastructure, and IP informational tools</li><li>
Understanding of how to set file permissions, email protocols (SMTP, POP), Active Directory, and Citrix Servers</li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul> 
Preferred Education:<ul><li>
No additional education</li></ul> 
Minimum Years of Work Experience:<ul><li>
0</li></ul> 
Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 
Minimum Leadership Experience:<ul><li>
None</li></ul> 
Preferred Leadership Experience:<ul><li>
None</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
Being Resilient: Rebounding from setbacks and adversity when facing difficult situations</li><li>
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives</li><li>
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences</li><li>
Customer Focus: Building strong customer relationships and delivering customer-centric solutions</li><li>
Decision Quality: Making good and timely decisions that keep the organization moving forward</li><li>
Interpersonal Savvy: Relating openly and comfortably with diverse groups of people</li><li>
Manages Conflict: Handling conflict situations effectively, with a minimum of noise</li><li>
Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder</li><li>
Resourcefulness: Securing and deploying resources effectively and efficiently</li><li>
Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations</li></ul></div> 
Apply End Date: 05/25/2026</div>

Product Support Technician (Remote)

Guidehealth

<div>Company Description 
WHO IS GUIDEHEALTH?
Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to make great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers. Driven by empathy and powered by AI and predictive analytics, Guidehealth leverages remotely-embedded Healthguides&trade; and a centralized Managed Service Organization to build stronger connections with patients and providers. Physician-led, Guidehealth empowers our partners to deliver high-quality healthcare focused on outcomes and value inside and outside the exam room for all patients. 
Job Description 
The Healthguide is a key member of Guidehealth&rsquo;s care delivery model, serving as a bridge between patients, their primary care physicians and specialty providers, community resources, and the Guidehealth clinical team. This role blends non‑clinical patient navigation with foundational clinical insight, helping patients overcome barriers to care, strengthening relationships with medical practices, coordinating resources, and supporting whole‑person health.
The Healthguide engages patients remotely and occasionally in person to help them understand their health needs, navigate medical and social systems, close gaps in care, and progress toward optimal health outcomes. In this position, you will support Guidehealth&rsquo;s mission to empower patients, reduce the cost of care, and promote efficient, compassionate healthcare delivery by leading with empathy.
WHAT YOU&rsquo;LL BE DOING
Patient Engagement &amp; Navigation<ul><li>
Build trusting, ongoing relationships with patients, families, caregivers, and medical/behavioral health providers.</li><li>
Engage high‑risk or targeted patient populations using bi-directional communication to address health questions, concerns, and care needs.</li><li>
Identify and assess medical, behavioral, social, emotional, and financial needs to support whole‑person care.</li><li>
Support patients in understanding and following care plans, health goals, and preventive care needs, including education and motivational interviewing.</li><li>
Conduct non‑clinical assessments, surveys, and interventions to help patients navigate medical, behavioral, and social systems.</li></ul>
Care Coordination &amp; System Navigation<ul><li>
Strengthen the connection between patients and their healthcare providers by addressing barriers, facilitating communication, and coordinating follow‑up.</li><li>
Assist with referrals, transportation, appointment scheduling, and linkage to specialty care or community‑based resources (CBOs).</li><li>
Utilize knowledge of referral processes, prior authorizations, gaps in care, SDOH factors, and community programs to improve patient outcomes.</li><li>
Escalate medical issues appropriately to RN Care Managers, Social Workers, PCP offices, or Guidehealth leadership.</li></ul>
Documentation &amp; Technology<ul><li>
Accurately and promptly document all interactions, assessments, and interventions in the electronic health record (EHR) and Guidehealth documentation systems.</li><li>
Demonstrate comfort using various EHR platforms (e.g., Epic, Athena, Cerner), analytics tools, and Microsoft Office.</li><li>
Manage referrals, track tasks, complete reconciliations, and maintain detailed records according to Guidehealth policies.</li></ul>
Collaboration &amp; Performance<ul><li>
Work independently while collaborating closely with Guidehealth case management teams and medical practice staff.</li><li>
Meet assigned Key Performance Indicators (KPIs) tied to patient engagement, health outcomes, and reduction of medical spend.</li><li>
Participate in Guidehealth meetings, training sessions, and quality‑of‑care initiatives.</li></ul>
Compliance &amp; Professional Standards<ul><li>
Follow all HIPAA, PHI security, and Guidehealth privacy policies.</li><li>
Maintain professionalism, compassion, empathy, cultural competence, and sound judgment in all interactions.</li></ul> 
Qualifications 
WHAT YOU'LL NEED TO HAVE
Education &amp; Certifications
Certified Medical Assistant (preferred) OR<ul><li>
Certified Community Health Worker/Assistant OR</li><li>
Licensed Practical Nurse or degree in a healthcare‑related field with relevant experience OR</li><li>
Certified Emergency Medical Technician (preferred).</li><li>
Bachelor&rsquo;s Degree in health-related field (preferred).</li><li>
Patient Navigation certification preferred or willingness to obtain within 1 year.</li><li>
Bilingual English/Hindi speaking required</li></ul>
 Experience Requirements<ul><li>
At least 2&ndash;3 years of related experience in patient navigation, medical assisting, health promotion, care coordination, or similar roles.</li><li>
Equivalent experience includes working in similar roles for several years without formal certification.</li><li>
Experience working directly with patients in clinical or non‑clinical settings, preferably with complex medical/social needs.</li><li>
Demonstrated experience with EHR documentation and remote‑work effectiveness.</li></ul>
Required Skills &amp; Competencies<ul><li>
Exceptional communication: verbal, written, listening, and documentation accuracy.</li><li>
Ability to prioritize multiple tasks, manage time effectively, and work autonomously in a remote environment.</li><li>
Knowledge of medical terminology, primary care workflows, and social determinants of health.</li><li>
Familiarity with motivational interviewing, behavioral change management, and patient education principles.</li>
Strong customer‑service orientation; diplomacy and tact in communication. 
<li>
</li></ul> 
 
Additional Information 
The base pay range for this role is between $21-$24 per hour paid bi-weekly Plus $1.50 language differential an hour<div></div>
ALIVE with Purpose: How We Thrive at Guidehealth
At Guidehealth, our values come to life in everything we do.<ul><li>
We are Driven by Accountability &mdash; grounded in transparency, reliability, and integrity as we navigate challenges and opportunities alike.</li><li>
Always Growing, Always Learning &mdash; staying curious and continuously improving inspires us to shape a better future for healthcare.</li><li>
With Collaborative Innovation, we solve problems creatively, making every experience better for our employees and the patients we serve.</li><li>
At Guidehealth, Every Voice Matters &mdash; we believe our collective strength is rooted in the unique perspectives of each team member.</li><li>
And through Empathy in Action, we build stronger connections with those who count on us.</li><li>
This is what it means to be ALIVE with purpose. This is how we thrive &mdash; together &mdash; at Guidehealth.</li></ul>

BENEFITS:
While you are hard at work advancing value-based healthcare, we are here to ensure YOU have the care you and your family need and the opportunities for growth and development. Our commitments to you include:<ul><li>
Work from Home: Guidehealth is a fully remote company, providing you the flexibility to spend less time commuting and more time focusing on your professional goals and personal needs.</li><li>
Keep Health a Priority: We offer comprehensive Medical, Dental, and Vision plans to keep you covered.</li><li>
Plan for the Future: Our 401(k) plan includes a 3% employer match to your 6% contribution.</li><li>
Have Peace of Mind: We provide Life and Disability insurance for those &quot;just in case&quot; moments. Additionally, we offer voluntary Life options to keep you and your loved ones protected.</li><li>
Feel Supported When You Need It Most: Our Employee Assistance Program (EAP) is here to help you through tough times.</li><li>
Take Time for Yourself: We offer paid time off plans helping you achieve work-life balance and meet your personal goals.</li><li>
Support Your New Family: Welcoming a new family member takes time and commitment. Guidehealth offers paid parental leave to give you the time you need.</li><li>
Learn and Grow: Your professional growth is important to us. Guidehealth offers various resources dedicated to your learning and development to advance your career with us.</li></ul>
All full-time employees of Guidehealth who work 30 hours per week or more are eligible for our comprehensive benefits package. Temporary employees and contractors are not eligible for benefits.

COMPENSATION:
The listed compensation range listed is paid bi-weekly per our standard payroll practices. Final base pay decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.

OUR COMMITMENT TO EQUAL OPPORTUNITY EMPLOYMENT
Diversity, inclusion, and belonging are at the core of Guidehealth&rsquo;s values. We are an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation and identity, national origin, citizenship, religion, marital status, familial status, physical, sensory, or medical disability, Family and Medical Leave, military or veteran status, pregnancy, childbirth or other related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is fully dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.

OUR COMITTMENT TO PROTECTION OF PATIENT AND COMPANY DATA
This position is responsible for following all Security policies and procedures in order to protect all PHI and PII under Guidehealth&rsquo;s custodianship as well as Guidehealth Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.
As a remote-first organization handling sensitive healthcare data, Guidehealth verifies candidate identity at multiple stages of the hiring and onboarding to safeguard patient privacy, data security, and compliance requirements.

REMOTE WORK TECHNICAL REQUIREMENTS 
 
Guidehealth is a fully remote company. We provide new employees with the necessary equipment to function in their role at no charge to the employee. Employees provide their own internet connection, capable of conducting video calls on camera and connecting to various internal and external systems. The required internet speed is a minimum of 100 mbps download, 10 mbps upload. Please run a speed test here to confirm your internet connection meets these requirements.

SECONDARY EMPLOYMENT
At Guidehealth, we value transparency and collaboration as part of our commitment to excellence. As your primary employer, we kindly ask all team members to disclose any secondary employment, regardless of whether it may present a potential conflict of interest.
To ensure smooth teamwork and availability, employees must be accessible during our stated working hours. We foster connection and engagement by asking team members to join virtual meetings with their cameras on.</div>

Remote Medical Assistant- Healthguide -Bilingual Hindi Speaking

<div>Position Purpose:
The Staff Software Engineer is responsible for leading a team of engineers building and designing a product that our customers and associates love. As a Staff Software Engineer, you will be part of a dynamic team with engineers of all experience levels who help each other build and grow technical and leadership skills while creating, deploying, and supporting production applications. In addition, Staff Software Engineers will assist in product and tool selection, configuration, security, resilience, performance tuning and production monitoring. 
Staff Software Engineers contribute to foundational code elements that can be reused as well as architectural diagrams and other product-related documentation. 
As a Staff Software Engineer, you will be a core player on the product team and are expected to build and grow the skillsets of the more junior Engineers. 
Key Responsibilities:<ul><li>
50% Delivery and Execution - Develops, tests, deploys, and maintains software, with a clear understanding of the value the software is to provide; Takes a broad view when approaching issues; using a global lens; Consistently achieves results, even under tough circumstances; Develops test suites (functional, destructive, etc) to enable success, rapid deployment of code to production; Takes on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm; Consistently achieves results, even under tough circumstances</li><li>
10% Learns and Grows - Actively seeks ways to grow and be challenged using both formal and informal development channels; Learns through successful and failed experiment when tackling new problems</li><li>
20% Plans and Aligns - Creates new and better ways for the organization to be successful; Delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences; Works the Product Team to ensure user stories are developer ready, easy to understand and testable; Collaborates with other team members in agile processes; Relates openly and comfortably with diverse groups of people; Adapts approach and demeanor in real time to match the shifting demands of different situations</li><li>
20% Supports and Enables - Fields questions from product and engineering teams; Helps grow junior engineers by providing guidance on modern software development frameworks, and leading technical discussions; Notes gaps on the team and provides suggestions for changes to make the team more productive</li></ul> 
Direct Manager/Direct Reports:<ul><li>
This position typically reports to Software Engineer Manager or Sr. Manager</li><li>
This position typically has 0 Direct Reports</li></ul> 
Travel Requirements:<ul><li>
No travel required.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 
Preferred Qualifications:<ul><li>
3-5 years of relevant work experience</li><li>
Extensive experience with front end technology such as HTML, CSS, and Javascript/Typescript frameworks, an object-oriented programming language (preferably Java), Relational or noSQL database technology, cloud computing techniques, CI/CD tools, modern software design patterns</li><li>
Hands on experience with GoLang, Flutter/Dart, GCP, UKG Dimensions.</li><li>
Experience working on mobile applications</li><li>
Experience in effective data modeling with both Relational and NoSQL databases</li><li>
Experience with security frameworks for user and services authorization and authentication</li><li>
Experience with creating and executing unit, functional, destructive and performance tests</li><li>
Experience with modern debugging and root cause analysis techniques</li><li>
Experience with version control system</li><li>
Experience in designing systems for High Availability, Disaster Recovery, Performance, Efficiency, and Security</li><li>
Exposure to developing technical roadmaps including work estimation, refactoring and modernizing legacy systems</li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul> 
Preferred Education:<ul><li>
No additional education</li></ul> 
Minimum Years of Work Experience:<ul><li>
3</li></ul> 
Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 
Minimum Leadership Experience:<ul><li>
None</li></ul> 
Preferred Leadership Experience:<ul><li>
None</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
Global Perspective</li><li>
Manages Ambiguity</li><li>
Nimble Learning</li><li>
Self-Development</li><li>
Collaborates</li><li>
Cultivates Innovation</li><li>
Situational Adaptability</li><li>
Communicates Effectively</li><li>
Drives Results</li><li>
Interpersonal Savvy</li></ul></div>

STAFF SOFTWARE ENGINEER - Workforce Management

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